# Best UCaaS Platforms - Page 10

## How Many UCaaS Platforms Products Does G2 Track?

**Total Products under this Category:** 227

### Category Stats (Aug 2026)

- **Average Rating:** 4.36/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank UCaaS Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 98,900+ Authentic Reviews
- 227+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for UCaaS Platforms
 ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=16314&focus%5B%5D=1332029)

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)

**Sponsored**

### Techmode

Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-08-06T12%3A55%3A05Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Ffrom%3D1%26onlycontent%3D1%26page%3D10&secure%5Btoken%5D=5d4d2228994773cb3e8c8a7d32079691db8b995df0652829ab04cbd550781f65&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url)

### [C4](https://www.g2.com/products/continuant-c4/reviews)

C4 is a flexible, cloud-based Customer Experience (CX) solution designed for businesses that want powerful features without the complexity of legacy platforms. With C4, you get everything you need to run a high-performing contact center—voice, digital channels, intelligent routing, reporting, and integrations—delivered through a platform that’s easy to customize and fast to deploy. Unlike traditional CCaaS platforms, C4 is agile by design. That means quick deployments, responsive support, and the ability to request and implement custom API functionality without the wait. Users have more self-service control over configuration, workflows, and reporting—reducing dependency on IT or vendor support. Whether you’re a small team scaling up or a large enterprise looking for a more nimble alternative, C4 offers enterprise-grade capabilities with startup-level flexibility.

#### Who Is the Company Behind C4?

- **Seller:** [Continuant](https://www.g2.com/sellers/continuant)
- **Year Founded:** 1996
- **HQ Location:** Fife, Washington, United States
- **Twitter:** @Continuant  
721 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ce0039b3b30cd9a4329348dab7e154894795f822f65d020983ddef91967d17e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontinuant%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

### [CallsAround](https://www.g2.com/products/callsaround/reviews)

CallsAround is a 24/7 AI answering service with emergency dispatch for home-service businesses (restoration, HVAC, plumbing, electrical, cleaning). It answers every call with a natural-sounding, configurable AI receptionist, qualifies leads, answers FAQs, and books appointments against your live Google Calendar. When a call is a real emergency, CallsAround doesn't take a message - it dispatches. It rings your on-call chain in order, detects answering machines (voicemail never counts as an answer), sends SMS alerts at every escalation hop, and warm-transfers with context so your tech knows who's calling and why before they pick up. Carrier-level dead-man failover tests the line every few minutes and routes around upstream outages, so callers never reach dead air. Every call is on the record: recordings, transcripts, and a journaled escalation trail. Setup is instant and self-serve - live the same afternoon, no demo call, no onboarding project - with flat month-to-month pricing and no contracts.

#### Who Is the Company Behind CallsAround?

- **Seller:** [TetraCore](https://www.g2.com/sellers/tetracore-2026-07-29)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=546bebe82ec33289b4db22970ef167c361b476238e6b999de435c9ede4c3e01b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftetracorehq&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CallSwitch One](https://www.g2.com/products/callswitch-one/reviews)

-------------------

**Average Rating:** 4.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate CallSwitch One?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallSwitch One?

- **Seller:** [Nebula Cloud](https://www.g2.com/sellers/nebula-cloud-2026-07-18)
- **Year Founded:** 2015
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22a008617e0f98520f1fe06a911012cd62a7cbd0bf143f1ddcc5ca0df07f431c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnebulacloudltd&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [CARIN](https://www.g2.com/products/carin/reviews)

CARIN is an award winning call recording system. It is a premiere Cisco Compatible solution and supports not only Cisco Unified Communications systems, but Avaya, BroadSoft, IP Trade and any SIP compliant telephony solution.

