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Compare 123FormBuilder and Jotform 
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At a Glance
Market Segments
Small-Business (63.1% of reviews)
Small-Business (73.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
123FormBuilder
Star Rating
(172)4.5 out of 5
Market Segments
Small-Business (63.1% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 5 pricing plansJotform
Star Rating
(4,424)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 123FormBuilder excels in its Survey Builder with a perfect score of 10.0, allowing for extensive customization and a variety of question types, while Jotform, although strong, scores 9.3 in this area, indicating a slight edge for 123FormBuilder in terms of user satisfaction.
- Reviewers mention that Jotform's Survey Distribution feature is highly rated at 9.1, making it easier for users to share their surveys across multiple platforms, whereas 123FormBuilder, while still effective at 9.7, is noted for its user-friendly interface that simplifies the distribution process.
- G2 users highlight that Jotform offers superior Customization options, particularly with its Conditional Logic feature scoring 8.8 compared to 123FormBuilder's 8.6, allowing for more tailored user experiences in form creation.
- Users on G2 report that 123FormBuilder's Mobile Forms functionality is robust, scoring 8.7, which is comparable to Jotform's 8.9, but reviewers note that 123FormBuilder's mobile interface is particularly intuitive, enhancing user engagement.
- Reviewers mention that Jotform shines in Payment Processing, with a score of 8.1, which is crucial for users needing seamless transaction capabilities, while 123FormBuilder's score of 8.0 indicates it may not be as comprehensive in this area.
- Users say that 123FormBuilder's Quality of Support is rated at 8.7, which is slightly lower than Jotform's 8.8, but many users appreciate the responsiveness and helpfulness of 123FormBuilder's support team, making it a reliable choice for assistance.
Pricing
Entry-Level Pricing
123FormBuilder
Platinum Plan
$49.00
Per Month
For individuals or growing teams that need advanced features. Collect payments and build smart forms.
- 100 Forms
- 20,000 Submissions
- 10GB Storage
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
123FormBuilder
No trial information availableJotform
Free Trial is available
Ratings
Meets Requirements
8.9
117
9.1
3,571
Ease of Use
9.0
117
9.2
3,644
Ease of Setup
9.1
74
9.1
2,769
Ease of Admin
9.0
74
9.1
2,401
Quality of Support
8.6
102
8.8
2,824
Has the product been a good partner in doing business?
8.8
67
9.2
2,295
Product Direction (% positive)
7.3
90
9.3
3,559
Features by Category
Registration
Not enough data
9.0
745
Not enough data
9.1
760
Not enough data
8.0
646
Not enough data
7.9
619
Not enough data
8.2
623
Generative AI
Not enough data
7.4
400
Marketing and Communications
Not enough data
7.8
587
Not enough data
8.5
672
Not enough data
8.3
662
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
571
Agentic AI - Event Registration & Ticketing
Not enough data
7.0
77
Not enough data
7.3
78
Not enough data
7.2
78
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.4
53
Not enough data
8.6
54
Not enough data
7.8
52
Agentic AI - Lead Capture
Not enough data
7.6
46
Not enough data
7.4
45
Data Capture
Not enough data
8.2
52
Not enough data
8.5
52
Not enough data
7.7
50
Not enough data
8.3
51
Analytics
Not enough data
8.6
52
Not enough data
8.3
52
Customization
Not enough data
9.0
55
Not enough data
8.9
53
Not enough data
8.8
52
Not enough data
8.7
52
Survey Management
10.0
7
9.3
1153
10.0
7
9.3
1176
8.3
7
8.8
1121
9.3
7
9.0
1078
Survey Customization
8.0
5
8.6
1001
6.7
7
8.6
1048
8.6
6
8.3
941
8.3
5
8.0
847
Survey Insights
9.3
5
8.6
1081
Not enough data
7.9
834
9.2
6
8.8
1080
8.1
6
8.5
1009
Agentic AI - Survey
Not enough data
7.5
123
Not enough data
7.5
120
Not enough data
7.7
122
Notifications
Not enough data
8.5
40
Not enough data
8.2
39
Not enough data
8.4
39
Settings
Not enough data
8.0
40
Not enough data
8.4
40
Not enough data
8.1
40
