# Best Speech Analytics Software - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights. Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center). To qualify for inclusion within the Speech Analytics category, a product must: - Record or analyze calls in real time - Provide insight into the emotional state of customers in real time or after the fact - Generate quality assurance reports to improve performance of call center representatives - Archive all recorded calls ## Top Speech Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | — | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel routing with cloud-native speech transcription | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | AI call notes with CRM-synced recordings | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Voiso](https://www.g2.com/products/voiso/reviews) | 4.8/5.0 (92 reviews) | Multilingual call transcription with AI compliance scoring | "[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)" | | 5 | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | 4.5/5.0 (221 reviews) | Automated QA scorecards with 100% call coverage | "[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)" | | 6 | [Google Cloud Speech-to-Text](https://www.g2.com/products/google-cloud-speech-to-text/reviews) | 4.6/5.0 (234 reviews) | Meeting transcription with multi-language real-time accuracy | "[Makes Multilingual Client Meetings Effortless with Accurate Transcription](https://www.g2.com/survey_responses/google-cloud-speech-to-text-review-12894708)" | | 7 | [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) | 4.4/5.0 (83 reviews) | Call driver categorization and trend discovery | "[Quick Insights into Customer Behavior and Root Causes](https://www.g2.com/survey_responses/verint-speech-and-text-analytics-review-12541336)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | AI-powered call routing and sentiment insights | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 9 | [SuccessKPI](https://www.g2.com/products/successkpi/reviews) | 4.3/5.0 (82 reviews) | Genesys Cloud speech analytics with centralized QM | "[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)" | | 10 | [Maqsam](https://www.g2.com/products/maqsam/reviews) | 4.7/5.0 (89 reviews) | — | "[Good and reliable call system that works smoothly for our business.](https://www.g2.com/survey_responses/maqsam-review-12813352)" | ## How Many Speech Analytics Software Products Does G2 Track? **Total Products under this Category:** 155 ### Category Stats (Jul 2026) - **Average Rating**: 4.48/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Five9 Intelligent Cloud Contact Center Platform (+0.12%) - Among all products in this category, Five9 Intelligent Cloud Contact Center Platform recorded the largest rating increase compared to last month *Last updated: July 05, 2026* ## How Does G2 Rank Speech Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 22,100+ Authentic Reviews - 155+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Speech Analytics Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [SuccessKPI](https://www.g2.com/products/successkpi/reviews) - **Easiest to Use:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Convin.ai](https://www.g2.com/products/convin-ai/reviews) --- **Sponsored** ### ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-07-05T13%3A44%3A17Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9177&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%3Futf8%3D%25E2%259C%2593&secure%5Btoken%5D=a01d45d20d6078b0d5e985f5ce16e183192a0a4036a63bb67f22ff7ad8ae0379&secure%5Burl%5D=https%3A%2F%2Fwww.scorebuddyqa.com%2Fget-demo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Speech Analytics Software Products in 2026? ### 1. [Stratifyd](https://www.g2.com/products/stratifyd/reviews) Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insights that existing approaches may miss, Stratifyd Smart AI™ takes the burden of manual analytics off teams, proactively surfacing hidden signals and themes 24/7 to ensure you never miss another insight. Today, many organizations have tons of data but lack the ability, time, resources, or budget to truly expose the insights that matter most to them. This is where Stratifyd stands out. With these challenges in mind, we have purpose-built the Stratifyd platform that will unify data from all your different sources and, through Smart AI™, automatically uncover the actionable insights you didn't know you were missing to: - Hit mission critical KPIs - Grow revenue - Drive loyalty - Reduce costs - Improve efficiency **Average Rating:** 4.3/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Stratifyd?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Stratifyd?** - **Seller:** [Stratifyd](https://www.g2.com/sellers/stratifyd) - **Year Founded:** 2015 - **HQ Location:** Charlotte, US - **Twitter:** @getStratifyd (997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10813350/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of Stratifyd? **"[Great company and solution to help uncover actionable customer insights](https://www.g2.com/survey_responses/stratifyd-review-4808690)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/stratifyd-review-4808690) --- **"[Rich, automated insights](https://www.g2.com/survey_responses/stratifyd-review-4930224)"** **Rating:** 4.5/5.0 stars *— Craig W.* [Read full review](https://www.g2.com/survey_responses/stratifyd-review-4930224) --- #### What Are G2 Users Discussing About Stratifyd? - [How do you use Stratifyd?](https://www.g2.com/discussions/how-do-you-use-stratifyd) - [What is the use of Stratifyd?](https://www.g2.com/discussions/what-is-the-use-of-stratifyd) - [When was Stratifyd founded?](https://www.g2.com/discussions/when-was-stratifyd-founded) ### 2. [Analytics](https://www.g2.com/products/homisco-analytics/reviews) Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance. Share live and interactive reports or dashboards on any Web-based platform, with an embeddable widget. Distribute your insights and content where it is needed for decision-making. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Analytics?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Analytics?** - **Seller:** [Homisco](https://www.g2.com/sellers/homisco) - **Year Founded:** 1981 - **HQ Location:** Melrose, US - **LinkedIn® Page:** https://www.linkedin.com/company/homisco (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Analytics? **"[A very good tool to analyze a person that speaks](https://www.g2.com/survey_responses/analytics-review-9830930)"** **Rating:** 5.0/5.0 stars *— Alex A.* [Read full review](https://www.g2.com/survey_responses/analytics-review-9830930) --- **"[Direct and simple Understanding](https://www.g2.com/survey_responses/analytics-review-9807263)"** **Rating:** 4.5/5.0 stars *— Alok S.* [Read full review](https://www.g2.com/survey_responses/analytics-review-9807263) --- ### 3. [EpiAnalytics Conversational AI](https://www.g2.com/products/epianalytics-conversational-ai/reviews) Text and Sentiment Analytics **Average Rating:** 3.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate EpiAnalytics Conversational AI?** - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind EpiAnalytics Conversational AI?