# Best Social Customer Service Software - Page 4 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on social media platforms such as Twitter, Facebook, and so on, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users. Social customer service features are often provided by [help desk software](https://www.g2.com/categories/help-desk), which collects customer inquiries from emails and specific user portals. Companies may use social customer service tools in conjunction with other social tools such as [social media management software](https://www.g2.com/categories/social-media-mgmt), [social media monitoring software](https://www.g2.com/categories/social-media-monitoring), and [social media analytics software](https://www.g2.com/categories/social-media-analytics). To qualify for inclusion in the Social Customer Service category, a product must: - Collect a combination of customer or user inquiries from a variety of social networks - Provide a platform for support agents to directly respond to social media mentions - Assign request tickets to customer support agents as inquiries arise - ## Top Social Customer Service Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Sprout Social](https://www.g2.com/products/sprout-social/reviews) | 4.4/5.0 (6,553 reviews) | Unified social inbox with sentiment tagging and case routing | "[All-in-One Inbox and Reliable Scheduling That Keeps Us on Track](https://www.g2.com/survey_responses/sprout-social-review-13131983)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,652 reviews) | Omnichannel ticketing with unified agent workspace | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,540 reviews) | Omnichannel ticketing with social media integration | "[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)" | | 4 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,970 reviews) | Omnichannel case routing with Salesforce CRM integration | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 5 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Multi-location review response with social scheduling | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 6 | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5.0 (676 reviews) | Unified social care across high-volume channels | "[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)" | | 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multi-channel ticket routing with email-centric workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 8 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel routing with cloud-native Salesforce integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,086 reviews) | Unified customer timelines across voice, chat, email | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Re:amaze](https://www.g2.com/products/re-amaze/reviews) | 4.6/5.0 (137 reviews) | Omnichannel inbox with e-commerce order context | "[Absolutely amazing tool, very intuitive and integrates well](https://www.g2.com/survey_responses/re-amaze-review-7694891)" | ## G2 Grid® for Social Customer Service Software ![G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/social-customer-service/grids.png?focus%5B%5D=678&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=4177&focus%5B%5D=58172&focus%5B%5D=748&focus%5B%5D=4215) Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Reputation, Sprinklr Service, Freshdesk, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=reputation&focus%5B%5D=sprinklr-service&focus%5B%5D=freshdesk&focus%5B%5D=genesys-cloud-cx) ## How Many Social Customer Service Software Products Does G2 Track? **Total Products under this Category:** 132 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: treble.ai (+15.0%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Social Customer Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 63,800+ Authentic Reviews - 132+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Social Customer Service Software Is Best for Your Use Case? - **Leader:** [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - **Highest Performer:** [Missive](https://www.g2.com/products/missive/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Sprout Social](https://www.g2.com/products/sprout-social/reviews) --- **Sponsored** ### Freshservice Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-07-21T19%3A05%3A53Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2864&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Fpage%3D4%26param%3Dchatbotize&secure%5Btoken%5D=8d168372756dac2906f9e5d00a80fa21652cf7bb0018d3edeb203ed9690e1f60&secure%5Burl%5D=https%3A%2F%2Fwww.freshworks.com%2Ffreshservice%2Flp%2Fmarketplace%2Fitsm%2F%3Futm_source%3Dg2%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Social Customer Service Software Products in 2026? ### 1. [Chaport](https://www.g2.com/products/chaport/reviews) Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Chaport?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Chaport?** - **Seller:** [Chaport](https://www.g2.com/sellers/chaport) - **Year Founded:** 2014 - **HQ Location:** Alhambra, USA - **Twitter:** @ChaportLiveChat (55 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chaport/about (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 13% Mid-Market #### What Are Recent G2 Reviews of Chaport? **"[Easy to Use, Affordable, and Great Value with 4 Operators Included](https://www.g2.com/survey_responses/chaport-review-13060559)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/chaport-review-13060559) --- **"[Best WordPress Chat Plugin—Helpful Visitor Chat Support](https://www.g2.com/survey_responses/chaport-review-12520803)"** **Rating:** 5.0/5.0 stars *— Joseph G.* [Read full review](https://www.g2.com/survey_responses/chaport-review-12520803) --- #### What Are G2 Users Discussing About Chaport? - [What is Chaport used for?](https://www.g2.com/discussions/what-is-chaport-used-for) ### 2. [PureSocial](https://www.g2.com/products/puresocial/reviews) PureSocial, integrated with Genesys Contact Center, helps businesses offer their customers a truly omnichannel service experience through video calls and the integration of social media and digital channels. **Average Rating:** 4.3/5.0 **Total Reviews:** 5 **How Do G2 Users Rate PureSocial?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.3/10 (Category avg: 8.4/10) - **Mentions:** 8.3/10 (Category avg: 8.5/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind PureSocial?** - **Seller:** [PureSocial](https://www.g2.com/sellers/puresocial) - **HQ Location:** N/A - **Twitter:** @PuresocialCx (32 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/puresocialcx (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of PureSocial? **"[I will recommend it.](https://www.g2.com/survey_responses/puresocial-review-5232449)"** **Rating:** 4.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/puresocial-review-5232449) --- **"[Great experience and improvements with Genesys PureSocial](https://www.g2.com/survey_responses/puresocial-review-5218208)"** **Rating:** 4.5/5.0 stars *— Victor M.* [Read full review](https://www.g2.com/survey_responses/puresocial-review-5218208) --- #### What Are G2 Users Discussing About PureSocial? - [What is PureSocial used for?](https://www.g2.com/discussions/what-is-puresocial-used-for) ### 3. [S1 Gateway](https://www.g2.com/products/s1-gateway/reviews) S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction. **Average Rating:** 3.