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Compare 360Dialog and Birdeye 
Featured Products
At a Glance
Market Segments
Small-Business (70.4% of reviews)
Small-Business (50.8% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
Contact Us
360Dialog
Star Rating
(32)4.0 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansBirdeye
Star Rating
(3,721)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye significantly outperforms 360Dialog in overall user satisfaction, with a G2 Score of 80.35 compared to 32.96. This difference reflects a broader consensus among users who appreciate Birdeye's comprehensive features and user-friendly interface.
- Users say that Birdeye excels in ease of use, with many highlighting its intuitive design and convenient filtering options. One user noted, "Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle."
- According to verified reviews, Birdeye's implementation process is praised for its quick setup, allowing businesses to start managing their customer interactions almost immediately. Users appreciate that everything is consolidated in one place, making it easier to track and respond to reviews.
- Reviewers mention that while 360Dialog has a dedicated support team, as highlighted by users who praised the quick assistance from team members, it still falls short in overall support quality compared to Birdeye, which boasts a higher quality of support rating.
- Users highlight that Birdeye's analytics capabilities are superior, with many finding it extremely helpful for tracking and managing reviews across various platforms. This feature is particularly beneficial for small businesses looking to enhance their online reputation.
- G2 reviewers note that while 360Dialog has a smaller user base and fewer reviews, it does have a loyal following among its users who appreciate the company's approach to problem-solving and customer engagement. However, the limited feedback suggests that it may not be as widely adopted or tested as Birdeye.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Free Trial
360Dialog
No trial information availableBirdeye
Free Trial is available
Ratings
Meets Requirements
8.0
19
9.3
3,196
Ease of Use
8.3
19
9.3
3,251
Ease of Setup
8.1
14
9.1
2,329
Ease of Admin
7.9
11
9.3
1,927
Quality of Support
8.2
19
9.4
3,052
Has the product been a good partner in doing business?
7.6
11
9.4
1,929
Product Direction (% positive)
8.2
19
9.5
3,160
Features by Category
Messenger
8.3
7
8.8
383
|
Verified
7.2
6
8.5
381
|
Verified
8.3
7
8.8
385
|
Verified
7.2
6
8.9
382
|
Verified
Channels
8.3
7
8.9
399
|
Verified
7.9
8
8.9
389
|
Verified
8.0
5
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
7.8
6
8.4
315
|
Verified
Customers
7.6
7
8.9
388
|
Verified
7.2
6
8.7
376
6.9
6
9.0
385
|
Verified
8.1
7
8.7
370
|
Verified
6.9
6
8.6
351
Agentic AI - Conversational Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Text Messaging
Not enough data
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Agentic AI - SMS Marketing
Not enough data
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Listing Management
Not enough data
8.9
450
|
Verified
Not enough data
8.8
418
|
Verified
Not enough data
8.5
376
Not enough data
8.8
440
|
Verified
Performance
Not enough data
8.9
490
|
Verified
Not enough data
9.0
491
|
Verified
Payment Processing
Not enough data
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Administration
Not enough data
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Payment Options
Not enough data
7.7
37
Not enough data
9.0
41
Security
Not enough data
8.5
36
Platform
Not enough data
8.6
37
Not enough data
8.4
38
Local Search Optimization
Not enough data
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Content & Collaboration
Not enough data
8.6(won by default)
413
Not enough data
8.4(won by default)
406
Not enough data
8.7(won by default)
414
Not enough data
8.4(won by default)
397
Not enough data
8.8(won by default)
408
Not enough data
8.5(won by default)
404
Social Management
Not enough data
8.7(won by default)
457
Not enough data
8.9(won by default)
463
Not enough data
8.5(won by default)
443
Not enough data
8.8(won by default)
449
Not enough data
7.9(won by default)
426
Not enough data
8.4(won by default)
424
Not enough data
8.4(won by default)
378
Agentic AI - Social Media Management
Not enough data
8.0(won by default)
91
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
91
Not enough data
8.2(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Functionality
7.6
14
Not enough data
8.1
13
Not enough data
6.4
12
Not enough data
Support
7.2
13
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
Analytics
Not enough data
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Customization
Not enough data
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Generative AI
Not enough data
8.6
353
Not enough data
8.7
354
Agentic AI - Experience Management
Not enough data
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Responses
Not enough data
9.5
13
Not enough data
9.4
14
Not enough data
8.8
12
Automation - AI Agents
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.9
11
Not enough data
9.2
11
Platform
Not enough data
9.3
12
Not enough data
9.4
11
Not enough data
9.0
12
Autonomy - AI Agents
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Generative AI
Not enough data
8.8
13
Not enough data
9.3
12
Patient-Centered Functions
Not enough data
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Operations
Not enough data
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Generative AI
Not enough data
8.4
155
Not enough data
8.7
150
Feedback Management
Not enough data
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
599
Feedback Analysis
Not enough data
8.7
525
Not enough data
8.8
529
Not enough data
8.6
519
Feedback Sources
Not enough data
9.5
669
Not enough data
9.1
581
Not enough data
Feature Not Available
Not enough data
9.0
549
Generative AI
Not enough data
8.7
425
Not enough data
8.7
418
Conversational Platform
Not enough data
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Support Automation
Not enough data
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Generative AI
Not enough data
8.4
236
Not enough data
8.4
234
Generative AI
Not enough data
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Communication
Not enough data
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Internal Use
Not enough data
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Content Generation - AI Content Creation Platforms
Not enough data
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Management - AI Content Creation Platforms
Not enough data
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Consumer Intelligence
Not enough data
9.2
1839
|
Verified
Not enough data
8.6
1421
|
Verified
Not enough data
8.8
1607
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.8
1596
|
Verified
Not enough data
9.2
1869
|
Verified
Media Monitoring
Not enough data
8.7
1619
|
Verified
Not enough data
8.6
1442
|
Verified
Not enough data
8.4
1270
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Online Reputation Management
Not enough data
8.1
300
Not enough data
8.0
291
Not enough data
8.2
293
Not enough data
8.2
289
Not enough data
8.1
293
Not enough data
8.1
289
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Automation
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Autonomy
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and Birdeye are categorized as Conversational Marketing
Unique Categories
360Dialog is categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Support, Chatbots, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.7%
Computer Software
11.1%
Automotive
7.4%
Telecommunications
3.7%
Program Development
3.7%
Other
33.3%
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Discussions
360Dialog has no discussions with answers
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
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