# 20NINE vs Bitrix24 Comparison --- ## AI Generated Summary - **G2 reviewers report** that Bitrix24 excels in providing a comprehensive suite of tools, integrating CRM, project management, and communication into one platform. Users appreciate the **easy interface** and the visibility offered by the dashboard, making it a strong choice for managing sales and account-based management. - **Users say** that 20NINE stands out for its simplicity and affordability, with many highlighting its **no learning curve** and ease of use. Reviewers find it particularly beneficial for small to medium businesses looking for a straightforward CRM solution without the complexity of larger systems. - **According to verified reviews** , Bitrix24 has a more extensive feature set, but some users mention that it can be overwhelming at times. The integration of essential tools is praised, yet the need to navigate through various functionalities can be a challenge for new users. - **Reviewers mention** that 20NINE's user experience is enhanced by its **amazing UI/UX design** , which contributes to a smooth workflow. Users appreciate that they can manage clients, sales, and documents without the hassle of traditional methods, making it a practical choice for those transitioning from manual processes. - **G2 reviewers highlight** that while Bitrix24 has a higher total number of reviews, indicating a broader user base, 20NINE's recent feedback reflects a strong satisfaction rate, particularly in areas like **quality of support** and **ease of setup** , where it consistently receives high marks. - **Users report** that Bitrix24's implementation process is generally quick, with many praising the **intuitive onboarding wizard**. However, some users feel that 20NINE's straightforward approach to setup makes it even more accessible for those who may not be tech-savvy. | | 20NINE | Bitrix24 | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.1 out of 5 | | **Total Reviews** | 19 | 608 | | **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (54.1% of reviews) | | **Entry Level Price** | €2.90 1 User Per Month | Free | --- ## Top Pros & Cons ### 20NINE **Not enough data** ### Bitrix24 Pros: - Ease of Use (22 reviews) - Team Collaboration (21 reviews) Cons: - Learning Curve (10 reviews) - Performance Issues (9 reviews) --- ## Ratings Comparison | Rating | 20NINE | Bitrix24 | |---|---|---| | **Meets Requirements** | 9.6 (15 reviews) | 8.2 (504 reviews) | | **Ease of Use** | 9.4 (15 reviews) | 7.9 (511 reviews) | | **Ease of Setup** | 8.8 (7 reviews) | 7.7 (221 reviews) | | **Ease of Admin** | 9.5 (7 reviews) | 7.7 (201 reviews) | | **Quality of Support** | 9.3 (14 reviews) | 7.7 (462 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (7 reviews) | 7.9 (191 reviews) | | **Product Direction (% positive)** | 10.0 (14 reviews) | 8.2 (492 reviews) | --- ## Pricing ### 20NINE #### Entry-Level Pricing Plan: The super app Price: €2.90 1 User Per Month Key Features: - Calendar with reminders & meetings - Lead management - Categorise your companies [Browse all 10 editions](https://www.g2.com/products/20nine/pricing) #### Free Trial Yes ### Bitrix24 #### Entry-Level Pricing Plan: Free Edition Price: Free Description: 100% Free for Unlimited Users Key Features: - Collaboration - CRM - Task Management [Browse all 5 editions](https://www.g2.com/products/bitrix24/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **20NINE** | 9.3/10 | 14 | | **Bitrix24** | 8.1/10 | 118 | #### Sales Force Automation | Feature | 20NINE | Bitrix24 | |---|---|---| | **Contact & Account Management** | 9.2 (13 reviews) ✓ Verified | 8.5 (77 reviews) | | **Partner Relationship Mgmt. (PRM)** | 9.3 (9 reviews) | 8.2 (65 reviews) | | **Opportunity & Pipeline Mgmt.** | 9.6 (13 reviews) ✓ Verified | 8.6 (80 reviews) | | **Task / Activity Management** | 9.5 (13 reviews) ✓ Verified | 8.9 (85 reviews) | | **Territory & Quota Management** | 9.3 (12 reviews) ✓ Verified | 7.8 (67 reviews) | | **Desktop Integration** | 9.2 (13 reviews) ✓ Verified | 8.4 (73 reviews) | | **Product & Price List Management** | 9.2 (13 reviews) ✓ Verified | 8.0 (66 reviews) | | **Quote & Order Management** | 9.4 (9 reviews) ✓ Verified | 7.8 (68 reviews) | | **Customer Contract Management** | 9.5 (10 reviews) | 8.1 (71 reviews) | #### Marketing Automation | Feature | 20NINE | Bitrix24 | |---|---|---| | **Email Marketing** | 9.2 (10 reviews) ✓ Verified | 