# Best Speech Analytics Software - Page 2

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 161

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,300+ Authentic Reviews
- 161+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=1173&focus%5B%5D=4215&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=9134&focus%5B%5D=5511&focus%5B%5D=134634)

Highlighted products: RingEX, Genesys Cloud CX, Dialpad Support, CloudTalk, Voiso, CallMiner Eureka, Talkdesk, and Maqsam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=callminer-eureka&focus%5B%5D=talkdesk&focus%5B%5D=maqsam)

**Sponsored**

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-13T07%3A29%3A33Z&secure%5Bdisplayable_resource_id%5D=1025&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=72723&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72723&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%3FhsCtaTracking%3D238a53f3-5073-4294-966e-5824c105501e%257C40733a4e-618c-49bf-96bf-2979c9220361%26page%3D2&secure%5Btoken%5D=38f2df2f3061649519e212e198fc92a48c47280f631d94df615f11f0d92b395e&secure%5Burl%5D=https%3A%2F%2Fwww.ptdistinction.com%2Fsign-up&secure%5Burl_type%5D=custom_url)

### [Creovai](https://www.g2.com/products/creovai/reviews)

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Creovai?

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor
- **Top Industries:** Consumer Services, Banking
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Creovai for its **ease of use** , facilitating smooth workflows and efficient deal closures in sales.
- Users appreciate the **easy call filtering and insightful dashboards** , enhancing training and team performance tracking with Creovai.
- Users value the **detailed reporting features** of Creovai, which enhance quality monitoring and data-informed decisions.
- Users appreciate the **accuracy in call analysis** of Creovai, significantly improving workflow efficiency and time management.
- Users appreciate the **high transcription accuracy** of Creovai, allowing easy review and retrieval of call snippets.

##### Cons

- Users find the **call issues** with cluttered results and occasional delays frustrating, impacting their overall experience.
- Users find the **learning curve steep** with Creovai, making it challenging for new users to navigate effectively.
- Users experience **inaccurate data analysis** with Creovai, leading to misunderstandings and misinterpretations due to word recognition issues.
- Users find the **missing features** in Creovai limit its effectiveness for call coaching and category management.
- Users find the **search functionality lacking** , making it difficult to locate recordings efficiently and intuitively.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr has made call reviews so much easier."](https://www.g2.com/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/creovai-review-8984261)

**["Tethr is a wonderful business intelligence tool."](https://www.g2.com/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/creovai-review-8985805)

#### What Are G2 Users Discussing About Creovai?

- [What is Awaken Conversations used for?](https://www.g2.com/discussions/what-is-awaken-conversations-used-for)
- [What is Tethr used for?](https://www.g2.com/discussions/what-is-tethr-used-for)

### [Convin.ai](https://www.g2.com/products/convin-ai/reviews)

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

**Average Rating:** 4.7/5.0

**Total Reviews:** 540

#### How Do G2 Users Rate Convin.ai?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Convin.ai?

- **Seller:** [Convin](https://www.g2.com/sellers/convin)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @convin  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website)  
150 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Policy Advisor
- **Top Industries:** Education Management, Health, Wellness and Fitness
- **Company Size:** 62% Large, 32% Medium

#### What Do G2 Reviewers Say About Convin.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls.
- Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance.
- Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics.
- Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits.
- Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface.

##### Cons

- Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency.
- Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process.
- Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions.
- Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed.
- Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality.

#### What Are Recent G2 Reviews of Convin.ai?

**["Best AI for Customer Conversations"](https://www.g2.com/survey_responses/convin-ai-review-12704239)**

**Rating:** 4.5/5.0 stars

_— Anand P._

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239)

**["Rapid Innovation and Tailored Automation with Convin"](https://www.g2.com/survey_responses/convin-ai-review-12889807)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807)

#### What Are G2 Users Discussing About Convin.ai?

- [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments

### [Level AI](https://www.g2.com/products/level-ai/reviews)

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

**Average Rating:** 4.6/5.0

**Total Reviews:** 211

#### How Do G2 Users Rate Level AI?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Level AI?

- **Seller:** [Level AI](https://www.g2.com/sellers/level-ai)
- **Company Website:** thelevel.ai
- **Year Founded:** 2018
- **HQ Location:** Mountain View, US
- **Twitter:** @TheLevelAI  
204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88837a04d6b731eeff4a45c0aa27c4813f367a54aa990a1bb13415f8187aba9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevel-ai&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Supervisor
- **Top Industries:** Consumer Services, Food & Beverages
- **Company Size:** 56% Medium, 32% Large

#### What Do G2 Reviewers Say About Level AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard.
- Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features.
- Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes.
- Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively.
- Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery.

