# Best Service Desk Software - Page 2

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=16222&focus%5B%5D=2864&focus%5B%5D=1404685&focus%5B%5D=929&focus%5B%5D=2647&focus%5B%5D=2001)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, Atera, Freshservice, monday service, Autotask, SysAid, and SolarWinds Service Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=atera&focus%5B%5D=freshservice&focus%5B%5D=monday-service&focus%5B%5D=autotask&focus%5B%5D=sysaid&focus%5B%5D=solarwinds-service-desk)

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-10T00%3A49%3A44Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=126970&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%3Fpage%3D2%26review_source%3Dmktg&secure%5Btoken%5D=23b033fa015f0ee1f05fb355c669bd4132a5045123057fc97546bc59df1ad1a9&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [IBM Maximo IT](https://www.g2.com/products/ibm-maximo-it/reviews)

IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate IBM Maximo IT?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind IBM Maximo IT?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®
- **Ownership:** SWX:IBM

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 47% Medium, 35% Small

#### What Are Recent G2 Reviews of IBM Maximo IT?

**["Rich Functionality, Fresh UI, and Strong API Support"](https://www.g2.com/survey_responses/ibm-maximo-it-review-12953935)**

**Rating:** 4.5/5.0 stars

_— Marc H._

[Read full review](https://www.g2.com/survey_responses/ibm-maximo-it-review-12953935)

**["IBM Maximo IT: The most Complete and Scalable ITSM Solution in the market now AI ready"](https://www.g2.com/survey_responses/ibm-maximo-it-review-12902326)**

**Rating:** 5.0/5.0 stars

_— Zeyad E._

[Read full review](https://www.g2.com/survey_responses/ibm-maximo-it-review-12902326)

#### What Are G2 Users Discussing About IBM Maximo IT?

- [What is IBM Control Desk used for?](https://www.g2.com/discussions/what-is-ibm-control-desk-used-for)

### [Alloy Navigator](https://www.g2.com/it/products/alloy-navigator/reviews)

Alloy Navigator è una soluzione di gestione dei servizi e delle risorse IT basata sull'intelligenza artificiale che consente alle organizzazioni di tutte le dimensioni di gestire le loro operazioni IT. Questa soluzione offre funzionalità di help desk, inventario di rete e base di conoscenza completamente integrate, oltre a standard ITIL come la gestione delle modifiche e della configurazione. Navigator crea automaticamente relazioni tra dati significativi fornendo una visione completa dei componenti dell'infrastruttura IT. Il service desk di Alloy Navigator gestisce ticket, risorse, incidenti, modifiche, ordini di lavoro e altro ancora all'interno di un'unica interfaccia. Il motore di gestione del flusso di lavoro all'interno di Alloy Navigator consente agli utenti di progettare processi IT personalizzati. Questi possono essere modificati in base alle esigenze specifiche dell'azienda e del personale e potrebbero includere anche passaggi guidati dall'IA. La soluzione offre anche un portale web online, un portale self-service per gli utenti finali e app mobili per tecnici e utenti finali. Il Portale Self-Service è dotato di un Assistente AI per risolvere le domande di routine degli utenti finali, liberando l'IT per sfide più grandi. Alloy Navigator offre agli utenti la possibilità di eseguire un audit con un solo clic dell'intera rete, condurre un inventario fisico con uno scanner di codici a barre e garantire la conformità nelle licenze software. Gli utenti finali e gli amministratori hanno anche accesso a dashboard interattivi, report programmati e visualizzazioni in tempo reale per un'analisi tempestiva.

**Average Rating:** 4.8/5.0

**Total Reviews:** 116

#### How Do G2 Users Rate Alloy Navigator?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 8.6/10)
- **Prioritizzazione dei biglietti:** 9.2/10 (Category avg: 8.7/10)
- **Automatizza l'instradamento dei ticket:** 8.8/10 (Category avg: 8.8/10)
- **Integrazione Base di Conoscenza/Ticket:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Alloy Navigator?

