# Best Speech Analytics Software - Page 8

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 161

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,300+ Authentic Reviews
- 161+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=9134&focus%5B%5D=134634)

Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Voiso, Talkdesk, CallMiner Eureka, and Maqsam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka&focus%5B%5D=maqsam)

**Sponsored**

### Common Room

Common Room is an AI GTM platform that helps revenue teams — including Sales, Marketing, and RevOps — at mid-market and enterprise B2B companies move from fragmented buyer data to precise, AI-driven execution at scale. Most GTM teams operate on incomplete information, with reps toggling between tools and ops teams manually stitching systems together. Common Room solves this by unifying first-party customer data with real-world buyer signals into a continuously updated system of complete and trusted buyer intelligence, powered by Context360 (AI identity resolution) and AI waterfall enrichment across a 400M+ contact directory. Revenue teams use that intelligence foundation to put AI agents to work across core GTM workflows — prioritizing the right accounts, researching contacts, mapping stakeholders, and personalizing outreach based on real buyer context. A configurable Revenue Control Plane gives revenue architects enterprise-grade governance, permissioning, and managed integrations to design and scale AI-native GTM workflows across the business. Key capabilities include: -Complete buyer intelligence: Unifies CRM, product, marketing, and engagement signals with real-world buyer activity into a person-level, always up-to-date view of every buyer - AI agents across GTM workflows: Automates account prioritization, contact research, stakeholder mapping, data hygiene, and personalized outreach without adding headcount -Revenue Control Plane: Central governance layer for revenue architects to build, deploy, and scale plays with enterprise-grade controls and fully managed integrations -Embedded workflow activation: Delivers buyer intelligence and AI-guided actions directly inside Slack, email, Salesforce, browser extensions, and AI assistants — no behavior change required -Enterprise-ready at scale: Supports teams of 50 to 1,000+ reps across multiple GTM motions, eliminating the need for GTM engineers, enrichment vendors, or external orchestration tools

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-13T17%3A38%3A14Z&secure%5Bdisplayable_resource_id%5D=497&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=167460&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=167460&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%3FhsCtaTracking%3D238a53f3-5073-4294-966e-5824c105501e%257C40733a4e-618c-49bf-96bf-2979c9220361%26page%3D8&secure%5Btoken%5D=8a1bfb3f2be75ecebbf62777bb34aa1f045718d20719fe3ed7cb5e7ebef08c83&secure%5Burl%5D=https%3A%2F%2Fwww.commonroom.io%2Fdemo%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-review-site%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Cistera](https://www.g2.com/products/cistera/reviews)

The Cistera Suite call recording and emergency alert software, empowers organizations to listen more effectively.

#### Who Is the Company Behind Cistera?

- **Seller:** [Cistera](https://www.g2.com/sellers/cistera)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** OTC: CNWT

### [CommPeak](https://www.g2.com/products/commpeak/reviews)

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CommPeak?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CommPeak?

- **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak)
- **Year Founded:** 2011
- **HQ Location:** Wan Chai, HK
- **Twitter:** @CommPeak  
25 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bc39a0c7748ea41e9b8cfda8efbf92abff67502c24a77c05a7d199af1c879b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommpeak%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are CommPeak's Pros and Cons?

##### Pros

- Easy Setup (1 reviews)
- Setup Ease (1 reviews)

##### Cons

- Expensive (1 reviews)
- Poor Customer Support (1 reviews)
- Unethical Sales (1 reviews)
- Unethical Sales Practices (1 reviews)

#### What Are Recent G2 Reviews of CommPeak?

**["User-friendly. Easy to understand. Short training times"](https://www.g2.com/survey_responses/commpeak-review-5246015)**

**Rating:** 5.0/5.0 stars

_— Lasha T._

[Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015)

**["All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations"](https://www.g2.com/survey_responses/commpeak-review-13045120)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120)

#### What Are G2 Users Discussing About CommPeak?

- [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment

### [Contexta360](https://www.g2.com/products/contexta360/reviews)

Contexta360 is a leading AI-Driven speech analytics company, Contexta360’s converged Conversational Intelligence platform interacts logically with every aspect of your customer’s engagements and delivers a full view automated understanding of your customer experiences. Contexta360 delivers capabilities to all company sizes via a single, all channel, affordable, subscription or private cloud secure platform by fast start insight that delivers advanced speech analytics you can use at day one, as well as a powerful suite of modular applications to design your CX success program.

