# Best Speech Analytics Software for Small Business - Page 2

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 160

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 22,400+ Authentic Reviews
- 160+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=1173&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=134634&focus%5B%5D=5511&focus%5B%5D=15218&focus%5B%5D=21471&focus%5B%5D=1391355)

Highlighted products: RingEX, CloudTalk, Genesys Cloud CX, Maqsam, Talkdesk, WhatConverts, Google Cloud Speech-to-Text, and Robylon AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=maqsam&focus%5B%5D=talkdesk&focus%5B%5D=whatconverts&focus%5B%5D=google-cloud-speech-to-text&focus%5B%5D=robylon-ai-robylon-ai&segment=small-business)

**Sponsored**

### Google Cloud Text-to-Speech

Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-03T20%3A57%3A09Z&secure%5Bdisplayable_resource_id%5D=2391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=67047&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=67047&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=a02e2bd46168ba73def2e49bfd8cd4ca886197832c8c4d6cda9b2b63a2f30a3b&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Ftext-to-speech%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-texttospeech%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai

**Average Rating:** 4.9/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Enthu.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Enthu.ai?

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=363bb8e83d393a0cef4131cf167361a2a2bdfe93ec8bd1d845fffb0373fcbe59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenthuai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About Enthu.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and agent performance.
- Users find that Enthu.ai's **quick voice-to-text conversion** significantly enhances operational efficiency and call insights.
- Users find **Enthu.ai's AI capabilities** invaluable for efficient call processing and enhanced insights into customer interactions.
- Users value the **excellent call quality** of Enthu.ai, enhancing their understanding of customer interactions and agent performance.
- Users appreciate the **efficient data management capabilities** of Enthu.ai, enhancing call processing and insights for improved operations.

##### Cons

- Users face **limitations with manual call uploads** , hindering the efficiency of AI processing capabilities in Enthu.ai.
- Users face limitations with **manual call uploads** that hinder efficient processing of AI logic in Enthu.ai.
- Users face **call limitations** due to a manual upload approach, restricting efficient AI processing capabilities.
- Users face **language limitations** with Enthu.ai, impacting the efficiency of the manual call upload process.

#### What Are Recent G2 Reviews of Enthu.ai?

**["Efficient, Organized Call Grading and Team Coaching"](https://www.g2.com/survey_responses/enthu-ai-review-12787512)**

**Rating:** 5.0/5.0 stars

_— Naomi R._

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

**["Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings"](https://www.g2.com/survey_responses/enthu-ai-review-12758507)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### [CallMiner Eureka](https://www.g2.com/de/products/callminer-eureka/reviews)

