# Best Service Desk Software - Page 5

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2647&focus%5B%5D=2001)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SysAid, and SolarWinds Service Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=sysaid&focus%5B%5D=solarwinds-service-desk)

**Sponsored**

### Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-10T20%3A40%3A18Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=2743&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Fpage%3D5%26review_source%3Dmktg&secure%5Btoken%5D=8e168e9ec57d3e46dfc26d1528aaed2754c12219798d9a4592a1c68726c76aef&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url)

### [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews)

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

**Average Rating:** 3.5/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate IFS assyst?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.1/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 5.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind IFS assyst?

- **Seller:** [IFS](https://www.g2.com/sellers/ifs)
- **Year Founded:** 1983
- **HQ Location:** Linkoping , Sweden
- **Twitter:** @ifs  
18,002 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb2d87440599b1c1d63a31a2d107bf79d5db5325a7df749eed76c27bef823054&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164301%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,232 employees on LinkedIn®
- **Ownership:** STO: IFS

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 79% Large, 29% Medium

#### What Are Recent G2 Reviews of IFS assyst?

**["Robust and customizable software to meet your needs"](https://www.g2.com/survey_responses/ifs-assyst-review-817420)**

**Rating:** 4.0/5.0 stars

_— Jamie Lynn P._

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-817420)

**["Axios in retail"](https://www.g2.com/survey_responses/ifs-assyst-review-479881)**

**Rating:** 4.5/5.0 stars

_— Игорь ._

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-479881)

#### What Are G2 Users Discussing About IFS assyst?

- [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for)

### [Track-It!](https://www.g2.com/products/track-it/reviews)

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

**Average Rating:** 3.7/5.0

**Total Reviews:** 98

#### How Do G2 Users Rate Track-It!?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Track-It!?

- **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b4dbbe36c184b8e0bcfe321196485a32ca82b8a8050b7bdd9dc630481c3b87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbmchelix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,266 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 56% Medium, 29% Large

#### What Are Recent G2 Reviews of Track-It!?

**["Nice tool with a great Name"](https://www.g2.com/survey_responses/track-it-review-10177651)**

**Rating:** 4.0/5.0 stars

_— Hector D._

[Read full review](https://www.g2.com/survey_responses/track-it-review-10177651)

**["A Solid Business help desk Tool"](https://www.g2.com/survey_responses/track-it-review-9021286)**

**Rating:** 4.0/5.0 stars

_— Aryan K._

[Read full review](https://www.g2.com/survey_responses/track-it-review-9021286)

#### What Are G2 Users Discussing About Track-It!?

- [What needs improvement with Track-It! to better support your IT help desk operations?](https://www.g2.com/discussions/what-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations)
- [What is Track-It! used for?](https://www.g2.com/discussions/what-is-track-it-used-for)

### [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews)

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

**Average Rating:** 3.5/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate BMC FootPrints?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind BMC FootPrints?

- **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b4dbbe36c184b8e0bcfe321196485a32ca82b8a8050b7bdd9dc630481c3b87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbmchelix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,266 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Law Practice
- **Company Size:** 60% Large, 39% Medium

#### What Are Recent G2 Reviews of BMC FootPrints?

**["Footprints is a pretty good service desk"](https://www.g2.com/survey_responses/bmc-footprints-review-4295067)**

**Rating:** 4.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/bmc-footprints-review-4295067)

**["Easy"](https://www.g2.com/survey_responses/bmc-footprints-review-3525866)**

**Rating:** 5.0/5.0 stars

_— Kyra D._

[Read full review](https://www.g2.com/survey_responses/bmc-footprints-review-3525866)

#### What Are G2 Users Discussing About BMC FootPrints?

- [What is BMC FootPrints used for?](https://www.g2.com/discussions/what-is-bmc-footprints-used-for)

### [Aegis Service Desk](https://www.g2.com/products/abacus-systems-aegis-service-desk/reviews)

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Aegis Service Desk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Aegis Service Desk?

