# 20NINE vs Agentforce Sales (formerly Salesforce Sales Cloud) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automated follow-ups and real-time insights into customer data allow for personalized outreach at scale, making it a powerful tool for sales teams.
- **Users say** that 20NINE stands out for its simplicity and affordability, making it an attractive option for small to medium businesses. Reviewers appreciate the intuitive design and the lack of a learning curve, which allows teams to quickly adapt and manage clients, sales, and documents without hassle.
- **According to verified reviews** , Agentforce Sales has a robust set of features that support complex sales processes, including an autonomous SDR Agent that automates call logging and opportunity updates. This capability is particularly beneficial for larger teams looking to streamline their workflows.
- **Reviewers mention** that while 20NINE is easy to use, it may lack some advanced functionalities that larger organizations might require. Users appreciate its straightforward approach but note that it may not fully meet the needs of more complex sales environments.
- **Users highlight** that Agentforce Sales offers a comprehensive view of pipeline and forecasting, which enhances control over sales processes. The integration of AI into workflows helps keep deals moving forward, a feature that many users find invaluable for maintaining momentum in sales.
- **G2 reviewers indicate** that while 20NINE has received high marks for user experience and support, its limited market presence and fewer reviews suggest it may not be as widely tested in diverse business scenarios compared to Agentforce Sales, which boasts a larger user base and extensive feedback.



| | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 19 | 25,796 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Mid-Market (46.0% of reviews) | 
| **Entry Level Price** | €2.90 1 User Per Month | $25.00 1 User Per Month | 

---
## Top Pros & Cons

### 20NINE

**Not enough data**

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

---
## Ratings Comparison
| Rating | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
  | **Meets Requirements** | 9.6 (15 reviews) | 8.8 (14187 reviews) | 
  | **Ease of Use** | 9.4 (15 reviews) | 8.2 (18185 reviews) | 
  | **Ease of Setup** | 8.8 (7 reviews) | 7.8 (9120 reviews) | 
  | **Ease of Admin** | 9.5 (7 reviews) | 7.9 (4496 reviews) | 
  | **Quality of Support** | 9.3 (14 reviews) | 8.1 (12387 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (7 reviews) | 8.4 (4463 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 8.3 (13808 reviews) | 

---
## Pricing

### 20NINE

#### Entry-Level Pricing

Plan: The super app

Price: €2.90 1 User Per Month

Key Features:
- Calendar with reminders & meetings
- Lead management 
- Categorise your companies

[Browse all 10 editions](https://www.g2.com/products/20nine/pricing)

#### Free Trial

Yes

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | 9.3/10 | 14 |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11159 |

#### Sales Force Automation

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Contact & Account Management** | 9.2 (13 reviews) ✓ Verified | 8.8 (9630 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.3 (9 reviews) | 8.3 (6402 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 9.6 (13 reviews) ✓ Verified | 8.7 (9352 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.5 (13 reviews) ✓ Verified | 8.3 (9559 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (12 reviews) ✓ Verified | 8.0 (7327 reviews) ✓ Verified | 
| **Desktop Integration** | 9.2 (13 reviews) ✓ Verified | 8.2 (7626 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.2 (13 reviews) ✓ Verified | 8.0 (6767 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.4 (9 reviews) ✓ Verified | 8.1 (6668 reviews) ✓ Verified | 
| **Customer Contract Management** | 9.5 (10 reviews) | 8.3 (7420 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Marketing** | 9.2 (10 reviews) ✓ Verified | 8.0 (6681 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.1 (7001 reviews) ✓ Verified | 
| **Lead Management** | 9.4 (12 reviews) ✓ Verified | 8.5 (8142 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 7.9 (5429 reviews) | 

