The Top 20 Easiest To Use Social Customer Service Software

See the top Social Customer Service Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Missive

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Statusbrew

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

56%

Mid Market

27%

Enterprise

16%

Reputation

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

Zendesk for Customer Service

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

Sprout Social

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

45%

Mid Market

38%

Enterprise

18%

Wati

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Kapture CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

27%

Mid Market

59%

Enterprise

15%

#10

Superchat

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

#11

Fin by Intercom

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#12

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

#13

LiveAgent

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

#14

Tidio

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#15

Gorgias

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

81%

Mid Market

18%

Enterprise

#16

Helpwise

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

#17

Zoho Desk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#18

Front

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

10%

#19

Kustomer

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

#20

Hiver

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise