# Best Virtual Waiting Room Software for Medium-Sized Businesses *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Virtual Waiting Room category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Virtual Waiting Room to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Virtual Waiting Room category. In addition to qualifying for inclusion in the Virtual Waiting Room Software category, to qualify for inclusion in the Medium-Sized Business Virtual Waiting Room Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## How Many Virtual Waiting Room Software Products Does G2 Track? **Total Products under this Category:** 10 ### Category Stats (Jul 2026) - **Average Rating**: 4.77/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: DataDome (+0.02%) - Among all products in this category, DataDome recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Virtual Waiting Room Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 500+ Authentic Reviews - 10+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Queue-Fair Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1564&secure%5Bchosen_at%5D=2026-07-02T18%3A52%3A35Z&secure%5Bdisplayable_resource_id%5D=1564&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1564&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=137711&secure%5Bresource_id%5D=1564&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvirtual-waiting-room%2Fmid-market&secure%5Btoken%5D=7d33fc470d73fca9f437af059a276e035bcf8d3dd07db2b2b7ef14e991760153&secure%5Burl%5D=https%3A%2F%2FQueue-Fair.com&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Virtual Waiting Room Software Products in 2026? ### 1. [DataDome](https://www.g2.com/products/datadome/reviews) DataDome delivers real-time bot and agent trust management, providing complete visibility and control over all traffic—whether human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic-control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds, allowing legitimate users to pass through seamlessly across websites, apps, APIs, and MCPs. A recognized Leader on G2 across several categories, DataDome stops 20K+ attacks every second, delivering protection that outperforms. **Average Rating:** 4.7/5.0 **Total Reviews:** 231 **How Do G2 Users Rate DataDome?** - **Quality of Support:** 9.5/10 (Category avg: 9.7/10) - **Dashboard:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind DataDome?** - **Seller:** [DataDome](https://www.g2.com/sellers/datadome) - **Company Website:** https://datadome.co/ - **Year Founded:** 2015 - **HQ Location:** New York, NY / Paris, France / Singapore - **Twitter:** @data_dome (1,760 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10398947/ (217 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO - **Top Industries:** Retail, Information Technology and Services - **Company Size:** 55% Mid-Market, 28% Enterprise #### What Are DataDome's Pros and Cons? **Pros:** - Protection (27 reviews) - Customer Support (25 reviews) - Efficiency (23 reviews) - Dashboard Usability (20 reviews) - Bot Protection (18 reviews) **Cons:** - Expensive (9 reviews) - Complex Setup (7 reviews) - False Alarms (7 reviews) - Access Limitations (5 reviews) - Captcha Issues (5 reviews) ### What Do G2 Reviewers Say About DataDome? *AI-generated summary from verified user reviews* **Pros:** - Users commend DataDome for its **exceptional protection against bot scraping and DDoS attacks** , ensuring smooth operation and integration. - Users commend the **exceptional customer support** from DataDome, feeling it enhances their overall security experience significantly. - Users appreciate the **high efficiency** of DataDome, enjoying seamless protection and excellent support during high-traffic periods. - Users value the **intuitive dashboard** of DataDome for its clear visibility and effective monitoring of bot traffic. - Users value the **effective bot protection** from DataDome, enabling focus on core business operations with peace of mind. **Cons:** - Users find DataDome to be **quite expensive** , posing challenges for smaller teams and affecting budget considerations. - Users find the **complex setup** of DataDome challenging, requiring developer involvement and fine-tuning for optimal performance. - Users report that **false alarms** frequently disrupt user experience, leading to unnecessary challenges and frustrations. - Users find the **access limitations** of DataDome frustrating, particularly regarding tenant management and data extraction constraints. - Users face **captcha issues** that may degrade user experience, especially with unconventional ajax calls and tuning requirements. #### What Are Recent G2 Reviews of DataDome? **"[DataDome Delivers Powerful Bot Protection with Actionable Intelligence](https://www.g2.com/survey_responses/datadome-review-12921758)"** **Rating:** 5.0/5.0 stars *— Verified User in Business Supplies and Equipment* [Read full review](https://www.g2.com/survey_responses/datadome-review-12921758) --- **"[One of the best antibot protection in the market](https://www.g2.com/survey_responses/datadome-review-9192624)"** **Rating:** 4.5/5.0 stars *— Renaud F.