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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
€2.90 1 User Per Month
$15.00
20NINE
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
€2.90 1 User Per Month
Browse all 10 pricing plansKommo
Star Rating
(35)3.8 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kommo's Contact & Account Management feature scores 8.1, which is decent, but reviewers mention that 20NINE excels with a score of 9.2, highlighting its superior ability to manage customer relationships effectively.
- Reviewers mention that while Kommo's Opportunity & Pipeline Management is rated at 7.7, 20NINE shines with a score of 9.6, indicating a more robust system for tracking sales opportunities and managing pipelines.
- G2 users note that Kommo's Customer Support features, such as Case Management and Knowledge Base, are rated lower at 7.5 and 7.5 respectively, while 20NINE's support features are rated significantly higher, with users praising its Customer Support Portal and overall responsiveness.
- Users on G2 report that Kommo's Reporting capabilities are rated at 7.0, which falls short compared to 20NINE's impressive score of 9.5, where users appreciate the detailed insights and analytics provided.
- Reviewers mention that Kommo's Mobile User Support is rated at 7.0, but 20NINE excels with a score of 9.6, with users praising its mobile app for ease of use and functionality on the go.
- Users say that Kommo's Customization options are rated at 7.0, which some find limiting, whereas 20NINE offers a more flexible platform with a score of 9.3, allowing for tailored solutions that better fit specific business needs.
Pricing
Entry-Level Pricing
20NINE
The super app
€2.90
1 User Per Month
- Calendar with reminders & meetings
- Lead management
- Categorise your companies
Kommo
Basic
$15.00
Designed to boost the effectiveness of small sales teams
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs
Free Trial
20NINE
Free Trial is available
Kommo
Free Trial is available
Ratings
Meets Requirements
9.6
15
7.9
28
Ease of Use
9.4
15
8.2
29
Ease of Setup
8.8
7
7.6
16
Ease of Admin
9.5
7
8.7
15
Quality of Support
9.3
14
8.3
26
Has the product been a good partner in doing business?
9.8
7
8.0
15
Product Direction (% positive)
10.0
14
7.8
27
Features by Category
Sales Force Automation
9.2
13
|
Verified
8.2
23
|
Verified
9.3
9
Feature Not Available
9.6
13
|
Verified
7.9
23
|
Verified
9.5
13
|
Verified
7.7
23
|
Verified
9.3
12
|
Verified
7.3
20
9.2
13
|
Verified
7.9
21
|
Verified
9.2
13
|
Verified
6.1
19
|
Verified
9.4
9
|
Verified
6.4
20
9.5
10
7.7
19
|
Verified
Marketing Automation
9.2
10
|
Verified
7.7
18
|
Verified
Feature Not Available
7.6
19
9.4
12
|
Verified
8.8
24
|
Verified
Feature Not Available
Feature Not Available
Customer Support
Not enough data
7.3
20
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.0
16
Not enough data
6.9
18
Reporting & Analytics
9.5
13
|
Verified
7.1
23
|
Verified
9.6
12
|
Verified
7.4
23
|
Verified
9.3
12
|
Verified
7.2
20
|
Verified
Mobile & Social
9.0
12
|
Verified
6.5
16
|
Verified
Not enough data
7.0
15
|
Verified
9.6
13
|
Verified
7.0
20
|
Verified
Platform
9.3
5
|
Verified
7.7
15
|
Verified
9.3
7
|
Verified
7.9
15
|
Verified
9.3
7
|
Verified
7.6
15
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
6.8
11
8.8
7
|
Verified
6.8
10
9.0
7
|
Verified
8.1
14
|
Verified
Not enough data
6.8
10
Integration
9.0
5
|
Verified
7.3
14
|
Verified
9.4
6
|
Verified
7.4
13
|
Verified
9.0
5
|
Verified
7.7
10
|
Verified
Generative AI
Not enough data
6.3
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
20NINE and Kommo are categorized as CRM
Unique Categories
20NINE has no unique categories
Kommo has no unique categories
Reviews
Reviewers' Company Size
20NINE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kommo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Management Consulting
11.1%
Wine and Spirits
5.6%
Real Estate
5.6%
Online Media
5.6%
Other
50.0%
Marketing and Advertising
21.9%
Information Technology and Services
15.6%
Telecommunications
6.3%
Internet
6.3%
Education Management
6.3%
Other
43.8%
Alternatives
Discussions
Do you have setup fees?
4 Comments
MR
YesRead more
How much does it cost and do I need to sign an agreement?
1 Comment
KP
The price of a CRM can vary wildly, and many CRM platforms charge for each user. An enterprise CRM like Microsoft Dynamics can cost up to $130 per user per...Read more
20NINE has no more discussions with answers
I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?
1 Comment
EM
According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with...Read more
Kommo has no more discussions with answers
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