# Best Social Media Listening Tools - Page 8

## How Many Social Media Listening Tools Products Does G2 Track?

**Total Products under this Category:** 202

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Repsense (+0.98%) - Among all products in this category, Repsense recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Social Media Listening Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 41,200+ Authentic Reviews
- 202+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Social Media Listening Tools
 ![G2 Grid® for Social Media Listening Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/social-media-listening-tools/grids.png?focus%5B%5D=678&focus%5B%5D=1616&focus%5B%5D=2814&focus%5B%5D=163098&focus%5B%5D=2140&focus%5B%5D=75923&focus%5B%5D=5791&focus%5B%5D=53908)

Highlighted products: Sprout Social, Hootsuite, Meltwater, Vista Social, Brandwatch Consumer Intelligence, BrandMentions, Brand24, and YouScan.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-media-listening-tools/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=hootsuite&focus%5B%5D=meltwater&focus%5B%5D=vista-social&focus%5B%5D=brandwatch-consumer-intelligence&focus%5B%5D=brandmentions&focus%5B%5D=brand24&focus%5B%5D=youscan)

**Sponsored**

### YouScan

YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=213&secure%5Bchosen_at%5D=2026-08-07T16%3A57%3A56Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53908&secure%5Bresource_id%5D=213&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-media-listening-tools%3Fpage%3D8&secure%5Btoken%5D=1cd93a7b38e2a6dfc89a560eac3c295b62f180fd074fb7f25fc00f5481b8be00&secure%5Burl%5D=https%3A%2F%2Fyouscan.io%2Fpricing%2F&secure%5Burl_type%5D=paid_promos)

### [Graphystories](https://www.g2.com/products/graphystories/reviews)

GraphyStories is a social media and web monitoring tools for page admins and website owners.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Graphystories?

- **Seller:** [OpenGraphy](https://www.g2.com/sellers/opengraphy)
- **Year Founded:** 2010
- **HQ Location:** Schaerbeek, BE
- **Twitter:** @GraphyStories  
2,033 Twitter followers
- **LinkedIn® Page:** [be.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d403f692ac3df26dde5337056cacb43e478b530343f6a6a391968e2c33cdd94d&secure%5Burl%5D=https%3A%2F%2Fbe.linkedin.com%2Fcompany%2Fopengraphy&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large

#### What Are Recent G2 Reviews of Graphystories?

**["The best social media monitoring tool for publishers and content creators"](https://www.g2.com/survey_responses/graphystories-review-5313685)**

**Rating:** 5.0/5.0 stars

_— Antoine G._

[Read full review](https://www.g2.com/survey_responses/graphystories-review-5313685)

**["Tell Social Stories with Graphs"](https://www.g2.com/survey_responses/graphystories-review-5310260)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/graphystories-review-5310260)

#### What Are G2 Users Discussing About Graphystories?

- [What is Graphystories used for?](https://www.g2.com/discussions/what-is-graphystories-used-for)

### [Nexis Newsdesk](https://www.g2.com/products/nexis-newsdesk/reviews)

Take your media monitoring to the next level with Nexis Newsdesk: a media intelligence tool that offers the latest news and business content to help you uncover insights and drive business decisions. Newsdesk automatically identifies the most relevant data from every search, visualizing it as charts, graphs and word clouds that can be easily explored and exported. With Newsdesk, go beyond basic coverage reports, analyzing everything from coverage sentiment to trending topics to help you understand how your messages are working in the real world. Newsdesk will transform your media coverage reports into visually appealing media intelligence reports that help shape important business decisions, and automatically translates your searches into beautiful, easy-to-understand coverage analyses that are perfect for sharing earned media progress with your C-Suite. Our clients’ favorite Newsdesk features include: • The ability to conduct comprehensive media monitoring and social listening across a full range of media sources. • Leveraging hundreds of built-in analysis charts and data visualizations for drilling into search results to uncover trends and actionable insights in news and social data. • Sharing actionable insights with C-suite, shareholders, clients, and marketing and sales teams to enable data-driven decisions. • Simple integration of enriched, connected data into in-house applications, analytics engines and other AI ventures using flexible APIs. All reinforced by a dedicated customer success team committed to delivering the support needed to get maximum value from our solutions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Nexis Newsdesk?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nexis Newsdesk?