#### Who Is the Company Behind CARIN?

- **Seller:** [TC&C](https://www.g2.com/sellers/tc-c)
- **Year Founded:** 1992
- **HQ Location:** Budapest, HU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86759cf63ea26c01524913c405397a2d67e084a939b97aee11d4bf9fb3fa080b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcandc&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

### [Carolina Digital Phone](https://www.g2.com/products/carolina-digital-phone/reviews)

Work from anywhere with a complete mobile solution for your business. The office is wherever you make it with our all-in-one solution that combines all the necessary communications needed with all the features you can�t live without! Enjoy phone, fax, texting, video, conferencing, and more! Put your office phone directly into your pocket and take your work to-go with Carolina Digital Phone.

#### Who Is the Company Behind Carolina Digital Phone?

- **Seller:** [Carolina Digital Phone](https://www.g2.com/sellers/carolina-digital-phone)
- **Year Founded:** 2000
- **HQ Location:** Greensboro, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff6bcf71208126bcbf4b2dccf99a55d93007f4b84d3e83708c4c9befb4f4cbcf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarolina-digital-phone&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [Carusto IP-PBX](https://www.g2.com/products/carusto-ip-pbx/reviews)

Carusto offers professional software solutions for telecommunication tasks. Our software solutions allow you to automate business processes quickly and efficiently, to improve service quality and reduce costs.

#### Who Is the Company Behind Carusto IP-PBX?

- **Seller:** [Carusto](https://www.g2.com/sellers/carusto)
- **Year Founded:** 2009
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a63f5f34f3429f50f49e23c5dfe977bcc7e564038c0b54eec1f01a5e15177c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarusto&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Cebod Telecom](https://www.g2.com/products/cebod-telecom/reviews)

Cebod Telecom provides cloud-based telephony solutions to all types of businesses, small or large.

#### Who Is the Company Behind Cebod Telecom?

- **Seller:** [Cebod Telecom](https://www.g2.com/sellers/cebod-telecom)
- **Year Founded:** 2015
- **HQ Location:** Tustin, US
- **Twitter:** @CebodT  
131 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c4cfb20fd46a2d9690906c3d96fcae3548c3bd913bad87e9f9f11eb04b1012a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcebodtelecom&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

### [Clearspan PRS](https://www.g2.com/products/clearspan-prs/reviews)

Clearspan PRS is A Modern Solution for Large Site Analog Connectivity and Centrex Replacement. Clearspan PRS combines Clearspan’s highly available and cost-effective Clearspan Cloud UCaaS Service with flexible premise or Cloud PBX solutions that deliver reliable Analog POTS, PRI and Centrex Replacement, robust disaster recovery, and integrated wireless LTE connectivity. Since Clearspan Cloud is part of the solution, Centrex replacement has been an excellent use case.

#### Who Is the Company Behind Clearspan PRS?

- **Seller:** [Clearspan](https://www.g2.com/sellers/clearspan)
- **Year Founded:** 2007
- **HQ Location:** Plano, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cab315e1e7ea7f43fdd90bf9a130405416c0fda45fa41b0c72b32dd794080ada&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearspan-communications&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

### [Continuant Connect AI](https://www.g2.com/products/continuant-connect-ai/reviews)

Continuant Connect is a cloud-based Unified Communications as a Service (UCaaS) solution that brings voice, video, messaging, and collaboration together into a single platform. Designed for hybrid and distributed enterprises, Connect lets organizations enable real-time collaboration from anywhere while scaling communication channels up or down to match business demand. Unlike single-vendor offerings, Continuant Connect is platform-agnostic. Teams can build their voice system on Microsoft Teams Phone, Zoom Phone, or Cisco Webex Calling — or run multiple platforms at once — with Continuant handling migration, deployment, and ongoing management across all of them. Standard enterprise voice capabilities include global call routing, auto attendants, call queues, and contact center integration. For organizations still tied to legacy infrastructure, Connect Hybrid Calling (CHC) enables a phased, no-pressure move to the cloud. Businesses can migrate on their own timeline, keep existing phone lines and carrier relationships, retain current numbers through porting, enable E911 services, and continue using existing telephony hardware — all without disrupting operations. Continuant Connect is backed by fully managed services, including 24/7/365 US-based support, proactive system monitoring and analytics, ITIL-based service management, and a single point of contact for OEM support tickets. A deep bench of OEM-certified engineers extends your team's capabilities without the cost of additional certifications and training. Service is offered in tiered Basic, Extended, and Premium packages so organizations can match support levels to their needs. Key benefits: - One unified platform for voice, video, text, and chat - Freedom to choose your UC platform (Teams, Zoom, Webex, or multiple) - Phased cloud migration with no forced hardware upgrades - Number porting and carrier flexibility - 24/7/365 US-based live support - Proactive monitoring, analytics, and detailed usage reporting - Scalable Basic / Extended / Premium service tiers Best for: Enterprises, healthcare, higher education, manufacturing, retail, government, and financial services organizations modernizing legacy PBX systems or consolidating fragmented communication tools into a single cloud ecosystem.

