# Best Service Desk Software - Page 8

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 14, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2647&focus%5B%5D=2001)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SysAid, and SolarWinds Service Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=sysaid&focus%5B%5D=solarwinds-service-desk)

**Sponsored**

### Google Kubernetes Engine (GKE)

A scalable and automated Kubernetes service. GKE is a simple way to automatically deploy, scale, and manage Kubernetes.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-15T09%3A15%3A34Z&secure%5Bdisplayable_resource_id%5D=651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=20056&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20056&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Fpage%3D8&secure%5Btoken%5D=9414c073dfa215007bded866dcececeec71f28747790a0e6cb9ebff9bfd79315&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fkubernetes-engine%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-kubernetes%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [BackHQ](https://www.g2.com/products/backhq/reviews)

Back is the first employee service platform for internal service teams to organize and automate all workplace requests and processes on one intuitive platform. It provides employees with a convenient way to get help and information and always know who is taking care of their question. The platform integrates with various communication channels (including Slack and email), so employees can submit requests the way they are used to. Back centralizes all requests in one easy-to-use platform and helps internal service teams respond to them using approvals, forms, reports and integrations. Back automatically answers recurring requests and tasks that do not require the experts’ involvement, saving the experts valuable time. Back provides full transparency to managers by tracking the time their teams spend on resolving requests and helping you proactively identify trends to improve internal workflows.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind BackHQ?

- **Seller:** [BackHQ](https://www.g2.com/sellers/backhq)
- **Year Founded:** 2015
- **HQ Location:** Munich, Bavaria, Germany
- **LinkedIn® Page:** [de.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7972caa51b4e0cba663983d5e4fe53144746386a8e7a2a0f670f19eeb74faf&secure%5Burl%5D=https%3A%2F%2Fde.linkedin.com%2Fcompany%2Fpersonio&secure%5Burl_type%5D=linkedin_company_website)  
1,996 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of BackHQ?

**["The ease of use is simply brilliant!"](https://www.g2.com/survey_responses/backhq-review-4231111)**

**Rating:** 5.0/5.0 stars

_— Janis Z._

[Read full review](https://www.g2.com/survey_responses/backhq-review-4231111)

**["My experience summary with Back"](https://www.g2.com/survey_responses/backhq-review-4349886)**

**Rating:** 5.0/5.0 stars

_— Saman Z._

[Read full review](https://www.g2.com/survey_responses/backhq-review-4349886)

#### What Are G2 Users Discussing About BackHQ?

- [What is BackHQ used for?](https://www.g2.com/discussions/what-is-backhq-used-for)

### [deeploi](https://www.g2.com/products/deeploi/reviews)

deeploi is the all-in-one IT management platform that helps companies keep their IT simple, secure, efficient and stress-free. The platform is designed for HR teams, founders, and IT leads who want to stop worrying about IT, automate routine tasks, and maintain full visibility. With deeploi, core IT tasks like onboarding and offboarding, device, software, and account management, as well as governance, security, and compliance, run automatically in one place. Personal IT expert support is available exactly when it’s needed. This reduces operational IT stress, minimizes security risks, and delivers measurable value. What you get: • Onboard new hires in under 5 minutes • Order and assign devices in just a few clicks • Securely configured laptops from day one • Support for GDPR compliance and ISO readiness • A real-time overview of all devices, users, and licenses • Unlimited IT support with response times under 30 minutes More than 200 companies across Europe, from startups to agencies and consultancies with 1 to 500+ employees, trust deeploi to run their IT reliably. Pricing is based on a monthly subscription starting at €19 per employee. Additional services such as advanced device protection, managed backups, and Microsoft license procurement, are available at an additional cost.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind deeploi?

- **Seller:** [deeploi](https://www.g2.com/sellers/deeploi)
- **Year Founded:** 2023
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0802d877561aa9da611a704378d1c7e17441c805cc0b43f775a4c2676c1d970e&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeeploi-os&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of deeploi?

**["Amazing Onboarding/Offboarding automation and centralized device management"](https://www.g2.com/survey_responses/deeploi-review-13135327)**

**Rating:** 5.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/deeploi-review-13135327)

**["We can finally concentrate on our work without having to worry about IT"](https://www.g2.com/survey_responses/deeploi-review-13059024)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/deeploi-review-13059024)

### [Deepser](https://www.g2.com/products/deepser/reviews)

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Deepser?

