# Best UCaaS Platforms - Page 2

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 227

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=1332029)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

**Sponsored**

### Verito

Verito offers cloud hosting and managed IT for tax and accounting firms. Run your desktop tax & accounting software securely from any location. Private servers, MFA, and offline encrypted backups keep you IRS and FTC compliant without extra work. 100% uptime since 2016. Dedicated resources mean your software runs faster. Our VeritCertified support team knows tax software inside out and responds in under one minutes. We handle the IT so you can focus on clients. It just works. Securely.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-05T01%3A33%3A17Z&secure%5Bdisplayable_resource_id%5D=1005160&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=103132&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=103132&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Ffrom%3D1%26onlycontent%3D1%26page%3D2&secure%5Btoken%5D=5685da791c778d029e6eb0e5003003d99509725957530ec23ab21f99cb23d5c7&secure%5Burl%5D=https%3A%2F%2Fwww.verito.com%2F&secure%5Burl_type%5D=company_website)

### [3CX](https://www.g2.com/products/3cx/reviews)

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

**Average Rating:** 4.4/5.0

**Total Reviews:** 431

#### How Do G2 Users Rate 3CX?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CX?

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX  
30,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website)  
183 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, President
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About 3CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices.
- Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed.
- Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices.
- Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity.
- Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs.

##### Cons

- Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support.
- Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks.
- Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively.
- Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX.
- Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations.

#### What Are Recent G2 Reviews of 3CX?

**["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/3cx-review-5362484)

**["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)**

**Rating:** 4.5/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/3cx-review-12707768)

#### What Are G2 Users Discussing About 3CX?

- [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote

### [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews)

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively.

**Average Rating:** 4.4/5.0

**Total Reviews:** 255

#### How Do G2 Users Rate Zoho Cliq?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zoho Cliq?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 55% Small, 30% Medium

#### What Do G2 Reviewers Say About Zoho Cliq?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zoho Cliq's **ease of use** exceptional, enjoying seamless communication and quick setup for their teams.
- Users value the **seamless internal communication** features of Zoho Cliq, enhancing team collaboration and response efficiency.
- Users appreciate the **easy communication** features of Zoho Cliq, enabling seamless collaboration with teams and customers.
- Users value the **easy file sharing** in Zoho Cliq, enhancing team collaboration without switching applications.
- Users value the **effective team collaboration** features of Zoho Cliq, enhancing communication and teamwork in various settings.

##### Cons

- Users experience **slow loading** times with Zoho Cliq, affecting performance and user experience with multiple chats and channels.
- Users find the **difficult navigation** in Zoho Cliq challenging, especially for beginners dealing with extensive features.
- Users desire the **missing functionality** of in-chat search and enhanced mobile app features for a better experience.
- Users feel that Zoho Cliq is **not intuitive** , making navigation and channel creation challenging for beginners.
- Users find the **user interface unresponsive** and suggest improvements for a more modern experience in Zoho Cliq.

#### What Are Recent G2 Reviews of Zoho Cliq?

**["Nice product to chat with the colleague"](https://www.g2.com/survey_responses/zoho-cliq-review-7818314)**

**Rating:** 4.5/5.0 stars

_— Anto Shajmon M._

[Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-7818314)

**["Organized Team Chats and Seamless Zoho Integrations"](https://www.g2.com/survey_responses/zoho-cliq-review-13094213)**

**Rating:** 5.0/5.0 stars

_— Samiksha P._

[Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-13094213)

#### What Are G2 Users Discussing About Zoho Cliq?

- [What is Zoho Cliq used for?](https://www.g2.com/discussions/what-is-zoho-cliq-used-for) - 1 comment, 2 upvotes
- [What is Zoho platform?](https://www.g2.com/discussions/what-is-zoho-platform) - 2 comments
- [What is Zoho connect?](https://www.g2.com/discussions/zoho-cliq-what-is-zoho-connect) - 1 comment
- [How do I use Zoho Cliq?](https://www.g2.com/discussions/how-do-i-use-zoho-cliq) - 1 comment
- [What is Zoho Cliq?](https://www.g2.com/discussions/what-is-zoho-cliq) - 1 comment

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.9/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Crexendo](https://www.g2.com/products/crexendo/reviews)

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

**Average Rating:** 4.9/5.0

**Total Reviews:** 351

#### How Do G2 Users Rate Crexendo?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crexendo?

- **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions)
- **Company Website:** www.crexendo.com
- **Year Founded:** 1995
- **HQ Location:** Tempe, Arizona
- **Twitter:** @Crexendo  
3,287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Non-Profit Organization Management, Construction
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Crexendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy.
- Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations.
- Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable.
- Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free.
- Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout.

##### Cons

- Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability.
- Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting.
- Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance.
- Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively.
- Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications.

#### What Are Recent G2 Reviews of Crexendo?

**["Reliable Global Calling with a Simple, Centralized Dashboard"](https://www.g2.com/survey_responses/crexendo-review-12951714)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714)

**["Smooth Setup and Fast, Attentive Support from Carol Kloss and Romina Bonaobra"](https://www.g2.com/survey_responses/crexendo-review-13061620)**

**Rating:** 5.0/5.0 stars

_— \*Arrow R._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-13061620)

#### What Are G2 Users Discussing About Crexendo?

- [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments

### [Ultatel](https://www.g2.com/products/ultatel/reviews)

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses.

**Average Rating:** 4.7/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate Ultatel?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 10.0/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ultatel?

- **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel)
- **Company Website:** www.ultatel.com
- **Year Founded:** 2016
- **HQ Location:** Herndon, Virginia
- **Twitter:** @ultatel  
138 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c3d9705d56c3b68079cbb6467b51b6975f41894660eb03e6e67720079b3ac66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fultatel%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 75% Small, 23% Medium

#### What Do G2 Reviewers Say About Ultatel?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive and knowledgeable customer support** of Ultatel, ensuring prompt and effective issue resolution.
- Users commend Ultatel for its **responsive and knowledgeable customer service** , ensuring prompt assistance and effective issue resolution.
- Users highlight the **reliability** of Ultatel, appreciating its stable performance and seamless communication management across departments.
- Users love the **ease of use** of Ultatel, enjoying its intuitive management and seamless communication organization.
- Users value the **responsive support** of Ultatel, highlighting prompt resolutions and clear communication when needed.

##### Cons

- Users find the **admin control cumbersome** , facing slow responses and desiring more self-service options on the portal.
- Users face a challenging **learning curve** with Ultatel, particularly during complex setup and configuration processes.
- Users experience **glitches** with Ultatel, facing slow performance and frustrating issues during device switching and task management.
- Users face **access issues** with Ultatel, struggling with connectivity and integration that hinder multitasking and productivity.
- Users wish they could handle certain tasks themselves instead of relying on **limited self-service options** for account management.

#### What Are Recent G2 Reviews of Ultatel?

**["Ultatel: Cost-Effective and Effortlessly Streamlines Communication"](https://www.g2.com/survey_responses/ultatel-review-12606312)**

**Rating:** 5.0/5.0 stars

_— Rita S._

[Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312)

**["Reliable VoIP Platform with Strong Partner Support and Solid Feature Set"](https://www.g2.com/survey_responses/ultatel-review-12346607)**

**Rating:** 5.0/5.0 stars

_— Patrick A._

[Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607)

### [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Office Manager
- **Top Industries:** Staffing and Recruiting, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Vonage Business Communications, enhancing their daily communication with prospects effectively.
- Users value the **integrated calling features** of Vonage, enhancing communication and simplifying remote team interactions.
- Users praise Vonage for its **fantastic customer support** , enhancing their overall experience with the service.
- Users commend the **reliability** of Vonage Business Communications, ensuring consistent connectivity for their daily business engagements.
- Users value the **excellent voice quality and comprehensive features** of Vonage, making it ideal for communication needs.

##### Cons

- Users report **texting limitations** with Vonage, affecting message delivery and causing frustration during communications.
- Users express frustration with **slow and unhelpful customer service** , hindering issue resolution and complicating project needs.
- Users report frequent **call drops** , leading to missed communications and frustrating connectivity issues with Vonage Business Communications.
- Users experience **connection issues** with Vonage, leading to dropped calls and missed alerts despite generally good service.
- Users find Vonage Business Communications to be **expensive** , especially for small businesses and startups seeking affordable solutions.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["All-in-One Cloud Communications with Powerful APIs and Innovation"](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)

**["Reliable, Flexible Communication That Keeps Our Team Connected Anywhere"](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [CallTower](https://www.g2.com/products/calltower/reviews)

Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.

**Average Rating:** 4.3/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate CallTower?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 7.8/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallTower?