- **Seller:** [Abacus Systems](https://www.g2.com/sellers/abacus-systems)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 42% Medium

#### What Are Recent G2 Reviews of Aegis Service Desk?

**["Aegis service desk"](https://www.g2.com/survey_responses/aegis-service-desk-review-10001983)**

**Rating:** 4.5/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/aegis-service-desk-review-10001983)

**["Best integrated Help Desk, Asset & Client Management system"](https://www.g2.com/survey_responses/aegis-service-desk-review-9997724)**

**Rating:** 5.0/5.0 stars

_— Chakrala G._

[Read full review](https://www.g2.com/survey_responses/aegis-service-desk-review-9997724)

### [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews)

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

**Average Rating:** 3.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ServiceTeam ITSM?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ServiceTeam ITSM?

- **Seller:** [Provance Technologies](https://www.g2.com/sellers/provance-technologies)
- **Company Website:** www.provance.com
- **Year Founded:** 1997
- **HQ Location:** Ottawa, Ontario Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783bc32d1813d5ffff03b515bb4e37cdd83a6e84b641eb5229b3e6759d88cc4a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovance-technologies&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 28% Small

#### What Do G2 Reviewers Say About ServiceTeam ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
- Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations.
- Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability.
- Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
- Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting.

##### Cons

- Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support.
- Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience.
- Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support.
- Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge.
- Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools.

#### What Are Recent G2 Reviews of ServiceTeam ITSM?

**["Intuitive ITSM with a Strong Self-Service Portal"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)**

**Rating:** 4.0/5.0 stars

_— Trevor B._

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)

**["User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)

#### What Are G2 Users Discussing About ServiceTeam ITSM?

- [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for)

### [ITSM 365](https://www.g2.com/products/itsm-365/reviews)

100% customizable Service Desk for any business small or large

**Average Rating:** 4.2/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate ITSM 365?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ITSM 365?

- **Seller:** [Naumen](https://www.g2.com/sellers/naumen)
- **Year Founded:** 2001
- **HQ Location:** Moscow, Russia
- **Twitter:** @itsm365  
22 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ddec463627a82f55ef617e1287ed2f3a057499141622b592e793248f6bea423&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F36337&secure%5Burl_type%5D=linkedin_company_website)  
394 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 50% Medium, 33% Large

#### What Are Recent G2 Reviews of ITSM 365?

**["ITSM 365 tool is awesome"](https://www.g2.com/survey_responses/itsm-365-review-8986179)**

**Rating:** 4.0/5.0 stars

_— sourav c._

[Read full review](https://www.g2.com/survey_responses/itsm-365-review-8986179)

**["Best for managing the Projects"](https://www.g2.com/survey_responses/itsm-365-review-9056101)**

**Rating:** 5.0/5.0 stars

_— Nidhi G._

[Read full review](https://www.g2.com/survey_responses/itsm-365-review-9056101)

#### What Are G2 Users Discussing About ITSM 365?

- [What is ITSM Cost?](https://www.g2.com/discussions/what-is-itsm-cost)
- [What is ITSM Saas?](https://www.g2.com/discussions/what-is-itsm-saas)
- [Does Microsoft have an ITSM tool?](https://www.g2.com/discussions/does-microsoft-have-an-itsm-tool)

### [VI Service Desk](https://www.g2.com/products/vi-service-desk-vi-service-desk/reviews)

With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

**Average Rating:** 4.6/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate VI Service Desk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.2/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind VI Service Desk?

- **Seller:** [Velocity Integrations Software](https://www.g2.com/sellers/velocity-integrations-software-13e4f514-a315-4d36-ac60-240182208d6a)
- **Year Founded:** 2003
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 22% Small

#### What Are Recent G2 Reviews of VI Service Desk?

**["Local Platform"](https://www.g2.com/survey_responses/vi-service-desk-review-9881710)**

**Rating:** 5.0/5.0 stars

_— Prachi S._

[Read full review](https://www.g2.com/survey_responses/vi-service-desk-review-9881710)

**["Vi service desk review"](https://www.g2.com/survey_responses/vi-service-desk-review-9552749)**

**Rating:** 5.0/5.0 stars

_— Nitheesh K._

[Read full review](https://www.g2.com/survey_responses/vi-service-desk-review-9552749)

### [One to One Plus](https://www.g2.com/products/one-to-one-plus/reviews)

One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools track devices, manage repairs, monitor inventory, and support students and staff. By combining asset management, help desk, and powerful integrations with SIS, MDM, SSO, and other systems, One to One Plus gives districts everything they need in one place. One to One Plus streamlines processes, reduces costs, and saves valuable time for schools districts of all sizes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate One to One Plus?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind One to One Plus?

