# Best VoIP Providers for Small Business - Page 4

## How Many VoIP Providers Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Phone2 (+6.03%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,200+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for VoIP Providers
 ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=129760&focus%5B%5D=1451753&focus%5B%5D=62716&focus%5B%5D=17446&focus%5B%5D=71595&focus%5B%5D=87468)

Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, Crexendo, Telnyx CPaaS, 8x8 Work, and CloudTalk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=8x8-work&focus%5B%5D=cloudtalk&segment=small-business)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-08-01T18%3A24%3A11Z&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%2Fsmall-business%3Fpage%3D4%26selected_view%3Dgrid&secure%5Btoken%5D=c67dbeea75e3c3e4b147a5c0f2b58414852b6f7393992a4c3fdac2170b11f205&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

**Average Rating:** 4.5/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Broadvoice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.5/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.5/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Broadvoice?

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice  
562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website)  
258 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small, 27% Medium

#### What Do G2 Reviewers Say About Broadvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

##### Cons

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)**

**Rating:** 5.0/5.0 stars

_— Mathew B._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

**["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)**

**Rating:** 4.5/5.0 stars

_— Carlton W._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### [Ring4](https://www.g2.com/products/ring4/reviews)

Ring4 is a modern phone system in the cloud, enabling remote work for Startups, Freelancers, and SMBs It includes a web console and a mobile app allowing users to have their work line on their personal phone and use the contact center features from anywhere over the internet from their desktop.

**Average Rating:** 4.7/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Ring4?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Ring4?

- **Seller:** [Ring4](https://www.g2.com/sellers/ring4)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, California
- **Twitter:** @Ring4app  
494 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=376bd77bb4fc88b356f7fffc26b2e58fa284f83c0a2c7e53648a052cca66ae92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2907101%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 80% Small, 15% Medium

#### What Are Recent G2 Reviews of Ring4?

**["Stable and inexpensive video conferencing system"](https://www.g2.com/survey_responses/ring4-review-4549792)**

**Rating:** 4.5/5.0 stars

_— Justin W._

[Read full review](https://www.g2.com/survey_responses/ring4-review-4549792)

**["Solves the painful problem of business communication beautifully"](https://www.g2.com/survey_responses/ring4-review-4755595)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ring4-review-4755595)

#### What Are G2 Users Discussing About Ring4?

- [What is Ring4 used for?](https://www.g2.com/discussions/what-is-ring4-used-for)

### [VoIPstudio](https://www.g2.com/products/voipstudio/reviews)

VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that business customers demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel customer support service. VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive, without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price. VoIPstudio has been optimised to be multisite, multi-country and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable, and is suitable for single users, all the way up to companies with hundreds of extensions. Learn about our review policy: https://voipstudio.com/review-transparency-policy/

**Average Rating:** 4.5/5.0

**Total Reviews:** 134

#### How Do G2 Users Rate VoIPstudio?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VoIPstudio?

- **Seller:** [VoIPstudio](https://www.g2.com/sellers/voipstudio)
- **Year Founded:** 2009
- **HQ Location:** London, London
- **Twitter:** @VoIPstudio  
155 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8683e8df52c2592bfd59f42f23be4815eb11c1a07f531fc4c34f8a54b3c99699&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoipstudio-com&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About VoIPstudio?

_AI-generated summary from verified user reviews_

##### Pros

- Users find VoIPstudio to be **affordable** , praising the low setup costs and monthly fees for great service.
- Users praise the **excellent customer service** of VoIPstudio, highlighting its responsiveness and helpful support team.
- Users appreciate the **ease of use** of VoIPstudio, finding it simple and affordable for their needs.
- Users commend the **easy transition and reliable support** of VoIPstudio, enhancing their global calling experience.
- Users appreciate the **effective chat support** of VoIPstudio, making transitions and troubleshooting seamless and efficient.

##### Cons

- Users often experience **call connection issues** with VoIPstudio, primarily after prolonged app usage without a restart.
- Users desire a **more user-friendly mobile app** , preferring direct country code dialing over list selection.
- Users report that the **customer service is unhelpful and hostile** , hindering their experience with VoIPstudio.
- Users find the support staff **unfriendly towards businesses** , making it challenging to resolve even basic inquiries.