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate S1 Gateway?** - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.1/10) - **Visitor Activity:** 7.5/10 (Category avg: 8.4/10) - **Mentions:** 6.7/10 (Category avg: 8.5/10) - **Reporting:** 7.2/10 (Category avg: 8.4/10) **Who Is the Company Behind S1 Gateway?** - **Seller:** [S1 Gateway](https://www.g2.com/sellers/s1-gateway) - **Year Founded:** 2009 - **HQ Location:** Ciudad de México, MX - **Twitter:** @s1gateway (490 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/s1gateway/ (93 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of S1 Gateway? **"[A power solution for advanced teams and CPO](https://www.g2.com/survey_responses/s1-gateway-review-9619879)"** **Rating:** 4.0/5.0 stars *— Alberto B.* [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-9619879) --- **"[Best option for profesional customer service.](https://www.g2.com/survey_responses/s1-gateway-review-5298523)"** **Rating:** 4.0/5.0 stars *— Gastón B.* [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-5298523) --- #### What Are G2 Users Discussing About S1 Gateway? - [What is S1 Gateway used for?](https://www.g2.com/discussions/what-is-s1-gateway-used-for) ### 4. [Social Network Cloud](https://www.g2.com/products/social-network-cloud/reviews) A secure enterprise social network that connects your business processes, enterprise applications, and content. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Social Network Cloud?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 8.3/10 (Category avg: 8.5/10) - **Reporting:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Social Network Cloud?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 133% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Social Network Cloud? **"[Useful tool](https://www.g2.com/survey_responses/social-network-cloud-review-9477253)"** **Rating:** 4.5/5.0 stars *— Norberto S.* [Read full review](https://www.g2.com/survey_responses/social-network-cloud-review-9477253) --- **"[Social Network Cloud excellent tool for social network integration. ](https://www.g2.com/survey_responses/social-network-cloud-review-2302854)"** **Rating:** 5.0/5.0 stars *— Esperanza L.* [Read full review](https://www.g2.com/survey_responses/social-network-cloud-review-2302854) --- ### 5. [Sociocs](https://www.g2.com/products/sociocs/reviews) Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Sociocs?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Visitor Activity:** 0.0/10 (Category avg: 8.4/10) - **Mentions:** 8.3/10 (Category avg: 8.5/10) - **Reporting:** 1.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Sociocs?** - **Seller:** [Sociocs](https://www.g2.com/sellers/sociocs) - **Year Founded:** 2019 - **HQ Location:** N/A - **Twitter:** @sociocs (16 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/sociocs (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Sociocs's Pros and Cons? **Pros:** - Automation (1 reviews) - Automation Features (1 reviews) - Case Management (1 reviews) - Centralized Management (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Sociocs? *AI-generated summary from verified user reviews* **Pros:** - Users find the **automation features** of Sociocs incredibly user-friendly, enhancing efficiency across social media campaigns. - Users appreciate the **seamless automation features** of Sociocs, facilitating easy management of digital campaigns and reports. - Users appreciate the **ease of organizing and managing tickets** with Sociocs, enhancing their case management efficiency. - Users value the **centralized management** of Sociocs, simplifying automated messaging and ticket collection for effective campaign management. - Users find Sociocs exceptionally **easy to use** , with seamless setup and clear reporting enhancing their experience. #### What Are Recent G2 Reviews of Sociocs? **"[Enhancing the capabilities of digital text messages in accomplishing many tasks](https://www.g2.com/survey_responses/sociocs-review-10308309)"** **Rating:** 5.0/5.0 stars *— Dina s.* [Read full review](https://www.g2.com/survey_responses/sociocs-review-10308309) --- **"[The onboarding experience was not optimal. The vendor wouldn't meet with our team until 30 days,](https://www.g2.com/survey_responses/sociocs-review-11444901)"** **Rating:** 4.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/sociocs-review-11444901) --- #### What Are G2 Users Discussing About Sociocs? - [What is Sociocs used for?](https://www.g2.com/discussions/what-is-sociocs-used-for) ### 6. [Chatwoot](https://www.g2.com/products/chatwoot/reviews) Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Chatwoot?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Chatwoot?** - **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/chatwoot (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Chatwoot's Pros and Cons? **Pros:** - Easy Setup (3 reviews) - Integrations (3 reviews) - Chat Functionality (2 reviews) - Ease of Use (2 reviews) - Easy Implementation (2 reviews) **Cons:** - Connectivity Issues (2 reviews) - Limited Connectivity (2 reviews) - Technical Issues (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Issues (1 reviews) ### What Do G2 Reviewers Say About Chatwoot? *AI-generated summary from verified user reviews* **Pros:** - Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions. - Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively. - Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility. - Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively. - Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools. **Cons:** - Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use. - Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow. - Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot. - Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations. - Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration. #### What Are Recent G2 Reviews of Chatwoot? **"[Best Intercom alternative](https://www.g2.com/survey_responses/chatwoot-review-10412370)"** **Rating:** 5.0/5.0 stars *— Luca P.* [Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370) --- **"[Chatwood : The Multi-Platform Social Media Manager for your Business](https://www.g2.com/survey_responses/chatwoot-review-12751755)"** **Rating:** 5.0/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755) --- #### What Are G2 Users Discussing About Chatwoot? - [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for) ### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (131 reviews) - Customer Support (89 reviews) - Helpful (88 reviews) - Features (78 reviews) - Efficiency (64 reviews) **Cons:** - Call Issues (46 reviews) - Missing Features (41 reviews) - Complexity (35 reviews) - Technical Issues (33 reviews) - Poor Customer Support (31 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. **Cons:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[User-Friendly Platform with Excellent Agent Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)"** **Rating:** 5.0/5.0 stars *— Kimika W.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) --- **"[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)"** **Rating:** 5.0/5.0 stars *— Aldo O.