- **Venditore:** [Alloy Software](https://www.g2.com/it/sellers/alloy-software)
- **Anno di Fondazione:** 2002
- **Sede centrale:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia dell'informazione e servizi, Marketing e pubblicità
- **Company Size:** 77% Small, 32% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **consolidazione degli elementi IT** in Alloy Navigator, semplificando notevolmente il flusso di lavoro e migliorando l'efficienza del team.
- Gli utenti trovano l' **facilità d'uso** di Alloy Navigator eccezionale, migliorando l'efficienza attraverso flussi di lavoro semplificati e ticketing semplice.
- Gli utenti apprezzano il **bigliettazione integrata e la gestione degli asset** di Alloy Navigator, migliorando significativamente l'efficienza del flusso di lavoro.
- Gli utenti apprezzano la **consolidazione degli strumenti di gestione IT** in Alloy Navigator, migliorando l'efficienza del flusso di lavoro e la produttività.
- Gli utenti apprezzano l' **automazione senza soluzione di continuità** in Alloy Navigator, che semplifica la gestione IT e migliora l'efficienza in tutti i processi.

##### Cons

- Gli utenti trovano la **curva di apprendimento ripida** , richiedendo una formazione aggiuntiva per i nuovi assunti e migliori risorse di onboarding.
- Gli utenti trovano il **processo di configurazione complesso** impegnativo, richiedendo ulteriore formazione e sperimentazione per configurare efficacemente.
- Gli utenti trovano che la **personalizzazione limitata** di Alloy Navigator limiti la flessibilità, influenzando le esigenze di collaborazione creativa e di reportistica.
- Gli utenti trovano la **difficoltà di configurazione** impegnativa a causa di istruzioni poco chiare e flussi di lavoro personalizzati che richiedono tempo.
- Gli utenti trovano che il **design dell'interfaccia scadente** ostacoli l'usabilità, notando la necessità di un'esperienza più snella e moderna.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["Inventario dei beni che ha sostituito i nostri fogli di calcolo"](https://www.g2.com/it/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/it/survey_responses/alloy-navigator-review-13133856)

**["Solido strumento di ticketing e gestione degli asset con grande visibilità"](https://www.g2.com/it/survey_responses/alloy-navigator-review-13227754)**

**Rating:** 5.0/5.0 stars

_— Utente verificato in Stampa_

[Read full review](https://www.g2.com/it/survey_responses/alloy-navigator-review-13227754)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/it/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/it/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/it/discussions/what-is-alloy-navigator)

### [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

**Average Rating:** 4.0/5.0

**Total Reviews:** 278

#### How Do G2 Users Rate Ivanti Neurons for ITSM?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Ivanti Neurons for ITSM?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** www.ivanti.com
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 54% Large, 32% Medium

#### What Do G2 Reviewers Say About Ivanti Neurons for ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Ivanti Neurons for ITSM, enhancing user experience and satisfaction.
- Users value the **customizability** of Ivanti Neurons for ITSM, easily adapting it to fit their specific needs.
- Users value the **customization options** in Ivanti Neurons for ITSM, allowing tailored solutions for their unique needs.
- Users find Ivanti Neurons for ITSM to be **easy to use** , providing a solid solution despite interface concerns.
- Users appreciate the **easy integrations** provided by Ivanti Neurons for ITSM, enhancing their overall service management experience.

##### Cons

- Users find the **clunky interface** of Ivanti Neurons frustrating, particularly when dealing with migration and feature requests.
- Users face **compatibility issues** , struggling with disjointed modules and time-consuming customizations requiring additional support.
- Users face a **steep learning curve** , making it challenging to fully utilize Ivanti Neurons for ITSM's diverse and powerful modules.
- Users face a **steep learning curve** to effectively utilize Ivanti Neurons, complicating their return on investment.
- Users find the **limited customization** options time-consuming and often need extra support, impacting their overall experience.

#### What Are Recent G2 Reviews of Ivanti Neurons for ITSM?

**["Automation and Flexible Workflows That Boost Service Desk Efficiency with AI"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)**

**Rating:** 4.5/5.0 stars

_— Chitra M._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)

**["Clear Ticket Ownership and Progress Tracking with Ivanti Neurons for ITSM"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)**

**Rating:** 4.5/5.0 stars

_— Nijat I._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)

### [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews)

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

**Average Rating:** 4.5/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate TeamDynamix IT Service Management?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.3/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind TeamDynamix IT Service Management?

