# Best Social Customer Service Software - Page 8

## How Many Social Customer Service Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** treble.ai (+2.22%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Social Customer Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 64,200+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Social Customer Service Software
 ![G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/social-customer-service/grids.png?focus%5B%5D=678&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=4177&focus%5B%5D=58172&focus%5B%5D=748&focus%5B%5D=4215)

Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Reputation, Sprinklr Service, Freshdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=reputation&focus%5B%5D=sprinklr-service&focus%5B%5D=freshdesk&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-08-04T01%3A37%3A33Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Fpage%3D8%26seq_no%3D2&secure%5Btoken%5D=ea1cd95e57b9519f02e9c01795bf584a653ffddf6624152f7fa4b2e5ddc3bf4b&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [Spechy](https://www.g2.com/products/spechy/reviews)

Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Spechy?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Spechy?

- **Seller:** [Spechy](https://www.g2.com/sellers/spechy)
- **Year Founded:** 2016
- **HQ Location:** ISTANBUL, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3896872fd63b2e77357a89c7e2bb144fa475b08c2ba604b22711c43742a3e815&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspechy%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Spechy?

**["Great Communication Platform"](https://www.g2.com/survey_responses/spechy-review-8716213)**

**Rating:** 5.0/5.0 stars

_— Metin O._

[Read full review](https://www.g2.com/survey_responses/spechy-review-8716213)

### [StepsAI](https://www.g2.com/products/stepsai/reviews)

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate StepsAI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Visitor Activity:** 10.0/10 (Category avg: 8.4/10)
- **Reporting:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind StepsAI?

- **Seller:** [Steps AI](https://www.g2.com/sellers/steps-ai)
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb54c60df6a416492d2341bafab083abfd8d96f85950dacd0b38e0f23693721a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstepsai-aide%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of StepsAI?

**["Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"](https://www.g2.com/survey_responses/stepsai-review-13101754)**

**Rating:** 5.0/5.0 stars

_— SADASHIV Y._

[Read full review](https://www.g2.com/survey_responses/stepsai-review-13101754)

### [Trooya](https://www.g2.com/products/trooya/reviews)

Trooya is a cloud-based social media contact center that enables users to respond to customers, resolve their issues and earn their goodwill.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Trooya?

- **Seller:** [Germin8](https://www.g2.com/sellers/germin8)
- **Year Founded:** 2007
- **HQ Location:** Mumbai , IN
- **Twitter:** @germin8  
836 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ec6529bb0f3af1d6a7dfed4d0892ac6633e135b69c3ef91fc252effd54a9635&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgermin8&secure%5Burl_type%5D=linkedin_company_website)  
125 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Trooya?

**["Help me to achieve next level of Customer Satisfaction"](https://www.g2.com/survey_responses/trooya-review-5393249)**

**Rating:** 4.5/5.0 stars

_— Dinesh T._

[Read full review](https://www.g2.com/survey_responses/trooya-review-5393249)

#### What Are G2 Users Discussing About Trooya?

- [What is Trooya used for?](https://www.g2.com/discussions/what-is-trooya-used-for)

### [bling.cloud](https://www.g2.com/products/bling-cloud/reviews)

Bling is an AI-powered communication platform that helps sales teams, support teams, and contact centers centralize all customer interactions in one place. Bling streamlines communication through a unified inbox, inbuilt CRM, and advanced AI automation. It enables businesses to organize, automate, scale, and measure performance effectively, driving higher sales, ROI, and customer satisfaction.

#### Who Is the Company Behind bling.cloud?

- **Seller:** [Bling.cloud](https://www.g2.com/sellers/bling-cloud)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=116dfc8bbfdfeef0c40d7a8eab60035b49bd005a10f8ef269c4cd1a622e5cccb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbling-communication&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [CDSS Social Messaging Connector](https://www.g2.com/products/cdss-social-messaging-connector/reviews)

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

#### Who Is the Company Behind CDSS Social Messaging Connector?

- **Seller:** [Continuous Technology International Limited (CTINT)](https://www.g2.com/sellers/continuous-technology-international-limited-ctint)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ChayAll](https://www.g2.com/products/chayall/reviews)

Communicate with your customers on WhatsApp Business, Messenger, Apple Business Chat, Google's Business Messages, Live Chat and Instagram thanks to a single platform.

