# Best Service Desk Software for Small Business - Page 2

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=929&focus%5B%5D=16222&focus%5B%5D=1404685&focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=32593&focus%5B%5D=806)

Highlighted products: Autotask, Atera, monday service, ServiceNow IT Service Management, Jira Service Management, Freshservice, Splashtop Remote Support, and Ivanti Neurons for ITSM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=autotask&focus%5B%5D=atera&focus%5B%5D=monday-service&focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=splashtop-inc-splashtop-remote-support&focus%5B%5D=ivanti-neurons-for-itsm&segment=small-business)

**Sponsored**

### SparrowDesk

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-12T02%3A13%3A56Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1494101&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=83e62de3244dddb8b0e7f76753e60eef9d293dc82e32ee0019315a3f4f9f3cbd&secure%5Burl%5D=https%3A%2F%2Fwww.sparrowdesk.com%2Flps%2Fbest-modern-helpdesk-tool%3Futm_source%3DG2%26utm_medium%3DPPC&secure%5Burl_type%5D=custom_url)

### [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

**Average Rating:** 4.0/5.0

**Total Reviews:** 556

#### How Do G2 Users Rate ConnectWise PSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ConnectWise PSA?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Network Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About ConnectWise PSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets.
- Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow.
- Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications.
- Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization.
- Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance.

##### Cons

- Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging.
- Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues.
- Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting.
- Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools.
- Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software.

#### What Are Recent G2 Reviews of ConnectWise PSA?

**["Efficient Tool That Simplifies Daily Tasks"](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)**

**Rating:** 5.0/5.0 stars

_— Imran I._

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)

**["Great PSA system is you take the time to set it up according to your needs"](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)

#### What Are G2 Users Discussing About ConnectWise PSA?

- [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for)
- [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for)
- [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control)
- [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client)

### [Siit](https://www.g2.com/pt/products/siit/reviews)

Siit é o moderno Service Desk para equipes de TI e operações internas. Nossa plataforma com inteligência artificial simplifica o gerenciamento de tickets, automatiza fluxos de trabalho e melhora a eficiência interna. Integrando-se perfeitamente com ferramentas existentes, Siit elimina a complexidade, acelera os tempos de resolução e transforma o suporte interno em uma vantagem estratégica.

**Average Rating:** 5.0/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Siit?

- **the product tem sido um bom parceiro comercial?:** 10.0/10 (Category avg: 8.6/10)
- **Priorização de Tickets:** 9.8/10 (Category avg: 8.7/10)
- **Automatize o roteamento de tickets:** 10.0/10 (Category avg: 8.8/10)
- **Integração de Base de Conhecimento/Ticket:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Siit?

- **Vendedor:** [Siit](https://www.g2.com/pt/sellers/siit)
- **Ano de Fundação:** 1976
- **Localização da Sede:** Paris, FR
- **Twitter:** @siitapp  
35 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a1dabb043b6a045e7faa391074f2b37d6a0ad1229ff10bef66019925021af63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsiit-app&secure%5Burl_type%5D=linkedin_company_website)  
91 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Software de Computador
- **Company Size:** 55% Small, 45% Medium

#### What Do G2 Reviewers Say About Siit?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Siit incrivelmente **fácil de usar** , simplificando as solicitações de suporte e melhorando a comunicação interna sem esforço.
- Os usuários acham que a **integração perfeita com o Slack** do Siit melhora a colaboração e agiliza significativamente as solicitações de suporte.
- Os usuários valorizam o **suporte ao cliente eficiente** da Siit, melhorando a comunicação e agilizando a resolução de solicitações.
- Os usuários adoram o **suporte conversacional** no Siit, melhorando a comunicação e agilizando as solicitações de suporte através do Slack.
- Os usuários apreciam a **eficiência de comunicação** do Siit, melhorando o manuseio de solicitações e simplificando os processos de suporte para equipes ocupadas.

##### Cons

- Os usuários sentem que a **relato inadequado** do Siit limita sua capacidade de obter insights mais profundos sobre as operações.
- Os usuários sentem que o Siit carece de **recursos de relatórios inadequados** , limitando sua capacidade de obter insights sobre as operações de suporte.
- Os usuários sentem que há **problemas de integração** com o Siit, sugerindo a necessidade de conexões mais amplas de recursos de integração.
- Os usuários enfrentam **problemas de conectividade** com o Siit, afetando sua experiência devido à dependência de acesso estável à internet.
- Os usuários desejam mais **opções de personalização** no Siit para melhorar sua experiência geral e capacidades de relatório.