##### Cons

- Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores.
- Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts.
- Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring.
- Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights.
- Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately.

#### What Are Recent G2 Reviews of Level AI?

**["Efficient Call Review with Handy Transcription, Needs Enhanced Details"](https://www.g2.com/survey_responses/level-ai-review-11320627)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627)

**["Our Level AI Partnership has been a magical experience!"](https://www.g2.com/survey_responses/level-ai-review-13022467)**

**Rating:** 4.5/5.0 stars

_— Aaron H._

[Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467)

#### What Are G2 Users Discussing About Level AI?

- [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Balto](https://www.g2.com/products/balto/reviews)

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

**Average Rating:** 4.8/5.0

**Total Reviews:** 580

#### How Do G2 Users Rate Balto?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Balto?

- **Seller:** [Balto](https://www.g2.com/sellers/balto)
- **Company Website:** www.balto.ai
- **Year Founded:** 2017
- **HQ Location:** St Louis, US
- **Twitter:** @balto\_ai  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medicare Sales Representative, MSR
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 48% Medium, 24% Large

#### What Do G2 Reviewers Say About Balto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls.
- Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly.
- Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions.
- Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call.
- Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions.

##### Cons

- Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes.
- Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input.
- Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls.
- Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues.
- Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow.

#### What Are Recent G2 Reviews of Balto?

**["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/balto-review-12794530)

**["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/balto-review-9832751)

#### What Are G2 Users Discussing About Balto?

- [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for)

### [evaluagent](https://www.g2.com/products/evaluagent/reviews)

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 440

#### How Do G2 Users Rate evaluagent?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind evaluagent?

- **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent)
- **Company Website:** www.evaluagent.com
- **Year Founded:** 2012
- **HQ Location:** Middlesbrough, GB
- **Twitter:** @evaluagent  
1,109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50adebb358831f2215e0cd66ef624d136bce9a9eaef466777e379e5c9964ae56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2505438%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ambassador, Quality Assurance Manager
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Medium, 18% Large

#### What Do G2 Reviewers Say About evaluagent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options.
- Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations.
- Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences.
- Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback.
- Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly.

##### Cons

- Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options.
- Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design.
- Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers.
- Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary.
- Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views.

#### What Are Recent G2 Reviews of evaluagent?

**["EvaluAgent Streamlines Quality Reviews and Boosts Efficiency"](https://www.g2.com/survey_responses/evaluagent-review-12049255)**

**Rating:** 5.0/5.0 stars

_— Ashwin B._

[Read full review](https://www.g2.com/survey_responses/evaluagent-review-12049255)

**["EvaluAgent Makes QA Fast, Fair, and Actionable for Email Support Teams"](https://www.g2.com/survey_responses/evaluagent-review-13234115)**

**Rating:** 5.0/5.0 stars

_— Ravi S._

[Read full review](https://www.g2.com/survey_responses/evaluagent-review-13234115)

#### What Are G2 Users Discussing About evaluagent?

- [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments

### [WhatConverts](https://www.g2.com/products/whatconverts/reviews)

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.

**Average Rating:** 4.9/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate WhatConverts?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind WhatConverts?

- **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts)
- **Company Website:** www.whatconverts.com
- **Year Founded:** 2014
- **HQ Location:** Charlotte, NC
- **Twitter:** @whatconverts  
273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eaeea90873ead46b3791cf1d26810356ffd62f5d7d298d9708fc5177d5fc6c49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9313296%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Construction
- **Company Size:** 87% Small, 12% Medium

#### What Do G2 Reviewers Say About WhatConverts?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **outstanding customer support** of WhatConverts, appreciating their quick responses and effective problem resolution.
- Users praise the **outstanding support** at WhatConverts, highlighting its quick and knowledgeable assistance for seamless integration.
- Users appreciate the **ease of use** of WhatConverts, enjoying its quick setup and intuitive interface for tracking leads.
- Users praise the **quick and easy setup** of WhatConverts, ensuring reliable tracking and seamless integration for campaigns.
- Users praise the **attribution accuracy** of WhatConverts, finding its tracking capabilities unmatched in digital marketing.

##### Cons

- Users acknowledge that WhatConverts is not the cheapest solution, though they believe it offers **great value for its higher price**.
- Users experience a **steep learning curve** with WhatConverts, particularly in integrating codes and transitioning accounts.
- Users note that the **integration issues** with third-party tools require improvements for a smoother experience.
- Users desire **enhanced lead segmentation** and better CRM integration, highlighting current limitations in tracking and journey visibility.
- Users find the **learning difficulty** challenging due to the complex features and user interface of WhatConverts.