- **Seller:** [One to One Plus](https://www.g2.com/sellers/one-to-one-plus)
- **Company Website:** onetooneplus.com
- **Year Founded:** 2015
- **HQ Location:** Spartanburg, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d98450b72845e92d970e6414368ee5918af11e84a4d6803066bc77f10c8ab6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64506302&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Primary/Secondary Education, Education Management
- **Company Size:** 47% Medium, 33% Large

#### What Do G2 Reviewers Say About One to One Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users find One to One Plus extremely **user-friendly** , simplifying tasks and enhancing efficiency in inventory management.
- Users praise the **responsive and helpful customer support** , which significantly enhances the overall experience with One to One Plus.
- Users value the **efficient asset management** of One to One Plus, enhancing organization and streamlining tech inventory tasks.
- Users value the **wide variety of features** in One to One Plus that enhance efficiency and usability.
- Users highlight the **exceptional customer service** and responsive support, enhancing their experience with One to One Plus.

##### Cons

- Users express a desire for **missing features** such as asset deletion and individualized role access in One to One Plus.
- Users find the **limited features** of One to One Plus restrictive, lacking customization and advanced functionality.
- Users report encountering **software bugs** that hinder functionality, particularly with dashboard graphs and email correspondence.
- Users often experience **update issues** that disrupt the dashboard layout and introduce bugs, impacting usability and reporting.
- Users face issues with **duplicate asset tags** in One to One Plus, complicating inventory management and usability.

#### What Are Recent G2 Reviews of One to One Plus?

**["Efficient and User-Friendly, always willing to grow with their customer needs"](https://www.g2.com/survey_responses/one-to-one-plus-review-11873935)**

**Rating:** 5.0/5.0 stars

_— KAREN A._

[Read full review](https://www.g2.com/survey_responses/one-to-one-plus-review-11873935)

**["One to One Plus: Seamless Control, Every Day"](https://www.g2.com/survey_responses/one-to-one-plus-review-11939309)**

**Rating:** 4.5/5.0 stars

_— Randy R._

[Read full review](https://www.g2.com/survey_responses/one-to-one-plus-review-11939309)

#### What Are G2 Users Discussing About One to One Plus?

- [What is One to One Plus used for?](https://www.g2.com/discussions/what-is-one-to-one-plus-used-for)

### [Rev.io](https://www.g2.com/products/rev-io/reviews)

Rev.io is the only provider to seamlessly integrate native communications billing, PSA, RMM, EDR and secure payment processing, delivered through a single AI-native platform. Purpose-built for IT MSPs, Telecom and Cloud Communications Service Providers, Security Integrators and other field service businesses, Rev.io empowers organizations to streamline operations, accelerate revenue growth, and deliver standout customer experiences across the entire service lifecycle. Rev.io’s next-generation platform was built with AI at it's core. From intelligent ticket routing, predictive scheduling, and automated dispatching to dynamic billing, anomaly detection, and real-time analytics, AI in Rev.io drives smarter decisions, reduces manual work, and improves operational efficiency. With Rev.io, providers manage the full customer journey - from quote to cash - within a single, unified, cloud-based solution. The platform automates onboarding, ticketing, inventory tracking, usage-based and recurring billing, tax compliance, secure payments, and performance reporting. Built for flexibility and scalability, Rev.io helps businesses launch new services faster, adapt to market shifts, and grow with confidence. Trusted by thousands of service providers nationwide, Rev.io combines deep industry expertise with a future-focused roadmap and a commitment to client success. With AI embedded throughout, Rev.io is redefining what modern service providers can achieve. Rev.io provides service providers a single platform for: • Customer management • Quoting • Ticketing • Time tracking • Scheduling • Dispatch • Inventory management • Project management • Billing (recurring and usage-based) • Payments Processing • Customer Portal • RMM • EDR • Cloud Backup • Intelligent Reporting & Analytics • AI Assistant • Mobile Application Learn more about the Rev.io platform and schedule your personalized demo at www.rev.io

**Average Rating:** 3.9/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Rev.io?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rev.io?

