# Best Shared Inbox Software - Page 3 *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries. Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing. To qualify for inclusion in the Shared Inbox category, a product must: - Collect emails from one or multiple email accounts into a collaborative email client - Provide tools or integrations to create tasks and workflows surrounding email responses - Allow users to communicate with one another inside the application via messaging and/or comments - Enable uses to allocate and divide tasks related to inbox functionality ## Best Shared Inbox Software At A Glance - **Leader:** [Front](https://www.g2.com/products/front/reviews) - **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews) - **Easiest to Use:** [Podium](https://www.g2.com/products/podium/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Front](https://www.g2.com/products/front/reviews) --- **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Try for Free](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%3Fpage%3D3%26segment%3Dall&secure%5Btoken%5D=13ae30cebac510a8c28bb7508c00fbc89b5cc4968ffba6e67f2d2e452f0644c9&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Bugalou | Smart Customer Communication Platform](https://www.g2.com/products/bugalou-smart-customer-communication-platform/reviews) Bugalou is an all-in-one customer communication platform for small and medium-sized businesses. It brings together WhatsApp, email, live chat, Instagram, Facebook Messenger, and SMS into a single shared inbox. With built-in AI automation, chatbots, and e-commerce integrations (WooCommerce, Shopify, bol.com), Bugalou helps teams respond faster, automate repetitive tasks, and deliver better customer experiences — without the complexity or high costs of enterprise solutions. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Trends:** 10.0/10 (Category avg: 8.0/10) **Seller Details:** - **Seller:** [Bugalou](https://www.g2.com/sellers/bugalou) - **Year Founded:** 2026 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bugalou/ (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 2. [Chatwoot](https://www.g2.com/products/chatwoot/reviews) Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 0.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 0.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/chatwoot (12 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 60% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (5 reviews) - Chat Features (3 reviews) - Easy Setup (3 reviews) - Implementation Ease (3 reviews) - Integrations (3 reviews) **Cons:** - Connectivity Issues (2 reviews) - Limited Connectivity (2 reviews) - Technical Issues (2 reviews) - Chat Functionality Issues (1 reviews) - Chat Issues (1 reviews) ### 3. [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. **Average Rating:** 4.4/5.0 **Total Reviews:** 46 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) **Seller Details:** - **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) - **Company Website:** https://www.comm100.com - **Year Founded:** 2009 - **HQ Location:** Vancouver, Canada - **Twitter:** @Comm100 (4,701 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/comm100-network-corporation/ (92 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Gambling & Casinos - **Company Size:** 46% Small-Business, 38% Mid-Market #### Pros & Cons **Pros:** - Features (9 reviews) - Ease of Use (8 reviews) - Helpful (7 reviews) - Customer Support (5 reviews) - Efficiency (5 reviews) **Cons:** - Chatbot Issues (2 reviews) - Improvements Needed (2 reviews) - Integration Issues (2 reviews) - Issue Resolution (2 reviews) - Update Issues (2 reviews) ### 4. [Desku.io](https://www.g2.com/products/desku-io/reviews) Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io) - **Year Founded:** 2022 - **HQ Location:** Dover, US - **Twitter:** @DeskuHQ (52 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/desku-io/ (8 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software - **Company Size:** 77% Small-Business, 23% Mid-Market #### Pros & Cons **Pros:** - Automation (6 reviews) - Customer Support (6 reviews) - Ease of Use (5 reviews) - Easy Setup (5 reviews) - Features (5 reviews) **Cons:** - Chat Functionality (2 reviews) - Chat Functionality Issues (2 reviews) - Chat Management (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) ### 5. [emailtopia Response](https://www.g2.com/products/emailtopia-response/reviews) Emailtopia Response streamlines, automates and personalizes the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [emailtopia](https://www.g2.com/sellers/emailtopia) - **Year Founded:** 1997 - **HQ Location:** Mississauga, CA - **LinkedIn® Page:** http://www.linkedin.com/company/emailtopia (9 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 6. [Gridlex Ultra Customizable AI CRM for Your Industry](https://www.g2.com/products/gridlex-ultra-customizable-ai-crm-for-your-industry/reviews) Gridlex’s Ultra Customizable AI CRM offers businesses a powerful, industry-focused platform designed to streamline customer management and service. With built-in AI CRM and customer service capabilities, plus extensive customization options, Gridlex enables organizations to mold the system around their exact workflows, data structures, and reporting needs. Unlike one-size-fits-all CRMs, Gridlex is engineered for flexibility—across industries such as Biopharma, Medical