Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Service Desk reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals
IBM Control Desk provides user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem manage
Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, m
Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs—which greatly improves IT satisfaction and end user productivity.
Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.
IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being used by 100,000 plus users worldwide SaaS and On-Prem deployments to support from 20 to 20,000 users Local support and implementation services are available in U.S., U.K., South Africa, Australia, U.A.E, Saudi Arabia, Bahrain, Oman, Indonesia and Philippines
Sunrise ITSM includes an integrated suite of processes to empower your IT Service Desk with the tools that support the needs of both agent and end-user. Sunrise ITSM will help you to achieve your organisation's goals, whether that's to become ITIL aligned, increase the productivity of your Service Desk or improve customer satisfaction - no matter the goal, we are confident that Sunrise ITSM will help take your IT Service Desk and the management of related or similar organisational processes to
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Mana
Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets,
DeepDesk is a service desk software for modern IT teams and Customer Service teams. Its rich set of features include a powerful Help Desk, CMDB, Task Automation, Escalation Rules, Email Rules and More. It delivers full customization, adapts to your support needs, and promises set up time and pricing at a fraction of competitors. Start now at www.deep-desk.com
Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.
Through countless conversations with customers, it became clear that Slack is not just the place to share Avengers gifs and party parrots, but also where employees go to get support for IT problems, HR questions, and all sorts of internal requests. The #hr_help or #my_laptop_is_on_fire channels are common at every company, but there’s no way to track those requests. Halp is conversational ticketing tool for teams on Slack. Opening up a ticket is as simple as adding a 🎫 emoji to a message or usi
IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.
The Logicalis service desk is an as-a-service offering that is the answer to your organization’s end-user support service needs—both for your team and for your customers. We provide highly customizable level 1 support that can be geared specifically to your company’s needs, budget and technology. We offer support 24/7/365 or we can provide service during off hour or peak hours. Our service is transparent, calls are answered with your company name and managed using your environment-specific knowl
Lack of product information turning your customers away? Let your customers ask additional questions about your products and share their answers using the Product Questions and Answers module for Magento 2. Features: Questions asked by both admin and customers; Answers replied by both admin and customers; Ability for visitors to ask questions and reply; Automatic and manual moderation; Ability to subscribe to a question and receive answers by email; Admin has full control over editing Q/A
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.
Nilex offers fully customizable, web and mobile responsive ITSM solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system
The educational technology management system to help simplify and integrate school system's one-to-one, asset, and work order management processes. One to One Plus Software is the all-in-one software solution designed to help school systems simplify one-to-one, asset, and work orders management.
ServiceNow Request Management streamlines service delivery for user requests, eliminates duplication of effort, ensures information accuracy, and reduces operational costs through a published catalog of IT services, all driven by automated workflows, approval rules, and service level agreements.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.
Our SerioPlus ITSM gives your staff access to everything they need to manage your IT Service Desk - in one easy to deploy application. With strong links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, our Service Desk software is more than a call logging system. Serio Incident, Service Request, Problem and Change Management modules can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a compreh
SP IT Support is a simple yet effective SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. An End User portal makes it easy to submit tickets, access a knowledge base, documents and training links.
SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and responses to service issues improves overall efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser.