Introducing G2.ai, the future of software buying.Try now

Best Service Desk Software - Page 5

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.

To qualify for inclusion in the Service Desk category, a product must:

Provide an internal ticketing system for IT department inquiries
Utilize a portal for employees to submit questions, issues, or requests
Offer a knowledge base for employee self-service
Record the IT assets in use by a company and any change in asset that occurs
Show More
Show Less

Featured Service Desk Software At A Glance

Free Plan Available:
Mint Service Desk
Sponsored
Highest Performer:
Easiest to Use:
Show LessShow More
Highest Performer:
Easiest to Use:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
Get Trending Service Desk Products in Your Inbox

A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
No filters applied
128 Listings in Service Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mint Service Desk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Ticket Prioritization
    Average: 8.6
    9.2
    Automate Ticket Routing
    Average: 8.7
    8.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Rzeszow, Subcarpathia
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
    Ownership
    OPGK Rzeszów
Product Description
How are these determined?Information
This description is provided by the seller.

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Mint Service Desk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.6
9.5
Ticket Prioritization
Average: 8.6
9.2
Automate Ticket Routing
Average: 8.7
8.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
HQ Location
Rzeszow, Subcarpathia
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Ownership
OPGK Rzeszów
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

    Users
    No information available
    Industries
    • Higher Education
    • Law Practice
    Market Segment
    • 59% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BMC FootPrints features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.6
    8.2
    Automate Ticket Routing
    Average: 8.7
    7.9
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BMC Helix
    Year Founded
    2025
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    909 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

Users
No information available
Industries
  • Higher Education
  • Law Practice
Market Segment
  • 59% Enterprise
  • 39% Mid-Market
BMC FootPrints features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.6
8.2
Automate Ticket Routing
Average: 8.7
7.9
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
BMC Helix
Year Founded
2025
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
909 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
Entry Level Price:24,9$ user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    100% customizable Service Desk for any business small or large

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ITSM 365 features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    9.4
    Ticket Prioritization
    Average: 8.6
    8.3
    Automate Ticket Routing
    Average: 8.7
    7.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Naumen
    Year Founded
    2001
    HQ Location
    Moscow, Russia
    Twitter
    @itsm365
    23 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    360 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

100% customizable Service Desk for any business small or large

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ITSM 365 features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
9.4
Ticket Prioritization
Average: 8.6
8.3
Automate Ticket Routing
Average: 8.7
7.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Naumen
Year Founded
2001
HQ Location
Moscow, Russia
Twitter
@itsm365
23 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VI Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Navigation Ease
    1
    Response Time
    1
    Cons
    Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VI Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Ticket Prioritization
    Average: 8.6
    9.7
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

Users
No information available
Industries
No information available
Market Segment
  • 56% Mid-Market
  • 22% Enterprise
VI Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Navigation Ease
1
Response Time
1
Cons
Connectivity Issues
1
VI Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.6
9.7
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2003
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools tr

    Users
    No information available
    Industries
    • Primary/Secondary Education
    • Education Management
    Market Segment
    • 45% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • One to One Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    14
    Helpful
    8
    Asset Management
    7
    Easy Setup
    6
    Cons
    Missing Features
    5
    Limited Features
    4
    Inadequate Reporting
    3
    Integration Issues
    3
    Poor Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • One to One Plus features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.7
    Ticket Prioritization
    Average: 8.6
    9.7
    Automate Ticket Routing
    Average: 8.7
    9.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    Spartanburg, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

One to One Plus is an all-in-one asset management and help desk platform built to meet the specific needs of schools. Designed with technology teams in mind, the software simplifies the way schools tr

Users
No information available
Industries
  • Primary/Secondary Education
  • Education Management
Market Segment
  • 45% Mid-Market
  • 34% Enterprise
One to One Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
14
Helpful
8
Asset Management
7
Easy Setup
6
Cons
Missing Features
5
Limited Features
4
Inadequate Reporting
3
Integration Issues
3
Poor Reporting
3
One to One Plus features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.6
8.7
Ticket Prioritization
Average: 8.6
9.7
Automate Ticket Routing
Average: 8.7
9.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Company Website
Year Founded
2015
HQ Location
Spartanburg, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ITarian Helpdesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    10.0
    Ticket Prioritization
    Average: 8.6
    10.0
    Automate Ticket Routing
    Average: 8.7
    10.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ITarian
    Year Founded
    2018
    HQ Location
    Clifton, New Jersey
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
ITarian Helpdesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
10.0
Ticket Prioritization
Average: 8.6
10.0
Automate Ticket Routing
Average: 8.7
10.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
ITarian
Year Founded
2018
HQ Location
Clifton, New Jersey
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Entry Level Price:Starting at $26.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Enterprise
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tikit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Automation
    2
    Communication Efficiency
    2
    Customization
    2
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tikit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Ticket Prioritization
    Average: 8.6
    9.4
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cireson
    Year Founded
    2011
    HQ Location
    SAN DIEGO, US
    Twitter
    @teamcireson
    1,916 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
    Phone
    (855) 871-1232
Product Description
How are these determined?Information
This description is provided by the seller.