** - **Seller:** [EpiAnalytics](https://www.g2.com/sellers/epianalytics) - **Year Founded:** 2008 - **HQ Location:** Carlsbad, US - **Twitter:** @EpiAnalytics (299 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epianalytics-inc. (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of EpiAnalytics Conversational AI? **"[They provide top notch solution to all kinds of AI developments](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-3344703)"** **Rating:** 4.5/5.0 stars *— Dávid F.* [Read full review](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-3344703) --- **"[EpicAnalytics Conversational AI-Innovative tool](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-9957424)"** **Rating:** 4.5/5.0 stars *— ankush p.* [Read full review](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-9957424) --- #### What Are G2 Users Discussing About EpiAnalytics Conversational AI? - [What is EpiAnalytics Conversational AI used for?](https://www.g2.com/discussions/what-is-epianalytics-conversational-ai-used-for) ### 4. [Transmon](https://www.g2.com/products/transmon/reviews) TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is a speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market. **Average Rating:** 4.9/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Transmon?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.9/10 (Category avg: 9.0/10) - **Ease of Use:** 9.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Transmon?** - **Seller:** [Transmon](https://www.g2.com/sellers/transmon) - **Year Founded:** 2010 - **HQ Location:** Noida , Uttar Pradesh - **LinkedIn® Page:** https://www.linkedin.com/company/customer-lifecycle-analytics/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods, Financial Services - **Company Size:** 77% Enterprise, 18% Mid-Market #### What Are Recent G2 Reviews of Transmon? **"[Best Tool for your QA and Audit Purpose with Variety of Options & Automations](https://www.g2.com/survey_responses/transmon-review-9885165)"** **Rating:** 4.0/5.0 stars *— Sameer R.* [Read full review](https://www.g2.com/survey_responses/transmon-review-9885165) --- **"[Best quality experience so far with TransMon](https://www.g2.com/survey_responses/transmon-review-9923370)"** **Rating:** 5.0/5.0 stars *— Ashish K.* [Read full review](https://www.g2.com/survey_responses/transmon-review-9923370) --- ### 5. [CallJourney](https://www.g2.com/products/calljourney/reviews) Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success. **Average Rating:** 3.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate CallJourney?** - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 1.7/10 (Category avg: 9.0/10) **Who Is the Company Behind CallJourney?** - **Seller:** [Call Journey](https://www.g2.com/sellers/call-journey) - **Year Founded:** 2009 - **HQ Location:** Granville, AU - **Twitter:** @CallJourney (894 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/call-journey/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of CallJourney? **"[Best language and automated conversation analyzing software in market](https://www.g2.com/survey_responses/calljourney-review-6488679)"** **Rating:** 5.0/5.0 stars *— Vikrant K.* [Read full review](https://www.g2.com/survey_responses/calljourney-review-6488679) --- **"[Automated journey orchestration](https://www.g2.com/survey_responses/calljourney-review-7329185)"** **Rating:** 4.5/5.0 stars *— Mufaddal D.* [Read full review](https://www.g2.com/survey_responses/calljourney-review-7329185) --- #### What Are G2 Users Discussing About CallJourney? - [What is CallJourney used for?](https://www.g2.com/discussions/what-is-calljourney-used-for) ### 6. [Call Optix](https://www.g2.com/products/call-optix/reviews) Call Optix is an AI-powered sales intelligence and voice analytics platform built for revenue teams that refuse to let critical insights slip through the cracks. In a market where customer conversations hold the key to competitive advantage, businesses can no longer afford to rely on gut instinct or fragmented call notes. Call Optix transforms every sales and service interaction into structured, actionable intelligence—automatically capturing what was said, what it means, and what needs to happen next. The platform serves sales teams, call centers, and customer service organizations across high-touch industries where phone conversations directly impact revenue. Call Optix delivers measurable impact across the entire organization. Sales reps reclaim hours previously lost to manual note-taking and CRM updates, with AI handling call summaries, action items, and follow-up tasks automatically—freeing them to focus on what they do best: building relationships and closing deals. Managers gain unprecedented visibility into team performance through data-driven scorecards and coaching insights, enabling them to develop reps with precision rather than guesswork. Business owners and revenue leaders access a real-time command center for pipeline health, conversion metrics, and revenue trends—turning customer conversations into a strategic asset that informs smarter decisions. Call Optix exists to solve a fundamental challenge: the gap between what happens on calls and what gets captured, acted upon, and learned from. Without the right tools, top-performer tactics stay siloed, coaching remains subjective, and revenue-critical details vanish after every conversation. Call Optix closes that gap by embedding intelligence directly into the sales workflow—ensuring nothing gets missed, every rep can perform like your best rep, and leadership operates from a single source of truth. The result is a data-driven revenue culture where teams sell smarter, coach better, and grow faster. **Average Rating:** 4.9/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Call Optix?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.4/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Call Optix?** - **Seller:** [Call Optix](https://www.g2.com/sellers/call-optix) - **Year Founded:** 2023 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/calloptix/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Call Optix's Pros and Cons? **Pros:** - Accuracy (4 reviews) - Automation (3 reviews) - Call Recording (3 reviews) - Ease of Use (3 reviews) - Helpful (3 reviews) **Cons:** - Learning Curve (2 reviews) - Admin Challenges (1 reviews) - App Stability (1 reviews) - Call Issues (1 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About Call Optix? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **accuracy of Call Optix** , enhancing deal follow-ups and improving customer interaction insights significantly. - Users enjoy the **automation of call updates** , streamlining management and enhancing productivity with comprehensive insights. - Users value the **convenience of automated call updates** , allowing them to focus on problem-solving and improving service quality. - Users highlight the **ease of use** of Call Optix, simplifying team updates and enhancing call management efficiency. - Users value the **pipeline visibility** of Call Optix, allowing them to catch deals before they slip away. **Cons:** - Users find the **learning curve steep** due to overwhelming data and non-automated onboarding processes. - Users have highlighted the **lack of automated onboarding** as a challenge in managing Call Optix efficiently. - Users experience **application errors and slow loading** during high call volume, highlighting a need for improved stability. - Users report **call issues** during high volumes, experiencing application errors and slow loading times that affect stability. - Users experience **connectivity issues** during high data volumes, impacting stability and consistency of the Call Optix platform. #### What Are Recent G2 Reviews of Call Optix? **"[No More Chasing Call Updates—AI Dashboard Keeps Everything on Track](https://www.g2.com/survey_responses/call-optix-review-12359296)"** **Rating:** 5.0/5.0 stars *— TRUMAC H.