# Best Speech Analytics Software - Page 4

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 161

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,300+ Authentic Reviews
- 161+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=9134&focus%5B%5D=134634)

Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Voiso, Talkdesk, CallMiner Eureka, and Maqsam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka&focus%5B%5D=maqsam)

**Sponsored**

### Google Cloud Speech-to-Text

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-13T18%3A35%3A50Z&secure%5Bdisplayable_resource_id%5D=1597&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1597&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21471&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%3FhsCtaTracking%3D238a53f3-5073-4294-966e-5824c105501e%257C40733a4e-618c-49bf-96bf-2979c9220361%26page%3D4&secure%5Btoken%5D=b387de7684ebf3f5f420f3f2362159092296c0a8ec1c8b5da71030faf6f4566a&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fspeech-to-text%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-speechtotext%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Tungsten PaperPort](https://www.g2.com/products/tungsten-paperport/reviews)

Tungsten PaperPort™ enables individuals and organizations to scan, share, search and organize documents in a simple, integrated solution. With PaperPort, you can take individual or enterprise information management to new levels of productivity and security. \* Combine fast, easy scanning with PDF creation to simplify document management \* Store, share and find documents on your network \* Capture information on-the-go from any device \* Transform paper documents into actionable digital information

**Average Rating:** 3.8/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Tungsten PaperPort?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 7.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 6.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tungsten PaperPort?

- **Seller:** [Tungsten Automation](https://www.g2.com/sellers/tungsten-automation)
- **Year Founded:** 1985
- **HQ Location:** Denver, CO
- **Twitter:** @TungstenAI  
6,445 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03f6061f54daba272dfcd31b6a9209216c8586cd1c869d15e1fa7ed2ed6a3551&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftungstenautomation%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 84% Small, 20% Medium

#### What Are Recent G2 Reviews of Tungsten PaperPort?

**["Best Software for Managing Scanning and Scanned Documents"](https://www.g2.com/survey_responses/tungsten-paperport-review-1736634)**

**Rating:** 5.0/5.0 stars

_— Edward K._

[Read full review](https://www.g2.com/survey_responses/tungsten-paperport-review-1736634)

**["The best PDF converter - santitizer and form creator with simplicity"](https://www.g2.com/survey_responses/tungsten-paperport-review-3299465)**

**Rating:** 5.0/5.0 stars

_— Verras G._

[Read full review](https://www.g2.com/survey_responses/tungsten-paperport-review-3299465)

### [3CLogic Cloud Call Center](https://www.g2.com/products/3clogic-cloud-call-center/reviews)

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

**Average Rating:** 4.5/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate 3CLogic Cloud Call Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 3CLogic Cloud Call Center?

- **Seller:** [3CLogic](https://www.g2.com/sellers/3clogic)
- **Year Founded:** 2005
- **HQ Location:** Rockville, Maryland
- **Twitter:** @3CLogic  
1,966 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aec7ea6b6fc62eeddc4ea79237b8b8b513c2225b1f59a69c44a1d8b3cfa8b16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61895%2F&secure%5Burl_type%5D=linkedin_company_website)  
176 employees on LinkedIn®
- **Phone:** 800 350 8656

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 44% Large, 32% Medium

#### What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from 3CLogic, noting their responsiveness and commitment to success.
- Users commend 3CLogic for their **exceptional support and responsiveness** , enhancing reliability and collaboration throughout our partnership.
- Users commend the **exceptional support** from 3CLogic, highlighting their commitment and responsiveness in addressing our needs.
- Users commend the **efficiency** of 3CLogic, appreciating their quick resolutions and reliable support during critical situations.
- Users commend the **rapid response time** of 3CLogic, ensuring timely resolutions and confidence in their support team.

##### Cons

- Users feel frustrated by the **limited customization options** , particularly for dashboards and feature accessibility in 3CLogic.
- Users face occasional **connection issues** primarily due to network compatibility, impacting overall call quality and stability.
- Users desire more **customization options** for dashboards, finding the current setup restrictive despite responsive support.
- Users note a **steep learning curve** for new users, necessitating additional training and support for effective use.
- Users find it frustrating that **missing features** require requests for activation, impacting the overall functionality and experience.

#### What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

**["Always available and dependable"](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-12505516)

**["Partnering with 3CLogic has been a truly positive experience."](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)**

**Rating:** 5.0/5.0 stars

_— Timothy J._

[Read full review](https://www.g2.com/survey_responses/3clogic-cloud-call-center-review-11664080)

#### What Are G2 Users Discussing About 3CLogic Cloud Call Center?

- [What is 3CLogic Cloud Call Center used for?](https://www.g2.com/discussions/what-is-3clogic-cloud-call-center-used-for)

### [Replicant](https://www.g2.com/products/replicant-replicant/reviews)

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Replicant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Replicant?

- **Seller:** [Replicant](https://www.g2.com/sellers/replicant)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @replicant  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=401b87ce1339c9068e610d9f3095078c4d11aa50810676d603440961d57fba81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplicant%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Health, Wellness and Fitness
- **Company Size:** 51% Medium, 42% Large

#### What Do G2 Reviewers Say About Replicant?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer engagement** by Replicant, noting smooth processes and tailored support throughout their journey.
- Users highlight the **exceptional customer satisfaction** provided by Replicant, benefiting from organized processes and seamless communication.
- Users commend the **exceptional customer support** of Replicant, highlighting their organized, patient, and tailored approach throughout the process.
- Users highlight the **ease of use** of Replicant, complemented by seamless implementation and excellent customer service.
- Users praise the **easy setup** process of Replicant, highlighting smooth communication and tailored support throughout implementation.

##### Cons

- Users note the **limitations of AI** , highlighting its inability to effectively handle complex caller issues without human intervention.
- Users note that **AI performance limitations** may require escalation to live agents for complex calls, affecting efficiency.
- Users note that **call issues** persist, as AI struggles with complex inquiries, necessitating escalation to live agents.
- Users note the **inadequate AI features** of Replicant, limiting its ability to handle complex caller issues effectively.
- Users note the **limited AI capability** of Replicant, which can struggle with complex caller issues requiring escalation to live agents.

#### What Are Recent G2 Reviews of Replicant?

**["Business Partnership - UAT completion (Americor)"](https://www.g2.com/survey_responses/replicant-review-11669963)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/replicant-review-11669963)

**["Implentation team was great to work with, and the technology is steadily improving over time."](https://www.g2.com/survey_responses/replicant-review-11289120)**

**Rating:** 4.0/5.0 stars

_— Craig N._

[Read full review](https://www.g2.com/survey_responses/replicant-review-11289120)

#### What Are G2 Users Discussing About Replicant?

- [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Scalable, Intuitive Omnichannel Contact Center with Powerful AI Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-13185745)

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [Rezo.ai](https://www.g2.com/products/rezo-ai/reviews)

Rezo.ai is a Unified CX Agentic AI Platform designed for enterprises to revolutionize customer experience operations through intelligent AI-powered solutions and real-time support. The platform transforms business-customer interactions using autonomous AI voice bots, intelligent QA systems, and seamless omnichannel experiences. 👉 Core Platform Capabilities: The platform orchestrates CX journeys through an Agentic AI system that adapts to specific business goals. Supporting over 30+ languages, it enables global customer service operations with consistent quality and efficiency. The comprehensive suite integrates deeply with Large Language Models (LLMs) and advanced data analytics, allowing businesses to combine components in customized configurations to achieve unique customer experience objectives. 👉 Advanced AI-Powered Features: Rezo.ai's technology stack includes multi-lingual customer conversations, automated tagging systems, accurate speech-to-text conversion, and SOP-driven audits. The platform's AI agents handle complex customer queries with precision, eliminating human intervention in routine interactions while preserving seamless human handoff options when needed. The platform provides real-time support across multiple touchpoints including voice calls, emails, WhatsApp, social media, and traditional chat interfaces. This omnichannel approach ensures customers receive consistent service regardless of their preferred communication method. 👉 Seamless Integration and Orchestration: A standout feature is the ability to seamlessly switch between chat, voice, and human assistance while preserving full context throughout the customer journey. For complex or sensitive cases, the platform effortlessly involves human agents, allowing AI Agents to work in perfect harmony with existing teams. 👉 Measurable Business Impact: Enterprises implementing Rezo.ai achieve significant improvements across key performance indicators. The platform drives higher productivity through automation, increases revenue generation through improved customer satisfaction and retention, and reduces operational overhead by optimizing resource allocation. The platform addresses critical industry challenges, including agent burnout from high inquiry volumes. By automating routine interactions and providing intelligent support tools, Rezo.ai creates sustainable working conditions for human agents while improving service quality. 👉 Enterprise-Ready Solution: Rezo.ai's enterprise focus ensures the platform meets stringent requirements of large organizations, including security, scalability, and integration capabilities. The solution handles high-volume customer interactions while maintaining performance and reliability standards expected by enterprise customers. Through its unified approach to customer experience management, Rezo.ai enables enterprises to deliver exceptional customer service that drives business growth while optimizing operational efficiency, representing the future of AI-enabled customer experience where intelligent automation and human expertise work together.