Personalization
Not enough data
8.9
39
Not enough data
8.7
34
Integrations
Not enough data
7.5
36
Not enough data
8.5
37
Not enough data
7.9
36
Not enough data
6.9
35
Not enough data
7.2
35
Generative AI
Not enough data
7.5
32
Not enough data
7.0
33
Not enough data
6.8
32
Not enough data
7.0
32
Not enough data
6.7
32
Agentic AI - Online Appointment Scheduling
Not enough data
7.1
32
Not enough data
7.2
32
Not enough data
7.5
32
Customization
8.9
23
8.9
2072
8.6
22
8.8
1989
8.9
19
9.0
1996
8.7
23
8.7
2119
Additional Functionality
9.0
19
8.8
1918
6.7
12
7.7
1668
8.9
19
8.9
1999
8.2
11
8.0
1668
8.5
19
8.9
1978
Performance reviews
Not enough data
9.2
225
Not enough data
8.8
205
Feedback
Not enough data
9.0
211
Not enough data
8.7
197
Data
Not enough data
8.9
208
Not enough data
8.6
197
Generative AI
Not enough data
7.4
97
Not enough data
6.9
95
Before the Job
Not enough data
7.1
150
Not enough data
7.3
142
Not enough data
7.5
149
Not enough data
7.3
149
On the Job
Not enough data
7.3
146
Not enough data
7.9
159
Not enough data
7.4
145
Not enough data
7.9
154
Not enough data
7.5
143
After the Job
Not enough data
8.4
166
Not enough data
8.1
164
Not enough data
7.0
143
Not enough data
7.4
142
Agentic AI - Field Service Management
Not enough data
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Sourcing
Not enough data
7.4
212
Not enough data
7.4
202
Not enough data
7.3
35
Not enough data
6.9
36
Not enough data
7.0
33
Candidate Management - Applicant Tracking System
Not enough data
8.1
224
Not enough data
8.1
35
Not enough data
8.1
32
Not enough data
7.4
31
Not enough data
7.3
31
Not enough data
7.3
30
Not enough data
8.3
33
Platform
Not enough data
8.9
861
Not enough data
8.1
775
Not enough data
8.0
739
Not enough data
8.6
802
Not enough data
9.1
841
Not enough data
8.8
799
Not enough data
8.7
827
Not enough data
8.7
817
AI - Applicant Tracking Systems (ATS)
Not enough data
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Platform Basics
Not enough data
8.4
409
Not enough data
8.6
442
Not enough data
8.3
421
Platform Content
Not enough data
8.5
407
Not enough data
8.8
444
Not enough data
8.3
396
Not enough data
7.8
381
Platform Additional Functionality
Not enough data
8.0
381
Not enough data
8.3
396
Not enough data
7.9
387
Not enough data
7.9
384
Platform
Not enough data
8.9
861
Not enough data
8.1
775
Not enough data
8.0
739
Not enough data
8.6
802
Not enough data
9.1
841
Not enough data
8.8
799
Not enough data
8.7
827
Not enough data
8.7
817
Categories
Categories
Shared Categories
123FormBuilder and Jotform are categorized as Online Form Builder, Salesforce AppExchange Apps, Survey, and Lead Capture
Unique Categories
123FormBuilder has no unique categories
Jotform is categorized as 360 Feedback Software, Applicant Tracking Systems (ATS), Employee Engagement, Event Registration & Ticketing, Field Service Management, and Online Appointment Scheduling
Reviews
Reviewers' Company Size
123FormBuilder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.7%
Computer Software
7.7%
Marketing and Advertising
6.0%
Retail
3.0%
Non-Profit Organization Management
3.0%
Other
72.6%
Non-Profit Organization Management
9.7%
Education Management
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.3%
Other
72.9%
Alternatives
Discussions
Why does this company think it's cool to scam people
1 Comment
1T
Hi Patrick,
We also wrote to you on the reviews page. We understand your frustration with the new price plans. The word "updates" created confusion here...Read more
Is it possible to "try" or see examples of file upload functionality before committing to an upgrade
1 Comment
1T
Hello Andy,
Sure thing, please contact our team at customercare@123formbuilder.com and they'll gladly set you up with a trial to test out our File Upload...Read more
Microsoft block
1 Comment
Official Response from 123FormBuilder
Hi there!
Sorry for the late reply, we missed your message.
Can you please share some more details with our team at customercare@123formbuilder.com?...Read more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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