# Best Social Customer Service Software - Page 9

## How Many Social Customer Service Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** treble.ai (+2.22%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Social Customer Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 64,300+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Social Customer Service Software
 ![G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/social-customer-service/grids.png?focus%5B%5D=678&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=4177&focus%5B%5D=58172&focus%5B%5D=748&focus%5B%5D=4215)

Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Reputation, Sprinklr Service, Freshdesk, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=reputation&focus%5B%5D=sprinklr-service&focus%5B%5D=freshdesk&focus%5B%5D=genesys-cloud-cx)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-08-10T20%3A27%3A39Z&secure%5Bdisplayable_resource_id%5D=479&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=479&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%3Findex%3Dtrue%26page%3D9&secure%5Btoken%5D=8000e5dad23a164f679cdf69250cda46228aed2bb8d94972eef36eb03bc476e3&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Heyy](https://www.g2.com/products/heyy-group-heyy/reviews)

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

#### Who Is the Company Behind Heyy?

- **Seller:** [Heyy Group](https://www.g2.com/sellers/heyy-group)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d9de4c64598e096f7345ae60bd58de3fae3d8480c2ce84440d905f3ab4c6fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyy-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Ivosights](https://www.g2.com/products/ivosights/reviews)

Ivosights' WhatsApp Business API is a robust messaging system designed to streamline and enhance communication between businesses and their customers via the widely-used WhatsApp platform. This solution enables companies to send mass messages, automate responses, and integrate seamlessly with CRM systems, thereby improving customer engagement and operational efficiency. Key Features and Functionality: - Mass Messaging: Send bulk messages to the entire customer database, facilitating efficient outreach and marketing campaigns. - Automated Responses: Implement chatbots to provide instant replies, ensuring prompt customer service around the clock. - CRM Integration: Connect with omni-channel CRM systems like Sociomile for a unified customer interaction experience. - Personalized Messaging: Utilize customizable templates to deliver tailored messages that resonate with individual customers. - Comprehensive Analytics: Access real-time dashboards and detailed reports to monitor message performance and customer engagement metrics. Primary Value and Solutions Provided: The WhatsApp Business API by Ivosights addresses the need for effective and efficient customer communication in the digital era. By offering a verified business account with a blue checkmark, it enhances brand credibility. The platform's automation capabilities reduce response times and operational costs, while personalized messaging fosters stronger customer relationships. Integration with CRM systems ensures a cohesive approach to customer service, and the analytics tools provide valuable insights for continuous improvement. Overall, this solution empowers businesses to elevate their customer engagement strategies, leading to increased satisfaction and loyalty.

#### Who Is the Company Behind Ivosights?

- **Seller:** [Ivosights](https://www.g2.com/sellers/ivosights)
- **HQ Location:** Jakarta, ID
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=922997ceb02baef3364189a699abad66e6fc681b35ea8dc132a5a82adf9084b5&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fivosights&secure%5Burl_type%5D=linkedin_company_website)  
226 employees on LinkedIn®

### [Lulichat](https://www.g2.com/products/lulichat/reviews)

Lulichat is a smart, AI-powered messaging platform designed to enhance business communication and customer engagement. It enables seamless real-time chat, integrates across multiple platforms, and supports file sharing, voice messages, and automated responses. Whether for internal team collaboration or customer support, Lulichat streamlines communication, reduces response times, and improves overall efficiency.

#### Who Is the Company Behind Lulichat?

- **Seller:** [Lulifiber](https://www.g2.com/sellers/lulifiber)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d00cb7ffa19262ea2765bf4663bc82cfece921bd8ce8784130d8b420b03f6081&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flulichat&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [mssg.me](https://www.g2.com/products/mssg-me/reviews)

mssg.me is a platform for sales and support in messengers. Your customers will reach you in messengers through Page and Widget. Your teammates will manage them through the Inbox.