- **Seller:** [LexisNexis](https://www.g2.com/sellers/lexisnexis)
- **Year Founded:** 1970
- **HQ Location:** New York
- **Twitter:** @NexisSolutions  
1,258 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2640972e8815f9e9e14be927e5c9a5d72a476b76190664d86c26e5c3db12a17d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flexisnexis%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,695 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Intern
- **Top Industries:** Broadcast Media, Media Production
- **Company Size:** 39% Small, 31% Medium

#### What Do G2 Reviewers Say About Nexis Newsdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization capabilities** of Nexis Newsdesk, enabling them to create tailored queries effortlessly.
- Users value the **ease of use** in Nexis Newsdesk for creating and modifying custom queries effortlessly.
- Users appreciate the **flexibility in building custom queries** with Nexis Newsdesk, enhancing their research efficiency.

##### Cons

- Users find the **difficult navigation** challenging for new users, often hiding important features and complicating the experience.
- Users experience a **steep learning curve** with hidden features and challenging customer service access on Nexis Newsdesk.
- Users find navigating **poor customer support** challenging, making it harder to resolve issues effectively.
- Users find the **poor response system** frustrating, making it challenging to get timely assistance when needed.
- Users find **usability issues** due to hidden features and challenges in reaching customer service, impacting their experience.

#### What Are Recent G2 Reviews of Nexis Newsdesk?

**["One stop shop for all Market Intelligence needs"](https://www.g2.com/survey_responses/nexis-newsdesk-review-5050842)**

**Rating:** 5.0/5.0 stars

_— Verified User in Chemicals_

[Read full review](https://www.g2.com/survey_responses/nexis-newsdesk-review-5050842)

**["In-Depth, Customizable Earned Media Research"](https://www.g2.com/survey_responses/nexis-newsdesk-review-5205279)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/nexis-newsdesk-review-5205279)

#### What Are G2 Users Discussing About Nexis Newsdesk?

- [What is the use of LexisNexis?](https://www.g2.com/discussions/what-is-the-use-of-lexisnexis)
- [What type of media does LexisNexis cover?](https://www.g2.com/discussions/what-type-of-media-does-lexisnexis-cover)
- [What information does LexisNexis provide?](https://www.g2.com/discussions/nexis-newsdesk-media-monitoring-what-information-does-lexisnexis-provide)
- [What is LexisNexis Newsdesk?](https://www.g2.com/discussions/what-is-lexisnexis-newsdesk)

### [ReadPartner](https://www.g2.com/products/readpartner/reviews)

ReadPartner is a specialized media intelligence platform designed to assist professionals and organizations in navigating the complexities of today’s fast-paced media environment. By delivering tailored news monitoring, cross-department briefings, and advanced media intelligence tools, ReadPartner empowers users to make informed decisions and maintain cohesive communication across various sectors. Targeted primarily at public relations teams, market analysts, risk management professionals, and internal communications departments, ReadPartner addresses the need for reliable and focused information amidst the overwhelming volume of media content. The platform is particularly beneficial for organizations that require timely updates and insights to stay ahead of industry trends and potential risks. With its user-friendly interface, ReadPartner allows teams to streamline their information-gathering processes, ensuring that they remain aligned and prepared in a rapidly changing landscape. One of the key features of ReadPartner is its real-time news monitoring capability, which aggregates information from both global and local sources. This feature enables users to stay informed about relevant developments in their industry, ensuring that they can respond swiftly to emerging issues. Additionally, the platform offers custom email briefings tailored to the specific needs of teams, departments, and leadership, facilitating effective communication and ensuring that critical information reaches the right individuals promptly. ReadPartner also includes media intelligence dashboards that allow users to track trends, analyze social media posts, and identify key topics of interest. This data-driven approach enhances the ability to understand audience sentiment and engagement, providing valuable insights that can inform strategic decisions. Furthermore, the integration of AI tools within the platform enhances internal reporting and data analysis, enabling organizations to derive deeper insights from their media monitoring efforts. Designed for businesses that prioritize clarity over clutter, ReadPartner stands out by offering a comprehensive suite of tools that help users filter out noise and focus on what truly matters. By leveraging ReadPartner's capabilities, organizations can enhance their communication strategies, improve decision-making processes, and ultimately drive better outcomes in their respective fields.