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 8. [Hippo](https://www.g2.com/products/hippo/reviews) Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications. **Average Rating:** 3.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Hippo?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Hippo?** - **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae) - **Year Founded:** 2011 - **HQ Location:** Tampa, Florida - **Twitter:** @worksjungle (584 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13471593/ (352 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Mid-Market, 26% Small-Business #### What Are Hippo's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Feature Variety (1 reviews) - Helpful (1 reviews) **Cons:** - Bug Issues (1 reviews) - Bugs (1 reviews) - Functionality Issues (1 reviews) - Missing Features (1 reviews) - Quality Issues (1 reviews) ### What Do G2 Reviewers Say About Hippo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. - Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. - Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. - Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. - Users find the **helpful customer success** team enhances their experience and supports effective product use. **Cons:** - Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. - Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. - Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. - Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. - Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. #### What Are Recent G2 Reviews of Hippo? **"[A quick and friendly way to take out home insurance](https://www.g2.com/survey_responses/hippo-review-8706885)"** **Rating:** 5.0/5.0 stars *— Andre B.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8706885) --- **"[Very efficient and helpful.](https://www.g2.com/survey_responses/hippo-review-8514831)"** **Rating:** 5.0/5.0 stars *— Duduetsang M.* [Read full review](https://www.g2.com/survey_responses/hippo-review-8514831) --- ### 9. [Interactions Digital Roots](https://www.g2.com/products/interactions-digital-roots/reviews) With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Interactions Digital Roots?** - **Visitor Activity:** 5.0/10 (Category avg: 8.4/10) - **Mentions:** 6.7/10 (Category avg: 8.5/10) - **Reporting:** 3.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Interactions Digital Roots?** - **Seller:** [Interactions](https://www.g2.com/sellers/interactions) - **Year Founded:** 2004 - **HQ Location:** Franklin, US - **Twitter:** @interactionsco (1,975 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/interactions-corporation/ (267 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Small-Business #### What Are Interactions Digital Roots's Pros and Cons? **Pros:** - Customization (1 reviews) - Features (1 reviews) **Cons:** - Customization Issues (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Steep Learning Curve (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Interactions Digital Roots? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customization options** in Interactions Digital Roots for enhancing personalized customer interactions across channels. - Users value the **personalized customer interactions** offered by Interactions DigitalRoots, enhancing engagement across multiple channels. **Cons:** - Users struggle with **limited customization options** in Interactions Digital Roots, hindering their ability to adapt the platform effectively. - Users struggle with a **steep learning curve** in Interactions Digital Roots, finding the interface cluttered and tools hard to locate. - Users feel the **limited customization options** of Interactions Digital Roots hinder their ability to personalize the platform effectively. - Users find the **steep learning curve** of Interactions Digital Roots challenging, hindering effective use of the platform. - Users find the **steep learning curve and cluttered interface** of Interactions Digital Roots challenging and restrictive. #### What Are Recent G2 Reviews of Interactions Digital Roots? **"[Digital Root Review](https://www.g2.com/survey_responses/interactions-digital-roots-review-746183)"** **Rating:** 4.0/5.0 stars *— Rajesh S.* [Read full review](https://www.g2.com/survey_responses/interactions-digital-roots-review-746183) --- **"[A Fresh Take on Engagement with interactions Digital Roots](https://www.g2.com/survey_responses/interactions-digital-roots-review-10335178)"** **Rating:** 5.0/5.0 stars *— Paul K.* [Read full review](https://www.g2.com/survey_responses/interactions-digital-roots-review-10335178) --- #### What Are G2 Users Discussing About Interactions Digital Roots? - [What is Interactions Digital Roots used for?](https://www.g2.com/discussions/what-is-interactions-digital-roots-used-for) ### 10. [NABD System](https://www.g2.com/products/nabd-system/reviews) Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses. **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate NABD System?** - **Visitor Activity:** 9.2/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind NABD System?** - **Seller:** [NABD Premitek](https://www.g2.com/sellers/nabd-premitek) - **HQ Location:** N/A - **Twitter:** @NABDSYS (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Mid-Market, 14% Small-Business #### What Are NABD System's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Contact Management (1 reviews) - Customer Support (1 reviews) - Email Management (1 reviews) - Integrations (1 reviews) **Cons:** - Complexity (1 reviews) - Data Inaccuracy (1 reviews) - Data Management (1 reviews) - Inadequate Reporting (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About NABD System? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of NABD System, streamlining customer support and organizing inquiries efficiently. - Users value the **centralized contact management** of NABD System, facilitating organized customer support across multiple channels. - Users value the **centralization of customer support** with NABD System, streamlining inquiries from multiple platforms efficiently. - Users appreciate the **centralized email management** of NABD System, effectively organizing customer queries from multiple sources. - Users value the **integrations** of NABD System for centralizing customer support across diverse platforms effectively. **Cons:** - Users find the **complexity of report preparation** in the NABD System hinders productivity and data analysis. - Users find the **data inaccuracy** in NABD System's reports complicates performance evaluation and decision-making processes. - Users find the **performance report preparation complex** , as pre-built options lack detailed data manipulation features. - Users find the **inadequate reporting** capabilities of the NABD System complicate performance assessments and data manipulation. - Users find the **learning curve steep** for preparing performance reports, as pre-built options lack necessary detail and functionality. #### What Are Recent G2 Reviews of NABD System? **"[Help Desk Review](https://www.g2.com/survey_responses/nabd-system-review-5186398)"** **Rating:** 4.0/5.0 stars *— Jessica B.* [Read full review](https://www.g2.com/survey_responses/nabd-system-review-5186398) --- **"[Leading to a more positive customer experience](https://www.g2.com/survey_responses/nabd-system-review-10368834)"** **Rating:** 4.0/5.0 stars *— Bryan S.