Survey software allows users to easily create online surveys, quizzes, polls, and other web forms. These are then distributed to a company's customers or user base to conduct market research or solicit feedback and opinions. Survey software products provide companies or individuals with insight into what participants think of events, projects, customer service, or another aspect of their business. These solutions are third-party add-ons that work to amplify the efforts of the marketing and customer success departments to understand how their customers work and what they want. Surveys are most often delivered via email blasts or as pop-ups on a company's site.
While survey software can have significant overlap with enterprise feedback management (EFM) software, the two categories are mutually exclusive with only some exceptions. EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM and related software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Products can only be categorized in both if they provide a tiered price offering where their basic option fits best in Survey and their more advanced options are more accurately reflected in EFM.
To qualify for inclusion in the Survey category, a product must:
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ShadowAide provides NPS surveys to help you provide the best product that you users need, helping you to reduce churn and grow revenue. Our surveys easily integrate into your product providing both in-app surveys as well as emailed surveys, monitoring your users and NPS over each customer's lifetime.
SimpleFeedback is a cloud-based customer engagement application designed for small business websites and mobile applications. It provides feedback, customer support, and sales & lead management services and also enables your website, WordPress blog, or iOS App to hear the voice of the customer and respond with our easy to use services.
SmartConsultations gives you everything you need to manage your consultations though a dedicated portal. Maximise citizen involvement with purpose-made software. SmartConsultations is a simple, powerful, and cost-effective tool that allows you to manage all your consultations via a single portal. It's easy for your participants to find the consultations that matter to them, and easy for you to create and manage your consultation programme.
With our experienced research team and our marketing network we can develop an online consumer community panel according to your research criteria. We recruit online consumer community members through our long-standing relationships with a variety of online marketing networks rather than one or two places only.
Survey Solutions combines user-friendly rapid questionnaire development and powerful management tools for complex CAPI/CAWI with little or no programming at 0 cost and no connectivity during interviews. Data can be reviewed instantly after synchronization. Built-in reports include progress, status, and maps. Cases can be reassigned, and interviewers can change language on the fly. Its a sustainable solution for large-scale surveys combining powerful management tools with ease of implementation.