# Best UCaaS Platforms - Page 5 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,494 reviews) | AI-powered meeting collaboration with unified workspace | "[All-in-One Communication Hub with Reliable Meetings and Recordings](https://www.g2.com/survey_responses/zoom-workplace-review-13041207)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Hybrid meetings with AI-powered inclusivity features | "[All Your Collaboration Tools United with Brilliant AI Audio and Ironclad Security](https://www.g2.com/survey_responses/webex-suite-review-13050555)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,541 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | CRM-integrated call analytics and location-based routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (893 reviews) | Mobile-first calling with Teams integration | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 7 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,389 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 8 | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5.0 (4,026 reviews) | — | "[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated calling with automatic conversation logging | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,138 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Sharing my screen saves me from a lot of back-and-forth](https://www.g2.com/survey_responses/zoho-meeting-review-13064237)" | ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 220 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Viirtue Platform (+2.78%) - Among all products in this category, Viirtue Platform recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,600+ Authentic Reviews - 220+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bchosen_at%5D=2026-07-05T05%3A49%3A20Z&secure%5Bdisplayable_resource_id%5D=1771&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D7%26segment%3Dall&secure%5Btoken%5D=7411686f93c3798836e476729d594d0befb04ba98d759bb73bb9513600acf9ef&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2Fcloud-based-phone-system%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [Sangoma](https://www.g2.com/products/sangoma/reviews) NetFortris Analytics deliver deep, actionable insights into your communications solution and your operations. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Sangoma?** - **Seller:** [NetFortris](https://www.g2.com/sellers/netfortris) - **Year Founded:** 2004 - **HQ Location:** Plano, US - **Twitter:** @NetFortris (10,700 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/26604/ (98 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Sangoma's Pros and Cons? **Pros:** - Convenience (1 reviews) - Features (1 reviews) ### What Do G2 Reviewers Say About Sangoma? *AI-generated summary from verified user reviews* **Pros:** - Users find Sangoma's features extremely **convenient** , enabling effective monitoring and awareness of ongoing calls among agents. - Users appreciate the **monitoring and call tracking features** of Sangoma, enhancing team awareness and call management. #### What Are Recent G2 Reviews of Sangoma? **"[Convenient Call Tracking and Monitoring with Minor Data Accuracy Issues](https://www.g2.com/survey_responses/sangoma-review-11809654)"** **Rating:** 5.0/5.0 stars *— Shane .* [Read full review](https://www.g2.com/survey_responses/sangoma-review-11809654) --- ### 2. [Smart Choice Communications](https://www.g2.com/products/smart-choice-communications/reviews) SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Smart Choice Communications?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Smart Choice Communications?** - **Seller:** [Smart Choice Communications](https://www.g2.com/sellers/smart-choice-communications) - **Year Founded:** 1998 - **HQ Location:** New York, New York, United States - **Twitter:** @SCC_IP (572 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smart-choice-communications/ (175 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Smart Choice Communications? **"[Refreshing software experience](https://www.g2.com/survey_responses/smart-choice-communications-review-442884)"** **Rating:** 5.0/5.0 stars *— Adrienne G.* [Read full review](https://www.g2.com/survey_responses/smart-choice-communications-review-442884) --- #### What Are G2 Users Discussing About Smart Choice Communications? - [What is Smart Choice Communications used for?](https://www.g2.com/discussions/what-is-smart-choice-communications-used-for) ### 3. [Tuki](https://www.g2.com/products/tuki/reviews) Tuki is an enterprise UC Lifecycle Management SaaS solution that automates, simplifies and streamlines provisioning, taking the load off the support team and enabling users to manage unified communications on their own. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Tuki?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Tuki?