- **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix)
- **Year Founded:** 2001
- **HQ Location:** Columbus, Ohio
- **Twitter:** @TDXBuzz  
1,049 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8249b19ee2fd233d1852e01c26a849abcf782b644eeea69d2cac29a5a3a13a3c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494030%2F&secure%5Burl_type%5D=linkedin_company_website)  
166 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 46% Medium, 45% Large

#### What Are Recent G2 Reviews of TeamDynamix IT Service Management?

**["Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)

**["Highly Configurable Service Desk That Keeps IT Operations Connected"](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)

#### What Are G2 Users Discussing About TeamDynamix IT Service Management?

- [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for)
- [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do)
- [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio)
- [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software)
- [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app)

### [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews)

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate SymphonyAI IT Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.5/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SymphonyAI IT Service Management?

- **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @SymphonySummit  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,086 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Automotive
- **Company Size:** 68% Large, 32% Medium

#### What Do G2 Reviewers Say About SymphonyAI IT Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations.
- Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests.
- Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options.
- Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email.
- Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration.

##### Cons

- Users find the **complex configuration** challenging and seek more streamlined back-end setup options.
- Users find the **back end configurations too complex** , leading to challenges in usability and overall integration.
- Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability.
- Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility.
- Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses.

#### What Are Recent G2 Reviews of SymphonyAI IT Service Management?

**["Good ITSM Tool to manage incident and SRs"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)**

**Rating:** 4.5/5.0 stars

_— Deepak M._

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)

**["Great product to use and helps to resolve IT tickets faster"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)

#### What Are G2 Users Discussing About SymphonyAI IT Service Management?

- [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system)
- [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent)
- [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai)
- [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool)

### [Proactivanet](https://www.g2.com/products/proactivanet/reviews)

Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

**Average Rating:** 4.8/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Proactivanet?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Proactivanet?

- **Seller:** [Proactivanet](https://www.g2.com/sellers/proactivanet)
- **Year Founded:** 1998
- **HQ Location:** Gijon
- **Twitter:** @ProactivaNET  
1,775 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8282d03cc8e4d320a972036e57157b3ee4b38081eb0cd796f47c84c351531cfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproactivanet%2F&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About Proactivanet?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities.
- Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration.
- Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability.
- Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support.
- Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management.

##### Cons

- Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions.
- Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility.
- Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features.
- Users find the mobile app **visually poor** , despite its functional capabilities and usability.
- Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback.

#### What Are Recent G2 Reviews of Proactivanet?

**["Proactivanet Administrator"](https://www.g2.com/survey_responses/proactivanet-review-10559570)**

**Rating:** 5.0/5.0 stars

_— Claudio P._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10559570)

**["Experience in Proactivanet"](https://www.g2.com/survey_responses/proactivanet-review-10600718)**

**Rating:** 4.5/5.0 stars

_— Alejandra R._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10600718)

#### What Are G2 Users Discussing About Proactivanet?

- [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)

Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Rezolve.ai?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Rezolve.ai?

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve\_ai  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Medium, 18% Large

#### What Do G2 Reviewers Say About Rezolve.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration.
- Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base.
- Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction.
- Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process.
- Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process.

##### Cons

- Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops.
- Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality.
- Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor.
- Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments.
- Users experience **minor app glitches** that are not significant but can impact the overall experience slightly.

#### What Are Recent G2 Reviews of Rezolve.ai?

**["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)

**["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)**

**Rating:** 4.0/5.0 stars

_— Nicholas M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)

#### What Are G2 Users Discussing About Rezolve.ai?

- [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for)

### [Motadata ServiceOps](https://www.g2.com/products/motadata-serviceops/reviews)

Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools. ServiceOps includes a PinkVerify-certified Service Desk for incident, service request, problem, and change management, alongside an Asset Manager for full hardware and software lifecycle tracking and a Patch Manager for endpoint patching. Automation runs throughout the platform, from ticket routing and prioritization to SLA enforcement and approval workflows. Teams choose ServiceOps for its intuitive interface, strong automation, real-time reporting, and responsive support. It is available for on-premises deployment, giving organizations control over their data while modernizing and streamlining IT operations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Motadata ServiceOps?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Motadata ServiceOps?

