# Best UCaaS Platforms for Medium-Sized Businesses - Page 2 ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 226 ### Category Stats (Jul 2026) - **Average Rating:** 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 28, 2026_ ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,800+ Authentic Reviews - 226+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for UCaaS Platforms ![G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/ucaas-platforms/grids.png?focus%5B%5D=7372&focus%5B%5D=18255&focus%5B%5D=53495&focus%5B%5D=1173&focus%5B%5D=70977&focus%5B%5D=71595&focus%5B%5D=1574&focus%5B%5D=16314) Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Vonage Business Communications, and Dialpad Connect. Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=vonage-business-communications&focus%5B%5D=dialpad-connect&segment=mid-market) **Sponsored** ### Techmode Titanium 3CX Partner | Sapphire Avaya Partner Techmode was founded in 2003 and has been providing businesses the best in business phone systems for over 20 years. From private instance UCaaS to advanced Contact Center solutions, Techmode provides white glove installation and concierge level support to every client. TechmodeGO Collaboration Suite UCaaS Experience seamless collaboration with TechmodeGO’s all-in-one communication platform tailored for your business needs. Contact Center- Techmode offers a variety of Contact Center options to suite any business including Amazon Connect. SMS/MMS Business Texting Single Instance, private, high availability cloud phone systems [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-30T04%3A06%3A32Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1810487&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=1f886efd54d7bc82f55054c491f24f72df9c8cd1515e4fab2cb233bf1206286a&secure%5Burl%5D=https%3A%2F%2Fwww.techmode.com%2Ftechmodego-collaboration-suite%2F%3Futm_source%3DG2%26utm_medium%3DG2%26utm_campaign%3DG2&secure%5Burl_type%5D=custom_url) ### [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate Ringover? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 9.5/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Ringover? - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp 832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Ringover? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience. - Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app. - Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections. - Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily. ##### Cons - Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues. - Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions. - Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy. - Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover. - Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options. #### What Are Recent G2 Reviews of Ringover? **["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)** **Rating:** 5.0/5.0 stars _— Wouter K._ [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) **["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)** **Rating:** 4.5/5.0 stars _— Victoria M._ [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts. **Average Rating:** 4.5/5.0 **Total Reviews:** 502 #### How Do G2 Users Rate Intermedia Unite? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 8.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Intermedia Unite? - **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia) - **Company Website:** www.intermedia.com - **Year Founded:** 1993 - **HQ Location:** Sunnyvale, California - **Twitter:** @intermedia\_net 4,556 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae84c30d3174c5684d4b4f977654a5d932d3dc583d3fb1fa14ded70e0e870b67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8903%2F&secure%5Burl_type%5D=linkedin_company_website) 1,395 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Small, 21% Medium #### What Do G2 Reviewers Say About Intermedia Unite? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **quick and effective customer support** from Intermedia Unite, enhancing their overall experience and reliability. - Users appreciate the **ease of use** of Intermedia Unite, finding it user-friendly and effective for communication needs. - Users value the **knowledgeable and responsive customer support** of Intermedia Unite, enhancing their onboarding and technical issue resolution experience. - Users appreciate the **intuitive design** of Intermedia Unite, making communication seamless and user-friendly for all ages. - Users value the **reliability** of Intermedia Unite, appreciating consistent performance and excellent support throughout their experience. ##### Cons - Users face **internet dependency issues** with Intermedia Unite, leading to dropped calls during network challenges. - Users often face **administrative complexities** in Intermedia Unite, leading to frequent calls for support and concerns over consistency. - Users report **admin control issues** with Intermedia Unite, leading to complexities that frustrate new administrators. - Users experience frequent **connection issues** with Intermedia Unite, leading to dropped calls and frustration during use. - Users often face **poor customer service** , experiencing frustrating transfers and unresolved issues despite polite support staff. #### What Are Recent G2 Reviews of Intermedia Unite? **["Automated Scammer Blocker with Reliable