** - **Seller:** [Tuki](https://www.g2.com/sellers/tuki) - **Year Founded:** 2009 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/tuki-uc (82 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 4. [UCaaS|Link](https://www.g2.com/products/ucaas-link/reviews) The CommandLink UCaaS platform serves as a complete phone management system. Easy to manage and control, the phone system can quickly and seamlessly move from the cloud to your mobile device on a 24/7 basis. Super reliability thanks to the combination of unprecedented voice and data SLAs on the same platform. With full ITSM integration, you have direct access to configuring and monitoring your entire UCaaS platform from a single window. Regardless of the device or environment, the experience is a seamless experience for the agent and the client. Leverage the most advanced call technology to dazzle your audience with features that make your life and their life better. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate UCaaS|Link?** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind UCaaS|Link?** - **Seller:** [CommandLink](https://www.g2.com/sellers/commandlink) - **Year Founded:** 2012 - **HQ Location:** Bothell, Washington, United States - **LinkedIn® Page:** https://www.linkedin.com/company/commandlink (299 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 5. [UnifyMe](https://www.g2.com/products/unifyme-unifyme/reviews) UnifyMe is a UCaaS inspired by the needs of SMBs and focused to improve the communication and collaboration in your team. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate UnifyMe?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind UnifyMe?** - **Seller:** [UnifyMe](https://www.g2.com/sellers/unifyme) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/unifyme/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 6. [Unify Office by RingCentral](https://www.g2.com/products/unify-office-by-ringcentral/reviews) Unify Office is the new cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS. Unify Office delivers everything that modern team members need in one place, on any device and from any location. Our experience of building enterprise scale messaging and real-time collaboration solutions is now available to organisations of any size. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Unify Office by RingCentral?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) - **Tenancy Flexibility:** 5.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 5.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Unify Office by RingCentral?** - **Seller:** [Atos](https://www.g2.com/sellers/atos) - **Year Founded:** 1997 - **HQ Location:** 95877 Bezons, FR - **Twitter:** @Atos (38,160 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atos/ (85,294 employees on LinkedIn®) - **Ownership:** EPA: ATO **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 7. [Unytalk](https://www.g2.com/products/unytalk/reviews) Unytalk is a Single Page Unified Communications and Collaboration platform built on a reliable technology with a powerful user experience design. Unytalk offers a business solution that helps generate revenues for service providers, than mere video conferencing or communication tools. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Unytalk?** - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Unytalk?** - **Seller:** [Unytalk](https://www.g2.com/sellers/unytalk) - **Year Founded:** 2018 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/unytalk/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Unytalk? **"[Multiple Interfaces under one space](https://www.g2.com/survey_responses/unytalk-review-8437540)"** **Rating:** 4.5/5.0 stars *— Ashfaq A.* [Read full review](https://www.g2.com/survey_responses/unytalk-review-8437540) --- ### 8. [Verizon Business Connection](https://www.g2.com/products/verizon-business-connection/reviews) Business Connection is a bundled solution for business that offers VoIP and Internet in a simplified bundled package. It helps drive productivity improvements and simplify your infrastructure with a reliable platform to enable your employees to communicate and collaborate effectively. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Verizon Business Connection?** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,424 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Verizon Business Connection? **"[I love that I and my team are all connected using the MOST reliable network in the US!](https://www.g2.com/survey_responses/verizon-business-connection-review-5105596)"** **Rating:** 5.0/5.0 stars *— Zane B.* [Read full review](https://www.g2.com/survey_responses/verizon-business-connection-review-5105596) --- #### What Are G2 Users Discussing About Verizon Business Connection? - [What is Verizon Business Connection used for?](https://www.g2.com/discussions/what-is-verizon-business-connection-used-for) ### 9. [Verizon UCCaaS](https://www.g2.com/products/verizon-uccaas/reviews) Unified Communication and Collaboration as a Service (UCCaaS) is Verizon's hosted and managed service based on Cisco's Hosted Collaboration Solution. UCCaaS delivers business-grade communications and collaboration services from the Cloud, offering the flexibility of a premises-based solution with the simplicity of a hosted solution. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Verizon UCCaaS?** - **Tenancy Flexibility:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Verizon UCCaaS?