- **Seller:** [Mindarray Systems](https://www.g2.com/sellers/mindarray-systems)
- **Year Founded:** 2010
- **HQ Location:** Ahmedabad, India
- **Twitter:** @MindArraySystem  
152 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e2eb33bf313f5b73a7b67a12b21c1690e3ccbef6a03c140c5a4d53478ef5f8a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindarray-systems&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 72% Medium, 17% Small

#### What Do G2 Reviewers Say About Motadata ServiceOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of tracking and managing assets** with Motadata ServiceOps, benefiting from intuitive UI and real-time updates.
- Users find the **ease of use** in Motadata ServiceOps beneficial for effortlessly managing and tracking assets.
- Users value the **ease of tracking and managing assets** with Motadata ServiceOps, appreciating detailed reporting and real-time updates.
- Users value the **intuitive interface** of Motadata ServiceOps, which simplifies asset tracking and management significantly.
- Users value the **automation of ticket assignments** , enhancing efficiency and providing clear communication to clients.

##### Cons

- Users find the **installation issues** on macOS to be a significant hurdle when setting up Motadata ServiceOps.

#### What Are Recent G2 Reviews of Motadata ServiceOps?

**["Streamlined ITSM with Strong SLA Tracking and Automation"](https://www.g2.com/survey_responses/motadata-serviceops-review-13109145)**

**Rating:** 4.0/5.0 stars

_— Biswajit P._

[Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13109145)

**["Hands-on Experience with Motadata ServiceOps for Enterprise ITSM, ITAM & Patch Management"](https://www.g2.com/survey_responses/motadata-serviceops-review-13133853)**

**Rating:** 5.0/5.0 stars

_— pawan c._

[Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13133853)

#### What Are G2 Users Discussing About Motadata ServiceOps?

- [What is Motadata ServiceOps used for?](https://www.g2.com/discussions/what-is-motadata-serviceops-used-for)

### [ClearFeed](https://www.g2.com/products/clearfeed/reviews)

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

**Average Rating:** 4.6/5.0

**Total Reviews:** 159

#### How Do G2 Users Rate ClearFeed?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ClearFeed?

- **Seller:** [ClearFeed](https://www.g2.com/sellers/clearfeed)
- **Year Founded:** 2021
- **HQ Location:** Beaverton, OR
- **Twitter:** @clearfeedai  
377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5951cad77500fe0c90a2a85fc15cab5c68a00da5db04e1d71023dd924a7557e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearfeed%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About ClearFeed?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests.
- Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features.
- Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching.
- Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions.
- Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively.

##### Cons

- Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow.
- Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed.
- Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels.
- Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness.
- Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed.

#### What Are Recent G2 Reviews of ClearFeed?

**["Seamless Slack Integration, Fast Support, and a Simple, Reliable UI"](https://www.g2.com/survey_responses/clearfeed-review-12530416)**

**Rating:** 5.0/5.0 stars

_— Jay B._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-12530416)

**["Simplifying Internal Issue Tracking, RCA & Ownership"](https://www.g2.com/survey_responses/clearfeed-review-10042110)**

**Rating:** 5.0/5.0 stars

_— Sneha S._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-10042110)

### [Wolken Service Desk](https://www.g2.com/products/wolken-service-desk/reviews)

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams. Robust SLA (Service Level Agreement) management ensures that all service requests are handled consistently and on time, creating a reliable experience for both customers and internal teams. What sets Wolken Service Desk apart is its AI-driven capabilities. The AI Co-Pilot feature provides real-time suggestions, automates repetitive tasks, and offers predictive insights, allowing support teams to focus on complex, high-priority issues. Meanwhile, AI Agent Assist enhances agent performance by summarizing tickets, predicting reopens, and analyzing customer sentiment, enabling faster, more efficient ticket resolution and a more personalized customer experience. Founded with a vision to simplify service management, Wolken Software has become a trusted partner for organizations looking to modernize and automate their support processes. With Wolken Service Desk, businesses can expect a seamless, data-driven solution that delivers faster response times, higher customer satisfaction, and a more empowered support team ready to tackle the demands of today’s service environment. Key Features: • Self-service Knowledge Base • SLA Management for consistent service delivery • AI Co-Pilot for workflow optimization and insights • AI Agent Assist for improved ticket handling and customer sentiment analysis Discover how Wolken Service Desk can transform your service management processes and support your organization’s growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Wolken Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Wolken Service Desk?