#### What Are Recent G2 Reviews of VoIPstudio?

**["Excellent Tech Support and Easy to Use App (iPhone)"](https://www.g2.com/survey_responses/voipstudio-review-11652426)**

**Rating:** 4.0/5.0 stars

_— Marcus S._

[Read full review](https://www.g2.com/survey_responses/voipstudio-review-11652426)

**["Cheap and low hassle VoIP service"](https://www.g2.com/survey_responses/voipstudio-review-11535419)**

**Rating:** 4.5/5.0 stars

_— Christopher T._

[Read full review](https://www.g2.com/survey_responses/voipstudio-review-11535419)

#### What Are G2 Users Discussing About VoIPstudio?

- [Is VoIPstudio a good business VoIP phone service?](https://www.g2.com/discussions/is-voipstudio-a-good-business-voip-phone-service) - 1 comment, 2 upvotes

### [CallTower](https://www.g2.com/products/calltower/reviews)

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

**Average Rating:** 4.3/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate CallTower?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CallTower?

- **Seller:** [CallTower](https://www.g2.com/sellers/calltower)
- **Company Website:** calltower.com
- **Year Founded:** 2002
- **HQ Location:** South Jordan, Utah, United States
- **Twitter:** @calltower  
8,987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9f46b38c421cdb86d6e6d8650fc5c02c6040fd029b80b151e8bf6812e5ab48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltower%2F&secure%5Burl_type%5D=linkedin_company_website)  
249 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 61% Medium, 24% Small

#### What Do G2 Reviewers Say About CallTower?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience.
- Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings.
- Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations.
- Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams.
- Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people.

##### Cons

- Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues.
- Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices.
- Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved.
- Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks.
- Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services.

#### What Are Recent G2 Reviews of CallTower?

**["One-Stop Shop for Seamless Telecom Integration"](https://www.g2.com/survey_responses/calltower-review-12686530)**

**Rating:** 4.5/5.0 stars

_— Antonio F._

[Read full review](https://www.g2.com/survey_responses/calltower-review-12686530)

**["Seamless Transition, Robust Support"](https://www.g2.com/survey_responses/calltower-review-6696569)**

**Rating:** 4.0/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/calltower-review-6696569)

#### What Are G2 Users Discussing About CallTower?

- [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment

### [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews)

MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems.

**Average Rating:** 4.2/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate MiVoice Connect?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.2/10 (Category avg: 9.1/10)
- **VOiP Number:** 10.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind MiVoice Connect?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Medium, 48% Small

#### What Do G2 Reviewers Say About MiVoice Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of MiVoice Connect in efficiently managing nuisance calls to enhance communication efficiency.

##### Cons

- Users find the **lack of intuitiveness** in MiVoice Connect challenging, as some features are hard to learn even with guidance.

#### What Are Recent G2 Reviews of MiVoice Connect?

**["Useful integration for desktop control of VOIP phone line."](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)**

**Rating:** 4.0/5.0 stars

_— Verified User in Museums and Institutions_

[Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)

**["good experiance"](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)**

**Rating:** 5.0/5.0 stars

_— Milan K._

[Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)

#### What Are G2 Users Discussing About MiVoice Connect?

- [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for)
- [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect)
- [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect)

### [Phone.com](https://www.g2.com/products/phone-com/reviews)

Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.

**Average Rating:** 3.5/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Phone.com?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Phone.com?

- **Seller:** [Phone.com](https://www.g2.com/sellers/phone-com)
- **Year Founded:** 2008
- **HQ Location:** New York, US
- **Twitter:** @phonedotcom  
4,712 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95fb803775d1cae289206301de49ee8e5991d3850a350356817976437cc272f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15839%2F&secure%5Burl_type%5D=linkedin_company_website)  
582 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 17% Medium

#### What Do G2 Reviewers Say About Phone.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless setup and excellent customer support** from Phone.com, enhancing their business communication experience.
- Users commend the **exceptional customer service** provided by Phone.com, especially from helpful representatives like Juan.
- Users commend the **excellent customer support** of Phone.com, highlighting prompt and knowledgeable assistance during setup.
- Users find **exceptional customer support** at Phone.com, making transitions smooth and hassle-free for non-tech savvy individuals.
- Users value the **user-friendly interface** of Phone.com, highlighting its ease of use and flexibility for business needs.

##### Cons

- Users experience **call connectivity issues** that hinder business communication and functionality, making the app frustrating to use.
- Users struggle with **call drops** , as the app monopolizes phone functions and fails to support essential features.
- Users find that **Internet dependency** limits Phone.com’s usability, making it challenging for effective business communications.
- Users face **meeting issues** with Phone.com, as app requirements and functionality hinder effective business communication.
- Users find that **meeting management requires app downloads** , making it impractical and disruptive for business communications.