CallMiner ist der weltweit führende Anbieter von KI-gestützter Gesprächsintelligenz und Automatisierung der Kundenerfahrung (CX). Durch die Kombination von tiefem Fachwissen mit fortschrittlicher KI und branchenführender Analytik bietet CallMiner die umfassendste Plattform zur Erfassung und Analyse von 100 % der Omnichannel-Kundeninteraktionen – von Sprache bis Text – um zu transformieren, wie Organisationen Kundeninformationen verstehen und darauf reagieren. Diese tiefgehende Intelligenz ermöglicht Verbesserungen der Agentenleistung, der betrieblichen Effizienz und der CX unternehmensweit und ermöglicht gleichzeitig Automatisierung und schnellere, datengesteuerte Entscheidungen. Die CallMiner-Plattform analysiert jede sprach- und textbasierte Interaktion auf den tiefsten Ebenen, einschließlich unaufgeforderter Rückmeldungen, wie z. B. Kontaktcenter-Interaktionen, und angeforderter Rückmeldungen, wie Kundenumfragen. Durch die Interpretation von Nuancen und die Identifizierung von Mustern und Merkmalen können Organisationen neue Chancenbereiche aufdecken, von der Agentenleistung und betrieblichen Effizienz bis hin zu Produktinnovation und Marketing- und Verkaufseffektivität. Mit diesen Erkenntnissen können Organisationen auch besser verstehen, was automatisiert werden sollte, und Bereiche für Chancen und Verbesserungen in Automatisierungs-Workflows identifizieren. Die KI-gestützte Gesprächsintelligenz- und CX-Automatisierungsplattform von CallMiner befähigt Organisationen zu: • Strukturierte und unstrukturierte Daten aus 100 % der Kundeninteraktionen zu sammeln • KI und ML zu nutzen, um Intelligenz und Erkenntnisse zu gewinnen, wie z. B. Kundenzufriedenheit oder -zufriedenheit • Intelligenz zu nutzen, um fundierte Entscheidungen in Bezug auf Agententraining und -erweiterung, Automatisierung, Geschäftsentscheidungen und mehr zu treffen • Automatisierung durch virtuelle Agenten und Kundenbindungsinitiativen zu fördern • Kundeninteraktionen (sowohl mit Menschen als auch mit KI-Automatisierung) kontinuierlich zu überwachen, um Verbesserungen vorzunehmen Die Produktpalette von CallMiner umfasst vier Bereiche: • Erfassung: Durch Aufnahme-, Bildschirmaufnahme- und Redaktionsfunktionen können Organisationen alle ihre Kundeninteraktionen erfassen und in die CallMiner-Plattform einbringen • Intelligenz: Mit fortschrittlichen KI-Funktionen, einschließlich eines agentischen KI-Frameworks, können Organisationen Trends und Chancen in großem Maßstab über Omnichannel-Kundeninformationen aufdecken • Erweiterung: Agentenleistungs- und Echtzeit-Agentenführungskapazitäten helfen Organisationen, Coaching- und Trainingsinitiativen zu verbessern sowie Agenten in Echtzeit während Interaktionen zu unterstützen • Automatisierung: Sprachgesteuerte virtuelle Agenten helfen Organisationen, eingehende und ausgehende Kundenservicebemühungen zu automatisieren und die Effizienz zu verbessern; das erste KI-gestützte Kundenbindungswerkzeug der Branche hilft Organisationen, effektiver mit Kunden zu interagieren und Feedback durch Umfragen, Formulare und mehr zu erhalten. CallMiner wird von führenden Marken in den Bereichen Technologie, Medien und Telekommunikation, Einzelhandel, Fertigung, Finanzdienstleistungen, Gesundheitswesen und Reisen & Gastgewerbe vertraut, um die CX zu verbessern.

**Average Rating:** 4.5/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate CallMiner Eureka?

- **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.3/10)
- **Support-Qualität:** 9.1/10 (Category avg: 9.0/10)
- **Einfache Bedienung:** 8.4/10 (Category avg: 9.0/10)
- **Einfache Verwaltung:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallMiner Eureka?

- **Verkäufer:** [CallMiner](https://www.g2.com/de/sellers/callminer)
- **Unternehmenswebsite:** callminer.com
- **Gründungsjahr:** 2002
- **Hauptsitz:** Waltham, MA
- **Twitter:** @CallMiner  
3,247 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82ec66eee5e03b165a68774a693053d10480f26402a02be3befe95b6250fead1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42084%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sprachanalyst, Geschäftsanalyst
- **Top Industries:** Finanzdienstleistungen, Versicherung
- **Company Size:** 47% Medium, 40% Large

#### What Do G2 Reviewers Say About CallMiner Eureka?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer finden die **hilfreichen KI-Fähigkeiten** von CallMiner Eureka unschätzbar, um effizient Kundeninformationen aus Gesprächen zu extrahieren.
- Benutzer schätzen die **transformierenden KI-Funktionen** von CallMiner Eureka, die Erkenntnisse aus jeder Kundeninteraktion für umsetzbare Ergebnisse verbessern.
- Benutzer finden **CallMiner Eureka unglaublich einfach einzurichten** und loben den hervorragenden Support, der ihre Erfahrung vereinfacht.
- Benutzer schätzen die **robuste Sprachanalyse** von CallMiner Eureka, die ihr Verständnis für Kundenerfahrungen verbessert und die Abläufe optimiert.
- Benutzer loben CallMiner Eureka für seine **innovative KI-Integration** , die die Trendidentifikation und die betriebliche Effizienz verbessert.

