Compare 1CRM and Dynamics 365 Sales 
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (39.3% of reviews)
Entry-Level Pricing
Free
$210/month per user
1CRM
Star Rating
(33)4.3 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansDynamics 365 Sales
Star Rating
(1,611)3.8 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans1CRM vs Dynamics 365 Sales
When assessing the two solutions, reviewers found 1CRM easier to use, set up, and administer. Reviewers also preferred doing business with 1CRM overall.
- Reviewers felt that 1CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that 1CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of 1CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
1CRM
1CRM Startup Edition
Free
1CRM Startup Edition is a free, fully functional, 3 user CRM software. Containing all the standard features of 1CRM, it is an ideal option for any business just starting out, or a more established business looking for a risk-free introduction to 1CRM. Startup Edition is also available on the Cloud for $12/month.
- Sales Automation & Forecasting
- Marketing Automation
- Order Management
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
1CRM
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.7
29
8.1
1,285
Ease of Use
8.7
30
7.4
1,291
Ease of Setup
8.5
14
7.2
411
Ease of Admin
9.2
8
7.6
383
Quality of Support
8.6
29
7.5
1,126
Has the product been a good partner in doing business?
8.5
8
7.8
378
Product Direction (% positive)
9.2
29
6.3
1,266
Features by Category
Sales Force Automation
8.8
18
8.1
964
|
Verified
9.0
15
7.9
679
|
Verified
9.1
15
7.9
903
|
Verified
9.2
16
7.8
970
|
Verified
8.8
15
7.6
735
|
Verified
9.1
15
7.9
866
|
Verified
9.2
15
7.6
729
|
Verified
9.2
15
7.8
719
|
Verified
9.0
15
8.0
768
|
Verified
Marketing Automation
8.9
15
7.6
754
|
Verified
9.0
16
7.5
732
|
Verified
9.0
17
7.8
820
|
Verified
8.9
14
7.6
642
|
Verified
Customer Support
9.3
16
8.0
708
|
Verified
9.4
16
7.8
672
|
Verified
9.6
15
7.9
694
|
Verified
8.9
15
7.7
603
|
Verified
9.2
16
7.9
630
|
Verified
Reporting & Analytics
9.4
16
7.9
896
|
Verified
9.6
15
7.9
945
|
Verified
9.4
13
7.7
783
|
Verified
Mobile & Social
9.3
14
7.5
556
|
Verified
8.9
15
7.6
550
|
Verified
9.2
14
7.4
620
|
Verified
Platform
8.7
14
8.1
293
|
Verified
8.9
14
8.1
307
|
Verified
9.2
15
8.2
301
|
Verified
9.0
12
7.9
227
|
Verified
8.9
12
7.9
249
|
Verified
8.9
15
7.8
275
|
Verified
9.4
13
7.7
291
|
Verified
9.2
15
7.8
254
|
Verified
Integration
9.3
14
7.9
297
|
Verified
9.2
14
7.8
232
|
Verified
9.0
13
7.6
238
|
Verified
Generative AI
Feature Not Available
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Email Marketing
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Campaign Management
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
7.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
1CRM and Dynamics 365 Sales are categorized as CRM
Unique Categories
1CRM is categorized as Marketing Automation
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
1CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
19.4%
Marketing and Advertising
16.1%
Information Technology and Services
9.7%
Publishing
6.5%
Computer Software
6.5%
Other
41.9%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.3%
Alternatives
Discussions
What is the scope of future development ?
1 Comment
MW
Yes - the Configure Group Tabs function within Administration lets you remove anything you don’t need from the system menu - and also reorganize the menu any...Read more
1CRM has no more discussions with answers
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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