- **Seller:** [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/sellers/rev-io-psa-formerly-tigerpaw-one)
- **Year Founded:** 2002
- **HQ Location:** Atlanta, GA
- **Twitter:** @rev\_io\_hq  
453 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27f34ab2ba5e1f947cc62d4ec463c5adf4ddab61debc84d3cfd444373a98658b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frev.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
191 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 50% Medium, 43% Small

#### What Do G2 Reviewers Say About Rev.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Rev.io for their **fast and helpful customer support** that effectively resolves issues quickly.
- Users love the **ease of use** of Rev.io, finding the interface intuitive and user-friendly for all tasks.
- Users find Rev.io's **user interface easy to navigate** , enhancing their overall experience with the product.

##### Cons

- Users face **billing issues** with Rev.io, including inaccurate cost displays and unethical practices post-contract termination.
- Users experience **access limitations** with Rev.io, particularly in decimal support, complicating proposals and customer transparency.
- Users face significant **accuracy issues** with Rev.io, especially regarding cost calculations that impact proposals and customer perceptions.
- Users find Rev.io's **complexity in handling decimal points** complicates proposal creation and customer billing clarity.
- Users find **complex processes** in Rev.io make proposal creation and billing setup difficult and potentially misleading.

#### What Are Recent G2 Reviews of Rev.io?

**["REVIO’s Easy, Scalable Portal That Unifies Billing and Operational Updates"](https://www.g2.com/survey_responses/rev-io-review-12568459)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/rev-io-review-12568459)

**["Efficient Billing and Support with Minor Precision Issues"](https://www.g2.com/survey_responses/rev-io-review-12316145)**

**Rating:** 5.0/5.0 stars

_— Bob Z._

[Read full review](https://www.g2.com/survey_responses/rev-io-review-12316145)

#### What Are G2 Users Discussing About Rev.io?

- [What is Rev.io used for?](https://www.g2.com/discussions/what-is-rev-io-used-for)

### [ITarian Helpdesk](https://www.g2.com/products/itarian-helpdesk/reviews)

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs.

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ITarian Helpdesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 10.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 10.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ITarian Helpdesk?

- **Seller:** [ITarian](https://www.g2.com/sellers/itarian)
- **Year Founded:** 2018
- **HQ Location:** Clifton, New Jersey
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff0d53acb565bddefcaa7b2518a48e55890bd80d32bffa201eec2b31cb706584&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33287520%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of ITarian Helpdesk?

**["ITarian Helpdesk can work for any size business"](https://www.g2.com/survey_responses/itarian-helpdesk-review-7602799)**

**Rating:** 4.5/5.0 stars

_— Terrence C._

[Read full review](https://www.g2.com/survey_responses/itarian-helpdesk-review-7602799)

**["Itarian"](https://www.g2.com/survey_responses/itarian-helpdesk-review-6853451)**

**Rating:** 5.0/5.0 stars

_— Volkan Y._

[Read full review](https://www.g2.com/survey_responses/itarian-helpdesk-review-6853451)

### [ServicePRO](https://www.g2.com/products/servicepro/reviews)

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results, and empowers end-users with self-service capabilities, and optimizes service delivery.

**Average Rating:** 3.4/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate ServicePRO?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 6.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ServicePRO?

- **Seller:** [Help Desk Technology Corporation](https://www.g2.com/sellers/help-desk-technology-corporation)
- **Year Founded:** 1993
- **HQ Location:** Oakville, Canada
- **Twitter:** @servicePROnews  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=577355166841857131a2caadb6520d672e99538dcd7cf5dbbee19cb9b79ac0c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelp-desk-technology-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Medium, 42% Large

#### What Are Recent G2 Reviews of ServicePRO?

**["Easy Setup, Strong Reporting, and Helpful Customer Support"](https://www.g2.com/survey_responses/servicepro-review-12838845)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/servicepro-review-12838845)

**["ServicePRO"](https://www.g2.com/survey_responses/servicepro-review-8955968)**

**Rating:** 4.0/5.0 stars

_— Sam M._

[Read full review](https://www.g2.com/survey_responses/servicepro-review-8955968)

### [Tikit](https://www.g2.com/products/cireson-tikit/reviews)

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

**Average Rating:** 4.7/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Tikit?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.2/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Tikit?