#### What Are Recent G2 Reviews of Phone.com?

**["Exceptional Customer Service—Patient, Expert Guidance from Pablo"](https://www.g2.com/survey_responses/phone-com-review-13100477)**

**Rating:** 5.0/5.0 stars

_— Bianca K._

[Read full review](https://www.g2.com/survey_responses/phone-com-review-13100477)

**["Very easy to get set up. Customer rep was friendly and very helpful and patient."](https://www.g2.com/survey_responses/phone-com-review-11372456)**

**Rating:** 5.0/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/phone-com-review-11372456)

#### What Are G2 Users Discussing About Phone.com?

- [Does phone com have call waiting?](https://www.g2.com/discussions/does-phone-com-have-call-waiting)
- [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) - 1 comment
- [Does phone com have an app?](https://www.g2.com/discussions/does-phone-com-have-an-app)
- [How do you use phone com?](https://www.g2.com/discussions/how-do-you-use-phone-com)

### [Loop Communications](https://www.g2.com/products/loop-communications/reviews)

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

**Average Rating:** 4.8/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Loop Communications?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Loop Communications?

- **Seller:** [Loop Communications](https://www.g2.com/sellers/loop-communications)
- **Year Founded:** 2009
- **HQ Location:** Charlotte, NC
- **Twitter:** @LoopPhone  
208 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c608c849c4b310914c55a6f8bc3f121db84669462827bc6ff827021c7fe05b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5324946%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Insurance, Medical Practice
- **Company Size:** 68% Small, 31% Medium

#### What Are Recent G2 Reviews of Loop Communications?

**["Quick response times"](https://www.g2.com/survey_responses/loop-communications-review-1638403)**

**Rating:** 5.0/5.0 stars

_— Amanda S._

[Read full review](https://www.g2.com/survey_responses/loop-communications-review-1638403)

**["We love LOOP!"](https://www.g2.com/survey_responses/loop-communications-review-4128766)**

**Rating:** 5.0/5.0 stars

_— Joelle F._

[Read full review](https://www.g2.com/survey_responses/loop-communications-review-4128766)

#### What Are G2 Users Discussing About Loop Communications?

- [What is your experience with Loop Communications for VoIP solutions, and what challenges have you faced?](https://www.g2.com/discussions/what-is-your-experience-with-loop-communications-for-voip-solutions-and-what-challenges-have-you-faced)
- [What is Loop Communications used for?](https://www.g2.com/discussions/what-is-loop-communications-used-for)

### [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews)

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

**Average Rating:** 4.4/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.6/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

- **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect)
- **Company Website:** www.fusionconnect.com
- **Year Founded:** 2003
- **HQ Location:** Atlanta, Georgia, United States
- **Twitter:** @FusionConnectSM  
1,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52bde9c888a0ee5543d8439dc42b2fb85a060e6ad82d4d19bf56cd5ba27287a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F63248%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,615 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Restaurants
- **Company Size:** 37% Small, 33% Medium

#### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations.
- Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations.
- Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support.
- Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team.
- Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support.

##### Cons

- Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing.
- Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams.
- Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency.
- Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration.
- Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience.

#### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

**["Easy Transition with Significant Cost Savings"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)**

**Rating:** 5.0/5.0 stars

_— Kevin R._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)

**["Fusion Connect always Delivers"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)**

**Rating:** 4.5/5.0 stars

_— Nicholas K._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)

### [HighLevel](https://www.g2.com/products/highlevel/reviews)

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

**Average Rating:** 4.6/5.0

**Total Reviews:** 634

#### How Do G2 Users Rate HighLevel?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HighLevel?

- **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel)
- **Company Website:** gohighlevel.com
- **Year Founded:** 2018
- **HQ Location:** Dallas, Texas
- **Twitter:** @gohighlevel  
8,862 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,407 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Consulting
- **Company Size:** 64% Small, 3% Medium

#### What Do G2 Reviewers Say About HighLevel?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations.
- Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs.
- Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality.
- Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities.
- Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly.

##### Cons

- Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming.
- Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations.
- Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training.
- Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information.
- Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries.