**Average Rating:** 4.8/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate ReadPartner?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Social Measurement:** 10.0/10 (Category avg: 8.6/10)
- **Social Reporting:** 10.0/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ReadPartner?

- **Seller:** [ReadPartner](https://www.g2.com/sellers/readpartner)
- **Company Website:** readpartner.com
- **Year Founded:** 2024
- **HQ Location:** Dover, US
- **Twitter:** @ReadPartnerInc  
120 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1c68ad23c4f7ebb7c4b3d25f6408eaaa95a84ac388dd26a4533a62382bcc604&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freadpartner-inc&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 113% Small, 100% Large

#### What Do G2 Reviewers Say About ReadPartner?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ReadPartner, appreciating its straightforward setup and intuitive, consolidated dashboard.
- Users appreciate the **trend analysis capabilities** of ReadPartner, aiding in faster, data-driven decision-making across teams.
- Users admire the **sharp AI-assisted summaries** , finding them intuitive and great for team collaboration.
- Users value the **data accuracy** of ReadPartner, ensuring reliable communication and timely alerts without distractions.
- Users find the **initial setup of ReadPartner extremely easy** , enabling quick and efficient utilization of its features.

##### Cons

- Users find the **recent updates detrimental** , as they rendered digests unusable and caused repetitive email content.
- Users find the **irrelevant content** in ReadPartner's alerts disruptive, making it challenging to focus on key updates.
- Users experience a **challenging learning curve** with ReadPartner, particularly during setup and initial customization phases.
- Users find the **high cost** a barrier, though many feel the value justifies the expense.
- Users find **filtering problems** with ReadPartner due to repetitive content and excessive noise from user-generated material.

#### What Are Recent G2 Reviews of ReadPartner?

**["Efficient Financial News Monitoring for Risk Awareness"](https://www.g2.com/survey_responses/readpartner-review-12447256)**

**Rating:** 4.5/5.0 stars

_— Susan B._

[Read full review](https://www.g2.com/survey_responses/readpartner-review-12447256)

**["Essential Tool for Retail Market Monitoring"](https://www.g2.com/survey_responses/readpartner-review-12336566)**

**Rating:** 4.0/5.0 stars

_— Marybeth H._

[Read full review](https://www.g2.com/survey_responses/readpartner-review-12336566)

### [SemanticForce](https://www.g2.com/products/semanticforce/reviews)

With SemanticForce track millions of conversations, interpret customer data at scale, identify opportunities and optimize strategies. Real-time access to the latest news from 100K+ sources in over 130 countries. Organize millions of conversations on news and social media to spot trends and tap into topics that matter to your audiences.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SemanticForce?

- **Social Measurement:** 9.2/10 (Category avg: 8.6/10)
- **Social Reporting:** 10.0/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SemanticForce?

- **Seller:** [SemanticForce](https://www.g2.com/sellers/semanticforce)
- **Year Founded:** 2009
- **HQ Location:** Kaunas, LT
- **Twitter:** @ForceSemantic  
8 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83a10e500b7d9dd90344883bb7cab9db86674142e7921afd902d551785efa02e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemanticforce&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of SemanticForce?

**["data intelligence"](https://www.g2.com/survey_responses/semanticforce-review-9700296)**

**Rating:** 5.0/5.0 stars

_— Alexander S._

[Read full review](https://www.g2.com/survey_responses/semanticforce-review-9700296)

**["Reputation monitoring"](https://www.g2.com/survey_responses/semanticforce-review-6922426)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/semanticforce-review-6922426)

### [Socialhose.io](https://www.g2.com/products/socialhose-io/reviews)

Enterprise media monitoring solutions for everyone. In this age of information overload, it can be harder than ever to cut through the noise. That is why we built enterprise media monitoring and social listening solutions with simple and transparent pricing. Our platform builds on over a decade of experience in global media monitoring, giving professionals and business owners the tools to get the information they need to better understand and connect with the people that matter to them.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Socialhose.io?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Social Measurement:** 8.3/10 (Category avg: 8.6/10)
- **Social Reporting:** 7.5/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Socialhose.io?

- **Seller:** [Socialhose.io](https://www.g2.com/sellers/socialhose-io)
- **Year Founded:** 2017
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5bbad08dc361660312784c20dd51c8fbb04611f3bd7b25224f940d7fd8e93023&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialhose%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Socialhose.io?