#### What Are Recent G2 Reviews of Siit?

**["Boa escolha se sua empresa opera com o Teams"](https://www.g2.com/pt/survey_responses/siit-review-12761625)**

**Rating:** 5.0/5.0 stars

_— Callista R._

[Read full review](https://www.g2.com/pt/survey_responses/siit-review-12761625)

**["A IA funciona bem com nossa base de conhecimento do Notion"](https://www.g2.com/pt/survey_responses/siit-review-12771109)**

**Rating:** 5.0/5.0 stars

_— Gatien D._

[Read full review](https://www.g2.com/pt/survey_responses/siit-review-12771109)

### [LogMeIn Rescue](https://www.g2.com/fr/products/logmein-rescue/reviews)

LogMeIn Rescue est une plateforme de support à distance pour les entreprises qui permet aux équipes informatiques et aux organisations de support client de fournir un support technique rapide, sécurisé et fiable — aux employés, clients et appareils distants — à partir d'une solution unique et évolutive. Conçu pour les moments où l'échec n'est pas une option, Rescue combine une sécurité spécialement conçue, une performance éprouvée et une IA pratique pour aider les équipes de support à résoudre les problèmes rapidement et en toute confiance — sans compromettre le contrôle, la conformité ou l'expérience utilisateur finale. Rescue est utilisé aussi bien par de petits centres d'assistance que par les plus grandes entreprises mondiales, y compris des organisations dans des secteurs réglementés tels que la finance, la santé et le secteur public. Que ce soit pour soutenir l'informatique interne ou les équipes orientées vers le client externe, Rescue s'adapte à votre environnement, vos flux de travail et votre échelle. Les principales capacités incluent : -Sécurité de niveau entreprise : plus de 40 autorisations et contrôles granulaires, journaux d'audit de session, restrictions d'accès basées sur l'IP et l'appareil, synchronisation SSO/AD, et politiques de stockage des données — spécialement conçues pour les exigences de conformité et de gouvernance. -Connexions rapides et fiables : les sessions se connectent en ~20 secondes ou moins, soutenues par une disponibilité de 99,99 %, plus de 5 milliards de sessions à distance, et plus de 20 ans de performance éprouvée en entreprise. -Options de support flexibles : plus de 12 méthodes de connexion, y compris le code PIN, la carte d'appel, le lien web et le chat en direct — minimisant les frictions utilisateur à travers les plateformes et appareils. -IA pratique : diagnostics alimentés par l'IA, résumés de session, création de scripts et analyse des erreurs aident les techniciens à résoudre les problèmes plus rapidement et à documenter de manière plus cohérente. -Intégrations intelligentes : connecteurs pré-construits pour ServiceNow, Nexthink, Salesforce et plus, ainsi que des API robustes qui alignent Rescue avec les outils et flux de travail où le support est déjà présent. -Support multi-plateforme : support des appareils sous Windows, Mac, iOS, Android, Linux et Chromebook. Rescue est approuvé par les équipes de support qui ont besoin d'une solution sécurisée par conception, opérationnellement fiable, et prête à évoluer avec les exigences du support d'entreprise piloté par l'IA.

**Average Rating:** 4.6/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate LogMeIn Rescue?

- **the product a-t-il été un bon partenaire commercial?:** 9.0/10 (Category avg: 8.6/10)
- **Hiérarchisation des tickets:** 8.8/10 (Category avg: 8.7/10)
- **Automatisez le routage des tickets:** 8.7/10 (Category avg: 8.8/10)
- **Base de connaissances/Intégration de tickets:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LogMeIn Rescue?

- **Vendeur:** [GoTo](https://www.g2.com/fr/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Site Web de l'entreprise:** www.goto.com
- **Année de fondation:** 2003
- **Emplacement du siège social:** Boston, MA
- **Twitter:** @goto  
41,211 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propriétaire
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 38% Medium, 34% Small

#### What Do G2 Reviewers Say About LogMeIn Rescue?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que la **facilité d'utilisation** de LogMeIn Rescue est inestimable pour résoudre des problèmes à distance et enregistrer les problèmes des clients.
- Les utilisateurs apprécient l' **accès à distance simple et efficace** de LogMeIn Rescue, rendant le support informatique plus facile et plus efficace.
- Les utilisateurs apprécient **l'assistance à distance simple et efficace** fournie par LogMeIn Rescue pour un dépannage sans tracas.
- Les utilisateurs apprécient la **fonctionnalité de contrôle à distance** de LogMeIn Rescue, permettant de résoudre efficacement les problèmes de n'importe où.
- Les utilisateurs apprécient le **support client efficace** de LogMeIn Rescue, facilitant la résolution rapide des problèmes grâce à l'accès à distance.

##### Cons

- Les utilisateurs trouvent LogMeIn Rescue **trop cher** pour ses offres, suggérant une meilleure valeur dans d'autres options de logiciels de téléassistance.
- Les utilisateurs estiment que LogMeIn Rescue a des **limitations de fonctionnalités** pour son prix, surtout par rapport à d'autres options de logiciels de téléassistance.
- Les utilisateurs estiment que LogMeIn Rescue offre **des fonctionnalités limitées** pour le prix, manquant d'outils complets par rapport aux concurrents.
- Les utilisateurs signalent des **problèmes de billetterie** , citant un support peu utile et des difficultés à gérer les comptes sur plusieurs portails.
- Les utilisateurs sont souvent confrontés à des **plantages d'application et un support médiocre** , ce qui complique la gestion des comptes sur plusieurs plateformes.

