# Top Free Shared Inbox Software - Page 3

## How Many Shared Inbox Software Products Does G2 Track?

**Total Products under this Category:** 91

### Category Stats (Aug 2026)

- **Average Rating:** 4.58/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Chatwoot (+0.69%) - Among all products in this category, Chatwoot recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Shared Inbox Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 36,700+ Authentic Reviews
- 91+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Shared Inbox Software
 ![G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence](https://www.g2.com/categories/shared-inbox/grids.png?focus%5B%5D=10739&focus%5B%5D=574&focus%5B%5D=57328&focus%5B%5D=20351&focus%5B%5D=10366&focus%5B%5D=15945&focus%5B%5D=748&focus%5B%5D=3270)

Highlighted products: Front, Zendesk for Customer Service, HubSpot Service Hub, Missive, Podium, Hiver in Gmail, Freshdesk, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=front&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=hiver-in-gmail&focus%5B%5D=freshdesk&focus%5B%5D=fin)

**Sponsored**

### SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1905&secure%5Bchosen_at%5D=2026-08-04T09%3A12%3A49Z&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1494101&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%2Ffree%3Fcategory_id%3Dshared-inbox%26page%3D3&secure%5Btoken%5D=c11b69d3d5ae001edb6e3f206170995192f3391da723a826ba54b93037596138&secure%5Burl%5D=https%3A%2F%2Fwww.sparrowdesk.com%2F%3Futm_source%3DG2%26utm_medium%3DPPC&secure%5Burl_type%5D=custom_url)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)
- **Integrations:** 8.5/10 (Category avg: 8.5/10)
- **Trends:** 8.2/10 (Category avg: 8.1/10)
- **Performance Tracking:** 7.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

**Average Rating:** 4.4/5.0

**Total Reviews:** 235

#### How Do G2 Users Rate Mojo Helpdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 7.2/10 (Category avg: 8.1/10)
- **Performance Tracking:** 7.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Mojo Helpdesk?

- **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk)
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @mojohelpdesk  
705 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cda33c6dd16168ff5290175391666242838ebcd260eb98a213757d52a28459e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmojo-helpdesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Primary/Secondary Education
- **Company Size:** 55% Medium, 30% Small

#### What Do G2 Reviewers Say About Mojo Helpdesk?

_AI-generated summary from verified user reviews_

##### Cons

- Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk.
- Users face **button issues** that hinder functionality, particularly with layout consistency and media handling.
- Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk.
- Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk.
- Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively.

#### What Are Recent G2 Reviews of Mojo Helpdesk?

**["Good for Frequent Users"](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)**

**Rating:** 4.0/5.0 stars

_— Chel M._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)

**["Perfect Integration, Simple Setup"](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)**

**Rating:** 5.0/5.0 stars

_— Hugo I. D._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)

#### What Are G2 Users Discussing About Mojo Helpdesk?

- [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost)
- [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software)
- [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments
- [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote

### [Helpmonks](https://www.g2.com/products/helpmonks/reviews)

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

**Average Rating:** 4.3/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Helpmonks?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Integrations:** 7.7/10 (Category avg: 8.5/10)
- **Trends:** 8.9/10 (Category avg: 8.1/10)
- **Performance Tracking:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Helpmonks?

- **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks)
- **Year Founded:** 2013
- **HQ Location:** Syracuse, New York
- **Twitter:** @helpmonks  
2,086 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5ad7abe9ab1406be4f4ed6d31c269fdf12d024968b8ce5ba9b6da9b119406e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpmonks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 27% Medium

#### What Do G2 Reviewers Say About Helpmonks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficient email organization and search functionality** provided by Helpmonks, enhancing their workflow.
- Users commend the **effective email organization and search functionality** in Helpmonks, enhancing their productivity significantly.
- Users appreciate the **email tracking** feature of Helpmonks, allowing for efficient searching and organization of emails.
- Users value the **effective organization and labeling** of emails, making past searches efficient and user-friendly.