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Rezo.ai?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Rezo.ai?

- **Seller:** [Rezo.ai](https://www.g2.com/sellers/rezo-ai)
- **Year Founded:** 2018
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c58b2b961c34e0d6153e35252b2ba5d7aa04fe9ab9dc1c471597297eb5b4913b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezo-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
166 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive
- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Rezo.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **exceptional customer engagement** of Rezo.ai, streamlining operations and enhancing communication effectiveness.
- Users value the **effective communication** support from Rezo.ai, enhancing their team's connectivity and understanding.
- Users value the **exceptional support** from Rezo.ai, enhancing communication and significantly reducing workload.
- Users find Rezo.ai's platform **easy to use** , significantly enhancing their productivity and helping meet delivery deadlines.
- Users value the **high customizability and user-friendly interface** of Rezo.ai, enhancing productivity and customer engagement.

##### Cons

- Users feel that Rezo.ai is a **bit expensive** , with pricing perceived as being on the higher side.
- Users find the **pricing issues** of Rezo.ai a bit expensive and on the higher side.
- Users experience **minor software bugs** on Rezo.ai, but hope for resolution in future updates.
- Users occasionally face **minor software glitches** , but they are hopeful for resolutions in future updates.
- Users report experiencing **minor technical issues** on Rezo.ai, hoping for improvements in future updates.

#### What Are Recent G2 Reviews of Rezo.ai?

**["Very energetic and effecient team, specially Avishek"](https://www.g2.com/survey_responses/rezo-ai-review-9353548)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/rezo-ai-review-9353548)

**["Automation with Rezo"](https://www.g2.com/survey_responses/rezo-ai-review-9338469)**

**Rating:** 4.5/5.0 stars

_— Ritik G._

[Read full review](https://www.g2.com/survey_responses/rezo-ai-review-9338469)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

**Average Rating:** 4.5/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Zendesk Contact Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Zendesk Contact Center?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Lead
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 28% Small

#### What Do G2 Reviewers Say About Zendesk Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support.
- Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience.
- Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction.
- Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools.
- Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service.

##### Cons

- Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking.
- Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations.
- Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin.
- Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience.
- Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve.

#### What Are Recent G2 Reviews of Zendesk Contact Center?

**["Powerful for workflows and automation, but reporting and admin setup can be frustrating"](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)**

**Rating:** 4.5/5.0 stars

_— Sebastian E._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)

**["Seamless Omnichannel Communication with Zendesk"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)**

**Rating:** 4.5/5.0 stars

_— Christos F._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)

#### What Are G2 Users Discussing About Zendesk Contact Center?

- [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for)

### [ReflexAI](https://www.g2.com/products/reflexai/reviews)

ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation. AI-powered simulations adapt to how a rep responds, so practice reflects a real conversation instead of a script. Most teams build new simulations in minutes, not weeks, and can update it the same day a protocol or product changes, so training stays current instead of going stale. Scenarios are tailored to an organization's own protocols, tone, and audience. After each simulation, reps get specific feedback on what they said and how they said it: tone, phrasing, and adherence to the standards their organization holds them to. For teams whose work depends on reading a person as much as listening to them, Prepare also offers video-based simulations, currently in preview, so reps can practice picking up on body language and facial expression alongside tone and word choice. Assure brings that same rigor to live conversations. Instead of sampling a small percentage of calls, Assure uses AI to score every conversation against the rubrics and compliance requirements an organization already relies on, surfacing the trends, risks, and coaching opportunities a manual sample would miss. Leaders get a current view of where performance is strong and where it needs attention, and QA teams can turn what they find directly into new practice scenarios in Prepare, so the same issue doesn't keep showing up review after review. We're also building the connective tissue between what Assure sees on live calls and what people practice in Prepare: coaching plans built from real performance data, a single view of how each person's skills are developing over time, and dashboards built for the leaders who manage that development day to day. These coaching capabilities are rolling out over the course of the year. Organizations in crisis and behavioral health, healthcare, financial services, consumer lending, multifamily leasing, tax relief, and insurance and education enrollment use ReflexAI because the conversations their teams have are too important to leave to chance. Many run these programs across contact centers and shared services teams, though the platform is built for any group whose work depends on getting a hard conversation right. ReflexAI is SOC 2, HIPAA, and HITRUST certified, so security and compliance teams can move quickly even in the most regulated environments, and IT reviews that would normally take months don't have to slow down a pilot. ReflexAI's approach has been recognized by Fast Company's World Changing Ideas Awards and named to TIME's 100 Best Inventions. Most platforms in this space do simulation or QA. ReflexAI does both, in one system, purpose-built for the conversations where getting it right actually matters.