#### Who Is the Company Behind ChayAll?

- **Seller:** [Greenbureau](https://www.g2.com/sellers/greenbureau)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=750c6e66cc5362c71824e2ebc0de4ff340d573d4c4cc6104b567bc7629b79bfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchayall%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews)

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

**Average Rating:** 4.4/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Comm100?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Comm100?

- **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation)
- **Company Website:** www.comm100.com
- **Year Founded:** 2009
- **HQ Location:** Vancouver, Canada
- **Twitter:** @Comm100  
4,688 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34614b5b40a0f67a1bf89110adabcb7be44355817d9c7573f4e95349bda6a37a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomm100-network-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Gambling & Casinos
- **Company Size:** 48% Small, 37% Medium

#### What Do G2 Reviewers Say About Comm100?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively.
- Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency.
- Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations.
- Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance.
- Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations.

##### Cons

- Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable.
- Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback.
- Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience.
- Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality.
- Users are frustrated with the **lack of update options** for user segments, complicating user management processes.

#### What Are Recent G2 Reviews of Comm100?

**["Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"](https://www.g2.com/survey_responses/comm100-review-12855831)**

**Rating:** 4.5/5.0 stars

_— Verified User in Sports_

[Read full review](https://www.g2.com/survey_responses/comm100-review-12855831)

**["Responsive Support and a Smooth Desktop Experience"](https://www.g2.com/survey_responses/comm100-review-12885472)**

**Rating:** 5.0/5.0 stars

_— Brian M._

[Read full review](https://www.g2.com/survey_responses/comm100-review-12885472)

#### What Are G2 Users Discussing About Comm100?

- [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for)
- [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe)
- [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service)
- [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat)
- [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best)

### [Connectly.ai](https://www.g2.com/products/connectly-inc-connectly-ai/reviews)

Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Connectly.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Connectly.ai?

- **Seller:** [Connectly](https://www.g2.com/sellers/connectly)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, California
- **Twitter:** @ConnectlyAI  
114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=814e39492ecc5998be88849354e9f30805d96f18be35fa74d7d7ccbe65861932&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnectly-ai&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 41% Medium, 35% Small

#### What Do G2 Reviewers Say About Connectly.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive platform** of Connectly.ai, enjoying seamless communication and excellent support throughout their experience.
- Users appreciate the **proactive support** from Connectly.ai, enhancing their communication experience and campaign effectiveness.
- Users value the **excellent customer engagement** through Connectly.ai, fostering effective communication and personalized experiences.
- Users commend the **exceptional customer support** of Connectly.ai, appreciating the team's readiness to assist and resolve issues.
- Users love the **intuitive platform** of Connectly.ai, enhancing communication and providing excellent support for all their needs.

##### Cons

- Users find the **monthly report extraction process too manual** , indicating a need for improvement in data management.
- Users note that the **monthly report export process is very manual** , indicating a need for improvement in functionality.
- Users find the **inadequate reporting** process tedious, requiring manual data extraction despite the tool's overall excellence.
- Users find the **reporting process inefficient** , requiring manual efforts to extract data despite overall satisfaction with the tool.
- Users note that the **poor reporting** process is manual and requires improvement, despite overall satisfaction with the tool.

#### What Are Recent G2 Reviews of Connectly.ai?

**["It is a very easy tool to use"](https://www.g2.com/survey_responses/connectly-ai-review-8750242)**

**Rating:** 4.0/5.0 stars

_— Yaritse D._

[Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8750242)

**["Partner committed to business agility"](https://www.g2.com/survey_responses/connectly-ai-review-8429321)**

**Rating:** 5.0/5.0 stars

_— Natalia D._

[Read full review](https://www.g2.com/survey_responses/connectly-ai-review-8429321)

### [Contenfly](https://www.g2.com/products/contenfly/reviews)

Contenfly is a cutting-edge social media management platform built for marketers, business owners, and content creators who want to improve their workflows. Whether you're juggling multiple accounts or working with a team, Contenfly gives you the tools to centralize your social media efforts, automate repetitive tasks, and uncover valuable audience insights—all from an intuitive, easy-to-use dashboard. Say goodbye to time-consuming social media tasks. With Contenfly, you can seamlessly organize comments, monitor engagement trends, and respond to your audience in real-time. Designed to boost your productivity and deliver actionable insights, Contenfly lets you focus on what matters most—growing your brand and building authentic connections. \*\*Why Choose Contenfly?\*\* - Manage all your social media profiles effortlessly in one platform - Automate routine tasks to save time and energy - Unlock detailed analytics for a deeper understanding of your audience - Collaborate effectively with buhttps://my.g2.com/contenfly/upgradeilt-in teamwork tools Whether you're a small business owner aiming to expand your online presence or a marketing expert seeking advanced tools to optimize campaigns, Contenfly is your trusted partner for social media success..

#### Who Is the Company Behind Contenfly?

- **Seller:** [Contenfly](https://www.g2.com/sellers/contenfly)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [DataEQ](https://www.g2.com/products/dataeq/reviews)

DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate DataEQ?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind DataEQ?

- **Seller:** [DataEQ](https://www.g2.com/sellers/dataeq)
- **Year Founded:** 2007
- **HQ Location:** London, London
- **Twitter:** @DataEQ  
5,932 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81b214e6b14d5370aa03bc0f9ca4945b269e67644300e132c434bd1f0e1a82c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdataeq%2F&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 32% Large

#### What Are Recent G2 Reviews of DataEQ?

**["Highest quality human-verified, accurate data backed up by a superbly responsive support team."](https://www.g2.com/survey_responses/dataeq-review-4395702)**

**Rating:** 5.0/5.0 stars

_— Verified User in International Affairs_

[Read full review](https://www.g2.com/survey_responses/dataeq-review-4395702)

**["I love DataEQ and would recommend a friend"](https://www.g2.com/survey_responses/dataeq-review-7355288)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/dataeq-review-7355288)

#### What Are G2 Users Discussing About DataEQ?

- [What is DataEQ used for?](https://www.g2.com/discussions/what-is-dataeq-used-for)

### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews)

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

**Average Rating:** 4.6/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DialShree Predictive Dialer?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind DialShree Predictive Dialer?

- **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab)
- **Year Founded:** 2007
- **HQ Location:** Gujarat, India
- **Twitter:** @elisiontec  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Education Management
- **Company Size:** 79% Medium, 14% Small

#### What Do G2 Reviewers Say About DialShree Predictive Dialer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls.
- Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly.
- Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance.
- Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support.
- Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations.

##### Cons

- Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency.
- Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow.
- Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer.

#### What Are Recent G2 Reviews of DialShree Predictive Dialer?

**["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)**

**Rating:** 5.0/5.0 stars

_— Sanket S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)

**["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)**

**Rating:** 4.5/5.0 stars

_— Mifta S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)

#### What Are G2 Users Discussing About DialShree Predictive Dialer?

- [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for)

### [easiware](https://www.g2.com/products/easiware/reviews)

easiware is a comprehensive customer service platform that empowers businesses to streamline and centralize their customer interactions across various channels such as email, web forms, social media, and more. The primary objective of easiware is to help personalized conversations, enabling businesses to address customer inquiries more effectively. The ultimate goal is to transform traditional customer care practices and provide a memorable and valuable customer experience. One key feature of easiware is its ability to create a 360-degree customer profile and to consolidate customer information from multiple touchpoints into a centralized view. This holistic perspective allows customer support teams to have a deeper understanding of each customer's history, preferences, and interactions with the company. Armed with this comprehensive customer profile, businesses can tailor their responses and support to meet individual needs more precisely. The software is designed with a focus on enhancing efficiency and productivity through the integration of automation features. By automating routine tasks and processes, easiware frees up valuable time for customer support teams, enabling them to focus on more complex and personalized aspects of customer interactions.