- **Seller:** [Deepser srl](https://www.g2.com/sellers/deepser-srl)
- **HQ Location:** Schio, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a669430a40a5ee0bcdbd29db4aa9bbe31e8ce21dcb3e6815e1de0c37d412488c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepser&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### What Are Recent G2 Reviews of Deepser?

**["All I need in a single platform"](https://www.g2.com/survey_responses/deepser-review-4617212)**

**Rating:** 5.0/5.0 stars

_— Anna R._

[Read full review](https://www.g2.com/survey_responses/deepser-review-4617212)

#### What Are G2 Users Discussing About Deepser?

- [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for)

### [IT Care Center](https://www.g2.com/products/it-care-center/reviews)

IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and employee experiences. ITSM - ITCC IT service management (ITSM) is designed to make everyone’s life better, creating better service and support experiences throughout your organization. IT team members can easily intake, manage, and resolve IT issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated ITSM platform—this results in “better, faster, cheaper” operations and outcomes. ESM - Extend the proven ITSM capabilities to other business functions – such as Human Resources (HR), Facilities, Finance, and Legal – using an enterprise service management (ESM) approach. Apply the service management best practices and enabling technology to all the service and support needs across your organization to deliver improved, consistent operations and better business outcomes, including superior employee experiences. Help Desk- Not every organization needs an ITSM tool; you might only need to manage service and support interactions better. To help, ITCC Help Desk provides IT support teams and the end-users they serve with best practice capabilities for submitting and handling IT issues and requests – from end-user-empowering self-service and workflow automation to knowledge management and the analytics and reporting management needs to improve support operations and outcomes. MSP - If your organization serves multiple customers – perhaps as a managed service provider (MSP) – ITCC’s white-label managed services solution provides the capabilities and domain separation it needs to manage multiple clients in a single platform. ITCC contains all the service and support capabilities your MSP needs and additional tools such as contracts management, time billing, and customer-focused performance management, analytics, and reporting.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate IT Care Center?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind IT Care Center?

- **Seller:** [That's IT Technologies](https://www.g2.com/sellers/that-s-it-technologies)
- **Year Founded:** 2015
- **HQ Location:** Even Yehuda, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=962eadd0f45b01ecc80b51d39f02c2c80c762c1344588a28632a7cafd3699359&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fit-care-center%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of IT Care Center?

**["Great Experience"](https://www.g2.com/survey_responses/it-care-center-review-5244222)**

**Rating:** 5.0/5.0 stars

_— Mamun A._

[Read full review](https://www.g2.com/survey_responses/it-care-center-review-5244222)

#### What Are G2 Users Discussing About IT Care Center?

- [What is IT Care Center used for?](https://www.g2.com/discussions/what-is-it-care-center-used-for)

### [Request Tracker](https://www.g2.com/products/request-tracker/reviews)

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

**Average Rating:** 3.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Request Tracker?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Request Tracker?

- **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @bestpractical  
498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c33976e887efac0a465633382a5caa4d6e4c912a9a03ffc941a51ef0a1b6c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F137776&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 30% Medium

#### What Are Recent G2 Reviews of Request Tracker?

**["Smooth Tracking & Issue Resolution"](https://www.g2.com/survey_responses/request-tracker-review-8557505)**

**Rating:** 4.5/5.0 stars

_— Jak U._

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-8557505)

**["Easy to use"](https://www.g2.com/survey_responses/request-tracker-review-9038777)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-9038777)

#### What Are G2 Users Discussing About Request Tracker?

- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-e70de0a3-ed34-4845-b42e-be59efdbc3fb)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-1adb8bda-dd93-461e-86e1-2326099461dd)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir)
- [What is RTIR?](https://www.g2.com/discussions/what-is-rtir)
- [How do I setup a request tracker?](https://www.g2.com/discussions/request-tracker-how-do-i-setup-a-request-tracker)

### [Scopedesk](https://www.g2.com/products/scopedesk-scopedesk/reviews)

SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and responses to service issues improves overall efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Scopedesk?

- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Scopedesk?

- **Seller:** [Scopedesk](https://www.g2.com/sellers/scopedesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Scopedesk?

**["Supportpal, the best help desk self hosted"](https://www.g2.com/survey_responses/scopedesk-review-4295989)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/scopedesk-review-4295989)

### [Serviceaide Point of Business Platform](https://www.g2.com/products/serviceaide-point-of-business-platform/reviews)

The Serviceaide Point of Business Platform is a highly customizable enterprise service management solution designed to help organizations efficiently manage and automate a wide range of business and service functions. It offers modules for service desk management, configuration and asset management, purchase and inventory management, and self-service and automation. PoB includes a central database accessible by all ITIL-certified modules, ensuring seamless integration and data consistency across the platform. Key Features and Functionality: - Service Desk Management: Streamlines incident and request handling, improving response times and user satisfaction. - Configuration and Asset Management: Provides comprehensive tracking and management of IT assets and configurations, enhancing visibility and control over the IT infrastructure. - Purchase and Inventory Management: Automates procurement processes and inventory tracking, reducing manual effort and minimizing errors. - Self-Service and Automation: Empowers users with self-service capabilities and automates routine tasks, increasing efficiency and reducing operational costs. - Centralized CMDB: Maintains a unified repository of configuration items, ensuring data consistency and supporting ITIL processes. - Integration with Luma Virtual Agent: Incorporates AI-powered virtual agent capabilities, enhancing user experiences through natural language processing and machine learning. Primary Value and Problem Solved: The PoB Platform addresses the challenges organizations face in managing complex service and support functions by providing a unified, customizable solution that automates and streamlines processes. By integrating AI technologies like the Luma Virtual Agent, PoB enhances user experiences, reduces service costs, and improves operational efficiency. Its modular design allows organizations to tailor the platform to their specific needs, ensuring scalability and adaptability as business requirements evolve.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Serviceaide Point of Business Platform?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Serviceaide Point of Business Platform?

**["A Comprehensive Review of Serviceaide's Point of Business Platform"](https://www.g2.com/survey_responses/serviceaide-point-of-business-platform-review-7584015)**

**Rating:** 5.0/5.0 stars

_— Satyan M._

[Read full review](https://www.g2.com/survey_responses/serviceaide-point-of-business-platform-review-7584015)

### [SMART Service Desk](https://www.g2.com/products/smart-service-desk/reviews)

IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being used by 100,000 plus users worldwide SaaS and On-Prem deployments to support from 20 to 20,000 users Local support and implementation services are available in U.S., U.K., South Africa, Australia, U.A.E, Saudi Arabia, Bahrain, Oman, Indonesia and Philippines

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SMART Service Desk?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SMART Service Desk?

- **Seller:** [Internet Information Technologies](https://www.g2.com/sellers/internet-information-technologies)
- **HQ Location:** Hyderabad, India
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of SMART Service Desk?

**[""IT Service Management As it Should be!""](https://www.g2.com/survey_responses/smart-service-desk-review-253574)**

**Rating:** 5.0/5.0 stars

_— Karim E._

[Read full review](https://www.g2.com/survey_responses/smart-service-desk-review-253574)

**["It is easier than you can imagine."](https://www.g2.com/survey_responses/smart-service-desk-review-23708)**

**Rating:** 4.0/5.0 stars

_— Abdulhakim B._

[Read full review](https://www.g2.com/survey_responses/smart-service-desk-review-23708)