8.0 (74 reviews) | | **Campaign Management** | Feature Not Available | 8.0 (68 reviews) | | **Lead Management** | 9.4 (12 reviews) ✓ Verified | 8.6 (81 reviews) | | **Marketing ROI Analytics** | Feature Not Available | 7.7 (67 reviews) | #### Customer Support | Feature | 20NINE | Bitrix24 | |---|---|---| | **Case Management** | Not enough data | 7.8 (74 reviews) | | **Customer Support Portal** | Not enough data | 7.9 (74 reviews) | | **Knowledge Base** | Not enough data | 8.2 (75 reviews) | | **Call Center Features** | Not enough data | 8.2 (71 reviews) | | **Support Analytics** | Not enough data | 7.9 (73 reviews) | #### Reporting & Analytics | Feature | 20NINE | Bitrix24 | |---|---|---| | **Reporting** | 9.5 (13 reviews) ✓ Verified | 8.2 (73 reviews) | | **Dashboards** | 9.6 (12 reviews) ✓ Verified | 8.1 (73 reviews) | | **Forecasting** | 9.3 (12 reviews) ✓ Verified | 7.6 (66 reviews) | #### Mobile & Social | Feature | 20NINE | Bitrix24 | |---|---|---| | **Social Collaboration Features** | 9.0 (12 reviews) ✓ Verified | 8.1 (76 reviews) | | **Social Network Integration** | Not enough data | 8.0 (69 reviews) | | **Mobile User Support** | 9.6 (13 reviews) ✓ Verified | 8.2 (70 reviews) | #### Platform | Feature | 20NINE | Bitrix24 | |---|---|---| | **Customization** | 9.3 (5 reviews) ✓ Verified | 7.9 (65 reviews) | | **Workflow Capability** | 9.3 (7 reviews) ✓ Verified | 7.7 (64 reviews) | | **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 7.9 (63 reviews) | | **Internationalization** | Not enough data | 7.7 (60 reviews) | | **Sandbox / Test Environments** | Not enough data | 7.0 (57 reviews) | | **Document & Content Mgmt.** | 8.8 (7 reviews) ✓ Verified | 7.8 (61 reviews) | | **Performance and Reliability** | 9.0 (7 reviews) ✓ Verified | 8.0 (61 reviews) | | **Output Document Generation** | Not enough data | 7.7 (56 reviews) | #### Integration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Data Import & Export Tools** | 9.0 (5 reviews) ✓ Verified | 7.8 (59 reviews) | | **Integration APIs** | 9.4 (6 reviews) ✓ Verified | 7.9 (60 reviews) | | **Breadth of Partner Applications** | 9.0 (5 reviews) ✓ Verified | 7.6 (57 reviews) | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - CRM | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.7 (10 reviews) | | **Multi-step Planning** | Not enough data | 9.2 (10 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (12 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (10 reviews) | | **Natural Language Interaction** | Not enough data | 8.5 (10 reviews) | | **Proactive Assistance** | Not enough data | 8.5 (10 reviews) | | **Decision Making** | Not enough data | 8.8 (11 reviews) | ### Help Desk | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 7.0/10 | 14 | #### Ticket and Case Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | 7.0 (5 reviews) | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | 20NINE | Bitrix24 | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | 20NINE | Bitrix24 | |---|---|---| | **Mobile User Support** | Not enough data | 7.7 (5 reviews) | | **Customization ** | Not enough data | 6.7 (5 reviews) | | **User, Role, and Access Management** | Not enough data | 7.8 (6 reviews) | | **Integration** | Not enough data | 8.0 (5 reviews) | | **Reporting** | Not enough data | 7.0 (5 reviews) | | **Dashboards** | Not enough data | 7.3 (5 reviews) | ### Cloud Content Collaboration | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 8.5/10 | 180 | #### File Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Device Syncing** | Not enough data | 8.6 (146 reviews) | | **Web Interface** | Not enough data | 8.7 (150 reviews) | | **File Type Support** | Not enough data | 8.7 (151 reviews) | | **Search** | Not enough data | 8.4 (151 reviews) | | **Mobile Apps** | Not enough data | 8.0 (141 reviews) | #### Agentic AI - Cloud Content Collaboration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Collaboration | Feature | 20NINE | Bitrix24 | |---|---|---| | **File following** | Not enough data | 8.7 (147 reviews) | | **File Sharing** | Not enough data | 8.7 (149 reviews) | | **Simultaneously Editing** | Not enough data | 8.3 (143 reviews) | | **Change Tracking / Audit Logs** | Not enough data | 8.3 (143 reviews) | #### Administration | Feature | 20NINE | Bitrix24 | |---|---|---| | **User and Role Management** | Not enough data | 8.9 (147 reviews) | | **Policies and Controls** | Not