#### What Are Recent G2 Reviews of HighLevel?

**["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)**

**Rating:** 5.0/5.0 stars

_— Marque C._

[Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560)

**["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)**

**Rating:** 5.0/5.0 stars

_— Joe G._

[Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292)

#### What Are G2 Users Discussing About HighLevel?

- [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote
- [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment
- [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote
- [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment
- [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote

### [Global Call Forwarding](https://www.g2.com/products/global-call-forwarding/reviews)

Global Call Forwarding provides International Toll Free Numbers and Local Phone Numbers from many of the 195 countries worldwide. Businesses can use our service to receive & make international phone calls from anywhere. Global Call Forwarding is owned and operated by United World Telecom (UWT), founded in 1996. We are headquartered in Delray Beach, Florida, USA. We have thousands of customers across all industries globally. Some of our long-term customers include MoneyGram, SanDisk, Novartis, MongoDB, and Air Arabia. Our service is trusted by thousands of multinational organizations. The business phone numbers that we provide come loaded with free advanced features that you can easily manage through an online interface. We also offer dedicated account management and technical support 24/7. Try Global Call Forwarding free.

**Average Rating:** 5.0/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Global Call Forwarding?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 10.0/10 (Category avg: 9.1/10)
- **VOiP Number:** 10.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Global Call Forwarding?

- **Seller:** [Global Call Forwarding](https://www.g2.com/sellers/global-call-forwarding)
- **Year Founded:** 1996
- **HQ Location:** Delray Beach, US
- **Twitter:** @forwardcalls  
795 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9aa261690b7122a9a59d6638973b14ece142393d511a2a173820d4679a15a54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F893791%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 24% Medium

#### What Do G2 Reviewers Say About Global Call Forwarding?

_AI-generated summary from verified user reviews_

##### Cons

- Users face a major drawback with **number availability issues** as they cannot purchase numbers in Kyrgyzstan.

#### What Are Recent G2 Reviews of Global Call Forwarding?

**["Great experience with this product and team!"](https://www.g2.com/survey_responses/global-call-forwarding-review-7835580)**

**Rating:** 5.0/5.0 stars

_— Lori L._

[Read full review](https://www.g2.com/survey_responses/global-call-forwarding-review-7835580)

**["Easy to use platform and efficient customer service"](https://www.g2.com/survey_responses/global-call-forwarding-review-8555618)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/global-call-forwarding-review-8555618)

#### What Are G2 Users Discussing About Global Call Forwarding?

- [What are call forwarding settings?](https://www.g2.com/discussions/what-are-call-forwarding-settings)
- [Is global call forwarding legit?](https://www.g2.com/discussions/is-global-call-forwarding-legit)
- [How does global call forwarding work?](https://www.g2.com/discussions/how-does-global-call-forwarding-work)
- [What are the features of call forwarding?](https://www.g2.com/discussions/what-are-the-features-of-call-forwarding) - 1 comment

### [Twilio](https://www.g2.com/products/twilio/reviews)

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

**Average Rating:** 4.1/5.0

**Total Reviews:** 459

#### How Do G2 Users Rate Twilio?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.7/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Twilio?

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio  
81,644 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c9f98055e4a813ded4435e17926040455f87f0f05caa8b1303fd97ab3681e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Small, 31% Medium

#### What Do G2 Reviewers Say About Twilio?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Twilio to be **user-friendly** , easily managing services and features without complications.
- Users praise Twilio for its **easy integrations** , enhancing communication and streamlining workflows within their businesses.
- Users praise Twilio for its **seamless integrations** with various systems, enhancing communication efficiency and stability.
- Users value Twilio for its **easy setup** , enjoying a seamless and efficient integration process for communications.
- Users value Twilio's **efficient API integration** , ensuring seamless notifications and communication across various platforms.

##### Cons

- Users find Twilio's pricing to be **expensive at scale** , especially with increasing usage of SMS and WhatsApp.
- Users experience **poor customer support** , facing long response times and inadequate assistance for resolving issues.
- Users often find **difficult configuration** for advanced features challenging, especially without programming expertise in smaller teams.
- Users find the **complex setup** for advanced features challenging, often requiring programming skills and delaying usability.
- Users find that the **technical knowledge required** for Twilio's advanced features can be challenging for smaller teams.

#### What Are Recent G2 Reviews of Twilio?

**["Reliable, Developer-Friendly APIs for Scalable Communications"](https://www.g2.com/survey_responses/twilio-review-13099388)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/twilio-review-13099388)

**["High-Volume Emailing Without Risk, Plus Smooth SAML Integration"](https://www.g2.com/survey_responses/twilio-review-12676571)**

**Rating:** 4.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/survey_responses/twilio-review-12676571)

#### What Are G2 Users Discussing About Twilio?

- [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment
- [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment
- [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique)
- [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software)
- [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [Bria](https://www.g2.com/products/bria/reviews)

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

**Average Rating:** 4.4/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Bria?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.3/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Bria?