**["Fascinating company that helps to improve social presence"](https://www.g2.com/survey_responses/socialhose-io-review-7419271)**

**Rating:** 5.0/5.0 stars

_— Davit L._

[Read full review](https://www.g2.com/survey_responses/socialhose-io-review-7419271)

### [SocialQube](https://www.g2.com/products/socialqube/reviews)

All the tools you need in a dashboard to build, manage and market your Twitter audience in searchable social databases. Powerful, easy to use automation to build organic social & content audience for your brand Search Twitter 24/7 for the people & businesses you're targeting. Gain insights about your brand, content, competitors, industry trends, and respond in real-time. Your audience, consumers & leads come to you. Analyzed, measured, and ranked by influence for engagement in a searchable database. - Track & database your target audience interacting with hashtags, @names, keywords, phrases and links. - Build & engage your following with "speed mode" tools, schedule Tweets and track performance - Manage your followers in searchable, segmented databases. - Market to them with personalized DM campaigns - ProfilePlus Instantly appends website, social profiles, email & phone number to everyone - SocialReport analytics give deep insights on your audience, competitors and followers - LiveAnalytics enable you to see trends, events and broadcast audience second by second.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SocialQube?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Social Measurement:** 10.0/10 (Category avg: 8.6/10)
- **Social Reporting:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SocialQube?

- **Seller:** [oneQube](https://www.g2.com/sellers/oneqube)
- **Year Founded:** 2010
- **HQ Location:** New York, US
- **Twitter:** @oneqube
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5ee06bd09d0662d304841ba176f192a460d5a569889458790c2d96d18d522d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2398811%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small, 50% Large

#### What Are Recent G2 Reviews of SocialQube?

**["Spider is a great tool to understand many types of Twitter behavior."](https://www.g2.com/survey_responses/socialaudience-review-38054)**

**Rating:** 5.0/5.0 stars

_— Steve C._

[Read full review](https://www.g2.com/survey_responses/socialaudience-review-38054)

**["User friendly"](https://www.g2.com/survey_responses/socialaudience-review-241038)**

**Rating:** 5.0/5.0 stars

_— Verified User in Human Resources_

[Read full review](https://www.g2.com/survey_responses/socialaudience-review-241038)

#### What Are G2 Users Discussing About SocialQube?

- [What is SocialQube used for?](https://www.g2.com/discussions/what-is-socialqube-used-for)

### [Spatial.ai](https://www.g2.com/products/spatial-ai/reviews)

Billions of people are sharing their mindsets, interests, and attitudes on social media every day. Yet companies still rely solely on demographics and surveys to understand their customers. Spatial.ai was born from the insight that—if captured and organized in a meaningful way—the massive amount of unstructured social media data publicly available can provide richer consumer insights. Since 2016, our data has been leveraged by hundreds of companies to better understand their customers, predict sales revenue, and inform critical business decisions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Spatial.ai?

- **Social Measurement:** 9.2/10 (Category avg: 8.6/10)
- **Social Reporting:** 7.5/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Spatial.ai?

- **Seller:** [Spatial Labs](https://www.g2.com/sellers/spatial-labs)
- **Year Founded:** 2016
- **HQ Location:** Cincinnati, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a4305af4af5fda71b3af340a23ddba328a2ca842c48fb4c6ce6a57cd2e03829&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspatial&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Spatial.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **detailed customer segmentation** in Spatial.ai for insightful and data-driven decision-making.
- Users praise the **innovation** of Spatial.ai, highlighting its advanced algorithms and precise data processing capabilities.
- Users value the **interactive UX** of Spatial.ai, enhancing their overall engagement and experience with the platform.

##### Cons

- Users face **complex features** that often lead to AI failures and scalability challenges, affecting overall usability.
- Users experience **data inaccuracy** inconsistencies with selected segments, impacting their overall usability of Spatial.ai.
- Users face **limited features** with Spatial.ai, impacting its scalability and overall effectiveness in meeting needs.

