# Best Shared Inbox Software - Page 4

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries.

Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing.

To qualify for inclusion in the Shared Inbox category, a product must:

- Collect emails from one or multiple email accounts into a collaborative email client
- Provide tools or integrations to create tasks and workflows surrounding email responses
- Allow users to communicate with one another inside the application via messaging and/or comments
- Enable uses to allocate and divide tasks related to inbox functionality





## Best Shared Inbox Software At A Glance

- **Leader:** [Front](https://www.g2.com/products/front/reviews)
- **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews)
- **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews)
- **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- **Best Free Software:** [Front](https://www.g2.com/products/front/reviews)


---

**Sponsored**

### Comm100

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2892&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%3Fpage%3D4%26segment%3Dall&secure%5Btoken%5D=0d0c2543d13971f8613b1ef7d2b613b14e7b31a22c972df881f2edc4e1896c15&secure%5Burl%5D=https%3A%2F%2Fwww.comm100.com%2Fplatform%2Flivechat%2F%3Futm_campaign%3Dgeneric_g2_live_chat_na_26-04%26utm_content%3Dlive_chat_product_page%26utm_source%3Dreviews-paid%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Ontraport](https://www.g2.com/products/ontraport/reviews)
  Ontraport integrates your marketing, sales and support operations in one unified platform so you can scale, effortlessly. If you’re like most organizations, you have a collection of tech tools that you’ve strung together over time: website builder, email platform, payment processor, and much more. And as you’ve grown, you’ve realized this tech stack hurts more than it helps. Successful enterprises do it differently: They know that having one central database, tightly integrated with their core business functions, is the only way to deliver high-quality customer experiences at scale. Enterprise level platforms are popular for exactly this reason. But they’re complex and expensive — out of reach for most. Ontraport gives you access to this professional-grade power. It’s designed to be managed by anyone, and it’s priced for teams with budgets to stick to. For more information, visit www.ontraport.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 215

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Ontraport](https://www.g2.com/sellers/ontraport)
- **Year Founded:** 2008
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Ontraport (12,087 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2597064/ (105 employees on LinkedIn®)
- **Phone:** +1 (855) 668-7276

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Professional Training & Coaching, Marketing and Advertising
  - **Company Size:** 92% Small-Business, 5% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (10 reviews)
- Helpful (8 reviews)
- Customer Management (5 reviews)
- Ease of Use (5 reviews)
- Automation Focus (4 reviews)

**Cons:**

- Learning Curve (6 reviews)
- Not Intuitive (4 reviews)
- Poor Customer Support (3 reviews)
- Billing Issues (2 reviews)
- Contact Management (2 reviews)

  ### 2. [Our Shared Inbox](https://www.g2.com/products/our-shared-inbox/reviews)
  Our Shared Inboxes help quality assurance (QA) and app development teams when testing multiple logins, email marketing sequences, email design and layout, and much more!




**Seller Details:**

- **Seller:** [East River View Software Company](https://www.g2.com/sellers/east-river-view-software-company)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



  ### 3. [Request Tracker](https://www.g2.com/products/request-tracker/reviews)
  Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 9

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @bestpractical (498 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/137776 (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Enterprise, 30% Mid-Market


  ### 4. [Tailwind by Extenteam](https://www.g2.com/products/tailwind-by-extenteam/reviews)
  Tailwind: 24/7 Guest Communication Support for Vacation Rentals Tailwind is a shared services solution built to provide on-demand guest communication support for vacation rental properties. Whether you manage a few listings or a large portfolio, Tailwind enables vacation rental hosts and property managers to deliver timely, professional guest messaging across all major channels. Customizable Guest Messaging Coverage—After Hours or 24/7 Tailwind offers flexible support options, including after-hours guest messaging or 24/7 coverage. Hosts can choose which communication channels—such as SMS, email, Airbnb, Vrbo, or voice calls—need support. In today’s competitive vacation rental market, fast, responsive guest communication is key to achieving higher ratings, repeat bookings, and long-term guest loyalty. Boost Guest Satisfaction & Direct Bookings Tailwind ensures every guest receives prompt, professional responses, enhancing the overall guest experience. By increasing guest satisfaction, Tailwind contributes to better reviews, increased direct bookings, and stronger brand reputation. It also helps reduce burnout for in-house teams by offloading time-consuming guest communications, allowing your staff to focus on operations and growth. Unified Inbox for Guest Messaging Tailwind’s unified inbox integrates with major short-term rental platforms and property management systems (PMS) like Hospitable, Hostfully, and Hostaway. It brings all guest messages—Airbnb, Vrbo, SMS, voice, and more—into one centralized view. Our hospitality-trained agents can respond quickly and effectively, and hosts can choose to monitor conversations or delegate communication entirely. Tailwind Knowledge Center Tailwind goes beyond answering messages. Our agents coordinate with your local support teams to resolve guest issues in real time. Powered by the Tailwind Knowledge Center—a custom database built around your unique property guidelines and procedures—agents can deliver accurate, on-brand responses with minimal input from you.




**Seller Details:**

- **Seller:** [Extenteam](https://www.g2.com/sellers/extenteam)
- **Year Founded:** 2019
- **HQ Location:** Miami, US
- **LinkedIn® Page:** https://www.linkedin.com/company/extenteam/ (151 employees on LinkedIn®)



  ### 5. [Yablo](https://www.g2.com/products/yablo/reviews)
  Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into a single, AI-driven interface. Designed with collaboration at its core, Yablo enables teams to respond to customer inquiries faster and more efficiently. By leveraging AI-powered automation, Yablo simplifies workflows, automating routine tasks and allowing teams to focus on more complex, high-value customer interactions. Its robust analytics offer detailed insights into team performance and customer satisfaction, driving continuous improvement in service quality. Seamlessly integrated with Microsoft 365 tools like Teams and Outlook, Yablo fits naturally into your existing workflows, making it the perfect solution for businesses seeking to elevate their customer communication within the Microsoft ecosystem.




**Seller Details:**

- **Seller:** [Tasks in a Box](https://www.g2.com/sellers/tasks-in-a-box-0cb99ec3-738d-42fb-90f7-8c65fb92f42f)
- **HQ Location:** Antwerpen, BE
- **LinkedIn® Page:** https://www.linkedin.com/company/yablo (2 employees on LinkedIn®)



  ### 6. [Zickt](https://www.g2.com/products/zickt/reviews)
  Zickt is a multi-channel customer communication platform that brings web chat, email, and form submissions into your Slack workspace. Instead of switching between dashboards, your support team responds to customers directly from the tool they already use. Built for growing support teams, Zickt provides a unified inbox where every customer conversation is visible, searchable, and actionable. Smart routing automatically assigns conversations to the right team, while private notes and handoffs make collaboration seamless. Your team gets complete customer context at their fingertips, including full conversation history, custom fields, and company profiles, so every response is informed and personal. Zickt supports web chat, email, and forms in one place with Slack-native responses, smart conversation routing, team assignments, and internal collaboration tools. Setup takes just 15 minutes. Zickt offers straightforward, conversation-based pricing starting at $29 per month with no hidden fees. Whether you're a small team just getting started or a growing business scaling your support operations, Zickt helps you respond faster and keep every conversation organised.




**Seller Details:**

- **Seller:** [Zickt](https://www.g2.com/sellers/zickt)
- **Year Founded:** 2025
- **HQ Location:** London, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/zickt/ (1 employees on LinkedIn®)





## Parent Category

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Live Chat Software](https://www.g2.com/categories/live-chat)