enough data | 8.7 (142 reviews) | | **Device Management** | Not enough data | 8.5 (141 reviews) | | **Storage Limits** | Not enough data | 8.2 (141 reviews) | | **Storage Zones** | Not enough data | 8.5 (139 reviews) | | **Security** | Not enough data | 8.7 (146 reviews) | #### Platform | Feature | 20NINE | Bitrix24 | |---|---|---| | **Performance and Reliability** | Not enough data | 8.8 (55 reviews) | | **Reporting and Auditing** | Not enough data | 8.4 (52 reviews) | | **System of Record Integration** | Not enough data | 8.4 (51 reviews) | | **APIs** | Not enough data | 8.6 (45 reviews) | ### Team Collaboration | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Communication | Feature | 20NINE | Bitrix24 | |---|---|---| | **Status Updates** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Activity Feed** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Comments and Voting** | Not enough data | Not enough data | | **Discussions** | Not enough data | Not enough data | | **User Directory** | Not enough data | Not enough data | | **Online Status of Coworkers** | Not enough data | Not enough data | #### Content Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **File Sharing** | Not enough data | Not enough data | | **Document Collaboration** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Productivity Tools | Feature | 20NINE | Bitrix24 | |---|---|---| | **Task Management** | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | | **Multi-Language Support** | Not enough data | Not enough data | #### Administration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Moderation** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | ### Project Management | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 8.2/10 | 58 | #### Tasks | Feature | 20NINE | Bitrix24 | |---|---|---| | **Creation & Assignment** | Not enough data | 8.8 (43 reviews) | | **Due Dates** | Not enough data | 8.7 (42 reviews) | | **Task Prioritization** | Not enough data | 8.8 (47 reviews) | | **To-Do Lists** | Not enough data | 8.9 (47 reviews) | | **Dependencies** | Not enough data | 8.5 (42 reviews) | | **Mass Updates** | Not enough data | 8.2 (41 reviews) | | **Drag & Drop** | Not enough data | 8.3 (44 reviews) | | **Recurring Tasks** | Not enough data | 8.4 (44 reviews) | #### Projects | Feature | 20NINE | Bitrix24 | |---|---|---| | **Planning** | Not enough data | 8.1 (44 reviews) | | **Project Map** | Not enough data | 8.5 (43 reviews) | | **GANTT** | Not enough data | 8.2 (40 reviews) | | **Calendar View** | Not enough data | 8.9 (44 reviews) | | **Views** | Not enough data | 8.2 (40 reviews) | | **Project Budgeting** | Not enough data | 8.2 (39 reviews) | | **Issue Tracking** | Not enough data | 7.7 (40 reviews) | | **Templates** | Not enough data | 7.9 (42 reviews) | | **Critical Path** | Not enough data | 7.7 (39 reviews) | | **Time & Expense** | Not enough data | 8.1 (41 reviews) | | **Methodologies** | Not enough data | 7.8 (37 reviews) | #### Resource Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Resource Definiton** | Not enough data | 8.0 (39 reviews) | | **Capacity** | Not enough data | 8.4 (39 reviews) | | **Scheduling** | Not enough data | 8.7 (39 reviews) | #### Project Monitoring | Feature | 20NINE | Bitrix24 | |---|---|---| | **Baselining / KPIs** | Not enough data | 7.7 (40 reviews) | | **Resource Allocation** | Not enough data | 7.8 (39 reviews) | | **Dashboards** | Not enough data | 8.2 (41 reviews) | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text Generation** | Not enough data | 6.6 (24 reviews) | | **AI Text Summarization** | Not enough data | 7.2 (23 reviews) | #### Agentic AI - Project Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AI Writing Assistant | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Grammar | Feature | 20NINE | Bitrix24 | |---|---|---| | **Grammar Check** | Not enough data | Not enough data | | **Tone Check** | Not enough data | Not enough data | | **Sentence Formatting** | Not enough data | Not enough data | #### Formatting | Feature | 20NINE | Bitrix24 | |---|---|---| | **Plagiarism Check** | Not enough data | Not enough data | | **Style Editor** | Not enough data | Not enough data | | **Citation Finder** | Not enough data | Not enough data | #### Content | Feature | 20NINE | Bitrix24 | |---|---|---| | **Idea Recommendation** | Not enough data | Not enough data | | **Content Generation** | Not