- **Seller:** [Wolken Software](https://www.g2.com/sellers/wolken-software)
- **Company Website:** www.wolkensoftware.com
- **Year Founded:** 2011
- **HQ Location:** Cupertino, USA
- **Twitter:** @wolkensoftware  
213 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=882e38d9e48195db2c1c8dd6ec4d23bc4cbed3883d8fd6c99dbb4dfa2c88deba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2488631&secure%5Burl_type%5D=linkedin_company_website)  
217 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 27% Small

#### What Are Recent G2 Reviews of Wolken Service Desk?

**["Highly recommended for any business"](https://www.g2.com/survey_responses/wolken-service-desk-review-8430987)**

**Rating:** 5.0/5.0 stars

_— Pradeep S._

[Read full review](https://www.g2.com/survey_responses/wolken-service-desk-review-8430987)

**["It is very user friendly and very relevant to the Bussiness"](https://www.g2.com/survey_responses/wolken-service-desk-review-8689579)**

**Rating:** 5.0/5.0 stars

_— Dayakar G._

[Read full review](https://www.g2.com/survey_responses/wolken-service-desk-review-8689579)

#### What Are G2 Users Discussing About Wolken Service Desk?

- [What is Wolken Service Desk used for?](https://www.g2.com/discussions/what-is-wolken-service-desk-used-for) - 1 comment

### [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)

Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/

**Average Rating:** 4.3/5.0

**Total Reviews:** 309

#### How Do G2 Users Rate Spiceworks Cloud Help Desk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Spiceworks Cloud Help Desk?

- **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis)
- **Year Founded:** 1995
- **HQ Location:** New York
- **Twitter:** @ziffdavis  
1,426 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f604f93327beaf881116f44da9d5e2af34a847a06bc4eef7e73326edeb4d40e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziff-davis-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NASDAQ: ZD

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Network Administrator
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 65% Medium, 23% Small

#### What Do G2 Reviewers Say About Spiceworks Cloud Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management.
- Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management.
- Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights.
- Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights.
- Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity.

##### Cons

- Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features.
- Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses.
- Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications.
- Users find the **missing features** in the mobile app and delays in email notifications frustrating.
- Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration.

#### What Are Recent G2 Reviews of Spiceworks Cloud Help Desk?

**["Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680)**

**Rating:** 5.0/5.0 stars

_— Serkan Y._

[Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680)

**["My smooth sailing journey with Spiceworks Helpdesk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656)**

**Rating:** 4.5/5.0 stars

_— Verified User in Logistics and Supply Chain_

[Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656)

#### What Are G2 Users Discussing About Spiceworks Cloud Help Desk?

- [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment

### [Azure Service Health](https://www.g2.com/products/azure-service-health/reviews)

Azure Service Health notifies you and your teams when issues in Azure services affect your business-critical resources,, helps you understand the impacts of the issue, and keeps you updated as the issue is resolved.

**Average Rating:** 4.4/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Azure Service Health?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Azure Service Health?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 39% Large, 35% Medium

#### What Do G2 Reviewers Say About Azure Service Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective alert notifications** of Azure Service Health, ensuring peace of mind and control over cloud services.
- Users value the **customized dashboard** of Azure Service Health, enhancing their management of cloud services effectively.
- Users love the **customized dashboard** of Azure Service Health for its clarity and proactive resource monitoring.
- Users value the **intuitive user interface** of Azure Service Health, enhancing clarity and control over resource management.
- Users value the **comprehensive monitoring** of Azure Service Health for aiding compliance and risk assessment effectively.

##### Cons

- Users report significant **latency issues** with Azure Service Health, recommending better monitoring and communication for outages.
- Users often face **alert issues** with Azure Service Health, leading to confusion and delayed notifications during outages.
- Users often feel that there is a need for **additional details** to better interpret the dashboards in Azure Service Health.
- Users are frustrated with **inadequate monitoring** of latency issues, relying on external tools for notifications and insights.
- Users find the **learning curve steep** , often struggling to understand alerts and technical jargon effectively.