##### Cons

- Users often experience **random shutdowns** with Helpmonks, feeling uninformed about issue resolutions and updates.
- Users are frustrated with **poor notifications** about issues, leaving them uninformed during random shutdowns.
- Users report frequent **random shutdowns** , with a lack of communication regarding fixes, impacting their experience negatively.
- Users are frustrated by the **slow loading** times, leading to delays and a negative impact on productivity.
- Users experience **random shutdowns** with Helpmonks, feeling uninformed about resolution timelines during crashes.

#### What Are Recent G2 Reviews of Helpmonks?

**["Fantastic Email Support Service for Any Business"](https://www.g2.com/survey_responses/helpmonks-review-4399981)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981)

**["Much needed tech solutions for better email management with best in class customer support!"](https://www.g2.com/survey_responses/helpmonks-review-4621549)**

**Rating:** 4.5/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549)

#### What Are G2 Users Discussing About Helpmonks?

- [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for)

### [Spike](https://www.g2.com/products/spike/reviews)

Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient.

**Average Rating:** 4.6/5.0

**Total Reviews:** 250

#### How Do G2 Users Rate Spike?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Integrations:** 3.3/10 (Category avg: 8.5/10)
- **Trends:** 7.9/10 (Category avg: 8.1/10)
- **Performance Tracking:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Spike?

- **Seller:** [Spike](https://www.g2.com/sellers/spike)
- **Year Founded:** 2014
- **HQ Location:** Herzliya, IL
- **Twitter:** @SpikeNowHQ  
3,036 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5468243a1a8ea41c9a6f4fd80733e16ead52cf0d3b133ce294e5a1b3e5651140&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3240452%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 72% Small, 15% Medium

#### What Do G2 Reviewers Say About Spike?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Spike, simplifying email management and enhancing productivity with its intuitive interface.
- Users appreciate Spike for its **easy email management** , making it simple to read and organize all messages.
- Users value the **intuitive chat-style interface** of Spike, which simplifies email management and enhances communication.
- Users value the **transformative email experience** Spike provides, making communication intuitive and reducing inbox anxiety.
- Users love Spike's **intuitive chat-style interface** that reduces inbox anxiety and consolidates communication seamlessly.

##### Cons

- Users report **missing features** in Spike, including limited message history and lack of integration options for advanced workflows.
- Users highlight **limited features** in Spike, such as restricted message history and inadequate support for Japanese searches.
- Users face **integration issues** with Spike, limiting connectivity with external email providers and task management systems.
- Users find the **pricing to be high** , particularly due to limitations in the free tier and offline access issues.
- Users express concerns about **limited customization** options in Spike, particularly regarding notifications and offline functionality.

#### What Are Recent G2 Reviews of Spike?

**["Transformative Chat-Based Email Efficiency"](https://www.g2.com/survey_responses/spike-review-12664813)**

**Rating:** 4.0/5.0 stars

_— Virat K._

[Read full review](https://www.g2.com/survey_responses/spike-review-12664813)

**["All-in-One Email Productivity Tool"](https://www.g2.com/survey_responses/spike-review-12264685)**

**Rating:** 5.0/5.0 stars

_— Sorabuddin M._

[Read full review](https://www.g2.com/survey_responses/spike-review-12264685)

#### What Are G2 Users Discussing About Spike?

- [What is Spike used for?](https://www.g2.com/discussions/what-is-spike-used-for) - 1 comment
- [What is Spike analysis?](https://www.g2.com/discussions/what-is-spike-analysis)
- [Why is a spike called a spike in agile?](https://www.g2.com/discussions/why-is-a-spike-called-a-spike-in-agile) - 1 comment
- [What is a spike task?](https://www.g2.com/discussions/what-is-a-spike-task) - 2 comments
- [What is a spike in Devops?](https://www.g2.com/discussions/what-is-a-spike-in-devops) - 2 comments, 1 upvote

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProProfs Help Desk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10)

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

### [Unipile](https://www.g2.com/products/unipile/reviews)

Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly!

**Average Rating:** 4.3/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Unipile?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 9.2/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.1/10)
- **Performance Tracking:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Unipile?

