# Best Service Desk Software - Page 7

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 14, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2647&focus%5B%5D=2001)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SysAid, and SolarWinds Service Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=sysaid&focus%5B%5D=solarwinds-service-desk)

**Sponsored**

### ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-15T07%3A24%3A34Z&secure%5Bdisplayable_resource_id%5D=82&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=82&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2867&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Fpage%3D7&secure%5Btoken%5D=5766a192c7cde2a15f89f4931b2fbd79b52ae083481a905c35b578773f145855&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fservice-desk%2F%3Futm_source%3DG2%26utm_medium%3DCPC&secure%5Burl_type%5D=custom_url)

### [SeamlessDesk Help Desk](https://www.g2.com/products/seamlessdesk-help-desk/reviews)

SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.

**Average Rating:** 3.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SeamlessDesk Help Desk?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SeamlessDesk Help Desk?

- **Seller:** [SeamlessDesk](https://www.g2.com/sellers/seamlessdesk)
- **Year Founded:** 2016
- **HQ Location:** Las Vegas, US
- **Twitter:** @seamlessdesk  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05b6c79dca5a13c436be1d074efb8d636bb0485e1de7e7aa0b44a7f994399d46&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fseamlessdesk&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of SeamlessDesk Help Desk?

**["Seamless Desk helps us respond in a timely and personalized manner"](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-3131839)**

**Rating:** 4.0/5.0 stars

_— Samuel G._

[Read full review](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-3131839)

**["SeamlessDesk is a support service to attend the tickets in a timely manner"](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-2940466)**

**Rating:** 4.0/5.0 stars

_— Damian H._

[Read full review](https://www.g2.com/survey_responses/seamlessdesk-help-desk-review-2940466)

### [Serviceaide Intelligent Service Management](https://www.g2.com/products/serviceaide-intelligent-service-management/reviews)

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Serviceaide Intelligent Service Management?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Serviceaide Intelligent Service Management?

- **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide)
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @ServiceAide  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of Serviceaide Intelligent Service Management?

**["ITSM review"](https://www.g2.com/survey_responses/serviceaide-intelligent-service-management-review-4441943)**

**Rating:** 5.0/5.0 stars

_— Seema K._

[Read full review](https://www.g2.com/survey_responses/serviceaide-intelligent-service-management-review-4441943)

**["Amazing Experience with service Industry"](https://www.g2.com/survey_responses/serviceaide-intelligent-service-management-review-2347484)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/serviceaide-intelligent-service-management-review-2347484)

#### What Are G2 Users Discussing About Serviceaide Intelligent Service Management?

- [What is Serviceaide Intelligent Service Management used for?](https://www.g2.com/discussions/what-is-serviceaide-intelligent-service-management-used-for)

### [SYDLE ONE](https://www.g2.com/products/sydle-one/reviews)

SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: · BPM: business process automation and workflows. · ECM: centralized data and complete content and document management. · Analytics: real-time business indicators. · CRM: 360-degree customer relationship management. · Service Desk: complete management of your tickets and customer service. · Service Portal: next-level self-service and relationship portals. · SYBOX: solutions for shared services, such as HR, procurement, finance, and more. · E-commerce: an online sales platform with integrated front-end and back-end. · Billing: billing management, with pricing, invoicing, collecting, and more. Learn more at www.sydle.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate SYDLE ONE?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SYDLE ONE?

- **Seller:** [SYDLE](https://www.g2.com/sellers/sydle)
- **HQ Location:** Global, OO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3194ad03c5e0881a7273a89ae4f6a11ed8a33653b4570bf0d999793d2f04463&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F562384&secure%5Burl_type%5D=linkedin_company_website)  
293 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Do G2 Reviewers Say About SYDLE ONE?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of SYDLE ONE, streamlining workflows and enhancing efficiency with ease of integration.
- Users appreciate the **configuration ease** of SYDLE ONE, finding setup intuitive and workflows easily adaptable to business needs.
- Users value the **customizability** of SYDLE ONE, enhancing workflow adaptability to meet diverse business needs effectively.
- Users value the **customization options** of SYDLE ONE, allowing easy adaptation to diverse business workflows and needs.
- Users appreciate the **deployment ease** of SYDLE ONE, highlighting its straightforward setup and intuitive onboarding process.

##### Cons

- Users find the **difficult learning curve** for SYDLE ONE challenging, suggesting improved onboarding and documentation for better understanding.
- Users face **integration issues** due to the steep learning curve and lack of documentation for advanced workflows.
- Users note a significant **lack of guidance** , finding the learning curve steep and tutorials inadequate for smooth onboarding.
- Users find a **lack of tutorials** challenging, complicating the learning process and hampering effective utilization of SYDLE ONE.
- Users note a steep **learning curve** for SYDLE ONE, suggesting improved onboarding and documentation for new users.