- **Seller:** [CallTower](https://www.g2.com/sellers/calltower)
- **Company Website:** calltower.com
- **Year Founded:** 2002
- **HQ Location:** South Jordan, Utah, United States
- **Twitter:** @calltower  
8,987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9f46b38c421cdb86d6e6d8650fc5c02c6040fd029b80b151e8bf6812e5ab48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltower%2F&secure%5Burl_type%5D=linkedin_company_website)  
249 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 61% Medium, 24% Small

#### What Do G2 Reviewers Say About CallTower?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience.
- Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings.
- Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations.
- Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams.
- Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people.

##### Cons

- Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues.
- Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices.
- Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved.
- Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks.
- Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services.

#### What Are Recent G2 Reviews of CallTower?

**["One-Stop Shop for Seamless Telecom Integration"](https://www.g2.com/survey_responses/calltower-review-12686530)**

**Rating:** 4.5/5.0 stars

_— Antonio F._

[Read full review](https://www.g2.com/survey_responses/calltower-review-12686530)

**["Seamless Transition, Robust Support"](https://www.g2.com/survey_responses/calltower-review-6696569)**

**Rating:** 4.0/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/calltower-review-6696569)

#### What Are G2 Users Discussing About CallTower?

- [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.4/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 47% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

**["Easy-to-use Omnivhannel Platform with reliable Call Quality."](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews)

Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively.

**Average Rating:** 4.4/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Cisco Unified Communications Manager (CallManager)?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Cisco Unified Communications Manager (CallManager)?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 49% Medium, 45% Large

#### What Do G2 Reviewers Say About Cisco Unified Communications Manager (CallManager)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of Cisco Unified Communications Manager, appreciating its smooth integration and consistent performance.
- Users value the **feature-rich video conferencing** capabilities of CUCM, supporting diverse communication needs effortlessly.
- Users value the **robust communication capabilities** of Cisco Unified Communications Manager for seamless collaboration in local networks.
- Users value the **exceptional customer service support** provided by CUCM, enhancing their 24/7 operational efficiency.
- Users admire the **robust messaging features** of CUCM, enhancing communication and service efficiency in a 24/7 environment.

##### Cons

- Users find the **complex processes** involved in managing CUCM overwhelming, especially with multiple required servers and integrations.
- Users report issues with the **missing internal billing & call detail record interface** , causing complications in tracking costs effectively.
- Users find the **high cost** of Cisco Unified Communications Manager a barrier, especially for smaller businesses with fewer users.
- Users often face challenges due to the **missing internal billing and call detail record interface** , impacting their operational efficiency.
- Users find the **missing internal billing and call detail record interface** a significant drawback impacting operational efficiency.

#### What Are Recent G2 Reviews of Cisco Unified Communications Manager (CallManager)?

**["The Ferrari of Phone Systems"](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)**

**Rating:** 5.0/5.0 stars

_— Claudia K._

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-8846620)

**["Excellent Solution with Robust Features"](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/cisco-unified-communications-manager-callmanager-review-12092140)

#### What Are G2 Users Discussing About Cisco Unified Communications Manager (CallManager)?

- [What are the benefits and challenges of using Cisco Unified Communications Manager for enterprise communication?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-cisco-unified-communications-manager-for-enterprise-communication)
- [What is Cisco Unified Communications Manager (CallManager) used for?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-callmanager-used-for)
- [What is the latest version of Cisco Call Manager?](https://www.g2.com/discussions/what-is-the-latest-version-of-cisco-call-manager)
- [What is Cisco Unified Communications Manager Express?](https://www.g2.com/discussions/what-is-cisco-unified-communications-manager-express)
- [Is Cisco Call Manager a PBX?](https://www.g2.com/discussions/is-cisco-call-manager-a-pbx)

### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews)

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

**Average Rating:** 4.5/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Broadvoice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.8/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.5/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Broadvoice?

- **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice)
- **Year Founded:** 2005
- **HQ Location:** Northridge, US
- **Twitter:** @broadvoice  
562 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website)  
258 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Small, 27% Medium

#### What Do G2 Reviewers Say About Broadvoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication.
- Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed.
- Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support.
- Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid.
- Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere.

##### Cons

- Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating.
- Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations.
- Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations.
- Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice.
- Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability.

#### What Are Recent G2 Reviews of Broadvoice?

**["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)**

**Rating:** 5.0/5.0 stars

_— Mathew B._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686)

**["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)**

**Rating:** 4.5/5.0 stars

_— Carlton W._

[Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620)

#### What Are G2 Users Discussing About Broadvoice?

- [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for)

### [Wildix](https://www.g2.com/products/wildix/reviews)

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Wildix?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.7/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.6/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Wildix?