* [Read full review](https://www.g2.com/survey_responses/nabd-system-review-10368834) --- ### 11. [AlphaCX](https://www.g2.com/products/alphacx/reviews) AlphaCX is a unified customer experience platform for business communication and customer management. It is a complete omnichannel engagement solution that offers a conversation inbox for teams, Knowledge Base for self-service, and feedback forms to measure satisfaction. AlphaCX Interacts with customers from a variety of touch points including Facebook Messenger, Instagram DM, Live Chat, WhatsApp, Twitter DM, email and more. AlphaCX is perfect for companies of all sizes, empowering teams to create personalised service in less time. Sign up for a free 14-day trial to automate, engage, and deliver happiness to customers. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind AlphaCX?** - **Seller:** [AlphaCX Platforms](https://www.g2.com/sellers/alphacx-platforms) - **Year Founded:** 2021 - **HQ Location:** Lekki, NG - **LinkedIn® Page:** https://www.linkedin.com/company/alphacx/ (5 employees on LinkedIn®) #### What Are Recent G2 Reviews of AlphaCX? **"[Alphacx is very good for businesses with large customer base](https://www.g2.com/survey_responses/alphacx-review-6951333)"** **Rating:** 4.5/5.0 stars *— Tina N.* [Read full review](https://www.g2.com/survey_responses/alphacx-review-6951333) --- **"[Never leave a customer behind when it comes to sales and engagement.](https://www.g2.com/survey_responses/alphacx-review-6951375)"** **Rating:** 5.0/5.0 stars *— Gerard E.* [Read full review](https://www.g2.com/survey_responses/alphacx-review-6951375) --- ### 12. [Blinger.io](https://www.g2.com/products/blinger-io/reviews) Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Blinger.io?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 7.5/10 (Category avg: 8.5/10) - **Reporting:** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Blinger.io?** - **Seller:** [Blinger.io](https://www.g2.com/sellers/blinger-io) - **Year Founded:** 2016 - **HQ Location:** Limassol, CY - **Twitter:** @Blinger_io (48 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/blinger.io/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Blinger.io? **"[The platform that united us more with our customers.](https://www.g2.com/survey_responses/blinger-io-review-2513228)"** **Rating:** 4.0/5.0 stars *— Helen S. W.* [Read full review](https://www.g2.com/survey_responses/blinger-io-review-2513228) --- #### What Are G2 Users Discussing About Blinger.io? - [What is Blinger.io used for?](https://www.g2.com/discussions/what-is-blinger-io-used-for) ### 13. [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Diabolocom?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Diabolocom?** - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** https://www.diabolocom.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/diabolocom/ (178 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 61% Mid-Market, 27% Small-Business #### What Are Diabolocom's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Customization (4 reviews) - Easy Implementation (4 reviews) - Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Customer Service (2 reviews) - Delays (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Diabolocom? *AI-generated summary from verified user reviews* **Pros:** - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. **Cons:** - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **"[Reliable Dialer with Powerful Workflows and Minimal Downtime](https://www.g2.com/survey_responses/diabolocom-review-13130328)"** **Rating:** 4.5/5.0 stars *— Martin F.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) --- **"[Easy to Use, Great Support, Limited Workflows](https://www.g2.com/survey_responses/diabolocom-review-13130309)"** **Rating:** 4.5/5.0 stars *— albane l.* [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) --- ### 14. [Engage Beast AI](https://www.g2.com/products/engage-beast-ai/reviews) Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Engage Beast AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Engage Beast AI?** - **Seller:** [Engage Beast AI](https://www.g2.com/sellers/engage-beast-ai) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/engagebeast/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Engage Beast AI's Pros and Cons? **Pros:** - Centralized Management (2 reviews) - Customer Service (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) ### What Do G2 Reviewers Say About Engage Beast AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of Engage Beast AI, streamlining communication and boosting response efficiency effortlessly. - Users praise the **fast and responsive customer service** of Engage Beast AI, enhancing overall satisfaction and support. - Users value the **ease of use** of Engage Beast, appreciating its simple setup and intuitive interface. - Users commend the **easy setup** of Engage Beast AI, allowing swift integration and efficient management of communications. - Users love the **intuitive experience** of Engage Beast AI, making communication management effortless and efficient. #### What Are Recent G2 Reviews of Engage Beast AI? **"[All Channels in One Place—Absolutely Love It!](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938)"** **Rating:** 5.0/5.0 stars *— Chris D.* [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938) --- **"[Solved a real problem for our clients. The Ai Tool we really needed.](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998)"** **Rating:** 5.0/5.0 stars *— Ali P.* [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998) --- ### 15. [Gnatta](https://www.g2.com/products/gnatta/reviews) Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Gnatta?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Visitor Activity:** 8.3/10 (Category avg: 8.4/10) - **Mentions:** 8.3/10 (Category avg: 8.5/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Gnatta?** - **Seller:** [Gnatta](https://www.g2.com/sellers/gnatta) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @Gnatta (658 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gnatta (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Gnatta's Pros and Cons? **Pros:** - Communication Ease (1 reviews) - Communication Improvement (1 reviews) - Customer Support (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) ### What Do G2 Reviewers Say About Gnatta? *AI-generated summary from verified user reviews* **Pros:** - Users value the **communication ease** of Gnatta, facilitating quick and effective customer interactions through a single interface. - Users value the **effective communication** capability of Gnatta, enhancing customer interactions through a unified interface. - Users value the **effective customer support** of Gnatta, enabling personalized communication through a unified interface. - Users value the **efficiency** of Gnatta, enabling quick and effective customer communication through a single interface. - Users value the **efficient single interface** of Gnatta for quick and personalized customer interactions. #### What Are Recent G2 Reviews of Gnatta? **"[Control the interactions in the company's communication channels in a single location](https://www.g2.com/survey_responses/gnatta-review-7715177)"** **Rating:** 4.0/5.0 stars *— Andrea I.