* [Read full review](https://www.g2.com/survey_responses/datadome-review-9192624) --- #### What Are G2 Users Discussing About DataDome? - [What is bot detection?](https://www.g2.com/discussions/what-is-bot-detection) - [What is anti bot protection?](https://www.g2.com/discussions/what-is-anti-bot-protection) - [What is PX bot?](https://www.g2.com/discussions/what-is-px-bot) - [What does DataDome do?](https://www.g2.com/discussions/what-does-datadome-do) ### 2. [Queue-it](https://www.g2.com/products/queue-it/reviews) Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. **Average Rating:** 4.7/5.0 **Total Reviews:** 158 **How Do G2 Users Rate Queue-it?** - **Quality of Support:** 9.6/10 (Category avg: 9.7/10) - **Scalability:** 9.1/10 (Category avg: 9.3/10) - **Dashboard:** 8.8/10 (Category avg: 9.1/10) - **Traffic Overview:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Queue-it?** - **Seller:** [Queue-it](https://www.g2.com/sellers/queue-it) - **Company Website:** https://www.queue-it.com/ - **Year Founded:** 2010 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @queueit (1,890 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1073758/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Entertainment, Retail - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are Queue-it's Pros and Cons? **Pros:** - Customization (9 reviews) - Traffic Management (9 reviews) - Customer Support (8 reviews) - Ease of Use (7 reviews) - Protection (7 reviews) **Cons:** - Complex Setup (9 reviews) - Integration Issues (5 reviews) - Poor Interface Design (4 reviews) - Expensive (3 reviews) - Ineffective Bot Management (2 reviews) ### What Do G2 Reviewers Say About Queue-it? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customization options** of Queue-it, enabling tailored waiting rooms for high-traffic events seamlessly. - Users value **Queue-it's traffic management** , enhancing site stability and effectively handling large influxes during high-demand events. - Users value the **excellent customer support** from Queue-it, enhancing their experience during high-traffic events. - Users praise Queue-it for its **ease of use** , enabling quick setup and smooth event management with minimal hassle. - Users appreciate the **peace of mind and reliability** that Queue-it provides during high traffic events, ensuring smooth experiences. **Cons:** - Users find the **complex setup** of Queue-it challenging, leading to potential operational difficulties and guest friction. - Users face **integration issues** with Queue-it, finding it complex and challenging to align with existing systems. - Users find the **poor interface design** of Queue-it frustrating, with an outdated layout and complex setup process. - Users find Queue-it **expensive** , especially with hidden fees for advanced features and costs rising for large events. - Users note that **ineffective bot management** can hinder performance and highlight the need for enhancements in this area. #### What Are Recent G2 Reviews of Queue-it? **"[A reliable platform with some room for improvement](https://www.g2.com/survey_responses/queue-it-review-11206809)"** **Rating:** 4.0/5.0 stars *— Athanasia V.* [Read full review](https://www.g2.com/survey_responses/queue-it-review-11206809) --- **"[Exceptional for High-Traffic Events with Intuitive Configuration](https://www.g2.com/survey_responses/queue-it-review-12053164)"** **Rating:** 5.0/5.0 stars *— S S.* [Read full review](https://www.g2.com/survey_responses/queue-it-review-12053164) --- #### What Are G2 Users Discussing About Queue-it? - [What do you like most about Queue-it for managing online traffic, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-queue-it-for-managing-online-traffic-and-what-improvements-could-be-made) - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How do I get around my queue?](https://www.g2.com/discussions/how-do-i-get-around-my-queue) ### 3. [NetFUNNEL](https://www.g2.com/products/netfunnel/reviews) Zero Down, Cost Efficiency! NetFUNNEL is a powerful online traffic management solution designed to ensure system stability during high-demand periods. By effectively controlling traffic flow with features like virtual waiting rooms and path control, it prevents service downtime and enhances user experience. Trusted by organizations across various industries, NetFUNNEL guarantees seamless digital operations even during peak times. Service downtime, slow performance, and malicious bot traffic can severely impact user experience and harm brand reputation, making advanced traffic management not just an option but a necessity. NetFUNNEL empowers organizations to optimize server resources, block harmful bots, and prevent IT downtime, ensuring service availability and a seamless digital experience. With its advanced, cloud-based virtual waiting room, organizations can efficiently control web traffic, helping to reassure users, keep them engaged, and improve overall service credibility. The reliability and