- **Seller:** [Unipile](https://www.g2.com/sellers/unipile)
- **Year Founded:** 2020
- **HQ Location:** Riorges, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=676ea4cf261856bc315194b9b04a9f0120fbcd70b25ae3154be8f3dcbe046189&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funipile%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 33% Small

#### What Do G2 Reviewers Say About Unipile?

_AI-generated summary from verified user reviews_

##### Pros

- Users highly value Unipile's **excellent customer support** , appreciating the quick access to knowledgeable assistance when needed.
- Users value the **ease of use** of Unipile, finding the setup quick and the platform simple to navigate.
- Users praise the **easy setup** of Unipile, finding it quick and simple to get started.
- Users love the **intuitive simplicity** of Unipile, praising its ease of setup and immediate support from knowledgeable staff.
- Users find the **setup process incredibly easy** , making their experience with Unipile quick and hassle-free.

##### Cons

- Users experience **connectivity issues** due to lack of access to logs, complicating troubleshooting and disconnection reasons.
- Users find the **inadequate tracking** of logs in Unipile frustrating, impacting their ability to troubleshoot issues effectively.
- Users express a need for **missing logs** , complicating troubleshooting and limiting insight into actions taken.

#### What Are Recent G2 Reviews of Unipile?

**[""Accessible Messaging Channels at Your Fingertips using Unipile""](https://www.g2.com/survey_responses/unipile-review-8985689)**

**Rating:** 5.0/5.0 stars

_— Dirisala L._

[Read full review](https://www.g2.com/survey_responses/unipile-review-8985689)

**["Seamless Multi-Channel Outreach with Stellar Support"](https://www.g2.com/survey_responses/unipile-review-12279107)**

**Rating:** 5.0/5.0 stars

_— Jonas S._

[Read full review](https://www.g2.com/survey_responses/unipile-review-12279107)

#### What Are G2 Users Discussing About Unipile?

- [What is Unipile used for?](https://www.g2.com/discussions/what-is-unipile-used-for) - 1 comment

### [Zendo](https://www.g2.com/products/zendo/reviews)

Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software.

**Average Rating:** 4.9/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Zendo?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10)
- **Integrations:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendo?

- **Seller:** [MPC](https://www.g2.com/sellers/mpc)
- **Year Founded:** 2012
- **HQ Location:** Katowice, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=903ac1ccefd27f81012b57b5130069384c4419f4999dca3c4ab2915ddc74f676&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmassivepixelcreation%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Zendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized communication** offered by Zendo, enhancing their interaction with clients effortlessly.
- Users find Zendo to be **intuitive and easy to customize** , streamlining their workflow and client communication effectively.
- Users find Zendo's pricing **incredibly accessible** , making it suitable for businesses of all sizes.
- Users value the **centralized communication** in Zendo, making it easy to manage clients and enhance workflow.
- Users appreciate the **centralized client communication** feature of Zendo, enhancing interaction and management of leads.

##### Cons

- Users feel that Zendo's **difficult customization** limits their ability to personalize the platform effectively.
- Users note **limited design capabilities** in Zendo, expressing a desire for more customization options.
- Users find the **implementation complexity** of Zendo time-consuming, which may hinder its overall effectiveness.
- Users find Zendo's **complex setup** time-consuming, leading to frustration during initial implementation.
- Users find the **difficult setup** of Zendo to be time-consuming and complex, impacting their initial experience.

#### What Are Recent G2 Reviews of Zendo?

**["Powerful Productised Services Management Tool"](https://www.g2.com/survey_responses/zendo-review-8875439)**

**Rating:** 5.0/5.0 stars

_— Xavier D._

[Read full review](https://www.g2.com/survey_responses/zendo-review-8875439)

**["Intuitive, Feature-Rich Client Portal Perfect for Freelancers"](https://www.g2.com/survey_responses/zendo-review-12129008)**

**Rating:** 4.5/5.0 stars

_— Scot R._

[Read full review](https://www.g2.com/survey_responses/zendo-review-12129008)

#### What Are G2 Users Discussing About Zendo?

- [What is Zendo used for?](https://www.g2.com/discussions/what-is-zendo-used-for) - 1 comment

### [Featurebase](https://www.g2.com/products/featurebase/reviews)

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

**Average Rating:** 4.7/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate Featurebase?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Integrations:** 6.7/10 (Category avg: 8.5/10)
- **Trends:** 7.8/10 (Category avg: 8.1/10)
- **Performance Tracking:** 7.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Featurebase?