##### Cons

- Benutzer erleben **Genauigkeitsprobleme** mit CallMiner Eureka, insbesondere bei komplexen Akzenten, die die Transkription und Erkenntnisse beeinflussen.
- Benutzer bemerken eine **steile Lernkurve** bei CallMiner Eureka, die erheblichen Zeit- und Ressourcenaufwand für eine effektive Nutzung erfordert.
- Benutzer finden, dass CallMiner Eureka eine **steile Lernkurve** hat, die erheblichen Zeit- und Ressourcenaufwand für eine effektive Nutzung erfordert.
- Benutzer erleben einen **schwierigen Lernprozess** und bemerken die steile Lernkurve sowie die anspruchsvollen Einrichtungsvoraussetzungen.
- Benutzer finden den **schwierigen Berichterstattungs** prozess in CallMiner Eureka belastend, insbesondere bei der Verwaltung großer Datensätze und Aktualisierungen.

#### What Are Recent G2 Reviews of CallMiner Eureka?

**["Eine Plattform, die umsetzbare Erkenntnisse liefert"](https://www.g2.com/de/survey_responses/callminer-eureka-review-12719492)**

**Rating:** 5.0/5.0 stars

_— Phil M._

[Read full review](https://www.g2.com/de/survey_responses/callminer-eureka-review-12719492)

**["Endlose Möglichkeiten für Datenanalysen und Entdeckungen"](https://www.g2.com/de/survey_responses/callminer-eureka-review-12932485)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer in Krankenhaus & Gesundheitswesen_

[Read full review](https://www.g2.com/de/survey_responses/callminer-eureka-review-12932485)

#### What Are G2 Users Discussing About CallMiner Eureka?

- [Wofür wird CallMiner Eureka verwendet?](https://www.g2.com/de/discussions/what-is-callminer-eureka-used-for)

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications.
- Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management.
- Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting.
- Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere.
- Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features.

##### Cons

- Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center.
- Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations.
- Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes.
- Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations.
- Users often experience **authentication errors and static line issues** that disrupt communication and efficiency.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [Convin.ai](https://www.g2.com/products/convin-ai/reviews)

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

**Average Rating:** 4.7/5.0

**Total Reviews:** 540

#### How Do G2 Users Rate Convin.ai?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Convin.ai?

- **Seller:** [Convin](https://www.g2.com/sellers/convin)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @convin  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4ee31e1c965d70d734a1c58839749b4a43ec46c949b08c6aef93abf5b2e8391&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvin%2F&secure%5Burl_type%5D=linkedin_company_website)  
150 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Quality Analyst, Policy Advisor
- **Top Industries:** Education Management, Health, Wellness and Fitness
- **Company Size:** 62% Large, 32% Medium

#### What Do G2 Reviewers Say About Convin.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls.
- Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance.
- Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics.
- Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits.
- Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface.

##### Cons

- Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency.
- Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process.
- Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions.
- Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed.
- Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality.

#### What Are Recent G2 Reviews of Convin.ai?

**["Best AI for Customer Conversations"](https://www.g2.com/survey_responses/convin-ai-review-12704239)**

**Rating:** 4.5/5.0 stars

_— Anand P._

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12704239)

**["Rapid Innovation and Tailored Automation with Convin"](https://www.g2.com/survey_responses/convin-ai-review-12889807)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/convin-ai-review-12889807)