** - **Seller:** [Verizon](https://www.g2.com/sellers/verizon) - **Year Founded:** 1983 - **HQ Location:** Basking RIdge, NJ - **Twitter:** @Verizon (1,486,564 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1103/ (95,704 employees on LinkedIn®) - **Ownership:** NYSE:VZ **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Verizon UCCaaS? **"[At the Summit of Business Communication](https://www.g2.com/survey_responses/verizon-uccaas-review-8219030)"** **Rating:** 5.0/5.0 stars *— Victor M.* [Read full review](https://www.g2.com/survey_responses/verizon-uccaas-review-8219030) --- ### 10. [Vinix Business Cloud Communications](https://www.g2.com/products/vinix-business-cloud-communications/reviews) Vinix is a cloud business communications platform that integrates VoIP phone system capabilities, contact center tools, and advanced call management features into a flexible and adaptable solution. The platform is designed to help businesses manage voice communications, messaging, and customer interactions within a scalable cloud environment while maintaining greater control than traditional communication providers. The primary audience for Vinix includes small businesses, midsize companies, enterprises, and contact centers that need reliable communications without rigid platform limitations. By replacing traditional phone systems with cloud based calling features such as auto attendants, call routing, call queues, and voicemail, Vinix enables organizations to streamline communication workflows. This approach is especially useful for remote teams and multi location businesses that require consistency without complex hardware deployments. Key features of Vinix include real time analytics, detailed call reporting, and intelligent call routing. These capabilities help organizations monitor communication performance, understand call quality, and improve user productivity across customer support, inbound sales, outbound campaigns, and internal collaboration. Vinix integrates into existing business environments and allows organizations to scale users and services as communication needs evolve. Companies can add or adjust features without significant infrastructure changes, supporting growth while maintaining operational flexibility. The platform also supports AI driven communication workflows that enable automation, real time call insights, and intelligent interaction handling without requiring businesses to replace their existing communication processes. By combining cloud VoIP functionality, contact center capabilities, and scalable communication tools, Vinix provides businesses with a reliable foundation for modern communications while preserving the flexibility and control needed to adapt as their operations grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Vinix Business Cloud Communications?** - **Seller:** [Vinix](https://www.g2.com/sellers/vinix) - **Company Website:** https://www.vinixglobal.com/ - **Year Founded:** 2014 - **HQ Location:** Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/vinix (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Vinix Business Cloud Communications's Pros and Cons? **Pros:** - Customer Service (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Integration (1 reviews) ### What Do G2 Reviewers Say About Vinix Business Cloud Communications? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of Vinix, providing quick and helpful assistance whenever needed. - Users praise the **responsive customer support** of Vinix, noting their quick and helpful assistance for troubleshooting. - Users love the **ease of use** of Vinix, seamlessly integrating communication tools for all team members. - Users love the **easy communication** capabilities of Vinix Business Cloud, seamlessly connecting teams and enhancing productivity. - Users love the **seamless integration** of Vinix Business Cloud Communications for efficient management of calls, messages, and meetings. #### What Are Recent G2 Reviews of Vinix Business Cloud Communications? **"[Seamless service, start to finish](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)"** **Rating:** 5.0/5.0 stars *— Melissa C.* [Read full review](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823) --- ### 11. [VisibilityOne](https://www.g2.com/products/visibilityone/reviews) We know very well that the rising tide of video collaboration service requests thanks to hybrid work is reshaping the IT support landscape. With VisibilityOne's monitoring and management for video conferencing, you'll have access to the single source of truth for video conferencing and collaboration to enable unparalleled tech support. Our users report a 35% drop in incidents. That's a game-changer when you're fielding hundreds or even thousands of service tickets each month while juggling between endless applications. Experience high-availability and self-healing collaboration faults with VisibilityOne. Our solution allows IT teams to assess and resolve issues in real-time, resulting in up to 90% faster resolution time per incident. All from one user interface. We are unique because: We use algorithms to examine device faults and automate system responses for fast fault resolution. We support all major conferencing room kits, including cross-vendor application scenarios. We reduce IT workload, improve SLA performance, and enhance the end-user experience. We monitor and self-heal all relevant systems in the room and network communication path, providing a comprehensive IoT and UC monitoring platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind VisibilityOne?