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ  
2,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=000a74799ed1ce8d2a384250d35e468e5467c87d814a939a59fc7b864bf98707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeaturebaseapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About Featurebase?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use and wide range of features** in Featurebase, enhancing valuable feedback integration.
- Users value the **ease of use** of Featurebase, highlighting its intuitive design and effortless integration.
- Users appreciate Featurebase's **simplicity and abundance of features** , making it a versatile solution for multiple needs.
- Users praise the **responsive customer support** of Featurebase, appreciating their helpfulness and understanding of SMB needs.
- Users value the **intuitive feedback management** of Featurebase, enhancing user engagement and actionable insights effortlessly.

##### Cons

- Users find **missing features** like limited customization options and restricted SSO access affecting their overall experience.
- Users express frustration over **limited features** in lower pricing tiers, hindering access to necessary functionalities and growth.
- Users find the **editor bugs and limitations** hinder functionality and overall usability of Featurebase.
- Users note the **limited customization** options, which restrict branding and flexibility in features for their needs.
- Users face **limited functionality** in customization and analytics, hindering deeper insights and workflow automation.

#### What Are Recent G2 Reviews of Featurebase?

**["Great product, even better team behind it"](https://www.g2.com/survey_responses/featurebase-review-12446036)**

**Rating:** 5.0/5.0 stars

_— Nunzio M._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036)

**["Featurebase: An All-in-One Hub with Truly Helpful AI Support"](https://www.g2.com/survey_responses/featurebase-review-12625175)**

**Rating:** 5.0/5.0 stars

_— Rishikesh R._

[Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175)

### [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews)

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate OneHash Chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.5/10)
- **Trends:** 8.9/10 (Category avg: 8.1/10)
- **Performance Tracking:** 9.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind OneHash Chat?

- **Seller:** [OneHash](https://www.g2.com/sellers/onehash)
- **Year Founded:** 2020
- **HQ Location:** Delaware
- **Twitter:** @OneHash  
593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22bed1ad7527530dcac78273c7f2db7a15eaa592c7fdbdf8f5990fa145c1f411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonehash&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 38% Medium

#### What Do G2 Reviewers Say About OneHash Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of OneHash Chat, enhancing team communication and efficiency daily.
- Users appreciate the **collaboration efficiency** of OneHash Chat, which enhances team communication and streamlines daily tasks.
- Users appreciate the **ease of communication** with OneHash Chat, enhancing team collaboration through its simple and efficient interface.
- Users appreciate the **ease of use** of OneHash Chat, which greatly enhances team communication and efficiency.
- Users love the **easy communication** with OneHash Chat, praising its simple interface and efficient collaboration tools.

#### What Are Recent G2 Reviews of OneHash Chat?

**["Excellent Addition for Customer Support Teams"](https://www.g2.com/survey_responses/onehash-chat-review-9966138)**

**Rating:** 5.0/5.0 stars

_— Aditya N._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138)

**["OneHash Chat: Streamlined Communication & Faster Conversions"](https://www.g2.com/survey_responses/onehash-chat-review-9893942)**

**Rating:** 4.5/5.0 stars

_— Jenis K._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 9.4/10 (Category avg: 8.1/10)
- **Performance Tracking:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [MailClark](https://www.g2.com/products/mailclark-mailclark/reviews)

Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate MailClark?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 8.3/10 (Category avg: 8.1/10)
- **Performance Tracking:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind MailClark?