* [Read full review](https://www.g2.com/survey_responses/gnatta-review-7715177) --- **"[Communication channel integration platform for companies](https://www.g2.com/survey_responses/gnatta-review-7723057)"** **Rating:** 4.5/5.0 stars *— Pedro A.* [Read full review](https://www.g2.com/survey_responses/gnatta-review-7723057) --- ### 16. [imBee](https://www.g2.com/products/imbee/reviews) Communicate effortlessly, like bees. ImBee provides one central inbox for all instant communications with best-in-class business tools and workflows to increase sales efficiency, and communicate better with customers and teams. We are trusted by enterprises across different sizes and industries, for example, retail & e-commerce, medical and insurance. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind imBee?** - **Seller:** [imBee](https://www.g2.com/sellers/imbee) - **Year Founded:** 2019 - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** https://www.linkedin.com/company/imbee/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market, 50% Small-Business #### What Are imBee's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Communication Ease (1 reviews) - Ease of Use (1 reviews) **Cons:** - Lack of Insights (1 reviews) - Missing Features (1 reviews) - Time-Consuming (1 reviews) ### What Do G2 Reviewers Say About imBee? *AI-generated summary from verified user reviews* **Pros:** - Users find imBee's **centralized management** feature invaluable for efficiently organizing team communications across multiple platforms. - Users appreciate the **communication ease** of imBee, enjoying seamless management of multiple social media platforms. - Users value the **ease of use** of imBee, allowing seamless management of multiple social media platforms in one place. **Cons:** - Users feel that the **lack of insights** in imBee's reporting hinders their ability to optimize social media strategies. - Users feel that imBee lacks essential **features and updates** , and improvements in AI capabilities are necessary. - Users are frustrated by the **time-consuming implementation** of new features and improvements in imBee's IA capabilities. #### What Are Recent G2 Reviews of imBee? **"[Always tracable WhatsApp history](https://www.g2.com/survey_responses/imbee-review-10058000)"** **Rating:** 4.0/5.0 stars *— John L.* [Read full review](https://www.g2.com/survey_responses/imbee-review-10058000) --- ### 17. [Kundo](https://www.g2.com/products/kundo/reviews) Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Kundo?** - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Kundo?** - **Seller:** [Kundo](https://www.g2.com/sellers/kundo) - **Year Founded:** 2010 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/kundo/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Kundo? **"[Comprehensive Review](https://www.g2.com/survey_responses/kundo-review-9160839)"** **Rating:** 5.0/5.0 stars *— Arun K.* [Read full review](https://www.g2.com/survey_responses/kundo-review-9160839) --- **"[My review for Kundo](https://www.g2.com/survey_responses/kundo-review-9439992)"** **Rating:** 5.0/5.0 stars *— Selvi T.* [Read full review](https://www.g2.com/survey_responses/kundo-review-9439992) --- ### 18. [LiveConnect Chat Multicanal](https://www.g2.com/products/liveconnect-chat-multicanal/reviews) LiveConnect® permite que múltiples agentes de tus equipos de ventas o Servicio al Cliente (o chatbots que tu mismo puedes configurar) puedan atender al mismo tiempo las conversaciones que recibes por la línea de WhatsApp de tu negocio, mientras conservas el registro de todo lo que sucede dentro de estas conversaciones. ¡Atender WhatsApp con múltiples agentes si es posible! Si recibes demasiadas conversaciones por WhatsApp y necesitas que múltiples agentes puedan atenderlas al mismo tiempo LiveConnect es la respuesta a tu necesidad. Puedes recibir chats de: ✅ WhatsApp QR ✅ WhatsApp Business API ✅ Instagram ✅ Facebook Messenger ✅ Telegram ✅ MercadoLibre 👉 Agenda una prueba gratuita de 7 días hoy mismo! **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate LiveConnect Chat Multicanal?** - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind LiveConnect Chat Multicanal?** - **Seller:** [Exus SAS](https://www.g2.com/sellers/exus-sas) - **Year Founded:** 2021 - **HQ Location:** Colombia - **LinkedIn® Page:** https://www.linkedin.com/company/liveconnect-chat (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of LiveConnect Chat Multicanal? **"[Excellent platform for automated customer service.](https://www.g2.com/survey_responses/liveconnect-chat-multicanal-review-5145578)"** **Rating:** 5.0/5.0 stars *— Deborah H.* [Read full review](https://www.g2.com/survey_responses/liveconnect-chat-multicanal-review-5145578) --- **"[Excellent platform for customer service](https://www.g2.com/survey_responses/liveconnect-chat-multicanal-review-5015209)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/liveconnect-chat-multicanal-review-5015209) --- #### What Are G2 Users Discussing About LiveConnect Chat Multicanal? - [What is the best live chat software to choose?](https://www.g2.com/discussions/what-is-the-best-live-chat-software-to-choose) - [Which software is specifically used for chatting?](https://www.g2.com/discussions/which-software-is-specifically-used-for-chatting) - [What are the features of chat service?](https://www.g2.com/discussions/liveconnect-chat-multicanal-what-are-the-features-of-chat-service) ### 19. [Respondology](https://www.g2.com/products/respondology/reviews) Respondology is the AI platform for brand safety, community intelligence, and social engagement. Purpose-built to protect, understand, and act on the conversations in your comment sections. One platform, three products, compounding value from the conversations that happen after you post. With Moderate, hide spam, bots, toxicity, and brand attacks discreetly in under a second. 24/7 across paid, organic, and creator content. With Discover, surface sentiment, buying signals, trends, and insights across paid, organic, competitor, and creator content in under 30 seconds. With Respond, AI agents fluent on your brand voice craft comment responses across paid and organic, driving high-value engagement on social. Turn talk into action with Respondology. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Respondology?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Respondology?** - **Seller:** [Respondology](https://www.g2.com/sellers/respondology) - **Company Website:** https://respondology.com/ - **Year Founded:** 2008 - **HQ Location:** Boulder, US - **LinkedIn® Page:** https://www.linkedin.com/company/respondology/ (83 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Respondology? **"[Takes the Stress Out of Managing Social Conversations at Scale](https://www.g2.com/survey_responses/respondology-review-12590104)"** **Rating:** 5.0/5.0 stars *— Samantha R.* [Read full review](https://www.g2.com/survey_responses/respondology-review-12590104) --- **"[Easy-to-Use Comment Management with Powerful Filtering and Reply Context](https://www.g2.com/survey_responses/respondology-review-12612954)"** **Rating:** 4.5/5.0 stars *— Jess M.* [Read full review](https://www.g2.com/survey_responses/respondology-review-12612954) --- ### 20. [ThinkOwl](https://www.g2.com/products/thinkowl/reviews) ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ThinkOwl?