Compare 20NINE and Bitrix24 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
€2.90 1 User Per Month
$49.00 5 Users Per Month
20NINE
Star Rating
(19)4.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
€2.90 1 User Per Month
Browse all 10 pricing plansBitrix24
Star Rating
(601)4.1 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bitrix24 excels in providing a comprehensive suite of tools, integrating CRM, project management, and communication into one platform. Users appreciate the easy interface and the visibility offered by the dashboard, making it a strong choice for managing sales and account-based management.
- Users say that 20NINE stands out for its simplicity and affordability, with many highlighting its no learning curve and ease of use. Reviewers find it particularly beneficial for small to medium businesses looking for a straightforward CRM solution without the complexity of larger systems.
- According to verified reviews, Bitrix24 has a more extensive feature set, but some users mention that it can be overwhelming at times. The integration of essential tools is praised, yet the need to navigate through various functionalities can be a challenge for new users.
- Reviewers mention that 20NINE's user experience is enhanced by its amazing UI/UX design, which contributes to a smooth workflow. Users appreciate that they can manage clients, sales, and documents without the hassle of traditional methods, making it a practical choice for those transitioning from manual processes.
- G2 reviewers highlight that while Bitrix24 has a higher total number of reviews, indicating a broader user base, 20NINE's recent feedback reflects a strong satisfaction rate, particularly in areas like quality of support and ease of setup, where it consistently receives high marks.
- Users report that Bitrix24's implementation process is generally quick, with many praising the intuitive onboarding wizard. However, some users feel that 20NINE's straightforward approach to setup makes it even more accessible for those who may not be tech-savvy.
Pricing
Entry-Level Pricing
20NINE
The super app
€2.90
1 User Per Month
- Calendar with reminders & meetings
- Lead management
- Categorise your companies
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
20NINE
Free Trial is available
Bitrix24
Free Trial is available
Ratings
Meets Requirements
9.6
15
8.2
497
Ease of Use
9.4
15
7.9
504
Ease of Setup
8.8
7
7.8
215
Ease of Admin
9.5
7
7.7
192
Quality of Support
9.3
14
7.7
456
Has the product been a good partner in doing business?
9.8
7
7.8
182
Product Direction (% positive)
10.0
14
8.2
486
Features by Category
Sales Force Automation
9.2
13
|
Verified
8.4
76
9.3
9
8.2
68
9.6
13
|
Verified
8.6
79
9.5
13
|
Verified
8.8
85
9.3
12
|
Verified
7.9
70
9.2
13
|
Verified
8.4
74
9.2
13
|
Verified
8.1
69
9.4
9
|
Verified
7.9
71
9.5
10
8.2
73
Marketing Automation
9.2
10
|
Verified
8.0
74
Feature Not Available
8.1
71
9.4
12
|
Verified
8.6
80
Feature Not Available
7.8
70
Customer Support
Not enough data
8.0
76
Not enough data
7.9
77
Not enough data
8.2
77
Not enough data
8.2
73
Not enough data
8.0
76
Reporting & Analytics
9.5
13
|
Verified
8.3
75
9.6
12
|
Verified
8.2
75
9.3
12
|
Verified
7.7
69
Mobile & Social
9.0
12
|
Verified
8.1
75
Not enough data
8.1
71
9.6
13
|
Verified
8.3
71
Platform
9.3
5
|
Verified
7.9
64
9.3
7
|
Verified
7.8
65
9.3
7
|
Verified
7.9
63
Not enough data
7.7
61
Not enough data
7.1
58
8.8
7
|
Verified
7.8
61
9.0
7
|
Verified
8.1
61
Not enough data
7.7
57
Integration
9.0
5
|
Verified
7.8
60
9.4
6
|
Verified
7.9
60
9.0
5
|
Verified
7.6
58
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
9.0
13
Not enough data
9.4
13
Not enough data
8.3
14
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.1
6
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.1
7
File Management
Not enough data
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Administration
Not enough data
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Platform
Not enough data
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.8
43
Not enough data
8.7
42
Not enough data
8.8
46
Not enough data
8.9
46
Not enough data
8.5
41
Not enough data
8.2
41
Not enough data
8.3
43
Not enough data
8.5
42
Projects
Not enough data
8.1
43
Not enough data
8.5
42
Not enough data
8.2
40
Not enough data
8.9
43
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
41
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
36
Resource Management
Not enough data
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Project Monitoring
Not enough data
7.7
40
Not enough data
7.8
39
Not enough data
8.1
40
Generative AI
Not enough data
6.6
24
Not enough data
7.2
23
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Planning
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Communication
Not enough data
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Content & Documents
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Controls
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Project Management
Not enough data
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Remote Collaboration
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
6.9
8
Not enough data
6.9
8
Generative AI
Not enough data
6.3
8
Not enough data
6.8
10
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Meeting Coordination
Not enough data
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Software Type
Not enough data
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.1
6
Not enough data
7.8
6
Shared Calendar
Not enough data
8.1
6
Not enough data
7.8
6
Accessibility
Not enough data
7.5
6
Not enough data
8.1
6
Integration
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Notifications
Not enough data
8.0
5
Not enough data
7.7
5
Generative AI
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
20NINE and Bitrix24 are categorized as CRM
Unique Categories
20NINE has no unique categories
Reviews
Reviewers' Company Size
20NINE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Management Consulting
11.1%
Wine and Spirits
5.6%
Real Estate
5.6%
Online Media
5.6%
Other
50.0%
Information Technology and Services
14.0%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.7%
Financial Services
3.6%
Other
60.7%
Alternatives
Discussions
Do you have setup fees?
4 Comments
MR
YesRead more
How much does it cost and do I need to sign an agreement?
1 Comment
KP
The price of a CRM can vary wildly, and many CRM platforms charge for each user. An enterprise CRM like Microsoft Dynamics can cost up to $130 per user per...Read more
20NINE has no more discussions with answers
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
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