** - **Seller:** [VisibilityOne](https://www.g2.com/sellers/visibilityone) - **Year Founded:** 2018 - **HQ Location:** Monrovia, US - **LinkedIn® Page:** https://www.linkedin.com/company/visibility-one/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 200% Mid-Market #### What Are VisibilityOne's Pros and Cons? **Pros:** - All-in-One Solution (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - User Interface (1 reviews) **Cons:** - Logging Issues (1 reviews) - Slow Performance (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About VisibilityOne? *AI-generated summary from verified user reviews* **Pros:** - Users love the **All-in-One Solution** of VisibilityOne, simplifying conferencing equipment management and avoiding potential hassles. - Users highlight the **ease of use** of VisibilityOne, effortlessly diagnosing issues through a simplified interface. - Users value the **reliability** of VisibilityOne, which allows precise diagnostic insights for video conferencing issues. - Users appreciate the **intuitive interface** of VisibilityOne, making it easy to diagnose video conferencing issues accurately. **Cons:** - Users struggle with the **lack of specific error messages and logs** , causing headaches with complex equipment issues. - Users experience **slow performance** during peak hours, impacting their efficiency while diagnosing client issues. - Users experience **technical issues** such as bugs and slowdown during peak times, impacting their workflow negatively. #### What Are Recent G2 Reviews of VisibilityOne? **"[Automatic reply function for frequent blips](https://www.g2.com/survey_responses/visibilityone-review-9858715)"** **Rating:** 4.5/5.0 stars *— Antonio M.* [Read full review](https://www.g2.com/survey_responses/visibilityone-review-9858715) --- ### 12. [Votacall Unified Communications](https://www.g2.com/products/votacall-unified-communications/reviews) Unified Communications is a great idea on paper but when not properly implemented, UC functionality can have an adverse effect on an organization. The idea behind Unified Communications can be summed up with one word, productivity. Seems simple, right? In reality, seamlessly meshing all of the moving parts to establish a deeper level of productivity can be daunting, but it doesn't have to be. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Votacall Unified Communications?** - **Tenancy Flexibility:** 6.7/10 (Category avg: 8.8/10) - **Video Conferencing:** 10.0/10 (Category avg: 8.8/10) - **Native VoIP:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Votacall Unified Communications?** - **Seller:** [Votacall](https://www.g2.com/sellers/votacall) - **Year Founded:** 2005 - **HQ Location:** Boston, US - **LinkedIn® Page:** https://www.linkedin.com/company/2499061 (32 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Votacall Unified Communications's Pros and Cons? **Pros:** - Communication (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Votacall Unified Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless communication** Votacall offers, enabling calls and texts while working remotely. **Cons:** - Users experience **slow loading times** when accessing texts, leading to frustration during use. #### What Are Recent G2 Reviews of Votacall Unified Communications? **"[I don’t go a day without using it](https://www.g2.com/survey_responses/votacall-unified-communications-review-10577181)"** **Rating:** 5.0/5.0 stars *— Jose Miguel M.* [Read full review](https://www.g2.com/survey_responses/votacall-unified-communications-review-10577181) --- ### 13. [Wcapi](https://www.g2.com/products/wcapi/reviews) Transforming Experiences and Empowering Connections. Embrace the Future with Wcapi Welcome to Wcapi, the creative stage intended to change correspondence. Consistently interface with your crowd, smooth out work processes, and open new open doors for development. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Wcapi?** - **Tenancy Flexibility:** 8.3/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Wcapi?** - **Seller:** [Wcapi](https://www.g2.com/sellers/wcapi) - **Year Founded:** 2022 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/wcapi/about/ **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Wcapi? **"[Highly Recommend](https://www.g2.com/survey_responses/wcapi-review-9401409)"** **Rating:** 4.0/5.0 stars *— Jose S.* [Read full review](https://www.g2.com/survey_responses/wcapi-review-9401409) --- ### 14. [Yeastar Linkus UC Clients](https://www.g2.com/products/yeastar-linkus-uc-clients/reviews) Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Yeastar Linkus UC Clients?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Video Conferencing:** 8.3/10 (Category avg: 8.8/10) - **Native VoIP:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Yeastar Linkus UC Clients?