**Average Rating:** 4.7/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate ReflexAI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ReflexAI?

- **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai)
- **Company Website:** www.reflexai.com
- **Year Founded:** 2022
- **HQ Location:** New York City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f058f7a123859b2df51e952d0be37c82857efa9dac5aa50cd24fa2c37c5815a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freflexai&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Mental Health Care, Non-Profit Organization Management
- **Company Size:** 71% Medium, 29% Small

#### What Do G2 Reviewers Say About ReflexAI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ReflexAI Prepare, appreciating its user-friendly interface and accessible progress tracking.
- Users value the **user-friendly interface** of ReflexAI Prepare, enhancing accessibility and facilitating progress tracking effectively.
- Users value the **easy access to progress tracking** through the dashboard, enhancing their experience with ReflexAI Prepare.
- Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenarios for better skill development.
- Users value the **customizable simulations** in ReflexAI Prepare, enhancing training by replicating real-life crisis scenarios.

##### Cons

- Users experience **slow loading** times when switching scenarios, which can hinder the overall efficiency of ReflexAI Prepare.

#### What Are Recent G2 Reviews of ReflexAI?

**["Simple Persona Builder with Helpful Simulations and Responsive Updates"](https://www.g2.com/survey_responses/reflexai-review-13113656)**

**Rating:** 4.5/5.0 stars

_— Dakota D._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-13113656)

**["Reflex Helps with Large Overview Analytics"](https://www.g2.com/survey_responses/reflexai-review-11362234)**

**Rating:** 5.0/5.0 stars

_— chris n._

[Read full review](https://www.g2.com/survey_responses/reflexai-review-11362234)

### [Stratifyd](https://www.g2.com/products/stratifyd/reviews)

Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insights that existing approaches may miss, Stratifyd Smart AI™ takes the burden of manual analytics off teams, proactively surfacing hidden signals and themes 24/7 to ensure you never miss another insight. Today, many organizations have tons of data but lack the ability, time, resources, or budget to truly expose the insights that matter most to them. This is where Stratifyd stands out. With these challenges in mind, we have purpose-built the Stratifyd platform that will unify data from all your different sources and, through Smart AI™, automatically uncover the actionable insights you didn't know you were missing to: - Hit mission critical KPIs - Grow revenue - Drive loyalty - Reduce costs - Improve efficiency

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Stratifyd?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Stratifyd?

- **Seller:** [Stratifyd](https://www.g2.com/sellers/stratifyd)
- **Year Founded:** 2015
- **HQ Location:** Charlotte, US
- **Twitter:** @getStratifyd  
997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dd5f95cb78b92f4ec739ebe98418c70c417075ddb3da8278e094de4c2599586&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10813350%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Large, 20% Medium

#### What Are Recent G2 Reviews of Stratifyd?

**["Great company and solution to help uncover actionable customer insights"](https://www.g2.com/survey_responses/stratifyd-review-4808690)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/stratifyd-review-4808690)

**["Rich, automated insights"](https://www.g2.com/survey_responses/stratifyd-review-4930224)**

**Rating:** 4.5/5.0 stars

_— Craig W._

[Read full review](https://www.g2.com/survey_responses/stratifyd-review-4930224)

#### What Are G2 Users Discussing About Stratifyd?

- [How do you use Stratifyd?](https://www.g2.com/discussions/how-do-you-use-stratifyd)
- [What is the use of Stratifyd?](https://www.g2.com/discussions/what-is-the-use-of-stratifyd)
- [When was Stratifyd founded?](https://www.g2.com/discussions/when-was-stratifyd-founded)

### [Analytics](https://www.g2.com/products/homisco-analytics/reviews)

Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance. Share live and interactive reports or dashboards on any Web-based platform, with an embeddable widget. Distribute your insights and content where it is needed for decision-making.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Analytics?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Analytics?

