# Top Free Call Center Infrastructure (CCI) Software - Page 2 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 365 ### Category Stats (Jul 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+0.24%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,100+ Authentic Reviews - 365+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. [ Sobot ](https://www.g2.com/products/sobot-omnichannel-suite/reviews) By [Sobot](https://www.g2.com/sellers/sobot) [ 4.9/5(40) ](https://www.g2.com/products/sobot-omnichannel-suite/reviews) What do users say? Users consistently praise the centralized support and efficient automation provided by Sobot Omnichannel Suite, which simplifies managing customer interactions across multiple channels. The platform's Pros and Cons [ Helpful (203) ](https://www.g2.com/products/sobot-omnichannel-suite/reviews?qs=pros-and-cons)[ Limited Customization (46) ](https://www.g2.com/products/sobot-omnichannel-suite/reviews?qs=pros-and-cons) [ CallHippo ](https://www.g2.com/products/callhippo/reviews) By [CallHippo](https://www.g2.com/sellers/callhippo) [ 4.4/5(409) ](https://www.g2.com/products/callhippo/reviews) What do users say? Users consistently praise the ease of use and reliable call quality of CallHippo, highlighting its intuitive interface that simplifies business communications. Many appreciate the responsive customer Pros and Cons [ Ease of Use (31) ](https://www.g2.com/products/callhippo/reviews?qs=pros-and-cons)[ Expensive (9) ](https://www.g2.com/products/callhippo/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ LiveAgent ](https://www.g2.com/products/liveagent/reviews) By [QualityUnit](https://www.g2.com/sellers/qualityunit) [ 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) What do users say? Users consistently praise the ease of use and efficient ticket management of LiveAgent, highlighting its ability to streamline customer support across multiple channels. The platform's intuitive inter Pros and Cons [ Ease of Use (58) ](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons)[ Learning Curve (12) ](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [ Automation Anywhere Agentic... ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) By [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) [ 4.5/5(5,613) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) What do users say? Users consistently praise the product for its ability to \*\*automate repetitive tasks\*\* and improve \*\*workflow efficiency\*\*, allowing teams to focus on higher-value work. The platform's integration of Pros and Cons [ Ease of Use (84) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews?qs=pros-and-cons)[ Expensive (28) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews?qs=pros-and-cons) [ Dialpad Support ](https://www.g2.com/products/dialpad-support/reviews) By [Dialpad](https://www.g2.com/sellers/dialpad) [ 4.4/5(707) ](https://www.g2.com/products/dialpad-support/reviews) What do users say? Users consistently praise the product for its ease of use and quick support response, highlighting how it simplifies communication and enhances productivity. The AI features, particularly call transcr Pros and Cons [ Helpful (84) ](https://www.g2.com/products/dialpad-support/reviews?qs=pros-and-cons)[ Poor Customer Support (32) ](https://www.g2.com/products/dialpad-support/reviews?qs=pros-and-cons) [ Salesmsg ](https://www.g2.com/products/salesmsg/reviews) By [Salesmsg](https://www.g2.com/sellers/salesmsg) [ 4.7/5(406) ](https://www.g2.com/products/salesmsg/reviews) What do users say? Users consistently praise the ease of use and seamless HubSpot integration of Salesmsg, highlighting how quickly they can set up and start messaging clients without extensive training. The platform's Pros and Cons [ Ease of Use (141) ](https://www.g2.com/products/salesmsg/reviews?qs=pros-and-cons)[ Missing Features (25) ](https://www.g2.com/products/salesmsg/reviews?qs=pros-and-cons) [ 3CX ](https://www.g2.com/products/3cx/reviews) By [3CX](https://www.g2.com/sellers/3cx) [ 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) What do users say? Users consistently praise the ease of use and flexibility of 3CX, highlighting its ability to streamline communication across various devices and platforms. The intuitive interface and straightforward Pros and Cons [ Ease of Use (42) ](https://www.g2.com/products/3cx/reviews?qs=pros-and-cons)[ Complex Processes (11) ](https://www.g2.com/products/3cx/reviews?qs=pros-and-cons) [ MightyCall ](https://www.g2.com/products/mightycall/reviews) By [MightyCall](https://www.g2.com/sellers/mightycall) [ 4.4/5(342) ](https://www.g2.com/products/mightycall/reviews) What do users say? Users consistently praise the ease of use and quick setup of MightyCall, highlighting its intuitive interface that allows teams to manage calls and messages efficiently. The platform's reliable custom Pros and Cons [ Ease of Use (54) ](https://www.g2.com/products/mightycall/reviews?qs=pros-and-cons)[ Number Issues (14) ](https://www.g2.com/products/mightycall/reviews?qs=pros-and-cons) [ Aloware ](https://www.g2.com/products/aloware/reviews) By [Aloware](https://www.g2.com/sellers/aloware) [ 4.1/5(827) ](https://www.g2.com/products/aloware/reviews) What do users say? Users consistently praise the intuitive interface and ease of use of Aloware, which significantly enhances their communication efficiency. The integration with CRM tools like HubSpot is frequently hig Pros and Cons [ Ease of Use (126) ](https://www.g2.com/products/aloware/reviews?qs=pros-and-cons)[ Call Issues (90) ](https://www.g2.com/products/aloware/reviews?qs=pros-and-cons) [ MyOperator ](https://www.g2.com/products/myoperator/reviews) By [MyOperator](https://www.g2.com/sellers/myoperator) [ 4/5(56) ](https://www.g2.com/products/myoperator/reviews) What do users say? Users consistently praise the ease of use and reliable call management features of MyOperator, highlighting its effectiveness in streamlining business communications. The intuitive interface and effic Pros and Cons [ Customer Support (8) ](https://www.g2.com/products/myoperator/reviews?qs=pros-and-cons)[ Missing Features (5) ](https://www.g2.com/products/myoperator/reviews?qs=pros-and-cons) [ FreJun ](https://www.g2.com/products/frejun/reviews) By [FreJun](https://www.g2.com/sellers/frejun) [ 4.8/5(75) ](https://www.g2.com/products/frejun/reviews) What do users say? Users consistently praise FreJun for its ease of use and effective call recording features, which help streamline communication and improve customer interactions. The autodial feature is particularly [ ConnectPath CX ](https://www.g2.com/products/connectpath-cx/reviews) By [CloudHesive](https://www.g2.com/sellers/cloudhesive) [ 4.6/5(24) ](https://www.g2.com/products/connectpath-cx/reviews) What do users say? Users consistently praise the user-friendly interface and intuitive dashboards of ConnectPath CX, which enhance navigation and streamline operations. Many appreciate the platform's flexibility and qui Pros and Cons [ Easy Integrations (2) ](https://www.g2.com/products/connectpath-cx/reviews?qs=pros-and-cons)[ Improvements Needed (1) ](https://www.g2.com/products/connectpath-cx/reviews?qs=pros-and-cons) [ VirtualPBX ](https://www.g2.com/products/virtualpbx/reviews) By [VirtualPBX](https://www.g2.com/sellers/virtualpbx) [ 4.2/5(35) ](https://www.g2.com/products/virtualpbx/reviews) What do users say? Users consistently praise the excellent customer service provided by VirtualPBX, highlighting the team's responsiveness and helpfulness in resolving issues. Many appreciate the reliable performance an Pros and Cons [ Customer Support (3) ](https://www.g2.com/products/virtualpbx/reviews?qs=pros-and-cons) [ Diabolocom ](https://www.g2.com/products/diabolocom/reviews) By [Diabolocom](https://www.g2.com/sellers/diabolocom) [ 4.3/5(33) ](https://www.g2.com/products/diabolocom/reviews) What do users say? Users consistently praise the ease of use and responsive support provided by Diabolocom, highlighting its intuitive interface and quick implementation process. Many appreciate the platform's ability t Pros and Cons [ Ease of Use (5) ](https://www.g2.com/products/diabolocom/reviews?qs=pros-and-cons)[ Missing Features (3) ](https://www.g2.com/products/diabolocom/reviews?qs=pros-and-cons) [ Daktela ](https://www.g2.com/products/daktela/reviews) By [Daktela](https://www.g2.com/sellers/daktela) [ 4.8/5(48) ](https://www.g2.com/products/daktela/reviews) What do users say? Users consistently praise Daktela for its ease of use and comprehensive integration of communication channels, which simplifies customer support management. The platform's intuitive design and respons [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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