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Yeastar Linkus UC Clients's Pros and Cons? **Pros:** - VoIP Services (2 reviews) - Calling Features (1 reviews) - Convenience (1 reviews) - Desktop Application (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Drops (1 reviews) - Upgrade Issues (1 reviews) ### What Do G2 Reviewers Say About Yeastar Linkus UC Clients? *AI-generated summary from verified user reviews* **Pros:** - Users love the **flexibility of VoIP services** , enabling calls from various devices seamlessly integrated with Teams. - Users value the **softphone feature** of Yeastar Linkus UC Clients for effortless calling from various devices. - Users appreciate the **convenience** of receiving office calls on any device, seamlessly integrated with Teams. - Users enjoy the **seamless device integration** of Yeastar Linkus UC Clients, enhancing accessibility with office calls anywhere. - Users appreciate the **ease of use** of Yeastar Linkus UC Clients, valuing its compatibility with multiple systems. **Cons:** - Users find it frustrating that Linkus doesn't send a **busy tone for incoming calls** when already on a call. - Users often struggle with **upgrade issues** due to mismatched firmware versions, affecting their voice quality and experience. #### What Are Recent G2 Reviews of Yeastar Linkus UC Clients? **"[Excellent UC app for remote work](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305)"** **Rating:** 5.0/5.0 stars *— Luis U.* [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-9508305) --- **"[Integration with Yeastar in the cloud and real-time queue management, all in a single platform](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562)"** **Rating:** 4.5/5.0 stars *— Francisco C.* [Read full review](https://www.g2.com/survey_responses/yeastar-linkus-uc-clients-review-12837562) --- #### What Are G2 Users Discussing About Yeastar Linkus UC Clients? - [What is Yeastar Linkus used for?](https://www.g2.com/discussions/what-is-yeastar-linkus-used-for) ### 15. [2talk](https://www.g2.com/products/2talk-llc-2talk/reviews) 2talk provides Hosted VoIP and Cloud PBX solutions to SMB customers in the United States. **Who Is the Company Behind 2talk?** - **Seller:** [2talk](https://www.g2.com/sellers/2talk-3cd78cf8-9c0c-4e77-8acf-581abd8eb297) - **Year Founded:** 2008 - **HQ Location:** Marina del Rey, US - **LinkedIn® Page:** https://www.linkedin.com/company/2talkus/ (25 employees on LinkedIn®) ### 16. [55PBX](https://www.g2.com/products/55pbx/reviews) 55PBX is the ultimate all in one CCaaS for Contact Centers, Customer Service and Sales team. PBX functions, whatsapp, chat and carrier with plug n play integrations with Zendesk, Pipedrive, Salesforce and more. **Who Is the Company Behind 55PBX?** - **Seller:** [55PBX](https://www.g2.com/sellers/55pbx) - **Year Founded:** 2015 - **HQ Location:** São Paulo, BR - **LinkedIn® Page:** https://www.linkedin.com/company/55pbx/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of 55PBX? **"[Amazing Experience for CCaaS](https://www.g2.com/survey_responses/55pbx-review-4546401)"** **Rating:** 5.0/5.0 stars *— Bruno R.* [Read full review](https://www.g2.com/survey_responses/55pbx-review-4546401) --- #### What Are G2 Users Discussing About 55PBX? - [What is 55PBX used for?](https://www.g2.com/discussions/what-is-55pbx-used-for) ### 17. [Abbax Hosted VOIP](https://www.g2.com/products/abbax-hosted-voip/reviews) Abbax Hosted VoIP provides high performance cloud solutions built to empower businesses small, medium and large. **Who Is the Company Behind Abbax Hosted VOIP?** - **Seller:** [Abbax Technologies](https://www.g2.com/sellers/abbax-technologies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Adore VOIP Billing](https://www.g2.com/products/adore-voip-billing/reviews) Adore VOIP Billing is a billing and provisioning software that confers the arrangements alongside prompt technical support that utilizes the framework for giving services such as payment, expenses, rates and bills of calls. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Adore VOIP Billing?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Adore VOIP Billing?** - **Seller:** [Adore Infotech](https://www.g2.com/sellers/adore-infotech) - **Year Founded:** 2004 - **HQ Location:** Gurugram, IN - **Twitter:** @adoresoft (434 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/adore-infotech-pvt-ltd/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Adore VOIP Billing? **"[One of the best web based real-time prepaid or postpaid billing solution.](https://www.g2.com/survey_responses/adore-voip-billing-review-5194176)"** **Rating:** 5.0/5.0 stars *— RADHIKA R.* [Read full review](https://www.g2.com/survey_responses/adore-voip-billing-review-5194176) --- #### What Are G2 Users Discussing About Adore VOIP Billing? - [What is Adore VOIP Billing used for?](https://www.g2.com/discussions/what-is-adore-voip-billing-used-for) ### 19. [AirePBX](https://www.g2.com/products/airepbx/reviews) Provides fully managed and connected endtoend, nextgeneration solutions for multilocation enterprise customers, including SDWAN, Unified Communications (UCaaS), Business VoIP, Hosted Phone Systems, SIP Trunking, MPLS, Manged Failover, Managed Security and Internet. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind AirePBX?