Devices, LBM, Architecture, and Engineering Services. Whether you need custom fields, tailored UX, specialized integrations, or advanced automation, Gridlex adapts to your unique requirements. Supported by a highly responsive customer success team, Gridlex ensures smooth implementation, scalability, and long-term adaptability. This makes it the go-to choice for organizations seeking to enhance customer relationships and operational efficiency with a CRM that truly fits their business. AI CAPABILITIES Gridlex’s Ultra Customizable AI CRM is enhanced with powerful AI agents that help organizations drive growth, improve efficiency, and deliver smarter customer engagement. These agents automate time-consuming tasks, provide intelligent insights, and guide teams toward the best outcomes. ◾ AI Workflow Automation Agent: Executes rule-based and predictive automations across CRM and customer service processes. ◾ AI Knowledge Agent: Surfaces context-aware insights, playbooks, and recommended responses in real time—tailored to your industry’s unique sales cycle. Whether it’s suggesting compliance-ready messaging in Biopharma, product specifications in Medical Devices, or contract clauses in Architecture Firms, the AI Knowledge Agent equips your sales and service teams with the right information at the right moment to accelerate deals and improve customer engagement. ◾ AI Prospecting Agent: Automatically identifies, qualifies, and enriches leads from multiple data sources—ensuring sales teams focus on the highest-potential opportunities. ◾ Inbound Lead & Response Agent: Instantly engages inbound leads, responds with contextually relevant messaging, and routes them to the right team member for faster conversion. ◾ Pipeline Management Agent: Monitors opportunities, flags risks, predicts deal outcomes, and keeps your pipeline clean and actionable. ◾ Next Best Action Agent: Recommends intelligent next steps for sales and service teams based on customer behavior, deal stage, and historical data. ◾ AI Data Enrichment Agent: Cleans, updates, and enriches CRM records with external data to maintain high-quality customer information. ◾ AI Customer Service Agent: Handles routine inquiries, creates tickets, and provides 24/7 support—freeing up your human agents for complex issues. Product Description: ULTRA CUSTOMIZABLE AI CRM ◾ Automation & AI Agents: Automate processes, data updates, and workflows to boost efficiency. ◾ Custom Models: Structure your CRM data like a fully customizable database—custom objects, relationships, and workflows tailored to your industry. ◾ Custom Apps: Build applications within your CRM to support unique processes. ◾ Custom UX: Deliver a user experience aligned with your team’s workflows. ◾ Custom Forms & Fields: Capture and manage the exact customer data your business requires. ◾ Custom Reports & Analytics: Create dashboards and reports tailored to your KPIs. ◾ Custom Integrations: Seamlessly connect with third-party systems for a unified ecosystem. ◾ SSO Integration: Simplify access across teams with single sign-on. ◾ Data Migration & Loading: Smooth onboarding with structured transfer of your existing customer data. CORE CRM SALES, SERVICE AND MARKETING CAPABILITIES ◾ Customer Master Data Management (MDM): Consolidate and govern customer data across sales, service, and marketing for a single source of truth. ◾ Prospecting & Lead Management: Capture, qualify, and score leads with customizable workflows and AI-driven enrichment. ◾ Pipeline & Opportunity Management: Manage deals across tailored stages, forecast with accuracy, and identify at-risk opportunities. ◾ Account & Contact Management: Maintain a 360° view of accounts, contacts, and customer relationships. ◾ Collaboration & Shared Inbox: Centralize communications across sales, service, and marketing teams for seamless coordination. ◾ Customer Service & Help Desk: Manage tickets, inquiries, and escalations through an integrated service hub. ◾ Case & SLA Management: Track service requests, enforce SLAs, and ensure timely resolution. ◾ Knowledge Base & AI Support: Provide agents and customers with real-time solutions for faster problem-solving. ◾ Omnichannel Service: Deliver consistent experiences via email, chat, and customer portals. ◾ Marketing Automation: Run campaigns across email, SMS, and digital channels with customizable workflows. ◾ Lead Nurturing & Scoring: Automatically engage prospects with personalized content and scoring models. ◾ Campaign Tracking & ROI Analytics: Tie marketing spend directly to pipeline performance and closed deals. ◾ Segmentation & Personalization: Deliver industry-specific, context-driven engagement at scale. ◾ Event & Webinar Lead Capture: Manage leads from events and webinars seamlessly within your CRM. INDUSTRY-SPECIFIC MODULES & COMPONENTS Gridlex goes beyond generic CRM features by offering industry-focused modules to meet regulatory, operational, and customer engagement needs across verticals: ◾ Biopharma CRM: MDM, Sampling, Medical Affairs, Sunshine Act management, HCP Portals & More ◾ Medical Devices CRM: MDM, Sunshine Act management, Support product demos, equipment tracking, and hospital procurement workflows. ◾ LBM (Lumber & Building Materials) CRM: Track contractor and dealer accounts, manage bids, and monitor material supply pipelines. ◾ Architecture & Engineering CRM: Track RFPs, project opportunities, and client relationships throughout long-cycle projects. With Gridlex, you don’t just get a CRM—you get a tailored sales platform that adapts to the way your industry operates, helping your teams close deals faster, serve clients better, and stay ahead of competitors. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 10.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Gridlex](https://www.g2.com/sellers/gridlex) - **Year Founded:** 2011 - **HQ Location:** Orlando, US - **Twitter:** @Gridlex3 (15 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/gridlex/ (107 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 75% Mid-Market, 25% Small-Business #### Pros & Cons **Pros:** - Automation Efficiency (1 reviews) - Automation Features (1 reviews) - Automation Focus (1 reviews) - Customization Options (1 reviews) - Ease of Use (1 reviews) ### 7. [Jelly](https://www.g2.com/products/good-enough-jelly/reviews) Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Integrations:** 5.0/10 (Category avg: 8.5/10) - **Trends:** 0.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 0.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Good Enough](https://www.g2.com/sellers/good-enough) - **Year Founded:** 2022 - **HQ Location:** N/A - **Twitter:** @goodenoughllc (357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/good-enough-llc (5 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Contact Management (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Sharing (1 reviews) - Notifications (1 reviews) ### 8. [Mailor](https://www.g2.com/products/mailor/reviews) Shared inbox - Team portal - Smart notifications. Easy information sharing in your team, project or company! **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 10.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Mailor.us](https://www.g2.com/sellers/mailor-us) - **Year Founded:** 2017 - **HQ Location:** N/A - **LinkedIn® Page:** http://www.linkedin.com/company/mailor (2 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 9. [Replypad](https://www.g2.com/products/replypad/reviews) Replypad is a shared inbox software for teams. Easily manage support@, info@, finance@, etc., team inboxes. Organize all conversations in one place with clear owners, collaborate on customer communication, respond faster, and deliver an exceptional customer experience. Quick to set up and easy to use, Replypad enables teams to work more efficiently and automate workflows to eliminate manual, tedious, and repeatable work. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 10.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Skylix ltd dba Replypad](https://www.g2.com/sellers/skylix-ltd-dba-replypad) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 10. [SAAS First](https://www.g2.com/products/saas-first/reviews) SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Seller Details:** - **Seller:** [GBD Software as a Service Private Limited Company](https://www.g2.com/sellers/gbd-software-as-a-service-private-limited-company) - **Year Founded:** 2016 - **HQ Location:** Lakitelek, HU - **LinkedIn® Page:** https://www.linkedin.com/company/millionverifier/ (5 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 11. [Shared Inbox by Canary](https://www.g2.com/products/shared-inbox-by-canary/reviews) Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **User Satisfaction Scores:** - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 10.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Seller Details:** - **Seller:** [Canary Mail](https://www.g2.com/sellers/canary-mail) - **Year Founded:** 2017 - **HQ Location:** San Francisco, US - **Twitter:** @CanaryMailApp (7,678 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/canary-mail/ (23 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 250% Mid-Market, 150% Small-Business #### Pros & Cons **Pros:** - Ease of Use (14 reviews) - Unified Inbox (11 reviews) - Useful (11 reviews) - Collaboration (9 reviews) - Communication (9 reviews) **Cons:** - Missing Features (5 reviews) - Expensive (4 reviews) - Usage Limitations (4 reviews) - Chat Functionality (3 reviews) - Cost (3 reviews) ### 12. [timetoreply - Success](https://www.g2.com/products/timetoreply-timetoreply-success/reviews) timetoreply is an email performance optimization and analytics tool for customer-facing teams globally. With seamless integration into Gmail, Outlook and Microsoft 365, timetoreply empowers your teams without them leaving their inbox. The software doesn't just track response times; it actively helps your team improve them. We offer real-time reply tracking and alerts + SLA management options. Its suitable for shared and individual mailboxes. Soc 2 type II certified. **Average Rating:** 4.3/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Seller Details:** - **Seller:** [timetoreply](https://www.g2.com/sellers/timetoreply) - **Year Founded:** 2013 - **HQ Location:** Leatherhead, ZA - **LinkedIn® Page:** https://www.linkedin.com/company/time-to-reply-ltd/ (12 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 13. [WorkHub Tasks](https://www.g2.com/products/workhub-tasks/reviews) WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care. **Average Rating:** 5.0/5.0 **Total Reviews:** 28 **Seller Details:** - **Seller:** [WorkHub](https://www.g2.com/sellers/workhub-07422e3b-b6b2-4e34-a2f4-5b5f5eb265e2) - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/workhub-official/ (43 employees on LinkedIn®) - **Ownership:** Ali