- **Seller:** [MailClark](https://www.g2.com/sellers/mailclark)
- **Year Founded:** 2014
- **HQ Location:** Lyon, FR
- **Twitter:** @MailClarkAI  
1,069 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fde787a258b62d25b87cc1c3ddb14611b8df450fc3fa1f3cb9f4b3eb9e0b3be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10916509%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 45% Medium

#### What Are Recent G2 Reviews of MailClark?

**["Unique features and Functionalities"](https://www.g2.com/survey_responses/mailclark-review-8676530)**

**Rating:** 4.5/5.0 stars

_— Jakes J._

[Read full review](https://www.g2.com/survey_responses/mailclark-review-8676530)

**["Use MailClark to Boost Your Professional Communication"](https://www.g2.com/survey_responses/mailclark-review-8689597)**

**Rating:** 4.5/5.0 stars

_— Ankita S._

[Read full review](https://www.g2.com/survey_responses/mailclark-review-8689597)

#### What Are G2 Users Discussing About MailClark?

- [What is MailClark used for?](https://www.g2.com/discussions/what-is-mailclark-used-for)

### [RogerRoger](https://www.g2.com/products/rogerroger/reviews)

At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be processed in workspaces with Kanban boards, helping you stay organized, set up sales pipelines, and close deals faster. Key features: Manage messages from email and LinkedIn, WhatsApp and convert those messages into tasks/deals. Use Kanban boards to manage leads, opportunities, and projects easily. And a lot more, like Adding notes, subtasks, shared drafts, @mention, templates, team chat, managing contact info from LinkedIn, you name it. RogerRoger streamlines communication and pipeline management.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate RogerRoger?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.5/10)
- **Trends:** 5.0/10 (Category avg: 8.1/10)
- **Performance Tracking:** 5.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind RogerRoger?

- **Seller:** [Peter Jacobs](https://www.g2.com/sellers/peter-jacobs)
- **HQ Location:** Hardenberg, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=580bea30fb4e2995a68eea31f83d0ffa94d0c58ac8706c80b5156a8dc46903f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frogerroger%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About RogerRoger?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of RogerRoger, appreciating its simple setup and effective conversation management.
- Users appreciate the **easy integrations** of RogerRoger, finding it effortless to set up and start managing conversations.
- Users love the **easy setup** of RogerRoger, enabling quick integration and efficient use for managing conversations.
- Users praise the **seamless integrations** of RogerRoger, making it easy to manage conversations in their LI mailbox.

#### What Are Recent G2 Reviews of RogerRoger?

**["Great clarity and system for the messy LI inbox"](https://www.g2.com/survey_responses/rogerroger-review-10372429)**

**Rating:** 5.0/5.0 stars

_— Paula K._

[Read full review](https://www.g2.com/survey_responses/rogerroger-review-10372429)

**["RogerRoger is like a cheat code for LinkedIn."](https://www.g2.com/survey_responses/rogerroger-review-10182784)**

**Rating:** 4.0/5.0 stars

_— Mark E._

[Read full review](https://www.g2.com/survey_responses/rogerroger-review-10182784)

### [Sortd for Gmail](https://www.g2.com/products/sortd-for-gmail/reviews)

Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Hubspot, Trello Airtable, Monday or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on internal collaboration, Sortd is capable of managing both Internal and External collaboration being baked into the fabric of email and it is built for managing communication at the edge of the organization. Sortd lets you run your entire business on top of the same messaging tools that you use every day so that you can get stuff done right at the source of the communication ... right in Gmail. Sortd aims to modernize businesses with an all-in-one productivity suite by streamlining business collaboration, workflow, project management, client service and customer (communication) interactions. With Sortd, teams can seamlessly manage email, tasks, projects and adapt its workflows to any business or industry. Sortd ensures that nothing falls through the cracks. It helps your team get work done, by making sure they know who is doing what by when so that everyone can follow the plan and do the right work at the right time. Sortd creates real transparency. It’s not about data being somewhere in some other system but rather everything is accessible to everyone. It’s about turning data into action. It answers the call from businesses wishing to digitally transform their teams and processes to support the 'future of work' and solve remote working challenges in this new COVID-19 era. In summary, Sortd aims to bring Email into the 21st century an all-in-one productivity & collaboration suite that is designed to help teams stay in sync.

**Average Rating:** 4.3/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Sortd for Gmail?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Sortd for Gmail?

