# Best ServiceNow Marketplace Apps *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The ServiceNow Store apps category includes a diverse range of applications designed to extend the functionality of the ServiceNow platform. These apps cater to various industries and business needs, offering solutions that enhance compliance, streamline IT operations, improve customer service, and optimize asset management. By integrating seamlessly with ServiceNow, these applications provide specialized features such as automated regulatory updates, network security change management, system health monitoring, and privileged access control. They enable organizations to address specific challenges, improve operational efficiency, and ensure compliance with industry standards. To qualify for inclusion in the ServiceNow Store Apps category, a product must: - Have features and use cases that do not fit into existing marketplace apps categories - Integrate seamlessly with the ServiceNow platform to enhance its core functionalities ## How Many ServiceNow Marketplace Apps Products Does G2 Track? **Total Products under this Category:** 417 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ManageEngine Zoho Assist - Remote Support and Screen Sharing (+2.72%) - Among all products in this category, ManageEngine Zoho Assist - Remote Support and Screen Sharing recorded the largest rating increase compared to last month *Last updated: July 20, 2026* ## How Does G2 Rank ServiceNow Marketplace Apps Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,900+ Authentic Reviews - 417+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which ServiceNow Marketplace Apps Is Best for Your Use Case? - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### ManageEngine ADManager Plus ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. The solution provides comprehensive identity risk assessment and proactive management of your organization's risk exposure by highlighting potential security vulnerabilities and visualizing attack paths to privileged entities. This enables IT teams to prioritize remediation efforts and strengthen their security posture before threats can be exploited. Use over 200 reports to gain valuable insights into identities and their access rights, and leverage customizable dashboards and scheduled report generation for continuous monitoring. The platform supports compliance frameworks including the GDPR and HIPAA through automated audit trails and detailed access reviews. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. Built-in templates streamline common tasks while multi-stage approval workflows ensure proper oversight of critical changes. ADManager Plus' Android and iOS applications help with on-the-go AD and Microsoft Entra ID management, enabling administrators to respond quickly to urgent requests. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1403&secure%5Bchosen_at%5D=2026-07-21T05%3A54%3A23Z&secure%5Bdisplayable_resource_id%5D=1403&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1403&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5689&secure%5Bresource_id%5D=1403&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservicenow-store-apps%3Fpage%3D29&secure%5Btoken%5D=a4234d3033412ccddbd8ac4d84273d5846058a18e4ae19ecb40d393984d6774b&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fad-manager%2Fsem%2Funified-iam-solution.html%3Futm_source%3DG2%26utm_medium%3Dtpac%26utm_campaign%3DADMP-servicenow&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated ServiceNow Marketplace Apps Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,948 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. **Cons:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently. **Average Rating:** 4.3/5.0 **Total Reviews:** 364 **How Do G2 Users Rate Azure Pipelines?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Azure Pipelines?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 34% Mid-Market #### What Are Azure Pipelines's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Integrations (16 reviews) - Deployment (15 reviews) - Automation (14 reviews) - Features (11 reviews) **Cons:** - Complexity (13 reviews) - Learning Curve (12 reviews) - Confusing Interface (7 reviews) - Difficult Navigation (5 reviews) - Expensive (5 reviews) ### What Do G2 Reviewers Say About Azure Pipelines? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Azure Pipelines, streamlining their CI/CD processes across multiple languages. - Users appreciate the **strong integrations** of Azure Pipelines, enhancing automation and workflow management across multiple platforms. - Users find Azure Pipelines enhances their workflow with **powerful automation and flexibility** for seamless code deployment. - Users value the **powerful automation** of Azure Pipelines, significantly enhancing efficiency in CI/CD processes and deployment workflows. - Users value the **comprehensive features** of Azure Pipelines, enhancing efficiency in software development and delivery. **Cons:** - Users find the **complexity of configuration** in Azure Pipelines can hinder usability and troubleshooting efforts. - Users face a **steep learning curve** with Azure Pipelines, making initial setup and usage challenging for beginners. - Users find the **interface confusing** , making it difficult to navigate and troubleshoot issues effectively. - Users find the **difficult navigation** of Azure Pipelines challenging, leading to frustrations during configuration and troubleshooting. - Users find Azure Pipelines **expensive** , especially for larger teams or projects, which can strain budgets significantly. #### What Are Recent G2 Reviews of Azure Pipelines? **"[Eases Data Migration with Interactive UI](https://www.g2.com/survey_responses/azure-pipelines-review-12809318)"** **Rating:** 4.5/5.0 stars *— Nilesh Y.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12809318) --- **"[Azure Pipelines Automates Builds and Deployments with Minimal Effort](https://www.g2.com/survey_responses/azure-pipelines-review-12996934)"** **Rating:** 5.0/5.0 stars *— priyanka p.* [Read full review](https://www.g2.com/survey_responses/azure-pipelines-review-12996934) --- #### What Are G2 Users Discussing About Azure Pipelines? - [What is run pipeline in Azure DevOps?](https://www.g2.com/discussions/what-is-run-pipeline-in-azure-devops) - [Is Team Foundation Server part of Visual Studio?](https://www.g2.com/discussions/visual-studio-team-services-is-team-foundation-server-part-of-visual-studio) - [What can I do with Azure DevOps pipelines?](https://www.g2.com/discussions/what-can-i-do-with-azure-devops-pipelines) - [How do I connect to Visual Studio Team Services?](https://www.g2.com/discussions/how-do-i-connect-to-visual-studio-team-services) - [What are azure pipelines used for?](https://www.g2.com/discussions/what-are-azure-pipelines-used-for) ### 3. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 769 **How Do G2 Users Rate xMatters?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind xMatters?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 28% Mid-Market #### What Are xMatters's Pros and Cons? **Pros:** - Alerting System (62 reviews) - Ease of Use (54 reviews) - Alert Management (50 reviews) - Automation (43 reviews) - Notifications (40 reviews) **Cons:** - Complexity (26 reviews) - Learning Curve (22 reviews) - Alert Issues (17 reviews) - Complex Setup (16 reviews) - Difficult Setup (16 reviews) ### What Do G2 Reviewers Say About xMatters? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. **Cons:** - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. #### What Are Recent G2 Reviews of xMatters? **"[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)"** **Rating:** 5.0/5.0 stars *— Alexander P.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) --- **"[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)"** **Rating:** 5.0/5.0 stars *— Zuhaib I.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) --- #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### 4. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,233 **How Do G2 Users Rate Dynatrace?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.5/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Debugging (53 reviews) - Insights (47 reviews) - Features (44 reviews) - Monitoring (44 reviews) **Cons:** - Learning Curve (43 reviews) - Missing Features (39 reviews) - Complexity (29 reviews) - UX Improvement (26 reviews) - Learning Difficulty (25 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process. - Users value the **real-time break point feature** for debugging code in production, enhancing their development process. - Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency. - Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions. - Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability. **Cons:** - Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively. - Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability. - Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use. - Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers. - Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features. #### What Are Recent G2 Reviews of Dynatrace? **"[Comprehensive Observability, Excellent AI, but Complex Pricing](https://www.g2.com/survey_responses/dynatrace-review-13111992)"** **Rating:** 4.0/5.0 stars *— Vishnu Vardhan N.