#### Who Is the Company Behind easiware?

- **Seller:** [Easiware](https://www.g2.com/sellers/easiware)
- **Year Founded:** 2008
- **HQ Location:** Paris, FR
- **Twitter:** @easiware  
1,376 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d2696cf2f50faa831a6dda79a3e4f913f16b1a746b94fc9a7921d6ad2102c53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feasiware%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Everise CX](https://www.g2.com/products/everise-cx/reviews)

Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our innovative CX outsourcing services are high performing, scalable, secure, agile, and have fluent proficiency in 32 languages, which helps brands to create seamless customer, product, digital, and home experiences. We strategically operate in seven markets to enable our customers to scale their reach across the globe.

#### Who Is the Company Behind Everise CX?

- **Seller:** [Everise](https://www.g2.com/sellers/everise)
- **HQ Location:** Plantation, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ec4668bb6c25f08acdb2c7b5b19d2e32e97913c3af26e991215cc308d73d3c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feveriseglobal%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website)  
8,572 employees on LinkedIn®

### [Ezist](https://www.g2.com/products/ezist/reviews)

Smarter warranty & service intelligence for assets — reduce downtime, prevent mistakes. Ezist is an operational intelligence platform that adds warranty awareness and financial risk visibility to asset management. We help multi-location businesses prevent costly service mistakes, track exposure before coverage is lost, and give leadership full control over service decisions.

#### Who Is the Company Behind Ezist?

- **Seller:** [Ezist](https://www.g2.com/sellers/ezist)
- **Year Founded:** 2022
- **HQ Location:** Reston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9264d5bd612e25e4916846b1e5739799ec28a354b11e7d2ddfed846b6da0fb6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fezist&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Help Sumo](https://www.g2.com/products/help-sumo/reviews)

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Help Sumo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Help Sumo?

- **Seller:** [AJ Square](https://www.g2.com/sellers/aj-square)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium

#### What Do G2 Reviewers Say About Help Sumo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **analytics and reporting capabilities** of Help Sumo for enhancing customer interaction tracking and support performance.
- Users value the **analytics and reporting capabilities** of Help Sumo, enhancing their customer support and performance tracking.
- Users appreciate the **analytics and reporting capabilities** of Help Sumo, empowering them to improve support performance effectively.
- Users value the **analytics and reporting capabilities** of Help Sumo, aiding in data-driven support improvements.
- Users value the **reporting capabilities** of Help Sumo for tracking interactions and enhancing support performance effectively.

##### Cons

- Users find **integration difficulty** with Help Sumo challenging, facing compatibility issues with existing business tools.
- Users face **integration issues** with Help Sumo, as compatibility with existing tools can be limited and challenging.
- Users face challenges due to the **lack of integrations** , making it difficult to connect with existing business tools.
- Users face **integration limitations** with Help Sumo, complicating compatibility with existing business tools and requiring extra development work.
- Users face **limited integrations** with Help Sumo, complicating compatibility with existing business tools and processes.

#### What Are Recent G2 Reviews of Help Sumo?

**["Help Sumo"](https://www.g2.com/survey_responses/help-sumo-review-8182876)**

**Rating:** 5.0/5.0 stars

_— Giorgos M._

[Read full review](https://www.g2.com/survey_responses/help-sumo-review-8182876)

#### What Are G2 Users Discussing About Help Sumo?

- [What is Help Sumo used for?](https://www.g2.com/discussions/help-sumo-what-is-help-sumo-used-for)
- [What is Help Sumo used for?](https://www.g2.com/discussions/what-is-help-sumo-used-for)

- [‹ Prev‹ Prev](/categories/social-customer-service?order=g2_score&page=7&seq_no=2#product-list)
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Spotlight Categories

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Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Social Customer Service Themes](/categories/social-customer-service/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on social media platforms such as Twitter, Facebook, and so on, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users.

Social customer service features are often provided by [help desk software](https://www.g2.com/categories/help-desk), which collects customer inquiries from emails and specific user portals. Companies may use social customer service tools in conjunction with other social tools such as [social media management software](https://www.g2.com/categories/social-media-mgmt), [social media monitoring software](https://www.g2.com/categories/social-media-monitoring), and [social media analytics software](https://www.g2.com/categories/social-media-analytics).

To qualify for inclusion in the Social Customer Service category, a product must:

- Collect a combination of customer or user inquiries from a variety of social networks
- Provide a platform for support agents to directly respond to social media mentions
- Assign request tickets to customer support agents as inquiries arise
- 

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