- **Seller:** [Wildix](https://www.g2.com/sellers/wildix)
- **Year Founded:** 2005
- **HQ Location:** Tallinn, Harjumaa, Estonia
- **Twitter:** @wildix  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6d1d697dea5ea9c57da6edcfdef9955c3705ff56c65ab0c10bcb62da83e314e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwildix-srl%2F&secure%5Burl_type%5D=linkedin_company_website)  
323 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Wildix?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Wildix, facilitating quick setup and seamless integration for all types of teams.
- Users commend Wildix for its **reliable performance** and consistent support, ensuring seamless communication and business continuity.
- Users value the **high-quality features** of Wildix, highlighting its ease of use and robust security options.
- Users value the **responsive and knowledgeable customer support** from Wildix, enhancing their overall communication experience.
- Users appreciate the **flexibility** of Wildix, enabling tailored communication solutions and seamless integration for diverse needs.

##### Cons

- Users experience frustratingly **long wait times** for customer service responses, impacting overall efficiency and satisfaction.
- Users face challenges with **missing functionality** , particularly in integrating Salesforce for orders and quoting processes.
- Users find Wildix's **high operational costs** frustrating, especially regarding mandatory HAAS for hardware under five years old.
- Users report **poor customer support** , with slow response times and unresolved tickets affecting satisfaction levels.
- Users find **administrative tasks complicated** , leading to unnecessary challenges in managing Wildix effectively.

#### What Are Recent G2 Reviews of Wildix?

**["Wildix: Intuitive, Reliable UCaaS with Fast Go-Live and High Adoption"](https://www.g2.com/survey_responses/wildix-review-12803307)**

**Rating:** 5.0/5.0 stars

_— Stefano F._

[Read full review](https://www.g2.com/survey_responses/wildix-review-12803307)

**["Wildix: Seamless WebRTC Unified Communications with Powerful Sales Intelligence"](https://www.g2.com/survey_responses/wildix-review-12699375)**

**Rating:** 5.0/5.0 stars

_— Maurizio I._

[Read full review](https://www.g2.com/survey_responses/wildix-review-12699375)

### [PBXware](https://www.g2.com/products/pbxware/reviews)

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

**Average Rating:** 4.5/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate PBXware?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 7.2/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind PBXware?

- **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems)
- **Year Founded:** 2003
- **HQ Location:** London, Greenford
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66c7f6f8f423ea697c0681f6ac54d0f0c6ed46f967eed274e487397badefb761&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbicom-systems&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About PBXware?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues.
- Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies.
- Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs.
- Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience.
- Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes.

##### Cons

- Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management.
- Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience.
- Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware.
- Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system.
- Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface.

#### What Are Recent G2 Reviews of PBXware?

**["Comprehensive Telecom Solution, Needs UI Tweaks"](https://www.g2.com/survey_responses/pbxware-review-11988558)**

**Rating:** 4.5/5.0 stars

_— Pinki P._

[Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558)

**["Top-notch multitenant management and CRM integrations"](https://www.g2.com/survey_responses/pbxware-review-11991339)**

**Rating:** 5.0/5.0 stars

_— Niccolò M._

[Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339)

### [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)

Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require.

**Average Rating:** 4.2/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Avaya Unified Communications?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 9.3/10 (Category avg: 8.8/10)
- **Video Conferencing:** 9.7/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Unified Communications?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 24% Medium

#### What Do G2 Reviewers Say About Avaya Unified Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of implementation and intuitive interface** of Avaya Unified Communications, enhancing overall productivity.
- Users value the **effective communication** tools of Avaya UCaaS, enhancing connectivity through VoIP, messaging, and video features.
- Users love the **customizability** of Avaya UCaaS, enhancing communication through personalized features and seamless integration options.
- Users value the **extensive customization** options in Avaya UCaaS, enhancing their communication experience with tailored features.
- Users value the **easy implementation** of Avaya Unified Communications, enhancing user experience with intuitive handling.

##### Cons

- Users experience **call drops** and audio issues with Avaya Unified Communications, impacting communication quality significantly.
- Users face **connection issues** with Avaya, including dropped calls and audio quality inconsistencies affecting communication effectiveness.
- Users often face **audio issues** with Avaya, leading to dropped calls and interruptions during communication.
- Users report **audio problems** with Avaya, including dropped calls and glitches that disrupt communication quality.
- Users often face **call connectivity issues** , requiring careful configuration to prevent errors and call drops.

