# Best UCaaS Platforms - Page 12

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 228

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 228+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=1332029)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

**Sponsored**

### Navan (Formerly TripActions)

Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-13T04%3A14%3A36Z&secure%5Bdisplayable_resource_id%5D=378&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=39331&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=39331&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fonlycontent%3D1%26optimizely_user_id%3Da916f6f81cd61f75eb1d87620d9ab0df%26page%3D12&secure%5Btoken%5D=22231cb22256cdadb539b81763b2cd09a8d6e84d9c8ca23609a6c8443e3d2ad5&secure%5Burl%5D=https%3A%2F%2Fnavan.com%2Fget-started%2Fdemo%3Futm_medium%3DPaidReviews%26utm_source%3Dg2%26utm_campaign%3DReviewsite_G2_AMER_All_US_EN_TravExp_Pro_NA_All_All_All_Keyword_Review_Demo_Demo_Gated_FY26Q2_H&secure%5Burl_type%5D=custom_url)

### [Lgorithm Solutions](https://www.g2.com/products/lgorithm-solutions/reviews)

Lgorithm Solutions helps enhancing businesses and industries by offering end-to-end Unified Communication Solutions that are highly customizable to fit each vertical’s needs. With our efficient Call and Contact Center Solutions, Voice Solutions, Field Sales Management and Mobility, Advanced Algorithms, Strong Domain Aptitude and Broad Innovation abilities empowers our clients to increase their profitability while reducing their operational expenses.

#### Who Is the Company Behind Lgorithm Solutions?

- **Seller:** [Lgorithm Solutions](https://www.g2.com/sellers/lgorithm-solutions)
- **Year Founded:** 2014
- **HQ Location:** Taguig City, PH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b51ab38db56a085c57c50068e4de0ea766ac1efecef2594a7fc0073dbe08bfed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flgorithm-solutions%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Lumen UC&C](https://www.g2.com/products/lumen-uc-c/reviews)

CenturyLink® Unified Communications and Collaboration (UC&C) solutions combine adaptive networking capabilities with a complete portfolio of leading technologies on a secure global network with end-to-end support. CenturyLink® Unified Communications and Collaboration (UC&C) solutions combine adaptive networking capabilities with a complete portfolio of leading technologies on a secure global network with end-to-end support. Our extensive UC&C portfolio includes cloud, hosted, and fully managed services built upon best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. CenturyLink UC&C Solutions: • Cisco WebEx delivered by CenturyLink - dynamic online meetings with integrated collaboration tools • Skype for Business, Managed by CenturyLink - holistic UC&C platform integrating network, hosting and communications • Amazon Chime delivered by CenturyLink - cost-effective, fully-supported, easy-to-implement UC&C experience that solves many challenges of digital transformation • CenturyLink Ready-Access - global, reservationless audio conferencing solution • BlueJeans delivered by CenturyLink - high-quality, secure, scalable, cloud-based video collaboration system • CenturyLink Managed Video Conferencing - cloud-based conferencing solutions connect users and stakeholders around the world • CenturyLink Managed Event - flexible dial-in options, secure meeting access, and streamlined scheduling and attendance — with our professionally trained operator and customer care staff • CenturyLink Managed Webcasting Services - powered by ON24, allows users to distribute multimedia content through a customizable, interactive interface. • CenturyLink Web Meeting - intuitive, online experience that makes online meetings and webinars easy"

#### Who Is the Company Behind Lumen UC&C?

- **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies)
- **Year Founded:** 1930
- **HQ Location:** Monroe, LA
- **Twitter:** @lumentechco  
9,154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc4fef0fb816160b3c61d5e8cae1b60a9ba740ef91c8417ea60ca7d20f42ad59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumentechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
49,367 employees on LinkedIn®
- **Ownership:** NYSE:LUMN