#### What Are Recent G2 Reviews of LogMeIn Rescue?

**["Assistance à distance sans effort avec une sécurité stellaire"](https://www.g2.com/fr/survey_responses/logmein-rescue-review-12760322)**

**Rating:** 4.5/5.0 stars

_— Reena S._

[Read full review](https://www.g2.com/fr/survey_responses/logmein-rescue-review-12760322)

**["Facile à utiliser avec une connexion transparente et d'excellentes fonctionnalités de partage d'écran"](https://www.g2.com/fr/survey_responses/logmein-rescue-review-12937006)**

**Rating:** 5.0/5.0 stars

_— MOBOLAJI O._

[Read full review](https://www.g2.com/fr/survey_responses/logmein-rescue-review-12937006)

#### What Are G2 Users Discussing About LogMeIn Rescue?

- [À quoi sert Rescue ?](https://www.g2.com/fr/discussions/what-is-rescue-used-for)

### [GLPI](https://www.g2.com/products/glpi/reviews)

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate GLPI?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GLPI?

- **Seller:** [TECLIB](https://www.g2.com/sellers/teclib)
- **Year Founded:** 2015
- **HQ Location:** Paris, Île-de-France
- **Twitter:** @Teclib  
405 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01eab6e343d9bd88feb9502b1d94a6bf62dd2fb32761f435daa37bd8af9c8e80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10058520%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 36% Medium, 31% Small

#### What Do G2 Reviewers Say About GLPI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find GLPI to be **easy to use** , making implementation and ticket management a simple process.
- Users appreciate the **comprehensive asset management features** of GLPI, which enhance their IT operations efficiently.
- Users value the **continuous improvement** of GLPI, appreciating its powerful features and versatile management capabilities.
- Users appreciate the **easy-to-use customer support** in GLPI, making case management clear and efficient.
- Users value the **dashboard customization** in GLPI, enabling efficient ticket management and personalized IT operations.

##### Cons

- Users find the **complex configuration** of GLPI makes maintenance challenging, despite the system's adaptability.
- Users note the **inadequate reporting** capabilities of GLPI, finding improvement necessary for better functionality.

#### What Are Recent G2 Reviews of GLPI?

**["GLPI Keeps IT Assets and Tickets Organized and Easy to Manage"](https://www.g2.com/survey_responses/glpi-review-12643741)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/glpi-review-12643741)

**["Best ITSM software on the planet"](https://www.g2.com/survey_responses/glpi-review-10948950)**

**Rating:** 5.0/5.0 stars

_— W. W._

[Read full review](https://www.g2.com/survey_responses/glpi-review-10948950)

#### What Are G2 Users Discussing About GLPI?

- [What does Glpi do?](https://www.g2.com/discussions/what-does-glpi-do)
- [What is asset management in IT industry?](https://www.g2.com/discussions/what-is-asset-management-in-it-industry)
- [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment
- [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote

### [ClearFeed](https://www.g2.com/products/clearfeed/reviews)

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

**Average Rating:** 4.6/5.0

**Total Reviews:** 159

#### How Do G2 Users Rate ClearFeed?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ClearFeed?

- **Seller:** [ClearFeed](https://www.g2.com/sellers/clearfeed)
- **Year Founded:** 2021
- **HQ Location:** Beaverton, OR
- **Twitter:** @clearfeedai  
377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5951cad77500fe0c90a2a85fc15cab5c68a00da5db04e1d71023dd924a7557e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearfeed%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About ClearFeed?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests.
- Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features.
- Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching.
- Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions.
- Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively.

##### Cons

- Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow.
- Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed.
- Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels.
- Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness.
- Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed.

#### What Are Recent G2 Reviews of ClearFeed?

**["Seamless Slack Integration, Fast Support, and a Simple, Reliable UI"](https://www.g2.com/survey_responses/clearfeed-review-12530416)**

**Rating:** 5.0/5.0 stars

_— Jay B._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-12530416)

**["Simplifying Internal Issue Tracking, RCA & Ownership"](https://www.g2.com/survey_responses/clearfeed-review-10042110)**

**Rating:** 5.0/5.0 stars

_— Sneha S._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-10042110)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews)

InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources.

**Average Rating:** 4.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate InvGate Service Management?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.9/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind InvGate Service Management?

- **Seller:** [InvGate](https://www.g2.com/sellers/invgate-de02a2f9-af6c-4e8a-ac11-55751d51b37c)
- **Year Founded:** 2008
- **HQ Location:** Buenos Aires, Argentina, AR
- **Twitter:** @InvGate  
1,121 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ac4842cd4add0fc6f44e0c92583b429137a787b6ced23e994d1e5894142a343&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F679915%2F&secure%5Burl_type%5D=linkedin_company_website)  
266 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 60% Small, 25% Medium

#### What Do G2 Reviewers Say About InvGate Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive interface** of InvGate Service Management, making ticket management and request handling effortless.
- Users appreciate the **intuitive and user-friendly interface** of InvGate Service Management for efficient ticket management across departments.
- Users value the **simple and user-friendly interface** of InvGate Service Management for efficient ticket management and support.
- Users appreciate the **intuitive ticket management system** of InvGate Service Management, enhancing efficiency across various departments.
- Users value the **automation features** of InvGate Service Management, significantly enhancing efficiency in service management processes.

