# Best Session Replay Software for Small Business - Page 2 ## How Many Session Replay Software Products Does G2 Track? **Total Products under this Category:** 94 ### Category Stats (Aug 2026) - **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Session Replay Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,900+ Authentic Reviews - 94+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Session Replay Software ![G2 Grid® for Session Replay Software plotting products by satisfaction and market presence](https://www.g2.com/categories/session-replay/grids.png?focus%5B%5D=68738&focus%5B%5D=145164&focus%5B%5D=164053&focus%5B%5D=13911&focus%5B%5D=20243&focus%5B%5D=1341420&focus%5B%5D=28305&focus%5B%5D=17313) Highlighted products: LogRocket, PostHog, Microsoft Clarity, Hotjar by Contentsquare, Lucky Orange, Amplitude Session Replay, Contentsquare, and Sentry. Underlying data: [Grid® JSON](https://www.g2.com/categories/session-replay/grids.json?focus%5B%5D=logrocket&focus%5B%5D=posthog&focus%5B%5D=microsoft-microsoft-clarity&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=lucky-orange&focus%5B%5D=amplitude-session-replay&focus%5B%5D=contentsquare&focus%5B%5D=sentry&segment=small-business) **Sponsored** ### Sentry Sentry is an application monitoring and error tracking platform that helps developers identify, debug, and resolve software issues in production environments across web, mobile, desktop, game, and AI-powered applications. The platform captures errors, crashes, and performance problems in real time, providing developers with stack traces, user context, and diagnostic data needed to reproduce and fix bugs. Sentry supports over 100 programming languages and frameworks, including JavaScript, Python, Java, Ruby, PHP, Go, React, Django, and mobile platforms like iOS and Android. Core monitoring capabilities: - Error tracking groups similar errors into issues, showing frequency, affected users, and the exact code location where problems occur - Performance monitoring traces requests through distributed systems to identify slow database queries, API bottlenecks, and code-level performance problems - Session Replay records user interactions leading up to errors, capturing clicks, network activity, and console logs for easier reproduction - Logs captures structured log data from your applications alongside errors and traces, enabling search and filtering by message content, severity level, and custom attributes - AI observability provides visibility into LLM applications, AI agents, and Model Context Protocol servers, tracking prompts, model calls, tool usage, and token consumption Developers integrate Sentry by installing an SDK and adding a few lines of code to their application. The platform automatically captures unhandled exceptions, while developers can manually track custom errors and performance metrics. Sentry processes events in real time, sending alerts through Slack, email, PagerDuty, or other notification channels when issues occur. Additional features and capabilities: - AI-powered debugging through Seer, which analyzes errors to identify root causes and suggest code fixes with high accuracy - Distributed tracing that follows requests across microservices, serverless functions, and third-party APIs to pinpoint failure points - Custom dashboards and alerts for monitoring specific metrics, error rates, or performance thresholds important to each team - Profiling tools that provide code-level visibility into where time is being spent in production, identifying slow functions, call stacks, and performance regressions across backend services and frontend/mobile user flows - Workflow integrations with GitHub, Jira, GitLab, Azure DevOps, and other development tools to create tickets or link errors to commits automatically The platform serves development teams at organizations ranging from individual developers to large enterprises. More than 100,000 organizations use Sentry, processing billions of error events daily. Sentry offers both cloud-hosted and self-hosted deployment options, with pricing tiers based on event volume. A free tier supports small projects and individual developers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1398&secure%5Bchosen_at%5D=2026-08-09T04%3A44%3A01Z&secure%5Bdisplayable_resource_id%5D=1398&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1398&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=17313&secure%5Bresource_id%5D=1398&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsession-replay%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=95cdf5a7eef1ba0fa966d53c34518d99045c94bcb8943210950727fa390efacc&secure%5Burl%5D=https%3A%2F%2Fsentry.io%2Flp%2Fsession-replay%3Futm_source%3Dg2%26utm_medium%3Dreview-site%26utm_campaign%3Dreplay-fy27q1-evergreen%26utm_content%3Dstatic-ad-session-replay-trysentry&secure%5Burl_type%5D=custom_url) ### [Statsig](https://www.g2.com/products/statsig/reviews) Statsig combines experimentation, feature flagging, product analytics, and session replays into a single, powerful platform - helping your team build faster, and make smarter product decisions. All of Statsig's products are powered by a single of data and infrastructure, and can be run in your data warehouse. Today, thousands of companies rely on Statsig, including OpenAI, Notion, Atlassian, Microsoft. Statsig can help you... - Iterate Faster: Turn ideas into tests or scale your current experimentation program with the world’s most powerful experimentation infrastructure & stats engine. - Ship Smarter: Speed up releases without increasing risk. Link every release to product data for automated alerts and guardrails, then give your whole team the power to ship and watch the magic happen. - Learn more from your data: Empower every stakeholder on your team — from Product to Engineering to Data —with unified analytics, backed by one set of data and a full set of product analytics tools. The Statsig team has worked helped build data-driven cultures at some largest enterprises in the world - and we're here to help you, wherever you are on your journey. And no matter how big (or small) you are, our tools will scale to meet your needs and help you cut spend. Are you ready to start your data-driven journey? **Average Rating:** 4.7/5.0 **Total Reviews:** 346 #### How Do G2 Users Rate Statsig? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.0/10 (Category avg: 8.3/10) - **Search Box:** 8.1/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 8.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Statsig? - **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude) - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Amplitude\_HQ 22,465 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website) 1,130 employees on LinkedIn® - **Ownership:** NASDAQ: AMPL #### Who Uses This Product? - **Who Uses This:** Software Engineer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 29% Large #### What Do G2 Reviewers Say About Statsig? _AI-generated summary from verified user reviews_ ##### Pros - Users find Statsig incredibly **intuitive and easy to use** , making experimentation seamless and efficient. - Users find **Statsig's experimentation features** invaluable for quickly running AB tests and enhancing product decisions. - Users value **clear analytics** from Statsig, providing essential insights into user behavior and experiment performance. - Users highlight the **easy setup** of Statsig, enabling quick integration and seamless workflow for experiments. - Users value the **quick integration and robust SDKs** of Statsig, enhancing the speed and efficiency of their projects. ##### Cons - Users find the **learning curve steep** due to initial setup challenges and lack of clear guidance from help articles. - Users find the **steep learning curve** of Statsig challenging, particularly due to initial setup complexities and unclear documentation. - Users find a **lack of guidance** in the documentation, making it challenging for newcomers to navigate Statsig effectively. - Users find the **UI confusing** with too many elements, making navigation and finding information challenging. - Users feel the **missing features** hinder advanced training opportunities and tailored solutions for modern frameworks like Next. #### What Are Recent G2 Reviews of Statsig? **["Everything that my startup needed for experiments and metrics"](https://www.g2.com/survey_responses/statsig-review-8098828)** **Rating:** 5.0/5.0 stars _— Matteo H._ [Read full review](https://www.g2.com/survey_responses/statsig-review-8098828) **["Statsig is the best experimentation tool on the planet"](https://www.g2.com/survey_responses/statsig-review-9019929)** **Rating:** 5.0/5.0 stars _— Leif F._ [Read full review](https://www.g2.com/survey_responses/statsig-review-9019929) ### [cux.io](https://www.g2.com/products/cux-io/reviews) UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral context to reveal frustration points, drop-offs, and hidden opportunities so you can act with confidence. No tagging. No waiting. Smarter decisions from day one. ✅ Auto-captures clicks, scrolls, and behaviors - no tagging needed ✅ Experience Metrics spot frustration signals like rage clicks and chaotic movement ✅ Smart filtering highlights the visits and heatmaps that matter most ✅ Conversion Waterfalls reveal where users drop off - and why ✅ Retroactive analysis lets you look back and fix what was missed Getting insights is just the start. What truly sets CUX apart is the guidance that comes with it. You’re never left to figure it out alone. With expert mentoring, tailored workshops, and ongoing support, the CUX team helps you make changes that stick. Whether you're solving a specific challenge or scaling a long-term strategy, we're here to guide your next move with confidence. Already used in 100+ countries, CUX helps teams turn confusion into direction and decisions into results. Have questions or need guidance? Contact our experts. **Average Rating:** 4.8/5.0 **Total Reviews:** 45 #### How Do G2 Users Rate cux.io? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Frustration Tracking:** 9.8/10 (Category avg: 8.3/10) - **Search Box:** 9.4/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.5/10 (Category avg: 8.4/10) #### Who Is the Company Behind cux.io? - **Seller:** [cux.io](https://www.g2.com/sellers/cux-io) - **Year Founded:** 2018 - **HQ Location:** Wroc≈Çaw, Poland - **Twitter:** @cux\_io 77 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a460e34b52627386376b315db6ca44790a7bab3f0e7b92b3810cfe954d077993&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18186403%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 71% Small, 29% Medium #### What Are Recent G2 Reviews of cux.io? **["Intuitive Insights with Seamless Setup"](https://www.g2.com/survey_responses/cux-io-review-12722700)** **Rating:** 5.0/5.0 stars _— Samuel D._ [Read full review](https://www.g2.com/survey_responses/cux-io-review-12722700) **["Effortless User Behavior Insights, Needs Better Reporting"](https://www.g2.com/survey_responses/cux-io-review-13041013)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Games_ [Read full review](https://www.g2.com/survey_responses/cux-io-review-13041013) #### What Are G2 Users Discussing About cux.io? - [What is cux.io used for?](https://www.g2.com/discussions/what-is-cux-io-used-for) ### [Zipy](https://www.g2.com/products/zipy/reviews) Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can you do with Zipy? \> Understand user behaviour to avoid churn \> Monitor live users and real time errors to get actionable insights \> Reduce time to resolve JS and API errors with inbuilt dev tools \> Collaborate with your team members on customer experience problems \> Get customer journey video replay, network logs, console logs, and stack traces all in one place Who can use Zipy? Zipy is most useful for Product teams, Business Analysts, Customer Success, Customer Support and Developers who have to solve customer problems. What will you achieve with Zipy? \> Bring down TTR by 50% and save your support and development team’s debugging time \> Reduce customer churn by proactively fixing their problems \> Build a better product and GTM strategy based on user behaviour understanding by product and analyst teams **Average Rating:** 4.9/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Zipy? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.3/10 (Category avg: 8.3/10) - **Search Box:** 9.1/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.5/10 (Category avg: 8.4/10) #### Who Is the Company Behind Zipy? - **Seller:** [Zipy](https://www.g2.com/sellers/zipy) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=96265437beb7e6442cf2efb0342962d4b954c59d51c661c32d087f90aae05a61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzipyai%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 65% Small, 23% Medium #### What Do G2 Reviewers Say About Zipy? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **session replay feature** for enhancing understanding of user interactions and improving application performance. - Users value the **ease of use** of Zipy, making setup and insights effortless for enhanced decision-making. - Users value Zipy for its **detailed analytics and error tracking** , significantly enhancing user experience and product improvements. - Users value the **efficient issue detection** of Zipy, greatly enhancing their debugging and application performance monitoring capabilities. - Users love the **amazing customer support** and the ease of use, enhancing product adoption and experience. ##### Cons - Users report **slow loading** times occasionally, leading to missed sessions and sluggishness during event tracking. - Users experience **slow performance** with Zipy, particularly on large datasets and during event tracking updates. - Users often face **bug issues** with Zipy, including incorrect responses and missed recordings during session replays. - Users face challenges with **error handling** , especially with noise and performance issues on large datasets in Zipy. - Users find the **integration difficulty** with other tools a challenge, although features are improving over time. #### What Are Recent G2 Reviews of Zipy? **["Session Replay + Error Correlation: A Big Win with Fast Setup"](https://www.g2.com/survey_responses/zipy-review-12723154)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/zipy-review-12723154) **["Game changer for UX and error tracking"](https://www.g2.com/survey_responses/zipy-review-11070011)** **Rating:** 5.0/5.0 stars _— Rishivansh P._ [Read full review](https://www.g2.com/survey_responses/zipy-review-11070011) ### [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,785 #### How Do G2 Users Rate Pendo? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.6/10 (Category avg: 8.3/10) - **Search Box:** 8.0/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 7.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Pendo? - **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io) - **Company Website:** www.pendo.io - **Year Founded:** 2013 - **HQ Location:** Raleigh, North Carolina - **Twitter:** @pendoio 20,032 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website) 985 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Medium, 21% Large #### What Do G2 Reviewers Say About Pendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively. - Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement. - Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly. - Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics. - Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly. ##### Cons - Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management. - Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides. - Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming. - Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform. - Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform. #### What Are Recent G2 Reviews of Pendo? **["Effective Onboarding, Needs Better Metrics"](https://www.g2.com/survey_responses/pendo-review-11700777)** **Rating:** 4.0/5.0 stars _— Emma P._ [Read full review](https://www.g2.com/survey_responses/pendo-review-11700777) **["Effective In-App Guides and Powerful Analytics for Understanding User Behavior"](https://www.g2.com/survey_responses/pendo-review-13074778)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/pendo-review-13074778) #### What Are G2 Users Discussing About Pendo? - [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment - [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment - [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment ### [Userback](https://www.g2.com/products/userback/reviews) Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. **Average Rating:** 4.7/5.0 **Total Reviews:** 279 #### How Do G2 Users Rate Userback? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Frustration Tracking:** 7.9/10 (Category avg: 8.3/10) - **Search Box:** 8.1/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Userback? - **Seller:** [Userback](https://www.g2.com/sellers/userback) - **Company Website:** www.userback.io - **Year Founded:** 2014 - **HQ Location:** Brisbane - **Twitter:** @userbackio 202 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d878dc4bc3857d425e1febaced4bff1730ac0829802d1c1022fe67fc9f41c35c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7960309%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 81% Small, 8% Medium #### What Do G2 Reviewers Say About Userback? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. ##### Cons - Users desire more **customization options** for branding and readability, finding the current settings too limiting. - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. #### What Are Recent G2 Reviews of Userback? **["Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations"](https://www.g2.com/survey_responses/userback-review-12823497)** **Rating:** 5.0/5.0 stars _— Sylvester M._ [Read full review](https://www.g2.com/survey_responses/userback-review-12823497) **["Userback Keeps Getting Better: Clean UI, Powerful Feedback & Bug Reporting"](https://www.g2.com/survey_responses/userback-review-12769733)** **Rating:** 4.5/5.0 stars _— Goher K._ [Read full review](https://www.g2.com/survey_responses/userback-review-12769733) #### What Are G2 Users Discussing About Userback? - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment ### [Crazy Egg](https://www.g2.com/products/crazy-egg/reviews) Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 125 #### How Do G2 Users Rate Crazy Egg? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Frustration Tracking:** 7.8/10 (Category avg: 8.3/10) - **Search Box:** 6.8/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 7.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Crazy Egg? - **Seller:** [Crazy Egg](https://www.g2.com/sellers/crazy-egg) - **Year Founded:** 2006 - **HQ Location:** La Mirada, CA - **Twitter:** @CrazyEgg 43,482 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba21a07d244efe813e07d94961a08d224a6eefea2b6578cb729d628c23ba2c44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5202702%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 43% Medium, 43% Small #### What Do G2 Reviewers Say About Crazy Egg? _AI-generated summary from verified user reviews_ ##### Pros - Users find Crazy Egg exceptionally **user-friendly** , offering intuitive heatmaps and a straightforward interface for analytics. - Users value the **intuitive heat maps** of Crazy Egg, enhancing their ability to analyze user behavior effectively. - Users appreciate the **easy setup** of Crazy Egg, finding it straightforward and user-friendly for effective analytics. - Users praise the **excellent customer support** of Crazy Egg, providing timely and practical assistance for effective problem resolution. - Users value the **insightful heat maps** and real-time data of Crazy Egg, enhancing their ability to optimize website performance. ##### Cons - Users find the **session recording limit and tracking script requirement** restricts full exploration of Crazy Egg's features. - Users find the **limited features** of Crazy Egg restrict to viewing and exploring its full capabilities effectively. - Users are frustrated by the **missing features** in Crazy Egg, limiting exploration without a live tracking script. - Users find the **filtering issues** in Crazy Egg restrict its ability to analyze user interactions effectively. - Users find the **limited analysis capabilities** of Crazy Egg restrict their ability to perform detailed external data reviews. #### What Are Recent G2 Reviews of Crazy Egg? **["Crazy Egg Packs Great Value with Tons of Features and Regular Updates"](https://www.g2.com/survey_responses/crazy-egg-review-12772507)** **Rating:** 4.0/5.0 stars _— Louis C._ [Read full review](https://www.g2.com/survey_responses/crazy-egg-review-12772507) **["Incredible customer support for a great product"](https://www.g2.com/survey_responses/crazy-egg-review-11892350)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/crazy-egg-review-11892350) #### What Are G2 Users Discussing About Crazy Egg? - [What do you recommend for those considering Crazy Egg for heat mapping and user behavior analysis?](https://www.g2.com/discussions/what-do-you-recommend-for-those-considering-crazy-egg-for-heat-mapping-and-user-behavior-analysis) - [What is Crazy Egg used for?](https://www.g2.com/discussions/what-is-crazy-egg-used-for) - [What does Crazy Egg do?](https://www.g2.com/discussions/what-does-crazy-egg-do) - [How do you install Crazy Egg?](https://www.g2.com/discussions/how-do-you-install-crazy-egg) - [Who owns Crazy Egg?](https://www.g2.com/discussions/who-owns-crazy-egg) ### [Germain UX](https://www.g2.com/products/germain-ux/reviews) Germain UX: Real-time software monitoring platform that uncovers UX frictions' causes, Process Time and Visitors' Interests, in real-time, at a fraction of the cost. Discovers why users experience issues or drop off, finds where users spend precious time, identifies visitors' interests, and allows users to provide their feedback (NPS). Plus, our expert help is included at a fraction of your current cost – guaranteed. **Average Rating:** 4.7/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Germain UX? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Frustration Tracking:** 9.6/10 (Category avg: 8.3/10) - **Search Box:** 9.6/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.6/10 (Category avg: 8.4/10) #### Who Is the Company Behind Germain UX? - **Seller:** [Germain UX](https://www.g2.com/sellers/germain-ux) - **Company Website:** Germainux.com - **Year Founded:** 2006 - **HQ Location:** San Francisco, CA - **Twitter:** @GermainUX 182 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=383734d63d2d481d99d4ea954c8e7d843bcd56d44e9eb1c826bdb7e8f5a57e15&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgermain-ux%2F&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 82% Small, 15% Medium #### What Do G2 Reviewers Say About Germain UX? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **prompt and affordable customer support** of Germain UX, enhancing their overall experience and efficiency. - Users appreciate the **user-friendly interface** of Germain UX, enhancing efficiency and providing valuable insights effortlessly. - Users value the **invaluable insights into user behavior** provided by Germain UX, enhancing decision-making and user experience. - Users value the **invaluable insights into user behavior** provided by Germain UX, enhancing their website optimization strategies. - Users appreciate the **user-friendly interface** of Germain UX, enhancing efficiency and improving their workflow significantly. ##### Cons - Users report **display issues** with Germain UX, noting fields only appear on hover and a lack of mobile optimization. - Users note the **incomplete data** with outdated documentation and insufficient multilingual support, impacting their overall experience. - Users note a **lack of information** due to outdated documentation and insufficient live chat support for inquiries. - Users note a **lack of multilingual support** , which limits accessibility for non-English speaking users. - Users note **limited opportunities** for support improvements, including outdated documentation and insufficient multilingual assistance. #### What Are Recent G2 Reviews of Germain UX? **["Things I like about Germain UX"](https://www.g2.com/survey_responses/germain-ux-review-9096730)** **Rating:** 5.0/5.0 stars _— raynold o._ [Read full review](https://www.g2.com/survey_responses/germain-ux-review-9096730) **["User-Friendly Monitoring with Excellent Support and Insights"](https://www.g2.com/survey_responses/germain-ux-review-11908580)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/germain-ux-review-11908580) #### What Are G2 Users Discussing About Germain UX? - [What is Germain APM used for?](https://www.g2.com/discussions/what-is-germain-apm-used-for) - 1 comment ### [UXCam](https://www.g2.com/products/uxcam/reviews) UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more. **Average Rating:** 4.6/5.0 **Total Reviews:** 209 #### How Do G2 Users Rate UXCam? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.7/10 (Category avg: 8.3/10) - **Search Box:** 8.0/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind UXCam? - **Seller:** [UXCam](https://www.g2.com/sellers/uxcam) - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @uxcam 2,141 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82d1b8412717ebef46689ae985ad0ca2b701925cfc0e550f91a498979930d076&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fux-cam%2F&secure%5Burl_type%5D=linkedin_company_website) 82 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Product Manager - **Top Industries:** Financial Services, Computer Software - **Company Size:** 56% Small, 29% Medium #### What Do G2 Reviewers Say About UXCam? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **session replay feature** of UXCam for its clarity in understanding user interactions and improving design. - Users commend the **awesome customer support** of UXCam, consistently providing excellent information and assistance whenever needed. - Users value the **error tracking capabilities** of UXCam, enabling swift identification and resolution of issues in the app. - Users value the **efficient user behavior tracking** of UXCam, which simplifies session analysis and reveals app bugs. - Users value the **clear insights from heatmaps** that enhance understanding of user interactions and improve app design. ##### Cons - Users find the **dashboard overwhelming and not very user-friendly** , often requiring extra time for improvements. - Users find the **search difficulty** challenging due to limited filters and non-intuitive dashboard navigation. - Users find the **cluttered interface** overwhelming, suggesting a need for simplification to reduce information overload. - Users find the **dashboard overwhelming** due to information overload, suggesting a need for simplification upon initial use. - Users find the **filtering options inadequate** , alongside a less intuitive dashboard impacting overall usability. #### What Are Recent G2 Reviews of UXCam? **["Great tool to understand user behaviour"](https://www.g2.com/survey_responses/uxcam-review-11585443)** **Rating:** 5.0/5.0 stars _— Vijay S._ [Read full review](https://www.g2.com/survey_responses/uxcam-review-11585443) **["Flexibility on my Plan"](https://www.g2.com/survey_responses/uxcam-review-10626899)** **Rating:** 5.0/5.0 stars _— Carlos T._ [Read full review](https://www.g2.com/survey_responses/uxcam-review-10626899) #### What Are G2 Users Discussing About UXCam? - [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) - 1 comment ### [LiveSession](https://www.g2.com/products/livesession/reviews) LiveSession redefines product analytics for all types of teams. Offering essential tools you can expect from leading analytics providers, now available to everyone. – whether experienced product teams or those new to data-driven approach. With the simple UI designed to deliver speed without sacrificing depth. It helps your entire organization make better product decisions and build a better product. And LiveSession offers you the smoothest blend of quantitative and qualitative data. HOW? • You can expect best-in-class Session Recordings • They are accessible from our dead simple Metrics and Dashboards • Armed with advanced segmentation including Custom Events and Custom Properties • Dev Tools allow you to review technical information about user sessions and find bugs faster • You can improve conversions with the Funnels and understand users who didn’t convert • Understand user navigation and popular areas with Heatmaps And the best part? Everyone gets access to product data while you evangelize the product approach to new departments. **Average Rating:** 4.6/5.0 **Total Reviews:** 24 #### How Do G2 Users Rate LiveSession? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.6/10 (Category avg: 8.3/10) - **Search Box:** 7.9/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10) #### Who Is the Company Behind LiveSession? - **Seller:** [LiveSession Sp. Z O. O.](https://www.g2.com/sellers/livesession-sp-z-o-o) - **Year Founded:** 2018 - **HQ Location:** Wrocław, Dolnośląskie - **Twitter:** @LiveSessionHQ 149 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b380bf62e582af2123ef0b6816bec7721269433206ffb38b0bac7c0e51798541&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18875473%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of LiveSession? **["Livesession is very valuable for us, to improve our marketing funnel!"](https://www.g2.com/survey_responses/livesession-review-9865499)** **Rating:** 5.0/5.0 stars _— Aron F._ [Read full review](https://www.g2.com/survey_responses/livesession-review-9865499) **["Powerful new software"](https://www.g2.com/survey_responses/livesession-review-2663435)** **Rating:** 4.5/5.0 stars _— Amir C._ [Read full review](https://www.g2.com/survey_responses/livesession-review-2663435) ### [Reactflow](https://www.g2.com/products/reactflow/reviews) Reactflow highlights visual and logical reasons why your visitors are not turning into customers and ensure a seamless sales funnel to gain faster ROI. Reactflow playback your customer's activity recordings as a video, Compile Heatmaps, Funnel Analytics, Bugs, Console Logs and provide feedbacks which helps you to understand customer's pain points, solve them and produce outstanding flows. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Reactflow? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Frustration Tracking:** 10.0/10 (Category avg: 8.3/10) - **Search Box:** 8.3/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 7.9/10 (Category avg: 8.4/10) #### Who Is the Company Behind Reactflow? - **Seller:** [Reactflow.com](https://www.g2.com/sellers/reactflow-com) - **Year Founded:** 2018 - **HQ Location:** Kuala Lumpur, MY - **Twitter:** @reactflow 25 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37fb327a4ec743be3159160598e25cb26d4ea64cea50051af6ade4c49de69d4d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14490209%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 92% Small, 8% Medium #### What Are Recent G2 Reviews of Reactflow? **["Useful To Diagnose Issues"](https://www.g2.com/survey_responses/reactflow-review-8175958)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/reactflow-review-8175958) **["Invaluable Tool"](https://www.g2.com/survey_responses/reactflow-review-7645132)** **Rating:** 5.0/5.0 stars _— Louis C._ [Read full review](https://www.g2.com/survey_responses/reactflow-review-7645132) #### What Are G2 Users Discussing About Reactflow? - [What is Reactflow used for?](https://www.g2.com/discussions/what-is-reactflow-used-for) ### [SessionStack](https://www.g2.com/products/sessionstack/reviews) What is SessionStack? SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, our proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. What are SessionStack’s core features? Our industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default **Average Rating:** 4.8/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate SessionStack? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.9/10 (Category avg: 8.3/10) - **Search Box:** 8.8/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind SessionStack? - **Seller:** [SessionStack](https://www.g2.com/sellers/sessionstack) - **HQ Location:** Sofia, Sofia - **Twitter:** @SessionStack 415 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=635938b2e462281a79415a325be8fee0df01f9df4e7c4eac9384cb89f40e0133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsessionstack%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small, 19% Medium #### What Do G2 Reviewers Say About SessionStack? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **session replay feature** of SessionStack for efficiently detecting bugs and gaining user insights. - Users value **insightful user behavior tracking** with SessionStack, enhancing efficiency in bug detection and improving UX design. - Users value the **visibility into user interactions** that SessionStack provides, enhancing UX design and decision-making processes. - Users praise the **ease of use** of SessionStack, highlighting its straightforward setup and quick tracking capabilities. - Users value the **user behavior tracking** capabilities of SessionStack for efficient bug detection and trend analysis. ##### Cons - Users feel the **missing features** limit SessionStack's usability, lacking ease in masking data and integration options. - Users express frustration with the **short data retention period** and lack of media format support in SessionStack. - Users find **poor integration** with other platforms and challenging access to invoices detrimental to their experience. - Users report **recording issues** with SessionStack, including limits reached unexpectedly and concerns over unrecorded sessions. - Users often face **data inaccuracy** issues with SessionStack, struggling to sync data and analyze large volumes effectively. #### What Are Recent G2 Reviews of SessionStack? **["A simple experience"](https://www.g2.com/survey_responses/sessionstack-review-9994802)** **Rating:** 5.0/5.0 stars _— Mohammed-Mudassir A._ [Read full review](https://www.g2.com/survey_responses/sessionstack-review-9994802) **["it was amazing experience and made my job super easy"](https://www.g2.com/survey_responses/sessionstack-review-10002493)** **Rating:** 5.0/5.0 stars _— Nistha S._ [Read full review](https://www.g2.com/survey_responses/sessionstack-review-10002493) ### [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 271 #### How Do G2 Users Rate Quantum Metric? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.7/10 (Category avg: 8.3/10) - **Search Box:** 8.3/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 8.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind Quantum Metric? - **Seller:** [Quantum Metric](https://www.g2.com/sellers/quantum-metric-c9ee7f75-688d-48f8-a8eb-b2d170bfa71c) - **Company Website:** www.quantummetric.com - **Year Founded:** 2015 - **HQ Location:** Colorado Springs, Colorado, United States - **Twitter:** @quantummetric 673 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=933eaf1cff5fb27f04a87ad68b7a9ba62240fc77ceb69ccc01afc78ef719a422&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquantum-metric%2F&secure%5Burl_type%5D=linkedin_company_website) 460 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Retail, Telecommunications - **Company Size:** 63% Large, 25% Medium #### What Do G2 Reviewers Say About Quantum Metric? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions. - Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior. - Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis. - Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience. - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience. ##### Cons - Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content. - Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding. - Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively. - Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions. - Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions. #### What Are Recent G2 Reviews of Quantum Metric? **["Real-Time Insights to Spot User Friction and Technical Errors"](https://www.g2.com/survey_responses/quantum-metric-review-12998821)** **Rating:** 4.5/5.0 stars _— ULISES RODRIGO G._ [Read full review](https://www.g2.com/survey_responses/quantum-metric-review-12998821) **["Provides value but needs improvements"](https://www.g2.com/survey_responses/quantum-metric-review-7685246)** **Rating:** 4.0/5.0 stars _— mIGUEL D._ [Read full review](https://www.g2.com/survey_responses/quantum-metric-review-7685246) #### What Are G2 Users Discussing About Quantum Metric? - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) ### [Glassbox](https://www.g2.com/products/glassbox/reviews) Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 #### How Do G2 Users Rate Glassbox? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Frustration Tracking:** 9.8/10 (Category avg: 8.3/10) - **Search Box:** 9.8/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.8/10 (Category avg: 8.4/10) #### Who Is the Company Behind Glassbox? - **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox) - **Company Website:** www.glassbox.com - **Year Founded:** 2010 - **HQ Location:** London - **Twitter:** @GlassboxDigital 1,803 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website) 280 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Product Owner - **Top Industries:** Financial Services, Insurance - **Company Size:** 77% Large, 18% Medium #### What Do G2 Reviewers Say About Glassbox? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. ##### Cons - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. #### What Are Recent G2 Reviews of Glassbox? **["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)** **Rating:** 4.0/5.0 stars _— Basma K._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865) **["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)** **Rating:** 5.0/5.0 stars _— ADITYA T._ [Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027) #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for) ### [Exatom](https://www.g2.com/products/exatom/reviews) Unlock the Hidden Conversion Potential of Your Online Forms and Check-Out. And increase form completion by +20%. An immediate contribution to your Marketing ROI. FORM ANALYTICS | REAL-TIME MONITORING | SMART TOOLTIPS | ABANDONMENT RECOVERY | CONSULTANCY Exatom helps you turn more visitors into leads and sales. By revealing exactly why users abandon your web forms and check-outs—and what to do about it. Most marketers focus all their effort on getting traffic to forms. But