enough data | Not enough data | | **Form Generation** | Not enough data | Not enough data | #### Product Type | Feature | 20NINE | Bitrix24 | |---|---|---| | **Standalone Application** | Not enough data | Not enough data | | **Plugin** | Not enough data | Not enough data | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Screen Sharing | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Presenter Tools | Feature | 20NINE | Bitrix24 | |---|---|---| | **Live Preview** | Not enough data | Not enough data | | **Notifications Blocker** | Not enough data | Not enough data | | **Remote Control** | Not enough data | Not enough data | | **Switch Presenter** | Not enough data | Not enough data | #### Conferencing Options | Feature | 20NINE | Bitrix24 | |---|---|---| | **Group Live Chat** | Not enough data | Not enough data | | **Audio Conferencing** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | #### Application Tools | Feature | 20NINE | Bitrix24 | |---|---|---| | **Password Protection** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **In-Browser Application** | Not enough data | Not enough data | #### Agentic AI - Screen Sharing | Feature | 20NINE | Bitrix24 | |---|---|---| | **Decision Making** | Not enough data | Not enough data | ### Knowledge Base | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Knowledge Pages | Feature | 20NINE | Bitrix24 | |---|---|---| | **Templates** | Not enough data | Not enough data | | **In-Content Feedback** | Not enough data | Not enough data | | **Versioning and Version History** | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | | **Duplicate Detection** | Not enough data | Not enough data | | **Content Editor** | Not enough data | Not enough data | #### Knowledge Dissemination | Feature | 20NINE | Bitrix24 | |---|---|---| | **Page Analytics** | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | | **Knowledge Sharing** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Advanced Search** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Organization** | Not enough data | Not enough data | | **Other Integrations** | Not enough data | Not enough data | | **Knowledge Integrations** | Not enough data | Not enough data | #### Agentic AI - Knowledge Base | Feature | 20NINE | Bitrix24 | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Kanban Project Management | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 7.1/10 | 9 | #### Tasks | Feature | 20NINE | Bitrix24 | |---|---|---| | **Tasks** | Not enough data | 7.7 (8 reviews) | | **Details** | Not enough data | 7.1 (7 reviews) | | **Priority** | Not enough data | 7.1 (7 reviews) | #### Agentic AI - Kanban Project Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Kanban Boards | Feature | 20NINE | Bitrix24 | |---|---|---| | **Kanban Cards** | Not enough data | 7.6 (7 reviews) | | **Drag and Drop** | Not enough data | 7.4 (7 reviews) | | **Visibility** | Not enough data | 6.9 (6 reviews) | #### Planning | Feature | 20NINE | Bitrix24 | |---|---|---| | **Workflow** | Not enough data | 7.2 (6 reviews) | | **Backlog** | Not enough data | 6.1 (6 reviews) | | **Optimization** | Not enough data | 6.7 (6 reviews) | ### Project Collaboration | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 7.4/10 | 16 | #### Communication | Feature | 20NINE | Bitrix24 | |---|---|---| | **Chat** | Not enough data | 8.3 (10 reviews) | | **Discussions** | Not enough data | 7.9 (8 reviews) | | **External** | Not enough data | 7.8 (10 reviews) | | **Feedback** | Not enough data | 7.5 (10 reviews) | | **Announcements** | Not enough data | 8.0 (9 reviews) | #### Content & Documents | Feature | 20NINE | Bitrix24 | |---|---|---| | **File Sharing** | Not enough data | 8.0 (9 reviews) | | **Notes** | Not enough data | 8.0 (9 reviews) | | **Search** | Not enough data | 7.8 (9 reviews) | | **Versioning** | Not enough data | 6.7 (8 reviews) | #### Controls | Feature | 20NINE | Bitrix24 | |---|---|---| | **Custom Views** | Not enough data | 6.9 (8 reviews) | | **Followers** | Not enough data | 6.9 (8 reviews) | | **User Management** | Not enough data | 7.6 (9 reviews) | | **Calendars** | Not enough data | 7.0 (9 reviews) | | **Public Sharing** | Not enough data | 7.6 (9 reviews) | #### Project Management | Feature | 20NINE | Bitrix24 | |---|---|---| | **Task Management** | Not enough data | 7.8 (9 reviews) | | **Planning** | Not enough data | 7.7 (10 reviews) | | **Visibility** | Not