##### Cons

- Users find the **setup complex** , making training employees challenging and hindering optimal use of InvGate Service Management.
- Users find the **complex setup** of InvGate Service Management challenging, hindering effective employee training and usage.
- Users find **import limitations** in InvGate Service Management, hindering seamless integration and data handling efficiency.
- Users note **integration issues** with third-party apps, requiring additional setup for optimal functionality in InvGate Service Management.
- Users find the **learning curve challenging** , making it tough to train employees effectively on InvGate Service Management.

#### What Are Recent G2 Reviews of InvGate Service Management?

**["Streamlined IT Support with Invgate Service Desk"](https://www.g2.com/survey_responses/invgate-service-management-review-10315022)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/invgate-service-management-review-10315022)

**["Excellent ServiceDesk Solution that everyone likes!"](https://www.g2.com/survey_responses/invgate-service-management-review-9087567)**

**Rating:** 4.5/5.0 stars

_— Patricio I._

[Read full review](https://www.g2.com/survey_responses/invgate-service-management-review-9087567)

### [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.

**Average Rating:** 4.2/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate OpenText Service Management Automation X (SMAX)?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.2/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind OpenText Service Management Automation X (SMAX)?

- **Seller:** [OpenText](https://www.g2.com/sellers/opentext)
- **Year Founded:** 1991
- **HQ Location:** Waterloo, ON
- **Twitter:** @OpenText  
21,565 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website)  
23,048 employees on LinkedIn®
- **Ownership:** NASDAQ:OTEX

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 58% Large, 25% Medium

#### What Do G2 Reviewers Say About OpenText Service Management Automation X (SMAX)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in OpenText SMAX enhances their experience and saves valuable time during testing.
- Users find OpenText SMAX **easy to use** , enhancing their experience and supporting various testing scenarios effectively.
- Users value the **seamless integrations** with cloud services and appreciate the continuous improvements through updates.
- Users value the **continuous updates and integration with cloud services** , enhancing their overall experience with SMAX.
- Users appreciate the **regular software updates** that enhance functionality and improve integration with cloud services.

##### Cons

- Users find the **integration issues** of SMAX lead to inefficiencies in application development and delivery processes.
- Users feel frustrated by the **limited customization** , which hinders developers' ability to fully utilize their skills.

#### What Are Recent G2 Reviews of OpenText Service Management Automation X (SMAX)?

**["Compatibility issues and project delays"](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8736066)**

**Rating:** 5.0/5.0 stars

_— Jorge R._

[Read full review](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8736066)

**["Application Development and its integration"](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8708287)**

**Rating:** 5.0/5.0 stars

_— Jonathan N._

[Read full review](https://www.g2.com/survey_responses/opentext-service-management-automation-x-smax-review-8708287)

#### What Are G2 Users Discussing About OpenText Service Management Automation X (SMAX)?

- [What does Micro Focus Service Management Automation X (Smax) do?](https://www.g2.com/discussions/what-does-micro-focus-service-management-automation-x-smax-do)
- [What is service management automation?](https://www.g2.com/discussions/what-is-service-management-automation)
- [What is MF Smax?](https://www.g2.com/discussions/what-is-mf-smax)
- [What is Smax tool?](https://www.g2.com/discussions/what-is-smax-tool)

