# 20NINE vs Kommo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kommo excels in providing a user-friendly experience, with many users appreciating its intuitive interface for managing leads and customer conversations. The visual pipeline feature is particularly highlighted for making it easy to track opportunities.
- **Users say** that 20NINE stands out for its simplicity and affordability, making it an attractive option for small to medium businesses. Reviewers frequently mention that there is no learning curve, allowing users to transition from traditional methods to a digital platform effortlessly.
- **According to verified reviews** , Kommo has a more extensive range of integrations, which users find beneficial for enhancing their workflow. One user noted the importance of having a team committed to constant improvement, which Kommo seems to deliver through regular feature updates.
- **Reviewers mention** that while 20NINE is praised for its ease of use, it may lack some advanced features that larger businesses might require. Users appreciate its ability to manage clients, sales, and documents, but some feel it could benefit from more robust functionalities.
- **G2 reviewers highlight** that Kommo's support quality is commendable, with users noting the helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues and optimize their use of the software.
- **Users report** that while both products cater to small businesses, Kommo has a higher G2 Score, indicating overall user satisfaction. However, 20NINE's lower entry-level price makes it a compelling choice for budget-conscious users looking for basic CRM functionalities.



| | 20NINE | Kommo | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 19 | 61 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (81.6% of reviews) | 
| **Entry Level Price** | €2.90 1 User Per Month | $15.00 | 

---
## Top Pros & Cons

### 20NINE

**Not enough data**

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | 20NINE | Kommo | 
|---|---|---|
  | **Meets Requirements** | 9.6 (15 reviews) | 8.4 (40 reviews) | 
  | **Ease of Use** | 9.4 (15 reviews) | 8.3 (42 reviews) | 
  | **Ease of Setup** | 8.8 (7 reviews) | 7.9 (29 reviews) | 
  | **Ease of Admin** | 9.5 (7 reviews) | 8.9 (19 reviews) | 
  | **Quality of Support** | 9.3 (14 reviews) | 8.3 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (7 reviews) | 8.3 (19 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 8.5 (40 reviews) | 

---
## Pricing

### 20NINE

#### Entry-Level Pricing

Plan: The super app

Price: €2.90 1 User Per Month

Key Features:
- Calendar with reminders & meetings
- Lead management 
- Categorise your companies

[Browse all 10 editions](https://www.g2.com/products/20nine/pricing)

#### Free Trial

Yes

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **20NINE** | 9.3/10 | 14 |
| **Kommo** | 7.6/10 | 42 |

#### Sales Force Automation

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Contact & Account Management** | 9.2 (13 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.3 (9 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 9.6 (13 reviews) ✓ Verified | 8.5 (34 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.5 (13 reviews) ✓ Verified | 8.2 (32 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (12 reviews) ✓ Verified | 7.5 (22 reviews) | 
| **Desktop Integration** | 9.2 (13 reviews) ✓ Verified | 8.2 (27 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.2 (13 reviews) ✓ Verified | 6.7 (22 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.4 (9 reviews) ✓ Verified | 6.6 (21 reviews) | 
| **Customer Contract Management** | 9.5 (10 reviews) | 7.9 (21 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Email Marketing** | 9.2 (10 reviews) ✓ Verified | 8.1 (22 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 7.9 (21 reviews) | 
| **Lead Management** | 9.4 (12 reviews) ✓ Verified | 9.0 (32 reviews) ✓ Verified | 

#### Customer Support

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Case Management** | Not enough data | 7.5 (22 reviews) | 
| **Customer Support Portal** | Not enough data | 7.4 (21 reviews) | 
| **Knowledge Base** | Not enough data | 6.9 (18 reviews) | 
| **Call Center Features** | Not enough data | 7.0 (16 reviews) | 
| **Support Analytics** | Not enough data | 6.9 (18 reviews) | 

#### Reporting & Analytics

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Reporting** | 9.5 (13 reviews) ✓ Verified | 7.4 (26 reviews) ✓ Verified | 
| **Dashboards** | 9.6 (12 reviews) ✓ Verified | 7.6 (25 reviews) ✓ Verified | 
| **Forecasting** | 9.3 (12 reviews) ✓ Verified | 7.2 (20 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Social Collaboration Features** | 9.0 (12 reviews) ✓ Verified | 6.7 (17 reviews) ✓ Verified | 
| **Social Network Integration** | Not enough data | 7.7 (20 reviews) ✓ Verified | 
| **Mobile User Support** | 9.6 (13 reviews) ✓ Verified | 7.1 (21 reviews) ✓ Verified | 

#### Platform

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Customization** | 9.3 (5 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (7 reviews) ✓ Verified | 7.9 (15 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 7.6 (15 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.2 (11 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | 6.8 (11 reviews) | 
| **Document & Content Mgmt.** | 8.8 (7 reviews) ✓ Verified | 6.8 (10 reviews) | 
| **Performance and Reliability** | 9.0 (7 reviews) ✓ Verified | 8.1 (14 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 6.8 (10 reviews) | 

#### Integration

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 9.0 (5 reviews) ✓ Verified | 7.3 (14 reviews) ✓ Verified | 
| **Integration APIs** | 9.4 (6 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | 20NINE | Kommo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (6 reviews) | 

#### Agentic AI - CRM

| Feature | 20NINE | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 8.8 (8 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)




---
## Reviewer Demographics

### By Company Size

| Segment | 20NINE | Kommo | 
|---|---|---|
| **Small-Business** | 66.7% | 81.6% | 
| **Mid-Market** | 22.2% | 8.2% | 
| **Enterprise** | 11.1% | 10.2% | 

### By Industry

#### 20NINE

- **Information Technology and Services:** 22.2%
- **Management Consulting:** 11.1%
- **Wine and Spirits:** 5.6%
- **Real Estate:** 5.6%
- **Online Media:** 5.6%
- **Mechanical or Industrial Engineering:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Machinery:** 5.6%
- **Hospital & Health Care:** 5.6%
- **Consumer Services:** 5.6%
- **Other:** 22.2%

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to 20NINE

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13840 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (663 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14701 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3064 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13840 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3064 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2931 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (335 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (479 reviews)

---
## Top Discussions

### 20NINE

- Title: [Do you have setup fees?](https://www.g2.com/discussions/1682-fees) — 4 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Salesbox does not require any setup projects. Salesbox does not charge any setup fees or start fees. Just register and start working. Also download the..."
- Title: [How much does it cost and do I need to sign an agreement?](https://www.g2.com/discussions/1684-cost) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The fee is charged monthly.
To start using Salesbox simply accept our terms of use."

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/20nine-vs-kommo)