### [MAD Over Cloud](https://www.g2.com/products/mad-over-cloud/reviews)

MAD Over Cloud is a comprehensive cloud hosting and connectivity solution designed to empower businesses by providing a robust suite of telecommunication services. This all-in-one platform enables organizations to manage their communication needs efficiently, ensuring seamless operations and enhanced productivity. Key Features and Functionality: - Phone Extensions: Facilitate internal and external communication with customizable phone extensions tailored to your business structure. - Line Hunts: Ensure no call goes unanswered by distributing incoming calls across multiple lines, optimizing call management. - Call Queues: Manage high call volumes effectively by placing incoming calls in queues, reducing wait times and improving customer satisfaction. - Interactive Voice Response (IVR: Automate call routing with IVR systems, allowing callers to interact through voice or keypad inputs for efficient service. - Soft Phones: Enable employees to make and receive calls via computers or mobile devices, supporting remote work and flexibility. - Voicemails: Provide reliable voicemail services to capture messages when lines are busy or unattended. - On-Hold Messages: Enhance caller experience with customized on-hold messages or music, keeping clients engaged during wait times. Primary Value and Solutions Provided: MAD Over Cloud addresses the critical need for reliable and scalable communication infrastructure without the burden of significant upfront investments. By offering a hosted solution, businesses can achieve 99% uptime without the costs associated with server maintenance or PABX systems. The service operates on a flexible, user-based monthly pricing model, which includes handsets, ensuring cost-effectiveness. This approach allows organizations to focus on their core operations while benefiting from a robust and adaptable communication system.

#### Who Is the Company Behind MAD Over Cloud?

- **Seller:** [Mad Over Tech](https://www.g2.com/sellers/mad-over-tech)
- **Year Founded:** 2020
- **HQ Location:** Glen Waverley, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=393f0bec19963f727f5d96b70037afe9392d06e17b6ce4daeab386cd6ac4ec58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmadovertech01%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Mitel One](https://www.g2.com/products/mitel-one/reviews)

#### Who Is the Company Behind Mitel One?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mitel OpenScape UC](https://www.g2.com/products/mitel-openscape-uc/reviews)

#### Who Is the Company Behind Mitel OpenScape UC?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mitel Secure Cloud](https://www.g2.com/products/mitel-secure-cloud/reviews)

#### Who Is the Company Behind Mitel Secure Cloud?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mitel Unify Phone](https://www.g2.com/products/mitel-unify-phone/reviews)

#### Who Is the Company Behind Mitel Unify Phone?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mitel WX](https://www.g2.com/products/mitel-wx/reviews)

#### Who Is the Company Behind Mitel WX?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [MiVoice MX-ONE](https://www.g2.com/products/mitel-networks-mivoice-mx-one/reviews)

#### Who Is the Company Behind MiVoice MX-ONE?

- **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9)
- **Year Founded:** 1972
- **HQ Location:** Kanata, Ontario
- **Twitter:** @Mitel  
22,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,011 employees on LinkedIn®
- **Total Revenue (USD mm):** $1,300

### [Mobex Hosted PBX](https://www.g2.com/products/mobex-hosted-pbx/reviews)

With Mobex, your phone service will be more valuable than ever. Mobex is more affordable and customizable than big phone service providers that box you into generic packages & contracts.

#### Who Is the Company Behind Mobex Hosted PBX?

- **Seller:** [Mobex Business Telecommunications](https://www.g2.com/sellers/mobex-business-telecommunications)
- **Year Founded:** 2012
- **HQ Location:** Tampa, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eac64910217ef66b239fd929f673437ba0c918329e0e6e7f71ee79fac43a5b20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobex-business-telecommunications%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [NetFortris Call Center](https://www.g2.com/products/netfortris-call-center/reviews)

Get queues, on-demand recording, reporting and more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind NetFortris Call Center?

- **Seller:** [NetFortris](https://www.g2.com/sellers/netfortris)
- **Year Founded:** 2004
- **HQ Location:** Plano, US
- **Twitter:** @NetFortris  
10,700 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db24664abef3523d9e57945f52e5984a784b8ebfa9276fdae72f6319a877f40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26604%2F&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of NetFortris Call Center?

**["Gets the job done!"](https://www.g2.com/survey_responses/netfortris-call-center-review-7907979)**

**Rating:** 5.0/5.0 stars

_— Jose P._

[Read full review](https://www.g2.com/survey_responses/netfortris-call-center-review-7907979)

**["worked well"](https://www.g2.com/survey_responses/netfortris-call-center-review-6985929)**

**Rating:** 4.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/netfortris-call-center-review-6985929)

### [NewLync 2.0 UCaaS Solution](https://www.g2.com/products/newlync-2-0-ucaas-solution/reviews)

NewLync is a Unified Communications as a Service platform, which is a cloud-based platform for enterprise communication and collaboration applications. NewLync offers a suite of integrated communication and collaboration tools, such as voice calling, video conferencing, instant messaging, presence, and file sharing, all delivered as a service over the Internet.