### [ManageEngine ServiceDesk Plus](https://www.g2.com/fr/products/manageengine-servicedesk-plus/reviews)

ServiceDesk Plus est un logiciel de help desk prêt pour ITIL avec des capacités intégrées de gestion des actifs et des projets. Avec des fonctionnalités avancées de gestion des services informatiques (ITSM) et une facilité d'utilisation, ServiceDesk Plus aide les équipes de support informatique à offrir un service de classe mondiale aux utilisateurs finaux avec des coûts et une complexité réduits. Il est disponible en trois éditions et en 29 langues différentes. Plus de 100 000 organisations et 750 000 techniciens, dans 185 pays, font confiance à ServiceDesk Plus pour optimiser la performance de leur service desk informatique. Il est entièrement intégré et facile à configurer - sans personnalisation ou intégrations étendues. Il dispose d'une riche automatisation qui aide à éliminer les processus manuels fastidieux pour une résolution plus rapide des tickets et une satisfaction accrue des utilisateurs finaux. De plus, l'édition Standard est GRATUITE à vie pour les modèles sur site et à la demande jusqu'à 5 techniciens ! Ne nous croyez pas sur parole. Essayez l'essai gratuit de 30 jours et regardez ServiceDesk Plus simplifier vos opérations informatiques. https://www.manageengine.com/products/service-desk/download.html Fonctionnalités ServiceDesk Plus offre un excellent équilibre de fonctionnalités pour répondre aux besoins de votre entreprise. Les fonctionnalités disponibles sont listées ci-dessous. Gestion des incidents : Prenez le contrôle de votre help desk Avec la gestion des incidents, vous pouvez attribuer les incidents aux bons techniciens pour assurer la responsabilité et automatiser les flux de travail des tickets avec l'envoi automatique de tickets, les règles métier, l'escalade, l'accord de niveau de service, les règles de notification ou les alertes, la maintenance préventive pour une résolution rapide des tickets. En d'autres termes, vous pouvez gérer tout le cycle de vie d'un incident ! Gestion des problèmes : Allez au-delà de la lutte contre les incendies La gestion des problèmes vous aide à analyser la cause profonde et à réduire les incidents récurrents dans votre informatique, à soulever un nouveau problème à partir d'un incident, à lier les incidents connexes à un problème et à les fermer tous en même temps ! De plus, vous pouvez fournir des solutions temporaires jusqu'à ce que vous trouviez une solution permanente au problème. Gestion des changements : Gérez les changements avec précision Gérez vos changements avec précision. Rationalisez la planification avec des plans de déploiement et de retrait, prenez des décisions éclairées dans l'évaluation, la priorisation et la planification des changements avec les contributions du Comité consultatif des changements (CAB), des flux de travail automatisés pour garantir qu'il n'y a plus de changements non autorisés ou échoués. Gestion des actifs : Suivez et gérez les actifs avec facilité Découvrez, suivez et gérez vos actifs matériels et logiciels informatiques en un seul endroit. Optimisez l'utilisation des actifs, évitez les vulnérabilités et assurez la conformité des licences. Gestion de projet informatique : Livrez les projets informatiques à temps Vous pouvez désormais gérer plusieurs projets et exigences informatiques, planifier les versions, suivre les progrès, collaborer avec l'équipe et mesurer les résultats, ou en d'autres termes, gérer efficacement tous vos projets informatiques. Décomposez un projet complet en jalons et tâches, définissez des rôles et fournissez des autorisations d'accès, suivez l'utilisation de vos ressources, surveillez l'avancement global de vos projets informatiques à l'aide de diagrammes de Gantt colorés, et faites plus pour mener vos projets informatiques au succès ! Gestion des achats et des contrats : Suivez les achats et les contrats informatiques Automatisez vos interactions avec les fournisseurs et vos fonctions d'achat informatique avec une traçabilité et une visibilité complètes, maintenez des enregistrements maîtres pour divers fournisseurs et suivez les achats de la commande à la réception et à la facturation, réduisez les retards et réduisez les dépenses inutiles, suivez les contrats matériels et logiciels informatiques pour améliorer la conformité, associez des actifs et soyez averti de manière proactive de l'expiration des contrats. Portail libre-service : Détournez les tickets de votre service desk Aidez les utilisateurs à résoudre les incidents récurrents à l'aide d'une base de connaissances et détournez les tickets de votre service desk, informez les utilisateurs finaux de l'avancement/approbations des tickets grâce à des notifications automatisées ou faites des annonces à l'échelle de l'entreprise de toute panne ou maintenance imprévue, suggérez automatiquement des solutions lors de la création de tickets et fournissez des modèles faciles pour créer des tickets. Catalogue de services : Présentez vos services informatiques Présentez les services informatiques offerts à vos utilisateurs finaux et donnez un nouveau visage à votre informatique. Vous pouvez personnaliser votre flux de travail de livraison de la demande de service spécifique à chaque catégorie de service. Vous pouvez également configurer le processus d'approbation et les accords de niveau de service pour chaque demande de service. CMDB : Obtenez une vue d'ensemble Le CMDB de ServiceDesk Plus assure une gestion sans effort de l'ensemble de votre infrastructure informatique. Suivez et gérez tous les éléments de configuration et cartographiez leurs relations et dépendances. Analysez visuellement l'impact des changements et des pannes pour une prise de décision éclairée. Accord de niveau de service : Assurez une livraison de service en temps opportun Créez des SLA et fournissez des services de qualité à temps à vos utilisateurs finaux. Avec la gestion intuitive des SLA dans ServiceDesk Plus, escaladez de manière proactive à quatre niveaux de hiérarchie pour vous assurer que vos SLA sont respectés. Rapports : Prenez des décisions avec les bonnes données Générez plus de 150 rapports intégrés, rapports personnalisés, rapports de requêtes et rapports flash concernant divers modules de service desk comme les demandes, les problèmes, les changements, les actifs, les enquêtes, les contrats et les achats. Utilisez des tableaux de bord en temps réel pour refléter avec précision la santé du service desk, créez des rapports personnalisés pertinents et ajoutez-les à votre tableau de bord et prenez des décisions stratégiques basées sur la tendance actuelle de la performance de votre help desk ! Extensions et intégrations : Collaborez facilement avec d'autres systèmes informatiques Profitez d'une intégration étroite avec les logiciels qui surveillent et gèrent vos réseaux, applications, postes de travail et Active Directory. Obtenez ce que vous avez toujours voulu - une visibilité à 360 degrés de votre informatique !

**Average Rating:** 4.2/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate ManageEngine ServiceDesk Plus?

- **the product a-t-il été un bon partenaire commercial?:** 8.3/10 (Category avg: 8.6/10)
- **Hiérarchisation des tickets:** 8.6/10 (Category avg: 8.7/10)
- **Automatisez le routage des tickets:** 8.7/10 (Category avg: 8.8/10)
- **Base de connaissances/Intégration de tickets:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ManageEngine ServiceDesk Plus?