* [Read full review](https://www.g2.com/survey_responses/call-optix-review-12359296) --- **"[Call Optix Turns Call Audits into a Blueprint for Better Guest Service](https://www.g2.com/survey_responses/call-optix-review-12299656)"** **Rating:** 4.5/5.0 stars *— Suraj C.* [Read full review](https://www.g2.com/survey_responses/call-optix-review-12299656) --- ### 7. [Cognitive View](https://www.g2.com/products/cognitive-view/reviews) CognitiveView is an AI Governance and Compliance Automation platform that helps companies build trust in their AI systems by making Responsible AI measurable, explainable, and auditable. Designed for startups and enterprises in regulated industries, CognitiveView enables organizations to: Automate Responsible AI documentation Perform risk and impact assessments aligned with NIST, OECD, and the EU AI Act Track AI assets and monitor compliance across the lifecycle Launch a branded AI TrustCenter in just 2 hours With integrations into MLOps tools like SageMaker, MLflow, and Azure AI, CognitiveView gives teams real-time visibility into how AI is developed, governed, and deployed—ensuring they stay compliant while accelerating enterprise adoption. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Cognitive View?** - **Seller:** [Cognitive View](https://www.g2.com/sellers/cognitive-view) - **Year Founded:** 2022 - **HQ Location:** Austin, US - **Twitter:** @cognitiveviewai (48 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cognitiveview/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business #### What Are Recent G2 Reviews of Cognitive View? **"[Artificial Intelligence at my fingertips](https://www.g2.com/survey_responses/cognitive-view-review-5033615)"** **Rating:** 5.0/5.0 stars *— Boris M.* [Read full review](https://www.g2.com/survey_responses/cognitive-view-review-5033615) --- **"[Effective and reliable insight tool](https://www.g2.com/survey_responses/cognitive-view-review-5178475)"** **Rating:** 4.5/5.0 stars *— Shynu G.* [Read full review](https://www.g2.com/survey_responses/cognitive-view-review-5178475) --- #### What Are G2 Users Discussing About Cognitive View? - [What is Cognitive View used for?](https://www.g2.com/discussions/what-is-cognitive-view-used-for) ### 8. [ConvoZen.AI](https://www.g2.com/products/convozen-ai/reviews) ConvoZen is an enterprise-grade Unified Conversational Agent Platform that turns conversations into outcomes on a single AI Agent Stack. Built on proprietary STT and TTS models that beat all the prominent benchmarks, Voice Agents handle inbound and outbound conversations across regional languages, while the AI Copilot works alongside human agents in real time and Supervisor Agents give team leads full visibility across every interaction. Together they help contact centers improve productivity by 10x, with 100% of conversations scored, checked for compliance, and turned into actionable intelligence. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ConvoZen.AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ConvoZen.AI?** - **Seller:** [NoBroker Technologies Pvt Ltd](https://www.g2.com/sellers/nobroker-technologies-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Bengaluru East, IN - **LinkedIn® Page:** https://www.linkedin.com/company/convozen-ai/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are ConvoZen.AI's Pros and Cons? **Pros:** - Auditing Efficiency (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) ### What Do G2 Reviewers Say About ConvoZen.AI? *AI-generated summary from verified user reviews* **Pros:** - Users find the **auditing efficiency** of ConvoZen.AI essential for improving agent performance and streamlining operations. - Users praise the **excellent customer support** of ConvoZen.AI, highlighting its value in enhancing their experience. - Users love the **customization options** in ConvoZen.AI, making it valuable and user-friendly for all. - Users find the **ease of use** in ConvoZen.AI excellent, making the platform intuitive and simple to navigate. - Users appreciate the **easy integrations** of ConvoZen.AI, which enhance business value and user experience. #### What Are Recent G2 Reviews of ConvoZen.AI? **"[Incredibly useful for quality assurance](https://www.g2.com/survey_responses/convozen-ai-review-10312131)"** **Rating:** 5.0/5.0 stars *— Rimlee P.* [Read full review](https://www.g2.com/survey_responses/convozen-ai-review-10312131) --- **"[Must have conversational analytical tool for Enterprise and mid size companies](https://www.g2.com/survey_responses/convozen-ai-review-8738546)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/convozen-ai-review-8738546) --- ### 9. [Language IO](https://www.g2.com/products/language-io/reviews) Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 **How Do G2 Users Rate Language IO?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Language IO?** - **Seller:** [Language IO](https://www.g2.com/sellers/language-io) - **Company Website:** https://languageio.com/ - **Year Founded:** 2011 - **HQ Location:** Cheyenne, US - **Twitter:** @languageio (1,272 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/languageio/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 26% Enterprise #### What Are Language IO's Pros and Cons? **Pros:** - Translation Services (7 reviews) - Multilingual Support (5 reviews) - Translation Efficiency (5 reviews) - Ease of Use (4 reviews) - Customer Support (3 reviews) **Cons:** - Usability Issues (5 reviews) - Billing Issues (2 reviews) - Expensive (2 reviews) - Interface Issues (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Language IO? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and real-time translation** in Language IO, enhancing their translation processes. - Users value the **multilingual support** of Language IO, enabling efficient handling of global customer inquiries. - Users appreciate the **translation efficiency** of Language IO, benefiting from quick responses and seamless integration. - Users value the **ease of use** of Language IO, making integration and support swift and efficient. - Users value the **quick response of customer support** with Language IO, enhancing resolution speed and overall satisfaction. **Cons:** - Users find **usability issues** with Language IO, citing an outdated UI and lack of translation readiness indicators. - Users find **billing issues** challenging initially due to complex terminology and confusion over rates. - Users find Language IO **expensive** , as tier pricing necessitates heavy usage to justify costs. - Users find the **interface issues** of Language IO frustrating, as it feels outdated and challenging to navigate. - Users are disappointed by the **missing delivery and typing indicators** in versions prior to 2.0, impacting usability. #### What Are Recent G2 Reviews of Language IO? **"[Flexible, High-Quality Translations Delivered Ahead of Schedule](https://www.g2.com/survey_responses/language-io-review-12486656)"** **Rating:** 4.5/5.0 stars *— Adam S.