- **Seller:** [Cireson](https://www.g2.com/sellers/cireson-bb7d4714-d766-4139-ae21-581770b75666)
- **Year Founded:** 2011
- **HQ Location:** SAN DIEGO, US
- **Twitter:** @teamcireson  
1,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00c129064b810e94140b9fe47b367d951c1c67346a9236a51eca9e12b368e3e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2775681%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®
- **Phone:** (855) 871-1232

#### Who Uses This Product?

- **Company Size:** 57% Large, 43% Medium

#### What Do G2 Reviewers Say About Tikit?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **fun and responsive customer support** from Tikit, making the integration process smooth and enjoyable.
- Users appreciate the **ease of use** of Tikit, facilitating quick setup and seamless integration with Microsoft 365.
- Users value the **automation capabilities** of TiKit, enhancing efficiency and streamlining IT processes seamlessly.
- Users value the **seamless communication efficiency** of Tikit, enhancing collaboration and support within Microsoft Teams.
- Users highlight the **easy customization** of Tikit, effectively adapting to unique workflows and multi-department needs.

##### Cons

- Users note the **missing features** in Tikit but appreciate the potential from future updates and superior Microsoft integrations.

#### What Are Recent G2 Reviews of Tikit?

**["A really good Service Desk product"](https://www.g2.com/survey_responses/tikit-review-9958238)**

**Rating:** 5.0/5.0 stars

_— Matt S._

[Read full review](https://www.g2.com/survey_responses/tikit-review-9958238)

**["AN stgiaht forward tickign sytem that makes an huge impact"](https://www.g2.com/survey_responses/tikit-review-10057390)**

**Rating:** 5.0/5.0 stars

_— Karim E._

[Read full review](https://www.g2.com/survey_responses/tikit-review-10057390)

### [C-Desk](https://www.g2.com/products/c-desk/reviews)

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

**Average Rating:** 4.2/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate C-Desk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind C-Desk?

- **Seller:** [Chamunda Tech Net Services Pvt Ltd](https://www.g2.com/sellers/chamunda-tech-net-services-pvt-ltd)
- **Year Founded:** 2005
- **HQ Location:** Mumbai,
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d416f53b808300cfabb65ebd47cb4cd5f45c726ac901bd133fbff9ea7af7b5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1773697&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 31% Large

#### What Are Recent G2 Reviews of C-Desk?

**["C-Desk :- Streamlined Efficiency and Coding Excellence for Business Devlopment"](https://www.g2.com/survey_responses/c-desk-review-8929303)**

**Rating:** 4.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/c-desk-review-8929303)

**["One of the best ticketing software"](https://www.g2.com/survey_responses/c-desk-review-8773761)**

**Rating:** 5.0/5.0 stars

_— Pavan G._

[Read full review](https://www.g2.com/survey_responses/c-desk-review-8773761)

### [Electric](https://www.g2.com/products/electric-ai-electric/reviews)

The Electric IT Hub simplifies IT and security for small and medium sized businesses (SMBs). Electric’s all-in-one platform empowers SMBs to remotely manage employees’ devices, implement robust security measures, and automate workflows such as application access, employee onboarding and offboarding, device procurement and warehousing, and more. Electric’s IT platform helps you drive productivity, secure your business, and reduce costs while enhancing the employee experience. Let's discuss your IT and security needs!

**Average Rating:** 4.8/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Electric?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Electric?

- **Seller:** [Electric AI](https://www.g2.com/sellers/electric-ai)
- **Company Website:** www.electric.ai
- **Year Founded:** 2016
- **HQ Location:** New York, NY
- **Twitter:** @Electric\_AI  
1,557 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=edbdce5afed207db0e3496826edc6c1194bd0a742341ae75e10dfc7a1da04f0e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15212511%2F&secure%5Burl_type%5D=linkedin_company_website)  
432 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 86% Small, 14% Medium

#### What Do G2 Reviewers Say About Electric?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive and user-friendly interface** of Electric, making IT management effortless and efficient.
- Users value the **exceptional customer support** from Electric, highlighting their quick response and proactive problem-solving approach.
- Users find the **easy setup** of Electric IT Hub enables a smooth onboarding experience with minimal effort.
- Users praise the **intuitive interface** of Electric IT Hub, making IT management seamless and user-friendly.
- Users appreciate the **reliability** of Electric IT Hub, confidently trusting it to support their evolving business needs.