- **Vendeur:** [Zoho](https://www.g2.com/fr/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Année de fondation:** 1996
- **Emplacement du siège social:** Austin, TX
- **Twitter:** @Zoho  
137,880 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employés sur LinkedIn®
- **Téléphone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Administrateur système, Responsable informatique
- **Top Industries:** Technologie de l'information et services, Services financiers
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que ManageEngine ServiceDesk Plus a une **interface conviviale** , ce qui le rend facile à utiliser pour les demandeurs et les techniciens.
- Les utilisateurs apprécient la **large gamme de fonctionnalités utiles** dans ManageEngine ServiceDesk Plus, ce qui améliore leurs tâches quotidiennes.
- Les utilisateurs trouvent que l' **interface utilisateur conviviale** de ManageEngine ServiceDesk Plus améliore leur expérience à la fois pour les demandeurs et les techniciens.
- Les utilisateurs apprécient les **capacités de gestion des actifs** de ManageEngine ServiceDesk Plus pour un suivi et une organisation efficaces.
- Les utilisateurs louent le **support client excellent** de ManageEngine ServiceDesk Plus pour la résolution rapide et efficace des problèmes.

##### Cons

- Les utilisateurs trouvent que la **complexité de l'installation et de la personnalisation** dans ManageEngine ServiceDesk Plus est chronophage et difficile.
- Les utilisateurs trouvent la **configuration complexe** difficile, rendant la configuration initiale et la personnalisation longues et compliquées.
- Les utilisateurs trouvent la **en raison des configurations chronophages, des configurations avancées et des mises à niveau importantes nécessitant un réapprentissage.**
- Les utilisateurs trouvent la **courbe d'apprentissage abrupte** de ManageEngine ServiceDesk Plus difficile en raison de la configuration complexe et des fonctionnalités avancées.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de ManageEngine ServiceDesk Plus entravent leur capacité à gérer les tickets efficacement.

#### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

**["Un outil riche en fonctionnalités pour la gestion informatique."](https://www.g2.com/fr/survey_responses/manageengine-servicedesk-plus-review-9456796)**

**Rating:** 4.5/5.0 stars

_— Pawan K._

[Read full review](https://www.g2.com/fr/survey_responses/manageengine-servicedesk-plus-review-9456796)

**["ITSM hautement personnalisable avec de la place pour des améliorations agiles"](https://www.g2.com/fr/survey_responses/manageengine-servicedesk-plus-review-12584691)**

**Rating:** 4.5/5.0 stars

_— Melih ._

[Read full review](https://www.g2.com/fr/survey_responses/manageengine-servicedesk-plus-review-12584691)

#### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

- [À quoi sert ManageEngine ServiceDesk Plus ?](https://www.g2.com/fr/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote
- [What is ServiceDesk profile?](https://www.g2.com/fr/discussions/what-is-servicedesk-profile) - 1 upvote
- [How much does ManageEngine cost?](https://www.g2.com/fr/discussions/how-much-does-manageengine-cost)
- [What is ManageEngine software?](https://www.g2.com/fr/discussions/what-is-manageengine-software)
- [What is ManageEngine ServiceDesk plus?](https://www.g2.com/fr/discussions/what-is-manageengine-servicedesk-plus)

### [Harmony](https://www.g2.com/pt/products/harmony-2026-03-02/reviews)

Harmony é uma plataforma de gestão de serviços empresariais com foco em IA, projetada para operar de forma autônoma. No seu núcleo, Harmony é um agente de help desk inteligente alimentado por dezenas de agentes proativos e prontos para uso, com geração contínua de conhecimento e um construtor de fluxo de trabalho de IA flexível. Harmony se integra perfeitamente com suas ferramentas de ITSM existentes, permitindo que você comece de onde está e faça a transição para o sistema completo de registro do Harmony quando estiver pronto. Ao eliminar a espera, a adivinhação e o caos operacional, Harmony capacita as equipes de TI a irem além do suporte reativo e alcançarem operações verdadeiramente autônomas.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Harmony?

- **the product tem sido um bom parceiro comercial?:** 10.0/10 (Category avg: 8.6/10)
- **Priorização de Tickets:** 10.0/10 (Category avg: 8.7/10)
- **Automatize o roteamento de tickets:** 10.0/10 (Category avg: 8.8/10)
- **Integração de Base de Conhecimento/Ticket:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Harmony?

- **Vendedor:** [Harmony](https://www.g2.com/pt/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Website da Empresa:** harmony.io
- **Ano de Fundação:** 2025
- **Localização da Sede:** New York, US
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de TI
- **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["A Harmonia nos Liberta de Tarefas Manuais e Melhora a Experiência do Usuário de TI"](https://www.g2.com/pt/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/pt/survey_responses/harmony-review-12525449)

**["A melhor automação de TI que já usei - transformou completamente nossas operações"](https://www.g2.com/pt/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/pt/survey_responses/harmony-review-12612560)

### [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

**Average Rating:** 4.0/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate Kaseya VSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.9/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kaseya VSA?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Kaseya VSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools.
- Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly.
- Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform.
- Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently.
- Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless.

##### Cons

- Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM.
- Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime.
- Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience.
- Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays.
- Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times.