#### Who Is the Company Behind mssg.me?

- **Seller:** [mssg.me](https://www.g2.com/sellers/mssg-me)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ReplyAll](https://www.g2.com/products/replyall/reviews)

ReplyAll is a comprehensive social CRM platform designed specifically for content creators and influencers to efficiently manage and scale their direct message (DM) interactions across multiple social media channels. By integrating platforms such as LINE, Instagram, WhatsApp, and Messenger into a unified inbox, ReplyAll enables users to handle a higher volume of conversations without the need to expand their team. Key Features and Functionality: - Unified Inbox: Consolidates DMs from various social media platforms into a single interface, streamlining communication management. - AI-Powered Reply Suggestions: Provides smart, on-brand reply suggestions, ensuring consistent and efficient responses across all conversations. - Team Collaboration Tools: Allows for seamless collaboration among team members with features like message assignment and role-based access. - Performance Analytics: Offers dashboards to monitor response times, resolution rates, and message volumes, aiding in performance evaluation and optimization. - Automated Review Requests: Suggests review requests automatically following positive interactions, enhancing customer engagement and feedback collection. Primary Value and User Solutions: ReplyAll addresses the challenges content creators and influencers face in managing increasing volumes of DMs as their audiences grow. By automating and streamlining the response process, it reduces the need for additional hires, shortens training periods for new team members, and ensures that all communications remain on-brand and efficient. This leads to faster reply times, higher conversion rates, and improved overall audience engagement, allowing users to focus more on content creation and less on administrative tasks.

#### Who Is the Company Behind ReplyAll?

- **Seller:** [Vivifiedtech](https://www.g2.com/sellers/vivifiedtech)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sanoflow](https://www.g2.com/products/sanoflow/reviews)

Sanoflow is a conversational commerce and social CRM platform that helps businesses connect with customers, have better conversations, and turn those interactions into sales. By centralizing enquiries from platforms like WhatsApp, Instagram, Messenger, and TikTok. Sanoflow enables businesses to manage conversations more effectively, create personalized customer journeys, and build lasting relationships. Key Features of Sanoflow 1. Enquiry Management Module Sanoflow’s Enquiry Management Module allows businesses to track, organize, and manage customer inquiries across all communication channels. This module provides: A clear overview of all customer inquiries, ensuring no query is missed. Tools to assign and prioritize inquiries, helping teams respond quickly and effectively. The ability to categorize inquiries into stages like new, qualified, or resolved, streamlining customer follow-ups and nurturing leads. This feature is particularly valuable for teams managing high volumes of conversations. It allows them to stay organized and improve customer response times. 2. Appointment Scheduling The Appointment Scheduling Module helps businesses simplify bookings and manage their schedules effortlessly. It enables: Customers to book appointments directly through chat platforms, reducing manual scheduling efforts. Teams to view, edit, and confirm bookings within a centralized calendar. Automated notifications and reminders to keep both businesses and customers informed. This feature is ideal for service-based businesses, clinics, or any organization that relies on scheduled appointments to drive their operations. 3. Multi-Channel Communication Sanoflow integrates seamlessly with popular messaging platforms, enabling businesses to engage customers where they are most active. Supported channels include: WhatsApp Instagram Direct Facebook Messenger TikTok By bringing all these channels into a single interface, Sanoflow eliminates the need to switch between platforms, making customer communication more efficient. 4. WhatsApp Business API Integration Sanoflow harnesses the power of the WhatsApp Business API to provide advanced tools for customer engagement. These include: Click-to-WhatsApp Ads for seamless lead generation. Automated chat workflows to guide customers through processes like inquiries or purchases. Real-time analytics to measure campaign performance and optimize customer interactions. This integration allows businesses to automate repetitive tasks, improve response times, and provide personalized service at scale. Why Choose Sanoflow? Sanoflow’s unique combination of features ensures that businesses can: Enhance Customer Engagement: Create tailored customer journeys that foster stronger connections and improve satisfaction. Streamline Operations: Manage inquiries, bookings, and customer communication from one platform. Drive Revenue: Use tools like Click-to-WhatsApp Ads and analytics to convert conversations into sales. Scale Easily: Support growing teams and customer bases with multi-user capabilities and seamless integrations. With a focus on delivering measurable results, Sanoflow helps businesses stay ahead by making customer interactions meaningful and productive. Whether you're handling inquiries, scheduling appointments, or running campaigns, Sanoflow provides the tools you need to succeed.

#### Who Is the Company Behind Sanoflow?

- **Seller:** [Sanoflow](https://www.g2.com/sellers/sanoflow)
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dfd025b3f3420e5ed5052c5483e4db3ed8d51d7531a93068379eb78d7bfb14a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsanoflow%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [SentiOne](https://www.g2.com/products/sentione/reviews)

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.

**Average Rating:** 4.6/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate SentiOne?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SentiOne?

- **Seller:** [SentiOne](https://www.g2.com/sellers/sentione)
- **Year Founded:** 2011
- **HQ Location:** Gdansk, Pomorskie
- **Twitter:** @SentiOne\_com  
438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=052dd6f8ff337a67c7db19e9ddc3168255bd67acdffce5eb419a47612fbbcadc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2320009%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 59% Small, 24% Medium

#### What Do G2 Reviewers Say About SentiOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **game-changing AI features** in SentiOne, enhancing their experience with useful new functions.
- Users find the **AI integration** in SentiOne to be a transformative enhancement, adding significant value to the experience.
- Users find the **new AI capabilities** of SentiOne to be a true game changer in enhancing their experience.
- Users love the **automation features** of SentiOne, finding them to be game-changing and highly beneficial.
- Users love the **innovative new features** of SentiOne, especially the AI and engaging visual additions.

##### Cons

- Users face challenges with **permissions issues** in SentiOne, complicating management and service discontinuation.
- Users face challenges with **inadequate reporting** , often struggling due to insufficient permissions and admin access issues.
- Users face **insufficient information** challenges when managing SentiOne, leading to difficulties during service discontinuation.
- Users experience challenges with **missing features** related to permission management, complicating operations and service discontinuation.
- Users report **poor management** with SentiOne, especially regarding permissions and service discontinuation challenges.

#### What Are Recent G2 Reviews of SentiOne?

**["Very useful app"](https://www.g2.com/survey_responses/sentione-review-473990)**

**Rating:** 5.0/5.0 stars

_— Monika C._

[Read full review](https://www.g2.com/survey_responses/sentione-review-473990)

**["Broad Data Coverage with Responsive, Flexible Support"](https://www.g2.com/survey_responses/sentione-review-12510352)**

**Rating:** 4.0/5.0 stars

_— Verified User in Market Research_

[Read full review](https://www.g2.com/survey_responses/sentione-review-12510352)

#### What Are G2 Users Discussing About SentiOne?

- [What is SentiOne used for?](https://www.g2.com/discussions/what-is-sentione-used-for) - 1 comment

### [Simla.com](https://www.g2.com/products/simla-com/reviews)

Simla.com is an omnichannel CRM platform for customer, employee, and marketing management, designed to turn customer interactions into sales opportunities. By unifying communication channels like WhatsApp, Facebook, and Instagram into a single secure inbox, businesses can efficiently manage customer relationships and enhance team collaboration. The platform offers advanced tools such as automated chatbots, bulk email, SMS, and messenger campaigns, as well as a flexible sales funnel—all designed to streamline processes and boost revenue. With easy integration options and an intuitive mobile app, Simla.com enables businesses to maintain seamless communication with customers and manage operations from anywhere. Trusted by companies worldwide, Simla.com is committed to improving customer service and driving sales growth.

#### Who Is the Company Behind Simla.com?

- **Seller:** [DIGITAL RETAIL TECHNOLOGIES](https://www.g2.com/sellers/digital-retail-technologies)
- **HQ Location:** Mexico, MX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e91f3894fe6422ba4e83e645f2ccc7609094a5af4c6a6979349066aa94aa43b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimla-esp&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [sisCall Center](https://www.g2.com/products/siscall-center/reviews)

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

#### Who Is the Company Behind sisCall Center?

- **Seller:** [pluri sistemas](https://www.g2.com/sellers/pluri-sistemas)
- **Year Founded:** 2016
- **HQ Location:** Juiz de Fora, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df14067d10d2736325af14b4601f9f7c05b05b9ef0d4a26215ebf0fbccedf9d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpluri-sistemas&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [Tactful AI](https://www.g2.com/products/tactful-ai/reviews)

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Tactful AI?

- **Seller:** [Tactful AI](https://www.g2.com/sellers/tactful-ai)
- **Year Founded:** 2016
- **HQ Location:** Cambridge, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9f37cbb0ef3635c1309d6b72f13c47f33d66a98401dce5fc906f59ed32da14d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftactfulai&secure%5Burl_type%5D=linkedin_company_website)  
93 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Tactful AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated responses** from Tactful AI, enhancing customer interactions with seamless and personalized experiences.
- Users love the **easy and smart automation** provided by Tactful AI, streamlining their workflows effectively.
- Users appreciate the **flexibility** of Tactful AI, enabling personalized and seamless automation across various channels.
- Users value the **seamless integrations** of Tactful AI, enhancing customer experiences across voice and digital channels.