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Visitor Activity:** 9.2/10 (Category avg: 8.4/10) - **Mentions:** 7.5/10 (Category avg: 8.5/10) - **Reporting:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind ThinkOwl?** - **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl) - **Year Founded:** 2017 - **HQ Location:** Orlando, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/17887378 (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are ThinkOwl's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Simple (2 reviews) **Cons:** - Learning Curve (2 reviews) - Automation Complexity (1 reviews) - Bugs (1 reviews) - Call Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About ThinkOwl? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency. - Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software. - Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency. - Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries. - Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient. **Cons:** - The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes. - Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup. - Users report encountering **multiple bugs** , although many were resolved in later updates. - Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction. - Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use. #### What Are Recent G2 Reviews of ThinkOwl? **"[Game-Changer for Customer Support](https://www.g2.com/survey_responses/thinkowl-review-10610873)"** **Rating:** 4.0/5.0 stars *— Archer S.* [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873) --- **"[It's very useful tool for business like customer support.](https://www.g2.com/survey_responses/thinkowl-review-10954420)"** **Rating:** 5.0/5.0 stars *— Rakhi P.* [Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420) --- #### What Are G2 Users Discussing About ThinkOwl? - [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for) ### 21. [Vtiger Help Desk](https://www.g2.com/products/vtiger-help-desk/reviews) Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the case's progress, enabling for more productive engagements and faster resolutions. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps, to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time. All of this ensures that customers receive prompt, high-quality service, and that customer satisfaction scores remain high. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Vtiger Help Desk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Visitor Activity:** 9.2/10 (Category avg: 8.4/10) - **Mentions:** 7.5/10 (Category avg: 8.5/10) - **Reporting:** 7.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Vtiger Help Desk?** - **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger) - **Year Founded:** 2004 - **HQ Location:** Cupertino, California - **Twitter:** @vtigercrm (2,678 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1270573/ (246 employees on LinkedIn®) - **Phone:** 1-877-784-9277 **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 33% Enterprise #### What Are Vtiger Help Desk's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) ### What Do G2 Reviewers Say About Vtiger Help Desk? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Vtiger Help Desk essential for crafting ticket structures effortlessly. - Users find Vtiger Help Desk's **intuitive interface** helps them create ticket structures easily and effectively. - Users find the **user-friendly ticket structure** in Vtiger Help Desk extremely helpful for managing inquiries easily. #### What Are Recent G2 Reviews of Vtiger Help Desk? **"[Outstanding Experience from Start to Finish](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871)"** **Rating:** 5.0/5.0 stars *— Kumar S.* [Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871) --- **"[Customer Care support](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540)"** **Rating:** 4.5/5.0 stars *— Aamir S.* [Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540) --- #### What Are G2 Users Discussing About Vtiger Help Desk? - [How much does vtiger cost?](https://www.g2.com/discussions/vtiger-help-desk-how-much-does-vtiger-cost) - [Is vtiger open source?](https://www.g2.com/discussions/vtiger-help-desk-is-vtiger-open-source) - [How Vtiger works?](https://www.g2.com/discussions/how-vtiger-works) - [What is Vtiger tool?](https://www.g2.com/discussions/what-is-vtiger-tool) ### 22. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments **Average Rating:** 4.1/5.0 **Total Reviews:** 244 **How Do G2 Users Rate 8x8 Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind 8x8 Contact Center?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Mid-Market, 36% Small-Business #### What Are 8x8 Contact Center's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Helpful (26 reviews) - Customer Support (24 reviews) - Features (19 reviews) - Efficiency (17 reviews) **Cons:** - Missing Features (11 reviews) - Poor Customer Support (11 reviews) - Call Management (7 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About 8x8 Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication. - Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction. - Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance. - Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency. - Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly. **Cons:** - Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience. - Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration. - Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings. - Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency. - Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience. #### What Are Recent G2 Reviews of 8x8 Contact Center? **"[Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)"** **Rating:** 5.0/5.0 stars *— William N.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758) --- **"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"** **Rating:** 4.0/5.0 stars *— Sam C.* [Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729) --- #### What Are G2 Users Discussing About 8x8 Contact Center? - [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for) ### 23. [Blip](https://www.g2.com/products/blip/reviews) Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations. **Average Rating:** 3.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Blip?** - **Mentions:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Blip?** - **Seller:** [Blip](https://www.g2.com/sellers/blip-e66cd711-19c5-436e-840c-e694431da8ee) - **Year Founded:** 1999 - **HQ Location:** Belo Horizonte, BR - **LinkedIn® Page:** https://www.linkedin.com/company/blipbr/ (1,454 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of Blip? **"[Stilingue is a unique tool for crisis moments in social listening](https://www.g2.com/survey_responses/blip-review-12083228)"** **Rating:** 5.0/5.0 stars *— MARCOS J.* [Read full review](https://www.g2.com/survey_responses/blip-review-12083228) --- **"[Streamlines Customer Conversations Efficiently](https://www.g2.com/survey_responses/blip-review-12380237)"** **Rating:** 4.0/5.0 stars *— Jeni J.