* [Read full review](https://www.g2.com/survey_responses/language-io-review-12486656) --- **"[Salesforce Service Cloud Service Owner](https://www.g2.com/survey_responses/language-io-review-10456318)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/language-io-review-10456318) --- #### What Are G2 Users Discussing About Language IO? - [What is Language I/O Conversational Translation Tools used for?](https://www.g2.com/discussions/what-is-language-i-o-conversational-translation-tools-used-for) ### 10. [Loris](https://www.g2.com/products/loris/reviews) Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Loris?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Loris?** - **Seller:** [Loris](https://www.g2.com/sellers/loris) - **Year Founded:** 2018 - **HQ Location:** New York, US - **Twitter:** @loris_ai (231 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11465498 (63 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Mid-Market, 18% Enterprise #### What Are Recent G2 Reviews of Loris? **"[Great Support & Customizable](https://www.g2.com/survey_responses/loris-review-8579430)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/loris-review-8579430) --- **"[Loris review](https://www.g2.com/survey_responses/loris-review-7319902)"** **Rating:** 5.0/5.0 stars *— Enis H.* [Read full review](https://www.g2.com/survey_responses/loris-review-7319902) --- ### 11. [PolyAI](https://www.g2.com/products/polyai/reviews) PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate PolyAI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind PolyAI?** - **Seller:** [PolyAI](https://www.g2.com/sellers/polyai) - **Year Founded:** 2017 - **HQ Location:** London, England - **Twitter:** @polyaivoice (9,414 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/polyai/ (369 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are PolyAI's Pros and Cons? **Pros:** - Artificial Intelligence (2 reviews) - Automation (2 reviews) - 24/7 Support (1 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) **Cons:** - Improvements Needed (1 reviews) - Lagging Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Slow Speed (1 reviews) ### What Do G2 Reviewers Say About PolyAI? *AI-generated summary from verified user reviews* **Pros:** - Users find **PolyAI's automation and efficiency** exceptional, making it feel like a real conversation with a personal assistant. - Users praise the **automation and efficiency** of PolyAI, appreciating its seamless conversational AI capabilities. - Users value the **24/7 support** from PolyAI, experiencing seamless interactions that feel genuinely human. - Users find the **AI integration** in PolyAI invaluable for creating seamless and effective voice assistant interactions. - Users find PolyAI a **powerful voice assistant tool** for creating seamless conversational AI bots for customer interactions. **Cons:** - Users report that PolyAI can be **slow at times** and has some annoying advertising that detracts from the experience. - Users report **lagging issues** and occasional frustrating advertising, impacting their overall experience with PolyAI. - Users find the **slow loading times** frustrating, impacting their overall experience with PolyAI. - Users experience **slow performance** at times, leading to frustration with the overall functionality of PolyAI. - Users experience **slow speed** at times, which can hinder the overall effectiveness and satisfaction with PolyAI. #### What Are Recent G2 Reviews of PolyAI? **"[Very useful voice assistant tool](https://www.g2.com/survey_responses/polyai-review-8783441)"** **Rating:** 5.0/5.0 stars *— Buket K.* [Read full review](https://www.g2.com/survey_responses/polyai-review-8783441) --- **"[PolyAI interactions](https://www.g2.com/survey_responses/polyai-review-11858235)"** **Rating:** 5.0/5.0 stars *— Rocio C.* [Read full review](https://www.g2.com/survey_responses/polyai-review-11858235) --- ### 12. [ReflexAI Prepare](https://www.g2.com/products/reflexai-prepare/reviews) Prepare is an advanced AI-driven training platform designed to revolutionize how contact center representatives develop their skills. Specifically tailored for organizations managing high-stakes and sensitive conversations, Prepare offers immersive, voice-based simulations that replicate real-world scenarios, empowering agents to build confidence, enhance empathy, and improve outcomes. The platform is particularly beneficial for industries such as behavioral health, healthcare, and customer service, where effective communication is crucial. By providing realistic training environments, Prepare allows representatives to engage in dynamic roleplays that adapt to the flow of conversation, enabling them to navigate complex or emotionally charged interactions with greater ease. This adaptability ensures that agents are not only prepared for a variety of situations but also able to respond appropriately under pressure. One of the standout features of Prepare is its actionable feedback system. After each simulation, users receive detailed performance insights, including evaluations of tone, phrasing, and adherence to best practices. This feedback is essential for fine-tuning skills and ensuring consistent service quality. The platform’s focus on voice-based learning further distinguishes it from traditional training methods, as it allows representatives to practice in an interactive, speech-enabled environment that closely mimics live calls. Prepare also offers tailored scenarios that can be customized to reflect an organization’s unique needs, protocols, and audience demographics. This flexibility ensures that training is relevant and applicable, enhancing the learning experience. Additionally, the platform emphasizes skill development in critical areas such as active listening, de-escalation, and empathy, all while maintaining compliance with industry standards. The benefits of using Prepare extend beyond just skill enhancement. The platform equips teams with the tools and confidence needed to handle any situation with professionalism and care. It also supports scalable training, allowing organizations to provide consistent, high-quality training for teams of any size without the logistical hurdles often associated with traditional training methods. Engaging, practical simulations lead to improved knowledge retention, and data-driven insights enable organizations to track individual and team progress over time, identifying strengths, gaps, and growth opportunities. Overall, Prepare stands out as a comprehensive training solution that prepares contact center representatives to deliver exceptional experiences and positive outcomes in their interactions. **Average Rating:** 4.8/5.0 **Total Reviews:** 21 **How Do G2 Users Rate ReflexAI Prepare?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 9.9/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ReflexAI Prepare?** - **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai) - **Company Website:** https://www.reflexai.com/ - **Year Founded:** 2022 - **HQ Location:** New York City, US - **LinkedIn® Page:** https://www.linkedin.com/company/reflexai (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Non-Profit Organization Management - **Company Size:** 73% Mid-Market, 27% Small-Business #### What Are ReflexAI Prepare's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Access (1 reviews) - Accuracy (1 reviews) - Coaching (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About ReflexAI Prepare? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ReflexAI Prepare, simplifying progress tracking and enhancing overall training experience. - Users find the **user-friendly interface** of ReflexAI Prepare enhances their training and progress tracking experience. - Users find **easy access to progress tracking** on the dashboard enhances their training experience with ReflexAI Prepare. - Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenario recreations. - Users find the **customizable simulations** invaluable, enhancing crisis training by recreating real call scenarios effectively. **Cons:** - Users occasionally experience **slow loading times** when switching scenarios, which can hinder productivity and user experience. #### What Are Recent G2 Reviews of ReflexAI Prepare? **"[ReflexAI: Realistic, Risk-Free Simulations That Speed Up Onboarding](https://www.g2.com/survey_responses/reflexai-prepare-review-13053677)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-13053677) --- **"[Rapid, Intuitive Simulation Platform with Responsive Support](https://www.g2.com/survey_responses/reflexai-prepare-review-13052093)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-13052093) --- ### 13. [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Ringostat?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Quality of Support:** 9.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringostat?** - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat (239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5226617/ (157 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Ringostat's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Reliability (4 reviews) - Call Tracking (3 reviews) - Analytics (2 reviews) - Business Tools (2 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Outdated Interface (2 reviews) - UX Improvement (2 reviews) - Complex Processes (1 reviews) - Inaccurate Analytics (1 reviews) ### What Do G2 Reviewers Say About Ringostat? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringostat, appreciating straightforward setups and comprehensive instructions for all features. - Users commend Ringostat's **reliability** through swift technical support and secure handling of confidential information. - Users value the **effective call tracking** by Ringostat, enhancing advertising efficiency and improving customer acquisition significantly. - Users value the **analytics feature** in Ringostat for its ability to identify effective advertising sources and improve ROI. - Users value the **tailored recommendations** from Ringostat that enhance cost efficiency and optimize advertising strategies. **Cons:** - Users find the **lack of intuitiveness** in Ringostat's interface requires time to navigate effectively. - Users find the **outdated interface** of Ringostat needs modernization, despite intuitive navigation after initial use. - Users find the **interface outdated** and desire a more modern design, though overall usability improves over time. - Users find the **interface outdated** and note that some functions are hidden, complicating navigation initially. - Users find Ringostat's **inaccurate analytics** limiting, as it's not effective for businesses without phone communication. #### What Are Recent G2 Reviews of Ringostat? **"[When your advertising budget and customer communications truly work for your company](https://www.g2.com/survey_responses/ringostat-review-11692966)"** **Rating:** 5.0/5.0 stars *— Helen S.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) --- **"[Simple, convenient, and effective](https://www.g2.com/survey_responses/ringostat-review-12180200)"** **Rating:** 5.0/5.0 stars *— Maksym V.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) --- #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### 14. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 7.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users find Vonage Contact Center to be **very easy to use** , enjoying its integration and functional dialer features. - Users appreciate the **exceptional customer support** of Vonage Contact Center, highlighting their professionalism and helpfulness. - Users find the **easy setup** of Vonage Contact Center immensely beneficial for quick implementation and user-friendly experience. - Users value the **easy integrations** of Vonage Contact Center, facilitating quick implementation and user-friendly experiences. - Users appreciate the **seamless CRM integration** of Vonage Contact Center, enhancing personalized service and efficiency. **Cons:** - Users face challenges with **call connectivity issues** and find it difficult to change the outbound call number. - Users face challenges with **customization difficulty** , finding it hard to tailor features to their specific workflows. - Users find the **pricing steep** , though they appreciate the value when compared to alternatives and overall support. - Users find the **limited customization** options of Vonage Contact Center restrict their ability to tailor features effectively. - Users report **communication issues** with Vonage, particularly with spam markings and recent text message failures. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 15. [Alvaria Engagement Analytics](https://www.g2.com/products/alvaria-engagement-analytics/reviews) Alvaria Engagement Analytics enhances contact center quality management with full coverage of speech and text interactions. The platform uses interaction analytics to automatically uncover trends, performance drivers, and customer experience insights across all conversations. These insights help organizations strengthen quality assurance, improve agent performance, and optimize customer experience outcomes at scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Alvaria Engagement Analytics?** - **Quality of Support:** 7.5/10 (Category avg: 9.0/10) - **Ease of Use:** 7.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Alvaria Engagement Analytics?** - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria_Inc (278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alvaria-inc (69 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Alvaria Engagement Analytics's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Alvaria Engagement Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Alvaria Engagement Analytics for managing work schedules and time-off requests. #### What Are Recent G2 Reviews of Alvaria Engagement Analytics? **"[For all my scheduling needs](https://www.g2.com/survey_responses/alvaria-engagement-analytics-review-10342827)"** **Rating:** 5.0/5.0 stars *— Talon I.* [Read full review](https://www.g2.com/survey_responses/alvaria-engagement-analytics-review-10342827) --- ### 16. [Delacon](https://www.g2.com/products/delacon/reviews) Delacon is an enterprise-grade call tracking and analytics platform that gives businesses clear insight into what drives results, helping teams make confident, data-driven marketing decisions. By connecting calls to campaigns, keywords, and website visits, Delacon reveals the full customer journey across digital and offline channels. More than call tracking, it enables complete marketing attribution, helping teams understand what is working and where to invest. In practice, case studies show up to 43% reduction in cost per lead, with some businesses seeing up to 60% of leads driven through phone calls. Additional case studies also show improvements in return on ad spend, helping teams better connect marketing activity to revenue outcomes. Designed for enterprise environments, Delacon integrates with CRMs and platforms such as Salesforce, Google Ads, GA4, and contact centre systems. Teams can identify high-value calls, improve lead quality visibility, and optimise spend, with case studies also showing a 25% increase in inbound calls and up to 36% reduction in marketing spend. With cross-channel insights, proof of ROI, enterprise-grade uptime, local hosting, ISO/IEC 27001:2022 certification, and more than 25 years of experience, Delacon helps organisations drive measurable outcomes and scalable growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Delacon?