### [SP IT Support](https://www.g2.com/products/sp-it-support/reviews)

SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization. With its centralized ticketing system, SP HelpDesk provides a single platform to manage IT requests, service tickets, and issue resolution workflows, ensuring faster response times, greater transparency, and improved user satisfaction. By leveraging your existing Microsoft 365 tenant, SP HelpDesk eliminates the need for standalone SaaS products, reducing costs and improving security. The SP HelpDesk solution allows users to easily submit and track tickets, while support teams can manage requests, prioritize tasks, and automate processes to improve efficiency. With real-time notifications, customizable workflows, and automated escalation rules, SP HelpDesk ensures that issues are resolved promptly and that no request goes unanswered. Seamlessly integrating with Teams, Outlook, and SharePoint, SP HelpDesk keeps employees and support teams connected, improving communication and accountability. With SP HelpDesk, organizations can transform their support operations, improving service delivery and increasing employee satisfaction—all within their familiar Microsoft 365 environment. Whether you're managing IT support, facilities requests, or HR inquiries, SP HelpDesk can be tailored to fit the unique needs of any department. Key Features of SP HelpDesk - Centralized Ticket Management: Provide employees with a single portal to submit and track service requests. Automated Workflows: Streamline ticket routing, approvals, and escalations to improve response times. Real-Time Notifications: Keep users informed with automatic updates via Outlook and Teams notifications. Customizable Forms: Create tailored request forms for different departments, such as IT, HR, or Facilities. Knowledge Base Integration: Empower employees to find answers to common issues with a built-in, searchable knowledge base. Self-Service Portal: Allow users to view ticket status, submit new requests, and access help resources from a centralized location. Reporting and Analytics: Gain insights into service performance with detailed reports and dashboards to track response times, ticket volumes, and resolutions. Seamless Microsoft 365 Integration: Utilize familiar tools like SharePoint, Teams, and Power Automate to manage and enhance helpdesk operations. Explore more: https://www.spmarketplace.com/sharepoint-helpdesk.html Or get in touch: https://www.cognitoforms.com/SPMarketplace/ProductInterestFormG2

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SP IT Support?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SP IT Support?

- **Seller:** [SP Marketplace](https://www.g2.com/sellers/sp-marketplace)
- **Year Founded:** 2012
- **HQ Location:** Penn Valley, California
- **Twitter:** @SP\_Marketplace  
609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=967363ac217690f7545dc31fb5c3bf7cb0a5da51caec9a94cfed51f3e997b1c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2317262%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of SP IT Support?

**["Complete solution for IT Support."](https://www.g2.com/survey_responses/sp-it-support-review-5392821)**

**Rating:** 4.0/5.0 stars

_— Sushil H._

[Read full review](https://www.g2.com/survey_responses/sp-it-support-review-5392821)

#### What Are G2 Users Discussing About SP IT Support?

- [What is SP IT Support used for?](https://www.g2.com/discussions/what-is-sp-it-support-used-for)

### [Startly](https://www.g2.com/products/startly/reviews)

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

**Average Rating:** 3.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Startly?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Startly?

- **Seller:** [Startly Labs](https://www.g2.com/sellers/startly-labs)
- **Year Founded:** 2020
- **HQ Location:** Blue Bell, US
- **Twitter:** @startlysoftware  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb7243d822df78a57bdd4d8c5d238fb19d589a65b8afd2f10647089b03323411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstart-ly&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Medium, 17% Small

#### What Do G2 Reviewers Say About Startly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Startly, enabling efficient project management and streamlined processes.
- Users value the **easy-to-use AI integration** of Startly, which effectively streamlines candidate selection from numerous resumes.
- Users highlight the **automation capabilities** of Startly, making candidate selection efficient and user-friendly.
- Users value the **real-time budget management** of Startly, facilitating seamless cost estimation for ongoing and new projects.
- Users praise the **excellent customer support** of Startly, enhancing their experience with the tool effectively.

##### Cons

- Users note the **inefficient UI** and slowness of the Startly app, indicating room for improvement.
- Users find the pricing of Startly to be **higher compared to other tools** , making it less appealing for some.
- Users find the **pricing higher** compared to other tools, which can be a drawback for many.
- Users find the **slow performance** of Startly's app frustrating, affecting the overall user experience.