#### What Are Recent G2 Reviews of Spatial.ai?

**["Senior ISDR"](https://www.g2.com/survey_responses/spatial-ai-review-10278611)**

**Rating:** 4.5/5.0 stars

_— Himanshu S._

[Read full review](https://www.g2.com/survey_responses/spatial-ai-review-10278611)

**["Spatial AI review"](https://www.g2.com/survey_responses/spatial-ai-review-10456047)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/spatial-ai-review-10456047)

### [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews)

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

**Average Rating:** 4.4/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Verint Channel Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Social Measurement:** 9.4/10 (Category avg: 8.6/10)
- **Social Reporting:** 8.9/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Verint Channel Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 48% Large, 45% Medium

#### What Do G2 Reviewers Say About Verint Channel Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective AI technology** in Verint Channel Automation for improving conversations and time management.
- Users value the **efficient time management** capabilities of Verint Channel Automation, enhancing productivity and scheduling for employees.
- Users value the **effective case management** capabilities of Verint Channel Automation for monitoring employee tasks and schedules.
- Users find Verint Channel Automation a valuable **communication tool** for managing conversations, scheduling, and employee tasks.
- Users value the **conversation management capabilities** of Verint Channel Automation, enhancing scheduling and employee productivity.

##### Cons

- Users find that **support response times are often too long** , especially for clients in Latin America.
- Users experience **glitches in logging requests** , which hinder progress and require redoing efforts unnecessarily.
- Users have experienced **poor customer support** , with slow response times for Latin America clients impacting their satisfaction.
- Users experience **response delays** from support, particularly affecting clients in Latin America and hindering timely assistance.
- Users often face **software bugs** that cause glitches during request logging, necessitating redoing entire requests to proceed.

#### What Are Recent G2 Reviews of Verint Channel Automation?

**["Verint Channel Automation: Streamlining Success"](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)**

**Rating:** 4.5/5.0 stars

_— Mukisa M._

[Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)

**["Verint"](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)**

**Rating:** 5.0/5.0 stars

_— Verified User in Printing_

[Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)

#### What Are G2 Users Discussing About Verint Channel Automation?

- [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment
- [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment

### [Zelkaa](https://www.g2.com/products/zelkaa/reviews)

All in one Tool for Branding, Marketing and PR Teams! We accompany you in every step of Monitoring, Listening and Analyzing Mentions in the Media & Social Media and Engaging with your Audience. Some services we provide: - Media and social media monitoring - Audience analysis (Gender, sentiment, attitude, user history. etc) - Media and social media analysis - Social media account performance analysis (Instagram, Twitter, Youtube, etc) - Social media management - Trend Tracking

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Zelkaa?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **Social Measurement:** 8.3/10 (Category avg: 8.6/10)
- **Social Reporting:** 6.7/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zelkaa?

- **Seller:** [Parisa Navabi](https://www.g2.com/sellers/parisa-navabi)
- **Year Founded:** 2018
- **HQ Location:** Amsterdam, NL
- **Twitter:** @gtcommnet  
566 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7abbea9c4ac2e12a1b18fafaf2fb88deffeac4dab05a127c6be3205cdde41770&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzelkaa%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Zelkaa?

**["Zelkaa is best tool for social listening in Mena Region"](https://www.g2.com/survey_responses/zelkaa-review-5228851)**

**Rating:** 5.0/5.0 stars

_— Nabeela A._

[Read full review](https://www.g2.com/survey_responses/zelkaa-review-5228851)

#### What Are G2 Users Discussing About Zelkaa?

- [What is Zelkaa used for?](https://www.g2.com/discussions/what-is-zelkaa-used-for)

### [AlertMedia](https://www.g2.com/products/alertmedia/reviews)

All-in-One Platform to Detect, Understand, and Respond to Risk AlertMedia is purpose-built to enable fast, confident decision-making when people, operations, and brand are on the line. The leading Risk Intelligence and Response platform, AlertMedia combines real-time threat intelligence with emergency communication and response workflows so teams quickly understand what’s happening, who’s impacted, and what to do next. Organizations in more than 150 countries, from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart, rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents. The AlertMedia Difference Deeper, Actionable Risk Intelligence \> Early signals from online activity and OSINT, combined with analyst-verified intelligence, help teams detect emerging threats early, cut through noise, and act with confidence. Fast, Globally Reliable Emergency Communication \> High-throughput, multichannel delivery with two-way messaging and simple workflows so messages go out in seconds at any scale. Connected Workflows From Detection to Resolution \> Intelligence, people data, and response actions come together in one system reducing clicks, improving alignment, and accelerating response. Built for Rapid Adoption and Execution \> Intuitive workflows and minimal training drive broader admin adoption eliminating bottlenecks and enabling teams to scale processes with confidence. Scales with Program Maturity \> Expand risk monitoring and response capabilities as needs grow without adding tools, headcount, or operational complexity.

