# Best UCaaS Platforms - Page 4 *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Category Overview **Total Products under this Category:** 216 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 97,700+ Authentic Reviews - 216+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best UCaaS Platforms At A Glance - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [NFON](https://www.g2.com/products/nfon/reviews) NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [NFON](https://www.g2.com/sellers/nfon) - **Company Website:** https://www.nfon.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **LinkedIn® Page:** https://www.linkedin.com/company/nfon/ (379 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 27% Enterprise, 27% Small-Business #### Pros & Cons **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Reliability (4 reviews) - Chat Feature (3 reviews) - Customer Support (3 reviews) **Cons:** - Poor Chat Functionality (2 reviews) - Connection Issues (1 reviews) - Expensive (1 reviews) - Platform Limitations (1 reviews) - Poor Documentation (1 reviews) ### 2. [Ooma Enterprise](https://www.g2.com/products/ooma-inc-ooma-enterprise/reviews) Cloud-based unified communications (UCaaS) is one of the many important features that make the Ooma Enterprise platform a great solution for growing businesses. Not only do UCaaS systems enable an increasingly mobile and digital workforce, but they also deliver important business metrics and eliminate common IT headaches for your team. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Ooma, Inc.](https://www.g2.com/sellers/ooma-inc) - **Year Founded:** 2004 - **HQ Location:** Sunnyvale, California - **Twitter:** @Ooma (8,946 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ooma/ (636 employees on LinkedIn®) - **Ownership:** NYSE: OOMA **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 3. [peachcomm](https://www.g2.com/products/peachcomm/reviews) PeachComm offers a comprehensive, cloud-based communication platform designed to enhance business interactions by integrating voice, messaging, video conferencing, and collaboration tools into a single, secure system. Powered by Cisco, PeachComm's solutions cater to businesses of all sizes, providing flexibility and scalability to meet diverse communication needs. Key Features and Functionality: - Unified Communications: Seamlessly integrates voice calls, messaging, video conferencing, and content sharing, enabling efficient collaboration across various devices and platforms. - Mobile Accessibility: Supports mobile and remote work by offering applications compatible with desktops, tablets, and smartphones, ensuring employees can stay connected from any location. - Advanced Security: Utilizes multi-layer security protocols, including encrypted communications and intrusion detection systems, to protect against threats such as DoS attacks. - CRM Integration: Integrates with over 30 CRM systems, including Salesforce, Sage, and Microsoft Dynamics, allowing for streamlined workflows and enhanced customer relationship management. - Call Management Features: Offers functionalities like auto attendant, music on hold, call queues, visual voicemail, voicemail-to-text, and voicemail-to-email, improving call handling efficiency. - Business Texting: Enables sending and receiving text messages using business phone numbers, facilitating convenient communication with customers without revealing personal contact information. Primary Value and Solutions Provided: PeachComm addresses the challenges of fragmented communication systems by offering an all-in-one platform that enhances collaboration, increases productivity, and ensures secure interactions. By consolidating various communication tools into a unified system, businesses can reduce operational complexities, improve employee engagement, and deliver superior customer experiences. The platform's scalability and integration capabilities allow organizations to adapt to evolving needs, supporting growth and innovation in a dynamic business environment. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [PeachTree Communications (Cisco)](https://www.g2.com/sellers/peachtree-communications-cisco) - **Year Founded:** 2001 - **HQ Location:** Woodstock, US - **Twitter:** @PeachComm (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3026441 (3 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 4. [Phone.com](https://www.g2.com/products/phone-com/reviews) Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go. **Average Rating:** 3.4/5.0 **Total Reviews:** 31 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Phone.com](https://www.g2.com/sellers/phone-com) - **Year Founded:** 2008 - **HQ Location:** New York, US - **Twitter:** @phonedotcom (4,709 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15839/ (524 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 74% Small-Business, 18% Mid-Market #### Pros & Cons **Pros:** - Business Tools (2 reviews) - Customer Service (2 reviews) - Customer Support (2 reviews) - Helpful (2 reviews) - User Interface (2 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) - Internet Dependency (1 reviews) - Meeting Issues (1 reviews) - Meeting Management (1 reviews) ### 5. [RingByName](https://www.g2.com/products/ringbyname/reviews) RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [RingByName](https://www.g2.com/sellers/ringbyname) - **Year Founded:** 2012 - **HQ Location:** Miami, US - **Twitter:** @ringbyname (743 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringbyname/ (17 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 