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Quality of Support:** 6.7/10 (Category avg: 9.0/10) - **Ease of Use:** 6.7/10 (Category avg: 9.0/10) - **Ease of Admin:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Delacon?** - **Seller:** [Delacon](https://www.g2.com/sellers/delacon) - **Year Founded:** 1996 - **HQ Location:** Bondi Junction, AU - **Twitter:** @Delacon (123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/delacon-pty-ltd (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Enterprise #### What Are Delacon's Pros and Cons? **Pros:** - Call Tracking (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Number Management (1 reviews) ### What Do G2 Reviewers Say About Delacon? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive call tracking capabilities** of Delacon, appreciating the holistic solution for management needs. - Users commend the **proactive customer support** of Delacon, enhancing their experience with effective call management solutions. - Users find Delacon's solution to be **easy to use** , appreciating the proactive support and integration of technologies. - Users value the **easy access** to comprehensive technologies that enhance call management and support. - Users value the **comprehensive and holistic call management** solutions provided by Delacon, appreciating their proactive assistance. #### What Are Recent G2 Reviews of Delacon? **"[This platform provides a rich analytics in detail insights which will help the client prosper](https://www.g2.com/survey_responses/delacon-review-6958753)"** **Rating:** 4.5/5.0 stars *— Anant G.* [Read full review](https://www.g2.com/survey_responses/delacon-review-6958753) --- **"[Professional call tracking and managemenet](https://www.g2.com/survey_responses/delacon-review-9426946)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/delacon-review-9426946) --- ### 17. [OpenText Contact Center Analytics](https://www.g2.com/products/opentext-contact-center-analytics/reviews) ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate OpenText Contact Center Analytics?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind OpenText Contact Center Analytics?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Who Uses This Product?** - **Company Size:** 80% Enterprise, 20% Small-Business #### What Are OpenText Contact Center Analytics's Pros and Cons? **Pros:** - Centralization (1 reviews) - Data Management (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Features (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Setup (1 reviews) - Complex Usability (1 reviews) - Insufficient Training (1 reviews) - Lack of Training (1 reviews) ### What Do G2 Reviewers Say About OpenText Contact Center Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralization of modules** in OpenText Contact Center Analytics, enhancing management and usability significantly. - Users appreciate the **integrated data management** in OpenText Contact Center Analytics, enhancing usability and efficiency across modules. - Users value the **integrated modules** of OpenText Contact Center Analytics, simplifying management and enhancing usability. - Users value the **easy integrations** of OpenText Contact Center Analytics, simplifying management across unified modules seamlessly. - Users value the **integration of all modules** in OpenText Contact Center Analytics, simplifying management and usability. **Cons:** - Users find the **complexity** of certain features requires more training than provided, affecting their overall experience. - Users find the **complex setup** challenging, needing extensive training to navigate certain features effectively. - Users find certain features of OpenText Contact Center Analytics to be **complex and requiring extensive training** for effective use. - Users often face **insufficient training** , leading to difficulties in navigating complex features and configurations effectively. - Users struggle with the **lack of training** , finding certain features complex and needing more in-depth guidance. #### What Are Recent G2 Reviews of OpenText Contact Center Analytics? **"[The Reliable Call Recording Platform](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321)"** **Rating:** 4.5/5.0 stars *— Claudia K.* [Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321) --- **"[As a user, Qfiniti works well and does exactly what it's supposed to do.](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534)"** **Rating:** 5.0/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534) --- #### What Are G2 Users Discussing About OpenText Contact Center Analytics? - [How do you use Qfiniti?](https://www.g2.com/discussions/how-do-you-use-qfiniti) - [What is Qfiniti client?](https://www.g2.com/discussions/what-is-qfiniti-client) - [What is Qfiniti desktop?](https://www.g2.com/discussions/what-is-qfiniti-desktop) ### 18. [Provana Speech Analytics](https://www.g2.com/products/provana-speech-analytics/reviews) Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50% **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Provana Speech Analytics?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Provana Speech Analytics?** - **Seller:** [Provana](https://www.g2.com/sellers/provana) - **Year Founded:** 2011 - **HQ Location:** Lisle, US - **LinkedIn® Page:** https://www.linkedin.com/company/provanallc (2,328 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Provana Speech Analytics's Pros and Cons? **Pros:** - Automation (1 reviews) - Call Quality (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Evaluation Process (1 reviews) **Cons:** - Difficult Setup (1 reviews) - Inadequate AI Capabilities (1 reviews) - Initial Difficulties (1 reviews) - Language Limitations (1 reviews) ### What Do G2 Reviewers Say About Provana Speech Analytics? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation capabilities** of Provana Speech Analytics, greatly enhancing call review efficiency and ease. - Users appreciate the **excellent call quality** of Provana Speech Analytics, significantly increasing call review efficiency. - Users value the **ease of use** of Provana Speech Analytics, significantly simplifying call review processes through automation. - Users commend the **efficiency** of Provana Speech Analytics, significantly increasing call review rates through automation. - Users value the **automated evaluation process** of Provana Speech Analytics, significantly increasing call review efficiency and ease. **Cons:** - Users find the **difficult setup** of Provana Speech Analytics challenging, particularly with keyword configuration and language limitations. - Users find the **inadequate AI capabilities** of Provana Speech Analytics limit its effectiveness in non-English languages. - Users face **initial difficulties** with Provana due to language barriers and challenges in setting up keyword functions. - Users find the **language limitations** of Provana Speech Analytics restrict its effectiveness for non-English communications. #### What Are Recent G2 Reviews of Provana Speech Analytics? **"[Provana positively impacted our effectiveness and Quality Assurance training.](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)"** **Rating:** 5.0/5.0 stars *— Nickole F.