#### What Are G2 Users Discussing About Convin.ai?

- [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments

### [Creovai](https://www.g2.com/de/products/creovai/reviews)

Entstanden durch die Fusion des Gesprächsanalytik-Führers Tethr und des Echtzeit-Agentenführungs-Innovators Awaken Intelligence, nutzt Creovai KI und maschinelles Lernen, um Kunden- und Mitarbeitererfahrungen zu transformieren. Creovai ist eine KI-gestützte Software-Suite, die Echtzeit-Agentenführung und Nachgesprächsanalysen für Contact-Center-Teams bietet. Contact-Center-Leiter verwenden Creovai, um jede Stimme und digitale Konversation ihrer Agenten mit ihren Kunden zu hören, zu verstehen, was die Kunden- und Agentenerfahrung beeinflusst, und fundierte Maßnahmen zu ergreifen, um kontinuierliche Verbesserungen im Contact-Center und Ergebnisse zu erzielen. Creovai verwandelt unstrukturierte Gesprächsdaten in Erkenntnisse, um die Leistung und Bindung von Agenten zu verbessern, Kundenabwanderung zu reduzieren, den Umsatz zu steigern und die Servicekosten zu senken. Unser Versprechen ist es, die schnellste Kapitalrendite, die benutzerfreundlichste Lösung und die vertrauenswürdigsten Erkenntnisse zu bieten, auf die unsere Kunden reagieren können, um Geschäftsergebnisse zu maximieren.

**Average Rating:** 4.3/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Creovai?

- **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 9.3/10)
- **Support-Qualität:** 9.0/10 (Category avg: 9.0/10)
- **Einfache Bedienung:** 8.4/10 (Category avg: 9.0/10)
- **Einfache Verwaltung:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Creovai?

- **Verkäufer:** [Capacity](https://www.g2.com/de/sellers/capacity)
- **Gründungsjahr:** 2017
- **Hauptsitz:** University City, Missouri
- **Twitter:** @GoCapacity  
522 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98b0058c6cd53254a5a019d6e69630e21d0306f8b57d182659e3af7c3d15adc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamcapacity%2F&secure%5Burl_type%5D=linkedin_company_website)  
705 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Vorgesetzter
- **Top Industries:** Verbraucherdienste, Bankwesen
- **Company Size:** 58% Medium, 26% Large

#### What Do G2 Reviewers Say About Creovai?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben Creovai für seine **Benutzerfreundlichkeit** , die reibungslose Arbeitsabläufe und effiziente Geschäftsabschlüsse im Vertrieb erleichtert.
- Benutzer schätzen die **einfache Anrufilterung und aufschlussreiche Dashboards** , die das Training und die Verfolgung der Teamleistung mit Creovai verbessern.
- Benutzer schätzen die **detaillierten Berichtsfunktionen** von Creovai, die die Qualitätsüberwachung und datenbasierte Entscheidungen verbessern.
- Benutzer schätzen die **Genauigkeit der Anrufanalyse** von Creovai, was die Effizienz des Workflows und das Zeitmanagement erheblich verbessert.
- Benutzer schätzen die **hohe Transkriptionsgenauigkeit** von Creovai, die eine einfache Überprüfung und Abruf von Gesprächsausschnitten ermöglicht.

##### Cons

- Benutzer finden die **Anrufprobleme** mit unübersichtlichen Ergebnissen und gelegentlichen Verzögerungen frustrierend, was ihre Gesamterfahrung beeinträchtigt.
- Benutzer finden die **Lernkurve steil** bei Creovai, was es neuen Benutzern erschwert, effektiv zu navigieren.
- Benutzer erleben **ungenaue Datenanalysen** mit Creovai, was zu Missverständnissen und Fehlinterpretationen aufgrund von Worterkennungsproblemen führt.
- Benutzer finden, dass die **fehlenden Funktionen** in Creovai seine Effektivität für Anrufcoaching und Kategoriemanagement einschränken.
- Benutzer finden die **Suchfunktion unzureichend** , was es schwierig macht, Aufnahmen effizient und intuitiv zu finden.

#### What Are Recent G2 Reviews of Creovai?

**["Tethr hat Anrufbewertungen so viel einfacher gemacht."](https://www.g2.com/de/survey_responses/creovai-review-8984261)**

**Rating:** 4.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/de/survey_responses/creovai-review-8984261)

**["Tethr ist ein wunderbares Business-Intelligence-Tool."](https://www.g2.com/de/survey_responses/creovai-review-8985805)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer in Gesundheit, Wellness und Fitness_

[Read full review](https://www.g2.com/de/survey_responses/creovai-review-8985805)

#### What Are G2 Users Discussing About Creovai?

- [Wofür wird Awaken Conversations verwendet?](https://www.g2.com/de/discussions/what-is-awaken-conversations-used-for)
- [Wofür wird Tethr verwendet?](https://www.g2.com/de/discussions/what-is-tethr-used-for)