#### What Are Recent G2 Reviews of Tactful AI?

**["Powerful No - code omni-channel customer service"](https://www.g2.com/survey_responses/tactful-ai-review-10711952)**

**Rating:** 5.0/5.0 stars

_— Marwan A._

[Read full review](https://www.g2.com/survey_responses/tactful-ai-review-10711952)

**["Great Intercom alternative"](https://www.g2.com/survey_responses/tactful-ai-review-5174026)**

**Rating:** 5.0/5.0 stars

_— Futch ._

[Read full review](https://www.g2.com/survey_responses/tactful-ai-review-5174026)

#### What Are G2 Users Discussing About Tactful AI?

- [What is Tactful Cognitive Helpdesk used for?](https://www.g2.com/discussions/what-is-tactful-cognitive-helpdesk-used-for)

### [Tether](https://www.g2.com/products/tether/reviews)

Tether is a widget that makes website feedback and bug reporting easy. Our native screenshot and screen recording tools make it easy to report contextual feedback in 1 step, directly from your website/app. Tether will automatically collect key technical details for you like device type, console logs, and more. Make feedback easy for your team so you can move faster. Delight your users by making feedback easy and turning frustrated customers into brand advocates. It takes 2 minutes to get Tether up and running on your site.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Tether?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Tether?

- **Seller:** [Tether](https://www.g2.com/sellers/tether)
- **Year Founded:** 2014
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=137c5969657717e0ed81e3d955cc91b67727893cc309138c899acbd648fb8cf6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftether&secure%5Burl_type%5D=linkedin_company_website)  
292 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 83% Small, 9% Medium

#### What Do G2 Reviewers Say About Tether?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **visibility** provided by Tether, allowing easy access to essential details and coaching opportunities.
- Users value the **ease of use** of Tether, making it simple to find essential information quickly.
- Users love the **ease of navigation** in Tether, effortlessly locating essential details like call reasons and customer sentiment.

##### Cons

- Users often face **software bugs** that disrupt functionality, despite prompt support response to issues.

#### What Are Recent G2 Reviews of Tether?

**["Effortless Search Makes Finding Details a Breeze"](https://www.g2.com/survey_responses/tether-review-11849039)**

**Rating:** 5.0/5.0 stars

_— Hushen J._

[Read full review](https://www.g2.com/survey_responses/tether-review-11849039)

**["Makes life easier!"](https://www.g2.com/survey_responses/tether-review-11488713)**

**Rating:** 5.0/5.0 stars

_— David G._

[Read full review](https://www.g2.com/survey_responses/tether-review-11488713)

#### What Are G2 Users Discussing About Tether?

- [How can I control my DSLR from my computer?](https://www.g2.com/discussions/how-can-i-control-my-dslr-from-my-computer)
- [How do I connect my DSLR to my laptop for live shooting?](https://www.g2.com/discussions/how-do-i-connect-my-dslr-to-my-laptop-for-live-shooting)

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

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[Browse Social Customer Service Themes](/categories/social-customer-service/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Social customer service software allows companies to reach out to customers and users via social media outlets. Social customer service solutions collect and organize mentions on social media platforms such as Twitter, Facebook, and so on, and create tickets for support agents to best respond to mentions and provide proper service. These solutions are not only used by customer service teams but are also utilized by marketing teams that can promote brand awareness and turn customer concerns into positive advertising to a large audience of social media users.

Social customer service features are often provided by [help desk software](https://www.g2.com/categories/help-desk), which collects customer inquiries from emails and specific user portals. Companies may use social customer service tools in conjunction with other social tools such as [social media management software](https://www.g2.com/categories/social-media-mgmt), [social media monitoring software](https://www.g2.com/categories/social-media-monitoring), and [social media analytics software](https://www.g2.com/categories/social-media-analytics).

To qualify for inclusion in the Social Customer Service category, a product must:

- Collect a combination of customer or user inquiries from a variety of social networks
- Provide a platform for support agents to directly respond to social media mentions
- Assign request tickets to customer support agents as inquiries arise
- 

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