- **Seller:** [CounterPath](https://www.g2.com/sellers/counterpath)
- **Year Founded:** 2002
- **HQ Location:** Vancouver, BC
- **Twitter:** @CounterPath  
2,016 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e63c723dc38a2083089230ff4a45ada4a1920f5eb0ce4305725b665c62536880&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F380563%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®
- **Ownership:** NASDAQ:CPAH

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 56% Small, 40% Medium

#### What Do G2 Reviewers Say About Bria?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Bria's **flexibility and feature-rich interface** , enabling seamless communication and collaboration effortlessly.
- Users love the **affordability** of Bria, finding it easy to set up and sleek for a clutter-free workspace.
- Users love the **ease of setup and caller ID feature** , enjoying a cleaner, less cluttered office environment.
- Users praise the **call quality** of Bria, enjoying clear communications through a sleek, clutter-free setup.
- Users value the **VOIP connectivity** of Bria, enabling sales teams to answer work calls on-the-go.

##### Cons

- Users experience **performance issues** with Bria, facing lags, freezes, and frequent sound and reliability problems.
- Users find it challenging to manage **access issues** with Bria, particularly when attempting to turn off notifications effectively.
- Users report significant **audio issues** with Bria, including call drops and app reliability problems affecting communication.
- Users frequently experience **audio problems** , including sound issues and calls dropping, affecting their communication reliability.
- Users report **call drops** and sound issues with Bria, affecting their communication reliability significantly.

#### What Are Recent G2 Reviews of Bria?

**["BRIA 5: Reliable, Clear Call Quality and an Easy-to-Use Interface"](https://www.g2.com/survey_responses/bria-review-12619520)**

**Rating:** 5.0/5.0 stars

_— Grant S._

[Read full review](https://www.g2.com/survey_responses/bria-review-12619520)

**["Affordable, Tailored Phone Service That Fits Our Business"](https://www.g2.com/survey_responses/bria-review-12695342)**

**Rating:** 4.5/5.0 stars

_— Bill L._

[Read full review](https://www.g2.com/survey_responses/bria-review-12695342)

#### What Are G2 Users Discussing About Bria?

- [What is Bria used for?](https://www.g2.com/discussions/what-is-bria-used-for) - 1 comment
- [How do you use a Bria phone?](https://www.g2.com/discussions/how-do-you-use-a-bria-phone)
- [What is Bria enterprise?](https://www.g2.com/discussions/what-is-bria-enterprise) - 1 comment
- [How do you use Bria?](https://www.g2.com/discussions/how-do-you-use-bria)
- [What is Bria software?](https://www.g2.com/discussions/what-is-bria-software)

### [Textr Team](https://www.g2.com/products/textr-team/reviews)

Textr Team is a business texting and calling app that allows your team to communicate on one platform across any device. Excellent for sole proprietors, start-ups, and small businesses. Get multiple local numbers from US, Canada, United Kingdom including Toll-Free numbers for your business and bring your team members on board to call, text and more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Textr Team?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.7/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Textr Team?

- **Seller:** [Textr](https://www.g2.com/sellers/textr)
- **HQ Location:** Markham, ON
- **Twitter:** @TextrInc  
38 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a91fc2c1b864345396b6f7d2995ca9c1ad258bd27c9667b27cece967b4807a6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftextr%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small, 35% Large

#### What Do G2 Reviewers Say About Textr Team?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Textr Team to be **affordable** , with transparent pricing that benefits small businesses and startups.
- Users value the **intuitive, unified interface** of Textr Team, enhancing communication and productivity across devices.
- Users appreciate the **call recording feature** of Textr Team, enhancing seamless communication and collaboration for teams.
- Users value the **intuitive interface** of Textr Team, which simplifies communication and enhances team collaboration effortlessly.
- Users appreciate the **quick setup** of Textr Team, which simplifies onboarding for small businesses and startups.

##### Cons

- Users report **limited contact import options** in Textr Team, which can delay onboarding processes for teams.
- Users find the **limited features** of Textr Team restrictive, especially regarding integrations and contact imports.
- Users note that the **call quality can lag** on Textr Team, impacting communication effectiveness during use.