#### Customer Support

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Case Management** | Not enough data | 8.3 (6839 reviews) ✓ Verified | 
| **Customer Support Portal** | Not enough data | 8.1 (6387 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.2 (6793 reviews) ✓ Verified | 
| **Call Center Features** | Not enough data | 8.0 (5499 reviews) ✓ Verified | 
| **Support Analytics** | Not enough data | 8.2 (5989 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | 9.5 (13 reviews) ✓ Verified | 8.5 (9049 reviews) ✓ Verified | 
| **Dashboards** | 9.6 (12 reviews) ✓ Verified | 8.5 (9209 reviews) ✓ Verified | 
| **Forecasting** | 9.3 (12 reviews) ✓ Verified | 8.2 (7484 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Social Collaboration Features** | 9.0 (12 reviews) ✓ Verified | 7.9 (5631 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 7.8 (5247 reviews) ✓ Verified | 
| **Mobile User Support** | 9.6 (13 reviews) ✓ Verified | 7.7 (6111 reviews) ✓ Verified | 

#### Platform

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customization** | 9.3 (5 reviews) ✓ Verified | 8.5 (3693 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (7 reviews) ✓ Verified | 8.5 (3700 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 8.6 (3648 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.4 (2906 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (3188 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.8 (7 reviews) ✓ Verified | 8.1 (3206 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.0 (7 reviews) ✓ Verified | 8.7 (3686 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 8.1 (3032 reviews) | 

#### Integration

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Import & Export Tools** | 9.0 (5 reviews) ✓ Verified | 8.5 (2615 reviews) ✓ Verified | 
| **Integration APIs** | 9.4 (6 reviews) ✓ Verified | 8.5 (3109 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) ✓ Verified | 8.5 (2922 reviews) ✓ Verified | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (901 reviews) | 

#### Agentic AI - CRM

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (295 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (253 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (273 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (238 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (243 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (265 reviews) | 
| **Decision Making** | Not enough data | 8.3 (262 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Reports

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |

#### Cartography

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Map Design** | Not enough data | 8.6 (35 reviews) | 
| **Vector Mapping ** | Not enough data | 8.4 (31 reviews) | 
| **Data Visualization** | Not enough data | 8.6 (35 reviews) | 
| **Overlaying** | Not enough data | 8.3 (35 reviews) | 

#### Analysis

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Predictive Analysis** | Not enough data | 8.2 (28 reviews) | 
| **Distance Analysis ** | Not enough data | 8.4 (35 reviews) | 
| **Spatial Analysis** | Not enough data | 8.3 (31 reviews) | 
| **Data Stream** | Not enough data | 8.4 (30 reviews) | 

#### Reporting

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Transformation** | Not enough data | 8.6 (29 reviews) | 
| **WYSIWYG Design** | Not enough data | 8.3 (24 reviews) | 
| **API Integrations** | Not enough data | 8.6 (22 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |

#### Lead Generation

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |

#### Lead Facilitation

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.6 (273 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (298 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (321 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.7 (293 reviews) | 

#### Organization

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.0 (356 reviews) | 
| **Data Entry** | Not enough data | 8.8 (349 reviews) | 
| **Integrations / APIs** | Not enough data | 8.8 (344 reviews) | 

#### Performance Analysis

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Coaching ** | Not enough data | 8.4 (287 reviews) | 
| **Peformance Tracking** | Not enough data | 8.8 (311 reviews) | 

#### Sales Analysis

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.5 (285 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (303 reviews) | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (126 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (125 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 9.1 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (28 reviews) | 
| **Decision Making** | Not enough data | 9.3 (30 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |

#### Integrated Workflows

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Task Management** | Not enough data | 8.7 (521 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.5 (510 reviews) | 
| **Calls and Voice** | Not enough data | 8.1 (465 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.1 (459 reviews) | 
| **CRM Integration** | Not enough data | 8.8 (524 reviews) | 
| **Calendar** | Not enough data | 8.4 (467 reviews) | 
| **Shared Records** | Not enough data | 8.6 (480 reviews) | 

#### Repeatability and Reportability

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Management** | Not enough data | 8.4 (481 reviews) | 
| **Workflow Management** | Not enough data | 8.7 (500 reviews) | 
| **Workflow Performance** | Not enough data | 8.7 (497 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (481 reviews) | 
| **Gamification** | Not enough data | 7.8 (414 reviews) | 