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992) --- **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 5. [AWS Managed Services (AMS) Integration App](https://www.g2.com/products/aws-managed-services-ams-integration-app/reviews) The AWS Managed Services (AMS) Integration App is designed to seamlessly connect AWS Managed Services with the ServiceNow platform, enhancing operational efficiency and visibility. Key Features and Functionality: - Automated Incident Management: Automatically create and manage incidents in ServiceNow based on alerts from AWS Managed Services, ensuring prompt response to issues. - Change Management Synchronization: Integrate change management processes between AWS and ServiceNow, facilitating smooth and documented changes across both platforms. - Asset and Configuration Management: Maintain up-to-date records of AWS resources within ServiceNow's Configuration Management Database (CMDB), providing a comprehensive view of your IT assets. - Compliance and Governance: Monitor and enforce compliance policies by leveraging ServiceNow's governance capabilities in conjunction with AWS Managed Services. Primary Value and User Benefits: By integrating AWS Managed Services with ServiceNow, organizations can achieve a unified operational environment that enhances visibility, streamlines workflows, and improves incident and change management processes. This integration reduces manual efforts, minimizes errors, and ensures compliance, ultimately leading to more efficient and effective IT operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 131 **How Do G2 Users Rate AWS Managed Services (AMS) Integration App?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind AWS Managed Services (AMS) Integration App?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are AWS Managed Services (AMS) Integration App's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Integrations (31 reviews) - Automation (27 reviews) - Customer Support (20 reviews) - Solutions (19 reviews) **Cons:** - Complexity (29 reviews) - Expensive (24 reviews) - Lack of Customization (15 reviews) - Pricing Issues (13 reviews) - Integration Issues (11 reviews) ### What Do G2 Reviewers Say About AWS Managed Services (AMS) Integration App? *AI-generated summary from verified user reviews* **Pros:** - Users find AWS Managed Services to be **very easy to use** , ensuring smooth and secure cloud management. - Users praise the **easy integrations** of AMS Integration App, seamlessly connecting with external platforms without needing an API. - Users value the **seamless automation** of AMS, enhancing efficiency while ensuring compliance and reducing management overhead. - Users appreciate the **24/7 customer support** of AWS Managed Services, enhancing their overall service experience and satisfaction. - Users appreciate the **seamless integration** with AWS services, enhancing cloud management and data security across environments. **Cons:** - Users find the **complexity of the user interface** and setup process to be confusing and overwhelming for newcomers. - Users find the **high cost** of AWS Managed Services Integration App prohibitive, especially for smaller organizations and startups. - Users find the **lack of customization** challenging, making it hard to meet varied organizational needs. - Users point out the **high pricing issues** of AWS Managed Services, leading to unexpected bills and dissatisfaction. - Users find **integration issues** with AWS Managed Services frustrating, citing complexity and time-consuming configurations. #### What Are Recent G2 Reviews of AWS Managed Services (AMS) Integration App? **"[Trusted Cloud Operations with Automation and Peace that Everyone Needed](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978)"** **Rating:** 4.0/5.0 stars *— Akhileshwar S.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12368978) --- **"[Streamlined AWS Operations with Powerful Integration](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865)"** **Rating:** 4.5/5.0 stars *— Yes D.* [Read full review](https://www.g2.com/survey_responses/aws-managed-services-ams-integration-app-review-12086865) --- ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,452 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Helpful (167 reviews) - Customer Support (114 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 7. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. **Cons:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 8. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 945 **How Do G2 Users Rate PagerDuty?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. **Cons:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 9. [Nexthink](https://www.g2.com/products/nexthink/reviews) Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 346 **How Do G2 Users Rate Nexthink?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Nexthink?** - **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink) - **Company Website:** https://www.nexthink.com - **Year Founded:** 2004 - **HQ Location:** Prilly, CH - **Twitter:** @NexthinkNews (3,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/92771/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 83% Enterprise, 12% Mid-Market #### What Are Nexthink's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Positive Experience (40 reviews) - Insights (35 reviews) - Issue Detection (32 reviews) - Automation (26 reviews) **Cons:** - Difficult Learning (26 reviews) - Learning Curve (26 reviews) - Complexity (22 reviews) - Expensive (17 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Nexthink? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. - Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. - Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. - Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. - Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. **Cons:** - Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. - Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. - Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. - Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. - Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. #### What Are Recent G2 Reviews of Nexthink? **"[A Game-Changer for Endpoint Visibility and Proactive Support](https://www.g2.com/survey_responses/nexthink-review-12975165)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/nexthink-review-12975165) --- **"[One year with Nexthink transformed my career](https://www.g2.com/survey_responses/nexthink-review-11699586)"** **Rating:** 5.0/5.0 stars *— Ryan W.* [Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586) --- #### What Are G2 Users Discussing About Nexthink? - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment ### 10. [Microsoft Teams Notifications](https://www.g2.com/products/microsoft-teams-notifications/reviews) Microsoft Teams Notifications is a ServiceNow application designed to enhance collaboration by integrating ServiceNow's IT service management capabilities directly into Microsoft Teams. This integration enables users to receive real-time notifications and perform routine ServiceNow tasks within the Teams environment, streamlining workflows and improving response times. Key Features and Functionality: - Real-Time Notifications: Users receive instant alerts in Microsoft Teams for ServiceNow incidents, changes, and updates, ensuring timely awareness and action. - Actionable Messages: Notifications include actionable options, allowing users to approve requests, add comments, or update records directly from Teams. - Seamless Integration: The application connects ServiceNow and Microsoft Teams without the need for complex configurations, facilitating a smooth user experience. - Enhanced Collaboration: Teams can discuss and resolve ServiceNow incidents within the Teams interface, reducing the need to switch between platforms. Primary Value and User Benefits: Microsoft Teams Notifications addresses the challenge of fragmented communication between IT service management and collaboration tools. By integrating ServiceNow with Microsoft Teams, it ensures that critical information is promptly delivered to the right personnel, enabling faster decision-making and issue resolution. This integration reduces response times, enhances team collaboration, and increases overall productivity by keeping all stakeholders informed and engaged within a unified platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Microsoft Teams Notifications?