#### What Are Recent G2 Reviews of Azure Service Health?

**["Azure Service Health Review"](https://www.g2.com/survey_responses/azure-service-health-review-6483425)**

**Rating:** 4.5/5.0 stars

_— Imran B._

[Read full review](https://www.g2.com/survey_responses/azure-service-health-review-6483425)

**["Azure service health"](https://www.g2.com/survey_responses/azure-service-health-review-9154842)**

**Rating:** 5.0/5.0 stars

_— CHIRADEEP B._

[Read full review](https://www.g2.com/survey_responses/azure-service-health-review-9154842)

#### What Are G2 Users Discussing About Azure Service Health?

- [What is the difference between Azure monitor and Azure service health?](https://www.g2.com/discussions/azure-service-health-what-is-the-difference-between-azure-monitor-and-azure-service-health) - 1 comment
- [What is the difference between Azure monitor and Azure service health?](https://www.g2.com/discussions/what-is-the-difference-between-azure-monitor-and-azure-service-health)
- [Which Azure tool includes Azure status service health and Resource health?](https://www.g2.com/discussions/azure-service-health-which-azure-tool-includes-azure-status-service-health-and-resource-health) - 1 comment
- [Which Azure tool includes Azure status service health and Resource health?](https://www.g2.com/discussions/which-azure-tool-includes-azure-status-service-health-and-resource-health)
- [Which feature of Azure service health informs of service outages in Azure?](https://www.g2.com/discussions/azure-service-health-which-feature-of-azure-service-health-informs-of-service-outages-in-azure)

### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

**Average Rating:** 4.2/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** System Administrator, IT Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians.
- Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks.
- Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians.
- Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization.
- Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution.

##### Cons

- Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging.
- Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult.
- Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning.
- Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features.
- Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["A feature rich tool for IT management."](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)

**["Highly Customizable ITSM with Room for Agile Improvements"](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus)

### [Vivantio](https://www.g2.com/products/vivantio/reviews)

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Vivantio?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.5/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vivantio?

- **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @Vivantio  
110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ddc9faf99fd9b156f770b877d0d86b8a38c28ed9457cd19777578bf529465a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F563989%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Outsourcing/Offshoring
- **Company Size:** 58% Medium, 28% Large

#### What Do G2 Reviewers Say About Vivantio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficiency** of Vivantio, enhancing productivity through automation and effective monitoring of tasks and SLAs.
- Users value the **customizability** of Vivantio, enabling tailored solutions and personalized dashboards for enhanced efficiency.
- Users appreciate the **customization and automation features** of Vivantio, enhancing customer service and workflow efficiency.
- Users praise the **ease of use** of Vivantio, enhancing IT service management and overall team productivity.
- Users praise Vivantio for its **helpful and reliable customer support** , enhancing incident management and service requests effectively.

##### Cons

- Users find a **high learning curve** with Vivantio, requiring extensive self-education and planning for effective use.
- Users report **poor performance** with Vivantio, especially when handling large volumes of tickets and databases.
- Users often experience **slow performance** with Vivantio, especially when handling large ticket volumes or complex cases.
- Users find the **complexity of administration** overwhelming, especially with extensive configurations and slow ticket handling.
- Users find the **inadequate reporting** in Vivantio frustrating, with challenging configurations and limited automation hindering efficiency.

#### What Are Recent G2 Reviews of Vivantio?

**["Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement"](https://www.g2.com/survey_responses/vivantio-review-11827921)**

**Rating:** 4.0/5.0 stars

_— Ifeoma E._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921)

**["Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time"](https://www.g2.com/survey_responses/vivantio-review-11939774)**

**Rating:** 4.5/5.0 stars

_— Satish K._

[Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774)

#### What Are G2 Users Discussing About Vivantio?

- [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for)

### [GLPI](https://www.g2.com/products/glpi/reviews)

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate GLPI?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GLPI?

- **Seller:** [TECLIB](https://www.g2.com/sellers/teclib)
- **Year Founded:** 2015
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Teclib  
405 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01eab6e343d9bd88feb9502b1d94a6bf62dd2fb32761f435daa37bd8af9c8e80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10058520%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 36% Medium, 31% Small

#### What Do G2 Reviewers Say About GLPI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find GLPI to be **easy to use** , making implementation and ticket management a simple process.
- Users appreciate the **comprehensive asset management features** of GLPI, which enhance their IT operations efficiently.
- Users value the **continuous improvement** of GLPI, appreciating its powerful features and versatile management capabilities.
- Users appreciate the **easy-to-use customer support** in GLPI, making case management clear and efficient.
- Users value the **dashboard customization** in GLPI, enabling efficient ticket management and personalized IT operations.

##### Cons

- Users find the **complex configuration** of GLPI makes maintenance challenging, despite the system's adaptability.
- Users note the **inadequate reporting** capabilities of GLPI, finding improvement necessary for better functionality.

#### What Are Recent G2 Reviews of GLPI?

**["GLPI Keeps IT Assets and Tickets Organized and Easy to Manage"](https://www.g2.com/survey_responses/glpi-review-12643741)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/glpi-review-12643741)

**["Best ITSM software on the planet"](https://www.g2.com/survey_responses/glpi-review-10948950)**

**Rating:** 5.0/5.0 stars

_— W. W._

[Read full review](https://www.g2.com/survey_responses/glpi-review-10948950)

#### What Are G2 Users Discussing About GLPI?

- [What does Glpi do?](https://www.g2.com/discussions/what-does-glpi-do)
- [What is asset management in IT industry?](https://www.g2.com/discussions/what-is-asset-management-in-it-industry)
- [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment
- [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote

- [‹ Prev‹ Prev](/categories/service-desk?order=g2_score&review_source=mktg#product-list)
- [1](/categories/service-desk?order=g2_score&review_source=mktg#product-list)
- 2
- [3](/categories/service-desk?order=g2_score&page=3&review_source=mktg#product-list)
- [4](/categories/service-desk?order=g2_score&page=4&review_source=mktg#product-list)
- [5](/categories/service-desk?order=g2_score&page=5&review_source=mktg#product-list)
- [6](/categories/service-desk?order=g2_score&page=6&review_source=mktg#product-list)
- …
- [9](/categories/service-desk?order=g2_score&page=9&review_source=mktg#product-list)
- [10](/categories/service-desk?order=g2_score&page=10&review_source=mktg#product-list)
- [Next ›Next ›](/categories/service-desk?order=g2_score&page=3&review_source=mktg#product-list)

Spotlight Categories

[SaaS Backup Software](https://www.g2.com/categories/saas-backup)

[Product Analytics Software](https://www.g2.com/categories/product-analytics)

[Contract Management Software](https://www.g2.com/categories/contract-management)

[Payment Processing Software](https://www.g2.com/categories/payment-processing)

[Network Monitoring Software](https://www.g2.com/categories/network-monitoring)

Similar Categories

- [Application Portfolio Management](/categories/application-portfolio-management)
- [Auto Scaling](/categories/auto-scaling)
- [Cloud Cost Management](/categories/cloud-cost-management)
- [Cloud Management Platforms](/categories/cloud-management-platforms)
- [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools)

- [Columnar Databases](/categories/columnar-databases)
- [Data as a Service (DaaS)](/categories/data-as-a-service-daas)
- [Data Destruction](/categories/data-destruction)
- [Data Extraction](/categories/data-extraction-tools)
- [Data Governance](/categories/data-governance-tools)

- [Data Observability](/categories/data-observability)
- [Data Recovery](/categories/data-recovery)
- [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management)
- [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem)
- [Digital Governance](/categories/digital-governance)

[Browse Service Desk Themes](/categories/service-desk/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Service desk software provides a ticketing platform for internal IT service management, serving as the single point of contact (SPOC) for employees to submit IT inquiries and receive support from the IT department, while offering tools for asset management, knowledge management, and change management.

### Core Capabilities of Service Desk Software

To qualify for inclusion in the Service Desk category, a product must:

- Provide an internal ticketing system for IT department inquiries
- Utilize a portal for employees to submit questions, issues, or requests
- Offer a knowledge base for employee self-service
- Record the IT assets in use by a company and any changes in asset status that occur

### Common Use Cases for Service Desk Software

IT departments use [service desk software](https://learn.g2.com/best-service-desk-software) to stay organized and efficiently respond to employee technology needs. Common use cases include:

- Managing incident and service request workflows from submission through resolution
- Providing employees with self-service access to a knowledge base to resolve common IT issues independently
- Tracking hardware and software assets and logging changes throughout the IT asset lifecycle

### How Service Desk Software Differs from Other Tools

Service desk software is purpose-built for internal IT service management, distinguishing it from [help desk software](https://www.g2.com/categories/help-desk), which organizes ticket requests from external customers seeking product or service support. While both use ticketing systems, service desk tools are employee-facing and focused on IT operations, whereas help desk platforms are customer-facing and support-oriented.

### Insights from G2 on Service Desk Software

Based on category trends on G2, the internal ticketing system and self-service knowledge base stand out as the most valued features. These platforms deliver improvements in response time and employee satisfaction with IT support as primary outcomes of adoption.

Show More