#### What Are Recent G2 Reviews of Startly?

**["Enhanced co-ordination within my team"](https://www.g2.com/survey_responses/startly-review-10057810)**

**Rating:** 4.5/5.0 stars

_— Ruhan B._

[Read full review](https://www.g2.com/survey_responses/startly-review-10057810)

**["Make HR Work Smart and faster by AI"](https://www.g2.com/survey_responses/startly-review-10516895)**

**Rating:** 4.5/5.0 stars

_— Amit V._

[Read full review](https://www.g2.com/survey_responses/startly-review-10516895)

#### What Are G2 Users Discussing About Startly?

- [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for)

### [Sunrise ITSM](https://www.g2.com/products/sunrise-itsm/reviews)

With over 30 years of industry experience, we offer service desk software designed to adapt seamlessly to your organisation's needs. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a mark of quality and reliability that only two vendors in the market possess. What sets us apart is our unparalleled suite of over 30 configurable modules, empowering businesses to tailor their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency. We are service desk people! Our Sunrisers have worked on service desks, managed service desks, built service desks, and even audited and improved service desks. Now, we are building service desk and IT service management solutions and services to help those people close to our hearts.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Sunrise ITSM?

- **Seller:** [Sunrise Software](https://www.g2.com/sellers/sunrise-software-1af8e981-f873-4256-93a4-e64c5990c52e)
- **Year Founded:** 1994
- **HQ Location:** London, GB
- **Twitter:** @sunrisesoftware  
629 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aaecc8933b2274aaba5529354ec34ed0dd4b306470f3fe187b8c7958387fb0ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F216430&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are G2 Users Discussing About Sunrise ITSM?

- [What is Sunrise ITSM used for?](https://www.g2.com/discussions/what-is-sunrise-itsm-used-for)

### [Ticketing As A Service](https://www.g2.com/products/ticketing-as-a-service/reviews)

Introducing Ticketing As A Service, a modern Certified Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support. --- A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Ticketing As A Service?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Ticketing As A Service?

- **Seller:** [Kitameraki Limited](https://www.g2.com/sellers/kitameraki-limited)
- **HQ Location:** Jakarta, ID
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c540877a9d5d4286fc6d1a8fc3015b6df97150bbb9d20ec77361ec818eb2653f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkitameraki&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Ticketing As A Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent customer support** offered by Ticketing As A Service, enhancing their overall experience.
- Users appreciate the **ease of use** of Ticketing As A Service, making it simple to manage ticketing tasks.
- Users value the **easy integrations** with Teams, enhancing their experience and streamlining workflows effectively.
- Users value the **easy task organization** in Ticketing As A Service, enhancing productivity and coordination within teams.

##### Cons

- Users note the **limited integrations** with other platforms like Zapier, despite API availability for customization.

#### What Are Recent G2 Reviews of Ticketing As A Service?

**["Ticketing App for Microsoft Teams"](https://www.g2.com/survey_responses/ticketing-as-a-service-review-10673124)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/ticketing-as-a-service-review-10673124)

### [TriActive](https://www.g2.com/products/triactive/reviews)

Optimize asset, configuration and desktop management

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate TriActive?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TriActive?

- **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions)
- **HQ Location:** Austin, TX
- **Twitter:** @ignitetech  
494 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eecef5847b3343cd5b4f97baf19c284f73312f381d0f89adc377a47055b54db3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21226%2F&secure%5Burl_type%5D=linkedin_company_website)  
395 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TriActive?

**["TriActive helps amazingly."](https://www.g2.com/survey_responses/triactive-review-5229142)**

**Rating:** 5.0/5.0 stars

_— DHRUVIN M._

[Read full review](https://www.g2.com/survey_responses/triactive-review-5229142)

### [Vorex](https://www.g2.com/products/vorex-vorex/reviews)

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Vorex?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vorex?

- **Seller:** [Vorex](https://www.g2.com/sellers/vorex)
- **Year Founded:** 2007
- **HQ Location:** Dallas, US
- **Twitter:** @VorexInc  
289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e394449dbc8ee20191518a56525c4223f3d74e56e5a589ae4710f6fdba70c15&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvorex&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Vorex?