scalability of NetFUNNEL have made it the preferred choice for over 600 customers across diverse industries. Renowned organizations such as Starbucks Korea, Samsung, Hyundai Motors, SK Telecom, Asiana Airlines, and Nike Korea have entrusted NetFUNNEL to manage significant traffic spikes and block malicious bots during critical periods. Whether handling large-scale promotional events, ticketing sales, or sudden traffic surges, NetFUNNEL ensures operations continue without disruptions. By resolving traffic management challenges, blocking harmful bot activity, and preventing service outages, NetFUNNEL not only enhances user satisfaction but also protects brand reputation. With this robust solution in place, businesses can confidently handle even the most demanding situations, freeing them from the stress of downtime and ensuring smooth and uninterrupted operations every time. **Average Rating:** 4.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate NetFUNNEL?** - **Quality of Support:** 9.4/10 (Category avg: 9.7/10) - **Scalability:** 9.5/10 (Category avg: 9.3/10) - **Dashboard:** 9.0/10 (Category avg: 9.1/10) - **Traffic Overview:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind NetFUNNEL?** - **Seller:** [STCLab](https://www.g2.com/sellers/stclab) - **Year Founded:** 2020 - **HQ Location:** Seoul, South Korea - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Ownership:** support@stclab.com **Who Uses This Product?** - **Company Size:** 51% Mid-Market, 46% Enterprise #### What Are Recent G2 Reviews of NetFUNNEL? **"[A trusted partner guiding successful promotions through deep experience.](https://www.g2.com/survey_responses/netfunnel-review-12403099)"** **Rating:** 5.0/5.0 stars *— woobin y.* [Read full review](https://www.g2.com/survey_responses/netfunnel-review-12403099) --- **"[A Solid Solution for Managing Traffic Spikes](https://www.g2.com/survey_responses/netfunnel-review-12404076)"** **Rating:** 5.0/5.0 stars *— 두호 .* [Read full review](https://www.g2.com/survey_responses/netfunnel-review-12404076) --- ### 4. [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected. **Average Rating:** 5.0/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Queue-Fair?** - **Quality of Support:** 9.9/10 (Category avg: 9.7/10) - **Scalability:** 9.8/10 (Category avg: 9.3/10) - **Dashboard:** 9.6/10 (Category avg: 9.1/10) - **Traffic Overview:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Queue-Fair?** - **Seller:** [The Fair Queue People](https://www.g2.com/sellers/the-fair-queue-people) - **Year Founded:** 2004 - **HQ Location:** London, GB - **Twitter:** @FairQueue (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/queue-fair/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Events Services, Entertainment - **Company Size:** 77% Small-Business, 16% Mid-Market #### What Are Recent G2 Reviews of Queue-Fair? **"[Queue-fair Transformed Our Registration Process with a Smooth Virtual Waiting Room](https://www.g2.com/survey_responses/queue-fair-review-12557608)"** **Rating:** 5.0/5.0 stars *— Cathy W.* [Read full review](https://www.g2.com/survey_responses/queue-fair-review-12557608) --- **"[Reliable, Transparent Queuing with Exceptional Support](https://www.g2.com/survey_responses/queue-fair-review-12457860)"** **Rating:** 5.0/5.0 stars *— Yon Z.* [Read full review](https://www.g2.com/survey_responses/queue-fair-review-12457860) --- #### What Are G2 Users Discussing About Queue-Fair? - [What is Queue-Fair used for?](https://www.g2.com/discussions/what-is-queue-fair-used-for) - 1 comment ### 5. [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **How Do G2 Users Rate CrowdHandler?** - **Quality of Support:** 9.8/10 (Category avg: 9.7/10) - **Scalability:** 9.8/10 (Category avg: 9.3/10) - **Dashboard:** 9.5/10 (Category avg: 9.1/10) - **Traffic Overview:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind CrowdHandler?** - **Seller:** [CrowdHandler](https://www.g2.com/sellers/crowdhandler) - **Year Founded:** 2002 - **HQ Location:** Birmingham, England - **Twitter:** @Crowdhandler (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18872679 (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Events Services - **Company Size:** 63% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of CrowdHandler? **"[Simple Setup, Exceptional Customer Experience](https://www.g2.com/survey_responses/crowdhandler-review-12702180)"** **Rating:** 5.0/5.0 stars *— Rameen M.* [Read full review](https://www.g2.com/survey_responses/crowdhandler-review-12702180) --- **"[Easy WordPress Integration, Great Performance Under High Traffic](https://www.g2.com/survey_responses/crowdhandler-review-12645525)"** **Rating:** 5.0/5.0 stars *— Paul Y.* [Read full review](https://www.g2.com/survey_responses/crowdhandler-review-12645525) --- #### What Are G2 Users Discussing About CrowdHandler? - [What is CrowdHandler used for?](https://www.g2.com/discussions/what-is-crowdhandler-used-for) - 1 comment ## What Is Virtual Waiting Room Software? [IT Management Software](https://www.g2.com/categories/it-management)