46% Small-Business, 38% Mid-Market ### 6. [Symphony](https://www.g2.com/products/symphony-symphony/reviews) Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Symphony.com](https://www.g2.com/sellers/symphony-com) - **Year Founded:** 2014 - **HQ Location:** New York, NY - **Twitter:** @Symphony (4,986 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symphonycomm/ (794 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Banking - **Company Size:** 76% Enterprise, 16% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (8 reviews) - Communication (5 reviews) - Features (5 reviews) - Customer Support (4 reviews) - Helpful (3 reviews) **Cons:** - Missing Features (5 reviews) - Expensive (3 reviews) - Learning Curve (2 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) ### 7. [Tragofone](https://www.g2.com/products/tragofone/reviews) Tragofone - a white-label VoIP softphone backed by WebRTC and auto-provisioning is a perfect choice to maintain uninterrupted business communication anywhere, anytime. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Tragofone](https://www.g2.com/sellers/tragofone) - **Year Founded:** 2020 - **HQ Location:** AHMEDABAD, IN - **LinkedIn® Page:** https://www.linkedin.com/company/tragofone (7 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Easy Implementation (2 reviews) - Easy Integration (2 reviews) - Easy Integrations (2 reviews) - Reliability (2 reviews) **Cons:** - Difficult Navigation (1 reviews) - Lack of Intuitiveness (1 reviews) ### 8. [UniVoIP](https://www.g2.com/products/univoip/reviews) UniVoIP has been a pioneering leader in Cloud Communications and VoIP technology. Headquartered in El Segundo, California Ð we have helped thousands of clients nationwide to shed intricate on-premise infrastructure in exchange for Cloud-hosted services. Opening the way for offices to become flexible, mobile and efficient in todayÕs ever evolving work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 8.3/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [UniVoIP](https://www.g2.com/sellers/univoip) - **Year Founded:** 2005 - **HQ Location:** El Segundo, US - **Twitter:** @UniVoIPCloud (2,330 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/univoip (40 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Enterprise, 33% Small-Business #### Pros & Cons **Pros:** - Business Tools (1 reviews) - Call Quality (1 reviews) - Connectivity (1 reviews) - Connectivity Options (1 reviews) - Easy Navigation (1 reviews) **Cons:** - Performance Issues (1 reviews) - Slow Speed (1 reviews) ### 9. [Viirtue Platform](https://www.g2.com/products/viirtue-platform/reviews) Viirtue is an award-winning wholesale Voice over IP and Unified Communications as a Service provider, offering a comprehensive white-label platform tailored for Managed Service Providers , Value-Added Resellers , and telecommunications companies. Established in 2017, Viirtue empowers its partners to deliver branded, cloud-based communication solutions, enabling them to compete effectively with national providers. Key Features and Functionality: - ViiBE Platform: An all-in-one, proprietary quote-to-cash software that streamlines sales, quoting, tax automation, marketing, and online learning, transforming agents and VARs into digitized service providers. - Intuitive Customer Portal: A user-friendly interface allowing customers to manage their services and make payments via eCheck, credit card, Google Pay, or Apple Pay on any device. - Automated Billing and Taxation: Simplifies billing processes with automated tax calculations, ensuring transparent pricing and reducing administrative overhead. - Wholesale Cloud Services: Provides top-tier wholesale cloud services, including VoIP and UCaaS platforms, enabling partners to offer comprehensive communication solutions. - Secure and Redundant Network Infrastructure: Utilizes redundant data centers with active-active geodiversity, Juniper firewalls, and Cloudflare Magic Transit DDoS Mitigation Software to ensure data security and high availability. Primary Value and Solutions Provided: Viirtue addresses the challenges faced by MSPs and VARs in delivering branded, cloud-based communication services. By offering a white-label platform, Viirtue enables partners to: - Expand Service Offerings: Provide a comprehensive suite of communication solutions under their own brand, enhancing market competitiveness. - Streamline Operations: Utilize integrated tools for quoting, billing, and tax automation, reducing operational complexities and improving efficiency. - Enhance Customer Experience: Offer intuitive portals and reliable services, leading to increased customer satisfaction and retention. - Accelerate Revenue Growth: Leverage Viirtue's innovative solutions to attract new clients and generate recurring revenue streams. By partnering with Viirtue, MSPs and VARs can effectively scale their businesses, deliver high-quality communication services, and meet the evolving needs of their clients. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue) - **Year Founded:** 2017 - **HQ Location:** St Petersburg, Florida - **Twitter:** @Viirtue1 (131 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/viirtue (53 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market #### Pros & Cons **Pros:** - Call Quality (1 reviews) - Ease of Use (1 reviews) ### 10. [Yeastar Cloud PBX](https://www.g2.com/products/yeastar-cloud-pbx/reviews) Yeastar Cloud PBX is a fully-featured cloud-based phone system ideally suited for SMBs. Besides efficient call communication, rich telephony features, desktop softphone, BYOD mobility, IM, presence, unified messaging and CRM integration are all at your disposal. With 100% hosted deployment, there is no upfront hardware cost and the in-house management overheads are reduced to almost nothing. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 8.3/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,490 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (200 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 11. [Atos Unify Voice Platforms](https://www.g2.com/products/atos-unify-voice-platforms/reviews) Atos Unify OpenScape Business offers small and medium businesses a single unified solution for voice, presence, conferencing, contact center, messaging, and mobility for up to 500 subscribers in a single system or 2000 in networked systems. As a stand-alone or networked voice application or integrated with other communications applications, Atos Unify OpenScape combines carrier-grade reliability, security and massive scalability with the features your enterprise needs. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Atos](https://www.g2.com/sellers/atos) - **Year Founded:** 1997 - **HQ Location:** 95877 Bezons, FR - **Twitter:** @Atos (38,262 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atos/ (87,729 employees on LinkedIn®) - **Ownership:** EPA: ATO **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 12. [Axon Virtual PBX](https://www.g2.com/products/axon-virtual-pbx/reviews) Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. This software works as a fully featured telephone switch connecting to phone lines and extensions using stateoftheart VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [NCH Software](https://www.g2.com/sellers/nch-software) - **Year Founded:** 1993 - **HQ Location:** Greenwood Village, CO - **Twitter:** @nchsoftware (9,905 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/285305/ (79 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 13. [Colabus](https://www.g2.com/products/colabus/reviews) Colubs is a Web, Cloud and Mobile platform for business process efficiency, it provide structure and transparency to unstructured and semi-structured processes, it is the glue that ties the information silos together across companies, departments and business units. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Colabus](https://www.g2.com/sellers/colabus-6563ad66-31bf-4985-88d1-b7ced932b53e) - **HQ Location:** CA, US - **Twitter:** @colabusapp (23 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9882975 (10 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 14. [CoreNexa](https://www.g2.com/products/corenexa/reviews) CoreDial is a leading white label SaaS provider that empowers more than 500 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications. With no hardware or software to buy, CoreDial’s channel partners – MSPs, VARs and IT solution providers – deliver valuable end-user solutions while generating recurring revenue with margins well above industry averages and building value in their personal brand. **Average Rating:** 2.5/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [CoreDial](https://www.g2.com/sellers/coredial) - **HQ Location:** Blue Bell, PA - **Twitter:** @coredial (2,554 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 15. [Elevate Unified Communications](https://www.g2.com/products/elevate-unified-communications/reviews) Elevate Unified Communications is a cloud-based communications and collaboration platform. It enables users to be more mobile, more productive and share ideas and content through a single platform. Whether in the office or remote, Elevate Unified Communications seamlessly integrates all your communication tools -- desktop phones, mobile phones, and computers-- into one manageable solution oriented around your employee's needs and workstyles. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [XBAND ENTERPRISES](https://www.g2.com/sellers/xband-enterprises) - **Year Founded:** 2009 - **HQ Location:** Quincy, US - **LinkedIn® Page:** https://www.linkedin.com/company/xbandenterprises (4 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 16. [Horizon Collaborate](https://www.g2.com/products/horizon-collaborate/reviews) Bring your company and your customers closer together with Unified Communications. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [Gamma](https://www.g2.com/sellers/gamma) - **Year Founded:** 2002 - **HQ Location:** London, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/gamma (2,122 employees on LinkedIn®) - **Ownership:** LON: GAMA **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Simple (1 reviews) ### 17. [Hosted PBX Business Phone System](https://www.g2.com/products/hosted-pbx-business-phone-system/reviews) Aancall is a global UCaaS and CCaaS provider delivering unified communications and cloud contact center solutions powered by AI. The platform enables businesses to connect, collaborate, and engage customers through voice, video, messaging, and intelligent call management. Aancall provides high-quality VoIP services, including SIP trunking in 120+ countries and DID numbers across 65+ countries, ensuring reliable global reach and local presence. With AI-driven capabilities such as smart routing, call analytics, automation, and customer insights, Aancall helps organizations improve efficiency, enhance customer experience, and scale communications securely and seamlessly. Designed for enterprises, startups, and service providers, Aancall combines global connectivity, advanced AI, and cloud-based communications into one powerful platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **Seller Details:** - **Seller:** [Aancall](https://www.g2.com/sellers/aancall) - **HQ Location:** Wyoming USA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - **Phone:** 3074106456 **Reviewer Demographics:** - **Company Size:** 40% Small-Business, 20% Enterprise #### Pros & Cons **Pros:** - Access (1 reviews) - Calling Features (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Contact Management (1 reviews) - Dialing Issues (1 reviews) - Inadequate AI Integration (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### 18. [i800](https://www.g2.com/products/i800/reviews) i800, Multi-Channel cloud-hosted next generation conversation platform **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [i800](https://www.g2.com/sellers/i800) - **Year Founded:** 2015 - **HQ Location:** Milpitas, US - **Twitter:** @i800_Inc (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/i800-inc (3 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 19. [Ipfone](https://www.g2.com/products/ipfone/reviews) IPFone with Cisco Webex (UCaaS) is an all-in-one team collaboration solution that seamlessly integrates calling, messaging, video conferencing, and more with Webex capabilities. This powerful partnership allows your organization to streamline work, enhance productivity, and achieve results faster. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [IPFone](https://www.g2.com/sellers/ipfone) - **Year Founded:** 1997 - **HQ Location:** North Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/ipfone (101 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 20. [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco (9,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumentechnologies/ (50,002 employees on LinkedIn®) - **Ownership:** NYSE:LUMN **Reviewer Demographics:** - **Company Size:** 46% Mid-Market, 38% Small-Business #### Pros & Cons **Pros:** - CRM Integration (2 reviews) - Ease of Use (2 reviews) - Call Recording (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Data Management (2 reviews) - Software Improvements (2 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Number Issues (1 reviews) ### 21. [Netstratum Communication Suite](https://www.g2.com/products/netstratum-communication-suite/reviews) NCS (Netstratum Communication Suite) is an operator-grade UCaaS and hosted PBX platform built for telecom operators, resellers, and MSPs. Delivered as a fully white-labelled, multi-tenant solution, NCS enables service providers to launch and manage their own branded communication services — including cloud telephony, softphone, unified messaging, contact centre, SIP trunking, auto dialling- under a single platform. With live operator deployments across the US, UK, and Africa, and over 25 years of telecoms expertise behind it, NCS is purpose-built for partners who need carrier-grade reliability, deep customisation, and a platform that scales with their customer base. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Seller Details:** - **Seller:** [NCS](https://www.g2.com/sellers/ncs-2f012c12-2d0d-4bb0-9b6b-db90d94c479b) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 22. [OpenScape Cloud](https://www.g2.com/products/openscape-cloud/reviews) OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud. OpenScape Cloud is a platform where traditional voice comes together with the digital world creating the hub of your digital workspace. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Mitel](https://www.g2.com/sellers/mitel-b801115a-241b-4c01-b856-18cc1aec3dee) - **Year Founded:** 2008 - **HQ Location:** Munich - **Twitter:** @Unify (6,532 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208298/ (2,060 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 23. [Opus Cloud Telephony](https://www.g2.com/products/opus-cloud-telephony/reviews) Hosted or Cloud Telephony is being adopted by an increasing number of organisations as a means to refresh to their communications technology and a boost to competitive advantage, without the need for large capital investment. **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Opus Telecoms](https://www.g2.com/sellers/opus-telecoms) - **HQ Location:** Farnham - **LinkedIn® Page:** https://www.linkedin.com/company/opus-telecom-limited (2 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 83% Enterprise, 17% Small-Business ### 24. [Sangoma](https://www.g2.com/products/sangoma/reviews) NetFortris Analytics deliver deep, actionable insights into your communications solution and your operations. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [NetFortris](https://www.g2.com/sellers/netfortris) - **Year Founded:** 2004 - **HQ Location:** Plano, US - **Twitter:** @NetFortris (10,728 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/26604/ (98 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Convenience (1 reviews) - Features (1 reviews) ### 25. [Smart Choice Communications](https://www.g2.com/products/smart-choice-communications/reviews) SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Smart Choice Communications](https://www.g2.com/sellers/smart-choice-communications) - **Year Founded:** 1998 - **HQ Location:** New York, New York, United States - **Twitter:** @SCC_IP (572 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smart-choice-communications/ (175 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ## Parent Category [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## Related Categories - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## Buyer Guide ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.