#### Who Is the Company Behind Contexta360?

- **Seller:** [Contexta360](https://www.g2.com/sellers/contexta360)
- **Year Founded:** 2016
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71aa080b1c8298741559d1e5983bb7578ff3ba52773a651d763c41a1809f03ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17902448%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Converz Analytics](https://www.g2.com/products/converz-analytics/reviews)

Converz Analytics is a technology company that uses artificial intelligence to improve customer experiences. Our software analyzes and assesses customer conversations on any channel and helps employees to take the next step in their personal development.

#### Who Is the Company Behind Converz Analytics?

- **Seller:** [Converz Analytics](https://www.g2.com/sellers/converz-analytics)
- **Year Founded:** 2020
- **HQ Location:** Nijmegen, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bc50bc89dde1766981b4f7d807e3319f15a6a9525f702d63aa7a01bfcfa60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconverzanalytics%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [Curious Thing](https://www.g2.com/products/curious-thing/reviews)

Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. We help businesses grow revenue, boost operational efficiency and enrich their digital customer experience journey without requiring large investments or additional headcount. Our multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across a range of industries, including financial services, healthcare, insurance, eCommerce and more. Curious Thing is the only Voice AI technology that supports rapid deployment across multiple use cases - payment support, enquiry handling, appointment booking, FAQ handling, lead qualification, and more. Get in touch at hello@curiousthing.io to learn more.

**Average Rating:** 2.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Curious Thing?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 3.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Curious Thing?

- **Seller:** [Curious Thing AI](https://www.g2.com/sellers/curious-thing-ai)
- **Year Founded:** 2018
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f9830ea247ea8873c0c68f73b4a7aa163885b455a7a9d7458377fa116f51ae4e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14411033&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [CXCortex CX Analytics application](https://www.g2.com/products/cxcortex-cx-analytics-application/reviews)

Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls. The main purpose of CXCortex is to address the following issues: Email Triage for Outlook and Gmail Call recording Analysis CX Analytics AI customer service provision CX Dashboard for real time view AI Quality Assurance

#### Who Is the Company Behind CXCortex CX Analytics application?

- **Seller:** [Hostcomm](https://www.g2.com/sellers/hostcomm)
- **Year Founded:** 2004
- **HQ Location:** Ottery St Mary, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd3a0bd8b58660a60d8d6c67e8bdd4a729042a521b4c0d0f57176beb39eda1f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3189869&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Daisee](https://www.g2.com/products/daisee/reviews)

Daisee provides automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics. Daisee analyzes and automatically scores 100% of customer interactions against communication, compliance and conduct. Daisee ingests conversational media into its patent-pending Semantic Engine, utilising a comprehensive combination of Artificial Intelligence (AI) and Natural Language Processing (NLP) to derive Natural Language Understanding (NLU). Daisee’s machine-read comprehension of the underlying context of the communication is far superior in focus than traditional speech and text analytics that use a simple word-match and counting approach. The software groups language based on meaning which is essential to locating desirable features in interactions where similar things are said in different ways. The Programmable Scorecard™ automatically scores each customer interaction using a scoring method that is based on the specific quality framework for each team within your organisation against 3 core pillars; communication, conduct and compliance. Should an interaction receive a low-score or is deemed high-risk, a workflow is automatically activated in near-real-time, bringing to attention the need for it to be reviewed and remediated. Daisee is pre-trained out of the box so deployment is a matter of days, not months or years and there is no setup or professional services fees – just a straightforward SaaS-based pricing model. Ensure 100% of your interactions are not only monitored, analyzed and scored with high-risk calls triaged for fast review and remediation.

#### Who Is the Company Behind Daisee?

- **Seller:** [Daisee](https://www.g2.com/sellers/daisee)
- **Year Founded:** 2017
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac72dcf8869e69eae45c69fca37e713de9ac99680c4b49e98e67aaa6ef5db659&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdaisee%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

### [DataVoice Libra Interaction Recorder](https://www.g2.com/products/datavoice-libra-interaction-recorder/reviews)

DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting them to mitigate risk and optimise workforce productivity to ensure quality interactions.