**Average Rating:** 4.7/5.0

**Total Reviews:** 567

#### How Do G2 Users Rate AlertMedia?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AlertMedia?

- **Seller:** [Alert Media](https://www.g2.com/sellers/alert-media)
- **Company Website:** www.alertmedia.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @alertmedia  
4,860 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36ae9231e4708750e8783add541862c69353de4e930cb280d03d5a2dfffa2a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3582832%2F&secure%5Burl_type%5D=linkedin_company_website)  
506 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Consumer Banker III
- **Top Industries:** Hospital & Health Care, Banking
- **Company Size:** 56% Medium, 38% Large

#### What Do G2 Reviewers Say About AlertMedia?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of AlertMedia, enabling quick notifications and efficient crisis management at work.
- Users praise the **amazing customer support** from AlertMedia, highlighting responsiveness and helpfulness across various issues.
- Users value the **quick notification capabilities** of AlertMedia, ensuring timely updates during emergencies and keeping everyone informed.
- Users value the **effective communication tools** of AlertMedia, facilitating timely notifications and enhancing employee safety.
- Users appreciate the **user-friendly experience** of AlertMedia, highlighting its simplicity and excellent support during implementation.

##### Cons

- Users experience **notification issues** with AlertMedia, including delayed alerts and overwhelming alert frequency affecting usability.
- Users find the **inefficiency** in AlertMedia's functionality can lead to frustrating workarounds and delays in setup.
- Users face **integration issues** with AlertMedia, complicating compatibility with existing IT systems and requiring additional effort.
- Users face **limitations in user management and feature utilization** , making it challenging to effectively utilize AlertMedia.
- Users find **limited functionality** in AlertMedia, facing occasional bugs and needing workarounds for full usability.

#### What Are Recent G2 Reviews of AlertMedia?

**["Excellent Custom Subscriptions and Instant Access to Threat Analysts"](https://www.g2.com/survey_responses/alertmedia-review-13221364)**

**Rating:** 5.0/5.0 stars

_— Stephen C._

[Read full review](https://www.g2.com/survey_responses/alertmedia-review-13221364)

**["Alert Media deployment at Analog Devices"](https://www.g2.com/survey_responses/alertmedia-review-13203788)**

**Rating:** 5.0/5.0 stars

_— Brayan V._

[Read full review](https://www.g2.com/survey_responses/alertmedia-review-13203788)

#### What Are G2 Users Discussing About AlertMedia?

- [What is AlertMedia used for?](https://www.g2.com/discussions/what-is-alertmedia-used-for) - 1 comment

### [Brandbastion](https://www.g2.com/products/brandbastion/reviews)

BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙 Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions. Trusted by 100+ DTC and leading brands like Uber, Calvin Klein, Sephora, and The North Face to manage their high-engagement social presence.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Brandbastion?

- **Social Measurement:** 6.7/10 (Category avg: 8.6/10)
- **Social Reporting:** 10.0/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Brandbastion?

- **Seller:** [BrandBastion](https://www.g2.com/sellers/brandbastion-1f61c1b8-6f68-4c51-9c68-bc10b5a51f39)
- **Year Founded:** 2013
- **HQ Location:** Helsinki, FI
- **Twitter:** @BrandBastion  
844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb1a51089a42df0ffe3a20f66872439fad12fb99ea8b6f73dd4ef6fe9dead707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandbastion%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Brandbastion?

**["Premium solution for monitor and manage online conversation"](https://www.g2.com/survey_responses/brandbastion-review-6812195)**

**Rating:** 5.0/5.0 stars

_— Nikita S._

[Read full review](https://www.g2.com/survey_responses/brandbastion-review-6812195)

### [CARMA](https://www.g2.com/products/carma/reviews)

CARMA integrates traditional and social media monitoring, measurement, and evaluation. Choosing the right media intelligence partner empowers you to make better decisions by delivering what matters, when it matters. We equip you to tell the stories that prove PR’s value. From automated monitoring to a fully managed monitoring, measurement, analysis and consultancy service, CARMA’s expertise helps you separate the news from noise to uncover what is most important to your organization. With 35+ years' experience in the private, public & NGO sectors, our knowledge, experience, and expertise helps communications evaluation bring real value to your PR program. The media doesn’t stop, so neither does our service. With 600+ colleagues across 21 international offices, we support you by delivering key insights when and where you need them. What's more, as the last remaining, privately-owned global media intelligence business of scale, client service excellence is at the heart of everything we do at CARMA. It's why we have seven client service colleagues for every salesperson. We are more than just a tech vendor – we are people and media intelligence experts first.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind CARMA?