enough data | 7.7 (10 reviews) | | **Integration** | Not enough data | 6.9 (9 reviews) | #### Remote Collaboration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Alignment** | Not enough data | 7.2 (9 reviews) | | **Accountability** | Not enough data | 7.8 (9 reviews) | | **Connectivity** | Not enough data | 7.2 (9 reviews) | | **Offline Mode** | Not enough data | 6.9 (8 reviews) | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text Generation** | Not enough data | 6.7 (9 reviews) | | **AI Text Summarization** | Not enough data | 6.8 (10 reviews) | #### Agentic AI - Project Collaboration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 8.4/10 | 174 | #### Collaboration Tools | Feature | 20NINE | Bitrix24 | |---|---|---| | **Screen Sharing** | Not enough data | 8.4 (147 reviews) ✓ Verified | | **Presentations** | Not enough data | 7.8 (17 reviews) | | **Whiteboarding** | Not enough data | Feature Not Available | | **Live Chat** | Not enough data | 8.8 (67 reviews) ✓ Verified | | **Hand Raising** | Not enough data | 8.4 (63 reviews) ✓ Verified | #### Meeting Coordination | Feature | 20NINE | Bitrix24 | |---|---|---| | **Scheduling** | Not enough data | 8.5 (149 reviews) ✓ Verified | | **Recording** | Not enough data | 8.5 (143 reviews) ✓ Verified | | **Participant Permissions** | Not enough data | 8.4 (146 reviews) ✓ Verified | | **One-Click Join** | Not enough data | 8.4 (63 reviews) ✓ Verified | #### Software Type | Feature | 20NINE | Bitrix24 | |---|---|---| | **Mobile** | Not enough data | 8.2 (140 reviews) ✓ Verified | | **Browser Application** | Not enough data | 8.5 (65 reviews) ✓ Verified | | **Desktop Application** | Not enough data | 8.6 (63 reviews) ✓ Verified | #### Agentic AI - Video Conferencing | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Calendar | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | 7.7/10 | 10 | #### Calendar View | Feature | 20NINE | Bitrix24 | |---|---|---| | **Multi-Calendar View** | Not enough data | 8.1 (6 reviews) | | **Customizable Viewing** | Not enough data | 7.8 (6 reviews) | #### Shared Calendar | Feature | 20NINE | Bitrix24 | |---|---|---| | **Calendar Collaboration** | Not enough data | 8.1 (6 reviews) | | **Multiple Calendar Management** | Not enough data | 7.8 (6 reviews) | #### Accessibility | Feature | 20NINE | Bitrix24 | |---|---|---| | **Screen Reader Compatibility** | Not enough data | 7.5 (6 reviews) | | **Keyboard Shortcuts** | Not enough data | 8.1 (6 reviews) | #### Integration | Feature | 20NINE | Bitrix24 | |---|---|---| | **Sync Multiple Calendars** | Not enough data | 7.8 (6 reviews) | | **Import Events** | Not enough data | 8.1 (6 reviews) | | **Software Integrations** | Not enough data | 8.1 (6 reviews) | #### Notifications | Feature | 20NINE | Bitrix24 | |---|---|---| | **Customized Calendar Notifications** | Not enough data | 8.0 (5 reviews) | | **Location-Based Alerts** | Not enough data | 7.7 (5 reviews) | #### Generative AI | Feature | 20NINE | Bitrix24 | |---|---|---| | **AI Text-to-Image** | Not enough data | 7.0 (5 reviews) | | **AI Text-to-Speech** | Not enough data | 6.3 (5 reviews) | | **AI Image-to-Text** | Not enough data | 6.7 (5 reviews) | #### Agentic AI - Calendar | Feature | 20NINE | Bitrix24 | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | ### Employee Intranet | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Agentic AI - Employee Intranet | Feature | 20NINE | Bitrix24 | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | ### Website Builder | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Customizations | Feature | 20NINE | Bitrix24 | |---|---|---| | **Templates** | Not enough data | Not enough data | | **Drag and Drop** | Not enough data | Not enough data | | **HTML Input** | Not enough data | Not enough data | | **Domain Name** | Not enough data | Not enough data | #### Growth | Feature | 20NINE | Bitrix24 | |---|---|---| | **SEO** | Not enough data | Not enough data | | **Site Analytics** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | | **E-Commerce** | Not enough data | Not enough data | | **Hosting** | Not enough data | Not enough data | #### Content | Feature | 20NINE | Bitrix24 | |---|---|---| | **Email Integrations** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | | **WordPress Tool** | Not enough data | Not enough data | #### Support | Feature | 20NINE | Bitrix24 | |---|---|---| | **Customer