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Microsoft Teams Notifications?** - **Seller:** [Cybage Software](https://www.g2.com/sellers/cybage-software-28b6b687-e215-46b2-b8e2-e3653b4e8f88) - **Year Founded:** 1995 - **HQ Location:** Pune, Maharashtra - **Twitter:** @cybagesoftware (238 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5682/ (9,271 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Enterprise, 40% Mid-Market #### What Are Microsoft Teams Notifications's Pros and Cons? **Pros:** - Communication (2 reviews) - Ease of Use (1 reviews) - Innovation (1 reviews) - Notifications (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Delays (1 reviews) - Login Issues (1 reviews) - Screen Issues (1 reviews) ### What Do G2 Reviewers Say About Microsoft Teams Notifications? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficient communication** of Microsoft Teams Notifications, facilitating quick and effective interactions among colleagues. - Users find Microsoft Teams Notifications **easy to use** , facilitating quick communication and saving valuable time. - Users value the **real-time communication** in Microsoft Teams Notifications, enhanced by customizable settings and app compatibility. - Users find Microsoft Teams Notifications to be **easier and time-saving** compared to traditional emails for communication. - Users find Microsoft Teams Notifications to greatly enhance **productivity improvement** , streamlining communication and saving valuable time. **Cons:** - Users experience **delays** and screen sharing issues, impacting the effectiveness of presentations and interactions. - Users often face **login issues** as Microsoft Teams Notifications randomly logs them out, disrupting their workflow. - Users often experience **screen issues** like lag or gray screens that hinder effective presentations and interactions. #### What Are Recent G2 Reviews of Microsoft Teams Notifications? **"[Effortless Communication and Time Savings with Microsoft Teams Notifications](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635)"** **Rating:** 5.0/5.0 stars *— Michelle R.* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-12207635) --- **"[Great for many reasons](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482)"** **Rating:** 4.5/5.0 stars *— Verified User in Individual & Family Services* [Read full review](https://www.g2.com/survey_responses/microsoft-teams-notifications-review-10672482) --- #### What Are G2 Users Discussing About Microsoft Teams Notifications? - [What are the features of Microsoft teams?](https://www.g2.com/discussions/microsoft-teams-notifications-what-are-the-features-of-microsoft-teams) - [What are Microsoft teams notifications?](https://www.g2.com/discussions/what-are-microsoft-teams-notifications) - [What are the available notification settings in Microsoft teams?](https://www.g2.com/discussions/what-are-the-available-notification-settings-in-microsoft-teams) - [How do notifications work in Microsoft teams?](https://www.g2.com/discussions/how-do-notifications-work-in-microsoft-teams) ### 11. [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) ManageEngine Endpoint Central is an all-in-one unified endpoint management and security (UEMS) solution that delivers end-to-end life cycle management and endpoint protection. From automated multi-OS patching and software deployment to asset intelligence and mobile device management, it unifies the core workflows IT teams rely on every day. On the security side, its next-generation antivirus (NGAV) uses behavioral detection, AI, and real-time analytics to detect and stop advanced threats, while built-in attack surface management, browser security, and data loss prevention keep sensitive data protected across office, remote, and frontline endpoints alike. Endpoint Central also prioritizes productivity through digital employee experience (DEX) monitoring, delivering real-time insights into device health, application performance, and endpoint telemetry so IT teams can resolve issues before they impact employees. Recognized as a leader by Gartner®, IDC, and Forrester, Endpoint Central is trusted by over 31, 000 enterprises worldwide and available in both on-premises and SaaS editions. This solution streamlines the complex landscape of endpoint management, empowering IT and security teams to manage more with less, delivering intelligent automation and AI-powered threat mitigation through one unified platform. Business benefits and ROI A commissioned Forrester Total Economic Impact™ study found that organizations deploying Endpoint Central achieved several significant business benefits, including: - 442% return on investment over three years, driven by tool consolidation, automation, and reduced operational overhead. - $4.5 million in total quantified economic benefits (present value), a net present value of $3.7 million, and a payback period of under six months. - 95% reduction in manual patching time, as well as cut licensing and insurance costs through improved security posture and compliance. - Significant reductions in compliance violations and security-related disruptions driven by Endpoint Central’s capability to convert endpoint stability and risk reduction into measurable business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,114 **How Do G2 Users Rate ManageEngine Endpoint Central?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.4/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind ManageEngine Endpoint Central?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are ManageEngine Endpoint Central's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Patch Management (407 reviews) - Features (292 reviews) - Software Deployment (283 reviews) - Endpoint Management (247 reviews) **Cons:** - Missing Features (154 reviews) - Feature Issues (119 reviews) - Patching Issues (114 reviews) - Complexity (111 reviews) - Needs Improvement (103 reviews) ### What Do G2 Reviewers Say About ManageEngine Endpoint Central? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Endpoint Central, highlighting its friendly interface and seamless integration with existing systems. - Users value the **easy and efficient patch management** system of ManageEngine Endpoint Central, enhancing security and usability. - Users love the **extensive features** of ManageEngine Endpoint Central for efficient endpoint and patch management. - Users find the **software deployment capabilities** of ManageEngine Endpoint Central to be efficient and time-saving for IT management. - Users appreciate the **rich features** of ManageEngine Endpoint Central, making endpoint and security management seamless on one platform. **Cons:** - Users find the **missing reporting functionality** a drawback, limiting effectiveness for managed service providers. - Users face challenges with **feature issues** in Endpoint Central, particularly regarding dynamic groups and unclear deployment remarks. - Users face **patching issues** with ManageEngine Endpoint Central, as it struggles to update software and hardware efficiently. - Users find the **complexity of the interface** overwhelming, with unclear guidance on features and mobile management. - Users note a **steep learning curve** and limited customization, hindering effective use of ManageEngine Endpoint Central. #### What Are Recent G2 Reviews of ManageEngine Endpoint Central? **"[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)"** **Rating:** 5.0/5.0 stars *— Rahul K.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927) --- **"[Simplifying Enterprise Patch Management with Test-and-Approve Workflows and Automation](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13103876)"** **Rating:** 4.5/5.0 stars *— Abdallah A.* [Read full review](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13103876) --- #### What Are G2 Users Discussing About ManageEngine Endpoint Central? - [What is Zoho ManageEngine Desktop Central?](https://www.g2.com/discussions/what-is-zoho-manageengine-desktop-central) - 3 comments - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-desktop-central-what-is-manageengine-software) - 1 comment, 1 upvote - [What is ManageEngine desktop?](https://www.g2.com/discussions/what-is-manageengine-desktop) - 1 comment - [What is ManageEngine Desktop Central used for?](https://www.g2.com/discussions/what-is-manageengine-desktop-central-used-for) - 1 comment ### 12. [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. **Average Rating:** 4.5/5.0 **Total Reviews:** 588 **How Do G2 Users Rate LogicMonitor?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.7/10) - **Value:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind LogicMonitor?** - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** https://www.logicmonitor.com/ - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Infrastructure Manager, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 29% Enterprise #### What Are LogicMonitor's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Implementation Ease (17 reviews) - Monitoring (17 reviews) - Comprehensive Monitoring (16 reviews) - Customer Support (16 reviews) **Cons:** - Learning Curve (9 reviews) - Limited Features (9 reviews) - Expensive (8 reviews) - Inadequate Monitoring (8 reviews) - Complexity (7 reviews) ### What Do G2 Reviewers Say About LogicMonitor? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in LogicMonitor, praising its intuitive navigation and user-friendly interface. - Users value the **ease of implementation** with LogicMonitor, praising its fast deployment and intuitive management. - Users commend the **extensive monitoring capabilities** of LogicMonitor, covering various technologies in diverse environments. - Users value **comprehensive monitoring** by LogicMonitor, offering deep visibility across applications, cloud, and hybrid infrastructures. - Users value the **excellent customer support** offered by LogicMonitor, enhancing their ability to manage environments efficiently. **Cons:** - Users find the **learning curve steep** , needing advanced skills for effective use of LogicMonitor's features. - Users note the **limited features** of LogicMonitor, leading to potential workarounds and a steep learning curve. - Users find LogicMonitor **expensive** , especially for small teams, with complex integrations and a lack of free tier options. - Users express concern over **inadequate monitoring** capabilities, making it challenging to manage traditional server workloads effectively. - Users find the **configuration complexity** challenging, requiring significant effort and skills for effective utilization of LogicMonitor. #### What Are Recent G2 Reviews of LogicMonitor? **"[Predictive Forecasting Controls Are a Math Nerd’s Dream](https://www.g2.com/survey_responses/logicmonitor-review-12957464)"** **Rating:** 4.5/5.0 stars *— Nidhi S.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12957464) --- **"[LogicMonitor has cut our MTTR 42% and provided tight ROI.](https://www.g2.com/survey_responses/logicmonitor-review-12956089)"** **Rating:** 4.5/5.0 stars *— Tiya P.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12956089) --- #### What Are G2 Users Discussing About LogicMonitor? - [What is LogicMonitor used for?](https://www.g2.com/discussions/what-is-logicmonitor-used-for) - [What does LogicMonitor do?](https://www.g2.com/discussions/what-does-logicmonitor-do) - [Where does LogicMonitor store your monitored data?](https://www.g2.com/discussions/where-does-logicmonitor-store-your-monitored-data) - [What does logic monitor do?](https://www.g2.com/discussions/what-does-logic-monitor-do) - 1 comment - [How much does LogicMonitor cost?](https://www.g2.com/discussions/how-much-does-logicmonitor-cost) ### 13. [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM. **Average Rating:** 4.3/5.0 **Total Reviews:** 335 **How Do G2 Users Rate Splunk AppDynamics?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk AppDynamics?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 35% Mid-Market #### What Are Splunk AppDynamics's Pros and Cons? **Pros:** - Automation (1 reviews) - Cloud Services (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) **Cons:** - Billing Issues (1 reviews) - Expensive (1 reviews) - Inefficient Alert System (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk AppDynamics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integration** of AppDynamics with ITSM tools, enhancing their monitoring and operational efficiency. - Users appreciate the **easy integration with ITSM tools** , enhancing their ability to monitor enterprise applications efficiently. - Users find **ease of integration** with tools like ServiceNow enhances their experience with AppDynamics significantly. - Users value the **easy integrations** with tools like Servicenow, enhancing connectivity and efficiency for application monitoring. - Users value the **easy integration** with ITSM tools like ServiceNow for enhanced application performance monitoring. **Cons:** - Users express concerns over **billing issues** , including high renewal costs and slow support timelines post-Cisco acquisition. - Users express concern over **expensive renewal costs** and delayed support timelines post-Cisco acquisition impacting overall value. - Users experience delays due to a **inefficient alert system** following Cisco's acquisition, impacting overall response times. - Users express frustration with **poor customer support** , citing slow response times and unresolved product issues post-acquisition. - Users express concerns about **high renewal costs** and extended timelines for product enhancements post-Cisco acquisition. #### What Are Recent G2 Reviews of Splunk AppDynamics? **"[Silver Bullet for Enterprise Applications Performance Monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799)"** **Rating:** 5.0/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799) --- **"[AppDynamics - A powerful analytics tool for business transactions and monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843)"** **Rating:** 4.5/5.0 stars *— Brajesh S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843) --- #### What Are G2 Users Discussing About Splunk AppDynamics? - [What is AppDynamics used for?](https://www.g2.com/discussions/what-is-appdynamics-used-for) - 1 comment ### 14. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC **Average Rating:** 4.6/5.0 **Total Reviews:** 417 **How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.9/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.7/10) - **Value:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?** - **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike) - **Company Website:** https://www.crowdstrike.com - **Year Founded:** 2011 - **HQ Location:** Sunnyvale, CA - **Twitter:** @CrowdStrike (110,809 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Analyst, Cyber Security Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 43% Enterprise, 43% Mid-Market #### What Are CrowdStrike Falcon Endpoint Protection Platform's Pros and Cons? **Pros:** - Features (113 reviews) - Threat Detection (103 reviews) - Ease of Use (98 reviews) - Security (97 reviews) - Detection (90 reviews) **Cons:** - Expensive (54 reviews) - Complexity (39 reviews) - Learning Curve (35 reviews) - Limited Features (31 reviews) - Pricing Issues (29 reviews) ### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing operational efficiency and security. - Users value the **effective threat detection** of CrowdStrike Falcon, ensuring robust security without compromising system performance. - Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from a lightweight and efficient security solution. - Users appreciate the **advanced real-time threat protection** of CrowdStrike Falcon, enhancing security with minimal system impact. - Users appreciate the **strong threat detection** of CrowdStrike Falcon, effectively catching both known and unknown threats seamlessly. **Cons:** - Users find the **cost of CrowdStrike Falcon** to be high, especially for smaller teams needing advanced features. - Users face **initial complexity and a steep learning curve** with CrowdStrike Falcon, making it challenging for non-technical personnel. - Users find the **initial learning curve** of CrowdStrike challenging, especially transitioning from other systems like Splunk. - Users find the **high cost and limited features** frustrating, particularly for smaller teams needing advanced capabilities. - Users express concern over **pricing issues** , especially for smaller organizations needing advanced features with additional licensing costs. #### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform? **"[Crowdstrike Falcon: Proactive Security, Steep Learning Curve](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)"** **Rating:** 5.0/5.0 stars *— Ansh B.