#### Who Is the Company Behind NewLync 2.0 UCaaS Solution?

- **Seller:** [New Rock](https://www.g2.com/sellers/new-rock)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [NextPlane](https://www.g2.com/products/nextplane/reviews)

NextPlane is a universal team hub service that enables your team to easily communicate from any platform or device, such as Microsoft Teams, Skype for Business Server, Slack, and Webex Teams.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind NextPlane?

- **Seller:** [Nextplane](https://www.g2.com/sellers/nextplane)
- **Year Founded:** 2008
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc9463ad9aa85b1f58d0c1fa8db7a70f6932b0c071baa965fe46c5981c1e44a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnextplane%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of NextPlane?

**["ConverseMaxine a unique product available for the communication"](https://www.g2.com/survey_responses/nextplane-review-2929441)**

**Rating:** 5.0/5.0 stars

_— Sandip P._

[Read full review](https://www.g2.com/survey_responses/nextplane-review-2929441)

#### What Are G2 Users Discussing About NextPlane?

- [What is ConverseMaxine used for?](https://www.g2.com/discussions/what-is-conversemaxine-used-for)

### [Norstar Cloud](https://www.g2.com/products/norstar-cloud/reviews)

UNIFIED COMMUNICATIONS Voice, messaging, video conferencing and screen sharing all in one Cloud or On-Premise

#### Who Is the Company Behind Norstar Cloud?

- **Seller:** [NORSTAR Networks](https://www.g2.com/sellers/norstar-networks)
- **Year Founded:** 1987
- **HQ Location:** Wilkes-Barre, US
- **Twitter:** @NORSTARNetworks  
1,174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e7e3e070b91c5ea1186b62c6ff6c1775d717f81bd182e5f2b0943726db058e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2197900%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

### [#One](https://www.g2.com/products/dream-broker-ltd-one/reviews)

#One is a secure communication software offering a range of features to simplify communications and boost productivity. #One combines video meetings and conferencing, chats, instant messaging and file sharing seamlessly into one, cyber secure software. #One enables your teams and external partners to connect and collaborate effortlessly anywhere, anytime. The software caters to businesses, organisations, and individuals seeking a European GDPR-compliant communication platform to secure their communication. Key features of #One: - Online meetings and video conferences — Arrange and host secure online meetings and video conferences for real-time communication and collaboration with colleagues and external partners. Share presentations and important documents and use meeting chat for providing relevant information in written format. - Team chat and instant messaging — Chat with teams with rich group discussions to stay connected and updated on important topics. Connect with colleague via personal one-to-one instant messaging. Keep discussions organized with intuitive replies and chat history. - Rooms — Organise communication with teams and external stakeholders in #One Rooms, designed for streamlined collaboration. Rooms allow users to arrange online meetings, video calls, chats, and document sharing in one place per topic or team, helping teams and project members to stay aligned. Benefits of using #One: - All-in-one communication software — #One eliminates the need to switch between multiple tools by integrating video meetings, video calls, chat, instant messaging, and file sharing into one central platform. - Enhanced collaboration with dedicated rooms — Supports virtual collaboration rooms for departments, projects, or client communication. Each room serves as a centralised hub for messaging, meetings, and document sharing keeping everyone aligned and informed. - Secure and private infrastructure — Hosted in Finland within the EU on Dream Broker’s own server infrastructure, #One is built for organisations that take information security and privacy seriously. #One is audited by third-party experts in order to safeguard users’ data.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind #One?

- **Seller:** [Dream Broker Ltd.](https://www.g2.com/sellers/dream-broker-ltd)
- **Year Founded:** 2007
- **HQ Location:** Espoo, Finland, FI
- **Twitter:** @DreamBrokerLtd  
1,380 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63bb3d9f5223704a3a0ddf9ab7ef9a28505f04b16d280cab40036692299c4592&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdream-broker-oy%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of #One?

**["Excellent utility"](https://www.g2.com/survey_responses/one-review-11168107)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/one-review-11168107)

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Spotlight Categories

[Bot Platforms Software](https://www.g2.com/categories/bot-platforms)

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[Password Managers Software](https://www.g2.com/categories/password-managers)

[Product Analytics Software](https://www.g2.com/categories/product-analytics)

[Audit Management Software Solutions](https://www.g2.com/categories/audit-management)

Similar Categories

- [Team Collaboration](/categories/team-collaboration)
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- [Audio Conferencing](/categories/audio-conferencing)
- [Board Management](/categories/board-management)
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- [Calendar](/categories/calendar-software)
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- [Decision-Making](/categories/decision-making)
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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

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