##### Cons

- Users find the **terminology confusing** , which complicates their understanding and usage of the Electric product.
- Users note the **limited customization** options in Electric, which can restrict personalization for different needs.
- Users report experiencing some **software bugs** initially, but the issues are being promptly addressed by Electric.
- Users experienced some **technical issues** initially, but the company promptly resolved them with updates and improvements.
- Users have faced **update issues** initially, but Electric has resolved them and continues to improve the platform.

#### What Are Recent G2 Reviews of Electric?

**["Smooth, Hassle-Free IT Support from Onboarding to Offboarding"](https://www.g2.com/survey_responses/electric-review-11510291)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/survey_responses/electric-review-11510291)

**["Streamlined Device Management with Electric"](https://www.g2.com/survey_responses/electric-review-12628333)**

**Rating:** 5.0/5.0 stars

_— Sonja Z._

[Read full review](https://www.g2.com/survey_responses/electric-review-12628333)

### [Hipporello](https://www.g2.com/products/hipporello/reviews)

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Hipporello?

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.2/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.5/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Hipporello?

- **Seller:** [Hipporello](https://www.g2.com/sellers/hipporello)
- **Year Founded:** 2020
- **HQ Location:** Carmichael, CA
- **Twitter:** @hipporello  
117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca7653a6a2a008bbd8e4c7769ee586fad35835cdee16549251c72543d5c12b03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhipporello%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 50% Medium

#### What Are Recent G2 Reviews of Hipporello?

**["Innovative and Versatile Service Desk Solution with Fair Pricing"](https://www.g2.com/survey_responses/hipporello-review-8881352)**

**Rating:** 5.0/5.0 stars

_— Sasha N._

[Read full review](https://www.g2.com/survey_responses/hipporello-review-8881352)

**["Fast and Informative"](https://www.g2.com/survey_responses/hipporello-review-8888282)**

**Rating:** 5.0/5.0 stars

_— Verified User in Entertainment_

[Read full review](https://www.g2.com/survey_responses/hipporello-review-8888282)

#### What Are G2 Users Discussing About Hipporello?

- [What is Hipporello used for?](https://www.g2.com/discussions/what-is-hipporello-used-for)

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[Browse Service Desk Themes](/categories/service-desk/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Service desk software provides a ticketing platform for internal IT service management, serving as the single point of contact (SPOC) for employees to submit IT inquiries and receive support from the IT department, while offering tools for asset management, knowledge management, and change management.

### Core Capabilities of Service Desk Software

To qualify for inclusion in the Service Desk category, a product must:

- Provide an internal ticketing system for IT department inquiries
- Utilize a portal for employees to submit questions, issues, or requests
- Offer a knowledge base for employee self-service
- Record the IT assets in use by a company and any changes in asset status that occur

### Common Use Cases for Service Desk Software

IT departments use [service desk software](https://learn.g2.com/best-service-desk-software) to stay organized and efficiently respond to employee technology needs. Common use cases include:

- Managing incident and service request workflows from submission through resolution
- Providing employees with self-service access to a knowledge base to resolve common IT issues independently
- Tracking hardware and software assets and logging changes throughout the IT asset lifecycle

### How Service Desk Software Differs from Other Tools

Service desk software is purpose-built for internal IT service management, distinguishing it from [help desk software](https://www.g2.com/categories/help-desk), which organizes ticket requests from external customers seeking product or service support. While both use ticketing systems, service desk tools are employee-facing and focused on IT operations, whereas help desk platforms are customer-facing and support-oriented.

### Insights from G2 on Service Desk Software

Based on category trends on G2, the internal ticketing system and self-service knowledge base stand out as the most valued features. These platforms deliver improvements in response time and employee satisfaction with IT support as primary outcomes of adoption.

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