#### What Are Recent G2 Reviews of SYDLE ONE?

**["All-in-One Low-Code Platform That Streamlines Workflow Automation"](https://www.g2.com/survey_responses/sydle-one-review-12933204)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/sydle-one-review-12933204)

**["SYDLE ONE, pretty interface, useful tools and a great CRM project."](https://www.g2.com/survey_responses/sydle-one-review-11039188)**

**Rating:** 5.0/5.0 stars

_— Dafne M._

[Read full review](https://www.g2.com/survey_responses/sydle-one-review-11039188)

#### What Are G2 Users Discussing About SYDLE ONE?

- [What is SYDLE ONE used for?](https://www.g2.com/discussions/what-is-sydle-one-used-for)

### [WorkReduce Service Desk](https://www.g2.com/products/workreduce-service-desk/reviews)

WorkReduce Service Desk provides brands & agencies with flexible, on-demand media buying, ad operations, analytics, & creative services support.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate WorkReduce Service Desk?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind WorkReduce Service Desk?

- **Seller:** [WorkReduce](https://www.g2.com/sellers/workreduce)
- **Year Founded:** 2014
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb268144bef480a9ef9a8216a3e4cb5c4d880a621fb940548f6cf31f1eb860b8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnimbletalentus&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of WorkReduce Service Desk?

**["One-stop-shop for businesses looking to outsource their IT needs"](https://www.g2.com/survey_responses/workreduce-service-desk-review-7928171)**

**Rating:** 5.0/5.0 stars

_— Love S._

[Read full review](https://www.g2.com/survey_responses/workreduce-service-desk-review-7928171)

**["Work reduce service desk is best application to use to manage all the ticket’s"](https://www.g2.com/survey_responses/workreduce-service-desk-review-7831309)**

**Rating:** 5.0/5.0 stars

_— Naveen R._

[Read full review](https://www.g2.com/survey_responses/workreduce-service-desk-review-7831309)

### [Apsynet Service Desk](https://www.g2.com/products/apsynet-service-desk/reviews)

APSYNET SERVICE DESK

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Apsynet Service Desk?

- **Seller:** [Apsynet Service Desk](https://www.g2.com/sellers/apsynet-service-desk)
- **Year Founded:** 1996
- **HQ Location:** Sartrouville, FR
- **Twitter:** @apsynet  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffebf06deb9b7b41b23d418e5b7dbe2c8a7344cb259003a93c66d34ea75d80d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapsynet%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Large

#### What Are Recent G2 Reviews of Apsynet Service Desk?

**["Service Help Desks are essential to any company"](https://www.g2.com/survey_responses/apsynet-service-desk-review-5226400)**

**Rating:** 4.0/5.0 stars

_— Maryanne M._

[Read full review](https://www.g2.com/survey_responses/apsynet-service-desk-review-5226400)

#### What Are G2 Users Discussing About Apsynet Service Desk?

- [What is Apsynet Service Desk used for?](https://www.g2.com/discussions/what-is-apsynet-service-desk-used-for)

### [Feature Bundle for Jira Service Management](https://www.g2.com/products/feature-bundle-for-jira-service-management/reviews)

Feature Bundle app provides Jira service desk extensions for service desk agents and all Jira Service Management projects. With all the features, you can enhance the Jira customer portal and design a customer service that is perfectly tailored for incident management and raising agents' CSATs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Feature Bundle for Jira Service Management?

- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Feature Bundle for Jira Service Management?

- **Seller:** [Appsvio - Atlassian Marketplace Partner](https://www.g2.com/sellers/appsvio-atlassian-marketplace-partner)
- **Year Founded:** 2020
- **HQ Location:** Wrocław, PL
- **Twitter:** @appsvio\_team  
186 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=255dc44b5cec2b67328986a49d970b3195947c039d5ef776f5f816efb58028a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappsvio%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Feature Bundle for Jira Service Management?

**["A Good tool for bug tracking"](https://www.g2.com/survey_responses/feature-bundle-for-jira-service-management-review-9361891)**

**Rating:** 5.0/5.0 stars

_— manav m._

[Read full review](https://www.g2.com/survey_responses/feature-bundle-for-jira-service-management-review-9361891)

**["Detailed review of Feature Bundle for Jira Service Management"](https://www.g2.com/survey_responses/feature-bundle-for-jira-service-management-review-9474230)**

**Rating:** 5.0/5.0 stars

_— Neha K._

[Read full review](https://www.g2.com/survey_responses/feature-bundle-for-jira-service-management-review-9474230)

### [Nilex Service Platform](https://www.g2.com/products/nilex-service-platform/reviews)

Nilex offers fully customizable, web and mobile responsive ITSM solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system processes.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Nilex Service Platform?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Nilex Service Platform?