#### What Are Recent G2 Reviews of Textr Team?

**["Fast, easy and transparent sign up"](https://www.g2.com/survey_responses/textr-team-review-9134733)**

**Rating:** 5.0/5.0 stars

_— Rita R._

[Read full review](https://www.g2.com/survey_responses/textr-team-review-9134733)

**["All-in-One Communication for Teams: Textr Team Simplifies Business"](https://www.g2.com/survey_responses/textr-team-review-11509823)**

**Rating:** 4.5/5.0 stars

_— Aman Kumar M._

[Read full review](https://www.g2.com/survey_responses/textr-team-review-11509823)

### [Mitel](https://www.g2.com/products/mitel/reviews)

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

**Average Rating:** 3.8/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate Mitel?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.5/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mitel?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

#### Who Uses This Product?

- **Who Uses This:** Office Manager, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About Mitel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.

##### Cons

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.

#### What Are Recent G2 Reviews of Mitel?

**["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)**

**Rating:** 5.0/5.0 stars

_— Menard B._

[Read full review](https://www.g2.com/survey_responses/mitel-review-11054570)

**["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/mitel-review-11913776)

#### What Are G2 Users Discussing About Mitel?

- [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for)
- [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect)
- [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do)
- [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect)
- [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect)

- [‹ Prev‹ Prev](/categories/voip-providers/small-business?order=g2_score&page=3&selected_view=grid#product-list)
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- [Next ›Next ›](/categories/voip-providers/small-business?order=g2_score&page=5&selected_view=grid#product-list)

Spotlight Categories

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics)

[Workforce Management Software](https://www.g2.com/categories/workforce-management)

[Survey Software](https://www.g2.com/categories/survey)

Similar Categories

- [Team Collaboration](/categories/team-collaboration)
- [Other Collaboration](/categories/other-collaboration)
- [Agentic AI Browser](/categories/agentic-ai-browser)
- [AI Meeting Assistants](/categories/ai-meeting-assistants)
- [AI Presentation Tools](/categories/ai-presentation-tools)

- [Audio Conferencing](/categories/audio-conferencing)
- [Board Management](/categories/board-management)
- [Bookmark Manager](/categories/bookmark-manager)
- [Browser](/categories/browsers)
- [Business Scheduling](/categories/business-scheduling)

- [Calendar](/categories/calendar-software)
- [Cloud PBX Platforms](/categories/cloud-pbx-platforms)
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- [Decision-Making](/categories/decision-making)
- [Digital Adoption Platform](/categories/digital-adoption-platform)

[Browse VoIP Providers Themes](/categories/voip-providers/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated 

Products classified in the overall VoIP Providers category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP Providers to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP Providers category.

In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More

* * *

## How Do You Choose the Right VoIP Providers?

### What You Should Know About VoIP Software

### What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services.

[VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms.

VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

### Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: 

- **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work.
- **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time.
- **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. 
- **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions.
- **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration. 

### What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. 

- **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo.
- **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma.
- **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom.
- [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts
- **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

### What are the benefits of VoIP software?

- **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets.
- **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails.
- **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time.
- **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure.
- [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft.
- **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs. 

### What are the challenges with VoIP software?

- **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** **
- **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed.
- **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented.
- **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages.
- **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions. 

### What are the common features of VoIP software?

VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP:

- **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees.
- [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement.
- [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers.
- **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance.
- **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling.
- [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation.
- **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier. 
- [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers.
- [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location.

Many VoIP providers will also offer the following features: 

- [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing)
- [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143)
- [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension)
- [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music)
- [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download)

### VoIP software pricing

A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras. 

These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses.

Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country.

Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical.

### How to choose the best VoIP software?

When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling.

On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary.

Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business.

#### Requirements gathering (RFI/RFP) for VoIP software

A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need. 

Some points to consider are:

**Company size **

Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software.

**Integration requirements**

Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability.

#### Compare VoIP software products

**Create a long list**

The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection.

**Create a short list**

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product.

#### Selection of VoIP software

**Choose a selection team**

VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision.

### Software and services related to VoIP software

- [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans. 
- [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world.
- [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present. 
- [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage.

### What are the most reliable VoIP systems for office communications?

Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications:

- [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware.
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups.
- [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements.

### What are the top-rated VoIP providers for tech startups?

Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business):

- [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications.
- [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling.

### VoIP software trends

#### 5G networks will become mainstream

5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities.

#### Smart VoIP assistants 

Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities.

Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)