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At a Glance
Market Segments
Small-Business (53.6% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
Free
$395.00
1CRM
Star Rating
(30)4.4 out of 5
Market Segments
Small-Business (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansEspoCRM
Star Rating
(22)4.6 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
$395.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 1CRM excels in Sales Force Automation, particularly in Quote & Order Management, where it received a score of 9.3, while EspoCRM lagged behind at 8.1. Reviewers mention that the intuitive interface makes it easier to manage quotes and orders effectively.
- Reviewers mention that EspoCRM shines in Lead Management, scoring 9.3 compared to 1CRM's 8.8. Users on G2 appreciate its robust Lead Scoring and Grading features, which help prioritize leads effectively.
- Users say that 1CRM offers superior Customer Support, with a score of 9.3 in Case Management, while EspoCRM only scored 8.1. Reviewers highlight the responsiveness and helpfulness of the support team as a key advantage.
- G2 users report that EspoCRM provides better Customization options, scoring 9.3 compared to 1CRM's 8.6. Users mention that the ability to tailor the platform to specific business needs is a significant benefit.
- Reviewers mention that 1CRM has a more reliable Performance and Reliability rating of 9.4, while EspoCRM scored only 7.8. Users report fewer downtime issues and faster load times with 1CRM, enhancing their overall experience.
- Users on G2 say that 1CRM's Integration capabilities are stronger, particularly in Data Import & Export Tools, where it scored 9.2 compared to EspoCRM's 7.5. Reviewers appreciate the seamless integration with other tools, making data management easier.
Pricing
Entry-Level Pricing
1CRM
1CRM Startup Edition
Free
1CRM Startup Edition is a free, fully functional, 3 user CRM software. Containing all the standard features of 1CRM, it is an ideal option for any business just starting out, or a more established business looking for a risk-free introduction to 1CRM. Startup Edition is also available on the Cloud for $12/month.
- Sales Automation & Forecasting
- Marketing Automation
- Order Management
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
Free Trial
1CRM
Free Trial is available
EspoCRM
No trial information availableRatings
Meets Requirements
8.8
26
9.2
16
Ease of Use
8.8
27
8.9
16
Ease of Setup
9.1
11
9.0
10
Ease of Admin
9.2
8
8.7
9
Quality of Support
8.7
26
8.5
16
Has the product been a good partner in doing business?
8.5
8
9.0
10
Product Direction (% positive)
9.1
27
9.3
16
Features by Category
Sales Force Automation
9.1
16
8.9
12
9.2
14
Feature Not Available
9.2
14
8.5
12
9.2
15
9.0
12
8.9
14
Feature Not Available
9.1
13
Feature Not Available
9.3
14
Feature Not Available
9.4
14
8.1
9
9.0
14
Feature Not Available
Marketing Automation
9.0
14
7.4
9
9.0
15
7.8
10
9.0
15
9.4
11
9.0
13
8.9
9
Customer Support
9.3
14
8.3
10
9.4
15
Feature Not Available
9.6
14
Feature Not Available
8.9
14
7.5
6
9.2
15
Feature Not Available
Reporting & Analytics
9.4
15
9.4
8
9.6
14
9.1
11
9.4
12
8.5
8
Mobile & Social
9.4
13
8.3
9
9.0
14
Feature Not Available
9.2
13
8.8
8
Platform
8.7
14
9.4
9
8.9
14
9.8
9
9.2
15
9.1
9
9.0
12
8.9
9
8.9
12
Feature Not Available
8.9
15
8.7
9
9.4
13
8.3
8
9.2
15
Feature Not Available
Integration
9.3
14
7.9
8
9.2
14
8.3
7
9.0
13
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
1CRM and EspoCRM are categorized as CRM
Unique Categories
1CRM is categorized as Marketing Automation
EspoCRM is categorized as Email Marketing
Reviews
Reviewers' Company Size
1CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
17.9%
Marketing and Advertising
17.9%
Publishing
7.1%
Information Technology and Services
7.1%
Computer Software
7.1%
Other
42.9%
Information Technology and Services
20.0%
Marketing and Advertising
15.0%
Computer Software
15.0%
Computer & Network Security
10.0%
Telecommunications
5.0%
Other
35.0%
Alternatives
Discussions
What is the scope of future development ?
1 Comment
MW
Yes - the Configure Group Tabs function within Administration lets you remove anything you don’t need from the system menu - and also reorganize the menu any...Read more
1CRM has no more discussions with answers
How do I set up EspoCRM?
1 Comment
EC
BUy an hosting, upload files, create database and install it!
Read more
EspoCRM has no more discussions with answers
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