#### What Are Recent G2 Reviews of Avaya Unified Communications?

**["Crystal-Clear Calls with Flexible Call Settings"](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)**

**Rating:** 5.0/5.0 stars

_— Jose Pablo P._

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-12316055)

**["superb"](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/avaya-unified-communications-review-3175470)

### [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews)

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

**Average Rating:** 4.4/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 8.5/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.7/10 (Category avg: 8.8/10)
- **Native VoIP:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

- **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect)
- **Company Website:** www.fusionconnect.com
- **Year Founded:** 2003
- **HQ Location:** Atlanta, Georgia, United States
- **Twitter:** @FusionConnectSM  
1,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52bde9c888a0ee5543d8439dc42b2fb85a060e6ad82d4d19bf56cd5ba27287a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F63248%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,615 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Restaurants
- **Company Size:** 37% Small, 33% Medium

#### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations.
- Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations.
- Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support.
- Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team.
- Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support.

##### Cons

- Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing.
- Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams.
- Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency.
- Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration.
- Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience.

#### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

**["Easy Transition with Significant Cost Savings"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)**

**Rating:** 5.0/5.0 stars

_— Kevin R._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)

**["Fusion Connect always Delivers"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)**

**Rating:** 4.5/5.0 stars

_— Nicholas K._

[Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)

### [ViiBE](https://www.g2.com/products/viibe/reviews)

ViiBE is Viirtue's quote-to-cash platform for white label resellers. It connects quoting, contracts, billing, tax automation, and payments into a single system, eliminating hours of administrative work while giving your clients a self-service experience they'll actually use. MSPs, VARs, and Telcos use ViiBE to launch a Unified Communications business fast and compete with the national brands, without licensing a separate billing platform or stitching together point tools. Key Features: Quoting: Build branded quotes and contracts, collect e-signatures, and convert signed deals straight into active, billable services. Automatic Variable Usage Rating: Apply usage-based pricing to any service and let ViiBE handle rating and recurring charges automatically, no manual calculation required. Tax Automation: Calculate telecom tax across jurisdictions automatically, keeping every invoice accurate and compliant without spreadsheets or third-party tax engines. Billing: Generate clean, mobile-friendly invoices on flexible billing cycles, with automated recurring charges and clear service breakdowns. Customer Payment Portal: Give clients a secure, mobile-friendly portal to view invoices, manage payment methods, and track usage on their own, cutting support tickets. Number Ordering & Porting: Search, reserve, and assign local, toll-free, and vanity numbers, and port existing numbers in, directly inside the platform. Marketing: Access ready-to-use marketing assets, messaging frameworks, and sales enablement tools that help partners position services and close deals faster. Reseller Reports: Track usage, billing, and revenue performance across your entire customer base from a single reporting view. Cloud Fax: Offer fax as a standalone service or bundled add-on, provisioned and billed through the same platform as everything else. Integrations: QuickBooks, ConnectWise, and leading CRMs, with additional integrations available on request. About Viirtue: Viirtue is a channel-driven UCaaS provider, delivering proprietary, industry-disrupting tools and AI Voice Agents to nearly 500 channel partners and resellers, serving hundreds of thousands of end users.

**Average Rating:** 4.7/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate ViiBE?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Tenancy Flexibility:** 7.2/10 (Category avg: 8.8/10)
- **Video Conferencing:** 8.3/10 (Category avg: 8.8/10)
- **Native VoIP:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ViiBE?

- **Seller:** [Viirtue](https://www.g2.com/sellers/viirtue)
- **Year Founded:** 2017
- **HQ Location:** St Petersburg, Florida
- **Twitter:** @Viirtue1  
139 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6338789221a0e88c91807b1f739e844027c95054b3e38a15819069595a3066fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviirtue&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 79% Small, 11% Large

#### What Are Recent G2 Reviews of ViiBE?

**["Vibe’s Clean UI and Helpful Support Make It Easy to Use"](https://www.g2.com/survey_responses/viibe-review-13147752)**

**Rating:** 5.0/5.0 stars

_— Peter M._

[Read full review](https://www.g2.com/survey_responses/viibe-review-13147752)

**["Seamless Setup and Quick Support"](https://www.g2.com/survey_responses/viibe-review-13178486)**

**Rating:** 5.0/5.0 stars

_— Wes J._

[Read full review](https://www.g2.com/survey_responses/viibe-review-13178486)

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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

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