- **Seller:** [Homisco](https://www.g2.com/sellers/homisco)
- **Year Founded:** 1981
- **HQ Location:** Melrose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4961e403e0b1138ea43f072d1cba131aa7760564be8b055a0115b669fd7a7424&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhomisco&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Analytics?

**["A very good tool to analyze a person that speaks"](https://www.g2.com/survey_responses/analytics-review-9830930)**

**Rating:** 5.0/5.0 stars

_— Alex A._

[Read full review](https://www.g2.com/survey_responses/analytics-review-9830930)

**["Direct and simple Understanding"](https://www.g2.com/survey_responses/analytics-review-9807263)**

**Rating:** 4.5/5.0 stars

_— Alok S._

[Read full review](https://www.g2.com/survey_responses/analytics-review-9807263)

### [EpiAnalytics Conversational AI](https://www.g2.com/products/epianalytics-conversational-ai/reviews)

Text and Sentiment Analytics

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate EpiAnalytics Conversational AI?

- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 7.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind EpiAnalytics Conversational AI?

- **Seller:** [EpiAnalytics](https://www.g2.com/sellers/epianalytics)
- **Year Founded:** 2008
- **HQ Location:** Carlsbad, US
- **Twitter:** @EpiAnalytics  
299 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=99cc3dcf37d5088699329734435e458164c155f8f4d5a2462eaf48d77445535b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fepianalytics-inc.&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Are Recent G2 Reviews of EpiAnalytics Conversational AI?

**["They provide top notch solution to all kinds of AI developments"](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-3344703)**

**Rating:** 4.5/5.0 stars

_— Dávid F._

[Read full review](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-3344703)

**["EpicAnalytics Conversational AI-Innovative tool"](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-9957424)**

**Rating:** 4.5/5.0 stars

_— ankush p._

[Read full review](https://www.g2.com/survey_responses/epianalytics-conversational-ai-review-9957424)

#### What Are G2 Users Discussing About EpiAnalytics Conversational AI?

- [What is EpiAnalytics Conversational AI used for?](https://www.g2.com/discussions/what-is-epianalytics-conversational-ai-used-for)

### [Transmon](https://www.g2.com/products/transmon/reviews)

TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is a speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market.

**Average Rating:** 4.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Transmon?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Transmon?

- **Seller:** [Transmon](https://www.g2.com/sellers/transmon)
- **Year Founded:** 2010
- **HQ Location:** Noida , Uttar Pradesh
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba55f5ff483c8edf3b3cdc1c63da55e581931248e49476abf780da2da4f940f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomer-lifecycle-analytics%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Financial Services
- **Company Size:** 77% Large, 18% Medium

#### What Are Recent G2 Reviews of Transmon?

**["Best Tool for your QA and Audit Purpose with Variety of Options & Automations"](https://www.g2.com/survey_responses/transmon-review-9885165)**

**Rating:** 4.0/5.0 stars

_— Sameer R._

[Read full review](https://www.g2.com/survey_responses/transmon-review-9885165)

**["Best quality experience so far with TransMon"](https://www.g2.com/survey_responses/transmon-review-9923370)**

**Rating:** 5.0/5.0 stars

_— Ashish K._

[Read full review](https://www.g2.com/survey_responses/transmon-review-9923370)

### [CallJourney](https://www.g2.com/products/calljourney/reviews)

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CallJourney?

- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 1.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CallJourney?

- **Seller:** [Call Journey](https://www.g2.com/sellers/call-journey)
- **Year Founded:** 2009
- **HQ Location:** Granville, AU
- **Twitter:** @CallJourney  
894 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c52885d0b0bba40aeab6da566050e94305115ca3c3a048ee29ee58a2929acb26&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcall-journey%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of CallJourney?