#### AI and Automation

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.5 (462 reviews) | 
| **Lead Scoring** | Not enough data | 8.4 (469 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (426 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.0 (430 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (415 reviews) | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (268 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (87 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (88 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (86 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (87 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (87 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (87 reviews) | 
| **Decision Making** | Not enough data | 8.5 (87 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |

#### Call Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (132 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (136 reviews) | 
| **Call Analysis** | Not enough data | 8.7 (132 reviews) | 
| **Lead Qualification** | Not enough data | 8.9 (133 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (141 reviews) | 
| **Speech-to-Text** | Not enough data | 8.7 (125 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (59 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 9.2 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (14 reviews) | 
| **Decision Making** | Not enough data | 9.0 (14 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |

#### Revenue Sourcing and Forecasting

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Revenue History** | Not enough data | 8.7 (67 reviews) | 
| **Pipeline Management** | Not enough data | 8.6 (70 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.9 (70 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (64 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (67 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.4 (59 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.2 (59 reviews) | 

#### CRM Data Enrichment

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.1 (65 reviews) | 
| **Email Activity Capture** | Not enough data | 8.5 (63 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (60 reviews) | 
| **Marketing Leads** | Not enough data | 8.2 (66 reviews) | 
| **Contact Capture** | Not enough data | 8.5 (57 reviews) | 

#### Account Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.3 (64 reviews) | 
| **Account optimization** | Not enough data | 8.1 (64 reviews) | 
| **Historical Patterns** | Not enough data | 8.1 (61 reviews) | 
| **Rep Performance** | Not enough data | 8.3 (60 reviews) | 
| **Account Engagement** | Not enough data | 8.7 (57 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.4 (57 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (22 reviews) | 
| **Decision Making** | Not enough data | 8.4 (24 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |

#### Territory Mapping

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 8.7 (31 reviews) | 
| **Strategic Selling** | Not enough data | 8.6 (29 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 8.4 (29 reviews) | 

#### Route Planning

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Priority** | Not enough data | 8.9 (28 reviews) | 
| **Optimized Sales Routes** | Not enough data | 9.0 (30 reviews) | 
| **Map Directions** | Not enough data | 9.1 (31 reviews) | 

#### Sales Performance Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Gamification** | Not enough data | 8.3 (26 reviews) | 
| **Performance Dashboards** | Not enough data | 8.3 (29 reviews) | 
| **Sales Rep Tracker** | Not enough data | 9.0 (29 reviews) | 

#### Presentation and Forms

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 8.0 (25 reviews) | 
| **Digital Contracts** | Not enough data | 8.2 (28 reviews) | 
| **E-signature** | Not enough data | 8.5 (28 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |

#### Integrations

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 8.1 (158 reviews) | 
| **Email Integration** | Not enough data | 8.6 (160 reviews) | 
| **Zoom Integration** | Not enough data | 8.1 (159 reviews) | 
| **Google Meet Integration** | Not enough data | 8.1 (158 reviews) | 
| **Salesforce Integration** | Not enough data | 8.8 (161 reviews) | 

#### Branding & Customizatio

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (153 reviews) | 
| **Personalized Links** | Not enough data | 8.2 (157 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.3 (156 reviews) | 

#### Automatic Rules & Configurations

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (157 reviews) | 
| **Automatic Updates** | Not enough data | 8.3 (157 reviews) | 
| **Buffer Times** | Not enough data | 8.1 (159 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (34 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (35 reviews) | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 195 |

#### Sales Performance Features - Sales Planning

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Account Scoring** | Not enough data | 8.5 (173 reviews) | 
| **Revenue Planning** | Not enough data | 8.5 (162 reviews) | 
| **Account Segmentation** | Not enough data | 8.5 (167 reviews) | 
| **Sales Performance** | Not enough data | 8.6 (169 reviews) | 
| **Sales Forecasting** | Not enough data | 8.7 (171 reviews) | 
| **Integrations** | Not enough data | 8.8 (166 reviews) | 
| **Scenario Modeling** | Not enough data | 8.2 (162 reviews) | 

