# Best UCaaS Platforms - Page 13

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 228

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 228+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=3695)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and GoTo Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=goto-connect)

**Sponsored**

### SearchStax

SearchStax - the Search Experience Company - enables marketers and developers to deliver fast, relevant website search experiences. SearchStax Site Search is an AI-powered solution engineered to give marketers the agility they need to optimize site search outcomes with full visibility into search analytics and the tools to improve relevancy, promote content and make updates with just a few clicks. SearchStax Managed Search service makes it easier to manage highly-available and scalable Solr infrastructure in any cloud. SearchStax Site Search Features ------------------------------------------- • Intelligence and AI - Smart Answers, Smart Ranking, Auto-suggestions, Related Searches, Most Popular Searches, Smart Match Assist • Search and Discovery Experience - Filters, Facets, Grid/List Views, Sorting, Spell Check, Hit Highlighting, Location-based Search • Site Search Analytics and Insights - Search Insights, Advanced Analytics, Export Data as CSV, Reporting APIs • Marketing Optimization Tools - Promotions, Synonyms, Branded Dictionary, Ranking and Boost • Enhanced Features - Location Search, Program Search, Events Search, People Search, Multi-language (\> 40 languages) • Security and Compliance - GDPR, WCAG 2.2 AA, AICPA SOC 2, ISO-IEC 27001, HIPAA • Data Connectors - Crawler, APIs, Search UI Kits. Drupal and Sitecore Modules We are headquartered in Los Angeles, California with a distributed team located around the world.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-13T20%3A01%3A04Z&secure%5Bdisplayable_resource_id%5D=1011446&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=35351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=35351&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fonlycontent%3D1%26optimizely_user_id%3Da916f6f81cd61f75eb1d87620d9ab0df%26page%3D13&secure%5Btoken%5D=cc540326fa9d2d86dd1f99973ca436c04e3afda74a2e2f612a8b244c210acf7a&secure%5Burl%5D=https%3A%2F%2Fwww.searchstax.com%2Fsite-search%2F&secure%5Burl_type%5D=custom_url)

### [#One](https://www.g2.com/products/dream-broker-ltd-one/reviews)

#One is a secure communication software offering a range of features to simplify communications and boost productivity. #One combines video meetings and conferencing, chats, instant messaging and file sharing seamlessly into one, cyber secure software. #One enables your teams and external partners to connect and collaborate effortlessly anywhere, anytime. The software caters to businesses, organisations, and individuals seeking a European GDPR-compliant communication platform to secure their communication. Key features of #One: - Online meetings and video conferences — Arrange and host secure online meetings and video conferences for real-time communication and collaboration with colleagues and external partners. Share presentations and important documents and use meeting chat for providing relevant information in written format. - Team chat and instant messaging — Chat with teams with rich group discussions to stay connected and updated on important topics. Connect with colleague via personal one-to-one instant messaging. Keep discussions organized with intuitive replies and chat history. - Rooms — Organise communication with teams and external stakeholders in #One Rooms, designed for streamlined collaboration. Rooms allow users to arrange online meetings, video calls, chats, and document sharing in one place per topic or team, helping teams and project members to stay aligned. Benefits of using #One: - All-in-one communication software — #One eliminates the need to switch between multiple tools by integrating video meetings, video calls, chat, instant messaging, and file sharing into one central platform. - Enhanced collaboration with dedicated rooms — Supports virtual collaboration rooms for departments, projects, or client communication. Each room serves as a centralised hub for messaging, meetings, and document sharing keeping everyone aligned and informed. - Secure and private infrastructure — Hosted in Finland within the EU on Dream Broker’s own server infrastructure, #One is built for organisations that take information security and privacy seriously. #One is audited by third-party experts in order to safeguard users’ data.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind #One?

- **Seller:** [Dream Broker Ltd.](https://www.g2.com/sellers/dream-broker-ltd)
- **Year Founded:** 2007
- **HQ Location:** Espoo, Finland, FI
- **Twitter:** @DreamBrokerLtd  
1,380 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63bb3d9f5223704a3a0ddf9ab7ef9a28505f04b16d280cab40036692299c4592&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdream-broker-oy%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of #One?