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852) --- **"[Lightweight Deployment, Powerful Incident Response Visibility](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621) --- #### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform? - [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment - [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment - [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment - [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost) - [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection) ### 15. [timeSheets](https://www.g2.com/products/timesheets/reviews) TimeSheets is a comprehensive application designed to streamline time tracking and management within the ServiceNow platform. It enables organizations to efficiently monitor employee work hours, project timelines, and resource allocation, ensuring accurate record-keeping and enhanced productivity. Key Features and Functionality: - Automated Time Tracking: Facilitates seamless recording of work hours, reducing manual entry errors and saving time. - Project Management Integration: Allows for the association of time entries with specific projects, providing clear insights into project progress and resource utilization. - Customizable Approval Workflows: Supports tailored approval processes to align with organizational policies and ensure compliance. - Real-Time Reporting and Analytics: Offers comprehensive reports and dashboards for informed decision-making and performance evaluation. - User-Friendly Interface: Provides an intuitive design for easy navigation and quick adoption by users. Primary Value and Problem Solved: TimeSheets addresses the challenges of manual time tracking by automating the process, thereby reducing errors and administrative overhead. It enhances visibility into workforce activities and project statuses, enabling managers to make data-driven decisions. By integrating seamlessly with the ServiceNow ecosystem, TimeSheets ensures a cohesive experience, improving operational efficiency and compliance with organizational standards. **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate timeSheets?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind timeSheets?** - **Seller:** [Abhra](https://www.g2.com/sellers/abhra) - **HQ Location:** Manchester, US - **Twitter:** @abhraInc (412 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4791402 (57 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Mid-Market, 30% Small-Business #### What Are timeSheets's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Productivity Improvement (7 reviews) - Solutions (4 reviews) - Tracking (4 reviews) - User Interface (4 reviews) **Cons:** - Lack of Customization (5 reviews) - Integration Issues (2 reviews) - Complexity (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About timeSheets? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of timeSheets, enabling effortless tracking of hours and tasks with an intuitive interface. - Users find that timeSheets significantly enhances **productivity improvement** by accurately tracking employee hours and activities. - Users love the **automation of work hour tracking** in TimeSheets, providing accuracy and simplifying payroll processes. - Users appreciate the **effective project tracking** of timeSheets, making task management and approvals hassle-free. - Users value the **user-friendly interface** of timeSheets, simplifying time tracking and enhancing productivity monitoring. **Cons:** - Users find a **lack of customization** in timeSheets, wishing for ready-made templates to ease report creation. - Users find **integration issues** with timeSheets that lead to complexities and manual data entry challenges. - Users find the **initial complexity** of timeSheets challenging, impacting ease of use and implementation. - Users desire more **flexible customization** options in timeSheets to better meet their diverse industry needs. - Users find the **limited features** frustrating, particularly lacking sorting options for effective reporting on timesheets. #### What Are Recent G2 Reviews of timeSheets? **"[A software that will optimize time management in your business](https://www.g2.com/survey_responses/timesheets-review-11373569)"** **Rating:** 4.5/5.0 stars *— Kriti K.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11373569) --- **"[A simple tool for time management in a business](https://www.g2.com/survey_responses/timesheets-review-11345637)"** **Rating:** 4.5/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/timesheets-review-11345637) --- #### What Are G2 Users Discussing About timeSheets? - [What is timeSheets used for?](https://www.g2.com/discussions/what-is-timesheets-used-for) ### 16. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 415 **How Do G2 Users Rate Splunk Enterprise?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Innovation (13 reviews) - Customization (12 reviews) - Ease of Use (10 reviews) - Log Management (8 reviews) - Reporting Features (8 reviews) **Cons:** - Expensive (8 reviews) - Learning Curve (8 reviews) - Expensive Licensing (5 reviews) - Integration Issues (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users value the **innovation** of Splunk Enterprise, appreciating its user-friendly features and powerful analytics capabilities. - Users value the **customization features** of Splunk Enterprise, enabling tailored insights and dynamic dashboards for effective monitoring. - Users commend the **ease of use** of Splunk Enterprise, enhancing effective monitoring and quick issue resolution. - Users value the **efficient log management** capabilities of Splunk Enterprise for accurate analysis and insights. - Users value the **powerful reporting features** of Splunk Enterprise, enhancing data analysis and visualization capabilities significantly. **Cons:** - Users find Splunk Enterprise to be **expensive** , especially as data volumes grow, impacting smaller teams' operations. - Users face a **steep learning curve** with Splunk Enterprise, which can hinder quick mastery of its features. - Users highlight the **expensive licensing** of Splunk Enterprise, making it difficult for some companies to adopt. - Users face **integration issues** with Splunk Enterprise, requiring better add-ons and simpler architecture for easier deployment. - Users feel that Splunk Enterprise has **missing features** , lacking important add-ons and more flexible data onboarding options. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- **"[Excellent Enterprise Observability and Log Management Solution for Hybrid Cloud Infrastructure](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230)"** **Rating:** 4.5/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12045230) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 17. [HappySignals Experience Management for IT](https://www.g2.com/products/happysignals-experience-management-for-it/reviews) HappySignals is the IT Experience Intelligence platform that puts people at the heart of IT decisions. Going beyond traditional CSAT scores and DEX telemetry, HappySignals connects continuous, high-response employee feedback to real operational and technical data — giving IT leaders the full picture of how technology actually feels to the people using it, and where it's quietly costing them time. IT dashboards can show green while employees silently struggle. Tickets close, SLAs are met, but frustration stays. HappySignals reveals what those metrics miss. With research-backed surveys, external benchmarks, and consistently high response rates, IT teams get trustworthy, comparable data — broken down by role, location, team, service, and channel — so leaders can spot hidden pockets of poor experience and prioritize the fixes that create the most value. What makes HappySignals different: - The whole story behind the experience — combine experience and operational data to see not just the score, but exactly why people feel the way they do. - Validated surveys and global benchmarks — standardized, research-backed surveys that accelerate time-to-value and show you what good looks like across peers, regions, and services. - An AI-powered experience advisor — ask any question and get clear answers in seconds, with themes, summaries, and executive-ready reports drawn from over a decade of experience insights and millions of responses. - Lost productivity measurement — translate experience into business impact by quantifying the time employees lose to IT friction, and prove ROI in language the business understands. - Ready to deploy — certified integrations with ServiceNow, BMC, Nexthink, and more, with a proven methodology out of the box. ISO 27001:2022 certified, GDPR-aligned, and hosted on Microsoft Azure with global data center options. Customers consistently uncover that 13% of tickets drive 80% of lost productivity, achieve 20–40% higher response rates than typical CSAT surveys, and recover an average of 26% of lost time in the first year. Leading IT organizations including Nestlé, Campari Group, Cargotec, Invesco, Suntory, Siemens Healthineers and Wiley use HappySignals to evolve IT from a cost center into a strategic business partner — turning experience into intelligence, and intelligence into real impact. Built for CIOs, IT leaders, service delivery managers, ITSM and DEX owners, and digital workplace teams. **Average Rating:** 4.8/5.0 **Total Reviews:** 27 **How Do G2 Users Rate HappySignals Experience Management for IT?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind HappySignals Experience Management for IT?