* [Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575) --- **"[Great took for monitoring calls](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)"** **Rating:** 4.0/5.0 stars *— saba b.* [Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506) --- #### What Are G2 Users Discussing About Provana Speech Analytics? - [What is Provana Speech Analytics used for?](https://www.g2.com/discussions/what-is-provana-speech-analytics-used-for) ### 19. [Skit](https://www.g2.com/products/skit-skit/reviews) Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, Skit.ai can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit currently serves a variety of enterprise clients across diverse sectors. Enterprises have been able to streamline their contact center operations, reduce cost and also enhance customer experience & engagement. Featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6, Skit has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and recently been awarded ‘Tech Startup of the Year’ in Artificial Intelligence 2021 by Entrepreneur India. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Skit?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.3/10) - **Quality of Support:** 5.8/10 (Category avg: 9.0/10) - **Ease of Use:** 6.7/10 (Category avg: 9.0/10) - **Ease of Admin:** 5.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Skit?** - **Seller:** [Skit](https://www.g2.com/sellers/skit) - **Year Founded:** 2016 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/skit-ai (181 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Skit? **"[Promising AI voice agent with room for improvemnet](https://www.g2.com/survey_responses/skit-review-11059805)"** **Rating:** 4.5/5.0 stars *— Jeykaran G.* [Read full review](https://www.g2.com/survey_responses/skit-review-11059805) --- **"[Sketch is an excellent voice analysis software](https://www.g2.com/survey_responses/skit-review-8713015)"** **Rating:** 4.5/5.0 stars *— Anschaire Gildas N.* [Read full review](https://www.g2.com/survey_responses/skit-review-8713015) --- ### 20. [WIZ.AI](https://www.g2.com/products/wiz-ai-wiz-ai/reviews) WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot, generative AI-powered applications, and an LLM-powered platform. WIZ.AI’s AI agents called Talkbots provide human-like engagement to facilitate customer interactions at scale, enabling exceptional customer service and strong business ROI for our enterprise clients. WIZ.AI Talkbot Features Hyper-localized: Talkbots can process local and domain-specific vocabularies Hyper-personalized: Talkbots can mimic the tone and accent of a native, and support multiple English varieties and global languages Omni-channel: Talkbots can be integrated over telephony, email, SMS, and various messaging apps **Average Rating:** 4.7/5.0 **Total Reviews:** 9 **How Do G2 Users Rate WIZ.AI?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind WIZ.AI?** - **Seller:** [WIZ.AI](https://www.g2.com/sellers/wiz-ai) - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/wiz-ai/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Enterprise, 33% Mid-Market #### What Are WIZ.AI's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Helpful (7 reviews) - Customer Satisfaction (6 reviews) - Artificial Intelligence (5 reviews) - Ease of Use (5 reviews) **Cons:** - Expensive (3 reviews) - Cost (2 reviews) - AI Limitations (1 reviews) - Training Required (1 reviews) ### What Do G2 Reviewers Say About WIZ.AI? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **responsive and professional customer support** of WIZ.AI, enhancing their overall experience with the software. - Users appreciate the **responsive and professional support** from WIZ.AI, enhancing their overall customer experience significantly. - Users value the **timely and responsive customer support** from WIZ.AI, enhancing their overall experience significantly. - Users admire the **natural and professional voice technology** of WIZ.AI, enhancing customer relationship management effectively. - Users value the **ease of use** of WIZ.AI, noting its fast implementation and positive impact on customer experience. **Cons:** - Users feel the service is **more expensive** than alternatives, but the quality and support may justify the cost. - Users note that the **cost of WIZ.AI is higher** than competitors, but it offers justified value and quality. - Users face **current limitations** with WIZ.AI, requiring more time and effort to train agents effectively. - Users note that **training is required** for WIZ.AI, as its current limitations can affect agent performance. #### What Are Recent G2 Reviews of WIZ.AI? **"[First Time using AI Bot yet It's Easy](https://www.g2.com/survey_responses/wiz-ai-review-11165478)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/wiz-ai-review-11165478) --- **"[A Talkbot for Customer Support & Outbound Sales](https://www.g2.com/survey_responses/wiz-ai-review-11083059)"** **Rating:** 5.0/5.0 stars *— Nichamon T.* [Read full review](https://www.g2.com/survey_responses/wiz-ai-review-11083059) --- ### 21. [AI Rudder](https://www.g2.com/products/ai-rudder/reviews) AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate AI Rudder?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Ease of Admin:** 7.7/10 (Category avg: 8.8/10) **Who Is the Company Behind AI Rudder?** - **Seller:** [AI Rudder](https://www.g2.com/sellers/ai-rudder) - **Year Founded:** 2019 - **HQ Location:** Palo Alto, US - **Twitter:** @AIRudder (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/airudder/ (273 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 77% Mid-Market, 15% Enterprise #### What Are Recent G2 Reviews of AI Rudder? **"[Awesome AI Performance and Insights](https://www.g2.com/survey_responses/ai-rudder-review-4856815)"** **Rating:** 5.0/5.0 stars *— Kenan R.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-4856815) --- **"[Best AI based desk collection](https://www.g2.com/survey_responses/ai-rudder-review-7008986)"** **Rating:** 5.0/5.0 stars *— Putu H.* [Read full review](https://www.g2.com/survey_responses/ai-rudder-review-7008986) --- #### What Are G2 Users Discussing About AI Rudder? - [What is AI Rudder used for?](https://www.g2.com/discussions/what-is-ai-rudder-used-for) ### 22. [Call Criteria](https://www.g2.com/products/call-criteria/reviews) Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible. **Average Rating:** 3.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Call Criteria?** - **Quality of Support:** 10.0/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Call Criteria?** - **Seller:** [Call Criteria](https://www.g2.com/sellers/call-criteria) - **HQ Location:** N/A - **Twitter:** @CallCriteria (428 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/call-criteria (65 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Enterprise #### What Are Recent G2 Reviews of Call Criteria? **"[They're doing a great job!](https://www.g2.com/survey_responses/call-criteria-review-7080622)"** **Rating:** 4.0/5.0 stars *— Destinee M.* [Read full review](https://www.g2.com/survey_responses/call-criteria-review-7080622) --- **"[It was really a user friendly](https://www.g2.com/survey_responses/call-criteria-review-9927668)"** **Rating:** 5.0/5.0 stars *— Abid H.