Support"](https://www.g2.com/survey_responses/intermedia-unite-review-8999266)** **Rating:** 5.0/5.0 stars _— Robert L._ [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-8999266) **["Intermedia Unite: Flexible Phone Reassignment and Fast, Helpful Support"](https://www.g2.com/survey_responses/intermedia-unite-review-13174829)** **Rating:** 5.0/5.0 stars _— Christopher B._ [Read full review](https://www.g2.com/survey_responses/intermedia-unite-review-13174829) #### What Are G2 Users Discussing About Intermedia Unite? - [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) - 1 comment - [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) - 2 comments, 1 upvote - [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) - 1 comment, 1 upvote - [Is AnyMeeting safe?](https://www.g2.com/discussions/is-anymeeting-safe) - 1 comment, 1 upvote - [What are the features of video conferencing software?](https://www.g2.com/discussions/what-are-the-features-of-video-conferencing-software) - 1 comment ### [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 #### How Do G2 Users Rate 3CX? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.6/10 (Category avg: 8.8/10) - **Native VoIP:** 9.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind 3CX? - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX 30,475 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1f4fa175e63e9522ddddce3e3e2e81a05863cacd5649e8e9b5285b0ffdc8eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1021704%2F&secure%5Burl_type%5D=linkedin_company_website) 183 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Medium, 43% Small #### What Do G2 Reviewers Say About 3CX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. ##### Cons - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. #### What Are Recent G2 Reviews of 3CX? **["Unmatched Value: 3CX’s Feature-Rich PBX That Just Works"](https://www.g2.com/survey_responses/3cx-review-5362484)** **Rating:** 5.0/5.0 stars _— Dan K._ [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) **["Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging"](https://www.g2.com/survey_responses/3cx-review-12707768)** **Rating:** 4.5/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### [Mitel MiCollab](https://www.g2.com/products/mitel-micollab/reviews) Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one place – single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration - Multiple devices, single experience – communications experience that’s consistent across all your devices - Increased business productivity – with unified service, spend less time trying to connect and more time engaged in productive communications - Harness the power of teams – Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos - Simple Deployments: Deployment QR codes to simplify the process FEATURES - Unified communications and team collaboration - Available for PC, Mac, Web, and Mobile Devices - Mobile-first design - Real-time voice and video calling - Audio conferencing with web sharing - One number reach - Simultaneous ringing / Mobile twinning - Collaborative workspaces - Individual and group chat - File annotation - WebRTC softphone - Outlook® and calendar integration - File and screen sharing - Multiple layers of security - Multi-region / language support **Average Rating:** 4.2/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate Mitel MiCollab? - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 9.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mitel MiCollab? - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel 22,451 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website) 4,011 employees on LinkedIn® - **Total Revenue (USD mm):** $1,300 #### Who Uses This Product? - **Company Size:** 52% Medium, 27% Small #### What Do G2 Reviewers Say About Mitel MiCollab? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **rich features** and user-friendly interface of Mitel MiCollab, making it easy and professional to use. - Users value the **seamless connectivity** of Mitel MiCollab, enhancing communication and presence management for efficient workflows. - Users appreciate the **mobility** of Mitel MiCollab, enabling seamless communication for managers on the go. - Users find Mitel MiCollab **easy to use** , appreciating its intuitive interface and minimal effort needed for operation. - Users value the **easy communication** with MiCollab, enabling seamless connectivity with customers and colleagues remotely. ##### Cons - Users find the **admin control cumbersome** , with a dated interface that complicates management and support delays. - Users find the **admin user interface outdated** and not user-friendly, complicating management tasks considerably. - Users experience **admin control issues** , citing a lack of timely support and a confusing admin portal. - Users frequently experience **delayed customer service** , leading to frustration with support and the admin portal's usability. - Users report that **customer support is slow** , often taking days to resolve even minor issues and concerns. #### What Are Recent G2 Reviews of Mitel MiCollab? **["MiCollab is sometimes very reliable and easy to use."](https://www.g2.com/survey_responses/mitel-micollab-review-9110442)** **Rating:** 4.0/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/mitel-micollab-review-9110442) **["Mitel MiCollab"](https://www.g2.com/survey_responses/mitel-micollab-review-10473338)** **Rating:** 5.0/5.0 stars _— Verified User in Manufacturing_ [Read full review](https://www.g2.com/survey_responses/mitel-micollab-review-10473338) #### What Are G2 Users Discussing About Mitel MiCollab? - [What is MiCollab client?](https://www.g2.com/discussions/what-is-micollab-client) - 1 comment - [How do you use Mitel MiCollab?](https://www.g2.com/discussions/how-do-you-use-mitel-micollab) - 1 comment - [What is the latest version of MiCollab?](https://www.g2.com/discussions/what-is-the-latest-version-of-micollab) - [What is MiCollab used for?](https://www.g2.com/discussions/what-is-micollab-used-for) ### [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 #### How Do G2 Users Rate CTM? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 9.6/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind CTM? - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** www.ctm.com - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website) 114 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small, 30% Medium #### What Do G2 Reviewers Say About CTM? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users. - Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient. - Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction. - Users appreciate the **easy access to data** for tracking marketing success and improved call routing features. - Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations. ##### Cons - Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time. - Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM. - Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task. - Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively. - Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM. #### What Are Recent G2 Reviews of CTM? **["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)** **Rating:** 4.5/5.0 stars _— Loganathan V._ [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) **["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)** **Rating:** 5.0/5.0 stars _— Alex F._ [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively. **Average Rating:** 4.4/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Zoho Cliq? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 9.2/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.3/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Zoho Cliq? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Small, 30% Medium #### What Do G2 Reviewers Say About Zoho Cliq? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zoho Cliq's **ease of use** exceptional, enjoying seamless communication and quick setup for their teams. - Users value the **seamless internal communication** features of Zoho Cliq, enhancing team collaboration and response efficiency. - Users appreciate the **easy communication** features of Zoho Cliq, enabling seamless collaboration with teams and customers. - Users value the **easy file sharing** in Zoho Cliq, enhancing team collaboration without switching applications. - Users value the **effective team collaboration** features of Zoho Cliq, enhancing communication and teamwork in various settings. ##### Cons - Users experience **slow loading** times with Zoho Cliq, affecting performance and user experience with multiple chats and channels. - Users find the **difficult navigation** in Zoho Cliq challenging, especially for beginners dealing with extensive features. - Users desire the **missing functionality** of in-chat search and enhanced mobile app features for a better experience. - Users feel that Zoho Cliq is **not intuitive** , making navigation and channel creation challenging for beginners. - Users find the **user interface unresponsive** and suggest improvements for a more modern experience in Zoho Cliq. #### What Are Recent G2 Reviews of Zoho Cliq? **["Organized Team Chats and Seamless Zoho Integrations"](https://www.g2.com/survey_responses/zoho-cliq-review-13094213)** **Rating:** 5.0/5.0 stars _— Samiksha P._ [Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-13094213) **["Nice product to chat with the colleague"](https://www.g2.com/survey_responses/zoho-cliq-review-7818314)** **Rating:** 4.5/5.0 stars _— Anto Shajmon M._ [Read full review](https://www.g2.com/survey_responses/zoho-cliq-review-7818314) #### What Are G2 Users Discussing About Zoho Cliq? - [What is Zoho Cliq used for?](https://www.g2.com/discussions/what-is-zoho-cliq-used-for) - 1 comment, 2 upvotes - [What is Zoho platform?](https://www.g2.com/discussions/what-is-zoho-platform) - 2 comments - [What is Zoho connect?](https://www.g2.com/discussions/zoho-cliq-what-is-zoho-connect) - 1 comment - [How do I use Zoho Cliq?](https://www.g2.com/discussions/how-do-i-use-zoho-cliq) - 1 comment - [What is Zoho Cliq?](https://www.g2.com/discussions/what-is-zoho-cliq) - 1 comment ### [XTIUM Unified Communications as a Service](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews) XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence. At XTIUM, we empower IT leaders to scale confidently, reduce risk, and drive measurable business outcomes with a level of service and accountability that sets a new industry standard. Our mission is simple: to make our clients more secure, more agile, and more successful, every step of the way. **Average Rating:** 4.2/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate XTIUM Unified Communications as a Service? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.2/10 (Category avg: 8.8/10) - **Native VoIP:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind XTIUM Unified Communications as a Service? - **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) - **Year Founded:** 2007 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a4312c95f7113d7d81c55d0092710c02659592fc21f7cad65b8359489f71da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxtium%2F&secure%5Burl_type%5D=linkedin_company_website) 463 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 64% Medium, 21% Small #### What Do G2 Reviewers Say About XTIUM Unified Communications as a Service? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **seamless connectivity** of XTIUM UCAAS, enhancing business communication and collaboration significantly. - Users value the **reliability** of XTIUM Unified Communications, ensuring seamless implementation and consistent updates for all communication needs. - Users value the **excellent customer support** of XTIUM UCAAS, ensuring seamless communication and timely updates across systems. - Users value the **ease of use** of XTIUM, enabling seamless communication and collaboration for their business needs. - Users appreciate the **easy communication** features of XTIUM, enhancing business connectivity and collaboration effortlessly. ##### Cons - Users find the **cost of the subscription expensive** and question its value for smaller setups and ROI. - Users are concerned about the **high cost of software license subscriptions** , affecting their overall satisfaction with the service. - Users highlight the **limited benefits for small businesses** , making ROI evaluation a challenge during implementation. #### What Are Recent G2 Reviews of XTIUM Unified Communications as a Service? **["Migration with EvolveIP"](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813)** **Rating:** 4.5/5.0 stars _— Chris C._ [Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9978813) **["Not quite perfect, but a great option for your SMB UCaaS needs."](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358)** **Rating:** 4.5/5.0 stars _— Bryan M._ [Read full review](https://www.g2.com/survey_responses/xtium-unified-communications-as-a-service-review-9566358) #### What Are G2 Users Discussing About XTIUM Unified Communications as a Service? - [What are the benefits of unified communications?](https://www.g2.com/discussions/unified-communications-by-evolve-ip-what-are-the-benefits-of-unified-communications) - [What are the features of Microsoft Teams?](https://www.g2.com/discussions/microsoft-teams-direct-routing-what-are-the-features-of-microsoft-teams) - [Where is Evolve IP located?](https://www.g2.com/discussions/where-is-evolve-ip-located) - [What is Evolve IP?](https://www.g2.com/discussions/what-is-evolve-ip) - [What are the benefits of AudioCodes Direct Routing SBCs for Microsoft Teams?](https://www.g2.com/discussions/what-are-the-benefits-of-audiocodes-direct-routing-sbcs-for-microsoft-teams) ### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Broadvoice? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 9.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 9.5/10 (Category avg: 8.8/10) - **Native VoIP:** 9.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Broadvoice? - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice 562 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website) 258 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small, 27% Medium #### What Do G2 Reviewers Say About Broadvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. - Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. - Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. - Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. ##### Cons - Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. - Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. - Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. - Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. - Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. #### What Are Recent G2 Reviews of Broadvoice? **["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)** **Rating:** 5.0/5.0 stars _— Mathew B._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) **["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)** **Rating:** 4.5/5.0 stars _— Carlton W._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### [Mitel](https://www.g2.com/products/mitel/reviews) Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. **Average Rating:** 3.8/5.0 **Total Reviews:** 220 #### How Do G2 Users Rate Mitel? - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 7.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.1/10 (Category avg: 8.8/10) - **Native VoIP:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mitel? - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel 22,451 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website) 4,011 employees on LinkedIn® - **Total Revenue (USD mm):** $1,300 #### Who Uses This Product? - **Who Uses This:** Office Manager, IT Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 47% Small, 46% Medium #### What Do G2 Reviewers Say About Mitel? _AI-generated summary from verified user reviews_ ##### Pros - Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. - Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. - Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. - Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. ##### Cons - Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. - Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. - Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. - Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. - Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. #### What Are Recent G2 Reviews of Mitel? **["A Unified communication platform short review"](https://www.g2.com/survey_responses/mitel-review-11054570)** **Rating:** 5.0/5.0 stars _— Menard B._ [Read full review](https://www.g2.com/survey_responses/mitel-review-11054570) **["Sunsetting soon, move to cloud"](https://www.g2.com/survey_responses/mitel-review-11913776)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/mitel-review-11913776) #### What Are G2 Users Discussing About Mitel? - [What is Mitel MiCloud Connect used for?](https://www.g2.com/discussions/what-is-mitel-micloud-connect-used-for) - [How do I download Mitel connect?](https://www.g2.com/discussions/how-do-i-download-mitel-connect) - [What does Mitel Connect do?](https://www.g2.com/discussions/what-does-mitel-connect-do) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/what-is-micloud-connect) ### [MiCloud Flex](https://www.g2.com/products/micloud-flex/reviews) Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud. **Average Rating:** 3.8/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate MiCloud Flex? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 7.8/10 (Category avg: 8.8/10) - **Video Conferencing:** 3.3/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind MiCloud Flex? - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel 22,451 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a4734231cccb07e4478cf7d109b6d1ed6635375229b8f5b42c0a5461f77465b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4924%2F&secure%5Burl_type%5D=linkedin_company_website) 4,011 employees on LinkedIn® - **Total Revenue (USD mm):** $1,300 #### Who Uses This Product? - **Company Size:** 73% Medium, 23% Large #### What Are Recent G2 Reviews of MiCloud Flex? **["Extremely efficient and simple to use"](https://www.g2.com/survey_responses/micloud-flex-review-516926)** **Rating:** 5.0/5.0 stars _— Samuel C._ [Read full review](https://www.g2.com/survey_responses/micloud-flex-review-516926) **["Good system!"](https://www.g2.com/survey_responses/micloud-flex-review-656711)** **Rating:** 4.5/5.0 stars _— Anna L._ [Read full review](https://www.g2.com/survey_responses/micloud-flex-review-656711) #### What Are G2 Users Discussing About MiCloud Flex? - [What is MiCloud Flex used for?](https://www.g2.com/discussions/what-is-micloud-flex-used-for) ### [Nexogy Teams](https://www.g2.com/products/nexogy-teams/reviews) nexogy teams let you experience collaboration by taking your office’s phone line wherever you go. This way clients and colleagues will see your office’s phone number on their caller id when interacting on the phone with you. Instead of your home or mobile phone number. This allows you to maintain credible, professional communications with both colleagues and clients while working from home. Plus, you get messaging, audio, video calls, file sharing, and other great collaboration features. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Nexogy Teams? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.9/10 (Category avg: 8.8/10) - **Native VoIP:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Nexogy Teams? - **Seller:** [Nexogy](https://www.g2.com/sellers/nexogy) - **Year Founded:** 1999 - **HQ Location:** Coral Gables, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44e7a4cb49b0264b28cda317b4fb0110e3bec159c54886d11c013b4c0c2b4d4e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnexogy%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Staffing and Recruiting - **Company Size:** 92% Medium, 8% Small #### What Do G2 Reviewers Say About Nexogy Teams? _AI-generated summary from verified user reviews_ ##### Pros - Users find **convenience** in Nexogy Teams, with essential features like call logs and text messaging at their fingertips. - Users find Nexogy Teams to be **easy to use** , enhancing their experience with its user-friendly interface. - Users value the **easy access** to call logs and texts, enhancing their daily staffing and sourcing tasks. - Users value the **eco-friendly design** of Nexogy Teams, appreciating its user-friendly and effective features. ##### Cons - Users occasionally experience **technical issues** with Nexogy Teams, which can hinder overall performance and user experience. - Users report experiencing **technical issues** with Nexogy Teams, which can disrupt their overall experience. #### What Are Recent G2 Reviews of Nexogy Teams? **["Very Friendly Software"](https://www.g2.com/survey_responses/nexogy-teams-review-5417038)** **Rating:** 4.0/5.0 stars _— Ankita D._ [Read full review](https://www.g2.com/survey_responses/nexogy-teams-review-5417038) **["Use of Nexology"](https://www.g2.com/survey_responses/nexogy-teams-review-5414256)** **Rating:** 5.0/5.0 stars _— Rohit S._ [Read full review](https://www.g2.com/survey_responses/nexogy-teams-review-5414256) #### What Are G2 Users Discussing About Nexogy Teams? - [What is Nexogy Teams used for?](https://www.g2.com/discussions/what-is-nexogy-teams-used-for) ### [Zoiper](https://www.g2.com/products/zoiper/reviews) Zoiper's Whitelabel Softphone is a customizable VoIP solution designed for businesses seeking to offer a branded