**["Excellent utility"](https://www.g2.com/survey_responses/one-review-11168107)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/one-review-11168107)

### [OneCloud Networks](https://www.g2.com/products/onecloud-networks/reviews)

Effective communications systems are critical to every business as they respond to the demands of todays work environment.

#### Who Is the Company Behind OneCloud Networks?

- **Seller:** [OneCloud Networks](https://www.g2.com/sellers/onecloud-networks)
- **Year Founded:** 2007
- **HQ Location:** Plano, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8e624ac04dd70585fc1427b35fa0834f744e1096bdd4f10cc7c81b02709e8f6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonecloud-networks&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [OpenScape Business](https://www.g2.com/products/openscape-business/reviews)

OpenScape Business combines voice, conferencing, messaging, mobility, and contact center in a single solution. This integration reduces vendor management overhead and eliminates compatibility issues between point solutions. Scale from 2 to 2,000 users without introducing additional platforms or forcing architectural changes to accommodate growth.

#### Who Is the Company Behind OpenScape Business?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Optus Loop Live](https://www.g2.com/products/optus-loop-live/reviews)

Optus Loop Live lets you use business phone features on your mobile or PC with a monthly subscription and the Optus Loop Live app.

#### Who Is the Company Behind Optus Loop Live?

- **Seller:** [Optus](https://www.g2.com/sellers/optus)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1446235b2232bd412f3a948c16dbf58ebf2e3df021b7ddbc11a04e42374bd63f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foptus%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [overtime.talk](https://www.g2.com/products/overtime-talk/reviews)

Never miss a call again with Overtime's AI receptionist. Answer calls 24/7, book appointments, qualify leads, and handle customer enquiries automatically. Built for UK businesses

#### Who Is the Company Behind overtime.talk?

- **Seller:** [overtime.talk](https://www.g2.com/sellers/overtime-talk)
- **HQ Location:** Bedford, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ce8fe975fd8f7074251d1cdf4efb6429d7835f490e51632c9bdcd933af2ffe2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fovertimetalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [pascom](https://www.g2.com/products/pascom/reviews)

At pascom, we upgrade business communications. With our pascom ONE cloud phone systems, your business will benefit form a centralised, intelligent hub packed full of Telephony, Unified Communications and Contact Centre functionality to ensure you can gain complete control over every aspect of your business communication requirements. The best bit; as we believe in delivering excellent customer service, all our business communications and collaboration tools are included as standard. Coupled with our industry unique Concurrent User licensing, your business will also benefit from even greater flexibility. Visit our website (www.pascom.net) and start upgrading your business communications free today.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind pascom?

- **Seller:** [pascom](https://www.g2.com/sellers/pascom)
- **Year Founded:** 1997
- **HQ Location:** Deggendorf, DE
- **Twitter:** @pascom\_net  
1,254 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1548e1a8cb8c191f00dcd0655c0e44a6aabe8a58ac2390dc26053d8f35527b1a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpascom-net&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of pascom?

**["Best cloud phone system for business"](https://www.g2.com/survey_responses/pascom-review-7414528)**

**Rating:** 4.5/5.0 stars

_— Ankit K._

[Read full review](https://www.g2.com/survey_responses/pascom-review-7414528)

### [PBXact](https://www.g2.com/products/pbxact/reviews)

The PBXact Business phone system is a fully-featured IP-PBX designed with unified communication features for organizations needing mobility, productivity and collaboration capabilities.

#### Who Is the Company Behind PBXact?

- **Seller:** [CyberLynk Network](https://www.g2.com/sellers/cyberlynk-network)
- **Year Founded:** 1995
- **HQ Location:** N/A
- **Twitter:** @CyberLynk  
259 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15d61c2cc72062afe6a693426df7180364fe39b5dc1fc365dd267703445cb833&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyberlynk-network-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [PortaSwitch](https://www.g2.com/products/portaswitch/reviews)

PortaSwitch is a unified Service Management and Delivery Platform that combines Class 4/5 SIP softswitch functionality (PortaSIP) with a convergent real-time billing and Online Charging System (PortaBilling) in a single platform. It enables telecom operators, ISPs, MVNOs, and UCaaS providers to launch, manage, and monetize voice, messaging, IoT/M2M, and data traffic. Key capabilities: - Real-time billing and charging with fund locking to prevent balance overruns; - Class 4/5 softswitch with SIP call routing and IP Centrex/Cloud PBX support; - geo-redundant multi-site architecture with automatic failover and zero downtime during updates; - open architecture with REST API and full source code access (unlimited license). PortaSwitch is available as a one-time unlimited license (per-installation, not tied to subscriber count) or a monthly SaaS subscription based on billable events, for on-premise or cloud (Oracle Cloud Infrastructure) deployment.