Shaheen **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 54% Mid-Market, 43% Small-Business ### 14. [Alivo](https://www.g2.com/products/alivo/reviews) Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boost conversion rates. Our AI sales assistant seamlessly integrates into your workflow, automating outreach, follow-ups, and appointment booking via text messaging and Alivo AI Voice. By automating key sales processes with a personalized and engaging approach, Alivo empowers businesses to close deals faster and more efficiently, driving significant conversions and growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 7 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) **Seller Details:** - **Seller:** [Alivo](https://www.g2.com/sellers/alivo) - **Year Founded:** 2023 - **HQ Location:** South Portland, US - **LinkedIn® Page:** https://www.linkedin.com/company/alivoai/ (6 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Customer Support (5 reviews) - Ease of Use (5 reviews) - Helpful (5 reviews) - Positive Experience (5 reviews) - AI Technology (4 reviews) **Cons:** - AI Limitations (1 reviews) - Call Issues (1 reviews) - Learning Curve (1 reviews) - Unclear Instructions (1 reviews) ### 15. [AutoReply365](https://www.g2.com/products/autoreply365/reviews) AutoReply365 is a cloud-based automation tool for managing rule-based email auto-replies in Microsoft 365 Exchange Online, with a primary focus on shared mailboxes such as support@, sales@, and info@. It is designed to help organizations send consistent, predictable responses to inbound emails without relying on user out-of-office settings, complex transport rules, or custom Power Automate flows. The platform integrates directly with Microsoft 365 via the Microsoft Graph API and operates using application-level permissions, allowing automated processing without mailbox credentials or user interaction. AutoReply365 provides a centralized interface where IT teams and operations or support managers can define rules based on conditions such as sender type, subject keywords, or time of day, and link those rules to reusable reply templates. Templates support basic personalization using message and mailbox context. Each mailbox can have multiple ordered rules, enabling structured handling of common scenarios like after-hours acknowledgements, first-contact confirmations, or informational responses. AutoReply365 also includes basic logging and usage visibility to help teams verify that replies are sent as expected. The product is intended for organizations that need simple, deterministic auto-replies for mailboxes in Microsoft 365. **Seller Details:** - **Seller:** [AutoReply365](https://www.g2.com/sellers/autoreply365) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 16. [Chat Board](https://www.g2.com/products/chat-board/reviews) Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes. **Seller Details:** - **Seller:** [Eduhub Solutions](https://www.g2.com/sellers/eduhub-solutions) - **Year Founded:** 2020 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** http://www.linkedin.com/company/eduhubsolutions (75 employees on LinkedIn®) ### 17. [chatlyn](https://www.g2.com/products/chatlyn/reviews) chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. We support +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you. The WhatsApp newsletter feature allows you to send targeted, thanks to the lists, automated messages, thanks to the “journey builder”, to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. A WhatsApp Newsletter allows you to start any conversation with lots of customers. You can also customize the newsletter by adding a picture, a video, or even buttons (links, calling, reply with text) . It is a powerful tool because WhatsApp has an average open rate of 98% compared to only 21% on email. An AI chatbot powered by OpenAI that can be trained in seconds by uploading a PDF from your organisation and answer any queries in seconds with accurate answers. This chatbot, thanks to the omnichannel, can be connected easily anywhere and answer all questions 24/7. You could even connect it to Slack and use it as a knowledge base bot. A chrome extension that will be connected to your trained chatbot and will answer any text with your data. For example, answer any reviews or comments online with the information of your company, which will save a lot of time. Journey Builder is one of the top features, allows you to automate and create any whatsapp newsletter workflow or update lists, contacts. One of the biggest things is that you can connect it to any API point and could prepare a workflow for different events on perfect time that your customer does. For example, synchronising the time of a guest and receiving different messages depending on their stage (Check-in, check-out…) Even send different messages depending on their answer or the button they clicked. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [chatlyn](https://www.g2.com/sellers/chatlyn) - **Year Founded:** 2023 - **HQ Location:** Vienna, AT - **LinkedIn® Page:** https://www.linkedin.com/company/chatlyn/about/ (17 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - AI Efficiency (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) - Messaging Features (1 reviews) ### 18. [Distrobird](https://www.g2.com/products/distobird-distrobird/reviews) Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales. **Seller Details:** - **Seller:** [Distobird](https://www.g2.com/sellers/distobird) - **Year Founded:** 2020 - **HQ Location:** Alexandria, US - **LinkedIn® Page:** https://www.linkedin.com/company/distrobird (12 employees on LinkedIn®) ### 19. [Emson](https://www.g2.com/products/emson/reviews) Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure. **Seller Details:** - **Seller:** [Rezero Consulting](https://www.g2.com/sellers/rezero-consulting) - **Year Founded:** 2021 - **HQ Location:** Barnsley, UK - **LinkedIn® Page:** https://www.linkedin.com/company/rezerosoftware/ (1 employees on LinkedIn®) - **Phone:** 01709 213451 ### 20. [Grux](https://www.g2.com/products/grux/reviews) Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work. **Seller Details:** - **Seller:** [Grux](https://www.g2.com/sellers/grux) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/elate/ (11 employees on LinkedIn®) ### 21. [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 137 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) **Seller Details:** - **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) - **Year Founded:** 2011 - **HQ Location:** Irvine, California - **Twitter:** @HappyFoxApp (2,473 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (151 employees on LinkedIn®) - **Phone:** +1 (949) 535-2220 **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 39% Small-Business #### Pros & Cons **Pros:** - Ease of Use (7 reviews) - Customer Support (5 reviews) - Automation (3 reviews) - Easy Setup (3 reviews) - Efficiency (3 reviews) **Cons:** - Call Functionality (1 reviews) - Complex Usability (1 reviews) - Email Communication Issues (1 reviews) - Email Management Issues (1 reviews) - Expensive (1 reviews) ### 22. [Helprace](https://www.g2.com/products/helprace/reviews) Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes. **Average Rating:** 4.4/5.0 **Total Reviews:** 8 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) **Seller Details:** - **Seller:** [Helprace](https://www.g2.com/sellers/helprace) - **Year Founded:** 2011 - **HQ Location:** Tampa, FL - **Twitter:** @helpracing (2,838 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helprace (3 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Small-Business, 38% Mid-Market #### Pros & Cons **Pros:** - Workflows (2 reviews) - Communication (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Limited Features (2 reviews) - Interface Issues (1 reviews) - Limited Analytics (1 reviews) - Limited Functionality (1 reviews) - Limited Options (1 reviews) ### 23. [Inbox Party](https://www.g2.com/products/inbox-party/reviews) Inbox Party is a B2B lead generation tool that helps users find email addresses and create outreach campaigns. Its AI-powered search processes natural language queries to locate professional profiles, unlocking verified emails and enabling personalized multi-step email sequences. Integrated with Gmail, it tracks campaign metrics like opens, clicks, and replies. Users gain access to additional lead details, including titles, company info, funding data, and social profiles. The user-friendly interface simplifies contact searches without complex operators. Operating on a token-based system (not monthly subscriptions), Inbox Party uses email verification technology to ensure deliverability. All features are accessible via a single dashboard, streamlining lead generation from search to campaign tracking. **Seller Details:** - **Seller:** [Inbox Party](https://www.g2.com/sellers/inbox-party) - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/inboxparty/ (1 employees on LinkedIn®) ### 24. [Loop Feedback](https://www.g2.com/products/loop-feedback/reviews) Loop Feedback™ surveys are used to measure the customer experience including loyalty, satisfaction and effort both online and offline. Loop Feedback survey projects make it easy for you to design customer experience surveys using multiple CX question types and distribute them on a variety of channels to collect in-location feedback using kiosks, as well as digitally using email, links, QR Codes, mobile apps and websites. Existing survey solutions do not aggregate results by location and/or room and do not have configurable actions that allow you to engage in real-time conversations to follow-up and create tickets to manage problems through to resolution. Insights collected in Loop® within survey projects are easily visualized within each project and exportable into PDFs and other file formats to support monthly and quarterly business reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Benbria](https://www.g2.com/sellers/benbria) - **Year Founded:** 2007 - **HQ Location:** Ottawa, CA - **Twitter:** @Benbria (1,332 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/benbria (26 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 25. [Loop HQ](https://www.g2.com/products/loop-hq/reviews) Loop HQ is a unified inbox platform that aims to simplify workflows, increase productivity, and prioritize tasks across various digital platforms **Seller Details:** - **Seller:** [Loop HQ](https://www.g2.com/sellers/loop-hq) - **Year Founded:** 2016 - **HQ Location:** Greater NYC Area, US - **Twitter:** @hq_loop (94 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hqloop/ (7 employees on LinkedIn®) ## Parent Category [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## Related Categories - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)