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem,

Users
No information available
Industries
No information available
Market Segment
  • 57% Enterprise
  • 43% Mid-Market
Tikit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Automation
2
Communication Efficiency
2
Customization
2
Cons
Missing Features
1
Tikit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.6
9.4
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Cireson
Year Founded
2011
HQ Location
SAN DIEGO, US
Twitter
@teamcireson
1,916 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Phone
(855) 871-1232
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 31% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • C-Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.6
    9.4
    Automate Ticket Routing
    Average: 8.7
    10.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Mumbai,
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 31% Enterprise
C-Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.6
9.4
Automate Ticket Routing
Average: 8.7
10.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
HQ Location
Mumbai,
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hipporello Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Organization
    2
    Automation
    1
    Collaboration
    1
    Customizability
    1
    Cons
    Ticketing Issues
    2
    Integration Issues
    1
    Limited Automation
    1
    Limited Functionality
    1
    Time-Consumption
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hipporello features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    7.2
    Ticket Prioritization
    Average: 8.6
    7.5
    Automate Ticket Routing
    Average: 8.7
    6.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Carmichael, CA
    Twitter
    @hipporello
    119 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 50% Mid-Market
Hipporello Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Organization
2
Automation
1
Collaboration
1
Customizability
1
Cons
Ticketing Issues
2
Integration Issues
1
Limited Automation
1
Limited Functionality
1
Time-Consumption
1
Hipporello features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
7.2
Ticket Prioritization
Average: 8.6
7.5
Automate Ticket Routing
Average: 8.7
6.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2020
HQ Location
Carmichael, CA
Twitter
@hipporello
119 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Mid-Market
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServicePRO features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    7.5
    Ticket Prioritization
    Average: 8.6
    6.7
    Automate Ticket Routing
    Average: 8.7
    6.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Oakville, Canada
    Twitter
    @servicePROnews
    19 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

Users
No information available
Industries
No information available
Market Segment
  • 64% Mid-Market
  • 36% Enterprise
ServicePRO features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.6
6.7
Automate Ticket Routing
Average: 8.7
6.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
1993
HQ Location
Oakville, Canada
Twitter
@servicePROnews
19 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vision Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Setup Ease
    3
    Customizability
    2
    Implementation Ease
    2
    Incident Management
    2
    Cons
    Inadequate Reporting
    1
    Limited Functionality
    1
    Limited Reporting
    1
    Long Processing Time
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vision Service Desk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    7.3
    Ticket Prioritization
    Average: 8.6
    7.7
    Automate Ticket Routing
    Average: 8.7
    7.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,360 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Vision Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Setup Ease
3
Customizability
2
Implementation Ease
2
Incident Management
2
Cons
Inadequate Reporting
1
Limited Functionality
1
Limited Reporting
1
Long Processing Time
1
Missing Features
1
Vision Service Desk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
7.3
Ticket Prioritization
Average: 8.6
7.7
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,360 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • iTop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    User Interface
    1
    Cons
    Access Control
    1
    Expensive
    1
    Login Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • iTop features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.6
    7.2
    Ticket Prioritization
    Average: 8.6
    7.2
    Automate Ticket Routing
    Average: 8.7
    5.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Combodo
    Year Founded
    2010
    HQ Location
    Échirolles, FR
    Twitter
    @iTopByCombodo
    440 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
iTop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
User Interface
1
Cons
Access Control
1
Expensive
1
Login Issues
1
iTop features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.6
7.2
Ticket Prioritization
Average: 8.6
7.2
Automate Ticket Routing
Average: 8.7
5.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Combodo
Year Founded
2010
HQ Location
Échirolles, FR
Twitter
@iTopByCombodo
440 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenText Service Management features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    6.7
    Ticket Prioritization
    Average: 8.6
    8.3
    Automate Ticket Routing
    Average: 8.7
    6.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,649 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23,200 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.

Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Mid-Market
OpenText Service Management features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
6.7
Ticket Prioritization
Average: 8.6
8.3
Automate Ticket Routing
Average: 8.7
6.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,649 Twitter followers
LinkedIn® Page
www.linkedin.com
23,200 employees on LinkedIn®
Ownership
NASDAQ:OTEX
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sunrise HR Case Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Ticket Prioritization
    Average: 8.6
    8.3
    Automate Ticket Routing
    Average: 8.7
    8.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1994
    HQ Location
    London, GB
    Twitter
    @sunrisesoftware
    634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Small-Business
Sunrise HR Case Management features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Ticket Prioritization
Average: 8.6
8.3
Automate Ticket Routing
Average: 8.7
8.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
1994
HQ Location
London, GB
Twitter
@sunrisesoftware
634 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Active Service Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 25% Enterprise
Active Service Desk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®