#### Who Is the Company Behind PortaSwitch?

- **Seller:** [PortaOne](https://www.g2.com/sellers/portaone)
- **Year Founded:** 2001
- **HQ Location:** Vancouver, CA
- **Twitter:** @PortaOne
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73ec39329ab6a0da208be8b19a161ee27508fd3027b7835d3d159e8c3b78f00c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fportaone%2F&secure%5Burl_type%5D=linkedin_company_website)  
160 employees on LinkedIn®

### [Pravica](https://www.g2.com/products/pravica/reviews)

Pravica is a pioneering Web3 platform dedicated to providing secure, decentralized communication tools that empower users to maintain control over their data and digital identities. By leveraging blockchain technology, Pravica offers a suite of products designed to enhance privacy and security in digital interactions, catering to both individual users and enterprises. Key Features and Functionality: - Klubz: A community-based communication tool emphasizing high-scale security and data privacy, ensuring that conversations remain confidential. - Walletify: An accessible and cost-effective solution for payment processing, utilizing stablecoin technology to facilitate seamless transactions. - S3 : A comprehensive dashboard that enables users to create and manage stablecoins, offering extensive analytics to support secure tokenization of services. - Pravica Messenger: An end-to-end encrypted messaging tool designed for both individuals and enterprises, allowing secure group messaging and coordination. - Pravica Club: A multi-featured crypto-native platform tailored to aid management and governance in communities, enterprises, and DAOs. Primary Value and User Solutions: Pravica addresses the growing need for privacy and security in digital communications by offering decentralized solutions that eliminate reliance on centralized servers, thereby reducing the risk of data breaches and unauthorized access. Its products are designed to empower users with full control over their data and digital identities, ensuring confidentiality, speed, and reliability in communications and transactions. By integrating blockchain technology, Pravica provides a trustworthy and transformative digital landscape for individuals, businesses, and government entities seeking to enhance their communication infrastructures securely.

#### Who Is the Company Behind Pravica?

- **Seller:** [Pravica](https://www.g2.com/sellers/pravica)
- **Year Founded:** 2020
- **HQ Location:** Cairo, EG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9c966d728b8bdfff82774c12782ec11fd9e657a258e10402db9e40d2ef56667&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpravicasuite%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Radius Connect](https://www.g2.com/products/radius-radius-connect/reviews)

Radius Connect is the leading independent telecommunications provider in the UK and Ireland. Our intelligent, cloud-based telephony solutions can boost your business and improve efficiency. With its flexible, affordable, and easy-to-use software, you can reduce the costs of your calls, improve call quality, and help to future-proof your business. From simple desk phone solutions to desktop applications and CRM integration, you can choose a stack of features that’s right for you.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Radius Connect?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Radius Connect?

- **Seller:** [Radius](https://www.g2.com/sellers/radius)
- **Year Founded:** 1990
- **HQ Location:** Crewe, England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0982e7fcb6997db5337057a80635d74f9c6b8005f7a98ca27905ab067da6704&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-radius-group&secure%5Burl_type%5D=linkedin_company_website)  
1,725 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Do G2 Reviewers Say About Radius Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integration** options of Radius Connect, enhancing clarity and consistency in client interactions.
- Users appreciate the **options variety** of Radius Connect, benefiting from customizable phone solutions and integrations.
- Users value the **reliable authentication** provided by Radius Connect, simplifying access to office WiFi with a single password.

##### Cons

- Users report **connection issues** with Radius Connect, often experiencing server downtime that delays load balancing.
- Users experience **performance issues** with Radius Connect, facing slow and unreliable fax transmissions that delay client correspondence.