- **Seller:** [CARMA](https://www.g2.com/sellers/carma)
- **Year Founded:** 1984
- **HQ Location:** Dubai, Dubai, United Arab Emirates
- **Twitter:** @CARMA  
2,923 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c528ab86e08b034695b24777c5bcb94364d1aa4bc50082674d2691ebae3fdbc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarma&secure%5Burl_type%5D=linkedin_company_website)  
789 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About CARMA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of CARMA’s insights, enhancing their understanding of consumer preferences through precise data monitoring.
- Users value CARMA for its **superior data accuracy** , providing tailored insights that enhance understanding of consumer preferences.
- Users value CARMA for its **customized media monitoring** , enhancing their understanding of consumer preferences through in-depth insights.
- Users value the **customized media monitoring** of CARMA, which provides in-depth insights into consumer preferences.
- Users appreciate CARMA's **technological innovation** for delivering customized insights and enhancing understanding of consumer preferences.

##### Cons

- Users struggle with **data inaccuracy** as CARMA fails to differentiate between different consumer classes and backgrounds.
- Users note the **insufficient information** as CARMA lacks differentiation regarding consumer backgrounds, limiting understanding and insights.

#### What Are Recent G2 Reviews of CARMA?

**["Highly Adaptive and User-Friendly, Customizable to Your Needs"](https://www.g2.com/survey_responses/carma-review-11830873)**

**Rating:** 4.5/5.0 stars

_— Subhanjan R._

[Read full review](https://www.g2.com/survey_responses/carma-review-11830873)

**["Does what it says it's gonna do"](https://www.g2.com/survey_responses/carma-review-5324535)**

**Rating:** 4.0/5.0 stars

_— Verified User in Business Supplies and Equipment_

[Read full review](https://www.g2.com/survey_responses/carma-review-5324535)

#### What Are G2 Users Discussing About CARMA?

- [What is CARMA used for?](https://www.g2.com/discussions/what-is-carma-used-for)

### [Chorally](https://www.g2.com/products/chorally/reviews)

A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full potential of digital customer management integrating multiple touchpoints in a single platform. It allows customers team to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive UI and is complemented by top class support and consultancy services.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Chorally?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chorally?

- **Seller:** [Chorally](https://www.g2.com/sellers/chorally)
- **Year Founded:** 2014
- **HQ Location:** Florence, IT
- **Twitter:** @getchorally  
915 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4450df42793e496d0edbe7e447bea33deef56bb4fe5992ceca9335362301e548&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5356101&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 67% Small

#### What Are Recent G2 Reviews of Chorally?

**["Chirally can help every one to do their task specially when it come to graphics"](https://www.g2.com/survey_responses/chorally-review-3280122)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/chorally-review-3280122)

**["One of the best platform for customer engagement"](https://www.g2.com/survey_responses/chorally-review-6517793)**

**Rating:** 5.0/5.0 stars

_— tarun s._

[Read full review](https://www.g2.com/survey_responses/chorally-review-6517793)

#### What Are G2 Users Discussing About Chorally?

- [What is Chorally used for?](https://www.g2.com/discussions/what-is-chorally-used-for)

### [Commetric SMA](https://www.g2.com/products/commetric-sma/reviews)

Powerful analytics engine for benchmarking key performance indicators across social media.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Commetric SMA?

- **Social Measurement:** 8.3/10 (Category avg: 8.6/10)
- **Social Reporting:** 8.3/10 (Category avg: 8.6/10)
- **Brand Monitoring:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Commetric SMA?

- **Seller:** [Commetric](https://www.g2.com/sellers/commetric)
- **Year Founded:** 2005
- **HQ Location:** London, UK
- **Twitter:** @Commetric  
1,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b54936914431494dafecce5a33d272401078efad42450d8b01bb761eceb794c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141833%2F&secure%5Burl_type%5D=linkedin_company_website)  
105 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Commetric SMA?