#### What Are Recent G2 Reviews of WhatConverts?

**["Complete Tracking Stack with Rock-Solid Integrations and Fast, Reliable Support"](https://www.g2.com/survey_responses/whatconverts-review-13118946)**

**Rating:** 5.0/5.0 stars

_— Asim N._

[Read full review](https://www.g2.com/survey_responses/whatconverts-review-13118946)

**["Excellent UX and a Well-Built Tracking Framework with significant unexplored potential."](https://www.g2.com/survey_responses/whatconverts-review-13123686)**

**Rating:** 4.5/5.0 stars

_— Luiz Henrique R._

[Read full review](https://www.g2.com/survey_responses/whatconverts-review-13123686)

#### What Are G2 Users Discussing About WhatConverts?

- [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment

### [Invoca](https://www.g2.com/products/invoca/reviews)

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 926

#### How Do G2 Users Rate Invoca?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Invoca?

- **Seller:** [Invoca](https://www.g2.com/sellers/invoca)
- **Company Website:** www.invoca.com
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Invoca  
4,204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website)  
387 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Hospital & Health Care
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About Invoca?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking.
- Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency.
- Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates.
- Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials.
- Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights.

##### Cons

- Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users.
- Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements.
- Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties.
- Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively.
- Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use.

#### What Are Recent G2 Reviews of Invoca?

**["Smarter Call Routing and Campaign Tracking That Boosts Efficiency"](https://www.g2.com/survey_responses/invoca-review-12640140)**

**Rating:** 4.5/5.0 stars

_— Prajwal E._

[Read full review](https://www.g2.com/survey_responses/invoca-review-12640140)

**["Deep Call Insights and Proactive Support That Elevate Our Media Strategy"](https://www.g2.com/survey_responses/invoca-review-12570137)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/invoca-review-12570137)

#### What Are G2 Users Discussing About Invoca?

- [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for)

### [AssemblyAI](https://www.g2.com/products/assemblyai/reviews)

AssemblyAI transcribes and understands audio using state-of-the-art AI models, revolutionizing speech-to-text and natural language processing.

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate AssemblyAI?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AssemblyAI?

- **Seller:** [AssemblyAI](https://www.g2.com/sellers/assemblyai)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @AssemblyAI  
45,724 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf1a52f8ee98aa7a700b2286497d8527131e408616c944505fdb75d0e03c2367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18644094%2F&secure%5Burl_type%5D=linkedin_company_website)  
105 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 38% Medium, 33% Large

#### What Are Recent G2 Reviews of AssemblyAI?

**["Accurate, Scalable Speech-to-Text APIs with Developer-Friendly Docs"](https://www.g2.com/survey_responses/assemblyai-review-13213413)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/assemblyai-review-13213413)

**["Accurate, Developer-Friendly Speech-to-Text That Saves Serious Build Time"](https://www.g2.com/survey_responses/assemblyai-review-13254772)**

**Rating:** 4.0/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/assemblyai-review-13254772)

### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews)

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Sprinklr Service?

- **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr)
- **Company Website:** www.sprinklr.com
- **Year Founded:** 2009
- **HQ Location:** New York
- **Twitter:** @Sprinklr  
38,047 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Manager, Community Manager
- **Top Industries:** Consumer Services, Marketing and Advertising
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience.
- Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms.
- Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction.
- Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs.
- Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences.

##### Cons

- Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues.
- Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient.
- Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency.
- Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction.
- Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Comprehensive CRM Solution with Customizable Workflows"](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13220256)

**["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications.
- Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management.
- Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting.
- Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere.
- Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features.

##### Cons

- Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center.
- Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations.
- Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes.
- Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations.
- Users often experience **authentication errors and static line issues** that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [Dubber Platform](https://www.g2.com/products/dubber-platform/reviews)

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.

**Average Rating:** 4.9/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Dubber Platform?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dubber Platform?

- **Seller:** [Dubber](https://www.g2.com/sellers/dubber)
- **Year Founded:** 2011
- **HQ Location:** Melbourne, VIC
- **Twitter:** @dubberapp  
1,463 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d995dbaccfa69e4626d8497b56a4190ccd8b8c3712d1c346d92db1e8f36449b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdubber%2F&secure%5Burl_type%5D=linkedin_company_website)  
95 employees on LinkedIn®
- **Ownership:** ASX: DUB

#### Who Uses This Product?

- **Company Size:** 65% Small, 18% Medium

#### What Do G2 Reviewers Say About Dubber Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of the Dubber Platform, finding it fast to set up and straightforward.
- Users praise the **easy setup** of Dubber Platform, appreciating its straightforward and user-friendly experience.

