The Top 20 Easiest To Use Speech Analytics Software

See the top Speech Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Convin.ai

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

Mid Market

31%

Enterprise

63%

Mihup

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

26%

Mid Market

56%

Enterprise

18%

CloudTalk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

63%

Mid Market

33%

Enterprise

Prodigal

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

22%

Mid Market

70%

Enterprise

Sestek Speech Analytics

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Mid Market

45%

Enterprise

55%

Ender Turing

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

Mid Market

36%

Enterprise

60%

Genesys Cloud CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

14%

Mid Market

46%

Enterprise

40%

Dubber Platform

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Ozonetel

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

10%

#10

Google Cloud Speech-to-Text

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

39%

Mid Market

41%

Enterprise

21%

#11

evaluagent

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

18%

Mid Market

65%

Enterprise

17%

#12

Talkdesk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

20%

#13

Verint Speech and Text Analytics

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

Mid Market

26%

Enterprise

68%

#14

Level AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

11%

Mid Market

58%

Enterprise

30%

#15

JustCall

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#16

CallMiner Eureka

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.5

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

14%

Mid Market

46%

Enterprise

40%

#17

Observe.AI

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.1

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

65%

Enterprise

16%

#18

WhatConverts

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

#19

Invoca

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

39%

Mid Market

34%

Enterprise

27%

#20

CallTrackingMetrics

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise