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Compare 360 SMS APP and Exponent Case Management 
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At a Glance
Market Segments
Small-Business (60.0% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
360 SMS APP
Star Rating
(79)4.7 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 360 SMS APPExponent Case Management
Star Rating
(16)3.9 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Exponent Case Management360 SMS APP vs Exponent Case Management
When assessing the two solutions, reviewers found 360 SMS APP easier to use, set up, and administer. Reviewers also preferred doing business with 360 SMS APP overall.
- Reviewers felt that 360 SMS APP meets the needs of their business better than Exponent Case Management.
- When comparing quality of ongoing product support, reviewers felt that 360 SMS APP is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of 360 SMS APP over Exponent Case Management.
Pricing
Entry-Level Pricing
360 SMS APP
No pricing availableExponent Case Management
No pricing availableFree Trial
360 SMS APP
Free Trial is available
Exponent Case Management
No trial information availableRatings
Meets Requirements
9.3
62
7.4
13
Ease of Use
9.1
62
6.5
13
Ease of Setup
8.7
41
5.0
9
Ease of Admin
9.2
38
6.0
10
Quality of Support
9.4
61
6.4
12
Has the product been a good partner in doing business?
9.6
38
7.3
10
Product Direction (% positive)
9.4
60
5.8
11
Features by Category
Text Messaging
8.9
33
Not enough data
9.4
32
Not enough data
8.9
34
Not enough data
8.5
32
Not enough data
8.3
27
Not enough data
8.0
32
Not enough data
8.9
32
Not enough data
8.6
28
Not enough data
SMS Platform
8.2
31
Not enough data
9.1
34
Not enough data
8.5
28
Not enough data
6.4
26
Not enough data
7.9
28
Not enough data
8.6
30
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
6.5
9
Not enough data
6.7
7
Not enough data
6.5
9
Case Management
Not enough data
6.8
10
Not enough data
6.9
9
Not enough data
6.3
9
Platform Additional Functionality
Not enough data
6.7
6
Not enough data
6.1
6
Platform Data
Not enough data
7.5
8
Not enough data
6.7
8
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
360 SMS APP and Exponent Case Management are categorized as Salesforce AppExchange Apps
Unique Categories
360 SMS APP is categorized as SMS Marketing
Exponent Case Management is categorized as Human Services
Reviews
Reviewers' Company Size
360 SMS APP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Exponent Case Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
16.0%
Financial Services
12.0%
Computer Software
12.0%
Non-Profit Organization Management
9.3%
Education Management
6.7%
Other
44.0%
Non-Profit Organization Management
68.8%
Civic & Social Organization
18.8%
Telecommunications
6.3%
Individual & Family Services
6.3%
‐
Other
0.0%
Alternatives
Discussions
How do I send out SMS messages to a whole campaign of contacts in Salesforce?
2 Comments
SS
Create the outbound message in MobileConnect.
Create an automation in Automation Studio.
Add the activity to the automation.
When you configure the...Read more
360 SMS APP has no more discussions with answers
Exponent Case Management has no discussions with answers
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