**["Useful tool"](https://www.g2.com/survey_responses/commetric-sma-review-8151130)**

**Rating:** 4.0/5.0 stars

_— Matthew T._

[Read full review](https://www.g2.com/survey_responses/commetric-sma-review-8151130)

### [Jatheon Enterprise Data Archiving Solution](https://www.g2.com/products/jatheon-enterprise-data-archiving-solution/reviews)

Jatheon's archiving solution assists organizations to store, access, search and produce structured and unstructured historical communications data for audits, compliance and ediscovery. With Jatheon, organizations can capture data from various sources (email, social media, chat apps, telephony), automate its retention, monitor conversations for policy violations and simplify and accelerate FOIA and ediscovery processes.

**Average Rating:** 4.7/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Jatheon Enterprise Data Archiving Solution?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Social Measurement:** 8.3/10 (Category avg: 8.6/10)
- **Social Reporting:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jatheon Enterprise Data Archiving Solution?

- **Seller:** [Jatheon](https://www.g2.com/sellers/jatheon)
- **Year Founded:** 2004
- **HQ Location:** Toronto, Ontario
- **Twitter:** @Jatheon  
1,661 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fa643f9b68d0743edb8f4e2a1c267266019bdf118d15074867a1230d37f759a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F116590%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 29% Small

#### What Are Recent G2 Reviews of Jatheon Enterprise Data Archiving Solution?

**["Powerful Search, Easy Interface for Admins and End Users, Exceptional Service"](https://www.g2.com/survey_responses/jatheon-enterprise-data-archiving-solution-review-8865630)**

**Rating:** 5.0/5.0 stars

_— Lauren H._

[Read full review](https://www.g2.com/survey_responses/jatheon-enterprise-data-archiving-solution-review-8865630)

**["Amazing onboarding assistance!"](https://www.g2.com/survey_responses/jatheon-enterprise-data-archiving-solution-review-9762898)**

**Rating:** 5.0/5.0 stars

_— John C._

[Read full review](https://www.g2.com/survey_responses/jatheon-enterprise-data-archiving-solution-review-9762898)

#### What Are G2 Users Discussing About Jatheon Enterprise Data Archiving Solution?

- [What is Jatheon Archiving Suite used for?](https://www.g2.com/discussions/what-is-jatheon-archiving-suite-used-for)

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- [Influencer Marketing Platforms](/categories/influencer-marketing-platforms)
- [Other Social Media](/categories/other-social-media)

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[Browse Social Media Listening Tools Themes](/categories/social-media-listening-tools/themes)

 ![Yukta Rustagi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yukta Rustagi")
YR

Researched and written by [Yukta Rustagi](https://research.g2.com/insights/author/yukta-rustagi)

Updated April 3, 2025

Social media listening tools provide functionality for listening, tracking, and gathering relevant content across social media. These tools are used by social media, marketing, and communications teams to identify trends, track competitors, and understand customer sentiment. Researchers can leverage social media listening tools to analyze social trends and media outlets use them to identify breaking news.

Social media listening software enables marketers to personalize content for specific users or demographics, identify thought leaders or influencers, and respond to positive or negative mentions. Many of these products also support monitoring across multiple languages and countries, allowing businesses to localize advertisements effectively. As a result, these tools help organizations gain demographic insights, measure social media presence, detect negative mentions, engage with users, and improve brand reputation.

Social media listening tools often enhance [social media analytics software](https://www.g2.com/categories/social-media-analytics) by providing data. While these tools can be found as standalone products, their monitoring functionality can also be found within [social media management software](https://www.g2.com/categories/social-media-mgmt?source=search) and [social media suites](https://www.g2.com/categories/social-media-suites?source=search) as a feature. Additionally, many [media monitoring software](https://www.g2.com/categories/media-monitoring) solutions include social listening capabilities.

To qualify for inclusion in the Social Media Listening category, a product must:

- Listen for specific mentions across social media platforms
- Identify trending topics or phrases by tracking real-time conversations
- Analyze and detail customer sentiment (positive, negative, neutral)
- Organize customer information for audience segmentation and engagement
- Identify thought leaders and influencers within relevant industries

Show More