#### Who Is the Company Behind Continuant Connect AI?

- **Seller:** [Continuant](https://www.g2.com/sellers/continuant)
- **Year Founded:** 1996
- **HQ Location:** Fife, Washington, United States
- **Twitter:** @Continuant  
721 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ce0039b3b30cd9a4329348dab7e154894795f822f65d020983ddef91967d17e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontinuant%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

### [ConXhub](https://www.g2.com/products/conxhub/reviews)

Turn your Smartphone into a SuperPhone... & give yourself 21st Century Mobile FREEDOM ConXhub technology offers you all the killer features of a VoIP or PBX system, BUT without all the expensive equipment & is full of additional benefits. Unlimited calling Add additional phone numbers Make & Receive Calls & messaging from any number Non-VoIP proprietary communications Simple, effective telecoms from anywhere

#### Who Is the Company Behind ConXhub?

- **Seller:** [Riptec Ltd](https://www.g2.com/sellers/riptec-ltd)
- **Year Founded:** 2019
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cdb232842828d7f31341fd0c0130016c312614dd74f17bc69c7d21a73b3e8f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Friptec-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of ConXhub?

**["Founder"](https://www.g2.com/survey_responses/conxhub-review-5137779)**

**Rating:** 5.0/5.0 stars

_— Michael B._

[Read full review](https://www.g2.com/survey_responses/conxhub-review-5137779)

#### What Are G2 Users Discussing About ConXhub?

- [What is ConXhub used for?](https://www.g2.com/discussions/what-is-conxhub-used-for)

### [CyberGate](https://www.g2.com/products/cybertwice-cybergate/reviews)

CyberGate connects SIP intercoms, IP cameras, paging systems, and access control devices directly to Microsoft Teams. No extra apps, no parallel systems, no rip-and-replace of existing hardware. Calls from the front door, warehouse, or production floor land in Teams like any other call, with true two-way video that lets your team see and be seen.

#### Who Is the Company Behind CyberGate?

- **Seller:** [CyberTwice](https://www.g2.com/sellers/cybertwice)
- **Year Founded:** 2014
- **HQ Location:** Broek op Langedijk, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42c3ea92bc95f8df3b4af308bf753539a9a8690b41eec566d810462d1cd852ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15144558%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Cytracom](https://www.g2.com/products/cytracom/reviews)

Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world, .

**Average Rating:** 4.1/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Cytracom?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Cytracom?

- **Seller:** [Cytracom](https://www.g2.com/sellers/cytracom)
- **Year Founded:** 2008
- **HQ Location:** McKinney, US
- **Twitter:** @cytracom  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=473575f2aa7d2f76c6e99c6a9a65ca9052bef5205e8cc94703c72f186bf44e64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcytracom-communications%2F&secure%5Burl_type%5D=linkedin_company_website)  
106 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Large

#### What Do G2 Reviewers Say About Cytracom?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional support** from Cytracom, enhancing satisfaction with their overall service and technology.
- Users value the **exceptional customer service** from Cytracom, appreciating proactive support that enhances their experience.
- Users praise Cytracom for its **exceptional customer support** , exemplified by proactive assistance and responsiveness from the engineering team.
- Users appreciate the **exceptional support** from Cytracom, enhancing their overall satisfaction with the product and service.
- Users value the **exceptional support** from Cytracom, enhancing their overall experience and satisfaction with the product.

