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The Top 20 Easiest To Use Service Desk Software

See the top Service Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Helpdesk 365

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

Mid Market

77%

Enterprise

14%

Freshservice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

62%

Enterprise

20%

SysAid

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

ServiceNow IT Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

Mid Market

21%

Enterprise

73%

Jira Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Splashtop Remote Support

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

63%

Mid Market

33%

Enterprise

Autotask

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

7.9

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

68%

Mid Market

28%

Enterprise

Proactivanet

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

#10

ClearFeed

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

35%

Mid Market

58%

Enterprise

#11

SolarWinds Service Desk

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

24%

#12

Siit

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.1

9.9

Customer Segment Breakdown

Small Business

64%

Mid Market

36%

#13

Wolken Service Desk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

27%

Mid Market

60%

Enterprise

13%

#14

Alloy Navigator

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

63%

Mid Market

30%

Enterprise

#15

Kaseya VSA

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

52%

Mid Market

42%

Enterprise

#16

Halp

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

13%

Mid Market

83%

Enterprise

#17

monday service

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

39%

Mid Market

39%

Enterprise

22%

#18

GLPI

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

8.4

Customer Segment Breakdown

Small Business

31%

Mid Market

39%

Enterprise

31%

#19

Motadata ServiceOps

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

14%

Mid Market

71%

Enterprise

14%

#20

Eden

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

16%

Mid Market

64%

Enterprise

20%