** - **Seller:** [AireSpring](https://www.g2.com/sellers/airespring) - **Year Founded:** 2001 - **HQ Location:** Clearwater, Florida, United States - **Twitter:** @AireSpring (1,829 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airespring (365 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 20. [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews) Alianza's Unified Communications as a Service (UCaaS platform is a comprehensive, cloud-native solution designed specifically for service providers aiming to offer advanced communication tools to their business customers. This platform enables seamless integration of voice, video conferencing, messaging, and collaboration services, allowing businesses to enhance connectivity and productivity without the need for extensive on-premises hardware. By leveraging Alianza's UCaaS, service providers can rapidly deploy scalable and cost-effective communication solutions that meet the evolving demands of modern enterprises. Key Features and Functionality: - Crystal Clear Calling: High-quality SIP VoIP calls with robust call functionalities. - Group & Private Messaging: Secure team messaging, 1:1 conversations, group chats, and message history in one window. - Integrated File Transfer: Drag-and-drop or attach files to messages for instant sharing with contacts and teams. - Anywhere Communication: Access communications on the go with desktop and mobile applications. - Video, Audio, & Web Conferencing: Host meetings with easy-to-join room links, carrier-grade controls, and external guest access. - Presence: View contacts' online status and availability for efficient communication. Primary Value and Solutions Provided: Alianza's UCaaS platform addresses the growing need for flexible, cost-effective, and mobile communication solutions among small to medium-sized businesses (SMBs and enterprises. By offering a fully integrated, turnkey cloud-native platform, service providers can expand their product portfolios without the burden of additional hardware investments or complex network expansions. This empowers businesses to enhance collaboration, improve customer engagement, and drive growth through modern communication tools. **Who Is the Company Behind Alianza UCaaS?** - **Seller:** [Alianza](https://www.g2.com/sellers/alianza) - **HQ Location:** Pleasant Grove, Utah, United States - **LinkedIn® Page:** https://www.linkedin.com/company/alianza (772 employees on LinkedIn®) ### 21. [AllCloudIP](https://www.g2.com/products/allcloudip/reviews) AllCloud IP offers businesses a full suite of enterprise voice and data applications without the enterprise cost. With over 12 years of voice and data cloud experience and a hands-on approach AllCloud IP customers can rest assured the vital components of their business will continue to run no matter what the world throws at them. With the world of technology ever changing AllCloud IP understands that there is no one size fits all, with that AllCloud IP prides itself with having access to a long list of carriers and partners to ensure the end user is getting the best possible service at the best possible price as well as having one point of contact to bring it all together. With our approach customers can take full advantage of their private cloud to bring out the best of their products and people weather its business continuity for uptime or unified communications such as VOIP or messaging to bring everyone together and everything in between to collaborate. AllCloud IP stands above the rest with ability to remain fluid in a moving world. **Who Is the Company Behind AllCloudIP?** - **Seller:** [AllCloud IP](https://www.g2.com/sellers/allcloud-ip) - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/49141997 (3 employees on LinkedIn®) ### 22. [Allied Telecom](https://www.g2.com/products/allied-telecom/reviews) Allied is a unified communications provider offering voice, data, and internet service solutions. **Who Is the Company Behind Allied Telecom?** - **Seller:** [Allied Telecom Group](https://www.g2.com/sellers/allied-telecom-group) - **Year Founded:** 1990 - **HQ Location:** Arlington, Virginia, United States - **Twitter:** @ALLIEDTELECOM (3,900 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/allied-telecom-group/ (66 employees on LinkedIn®) ### 23. [Anveo](https://www.g2.com/products/anveo/reviews) Anveo offers a communication platform for Voice and Data Integration services. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Anveo?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Anveo?** - **Seller:** [Anveo](https://www.g2.com/sellers/anveo) - **Year Founded:** 2006 - **HQ Location:** Feasterville, US - **Twitter:** @anveo_com (82 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/anveo/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Anveo's Pros and Cons? **Pros:** - Business Tools (1 reviews) - Cost Efficiency (1 reviews) - Customer Support (1 reviews) - Easy Setup (1 reviews) - Reliability (1 reviews) **Cons:** - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Anveo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **convenient all-in-one platform** of Anveo for managing calls, faxes, and voicemails effectively. - Users value the **cost efficiency** of Anveo, benefiting from reliable service at a low price. - Users appreciate the **excellent customer support** for resolving issues quickly and effectively with Anveo. - Users commend the **easy setup** of Anveo, making configuration and sign-up hassle-free and efficient. - Users value the **reliable service** of Anveo, appreciating how it enhances their overall experience. **Cons:** - Users feel that the **limited features** of Anveo hinder its potential for regular use and optimization. #### What Are Recent G2 Reviews of Anveo? **"[Smart way to make and receive international call for the business](https://www.g2.com/survey_responses/anveo-review-8472495)"** **Rating:** 4.0/5.0 stars *— Balamurugan D.