#### What Are Recent G2 Reviews of Radius Connect?

**["Extreme easy connect with Radius"](https://www.g2.com/survey_responses/radius-connect-review-9813878)**

**Rating:** 5.0/5.0 stars

_— Prashant S._

[Read full review](https://www.g2.com/survey_responses/radius-connect-review-9813878)

**["Provides a good VoIP platform"](https://www.g2.com/survey_responses/radius-connect-review-9881311)**

**Rating:** 4.0/5.0 stars

_— Michele S._

[Read full review](https://www.g2.com/survey_responses/radius-connect-review-9881311)

### [RedCloud](https://www.g2.com/products/redcloud/reviews)

RedCloud is a single, unified SaaS communications system built for remote work, fast response, and on-the-go with voice, video, team chat, SMS and 50+ features. No contracts and priced for small businesses.

#### Who Is the Company Behind RedCloud?

- **Seller:** [REDCLOUD.US](https://www.g2.com/sellers/redcloud-us)
- **Year Founded:** 2020
- **HQ Location:** Rogers, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7874a5040aea1ecb38fa8591c3b3c97b25aa5ae1282456fc0be9154e60047a7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fredcloud-us%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [REDCOM Sigma](https://www.g2.com/products/redcom-sigma/reviews)

REDCOM Sigma® is a commercial-off-the-shelf (COTS) Command & Control software ecosystem with voice, video, chat, and conferencing. Sigma can be deployed in the Cloud or on the hypervisor of your choice. Built to support DoD network modernization strategies, REDCOM Sigma increases the warfighter’s operational flexibility while reducing size, weight, and power (SWaP) requirements at the tactical edge. REDCOM Sigma is based on open standards with a focus on interoperability, flexibility, and ease of use, and is listed on the DoDIN Approved Products List (APL).

#### Who Is the Company Behind REDCOM Sigma?

- **Seller:** [REDCOM](https://www.g2.com/sellers/redcom)
- **Year Founded:** 1978
- **HQ Location:** Victor, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cab7e4e749d0b76aa7145f0ed636562f26dc0a8a8f32aaae469b60ba541a860a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fredcom-laboratories-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
158 employees on LinkedIn®

### [RingDesk](https://www.g2.com/products/ringdesk/reviews)

RingDesk is an AI answering service for local service businesses — HVAC, plumbing, roofing, legal, medical, and trades. Starts at $199/month flat with no per-minute fees. Your AI receptionist captures leads, books appointments on your calendar, and routes urgent calls in real time. Month-to-month, keep your existing number, go live in ~5 minutes.

#### Who Is the Company Behind RingDesk?

- **Seller:** [RingDesk](https://www.g2.com/sellers/ringdesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Sabio CX Platform](https://www.g2.com/products/sabio-cx-platform/reviews)

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

#### Who Is the Company Behind Sabio CX Platform?

- **Seller:** [DatapointEurope](https://www.g2.com/sellers/datapointeurope)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82b2c0d9192ebbc43ead091527efa583f810ee083b4048896deed7801294e9b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsabio%2F&secure%5Burl_type%5D=linkedin_company_website)  
650 employees on LinkedIn®

### [Samespace](https://www.g2.com/products/samespace-samespace/reviews)

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Samespace?

- **Seller:** [Samespace](https://www.g2.com/sellers/samespace)
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, US
- **Twitter:** @samespace  
520 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caf8e3df5c07ce650af4a1d8ddfc1b04b85eb9bf50c13d469c38469f4a581e57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13646555&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Samespace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics.
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly.
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration.
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency.
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs.

##### Cons

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product.
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace.
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow.
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing.
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace.

#### What Are Recent G2 Reviews of Samespace?

**["Great tool for training, self performance review and quality tracking purpose!"](https://www.g2.com/survey_responses/samespace-review-6949194)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/samespace-review-6949194)

**["Samespace - A Powerful and Underrated AI Communication Tool"](https://www.g2.com/survey_responses/samespace-review-10788019)**

**Rating:** 5.0/5.0 stars

_— Parthiv M._

[Read full review](https://www.g2.com/survey_responses/samespace-review-10788019)

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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

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