* [Read full review](https://www.g2.com/survey_responses/call-criteria-review-9927668) --- #### What Are G2 Users Discussing About Call Criteria? - [What is the most important feature of controlling the quality of a call?](https://www.g2.com/discussions/what-is-the-most-important-feature-of-controlling-the-quality-of-a-call) - [What does quality assurance do in a call center?](https://www.g2.com/discussions/what-does-quality-assurance-do-in-a-call-center) - 1 comment - [What are the features of call center software?](https://www.g2.com/discussions/call-center-human-quality-assurance-what-are-the-features-of-call-center-software) ### 23. [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews) DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ **Average Rating:** 4.6/5.0 **Total Reviews:** 55 **How Do G2 Users Rate DialShree Predictive Dialer?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind DialShree Predictive Dialer?** - **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab) - **Year Founded:** 2007 - **HQ Location:** Gujarat, India - **Twitter:** @elisiontec (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/elision-technolab-llp (120 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Education Management - **Company Size:** 79% Mid-Market, 14% Small-Business #### What Are DialShree Predictive Dialer's Pros and Cons? **Pros:** - Agent Productivity (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Dialing Features (1 reviews) - Recording Features (1 reviews) **Cons:** - Dialer Issues (1 reviews) - Dialer Limitations (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About DialShree Predictive Dialer? *AI-generated summary from verified user reviews* **Pros:** - Users value the **enhanced agent productivity** of DialShree, benefiting from features like call barging and whisper options. - Users value the **excellent customer support** of DialShree, providing consistent assistance and improving their experience significantly. - Users value the **daily usability** of DialShree for its call handling and excellent customer support. - Users appreciate the **detailed dialing features** of DialShree, enhancing call support and improving agent assistance. - Users find the **call recording and whisper features** of DialShree invaluable for assisting agents and ensuring quality. **Cons:** - Users often experience **dialer issues** when switching extensions, causing delays and disruptions in their workflow. - Users face **time-consuming extension switching** with DialShree, impacting efficiency during calls. - Users face **time delays** when switching extensions on DialShree, hindering their overall efficiency. #### What Are Recent G2 Reviews of DialShree Predictive Dialer? **"[Support](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)"** **Rating:** 5.0/5.0 stars *— Sanket S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552) --- **"[Excellent Experience with DialShree Dialer – Highly Recommended](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)"** **Rating:** 4.5/5.0 stars *— Mifta S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350) --- #### What Are G2 Users Discussing About DialShree Predictive Dialer? - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) ### 24. [Echovane](https://www.g2.com/products/echovane/reviews) Echovane enables you to do 100s of in-depth customer interviews in hours instead of weeks. Our qualitative market research platform reduces time to insights in user research from weeks to hours. The product uses AI agents in different parts of the workflow including survey design, user interviews, transcription and analysis. Echovane can: - Create surveys with unbiased and non leading questions basis a research guide. - Take 100s of in-depth AI moderated interviews within hours with contextual probing in multiple languages. Our agent is designed to give a human like experience to ease out the best responses for the study - Transcribe, code and analyse the conversations - Surface detailed insights. - Help recruit respondents from a 3 million global pool of participants. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Echovane?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Echovane?** - **Seller:** [Echovane](https://www.g2.com/sellers/echovane) - **HQ Location:** San Francisco, US - **Twitter:** @EchovaneAI (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/echovane/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Echovane's Pros and Cons? **Pros:** - Time-saving (3 reviews) - Automation (1 reviews) - Data Management (1 reviews) - Efficiency (1 reviews) **Cons:** - Inaccuracy (1 reviews) - Limited Data Analysis (1 reviews) ### What Do G2 Reviewers Say About Echovane? *AI-generated summary from verified user reviews* **Pros:** - Users find Echovane's **time-saving efficiency** remarkable, as it accelerates connecting with multiple people significantly. - Users value the **automation of data collection and analysis** , significantly reducing time and resource investment in research. - Users value the **automation of data collection and analysis** , significantly saving time and resources in research processes. - Users value the **efficiency** of Echovane, which automates data collection, significantly saving time and resources. **Cons:** - Users express concerns over the **inaccuracy** of Echovane, mentioning potential biases leading to skewed results and poor decisions. - Users express concern over **limited data analysis** , which may result in biased outcomes and poor decision-making. #### What Are Recent G2 Reviews of Echovane? **"[Fastest problem discovery I’ve done in my decade long career](https://www.g2.com/survey_responses/echovane-review-11097271)"** **Rating:** 5.0/5.0 stars *— Akshat R.* [Read full review](https://www.g2.com/survey_responses/echovane-review-11097271) --- **"[My user interviews completed in Turkey and UAE within a day](https://www.g2.com/survey_responses/echovane-review-11095217)"** **Rating:** 5.0/5.0 stars *— Sourav K.* [Read full review](https://www.g2.com/survey_responses/echovane-review-11095217) --- ### 25. [Emtropy](https://www.g2.com/products/emtropy/reviews) Emtropy helps you improve your customer service quality and drive higher customer retention and loyalty. Our proprietary AI-powered QA automation replaces spreadsheets and manual reviews with unbiased analyses of 100% of conversations at scale. Powerful AI engine Easy to use dashboards Scalable We provide personalized agent insights to help you take action and focus your agent coaching. Easy to use dashboards, trends, and email alerts let you quickly take action. Start helping of all your agents reach their performance potential within 24 hours of connecting to Zendesk. Sign up for a free trial on our website https://www.emtropylabs.com **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Emtropy?** - **Quality of Support:** 8.3/10 (Category avg: 9.0/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Emtropy?** - **Seller:** [Emtropy Labs](https://www.g2.com/sellers/emtropy-labs) - **HQ Location:** San Jose, US - **LinkedIn® Page:** http://www.linkedin.com/company/emtropylabs (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Emtropy? **"[Determining patterns in customer service interactions](https://www.g2.com/survey_responses/emtropy-review-9870317)"** **Rating:** 4.0/5.0 stars *— Solina C.* [Read full review](https://www.g2.com/survey_responses/emtropy-review-9870317) --- ## What Is Speech Analytics Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Speech Analytics Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)