- **Seller:** [Nilex AB](https://www.g2.com/sellers/nilex-ab)
- **Year Founded:** 1993
- **HQ Location:** Helsingborg, SE
- **Twitter:** @NilexInt  
10 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=347b4478434dc294c20dbd567681b9e45ee1293e92d7ed81cbe4ea77a83157cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnilex-ab&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Large

#### What Are Recent G2 Reviews of Nilex Service Platform?

**["ITSM solution for Business"](https://www.g2.com/survey_responses/nilex-service-platform-review-6511080)**

**Rating:** 4.0/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/nilex-service-platform-review-6511080)

**["Nilex service platform"](https://www.g2.com/survey_responses/nilex-service-platform-review-6505462)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/nilex-service-platform-review-6505462)

#### What Are G2 Users Discussing About Nilex Service Platform?

- [What is Nilex Service Platform used for?](https://www.g2.com/discussions/what-is-nilex-service-platform-used-for)

### [OpenText ZENworks Service Desk](https://www.g2.com/products/opentext-zenworks-service-desk/reviews)

Micro Focus Service Desk is a complete service management solution that allows to easily monitor and solve services issues so that there is minimal disruption to the organization.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate OpenText ZENworks Service Desk?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OpenText ZENworks Service Desk?

- **Seller:** [OpenText](https://www.g2.com/sellers/opentext)
- **Year Founded:** 1991
- **HQ Location:** Waterloo, ON
- **Twitter:** @OpenText  
21,565 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website)  
23,048 employees on LinkedIn®
- **Ownership:** NASDAQ:OTEX

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of OpenText ZENworks Service Desk?

**["Useful Tool for Business"](https://www.g2.com/survey_responses/opentext-zenworks-service-desk-review-451688)**

**Rating:** 4.0/5.0 stars

_— Debbie C._

[Read full review](https://www.g2.com/survey_responses/opentext-zenworks-service-desk-review-451688)

**["great resource for IT"](https://www.g2.com/survey_responses/opentext-zenworks-service-desk-review-506419)**

**Rating:** 5.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/opentext-zenworks-service-desk-review-506419)

### [SeQure Internal Employee Helpdesk Software](https://www.g2.com/products/sequre-internal-employee-helpdesk-software/reviews)

Feature-rich mobile-based Internal employee helpdesk to speed up employee support ticket resolution. Support your remote workforce from anywhere and anytime.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SeQure Internal Employee Helpdesk Software?

- **Ticket Prioritization:** 7.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SeQure Internal Employee Helpdesk Software?

- **Seller:** [SeQure](https://www.g2.com/sellers/sequre)
- **Year Founded:** 2017
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d014f1ce90d45ba4259d7b8eb7c51412e159b8912ffa7a363057f22450ab0da5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsequre%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of SeQure Internal Employee Helpdesk Software?

**["SeQure Review"](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-6681200)**

**Rating:** 4.5/5.0 stars

_— Venkata R._

[Read full review](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-6681200)

**["An easy to use and efficient help desk software"](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-9513478)**

**Rating:** 4.5/5.0 stars

_— Atanu M._

[Read full review](https://www.g2.com/survey_responses/sequre-internal-employee-helpdesk-software-review-9513478)

#### What Are G2 Users Discussing About SeQure Internal Employee Helpdesk Software?

- [What is SeQure Internal Employee Helpdesk Software used for?](https://www.g2.com/discussions/what-is-sequre-internal-employee-helpdesk-software-used-for)

### [Sitehelpdesk-IT](https://www.g2.com/products/sitehelpdesk-it/reviews)

Our software is 100% web browser based. Shared open source software code. It

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Sitehelpdesk-IT?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Sitehelpdesk-IT?

- **Seller:** [Sitehelpdesk](https://www.g2.com/sellers/sitehelpdesk)
- **Year Founded:** 2000
- **HQ Location:** Witley, GODALMING, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d23f4c797faf1bacb6d29a4d34693e13d11f7b66d6d1742b1fb8682c709b6b93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitehelpdesk-com-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Sitehelpdesk-IT?

