Best Service Desk Software - Page 8
Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Featured Service Desk Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and res
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
The Serviceaide Point of Business Platform is a highly customizable enterprise service management solution designed to help organizations efficiently manage and automate a wide range of business and s
- 100% Small-Business
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being u
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization
- 100% Mid-Market
617 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, he
- 83% Mid-Market
- 17% Small-Business
6 Twitter followers
- Overview
- User Satisfaction
- Seller Details
With over 30 years of industry experience, we offer service desk software designed to adapt seamlessly to your organisation's needs. Our commitment to excellence is underscored by our rare SDI reporti
- 100% Enterprise
633 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Introducing Ticketing As A Service, a modern Certified Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing suppo
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Optimize asset, configuration and desktop management
- 100% Mid-Market
487 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kas
- 100% Enterprise
290 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Service Support is a SaaS solution for receiving and managing internal requests to the company, which covers all of your service centers: General Resources, IT, Telephony, Human Resources, etc.
75 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CDESK is an excellent helpdesk tool for any company or institution. It is an important tool for digitizing processes thanks to its built-in modules and the possibility of interfacing with other softwa
- Overview
- User Satisfaction
- Seller Details
Continual Service Improvement (CSI) is essential for any company, business, or organization striving for excellence. It plays a pivotal role in driving enhanced service quality, delivering significant
- Overview
- User Satisfaction
- Seller Details
EcholoN, the Enterprise Service Management Software Suite, is a comprehensive solution for service, support and customer care. With the EcholoN Enterprise Service Management Suite, we offer a compreh
- Overview
- User Satisfaction
- Seller Details
Ellevo Next is a fast growing, omnichannel service desk and services management software designed for internal and external (B2B) uses. Ellevo Next is a complete solution for IT, service desk, share
- Overview
- User Satisfaction
- Seller Details
Searching for a help desk, trouble ticketing solution, issue tracking software, service desk software, or customer service software solution that can be modularly expanded to a complete ITSM software?