### [Invoca](https://www.g2.com/products/invoca/reviews)

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 926

#### How Do G2 Users Rate Invoca?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Invoca?

- **Seller:** [Invoca](https://www.g2.com/sellers/invoca)
- **Company Website:** www.invoca.com
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Invoca  
4,204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website)  
383 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Hospital & Health Care
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About Invoca?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive usability** of Invoca, which facilitates quick adoption and effective performance tracking.
- Users find Invoca to be **intuitive and easy to use** , enabling rapid adoption and improving team efficiency.
- Users appreciate the **intuitive analytics** of Invoca, enhancing visibility into marketing performance and improving conversion rates.
- Users commend Invoca's **knowledgeable and responsive customer support** , enhancing their experience with proactive assistance and tutorials.
- Users value the **attribution accuracy** of Invoca, enhancing visibility into leads and improving marketing performance insights.

##### Cons

- Users find the **learning curve steep** due to a lack of user-friendly design and inadequate training resources for new users.
- Users find Invoca's **missing features** frustrating, especially regarding integration complexities and unclear communication about enhancements.
- Users express frustrations with **call issues** , including privacy concerns, support challenges, and integration difficulties.
- Users find the **reporting setup complex** , requiring time and effort to customize dashboards effectively.
- Users find the **complex setup** of Invoca time-consuming and challenging, often requiring careful configuration for optimal use.

#### What Are Recent G2 Reviews of Invoca?

**["Smarter Call Routing and Campaign Tracking That Boosts Efficiency"](https://www.g2.com/survey_responses/invoca-review-12640140)**

**Rating:** 4.5/5.0 stars

_— Prajwal E._

[Read full review](https://www.g2.com/survey_responses/invoca-review-12640140)

**["Deep Call Insights and Proactive Support That Elevate Our Media Strategy"](https://www.g2.com/survey_responses/invoca-review-12570137)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/invoca-review-12570137)

#### What Are G2 Users Discussing About Invoca?

- [What is Invoca used for?](https://www.g2.com/discussions/what-is-invoca-used-for)

### [Prodigal](https://www.g2.com/products/prodigal/reviews)

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

**Average Rating:** 4.9/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Prodigal?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Prodigal?

- **Seller:** [Prodigal](https://www.g2.com/sellers/prodigal)
- **Year Founded:** 2018
- **HQ Location:** Mountain View, US
- **Twitter:** @ProdigalTech  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb02154103b79941e010d82c6303685157cff759de4c21064132d4a11590968c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodigaltech%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Medium, 20% Small

#### What Do G2 Reviewers Say About Prodigal?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Prodigal's **impressive accuracy** , significantly boosting productivity by minimizing errors and streamlining communication efficiency.
- Users value Prodigal for its **impressive accuracy** , significantly boosting productivity and streamlining communication without unnecessary embellishments.
- Users highly value the **exceptional customer support** from Prodigal, enhancing their overall experience and productivity.
- Users appreciate the **ease of use** of Prodigal, enjoying its seamless setup and efficient workflow enhancements.
- Users praise Prodigal for its **easy setup** , enabling immediate transition into use without any downtime.

##### Cons

- Users find that Prodigal has **accuracy issues** due to excessive content, necessitating careful verification of outputs.
- Users often face **inaccuracy** with Prodigal, needing to verify excessive content before use to ensure correctness.
- Users find **inaccurate data analysis** in Prodigal, necessitating careful verification of the output before use.

#### What Are Recent G2 Reviews of Prodigal?

**["Streamlines Workflows with Impressive Accuracy"](https://www.g2.com/survey_responses/prodigal-review-11982360)**

**Rating:** 5.0/5.0 stars

_— Monique H._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-11982360)

**["Saving Time when Pronotes being used"](https://www.g2.com/survey_responses/prodigal-review-9636858)**

**Rating:** 5.0/5.0 stars

_— Racquel B._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-9636858)

#### What Are G2 Users Discussing About Prodigal?

- [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do)
- [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important)
- [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics)
- [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software)

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 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated 

Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Small Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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