* [Read full review](https://www.g2.com/survey_responses/blip-review-12380237) --- ### 24. [DooPage](https://www.g2.com/products/doopage/reviews) DooPage is a software company based in Vietnam that provides a smart new generation messenger-based omnichannel CRM solution which helps unify, centralize and simplify daily operations of businesses in managing customer conversation channels such as Facebook, Instagram, Shopee, Zalo, Web Live Chat and also Call Center and Email (Whatsapp, Line, Viber, and Google Business Message are in beta). **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate DooPage?** - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind DooPage?** - **Seller:** [Truong Hua](https://www.g2.com/sellers/truong-hua) - **HQ Location:** Ho Chi Minh, VN - **LinkedIn® Page:** http://www.linkedin.com/company/doopage (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of DooPage? **"[Ease of network management](https://www.g2.com/survey_responses/doopage-review-8720786)"** **Rating:** 5.0/5.0 stars *— fabio O.* [Read full review](https://www.g2.com/survey_responses/doopage-review-8720786) --- ### 25. [Experia](https://www.g2.com/products/experia/reviews) Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Experia?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Mentions:** 10.0/10 (Category avg: 8.5/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Experia?** - **Seller:** [INVENTO](https://www.g2.com/sellers/invento) - **Year Founded:** 2019 - **HQ Location:** Riyadh, SA - **LinkedIn® Page:** https://www.linkedin.com/company/experia-app/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Experia? **"[Easier customer service](https://www.g2.com/survey_responses/experia-review-6480129)"** **Rating:** 5.0/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/experia-review-6480129) --- ## What Is Social Customer Service Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Social Customer Service Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## How Do You Choose the Right Social Customer Service Software? ### What You Should Know About Social Customer Service Software? ### What is Social Customer Service Software? Social customer service software enables businesses to provide customer service through social media. These solutions help companies leverage social media for different purposes, such as addressing complaints, answering questions, providing guidance, and issuing refunds via social channels. Social customer service software notifies the customer service team of customer issues raised across social media platforms so that they can be resolved efficiently.  The potential for high customer interaction and customer engagement between brands and customers on social media platforms brings social customer service software into the picture. It provides a two-way communication platform between brands and customers. While brands can reach out to customers for product promotions, announcements, new deals, and so on, customers get a channel for their queries to be answered.  ### What are the Common Features of Social Customer Service Software? [Live chat](https://www.g2.com/categories/live-chat) **:** Some social customer service solutions provide users with a live chat function. This allows live agents to connect with customers through a messaging board and open up a conversation with a customer that is looking for support or is experiencing an issue with the product. **Ticketing system**** :** Social customer service software provides users with the ability of routing, assigning, and scheduling support tickets to support agents. This is a key function since it allows users to distribute work evenly and make sure that social media management is always getting covered. **Stored messages:** Social customer service software being cloud-based support software, often provides users with the ability to use canned responses and stored messages. These messages can automatically respond to certain customer complaints that contain specific keywords or phrases. This provides more automation in customer support and less time sifting through each complaint. **Post filtering:** Social customer service software picks up on keywords that can automatically identify which customer support team should be responding to a certain comment. This filters social media posts and helps teams focus on the content that is most relevant to them. **Social listening**** :** Social listening helps identify which customer comments require the most immediate attention. This helps teams focus on the most important content first and filter out the requests that can be dealt with on a rolling basis. **Reporting:** Reporting tools allow users to create data-driven reports based on their interactions with customers on social media. This allows businesses to gather insights into how users are interacting with the brand or product. This data can then be presented to identify which areas must be improved. [Help desk](https://www.g2.com/categories/help-desk) **:** Help desk solution provides a knowledge base or other support channel for employees to work together and find solutions for ongoing customer problems. This aids in employee-customer communication by providing canned answers and more support when dealing with complex customer issues. **IT service desk:** Most social customer service solutions also provide help with technical issues that arise with using certain products. If certain customers are looking for technical expertise, then businesses can promptly respond via social customer service software and route it to a customer support team. This helps cover the technical issues rather than general customer complaints. Some additional features of social customer service software are: Besides the main functionality mentioned above there are other key support features offered by most social media customer service software solutions: - Real-time customer service responses consolidated into one unified platform - Notifications and alerts to address spikes in requests and to monitor sensitive or contentious social media situations ### What are the Benefits of Social Customer Service Software? Since more and more customers are choosing to interact with brands on social networks, social customer service can be a tool that is equally as important as standard customer service. Excellent customer service can create a positive brand image and deescalate customer complaints. Some of the biggest benefits of social customer service software include: **Customer loyalty** : Social customer service software can help businesses retain customers and build customer loyalty by responding to customer inquiries across social channels. By providing real-time customer support and seamlessly integrating social media into crosschannel customer service support strategy, businesses can positively impact sales and gain customer loyalty. **Customer satisfaction** : Queries being resolved efficiently and also on a real-time (subjectively) basis helps improve service experience, increases customer satisfaction, and improves customer experience. **Customer relationship:** Social media customer service software also helps improve relationships with customers, since it flags conversations, both good and bad, prioritizing them for the business to respond to appropriately. The software can identify frequently asked questions or recurring problems, which assists in product development and improves