they overlook the moment that matters most: the form itself. That’s where most conversions are lost. ❌ GA4 can’t help you here. ✅ Exatom can. Used by top brands like BMW, Kia, Hema, and Brooks Running, Exatom gives you: • Instant clarity on where users drop off • Actionable insights to fix friction fast • No developers needed (no-code implementation, cookieless) 💡 Try it free and get a custom revenue loss assessment—see what your forms are costing you right now. Stop leaking conversions. Start hitting your targets with forms that actually convert. What insights do our FORM ANALYTICS offer you? - quantifying the happy path: form view -\> start -\> submit -\> convert - quantifying the drop-offs: not starting - start but not submitting - submitting but failed - UX experiences like autofill rates, error rates, duration to complete - analysis by browser, by device, by UTM - for each form field: drop-offs, interactions, interaction time, hesitation time, error rate and error messages, corrections, autofill rate, blank rate, rage clicks - instant view of form SESSION REPLAYS, linked to the analytics (no sampling) - INDUSTRY BENCHMARKING to understand your performance compared to the industry and same type of form - CRO PULSE, out Chrome Extension to view your analytics directly on your website What does FORM MONITORING do? - weekly overview by email showing the 6 key metrics and its trends for each form - alert notifications when your form or check-out performance deviates from the past - alert notifications when the situation is back to normal How will SMART TOOLTIPS help you? - digital marketers can create and manage their own tooltip campaigns - personalised and triggered upon user behaviour - functional messages, i.e. to help to create a correct password - motivational messages, i.e. to provide more info and nudge a user to continue - testing and preview before publishing - A/B testing within the platform - form optimisation without the need of developers **Average Rating:** 4.7/5.0 **Total Reviews:** 44 #### How Do G2 Users Rate Exatom? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Frustration Tracking:** 8.8/10 (Category avg: 8.3/10) - **Search Box:** 5.6/10 (Category avg: 8.0/10) - **Error and Bug Tracking:** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Exatom? - **Seller:** [Exatom](https://www.g2.com/sellers/exatom) - **Year Founded:** 2021 - **HQ Location:** Leuven, BE - **Twitter:** @Exatom\_io 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a5a26f02d900189c8b47c842af22ab24af8ebc3918cb259377eda5b94848436&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexatom%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Automotive, Marketing and Advertising - **Company Size:** 48% Medium, 30% Small #### What Do G2 Reviewers Say About Exatom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Exatom extremely **helpful** for gaining insights that enhance form efficiency and user engagement. - Users praise Exatom for its **easy implementation and powerful insights** , enhancing form efficiency and user engagement. - Users value the **powerful insights** from Exatom, enhancing form efficiency and engagement based on user behavior. - Users value the **ease of use** of Exatom, facilitating quick integration and efficiency in their workflows. - Users highlight Exatom's ability to deliver **actionable insights for optimizing lead form conversions** , greatly enhancing customer engagement. ##### Cons - Users find the **complexity of the dashboard** challenging, requiring time and experience to navigate effectively. - Users find the **learning curve steep** , especially for first-time users or those unfamiliar with data analysis. - Users find the **steep learning curve** of Exatom's dashboard challenging, particularly for those less experienced with data analysis. - Users find the **complex usability** of Exatom challenging, especially when navigating extensive KPIs and intricate forms. - Users note a **lack of information** clarity in Exatom's dashboard, making it challenging to gather insights efficiently. #### What Are Recent G2 Reviews of Exatom? **["Exatom Delivers Data-Driven Insights That Boost Conversions"](https://www.g2.com/survey_responses/exatom-review-12432654)** **Rating:** 5.0/5.0 stars _— Oliver P._ [Read full review](https://www.g2.com/survey_responses/exatom-review-12432654) **["Exatom: Reactivity and Friendliness to Optimize Engagement"](https://www.g2.com/survey_responses/exatom-review-12437168)** **Rating:** 5.0/5.0 stars _— Othman R._ [Read full review](https://www.g2.com/survey_responses/exatom-review-12437168) - [‹ Prev‹ Prev](/categories/session-replay/small-business?order=g2_score#product-list) - [1](/categories/session-replay/small-business?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [HCM Software](https://www.g2.com/categories/hcm-software) [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management) [Contract Management Software](https://www.g2.com/categories/contract-management) [Contact Center Software](https://www.g2.com/categories/contact-center) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) Similar Categories - [A/B Testing](/categories/a-b-testing-tools) - [Customer Journey Mapping](/categories/customer-journey-mapping) - [Heatmap Tools](/categories/heatmap-tools) - [Landing Page Builders](/categories/landing-page-builders) - [Other Conversion Rate Optimization](/categories/other-conversion-rate-optimization) - [Product Analytics](/categories/product-analytics) [Browse Session Replay Themes](/categories/session-replay/themes)