#### What Are Recent G2 Reviews of Kaseya VSA?

**["Very reliable, Best set of vetted features in the industry."](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)**

**Rating:** 5.0/5.0 stars

_— Justin B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)

**["Powerful Remote Management with a Steep Learning Curve"](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)**

**Rating:** 4.5/5.0 stars

_— Harsh B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)

#### What Are G2 Users Discussing About Kaseya VSA?

- [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote
- [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote
- [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote
- [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote
- [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote

### [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

**Average Rating:** 3.7/5.0

**Total Reviews:** 282

#### How Do G2 Users Rate BMC Helix ITSM?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind BMC Helix ITSM?

- **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b4dbbe36c184b8e0bcfe321196485a32ca82b8a8050b7bdd9dc630481c3b87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbmchelix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,266 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 76% Large, 21% Medium

#### What Do G2 Reviewers Say About BMC Helix ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of BMC Helix ITSM, enabling fast navigation and efficient task management.
- Users praise the **fast and user-friendly ticket management** of BMC Helix ITSM, enhancing task efficiency and reporting accuracy.
- Users love the **navigation ease** of BMC Helix ITSM, finding it user-friendly and intuitive for managing tasks.

##### Cons

- Users often face **integration issues** with BMC Helix ITSM, making the service unreachable at times.
- Users note that the **UI processing time** of BMC Helix ITSM is slow, affecting overall satisfaction.

#### What Are Recent G2 Reviews of BMC Helix ITSM?

**["Good Tool for Managing IT Support"](https://www.g2.com/survey_responses/bmc-helix-itsm-review-13240974)**

**Rating:** 4.5/5.0 stars

_— Verified User in Dairy_

[Read full review](https://www.g2.com/survey_responses/bmc-helix-itsm-review-13240974)

**["Flexible, Enterprise-Grade ITSM That Scales for Complex Processes"](https://www.g2.com/survey_responses/bmc-helix-itsm-review-13153417)**

**Rating:** 4.5/5.0 stars

_— Sachin A._

[Read full review](https://www.g2.com/survey_responses/bmc-helix-itsm-review-13153417)

#### What Are G2 Users Discussing About BMC Helix ITSM?

- [What is BMC Asset Management?](https://www.g2.com/discussions/what-is-bmc-asset-management)
- [What is BMC Software used for?](https://www.g2.com/discussions/what-is-bmc-software-used-for)
- [What is remedy Helix?](https://www.g2.com/discussions/what-is-remedy-helix)
- [What is BMC Helix ITSM?](https://www.g2.com/discussions/what-is-bmc-helix-itsm)

### [N-able MSP Manager](https://www.g2.com/products/n-able-msp-manager/reviews)

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.

**Average Rating:** 3.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate N-able MSP Manager?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind N-able MSP Manager?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 24% Medium

#### What Do G2 Reviewers Say About N-able MSP Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able MSP Manager, simplifying client management and boosting productivity.
- Users appreciate the **easy access** of N-able MSP Manager, allowing management from multiple devices effortlessly.
- Users appreciate the **setup ease** of N-able MSP Manager, making onboarding and training hassle-free for everyone.
- Users appreciate the **automated responses** of N-able MSP Manager, enhancing organization and client service efficiency.
- Users value the **automation features** of N-able MSP Manager, enhancing organization and improving client service efficiency.

##### Cons

- Users find the **limited customization** options in N-able MSP Manager restrict their ability to tailor workflows effectively.
- Users find the **inadequate reporting** features of N-able MSP Manager limiting for their custom business needs.
- Users note the **limited functionality** of N-able MSP Manager, particularly regarding reporting and customization options.
- Users find the **limited features** of N-able MSP Manager, especially in reporting and customizations, quite restricting.
- Users are frustrated by frequent **update issues** that disrupt their workflow and require constant attention.

#### What Are Recent G2 Reviews of N-able MSP Manager?

**["Comprehensive and user-friendly solution for managing MSP operations."](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)

**["MSP has made my life better at the organization"](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)**

**Rating:** 5.0/5.0 stars

_— Santiago L._

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)

### [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

**Average Rating:** 3.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate SolarWinds Web Help Desk?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SolarWinds Web Help Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 62% Medium, 22% Large

#### What Do G2 Reviewers Say About SolarWinds Web Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of SolarWinds Web Help Desk to be straightforward and intuitive.

##### Cons

- Users report **outdated features** in SolarWinds Web Help Desk that often fail to function as intended.
- Users find the **missing features** in SolarWinds Web Help Desk detrimental to their overall experience and efficiency.
- Users experience **outdated interface** issues that lead to problems with functionality and user satisfaction.

#### What Are Recent G2 Reviews of SolarWinds Web Help Desk?

**["Efficient Ticket Management and Workflow Automation for IT Support Operations"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)**

**Rating:** 4.0/5.0 stars

_— Thisal R._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)

**["Decent ticketing solution for low Budget"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)**

**Rating:** 4.0/5.0 stars

_— Harshvardhan K._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)

#### What Are G2 Users Discussing About SolarWinds Web Help Desk?

- [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for)
- [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software)
- [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work)
- [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk)
- [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk)