customer support. **Marketing intelligence:** Understanding how consumers act on social media channels is a great way to gather market intelligence. If customers are complaining about an ongoing issue or if they are praising a certain product feature, this customer data can be a great starting point on how to build business marketing and development strategy. **Prevent customer calls:** Customer service representatives can handle a great deal more when they are responding to customer comments online rather than fielding countless customer phone calls. This saves plenty of time and potentially money if businesses decide to eliminate call centers altogether. ### Who Uses Social Customer Service Software? Social customer service software is leveraged extensively across all businesses. However, some teams within companies tend to use the software more often. Those teams include: **Customer support**** :** Social customer service is traditionally used as a means to manage customer complaints or questions. With this in mind, it should make sense that customer service and customer support teams are the ones that can benefit the most from this software. Social customer service software can automatically alert customer support representatives when their brand is mentioned online, which helps speed up response times. **Marketing teams:** Marketing teams can use social customer service software as a means of gathering valuable marketing material. If a brand or business is mentioned positively on social media, the marketing team can use this as a way to advertise how the brand is performing well. By the same token, if a company is quick to respond to any customer complaints, then its marketing team can use this as leverage to promote active customer service representatives. Lots of customer data can be pulled from actively monitoring and responding to customer complaints on social media. #### Software Related to Social Customer Service Software [CRM software](https://www.g2.com/categories/crm) **:** CRM systems are typically the hub for customer information, and when customer service teams have access to customer information, they will be more effective in serving the customers with who they interact. A product that integrates with the CRM also potentially enables sales teams to play a role in customer service. If a customer is complaining over a social channel, the social customer service tool can route this complaint to the CRM. Then, the salesperson associated with the account can reach out in an effort to rectify the situation. [Online reputation management software](https://www.g2.com/categories/online-reputation-management) **:** At its core, social customer service is about maintaining a positive brand image. Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. This goes together with social customer service since both types of software are geared toward helping companies manage their online brand presence. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots are automated, live online helpers based on artificial intelligence (AI), which helps provide answers to customers’ frequently asked questions. They are also a standard offering of social media customer service software. Chatbots offer instant online support and can transfer queries to contact center agents if needed.  [Social media analytics software](https://www.g2.com/categories/social-media-analytics) **:** Social media analytics software provides functionality for gathering and reporting on data related to social media accounts. This is a great tool to complement social customer service software, as it provides more data about customer tendencies on social media. Understanding the most frequent customer complaints can help users craft more canned answers or see which parts of their product need the most improvement. ### Challenges with Social Customer Service Software **Incorrect filtering**** :** The main technological limitation of social customer service software is its inability to distinguish between customer conversations and real customer complaints. This leads to the software picking up plenty of social media posts that aren’t relevant to a customer service team. **Public conversation**** :** A major issue with responding to customer complaints on social media is that it is done in a public forum. Customer service representatives must understand the repercussions of negatively engaging in a public discussion with customers, especially if it gets combative. This can potentially look bad for companies. ### How to Buy Social Customer Service Software? When choosing the social media customer service software that is right for a business, companies need to consider their specific needs to find the right fit. First, buyers should evaluate the need for social customer service software and determine what functionality will be most useful for the business.  #### Requirements Gathering (RFI/RFP) for Social Customer Service Software Some initial questions which should be asked include: - How can social customer service software help the business? - What is the volume of current requests or queries generated through the channel? - Will this uplift present customer care service?  - How customizable is it as per business needs?   - How is the offering priced? #### Compare Social Customer Service Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, businesses can create a broad list of tools that align with their goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, buyers can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Social Customer Service Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### What Does Social Customer Service Software Cost? The cost for social media customer service software ranges from: - A free, very limited, entry-level offering to £12 per agent per month (USD $17 per agent per month) - £70 per agent per month (USD $99 per agent per month) for a basic offering - Up to £360 per agent per month (USD $499 per agent per month) for software with more advanced features and capabilities ### Social Customer Service Software Trends Software trends, in many cases, are interrelated. The social media realm is evolving each day and is a hotbed of innovation and technology integration. The following trends go together with the current state of social media strategy and marketing as a whole. **Artificial intelligence (AI)****:** AI is empowering businesses to optimize digital marketing efforts and target the right people at the right time. As a technology trend, AI is making waves in countless industries, from manufacturing to office administration. With regards to social media customer service software, AI helps provide an insight into customers’ activities across social platforms online and deliver digital customer service solutions to meet these needs in real time. [Artificial intelligence software](https://www.g2.com/categories/artificial-intelligence) helps businesses understand their audience and save time and money.  **Analytics**** :** Social media customer service software can help by providing sophisticated analytics and insights into what customers are saying about a company or brand online. This helps businesses understand their customers, demographics, and the main pain points, or primary areas of satisfaction, and then address them appropriately.