#### Who Is the Company Behind DataVoice Libra Interaction Recorder?

- **Seller:** [DataVoice](https://www.g2.com/sellers/datavoice)
- **HQ Location:** Johannesburg, South Africa
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 7.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

### [Fano Labs](https://www.g2.com/products/fano-labs-fano-labs/reviews)

Fano Labs is a language AI company specializing in developing advanced speech recognition and natural language processing technologies tailored for multilingual environments. Founded in 2015 as a spin-off from the University of Hong Kong, Fano Labs offers solutions that enable enterprises to enhance customer service, ensure compliance, and optimize various business operations. Their proprietary automatic speech recognition (ASR) model achieves over 90% accuracy, effectively handling complex language scenarios, including code-switching and regional dialects. Key Features and Functionality: - Multilingual and Mixed-Language Speech Recognition: Supports languages such as English, Mandarin, Cantonese, Hokkien, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, French, and Arabic, with ongoing development for additional languages. - Automatic Language Detection: Identifies and processes multiple languages within a single conversation, ensuring accurate transcription and analysis. - Interaction Analytics: Analyzes customer interactions across various channels, including voice calls, live chats, and emails, to extract actionable business insights. - Agent Assist: Provides real-time guidance to customer service agents using AI-powered tools, enhancing service quality and efficiency. - Customer Experience Automation: Delivers smart customer service through omnichannel AI chatbots and speech-enabled IVR systems, improving customer engagement. - Speech-to-Text and Text-to-Speech Solutions: Offers real-time transcription services and generates human-like voices from text, enabling the creation of unique brand voices. Primary Value and Solutions: Fano Labs addresses the challenges enterprises face in managing multilingual customer interactions by providing high-accuracy speech recognition and language processing solutions. Their technologies empower businesses to: - Enhance Compliance: Automate the analysis of customer interactions to detect potential compliance risks, ensuring adherence to regulatory standards. - Improve Customer Satisfaction: Leverage AI-driven insights to understand customer needs better, leading to more personalized and effective service. - Optimize Operations: Automate workflows and processes, reducing manual effort and increasing operational efficiency. - Drive Business Growth: Uncover sales opportunities and business insights from customer interactions, facilitating informed decision-making and strategy development. By transforming complex, multilingual communication data into actionable insights, Fano Labs enables enterprises to maximize the value of every customer interaction, fostering growth and operational excellence.

#### Who Is the Company Behind Fano Labs?

- **Seller:** [Fano Labs](https://www.g2.com/sellers/fano-labs-34f793a6-eaf5-44ad-83d0-933964bee915)
- **Year Founded:** 2015
- **HQ Location:** Hong Kong, HK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb940716732123516b92b09e29079300529e7460987aa4092dfd1270911c4650&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffanolabs&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®

### [Frequensee](https://www.g2.com/products/frequensee/reviews)

Frequensee is an AI-powered conversation analytics and customer experience intelligence platform that transforms customer interactions into actionable business insights. It provides agent performance tracking, quality monitoring, conversation analytics, coaching recommendations, and customer sentiment analysis to help organizations optimize customer experience outcomes. By analyzing customer conversations at scale, Frequensee enables businesses to identify service gaps, improve agent performance, uncover customer trends, and make data-driven decisions that enhance customer satisfaction and operational efficiency.

#### Who Is the Company Behind Frequensee?

- **Seller:** [Resolx](https://www.g2.com/sellers/resolx)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b70d415fd97d65446cb991fd0b6e0c05c2183a8c25ad81397441e7bdc5c21ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresolx-ai&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Insight7](https://www.g2.com/products/insight7/reviews)

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Insight7?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Insight7?

- **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io)
- **Year Founded:** 2022
- **HQ Location:** Florida, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7aeecd9e4b0ced71507aabb86a539dea930a19108dfbbbe6d7e15e7a056c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsight7hq&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 31% Medium

#### What Do G2 Reviewers Say About Insight7?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency.
- Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis.
- Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly.
- Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively.
- Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data.

##### Cons

- Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library.
- Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns.
- Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements.
- Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth.
- Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs.