** - **Seller:** [HappySignals OY](https://www.g2.com/sellers/happysignals-oy) - **Company Website:** https://happysignals.com - **Year Founded:** 2014 - **HQ Location:** Helsinki, Southern Finland - **Twitter:** @HappySignalsLtd (570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7575309/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of HappySignals Experience Management for IT? **"[HappySignals lives up to their values!](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151)"** **Rating:** 5.0/5.0 stars *— Zoe Elena M.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-9812151) --- **"[HappySignals - Delivering Deep Experience Insights with First-Class Onboarding](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535)"** **Rating:** 5.0/5.0 stars *— Adam N.* [Read full review](https://www.g2.com/survey_responses/happysignals-experience-management-for-it-review-12966535) --- #### What Are G2 Users Discussing About HappySignals Experience Management for IT? - [What is HappySignals Experience Management for IT used for?](https://www.g2.com/discussions/what-is-happysignals-experience-management-for-it-used-for) ### 18. [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews) InsightVM is Rapid7’s vulnerability risk management offering that advances security through cross-department clarity, a deeper understanding of risk, and measurable progress. By informing and aligning technical teams, security teams can remediate vulnerabilities and build Security into the core of the organization. With InsightVM, security teams can: Gain Clarity Into Risk and Across Teams Better understand the risk in your modern environment so you can work in lockstep with technical teams. Extend Security’s Influence Align traditionally siloed teams and drive impact with the shared view and common language of InsightVM. See Shared Progress Take a proactive approach to security with tracking and metrics that create accountability and recognize progress. **Average Rating:** 4.4/5.0 **Total Reviews:** 69 **How Do G2 Users Rate InsightVM (Nexpose)?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 10.0/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.8/10 (Category avg: 8.7/10) - **Value:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind InsightVM (Nexpose)?** - **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7) - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **Twitter:** @rapid7 (124,405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®) - **Ownership:** NASDAQ:RPD **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Enterprise, 32% Mid-Market #### What Are InsightVM (Nexpose)'s Pros and Cons? **Pros:** - Automation (4 reviews) - Vulnerability Identification (4 reviews) - Asset Management (3 reviews) - Features (3 reviews) - Prioritization (3 reviews) **Cons:** - Complexity (3 reviews) - Performance Issues (2 reviews) - Resource Limitations (2 reviews) - Resource Management (2 reviews) - Time-Consuming (2 reviews) ### What Do G2 Reviewers Say About InsightVM (Nexpose)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of InsightVM, streamlining workflows and reducing effort in vulnerability management. - Users value the **real-time visibility** of InsightVM, enabling effective continuous monitoring and swift vulnerability detection. - Users value the **efficient asset management** features of InsightVM, enhancing tracking, tagging, and prioritization of vulnerabilities. - Users appreciate the **clear, actionable risk scoring** and live dashboards of InsightVM that enhance asset management. - Users value the **clear risk scoring and live dashboards** of InsightVM for prioritizing asset exposure effectively. **Cons:** - Users find the **complexity** of InsightVM challenging, particularly during initial setup and ongoing administration. - Users experience **performance issues** with heavy scans and slow support responses impacting their overall experience with InsightVM. - Users face **resource limitations** that can complicate optimization efforts, impacting overall performance when using InsightVM. - Users often face challenges with **high memory consumption** , requiring careful management to optimize resource usage effectively. - Users find **InsightVM's resource consumption management** tedious, particularly when optimizing scans and custom reports at scale. #### What Are Recent G2 Reviews of InsightVM (Nexpose)? **"[InsightVM’s Actionable Risk Scoring and Live Dashboards Impress](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296)"** **Rating:** 5.0/5.0 stars *— tali k.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-11922296) --- **"[Nexpose is an excellent tool that helps identify vulnerabilities.](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228)"** **Rating:** 5.0/5.0 stars *— Sagar U.* [Read full review](https://www.g2.com/survey_responses/insightvm-nexpose-review-9779228) --- #### What Are G2 Users Discussing About InsightVM (Nexpose)? - [What is InsightVM (Nexpose) used for?](https://www.g2.com/discussions/what-is-insightvm-nexpose-used-for) - 1 comment - [What is InsightVM?](https://www.g2.com/discussions/what-is-insightvm) - 1 comment - [What is nexpose InsightVM agent?](https://www.g2.com/discussions/what-is-nexpose-insightvm-agent) - [What is the difference between nexpose and InsightVM?](https://www.g2.com/discussions/what-is-the-difference-between-nexpose-and-insightvm) - [What can nexpose scan?](https://www.g2.com/discussions/what-can-nexpose-scan) ### 19. [HR WorkFlow for ServiceNow](https://www.g2.com/products/hr-workflow-for-servicenow/reviews) HR WorkFlow for ServiceNow is a comprehensive solution designed to streamline and automate human resources processes within organizations. By leveraging the robust capabilities of the ServiceNow platform, this product enhances employee experiences and boosts productivity through efficient digital workflows. Key Features and Functionality: - HR Service Delivery (HRSD): Manages HR requests and inquiries, facilitating seamless communication between employees and HR departments. - Onboarding and Offboarding Workflows: Automates the processes associated with employee entry and exit, ensuring timely and accurate completion of tasks. - Event and Company Activity Management: Organizes and tracks company events, enhancing employee engagement and participation. - Knowledge Base Integration: Provides a centralized repository for HR-related information, enabling employees to access necessary resources quickly. Primary Value and Solutions Provided: HR WorkFlow for ServiceNow addresses common challenges in HR management by digitizing and automating manual processes. This transformation reduces reliance on paper-based systems, minimizes errors, and accelerates task completion. Employees benefit from improved access to HR services and information, leading to higher satisfaction and engagement. HR departments experience increased efficiency, allowing them to focus on strategic initiatives rather than administrative tasks. Overall, the solution fosters a more agile and responsive HR environment, aligning with modern organizational needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 20 **How Do G2 Users Rate HR WorkFlow for ServiceNow?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind HR WorkFlow for ServiceNow?** - **Seller:** [Rococo Co Ltd](https://www.g2.com/sellers/rococo-co-ltd) - **Year Founded:** 1994 - **HQ Location:** 2-1-5 Nishi-Shinsaibashi Chuo-ku, Osaka - **LinkedIn® Page:** https://www.linkedin.com/company/rococo-co.-ltd./ (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 45% Mid-Market #### What Are HR WorkFlow for ServiceNow's Pros and Cons? **Pros:** - Automation (10 reviews) - Efficiency Optimization (6 reviews) - Ease of Use (4 reviews) - Easy Integrations (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (10 reviews) - Expensive (3 reviews) - Lack of Customization (3 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About HR WorkFlow for ServiceNow? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of HR WorkFlow for ServiceNow, enhancing efficiency and reducing manual tasks. - Users value the **efficiency optimization** of HR WorkFlow, enhancing HR processes and significantly improving employee experiences. - Users love the **user-friendly interface** of HR WorkFlow, allowing easy updates without HR assistance. - Users value the **easy integrations** of HR WorkFlow for ServiceNow, enhancing productivity and streamlining HR operations effortlessly. - Users value the **seamless integrations** of HR WorkFlow for ServiceNow, enhancing system consistency and user experience. **Cons:** - Users find the **complexity of configuration** in HR WorkFlow for ServiceNow to be a significant obstacle, especially for newcomers. - Users find the **subscription fees expensive** and report complexity in navigating the HR WorkFlow setup and licensing. - Users face **difficulties in customization** , making the implementation of HR WorkFlow for ServiceNow time-consuming and costly. - Users find the **learning curve steep** , requiring experienced ServiceNow individuals to maximize the product's potential. - Users highlight the need for **improved customer support** to enhance their experience with HR WorkFlow for ServiceNow. #### What Are Recent G2 Reviews of HR WorkFlow for ServiceNow? **"[Service now recommendation for The HR work flow](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025)"** **Rating:** 4.0/5.0 stars *— Swamy j.