#### What Are Recent G2 Reviews of Cytracom?

**["Works as intended"](https://www.g2.com/survey_responses/cytracom-review-7614787)**

**Rating:** 5.0/5.0 stars

_— Michael J b._

[Read full review](https://www.g2.com/survey_responses/cytracom-review-7614787)

**["Good Business Practices for ControlOne"](https://www.g2.com/survey_responses/cytracom-review-10963319)**

**Rating:** 4.5/5.0 stars

_— Scott B._

[Read full review](https://www.g2.com/survey_responses/cytracom-review-10963319)

#### What Are G2 Users Discussing About Cytracom?

- [Is there a free version of Cytracom?](https://www.g2.com/discussions/is-there-a-free-version-of-cytracom)
- [How do I setup my Cytracom phone?](https://www.g2.com/discussions/how-do-i-setup-my-cytracom-phone)
- [How do you use Cytracom?](https://www.g2.com/discussions/how-do-you-use-cytracom)
- [What does Cytracom do?](https://www.g2.com/discussions/what-does-cytracom-do)

### [Deltapath Unified Communications Platform](https://www.g2.com/products/deltapath-unified-communications-platform/reviews)

Deltapath UC is a secure all-in-one platform with a simple administrator interface that integrates business communication solutions like video calls, mobile meetings, and VOIP phone service to help you improve teamwork, productivity, and communication and collaboration. Our platform brings it all together for your business by creating a unified workflow that gives your employees the freedom to work how they want and where they want to innovate faster and communicate and collaborate more effectively. When communication becomes efficient and effective, relaying the right information at the right time to the right people in the right manner is no longer a challenge, but the de facto standard.

#### Who Is the Company Behind Deltapath Unified Communications Platform?

- **Seller:** [Deltapath](https://www.g2.com/sellers/deltapath)
- **Year Founded:** 2001
- **HQ Location:** Santa Clara, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf9ef446815500350086deac7d4874dcb16bd8227d7fa688a861402a1a565e56&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeltapath&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

### [Dialexia Hosted PBX](https://www.g2.com/products/dialexia-hosted-pbx/reviews)

Installed at the premises of telecom operators carriers and service providers, HERO hosted PBX software provides businesses of all sizes with secure and reliable VoIP phone services, saving them the hassle and expenses of running their own PBX phone systems in-house.

#### Who Is the Company Behind Dialexia Hosted PBX?

- **Seller:** [Dialexia](https://www.g2.com/sellers/dialexia)
- **Year Founded:** 2001
- **HQ Location:** montreal, CA
- **Twitter:** @Dialexia  
202 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51c10f5f2577e331f92f7c363be13af3a834d96063aba2678da4b4d18817870a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialexia-communications&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [Dingtalk](https://www.g2.com/products/dingtalk/reviews)

DingTalk is an enterprise communication and collaboration platform developed by Alibaba Group. Originally launched in China in 2014, it has grown into one of the world's largest workplace productivity platforms, serving over 23 million organizations and 700 million users globally. The global version of DingTalk is designed to serve international businesses, particularly those with operations in or connections to Asia, offering a fully localized English-language experience.

#### Who Is the Company Behind Dingtalk?

- **Seller:** [DingTalk](https://www.g2.com/sellers/dingtalk)
- **HQ Location:** Hangzhou, CN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41a646fa72b94c18f16b30caaa145ad22d52b2ac553f141235bd19bec3bc9528&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdingtalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

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[Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella.

UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium.

While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel.

To qualify for inclusion in the UCaaS category, a product must:

- Be a cloud-based collaboration and communication platform
- Supply VoIP, video conferencing, business messaging, and file sharing
- Provide cross-channel functionality
- Offer additional collaboration and communication tools natively
- Be flexible enough to incorporate new communication channels as they are developed

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