communication experience to their users. This platform enables companies to tailor the softphone's interface, features, and functionalities to align with their brand identity and meet specific operational requirements. Key Features and Functionality: - Brand Customization: Incorporate your company's logo, color scheme, fonts, and icons to create a cohesive brand experience. - User Interface Personalization: Develop a custom interface that enhances user experience and reflects your brand's aesthetics. - Smart Provisioning: Configure different features and licenses for various user groups, such as novice or business users, ensuring tailored functionality. - Custom Feature Sets: Add or remove features according to the specific needs of different user segments. - Flexible Licensing Models: Choose from per-user to unlimited user installations to suit your business model. - Advanced Communication Support: Ensure compatibility with IMS/RCS, VoLTE, and secure communication protocols for enhanced connectivity and security. Primary Value and User Solutions: Zoiper's Whitelabel Softphone empowers businesses to deliver a seamless and branded communication experience to their users. By offering extensive customization options, companies can align the softphone with their brand identity, enhancing user engagement and satisfaction. The platform's flexibility in provisioning and feature configuration allows businesses to cater to diverse user needs, improving operational efficiency. Additionally, support for advanced communication standards and secure protocols ensures reliable and secure communication, addressing the critical needs of modern enterprises. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Zoiper? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Tenancy Flexibility:** 8.9/10 (Category avg: 8.8/10) - **Video Conferencing:** 7.5/10 (Category avg: 8.8/10) - **Native VoIP:** 9.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Zoiper? - **Seller:** [Zoiper.com](https://www.g2.com/sellers/zoiper-com) - **Year Founded:** 2003 - **HQ Location:** N/A - **Twitter:** @Zoiper 2,243 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=963fe00e5ce5f02655abe27607739a15e3cf6207023e015ea28238f1c73dc8cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5219260%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 53% Small, 45% Medium #### What Do G2 Reviewers Say About Zoiper? _AI-generated summary from verified user reviews_ ##### Pros - Users find Zoiper to be **cost-effective** , especially beneficial for businesses with remote workers and multiple locations. - Users appreciate the **ease of use** of Zoiper, enabling fast and efficient call management. - Users value the **easy integrations** of Zoiper, enhancing their setup experience with streamlined features. - Users value the **easy setup** of Zoiper, appreciating its seamless integration and user-friendly experience. - Users love the **ease of setup** and integration features of Zoiper, enhancing their overall experience. ##### Cons - Users find the **interface accessibility lacking** , expressing a desire for a more user-friendly experience. - Users express concerns about **privacy issues** with Zoiper, highlighting potential vulnerabilities and risks of data breaches. - Users express concerns about **security vulnerabilities** in Zoiper, emphasizing the importance of proper configuration to protect sensitive data. - Users report that Zoiper has **frequent crashes** , requiring them to reopen in safe mode for resolution. #### What Are Recent G2 Reviews of Zoiper? **["Easy Setup, Affordable, and Reliable VoIP App"](https://www.g2.com/survey_responses/zoiper-review-12628222)** **Rating:** 4.5/5.0 stars _— Verified User in Legal Services_ [Read full review](https://www.g2.com/survey_responses/zoiper-review-12628222) **["Very intuitive, the free account is good for personal use"](https://www.g2.com/survey_responses/zoiper-review-11398689)** **Rating:** 4.0/5.0 stars _— Santiago G._ [Read full review](https://www.g2.com/survey_responses/zoiper-review-11398689) #### What Are G2 Users Discussing About Zoiper? - [What is zoiper software?](https://www.g2.com/discussions/what-is-zoiper-software) - [Is zoiper a softphone?](https://www.g2.com/discussions/is-zoiper-a-softphone) - 1 comment - [What is zoiper used for?](https://www.g2.com/discussions/what-is-zoiper-used-for) - [How much does zoiper cost?](https://www.g2.com/discussions/how-much-does-zoiper-cost) - [‹ Prev‹ Prev](/categories/ucaas-platforms/mid-market?order=g2_score#product-list) - [1](/categories/ucaas-platforms/mid-market?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Business Process Management Software](https://www.g2.com/categories/business-process-management) [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Digital Adoption Platform](/categories/digital-adoption-platform) [Browse UCaaS Platforms Themes](/categories/ucaas-platforms/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated Products classified in the overall UCaaS Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business UCaaS Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business UCaaS Platforms category. In addition to qualifying for inclusion in the UCaaS Platforms category, to qualify for inclusion in the Medium-Sized Business UCaaS Platforms category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. Show More * * * ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.