Voice over internet protocol (VoIP) software uses an IP network to transmit phone calls, and in some cases video calls and other messaging, seamlessly without the need to connect to an extra network. It is a modern form of PBX, short for private box exchange or private branch exchange, a broad term for private telephone networks within organizations. Businesses can utilize VoIP solutions as a reliable means of voice-based communication that leverages a pre-established internet connection. It enables calls between workers on the same network and to external clients or vendors. For organizations with a complete VoIP system, the technology can be used by employees at every level for their basic communication needs. These solutions save the company and its employees money and the hassle related to standard phone hardware and membership plans. VoIP solutions provide base level call features along with other helpful features depending on the service.
VoIP is integrated collectively into company systems, and users can often access features through a plugin on their web browsers or by connecting to the network through a personal phone using their internet connection rather than a wireless network. Depending on the VoIP provider, it may work in conjunction with specially designed hardware or be hosted in the cloud and not require additional hardware. VoIP software may integrate with other platforms such as CRM software to give users easy access to important customer information during calls or web conferencing software to add increased functionality for multiuser video meetings. Conferencing tools will occasionally allow attendees to use their VoIP connections for optimal performance and call quality. Certain VoIP solutions offer features of web conferencing and team collaboration software, such as multiway video chats and instant messaging but only within the established network.
To qualify for inclusion in the VoIP category, a product must:
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White-label softphone platform where you can create, test and deploy mobile and WebRTC endpoints in less than 30 minutes. Cloud Softphone is an application platform as a service (APaaS) that allows CSPs to create new bundles for their customers and saves them millions that would have been wasted on development costs. Our platform has been helping CSPs like BroadSoft, Cisco, Portaone, and 2600Hz to create the ideal customer experience since the launch of the first iPhone in 2007. There are many reasons why CSPs throughout the world trust Cloud Softphone and the Acrobits SDK for their mobile and desktop app needs. We have successfully deployed over 140 million endpoints since our inception, for clients in the telecommunications, hospitality, healthcare, and reseller industries. Cloud Softphones’ value-added services solve bottlenecks that you are experiencing across your entire chain. Our simplified approach to building your platform brings many benefits, including: - Saving you millions on development costs. Manually developing an app is expensive and forces your company to take on a lot of risks. Our platform has been used to deploy over 140 million endpoints for CSPs globally. We help you get your app to market in days, not months. - A 100% stress-free experience. We make it easy for you to design and build the app your company needs. Our modular approach lets you choose the features and support you need, and simplifies the update and upgrading process. - Best-in-class encryption. The award-winning Acrobits encryption library was privately developed, and our ZRTP implementation was carried out by PGP creator Phil Zimmermann. Our encryption stack is repeatedly ranked as the most secure option on the market. - Mobile and desktop-readiness. Any app created on Cloud Softphone can be deployed on mobile and desktop, providing you with additional flexibility to meet the needs of your customers. - A clear fee structure that’s easy to understand. We don’t surprise you with additional fees after the fact. Every app developed on Cloud Softphone contains a one-time purchase fee, monthly user fees, and a standard monthly fee for ongoing support. You can even add new features, and we’ll only charge you for the cost of the feature. - The ability to scale your platform. Your needs today aren’t the same as tomorrow. As your business grows, you can scale your platform with new features and expanded capabilities. - A true white-label experience. You want to build your own platform, not someone else's. Cloud Softphone is white-label-ready and fully-customizable. Add your company branding and other specific elements that your customers use to identify you. - Unlimited testing of our solutions and features on your infrastructure. It’s important that you develop the right app for your infrastructure. We’re so confident in our technology that we’ll let you test as many solutions and features across as many devices as you want using your SIP infrastructure.
CoreDial is a leading white label SaaS provider that empowers more than 500 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications. With no hardware or software to buy, CoreDial’s channel partners – MSPs, VARs and IT solution providers – deliver valuable end-user solutions while generating recurring revenue with margins well above industry averages and building value in their personal brand.
Deskforce, a cloud-based Call Center software, that equips businesses with a full ecosystem of cloud-based software that consolidates the business process. Deskforce provides Chat, Voice, Email, SMS integrated within the CRM of the SME, scoring tools and big data analysis, increases the productivity of the team, accelerates the engagement process in B2C models while increasing the retention of employees within their company.
Dial Gate is a web-based VoIP softswitch and billing server for the IP and PSTN networks. Once installed on a server, it functions as a VoIP softswitch by connecting calls from one phone line to another within the same or different networks. It also offers management features including real-time monitoring, pre- & post-paid billing, automatic invoice scheduling & call-plan subscriptions.
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.
Fusion360 provides you with the stability of a traditional PBX phone system and the advanced unified communications features that only a next generation cloud-based solution can offer. From desktop to tablet, and from handset to smartphone, our device agnostic service was designed from the start to be flexible, with customized solutions serving each customer's unique needs. Bringing it all together in one solution, Fusion is your single source for the cloud, with SIP trunking, contact center, collaboration and comprehensive access, connectivity and equipment options delivered in a one-stop, end-to-end managed solution with exceptional quality and outstanding customer service.
FusionWorks combines the cost saving benefit of cloud-based telephony with the productivity advantages of unified communications. Businesses get the advantage of more powerful communications with the integration of voicemail, web collaboration, video, instant messaging and presence, fax and phone service.
Hosted Telecom Solutions, Inc. is a full service provider of Internet, voice, and data center solutions. We combine project specific professional services teams and high quality telecommunications and cloud products with a customer focused help desk to provide a unique technology experience for our customers.
Phone system support with live video chat. Its just like having a technician in your office. Instead of trying to describe a problem that you dont really understand, eliminate the teck talk! open the app, and start live video streaming to get instant feedback and support.
Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. With complementary mobile and desktop apps Unite users to stay seamlessly connected wherever they go, on virtually any communication device. Additionally, Unite is backed by Intermedia's J.D. Power-certified 24/7 support and a 99.999% uptime service level agreement.