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10763025) --- **"[The best HR workflow tool](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991)"** **Rating:** 5.0/5.0 stars *— Hind H.* [Read full review](https://www.g2.com/survey_responses/hr-workflow-for-servicenow-review-10751991) --- ### 20. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 119 **How Do G2 Users Rate BigPanda?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation. - Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows. - Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly. - Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows. #### What Are Recent G2 Reviews of BigPanda? **"[A Game-Changer for Alert Management](https://www.g2.com/survey_responses/bigpanda-review-13087122)"** **Rating:** 5.0/5.0 stars *— Edward T.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13087122) --- **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 21. [Celonis](https://www.g2.com/products/celonis/reviews) Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. **Average Rating:** 4.5/5.0 **Total Reviews:** 289 **How Do G2 Users Rate Celonis?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.3/10 (Category avg: 8.8/10) - **Ease of Setup:** 8.1/10 (Category avg: 8.7/10) - **Value:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Celonis?** - **Seller:** [Celonis](https://www.g2.com/sellers/celonis) - **Company Website:** https://www.celonis.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Celonis (17,449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Consultant, Analyst - **Top Industries:** Information Technology and Services, Oil & Energy - **Company Size:** 62% Enterprise, 20% Small-Business #### What Are Celonis's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Efficiency (17 reviews) - Insights (15 reviews) - User Interface (15 reviews) - Features (14 reviews) **Cons:** - Learning Curve (15 reviews) - Complexity (13 reviews) - Missing Features (10 reviews) - Limited Features (9 reviews) - Slow Performance (8 reviews) ### What Do G2 Reviewers Say About Celonis? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Celonis, making complex data easily accessible for all team members. - Users value the **efficiency of real-time insights** from Celonis, facilitating swift identification of process improvements. - Users value the **exceptional visibility** Celonis provides into business processes, enabling quick identification of inefficiencies and improvements. - Users appreciate the **user-friendly interface** of Celonis, enjoying smooth navigation and powerful insights for decision-making. - Users value the **user-friendly environment** of Celonis, making it accessible for everyone while delivering powerful analysis features. **Cons:** - Users find the **learning curve steep** , necessitating considerable training and technical effort for effective use of Celonis. - Users find the **complexity of initial setup and navigation** in Celonis to be overwhelming for beginners. - Users express concerns about **missing features** , as new capabilities often require additional licensing and support is slow. - Users note **limited features** in Celonis, particularly in the filter bar and Copilot functionalities, hindering usability. - Users experience **slow performance** with occasional processing delays and minor bugs impacting the overall efficiency. #### What Are Recent G2 Reviews of Celonis? **"[Great for understanding where business processes slow down](https://www.g2.com/survey_responses/celonis-review-13110167)"** **Rating:** 4.5/5.0 stars *— Henrik O.* [Read full review](https://www.g2.com/survey_responses/celonis-review-13110167) --- **"[Helped us understand why our processes were slowing down](https://www.g2.com/survey_responses/celonis-review-13117514)"** **Rating:** 4.5/5.0 stars *— Michelle M.* [Read full review](https://www.g2.com/survey_responses/celonis-review-13117514) --- #### What Are G2 Users Discussing About Celonis? - [What is Celonis used for?](https://www.g2.com/discussions/what-is-celonis-used-for) - 1 comment - [How much does Celonis cost?](https://www.g2.com/discussions/how-much-does-celonis-cost) - 1 comment - [What is SAP Celonis?](https://www.g2.com/discussions/what-is-sap-celonis) - 2 comments - [What does Celonis do?](https://www.g2.com/discussions/what-does-celonis-do) - [What is Celonis software?](https://www.g2.com/discussions/what-is-celonis-software) - 1 comment ### 22. [AutomationEdge](https://www.g2.com/products/automationedge/reviews) AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate AutomationEdge?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 7.7/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.7/10) - **Value:** 7.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AutomationEdge?** - **Seller:** [AutomationEdge](https://www.g2.com/sellers/automationedge) - **Year Founded:** 2015 - **HQ Location:** Houston, Texas - **Twitter:** @AutomationEdge (422 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10390971/ (592 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 39% Enterprise #### What Are AutomationEdge's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (2 reviews) - Automation (1 reviews) - Bot Creation (1 reviews) - Ease of Learning (1 reviews) **Cons:** - Complexity (1 reviews) - Lack of Guidance (1 reviews) - Learning Curve (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About AutomationEdge? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy automation** of workflows with AutomationEdge, enjoying its user-friendly and intuitive interface. - Users appreciate the **intuitive interface** of AutomationEdge, making workflow automation simple and accessible for all skill levels. - Users love the **easy workflow automation** of AutomationEdge, appreciating its intuitive interface and smooth bot performance. - Users love the **easy bot creation** in AutomationEdge, appreciating its intuitive interface and smooth deployment. - Users find AutomationEdge to be **user-friendly and simple to learn** , making the onboarding process quick and comfortable. **Cons:** - Users find the **initial setup complexity** challenging, especially beginners who may require additional guidance to navigate workflows. - Users find the **lack of guidance** challenging for beginners, especially during the initial setup of complex workflows. - Users experience a **learning curve** with complex workflows, making initial setup challenging for beginners without guidance. - Users find the **steep learning curve** challenging initially, requiring guidance before they can effectively use AutomationEdge. #### What Are Recent G2 Reviews of AutomationEdge? **"[Exceptionally User-Friendly and Effortless to Learn](https://www.g2.com/survey_responses/automationedge-review-11942306)"** **Rating:** 5.0/5.0 stars *— Courtney W.* [Read full review](https://www.g2.com/survey_responses/automationedge-review-11942306) --- **"[Effortless Workflow Automation with an Intuitive Interface](https://www.g2.com/survey_responses/automationedge-review-12081346)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/automationedge-review-12081346) --- #### What Are G2 Users Discussing About AutomationEdge? - [What is AutomationEdge used for?](https://www.g2.com/discussions/what-is-automationedge-used-for) - 1 comment ### 23. [Form I-9 & E-Verify](https://www.g2.com/products/form-i-9-e-verify/reviews) Form I-9 Compliance, offered by First Advantage, is a cloud-based solution designed to streamline the employment eligibility verification process for organizations. By digitizing Form I-9 and integrating with E-Verify, it enables employers to efficiently manage and maintain compliance with federal regulations, reducing the risk of errors and penalties associated with manual processes. Key Features and Functionality: - Digital Accessibility: Complete Form I-9 and E-Verify processes remotely using tablets, smartphones, or laptops, facilitating seamless onboarding for remote hires. - Electronic Signatures: Utilize various methods for electronic signatures, including mouse, stylus, or finger (on touch-enabled devices), ensuring flexibility and ease of use. - Cloud-Based Platform: Access the system anytime, anywhere, without the need for on-premises infrastructure, enhancing operational efficiency. - Integration with E-Verify: Automatically submit employment eligibility information to the E-Verify system, ensuring compliance with federal requirements. - Audit Trails and Reporting: Maintain comprehensive records and generate reports to monitor compliance and facilitate audits. Primary Value and Solutions Provided: Form I-9 Compliance addresses the challenges associated with manual employment verification processes by offering a secure, efficient, and compliant digital solution. It reduces the time required to complete I-9 forms from days to minutes, minimizes errors through guided workflows, and ensures adherence to legal requirements. This solution is particularly beneficial for organizations with remote or distributed workforces, enabling consistent and reliable onboarding practices across various locations. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Form I-9 & E-Verify?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.8/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.7/10) - **Value:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Form I-9 & E-Verify?** - **Seller:** [Form I-9 Compliance](https://www.g2.com/sellers/form-i-9-compliance) - **Year Founded:** 2004 - **HQ Location:** Newport Beach, CA - **Twitter:** @FormI9 (132 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/form-i-9-compliance-llc (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 56% Mid-Market, 33% Small-Business #### What Are Form I-9 & E-Verify's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Easy Access (1 reviews) - Efficiency Optimization (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Complexity (2 reviews) - Lack of Customization (2 reviews) - Small Business Exclusion (2 reviews) - Technical Issues (2 reviews) - Security Vulnerabilities (1 reviews) ### What Do G2 Reviewers Say About Form I-9 & E-Verify? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Form I-9 & E-Verify simplifies the onboarding process significantly. - Users appreciate the **quick response of customer support** for I-9 & E-Verify, enhancing their overall experience. - Users value the **easy access** of Form I-9 & E-Verify, simplifying onboarding and ensuring efficient results. - Users praise the **efficiency optimization** of Form I-9 & E-Verify, enabling a fast and streamlined verification process. - Users appreciate the **navigation ease** of Form I-9 & E-Verify, enabling quick and efficient onboarding processes. **Cons:** - Users find the system **slow and complex** , requiring extensive training and often complicating the hiring process unnecessarily. - Users find the **lack of customization** limits their ability to tailor workflows and templates effectively. - Users highlight the **complex initial setup** of E-Verify which complicates the hiring process for small businesses. - Users often face **technical issues** with Form I-9 & E-Verify, including freezing and difficulties in viewing and filling out the form. - Users face **security vulnerabilities** with Form I-9 & E-Verify, leading to complicated red tape and verification issues. #### What Are Recent G2 Reviews of Form I-9 & E-Verify? **"[Form I-9 & E-Verify - Useful](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529)"** **Rating:** 4.5/5.0 stars *— Mohit C.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-10780529) --- **"[Speeds Up Candidate Onboarding](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507)"** **Rating:** 4.5/5.0 stars *— Lisa v.* [Read full review](https://www.g2.com/survey_responses/form-i-9-e-verify-review-12607507) --- #### What Are G2 Users Discussing About Form I-9 & E-Verify? - [What is Form I-9 & E-Verify used for?](https://www.g2.com/discussions/what-is-form-i-9-e-verify-used-for) - 1 comment ### 24. [Trello Integration](https://www.g2.com/products/trello-integration/reviews) The Trello Integration for ServiceNow enables seamless synchronization between ServiceNow records and Trello boards, facilitating efficient collaboration and project management. This integration allows users to create and update Trello boards and cards directly from ServiceNow releases and stories, ensuring that both platforms remain aligned in real-time. Key Features and Functionality: - Bi-Directional Synchronization: Automatically syncs data between ServiceNow and Trello, allowing for the creation and updating of Trello boards from ServiceNow releases, and vice versa. - Card Management: Enables the creation and updating of Trello cards from ServiceNow stories, ensuring that task details are consistently reflected across both platforms. - Real-Time Updates: Ensures that any changes made in ServiceNow are immediately reflected in Trello, and vice versa, maintaining up-to-date information across both systems. Primary Value and User Benefits: This integration streamlines workflows by bridging the gap between ServiceNow's IT service management capabilities and Trello's project management tools. It eliminates the need for manual data entry and reduces the risk of discrepancies between platforms, enhancing team collaboration and productivity. By keeping records synchronized, teams can focus on their tasks without worrying about data consistency, leading to more efficient project execution and improved service delivery. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Trello Integration?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 8.6/10 (Category avg: 8.8/10) - **Ease of Setup:** 7.9/10 (Category avg: 8.7/10) - **Value:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Trello Integration?** - **Seller:** [Evergreen Systems](https://www.g2.com/sellers/evergreen-systems) - **Year Founded:** 1979 - **HQ Location:** Seattle, Washington - **LinkedIn® Page:** https://www.linkedin.com/company/evergreen-power-systems-inc- (38 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are Trello Integration's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Implementation Ease (1 reviews) - Productivity Improvement (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trello Integration? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation of workflows** in Trello, significantly improving efficiency and team collaboration. - Users value the **enhanced communication** Trello provides, facilitating team connectivity and streamlining workflow management. - Users appreciate the **ease of use** of Trello Integration, facilitating seamless team collaboration and efficient task management. - Users find the **implementation ease** of Trello Integration excellent, enhancing team communication and streamlining processes effectively. - Users find that Trello Integration significantly enhances **productivity** , streamlining processes and improving team communication effectively. **Cons:** - Users report **minor integration issues** with Trello and Teams, likely tied to internal IT configurations rather than Trello. #### What Are Recent G2 Reviews of Trello Integration? **"[Trello great for organizing and keeping remote and on site employees insync](https://www.g2.com/survey_responses/trello-integration-review-11760580)"** **Rating:** 5.0/5.0 stars *— Kathy F.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-11760580) --- **"[Trello is best for small task management](https://www.g2.com/survey_responses/trello-integration-review-9702096)"** **Rating:** 5.0/5.0 stars *— Khan M.* [Read full review](https://www.g2.com/survey_responses/trello-integration-review-9702096) --- #### What Are G2 Users Discussing About Trello Integration? - [What are the benefits of using Trello?](https://www.g2.com/discussions/trello-integration-what-are-the-benefits-of-using-trello) - [What are the benefits of using Trello?](https://www.g2.com/discussions/what-are-the-benefits-of-using-trello) - [Does trello integrate with things?](https://www.g2.com/discussions/does-trello-integrate-with-things) - [What does trello software do?](https://www.g2.com/discussions/what-does-trello-software-do) - [What are features of trello?](https://www.g2.com/discussions/what-are-features-of-trello) ### 25. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 197 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **ServiceNow Integration:** 9.2/10 (Category avg: 8.8/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.7/10) - **Value:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. **Cons:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. - Users often face **application crashes and poor support** , complicating account management across multiple platforms. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ## What Is ServiceNow Marketplace Apps? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps) ## What Software Categories Are Similar to ServiceNow Marketplace Apps? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [IT Alerting Software](https://www.g2.com/categories/it-alerting) - [AIOps Tools](https://www.g2.com/categories/aiops-platforms) - [SAP Store Software](https://www.g2.com/categories/sap-store) - [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)