#### What Are Recent G2 Reviews of Insight7?

**["Better experience with Insight7"](https://www.g2.com/survey_responses/insight7-review-11798102)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/insight7-review-11798102)

**["One of the best research support platforms"](https://www.g2.com/survey_responses/insight7-review-10567157)**

**Rating:** 5.0/5.0 stars

_— Meghan G._

[Read full review](https://www.g2.com/survey_responses/insight7-review-10567157)

### [Inspeech](https://www.g2.com/products/inspeech/reviews)

Speech Analytics Solution Guarantee top quality with GenAI-powered conversation analysis Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s voice and text conversations to improve your operations’ quality and find insights of value to your business. Solution advantages Maximum agility in a truly omnichannel solution. Efficiently analyzes audio and text efficiently with a powerful GenAI-driven transcription engine. High precision engine. Get automated service quality monitoring with \>95% reliability. Optimized customer experience. Detects operational problems to improve customer satisfaction. Cost reduction. Automates quality management processes to optimize your resources. Better agent performance. Keep track of quality KPIs adapted to your business in real time. Business intelligence. Optimize your processes and enhance your sales. Applications Recognition of intent and key topics in each conversation. Recognition of customer mood and discomfort. Recognition of use of positive or negative language from agents. Compliance with legal and/or contractual requirements. Brand story compliance from agents. Scripted responses and texts required in each conversation. Adaptation of arguments to maximize results. Definition of a process management and optimization strategy. Technical characteristics for each quality management phase 1. Implementation adapted to the business Query builder on a no-code interface. Detects the dead air time and incidence of specific words and expressions. Configurable parameters. Automated voice and text analysis including calls, chats, WhatsApp messages, emails, and social media. Template and topic tree design. Allow conversations to be classified in a COPC model format. 2. GenAI-powered quality analysis High precision speech-to-text engine. Has a proprietary dictionary to include sounds-like words and therefore enhance reliability Multi-language transcriptions. Available in more than 20 languages and dialects to download at any time. Batch call transcription. Semantics interpretation with NLU. Understands the meaning and context of each word. Analyzes feelings and mood in tone and voice. 3. Real-time monitoring Quality assessment dashboards. Logs each agent and team’s KPIs in real time with customizable individual dashboards. Automated, hybrid, and manual analytics. Shows duration of call, dead air time, volume analysis. Manual reviews of most critical aspects. Cost control. Includes a cost control module to monitor and manage consumption. 4. Continuous improvement and decision-making Audio processing optimized for 8kHz and 16kHz - Stereo: audio text segmented by agent and customer. - Mono: conversion to stereo. - Formats permitted: wav, mp3, aac, ogg, flac, wma, mpeg, amr, caf, mp4, mov, wmv, mpeg, m4v, flv, mkv Multiple analyses on a single transcription. Various ​​​​queries and/or NLU models can be used to obtain information for various processes: sales, marketing, and quality. Continuous model training. Improves templates and semantic interpretation models with machine learning to optimize precision of call classification.

#### Who Is the Company Behind Inspeech?

- **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert)
- **Year Founded:** 2001
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website)  
284 employees on LinkedIn®

### [Inteliconvo](https://www.g2.com/products/inteliconvo/reviews)

The Al Powered InteliConvo® Speech Analytics & Automation platform now enables businesses to process and analyze 100% of the recorded customer conversations. This analysis gives them a never before deeper understanding about the Customers buying patterns, buying intents, sentiments, willingness to pay, feedback about the product and the brand image.

#### Who Is the Company Behind Inteliconvo?

- **Seller:** [Inteliconvo AI](https://www.g2.com/sellers/inteliconvo-ai)
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8703fe437cdb41728db60f3020b52ee7d5de215e29c4d3bdf17b22e308eb8382&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteliconvo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Jarni AI](https://www.g2.com/products/jarni-ai/reviews)

Jarni AI offers three core modules that work seamlessly together to transform your business communications. The Answering Assistant (Autopilot) serves as a real-time voice AI that answers inbound calls 24/7, qualifies leads, books appointments, answers FAQs, and transfers important calls to live agents when needed. The Call Companion (Copilot) functions as an agent-side tool that provides live transcription, real-time prompts, objection handling suggestions, and automatic call summaries during and after calls, empowering your team to perform at their best. Finally, the QA Automation module automatically reviews 100% of calls, flags coachable moments, scores performance, and provides valuable insights to managers without requiring any manual review process.

#### Who Is the Company Behind Jarni AI?

- **Seller:** [Jarni](https://www.g2.com/sellers/jarni)
- **Year Founded:** 2024
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

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- [1](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score#product-list)
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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Contact Center Workforce](/categories/contact-center-workforce)

[Browse Speech Analytics Themes](/categories/speech-analytics/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center).

To qualify for inclusion within the Speech Analytics category, a product must:

- Record or analyze calls in real time
- Provide insight into the emotional state of customers in real time or after the fact
- Generate quality assurance reports to improve performance of call center representatives
- Archive all recorded calls

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