Support** | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **20NINE** | N/A | N/A | | **Bitrix24** | N/A | N/A | #### Knowledge Base | Feature | 20NINE | Bitrix24 | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | 20NINE | Bitrix24 | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | 20NINE | Bitrix24 | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | 20NINE | Bitrix24 | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Bitrix24 (13):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Kanban Project Management Software](https://www.g2.com/categories/kanban-project-management), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Project Management Software](https://www.g2.com/categories/project-management), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Document Management Software](https://www.g2.com/categories/document-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Website Builder Software](https://www.g2.com/categories/website-builder), [Help Desk Software](https://www.g2.com/categories/help-desk), [Calendar Software](https://www.g2.com/categories/calendar-software) --- ## Reviewer Demographics ### By Company Size | Segment | 20NINE | Bitrix24 | |---|---|---| | **Small-Business** | 66.7% | 54.1% | | **Mid-Market** | 22.2% | 32.3% | | **Enterprise** | 11.1% | 13.5% | ### By Industry #### 20NINE - **Information Technology and Services:** 22.2% - **Management Consulting:** 11.1% - **Wine and Spirits:** 5.6% - **Real Estate:** 5.6% - **Online Media:** 5.6% - **Mechanical or Industrial Engineering:** 5.6% - **Marketing and Advertising:** 5.6% - **Machinery:** 5.6% - **Hospital & Health Care:** 5.6% - **Consumer Services:** 5.6% - **Other:** 22.2% #### Bitrix24 - **Information Technology and Services:** 14.2% - **Marketing and Advertising:** 10.4% - **Higher Education:** 5.8% - **Computer Software:** 5.6% - **Financial Services:** 3.7% - **Telecommunications:** 3.3% - **Retail:** 2.8% - **Real Estate:** 2.5% - **Internet:** 2.3% - **Banking:** 2.1% - **Other:** 47.4% --- ## Alternatives ### Alternatives to 20NINE - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13807 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) ### Alternatives to Bitrix24 - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12412 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48009 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15375 reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4530 reviews) - [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews) - [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39043 reviews) - [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13636 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4351 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews) --- ## Top Discussions ### 20NINE - Title: [Do you have setup fees?](https://www.g2.com/discussions/1682-fees) — 4 comments, 1 upvote *(includes official response)* > **Top comment:** "Salesbox does not require any setup projects. Salesbox does not charge any setup fees or start fees. Just register and start working. Also download the..." - Title: [How much does it cost and do I need to sign an agreement?](https://www.g2.com/discussions/1684-cost) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "The fee is charged monthly. To start using Salesbox simply accept our terms of use." ### Bitrix24 - Title: [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) — 2 comments > **Top comment:** "We utilize Bitrix24 for CRM, Unified Communications and documentation storage. It is a secure way for us to collaborate with partners and customers." - Title: [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) — 2 comments > **Top comment:** "It offers subscription plans for both online and as a self-hosted platform" - Title: [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) — 2 comments, 1 upvote > **Top comment:** "1 months free" - Title: [What is the use of bitrix24?](https://www.g2.com/discussions/what-is-the-use-of-bitrix24) — 2 comments > **Top comment:** "CRM System - one of the best in class. Nice integration with call center facilities and sales team." - Title: [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) — 1 comment, 1 upvote > **Top comment:** "Perhaps one of the top 5 when considering marketing, sales, after-sales collaboration, and projects." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/20nine-vs-bitrix24)