**["Best language and automated conversation analyzing software in market"](https://www.g2.com/survey_responses/calljourney-review-6488679)**

**Rating:** 5.0/5.0 stars

_— Vikrant K._

[Read full review](https://www.g2.com/survey_responses/calljourney-review-6488679)

**["Automated journey orchestration"](https://www.g2.com/survey_responses/calljourney-review-7329185)**

**Rating:** 4.5/5.0 stars

_— Mufaddal D._

[Read full review](https://www.g2.com/survey_responses/calljourney-review-7329185)

#### What Are G2 Users Discussing About CallJourney?

- [What is CallJourney used for?](https://www.g2.com/discussions/what-is-calljourney-used-for)

### [Call Optix](https://www.g2.com/products/call-optix/reviews)

Call Optix is an AI-powered sales intelligence and voice analytics platform built for revenue teams that refuse to let critical insights slip through the cracks. In a market where customer conversations hold the key to competitive advantage, businesses can no longer afford to rely on gut instinct or fragmented call notes. Call Optix transforms every sales and service interaction into structured, actionable intelligence—automatically capturing what was said, what it means, and what needs to happen next. The platform serves sales teams, call centers, and customer service organizations across high-touch industries where phone conversations directly impact revenue. Call Optix delivers measurable impact across the entire organization. Sales reps reclaim hours previously lost to manual note-taking and CRM updates, with AI handling call summaries, action items, and follow-up tasks automatically—freeing them to focus on what they do best: building relationships and closing deals. Managers gain unprecedented visibility into team performance through data-driven scorecards and coaching insights, enabling them to develop reps with precision rather than guesswork. Business owners and revenue leaders access a real-time command center for pipeline health, conversion metrics, and revenue trends—turning customer conversations into a strategic asset that informs smarter decisions. Call Optix exists to solve a fundamental challenge: the gap between what happens on calls and what gets captured, acted upon, and learned from. Without the right tools, top-performer tactics stay siloed, coaching remains subjective, and revenue-critical details vanish after every conversation. Call Optix closes that gap by embedding intelligence directly into the sales workflow—ensuring nothing gets missed, every rep can perform like your best rep, and leadership operates from a single source of truth. The result is a data-driven revenue culture where teams sell smarter, coach better, and grow faster.

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Call Optix?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Call Optix?

- **Seller:** [Call Optix](https://www.g2.com/sellers/call-optix)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d1c7542b8d1554b4c0b43b9233e3fd36215d3e4b38a95a411fe2dbdc6bb5e47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalloptix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Call Optix?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **accuracy** of Call Optix invaluable for improving customer interactions and catching potential issues early.
- Users value the **automation of call tracking** in Call Optix, significantly streamlining team communication and QA processes.
- Users love the **seamless call recording** feature of Call Optix, which enhances team communication and service quality.
- Users value the **ease of use** of Call Optix, as it streamlines call tracking and management effortlessly.
- Users value the **enhanced pipeline visibility** of Call Optix, dramatically improving follow-ups and deal retention.

##### Cons

- Users find the **learning curve steep** due to overwhelming data and non-automated onboarding, requiring extra time to adjust.
- Users find the **lack of automated onboarding** challenging, which can complicate the initial setup process.
- Users experience **application errors and slow loading times** , impacting the stability of Call Optix under high data loads.
- Users experience **call issues** such as application errors and slow loading during high call volume periods.
- Users experience **connectivity issues** with slow loading times, especially during high call volume periods, affecting overall performance.

#### What Are Recent G2 Reviews of Call Optix?

**["No More Chasing Call Updates—AI Dashboard Keeps Everything on Track"](https://www.g2.com/survey_responses/call-optix-review-12359296)**

**Rating:** 5.0/5.0 stars

_— TRUMAC H._

[Read full review](https://www.g2.com/survey_responses/call-optix-review-12359296)

**["Call Optix Turns Call Audits into a Blueprint for Better Guest Service"](https://www.g2.com/survey_responses/call-optix-review-12299656)**

**Rating:** 4.5/5.0 stars

_— Suraj C._

[Read full review](https://www.g2.com/survey_responses/call-optix-review-12299656)

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[VoIP Providers](https://www.g2.com/categories/voip)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Contact Center Workforce](/categories/contact-center-workforce)

[Browse Speech Analytics Themes](/categories/speech-analytics/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center).

To qualify for inclusion within the Speech Analytics category, a product must:

- Record or analyze calls in real time
- Provide insight into the emotional state of customers in real time or after the fact
- Generate quality assurance reports to improve performance of call center representatives
- Archive all recorded calls

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