**["Very good platform for all service desk solutions!"](https://www.g2.com/survey_responses/sitehelpdesk-it-review-6662354)**

**Rating:** 5.0/5.0 stars

_— VijayKumar M._

[Read full review](https://www.g2.com/survey_responses/sitehelpdesk-it-review-6662354)

**["For a busy office environment this just works"](https://www.g2.com/survey_responses/sitehelpdesk-it-review-6775406)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/sitehelpdesk-it-review-6775406)

#### What Are G2 Users Discussing About Sitehelpdesk-IT?

- [What is Sitehelpdesk-IT used for?](https://www.g2.com/discussions/what-is-sitehelpdesk-it-used-for)

### [Teamwox](https://www.g2.com/products/teamwox/reviews)

TeamWox is a groupware system, designed to optimize the production processes within a company.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Teamwox?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Teamwox?

- **Seller:** [MetaQuotes Software](https://www.g2.com/sellers/metaquotes-software)
- **Year Founded:** 2000
- **HQ Location:** Limassol, CY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=793825a7d304722152d7b5113f6fc4e6695747f9f4dcefd1f65ab856146989bb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmetaquotes%2F&secure%5Burl_type%5D=linkedin_company_website)  
228 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Teamwox?

**["I improve my productivity"](https://www.g2.com/survey_responses/teamwox-review-9728779)**

**Rating:** 4.5/5.0 stars

_— Alex P._

[Read full review](https://www.g2.com/survey_responses/teamwox-review-9728779)

**["A CRM tool with rich set of features!"](https://www.g2.com/survey_responses/teamwox-review-5024068)**

**Rating:** 4.5/5.0 stars

_— Veeral O._

[Read full review](https://www.g2.com/survey_responses/teamwox-review-5024068)

#### What Are G2 Users Discussing About Teamwox?

- [What is Teamwox used for?](https://www.g2.com/discussions/what-is-teamwox-used-for)

### [trueAct](https://www.g2.com/products/trueact/reviews)

trueAct offers solutions for customer services, suc as multichannel response management, customer interaction and service management, and business intelligence and reporting.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate trueAct?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 6.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind trueAct?

- **Seller:** [PIDAS](https://www.g2.com/sellers/pidas)
- **Year Founded:** 1987
- **HQ Location:** Dübendorf, Zurich, Switzerland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5c53831cbca8be9017bea615701acd686a3523be806ca9fda70ccab10bc1100&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpidas-ag&secure%5Burl_type%5D=linkedin_company_website)  
199 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of trueAct?

**["Good solution for efficient work flow"](https://www.g2.com/survey_responses/trueact-review-9524844)**

**Rating:** 4.0/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/trueact-review-9524844)

**["Easy and Clearly"](https://www.g2.com/survey_responses/trueact-review-5421069)**

**Rating:** 4.0/5.0 stars

_— Muhammad S._

[Read full review](https://www.g2.com/survey_responses/trueact-review-5421069)

#### What Are G2 Users Discussing About trueAct?

- [What is trueAct used for?](https://www.g2.com/discussions/what-is-trueact-used-for)

### [Vertask](https://www.g2.com/products/vertask/reviews)

Vertask is a cloud-based ticketing system and project management solution. Manage your assets, clients, sites, and contract information, and use the knowledge base to help with knowledge transfer and reference. You can also consolidate tasks into a project to help track big projects.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Vertask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 5.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vertask?

- **Seller:** [Vertask](https://www.g2.com/sellers/vertask)
- **Year Founded:** 2020
- **HQ Location:** Cleveland, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1364268afd52d6db6a8b103a53c1f467d3cbbb4291e2186e93dcb41290cea086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvertask%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Vertask?

**["Faster Task Management Tool"](https://www.g2.com/survey_responses/vertask-review-5250742)**

**Rating:** 4.0/5.0 stars

_— Harsh Wardhan G._

[Read full review](https://www.g2.com/survey_responses/vertask-review-5250742)

**["Using Vertask to manage support tickets"](https://www.g2.com/survey_responses/vertask-review-9537374)**

**Rating:** 5.0/5.0 stars

_— Rahul J._

[Read full review](https://www.g2.com/survey_responses/vertask-review-9537374)

#### What Are G2 Users Discussing About Vertask?

- [What is Vertask used for?](https://www.g2.com/discussions/what-is-vertask-used-for)