#### Territory Management - Sales Planning

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Territory Management** | Not enough data | 8.6 (164 reviews) | 
| **Territory Planning** | Not enough data | 8.5 (170 reviews) | 

#### Quota & Capacity Management - Sales Planning

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Quota Management** | Not enough data | 8.4 (166 reviews) | 
| **Capacity Management** | Not enough data | 8.4 (174 reviews) | 
| **Quota Planning** | Not enough data | 8.4 (166 reviews) | 

#### Agentic AI - Sales Planning

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (56 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (55 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 513 |

#### Agentic AI - Lead Scoring

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (54 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (53 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (54 reviews) | 
| **Decision Making** | Not enough data | 8.1 (55 reviews) | 

#### Attribution

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.9 (452 reviews) | 
| **Lead Assignment** | Not enough data | 8.9 (458 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (433 reviews) | 

#### Discovery

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (462 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.6 (452 reviews) | 
| **Lead Context** | Not enough data | 8.6 (429 reviews) | 

#### Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.5 (417 reviews) | 
| **Workflow** | Not enough data | 8.6 (438 reviews) | 

#### Platform

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.6 (428 reviews) | 
| **Analysis** | Not enough data | 8.6 (429 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 683 |

#### Agentic AI - Sales Performance Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (68 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (68 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (69 reviews) | 

#### Incentives

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Badges** | Not enough data | 8.2 (432 reviews) | 
| **Triggers** | Not enough data | 8.4 (495 reviews) | 
| **Commission Calculator** | Not enough data | 8.0 (429 reviews) | 
| **Leaderboards** | Not enough data | 8.6 (507 reviews) | 

#### Personalization

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Profiles** | Not enough data | 8.6 (477 reviews) | 
| **Custom Reports** | Not enough data | 8.8 (555 reviews) | 
| **Dashboards** | Not enough data | 8.9 (588 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (531 reviews) | 

#### Administrative

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Integration** | Not enough data | 8.7 (558 reviews) | 
| **Employee Structure** | Not enough data | 8.5 (521 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (502 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |

#### Agentic AI - Email Tracking

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (62 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (60 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (60 reviews) | 
| **Decision Making** | Not enough data | 8.4 (63 reviews) | 

#### Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Open Rates** | Not enough data | 8.3 (569 reviews) | 
| **Link Activity** | Not enough data | 8.4 (576 reviews) | 
| **Attachment Activity** | Not enough data | 8.3 (590 reviews) | 

#### Customizations

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.7 (623 reviews) | 
| **Email Scheduling** | Not enough data | 8.5 (592 reviews) | 
| **Notifications** | Not enough data | 8.6 (625 reviews) | 
| **Email Categorization** | Not enough data | 8.4 (570 reviews) | 
| **Templates** | Not enough data | 8.4 (598 reviews) | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (289 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1198 |

#### Agentic AI - Sales Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (77 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (77 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (76 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (77 reviews) | 

#### Data Sourcing

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (966 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (996 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.4 (898 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.7 (1027 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (958 reviews) | 

#### Predictive Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.4 (944 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.6 (958 reviews) | 
| **Risk Analysis** | Not enough data | 8.1 (851 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (892 reviews) | 

#### Sales Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (982 reviews) | 
| **Sales Gamification** | Not enough data | 8.1 (853 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.6 (976 reviews) | 
| **Activity Tracking** | Not enough data | 8.8 (1045 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |

#### Agentic AI - Outbound Call Tracking

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (38 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (39 reviews) | 

#### Calling

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.5 (185 reviews) | 
| **Generate Location** | Not enough data | 8.4 (176 reviews) | 
| **Call Types** | Not enough data | 8.7 (185 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (183 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (44 reviews) | 

#### Contacts

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Personalization** | Not enough data | 8.8 (176 reviews) | 
| **Information Locater** | Not enough data | 8.7 (179 reviews) | 
| **Record Prospect Data** | Not enough data | 8.7 (181 reviews) | 

