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At a Glance
Market Segments
Small-Business (53.6% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
Free
No pricing available
1CRM
Star Rating
(30)4.4 out of 5
Market Segments
Small-Business (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 1CRM excels in Ease of Setup with a score of 9.4, making it a preferred choice for businesses looking for a quick implementation, while SuiteCRM's score of 8.1 indicates a more complex setup process.
- Reviewers mention that 1CRM's Contact & Account Management feature is highly rated at 8.7, but SuiteCRM outshines with a score of 9.0, highlighting its superior capabilities in managing customer relationships.
- G2 users note that 1CRM offers robust Email Marketing tools with a score of 9.0, particularly in Automated Email Responses, while SuiteCRM's score of 8.3 suggests it may lack some advanced features in this area.
- Users on G2 highlight that 1CRM's Reporting & Analytics capabilities are impressive, scoring 9.2, which includes features like Forecasting and Dashboards, whereas SuiteCRM's lower score of 8.4 indicates less comprehensive reporting options.
- Reviewers mention that 1CRM's Customer Support features, particularly the Knowledge Base scoring 9.6, provide excellent resources for users, while SuiteCRM's score of 7.8 suggests a need for improvement in support documentation.
- Users report that 1CRM's Performance and Reliability is rated at 9.4, indicating a stable platform, while SuiteCRM's score of 8.6 shows it may not perform as consistently under heavy usage.
Pricing
Entry-Level Pricing
1CRM
1CRM Startup Edition
Free
1CRM Startup Edition is a free, fully functional, 3 user CRM software. Containing all the standard features of 1CRM, it is an ideal option for any business just starting out, or a more established business looking for a risk-free introduction to 1CRM. Startup Edition is also available on the Cloud for $12/month.
- Sales Automation & Forecasting
- Marketing Automation
- Order Management
SuiteCRM
No pricing availableFree Trial
1CRM
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.8
26
8.6
78
Ease of Use
8.8
27
7.9
78
Ease of Setup
9.1
11
8.2
37
Ease of Admin
9.2
8
8.2
35
Quality of Support
8.7
26
8.0
73
Has the product been a good partner in doing business?
8.5
8
8.8
34
Product Direction (% positive)
9.1
27
8.4
75
Features by Category
Sales Force Automation
9.1
16
9.0
67
|
Verified
9.2
14
Feature Not Available
9.2
14
8.5
62
|
Verified
9.2
15
8.4
66
|
Verified
8.9
14
8.2
56
|
Verified
9.1
13
8.2
59
|
Verified
9.3
14
8.2
58
|
Verified
9.4
14
8.3
59
|
Verified
9.0
14
8.2
59
|
Verified
Marketing Automation
9.0
14
8.3
54
|
Verified
9.0
15
8.0
56
|
Verified
9.0
15
8.8
60
|
Verified
9.0
13
Feature Not Available
Customer Support
9.3
14
8.1
56
|
Verified
9.4
15
8.0
54
|
Verified
9.6
14
7.8
57
|
Verified
8.9
14
7.6
53
|
Verified
9.2
15
8.0
55
|
Verified
Reporting & Analytics
9.4
15
8.4
64
|
Verified
9.6
14
8.3
66
|
Verified
9.4
12
7.9
59
|
Verified
Mobile & Social
9.4
13
Feature Not Available
9.0
14
8.1
48
9.2
13
8.2
51
|
Verified
Platform
8.7
14
8.6
38
|
Verified
8.9
14
8.5
38
|
Verified
9.2
15
8.8
38
|
Verified
9.0
12
8.4
34
|
Verified
8.9
12
8.4
34
|
Verified
8.9
15
8.6
35
|
Verified
9.4
13
8.6
37
|
Verified
9.2
15
7.8
35
|
Verified
Integration
9.3
14
8.4
35
|
Verified
9.2
14
7.7
30
|
Verified
9.0
13
7.7
30
|
Verified
Generative AI
Feature Not Available
7.0
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
1CRM and SuiteCRM are categorized as CRM
Unique Categories
1CRM is categorized as Marketing Automation
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
1CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
17.9%
Marketing and Advertising
17.9%
Publishing
7.1%
Information Technology and Services
7.1%
Computer Software
7.1%
Other
42.9%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What is the scope of future development ?
1 Comment
MW
Yes - the Configure Group Tabs function within Administration lets you remove anything you don’t need from the system menu - and also reorganize the menu any...Read more
1CRM has no more discussions with answers
SuiteCRM has no discussions with answers
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