### [Aegis Service Desk](https://www.g2.com/products/aegis-service-desk/reviews)

Aegis Service Desk, developed by Abacus Systems, is a comprehensive and user-friendly help desk solution designed to streamline customer support and IT service management. It integrates help desk operations with client and asset management, enabling organizations to efficiently handle service requests and maintain high levels of customer satisfaction. Tailored for businesses that do not require a full ITIL-based service management framework, Aegis Service Desk simplifies the process of delivering exceptional service to both external customers and internal users. Key Features and Functionality: - Incident Management: Automates ticket routing, prioritization, and notifications to ensure timely resolution of service requests. - Knowledge Base Integration: Provides a centralized repository for articles, FAQs, and troubleshooting guides, reducing repetitive queries and improving response times. - Reporting and Analytics: Offers dashboards, time tracking, and survey tools to monitor performance metrics and customer satisfaction levels. - Multi-Channel Access: Supports various channels such as email, chat, phone, and web forms, allowing users to report issues through their preferred methods. - Self-Service Portal: Enables users to view the status of their tickets and access self-help resources, enhancing user autonomy and reducing support workload. Primary Value and Problem Solved: Aegis Service Desk addresses the challenge of managing and resolving service requests efficiently by providing an integrated platform that combines help desk operations with client and asset management. Its user-friendly interface and comprehensive features allow organizations to deliver the level of service customers expect, thereby enhancing customer satisfaction and operational efficiency. By automating key processes and offering multi-channel support, Aegis Service Desk reduces response times and ensures that all issues are resolved promptly, making it an essential tool for businesses aiming to improve their customer and IT support services.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Aegis Service Desk?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 6.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Aegis Service Desk?

- **Seller:** [Abacus Systems](https://www.g2.com/sellers/abacus-systems)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Aegis Service Desk?

**["Aegis service desk"](https://www.g2.com/survey_responses/aegis-service-desk-review-5236067)**

**Rating:** 5.0/5.0 stars

_— vikash k._

[Read full review](https://www.g2.com/survey_responses/aegis-service-desk-review-5236067)

### [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews)

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Atomicwork?

- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Atomicwork?

- **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c)
- **Year Founded:** 2022
- **HQ Location:** Palo Alto, California, United States
- **Twitter:** @atomicworkhq  
2,066 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=220f7621c253c3af1095c2bd035c3657d3ab911ae3e589ba78ec64c2100236fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatomicworkhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Atomicwork?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI integration** in Atomicwork for streamlining workflows and offering instant, reliable support.
- Users benefit from **automation and AI-driven workflows** in Atomicwork, significantly enhancing productivity and support efficiency.
- Users value the **automation efficiency** of Atomicwork, streamlining workflows and providing quick, reliable support across workspaces.
- Users find **customer satisfaction** high with Atomicwork, enjoying instant support and efficient workflows that enhance productivity.
- Users value the **instant support** of Atomicwork, enhancing reliability and streamlining workflows effectively.

##### Cons

- Users note that **integration issues** exist in Atomicwork, impacting the overall seamlessness of the workflow experience.
- Users desire more **customization options** in Atomicwork to enhance flexibility and streamline integrations for better efficiency.

#### What Are Recent G2 Reviews of Atomicwork?

**["Atomicwork - Game Changer for Workflow Management"](https://www.g2.com/survey_responses/atomicwork-review-11011757)**

**Rating:** 4.0/5.0 stars

_— Ashok A._

[Read full review](https://www.g2.com/survey_responses/atomicwork-review-11011757)

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[Browse Service Desk Themes](/categories/service-desk/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Service desk software provides a ticketing platform for internal IT service management, serving as the single point of contact (SPOC) for employees to submit IT inquiries and receive support from the IT department, while offering tools for asset management, knowledge management, and change management.

### Core Capabilities of Service Desk Software

To qualify for inclusion in the Service Desk category, a product must:

- Provide an internal ticketing system for IT department inquiries
- Utilize a portal for employees to submit questions, issues, or requests
- Offer a knowledge base for employee self-service
- Record the IT assets in use by a company and any changes in asset status that occur

### Common Use Cases for Service Desk Software

IT departments use [service desk software](https://learn.g2.com/best-service-desk-software) to stay organized and efficiently respond to employee technology needs. Common use cases include:

- Managing incident and service request workflows from submission through resolution
- Providing employees with self-service access to a knowledge base to resolve common IT issues independently
- Tracking hardware and software assets and logging changes throughout the IT asset lifecycle

### How Service Desk Software Differs from Other Tools

Service desk software is purpose-built for internal IT service management, distinguishing it from [help desk software](https://www.g2.com/categories/help-desk), which organizes ticket requests from external customers seeking product or service support. While both use ticketing systems, service desk tools are employee-facing and focused on IT operations, whereas help desk platforms are customer-facing and support-oriented.

### Insights from G2 on Service Desk Software

Based on category trends on G2, the internal ticketing system and self-service knowledge base stand out as the most valued features. These platforms deliver improvements in response time and employee satisfaction with IT support as primary outcomes of adoption.

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