# 20NINE vs Kommo Comparison

| | 20NINE | Kommo | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 19 | 57 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | €2.90 1 User Per Month | $15.00 | 

---
## Top Pros & Cons

### 20NINE

**Not enough data**

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | 20NINE | Kommo | 
|---|---|---|
  | **Meets Requirements** | 9.6 (15 reviews) | 8.3 (37 reviews) | 
  | **Ease of Use** | 9.4 (15 reviews) | 8.3 (39 reviews) | 
  | **Ease of Setup** | 8.8 (7 reviews) | 7.9 (26 reviews) | 
  | **Ease of Admin** | 9.5 (7 reviews) | 8.8 (18 reviews) | 
  | **Quality of Support** | 9.3 (14 reviews) | 8.2 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (7 reviews) | 8.2 (18 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 8.4 (37 reviews) | 

---
## Pricing

### 20NINE

#### Entry-Level Pricing

Plan: The super app

Price: €2.90 1 User Per Month

Key Features:
- Calendar with reminders & meetings
- Lead management 
- Categorise your companies

[Browse all 10 editions](https://www.g2.com/products/20nine/pricing)

#### Free Trial

Yes

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | 9.3/10 | 14 |
| **Kommo** | 7.5/10 | 39 |

#### Sales Force Automation

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Contact & Account Management** | 9.2 (13 reviews) ✓ Verified | 8.5 (28 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.3 (9 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 9.6 (13 reviews) ✓ Verified | 8.4 (32 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.5 (13 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (12 reviews) ✓ Verified | 7.5 (22 reviews) | 
| **Desktop Integration** | 9.2 (13 reviews) ✓ Verified | 8.1 (25 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.2 (13 reviews) ✓ Verified | 6.7 (22 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.4 (9 reviews) ✓ Verified | 6.6 (21 reviews) | 
| **Customer Contract Management** | 9.5 (10 reviews) | 7.9 (21 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Email Marketing** | 9.2 (10 reviews) ✓ Verified | 8.0 (21 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 7.9 (21 reviews) | 
| **Lead Management** | 9.4 (12 reviews) ✓ Verified | 9.0 (31 reviews) ✓ Verified | 

#### Customer Support

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Case Management** | Not enough data | 7.5 (22 reviews) | 
| **Customer Support Portal** | Not enough data | 7.4 (21 reviews) | 
| **Knowledge Base** | Not enough data | 6.9 (18 reviews) | 
| **Call Center Features** | Not enough data | 7.0 (16 reviews) | 
| **Support Analytics** | Not enough data | 6.9 (18 reviews) | 

#### Reporting & Analytics

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Reporting** | 9.5 (13 reviews) ✓ Verified | 7.4 (26 reviews) ✓ Verified | 
| **Dashboards** | 9.6 (12 reviews) ✓ Verified | 7.6 (25 reviews) ✓ Verified | 
| **Forecasting** | 9.3 (12 reviews) ✓ Verified | 7.2 (20 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Social Collaboration Features** | 9.0 (12 reviews) ✓ Verified | 6.7 (17 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 7.5 (19 reviews) ✓ Verified | 
| **Mobile User Support** | 9.6 (13 reviews) ✓ Verified | 7.1 (21 reviews) ✓ Verified | 

#### Platform

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Customization** | 9.3 (5 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (7 reviews) ✓ Verified | 7.9 (15 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 7.6 (15 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.2 (11 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 6.8 (11 reviews) | 
| **Document & Content Mgmt.** | 8.8 (7 reviews) ✓ Verified | 6.8 (10 reviews) | 
| **Performance and Reliability** | 9.0 (7 reviews) ✓ Verified | 8.1 (14 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 6.8 (10 reviews) | 

#### Integration

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 9.0 (5 reviews) ✓ Verified | 7.3 (14 reviews) ✓ Verified | 
| **Integration APIs** | 9.4 (6 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | 20NINE | Kommo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (5 reviews) | 

#### Agentic AI - CRM

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.6 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | 20NINE | Kommo | 
|---|---|---|
| **Small-Business** | 66.7% | 80.0% | 
| **Mid-Market** | 22.2% | 8.9% | 
| **Enterprise** | 11.1% | 11.1% | 

### By Industry

#### 20NINE

- **Information Technology and Services:** 22.2%
- **Management Consulting:** 11.1%
- **Wine and Spirits:** 5.6%
- **Real Estate:** 5.6%
- **Online Media:** 5.6%
- **Mechanical or Industrial Engineering:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Machinery:** 5.6%
- **Hospital & Health Care:** 5.6%
- **Consumer Services:** 5.6%
- **Other:** 22.2%

#### Kommo

- **Marketing and Advertising:** 23.8%
- **Information Technology and Services:** 11.9%
- **Computer & Network Security:** 4.8%
- **Computer Software:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.8%
- **Internet:** 4.8%
- **Music:** 4.8%
- **Retail:** 4.8%
- **Telecommunications:** 4.8%
- **Other:** 26.2%

---
## Alternatives

### Alternatives to 20NINE

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13775 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1230 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14678 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (950 reviews)

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25774 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13775 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3035 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (575 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)

---
## Top Discussions

### 20NINE

- Title: [Do you have setup fees?](https://www.g2.com/discussions/1682-fees) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Salesbox does not require any setup projects. Salesbox does not charge any setup fees or start fees. Just register and start working. Also download the..."
- Title: [How much does it cost and do I need to sign an agreement?](https://www.g2.com/discussions/1684-cost) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The fee is charged monthly.
To start using Salesbox simply accept our terms of use."

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/20nine-vs-kommo)