- **Seller:** [Sortd](https://www.g2.com/sellers/sortd-fcf0e4be-d65f-4a5c-8cb1-e0f02e54e096)
- **HQ Location:** Newark, Delaware
- **Twitter:** @GetSortd  
4,334 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84e5aa4335085f4a7145c7cd6d54c95bbe24d94e5729223f6b0e9ab4503ae5f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsortd-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 15% Medium

#### What Do G2 Reviewers Say About Sortd for Gmail?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of installation and usability** on both desktop and mobile versions of Sortd for Gmail.
- Users find Sortd for Gmail **easy to access** , with seamless installation and usability on both desktop and mobile.
- Users love the **easy setup** of Sortd for Gmail, finding it simple to install and use on all devices.
- Users appreciate the **mobile compatibility** of Sortd for Gmail, making it easy to use across devices.
- Users find the **setup ease** of Sortd for Gmail exceptional, praising its straightforward installation and usability across devices.

##### Cons

- Users find **access issues** with Sortd for Gmail, particularly regarding limited integration with Pipedrive features.
- Users are frustrated by the **limited access** to features in Sortd, particularly for integration with Pipedrive.
- Users find the **limited features** of Sortd for Gmail restrict their access to essential tools like scheduling.
- Users find the **limited features** of Sortd frustrating, particularly regarding easy access to Pipedrive functionalities.
- Users find Sortd for Gmail **not intuitive** , struggling to access features like scheduling on Pipedrive easily.

#### What Are Recent G2 Reviews of Sortd for Gmail?

**["Love this program!"](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295)**

**Rating:** 5.0/5.0 stars

_— Nicole W._

[Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295)

**["Excellent Product"](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592)**

**Rating:** 5.0/5.0 stars

_— DJ S._

[Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592)

#### What Are G2 Users Discussing About Sortd for Gmail?

- [What are some features available on the Gmail side panel?](https://www.g2.com/discussions/what-are-some-features-available-on-the-gmail-side-panel)
- [Is Sortd for Gmail safe?](https://www.g2.com/discussions/is-sortd-for-gmail-safe)
- [What are Gmail features?](https://www.g2.com/discussions/what-are-gmail-features)
- [What is Sortd in Gmail?](https://www.g2.com/discussions/what-is-sortd-in-gmail)

### [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews)

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate SparrowDesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind SparrowDesk?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Large

#### What Do G2 Reviewers Say About SparrowDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI assistance** in SparrowDesk for its efficiency and seamless support experience.
- Users appreciate the **AI assistance** in SparrowDesk for enhancing efficiency and simplifying daily support management.
- Users appreciate the **ease of assignment management** with all tasks centralized, enhancing team productivity and support. 
- Users appreciate the **automated responses** feature, making support management and team onboarding efficient and consistent.
- Users value the **ease of use** of SparrowDesk, streamlining support management and onboarding with a clean UI.

##### Cons

- Users find that the **automation complexity** in SparrowDesk is challenging due to limited integrations and time-consuming settings.
- Users face **integration issues** with unavailable tools and complicated automation settings that require time to adjust.
- Users are disappointed by the **lack of integrations** with essential tools, leading to limited functionality.
- Users express frustration with **limited automation** options, as some integrations are still unavailable and require extensive adjustments.
- Users find the **limited integrations** with SparrowDesk frustrating, hindering their automation efficiency and overall productivity.

#### What Are Recent G2 Reviews of SparrowDesk?

**["User-Friendly with Stellar AI Assistance"](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)**

**Rating:** 4.5/5.0 stars

_— Robin J._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)

**["Clean support tool with a very low learning curve not overwhelming like other platforms"](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)**

**Rating:** 5.0/5.0 stars

_— Akhila K._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)

### [Cerb](https://www.g2.com/products/cerb/reviews)

Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems.

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Cerb?

- **Seller:** [Webgroup Media](https://www.g2.com/sellers/webgroup-media)
- **Year Founded:** 2001
- **HQ Location:** Covina, US
- **Twitter:** @webgroupmedia  
39 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cfaf9d6181a655e83c609ce8080f5b2a315ce26463d03b4809f0d8c8c4970336&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2348942&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Cerb?

**["Extremely Powerful, Made for Power Users"](https://www.g2.com/survey_responses/cerb-review-6960430)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/cerb-review-6960430)

#### What Are G2 Users Discussing About Cerb?

- [What is Cerb used for?](https://www.g2.com/discussions/what-is-cerb-used-for)

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