#### What Are Recent G2 Reviews of Dubber Platform?

**["Best Business tool out there!"](https://www.g2.com/survey_responses/dubber-platform-review-4677508)**

**Rating:** 5.0/5.0 stars

_— Erin S._

[Read full review](https://www.g2.com/survey_responses/dubber-platform-review-4677508)

**["Fast turn key solution to call recordings"](https://www.g2.com/survey_responses/dubber-platform-review-4680196)**

**Rating:** 5.0/5.0 stars

_— Wayne L._

[Read full review](https://www.g2.com/survey_responses/dubber-platform-review-4680196)

#### What Are G2 Users Discussing About Dubber Platform?

- [How many employees does Dubber have?](https://www.g2.com/discussions/how-many-employees-does-dubber-have)
- [What's Dubber?](https://www.g2.com/discussions/what-s-dubber)
- [Who owns Dubber?](https://www.g2.com/discussions/who-owns-dubber)
- [What does Dubber do?](https://www.g2.com/discussions/what-does-dubber-do)

### [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

**Average Rating:** 4.6/5.0

**Total Reviews:** 151

#### How Do G2 Users Rate Puzzel CX Platform?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Puzzel CX Platform?

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f3a151c30ae2dad0f49305ff2d60d2cf5b624533213350b418d5b1b954b47904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18006024&secure%5Burl_type%5D=linkedin_company_website)  
342 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Medium, 24% Small

#### What Do G2 Reviewers Say About Puzzel CX Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
- Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments.
- Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency.
- Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
- Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality.

##### Cons

- Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs.
- Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness.
- Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features.
- Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features.
- Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**["Comprehensive Platform with Room for Improvement"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)**

**Rating:** 4.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

**["Puzzel: Rapid, flexible deployments that adapt to changing requirements"](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)**

**Rating:** 4.5/5.0 stars

_— Joe T._

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

### [NUACOM](https://www.g2.com/products/nuacom/reviews)

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

**Average Rating:** 4.8/5.0

**Total Reviews:** 304

#### How Do G2 Users Rate NUACOM?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NUACOM?

- **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom)
- **Year Founded:** 2009
- **HQ Location:** Ireland
- **Twitter:** @nuacomie  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e51368bc887f97b7f72eb6dbfba5962e1ad9c7064db4ce5497dc8c57e2c8810&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15194499%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Managing Director
- **Top Industries:** Construction, Staffing and Recruiting
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About NUACOM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration.
- Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding.
- Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations.
- Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues.
- Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support.

##### Cons

- Users report **occasional call issues** and lag, though support assists in resolving these problems effectively.
- Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls.
- Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting.
- Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience.
- Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

#### What Are Recent G2 Reviews of NUACOM?

**["Seamless Multi-Country Number Porting with Proactive, Clear Support"](https://www.g2.com/survey_responses/nuacom-review-12965235)**

**Rating:** 5.0/5.0 stars

_— Virginia D._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235)

**["Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"](https://www.g2.com/survey_responses/nuacom-review-12798834)**

**Rating:** 4.5/5.0 stars

_— Brian W._

[Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834)

#### What Are G2 Users Discussing About NUACOM?

- [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

- [‹ Prev‹ Prev](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score#product-list)
- [1](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score#product-list)
- 2
- [3](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=3#product-list)
- [4](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=4#product-list)
- [5](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=5#product-list)
- [6](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=6#product-list)
- …
- [10](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=10#product-list)
- [11](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=11#product-list)
- [Next ›Next ›](/categories/speech-analytics?hsCtaTracking=238a53f3-5073-4294-966e-5824c105501e%7C40733a4e-618c-49bf-96bf-2979c9220361&order=g2_score&page=3#product-list)

Spotlight Categories

[Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp)

[Event Management Platforms](https://www.g2.com/categories/event-management-platforms)

[Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics)

[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)

[Business Process Management Software](https://www.g2.com/categories/business-process-management)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Contact Center Workforce](/categories/contact-center-workforce)

[Browse Speech Analytics Themes](/categories/speech-analytics/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in [voice recognition software](https://www.g2.com/categories/voice-recognition) where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of [contact center software](https://www.g2.com/categories/contact-center).

To qualify for inclusion within the Speech Analytics category, a product must:

- Record or analyze calls in real time
- Provide insight into the emotional state of customers in real time or after the fact
- Generate quality assurance reports to improve performance of call center representatives
- Archive all recorded calls

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