**["Vorex is a platform that is easy to use but at times challenging to navigate"](https://www.g2.com/survey_responses/vorex-review-9055931)**

**Rating:** 4.0/5.0 stars

_— Ridhima M._

[Read full review](https://www.g2.com/survey_responses/vorex-review-9055931)

### [Agentforce IT Service](https://www.g2.com/products/agentforce-it-service/reviews)

Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity. Salesforce Agentforce IT Service is an IT Service Management (ITSM) platform powered by AI agents for employees and IT Teams and built natively on the Salesforce Agentforce 360 Platform. Designed for modern, fast-moving enterprises, it unifies IT operations, asset management, and employee service lifecycle delivery on a single, shared data model (Data and Context 360). By removing the friction of disconnected point tools, Agentforce IT Service bridges the gap between service requests and backend infrastructure, creating an enterprise-wide single source of truth that drives autonomous, proactive operations. IT and employee support teams gain end-to-end operational visibility across all end-user devices, hardware, software, and cloud infrastructure through AI agents for IT teams and proactive assistance. The platform encompasses Enterprise CMDB, Discovery, and Service Graph and is designed for organizations managing high volumes of incidents, service requests, and enterprise changes across industries like financial services, healthcare, and technology. Typical users include service desk agents, incident managers, change managers, system administrators, and operators looking to lower Mean Time to Resolution (MTTR) while boosting employee productivity. IT Service Desk Core capabilities include: Incident and Major Incident Management: Restore normal operations swiftly using conversational AI and intelligent routing. Out-of-the-box autonomous agents handle initial diagnosis, triage, and multi-expert "swarming" configurations. Fulfillers leverage AI actions to instantly summarize incident histories, surface similar historic cases, and create actionable resolution plans. Change and Release Management: Control, plan, and deploy system updates or software patches while eliminating operational bottlenecks. Built-in conflict detection and predictive analytics evaluate change risks, while automated approval pathways speed up low-risk updates. High-risk infrastructure shifts are routed through structured review workflows backed by a robust Configuration Management Database (CMDB). Problem Management: Transition from reactive fixes to root-cause prevention. The platform tracks downstream and upstream impacts across a centralized Service Graph to map system dependencies. AI assistance analyzes and correlates incident patterns, helping teams isolate underlying flaws, document permanent workarounds, and draft known error logs without manual data transfer. Service Request Fulfillment: Provide employees with an intuitive, self-service catalog offering over 50 pre-built service items. Employees can confidently request hardware upgrades, database access, or software provisions (such as Okta or Microsoft Entra integrations). Autonomous workflows manage everything from the initial request intake straight through to backend provisioning. Knowledge Management: Autonomously capture, structure, and distribute tribal technical knowledge. Integrated AI features suggest highly relevant articles during active troubleshooting and use generative capabilities to seamlessly draft new documentation directly within an agent's active workspace. Agentforce IT Service utilizes native, autonomous AI agents rather than detached, bolt-on applications. These AI agents operate with complete context—real-time configuration data, historic trend tracking, and individual employee behavior records are fully accessible without complex third-party API configurations. This deep integration ensures strict data privacy and security guardrails through the platform's trust layers.

#### Who Is the Company Behind Agentforce IT Service?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

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[Browse Service Desk Themes](/categories/service-desk/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Service desk software provides a ticketing platform for internal IT service management, serving as the single point of contact (SPOC) for employees to submit IT inquiries and receive support from the IT department, while offering tools for asset management, knowledge management, and change management.

### Core Capabilities of Service Desk Software

To qualify for inclusion in the Service Desk category, a product must:

- Provide an internal ticketing system for IT department inquiries
- Utilize a portal for employees to submit questions, issues, or requests
- Offer a knowledge base for employee self-service
- Record the IT assets in use by a company and any changes in asset status that occur

### Common Use Cases for Service Desk Software

IT departments use [service desk software](https://learn.g2.com/best-service-desk-software) to stay organized and efficiently respond to employee technology needs. Common use cases include:

- Managing incident and service request workflows from submission through resolution
- Providing employees with self-service access to a knowledge base to resolve common IT issues independently
- Tracking hardware and software assets and logging changes throughout the IT asset lifecycle

### How Service Desk Software Differs from Other Tools

Service desk software is purpose-built for internal IT service management, distinguishing it from [help desk software](https://www.g2.com/categories/help-desk), which organizes ticket requests from external customers seeking product or service support. While both use ticketing systems, service desk tools are employee-facing and focused on IT operations, whereas help desk platforms are customer-facing and support-oriented.

### Insights from G2 on Service Desk Software

Based on category trends on G2, the internal ticketing system and self-service knowledge base stand out as the most valued features. These platforms deliver improvements in response time and employee satisfaction with IT support as primary outcomes of adoption.

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