* [Read full review](https://www.g2.com/survey_responses/anveo-review-8472495) --- **"[Long-term customer: very happy](https://www.g2.com/survey_responses/anveo-review-8457254)"** **Rating:** 5.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/anveo-review-8457254) --- ### 24. [Atlantech Online](https://www.g2.com/products/atlantech-online/reviews) Atlantech Online, Inc. is a leading public utility that operates in Maryland, Virginia and the District of Columbia, offering a range of top-quality fiber, telephone, and data center services to both business and government organizations. In addition, Atlantech also offers fiber and telephone services throughout the United States. With its headquarters situated in Silver Spring, MD, Atlantech is committed to providing its customers with exceptional service and state-of-the-art technology. At the heart of Atlantech's operation is its core fiber network that links its data centers and connects to more than 300 major office buildings throughout the Washington, DC region. The company's range of services includes high-speed internet service, cloud connectivity, MPLS, and other data networking solutions, telephone service, and colocation in its wholly owned and operated data centers. Atlantech's cutting-edge services are designed to meet the unique needs of its customers, whether they require high-speed internet for their business operations or cloud connectivity to streamline their data storage and management. The company's telephone services, including Microsoft Teams Calling (Operator Connect, Direct Routing and Direct Routing for GCC High) SIP Trunking, hosted PBX, UCaaS, PRI, POTS Line Replacement, and call center services are tailored to meet the specific needs of business and government. In addition to its extensive range of services, Atlantech boasts a multi-terabit per second fiber backbone that can support a wide variety of solutions as its customers' networks evolve. This scale ensures that Atlantech can continue to meet its customers' changing needs well into the future. For those interested in learning more about Atlantech Online and its services, additional information can be found at www.atlantech.net, or by contacting the company directly at 800-256-1612. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Atlantech Online?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Atlantech Online?** - **Seller:** [Atlantech Online](https://www.g2.com/sellers/atlantech-online) - **Year Founded:** 1995 - **HQ Location:** Silver Spring, US - **LinkedIn® Page:** https://www.linkedin.com/company/atlantech-online (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Atlantech Online's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Reliability (2 reviews) - Security (2 reviews) - Communication (1 reviews) - Convenience (1 reviews) ### What Do G2 Reviewers Say About Atlantech Online? *AI-generated summary from verified user reviews* **Pros:** - Users commend Atlantech Online for their **exceptional customer support** , ensuring seamless transitions and proactive solutions during complex migrations. - Users praise the **exceptional reliability** of Atlantech Online, ensuring seamless transitions and uninterrupted communications throughout the process. - Users highlight the **top-notch security** and compliance offered by Atlantech, ensuring a seamless transition in a complex environment. - Users appreciate the **responsiveness and clarity** of Atlantech, ensuring a smooth transition to GCC High without disruptions. - Users commend Atlantech for their **convenient support** , ensuring a seamless transition to Microsoft Teams with minimal disruption. #### What Are Recent G2 Reviews of Atlantech Online? **"[Flawless Zoom Gov to Teams Migration—Exceptional Support and Security](https://www.g2.com/survey_responses/atlantech-online-review-11955899)"** **Rating:** 5.0/5.0 stars *— Joel T.* [Read full review](https://www.g2.com/survey_responses/atlantech-online-review-11955899) --- **"[Best-in-Class Technical Support and Top Notch Data Center Hosting](https://www.g2.com/survey_responses/atlantech-online-review-12366736)"** **Rating:** 5.0/5.0 stars *— Michael W.* [Read full review](https://www.g2.com/survey_responses/atlantech-online-review-12366736) --- ### 25. [Auvious Videο Counselor](https://www.g2.com/products/auvious-vide-counselor/reviews) Auvious is a multi-purpose, multi-industry, unified communications platform. The direct result of our persistent efforts to solve complex problems in the field of communications through innovative simple solutions, common in large organizations and enterprises. **Who Is the Company Behind Auvious Videο Counselor?** - **Seller:** [Auvious](https://www.g2.com/sellers/auvious) - **Year Founded:** 2016 - **HQ Location:** Paralimni, CY - **LinkedIn® Page:** https://www.linkedin.com/company/auvious (9 employees on LinkedIn®) ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.