#### Insights

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (189 reviews) | 
| **Daily Summary** | Not enough data | 8.9 (182 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (178 reviews) | 
| **Automated Emails** | Not enough data | 8.5 (188 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (182 reviews) | 
| **Automated Note Taking** | Not enough data | 8.7 (38 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |

#### Agentic AI - Sales Coaching

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 9.0 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 9.1 (20 reviews) | 
| **Decision Making** | Not enough data | 9.2 (20 reviews) | 

#### Training

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (255 reviews) | 
| **Coaching Materials** | Not enough data | 8.8 (247 reviews) | 
| **Playbook Creation** | Not enough data | 8.5 (207 reviews) | 
| **Video Record** | Not enough data | 8.5 (242 reviews) | 

#### Feedback

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Review** | Not enough data | 8.8 (236 reviews) | 
| **Scorecard** | Not enough data | 8.6 (232 reviews) | 
| **Coaching Card** | Not enough data | 8.6 (213 reviews) | 
| **Leaderboard** | Not enough data | 8.6 (200 reviews) | 
| **Real-Time Updates** | Not enough data | 8.8 (225 reviews) | 
| **Notifications** | Not enough data | 8.9 (226 reviews) | 
| **Competition** | Not enough data | 8.7 (198 reviews) | 

#### Generative AI

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (70 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |

#### Agentic AI - Sales Enablement

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (33 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (33 reviews) | 

#### Content Management

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Content Import** | Not enough data | 8.3 (351 reviews) | 
| **Content Creation** | Not enough data | 8.1 (342 reviews) | 
| **Templates** | Not enough data | 8.2 (328 reviews) | 
| **Advanced Search** | Not enough data | 8.5 (318 reviews) | 
| **Content Storage** | Not enough data | 8.3 (335 reviews) | 

#### Analytics

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (347 reviews) | 
| **Alerts** | Not enough data | 8.4 (345 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.5 (226 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (351 reviews) | 

#### Learning Management - Sales Enablement

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Sales Training ** | Not enough data | 8.4 (27 reviews) | 
| **Sales Coaching** | Not enough data | 8.4 (27 reviews) | 
| **Sales Onboarding** | Not enough data | 8.5 (27 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 8.3 (26 reviews) | 
| **AI and Automation** | Not enough data | 8.3 (28 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | 8.8 (27 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | N/A | N/A |
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 7 |

#### Agentic AI - Revenue AI Platforms

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | 10.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | 10.0 (6 reviews) | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | 9.7 (5 reviews) | 
| **Customer Data Capture** | Not enough data | 10.0 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (16):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 20NINE | Agentforce Sales (formerly Salesforce Sales Cloud) | 
|---|---|---|
| **Small-Business** | 66.7% | 20.6% | 
| **Mid-Market** | 22.2% | 46.0% | 
| **Enterprise** | 11.1% | 33.4% | 

### By Industry

#### 20NINE

- **Information Technology and Services:** 22.2%
- **Management Consulting:** 11.1%
- **Wine and Spirits:** 5.6%
- **Real Estate:** 5.6%
- **Online Media:** 5.6%
- **Mechanical or Industrial Engineering:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Machinery:** 5.6%
- **Hospital & Health Care:** 5.6%
- **Consumer Services:** 5.6%
- **Other:** 22.2%

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

---
## Alternatives

### Alternatives to 20NINE

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13813 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9655 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6651 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)

---
## Top Discussions

### 20NINE

- Title: [Do you have setup fees?](https://www.g2.com/discussions/1682-fees) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Salesbox does not require any setup projects. Salesbox does not charge any setup fees or start fees. Just register and start working. Also download the..."
- Title: [How much does it cost and do I need to sign an agreement?](https://www.g2.com/discussions/1684-cost) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The fee is charged monthly.
To start using Salesbox simply accept our terms of use."

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/20nine-vs-agentforce-sales-formerly-salesforce-sales-cloud)