### [Helpdesk 365](https://www.g2.com/pt/products/helpdesk-365/reviews)

O Helpdesk 365 é um software de helpdesk confiável, alimentado por IA, projetado para simplificar as operações de suporte interno e aumentar a produtividade da equipe. Projetado para empresas que utilizam o Microsoft 365, ele se integra perfeitamente com o Microsoft Teams, Outlook, SharePoint, Power BI e Power Automate, além do MS Copilot embutido, permitindo que os usuários gerenciem tickets sem sair do fluxo de trabalho existente. Este versátil sistema de emissão de tickets de TI suporta múltiplas caixas de correio departamentais, integra-se com ferramentas de gerenciamento de ativos, bloqueia e-mails e domínios de spam, e está disponível em 10 idiomas. Os funcionários podem fazer solicitações diretamente através do Microsoft Forms, facilitando a captura e o acompanhamento de todas as necessidades de suporte. Resumos de tickets alimentados por IA, roteamento inteligente e fluxos de trabalho automatizados ajudam os agentes a resolver problemas mais rapidamente. O acompanhamento de SLA, notificações em tempo real e um portal de autoatendimento com uma base de conhecimento pesquisável reduzem consultas repetitivas e melhoram a satisfação dos funcionários. Seja para suporte de TI, equipes de RH ou atendimento ao cliente, o Helpdesk 365 oferece tudo o que as empresas precisam em uma única plataforma de software de help desk. Análises avançadas e relatórios fornecem insights acionáveis sobre tendências de tickets, tempos de resolução e conversões de e-mail para ticket, permitindo decisões baseadas em dados que melhoram a qualidade do serviço. Construído no ecossistema seguro da Microsoft, o Helpdesk 365 oferece segurança de nível empresarial com criptografia de dados, acesso baseado em funções e conformidade com os padrões do Microsoft 365, garantindo que informações sensíveis permaneçam protegidas enquanto permitem uma colaboração suave entre departamentos. Com sua configuração de fluxo de trabalho sem código, o Helpdesk 365 é fácil de adaptar para organizações de qualquer tamanho, ajudando as equipes a economizar tempo, reduzir custos e oferecer uma experiência de suporte mais rápida e confiável.

**Average Rating:** 4.7/5.0

**Total Reviews:** 243

#### How Do G2 Users Rate Helpdesk 365?

- **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 8.6/10)
- **Priorização de Tickets:** 9.3/10 (Category avg: 8.7/10)
- **Automatize o roteamento de tickets:** 8.9/10 (Category avg: 8.8/10)
- **Integração de Base de Conhecimento/Ticket:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Helpdesk 365?

- **Vendedor:** [CubicLogics](https://www.g2.com/pt/sellers/cubiclogics)
- **Website da Empresa:** www.apps365.com
- **Ano de Fundação:** 2015
- **Localização da Sede:** Wilmington, US
- **Twitter:** @cubiclogics  
17 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aaec705ffd6bb8ec4410b225e466c46df612b8ccc5e6872fbea01403809a70b8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcubiclogics%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Seguros, Segurança de Redes e Computadores
- **Company Size:** 48% Medium, 9% Large

#### What Do G2 Reviewers Say About Helpdesk 365?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Helpdesk 365, permitindo uma configuração rápida e um acompanhamento eficiente.
- Os usuários apreciam o **suporte ao cliente prestativo e responsivo** do Helpdesk 365, melhorando sua experiência geral com o sistema de tickets de TI.
- Os usuários acham o Helpdesk 365 uma **ferramenta muito útil** que se integra facilmente e atende a várias necessidades organizacionais.
- Os usuários apreciam a **integração perfeita** do Helpdesk 365 com as aplicações O365, aumentando a produtividade e a satisfação do usuário.
- Os usuários valorizam a **organização e clareza** do gerenciamento de tickets no Helpdesk 365, aumentando a eficiência da equipe e o suporte.

##### Cons

- Os usuários experimentam **desempenho lento** com o Helpdesk 365, frequentemente necessitando de suporte adicional para uma operação mais suave.
- Os usuários acham a **configuração complexa** desafiadora, muitas vezes precisando de suporte e enfrentando configurações lentas e desajeitadas.
- Os usuários relatam **problemas de desempenho** com o Helpdesk 365, observando lentidão e a necessidade de recarregar as páginas com frequência.
- Os usuários relatam **desempenho insatisfatório** com o Helpdesk 365, observando tempos de carregamento lentos e a necessidade de melhorar os fluxos de trabalho.
- Os usuários experimentam **bugs** ocasionais, mas apreciam o suporte responsivo e conhecedor oferecido pelo Helpdesk 365.

#### What Are Recent G2 Reviews of Helpdesk 365?

**["Manter todos informados ao longo do ciclo de vida do ticket"](https://www.g2.com/pt/survey_responses/helpdesk-365-review-13035757)**

**Rating:** 5.0/5.0 stars

_— Hannah F._

[Read full review](https://www.g2.com/pt/survey_responses/helpdesk-365-review-13035757)

**["Altamente personalizável e supera nossas necessidades"](https://www.g2.com/pt/survey_responses/helpdesk-365-review-12775098)**

**Rating:** 5.0/5.0 stars

_— Alan M._

[Read full review](https://www.g2.com/pt/survey_responses/helpdesk-365-review-12775098)

#### What Are G2 Users Discussing About Helpdesk 365?

- [Para que é usado o HR365 - Helpdesk?](https://www.g2.com/pt/discussions/what-is-hr365-helpdesk-used-for) - 1 comment

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