# Best Service Desk Software for Medium-Sized Businesses - Page 2

## How Many Service Desk Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.61%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Service Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,400+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Service Desk Software
 ![G2 Grid® for Service Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/service-desk/grids.png?focus%5B%5D=71310&focus%5B%5D=5231&focus%5B%5D=1404685&focus%5B%5D=2864&focus%5B%5D=2001&focus%5B%5D=16222&focus%5B%5D=929&focus%5B%5D=1750853)

Highlighted products: ServiceNow IT Service Management, Jira Service Management, monday service, Freshservice, SolarWinds Service Desk, Atera, Autotask, and Harmony.

Underlying data: [Grid® JSON](https://www.g2.com/categories/service-desk/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=jira-service-management&focus%5B%5D=monday-service&focus%5B%5D=freshservice&focus%5B%5D=solarwinds-service-desk&focus%5B%5D=atera&focus%5B%5D=autotask&focus%5B%5D=harmony-2026-03-02&segment=mid-market)

**Sponsored**

### Reftab

Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use. The platform covers the full asset lifecycle — from procurement and assignment through offboarding and retirement — with automation built in at every stage. Reftab connects with the tools your team already uses. These integrations trigger workflows, reduce manual steps, and keep your environment audit-ready without extra effort. Whether you're managing 500 assets or 50,000, Reftab gives IT the visibility and control to make confident decisions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=82&secure%5Bchosen_at%5D=2026-08-09T20%3A08%3A04Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72503&secure%5Bresource_id%5D=82&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fservice-desk%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=c3ff66e159a6fac1abf50575e54b939c327c98b0cd5b943d4a7730b7f7338647&secure%5Burl%5D=https%3A%2F%2Fwww.reftab.com%2Fbook-demo%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url)

### [ClearFeed](https://www.g2.com/products/clearfeed/reviews)

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

**Average Rating:** 4.6/5.0

**Total Reviews:** 159

#### How Do G2 Users Rate ClearFeed?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.5/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ClearFeed?

- **Seller:** [ClearFeed](https://www.g2.com/sellers/clearfeed)
- **Year Founded:** 2021
- **HQ Location:** Beaverton, OR
- **Twitter:** @clearfeedai  
377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5951cad77500fe0c90a2a85fc15cab5c68a00da5db04e1d71023dd924a7557e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearfeed%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About ClearFeed?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests.
- Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features.
- Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching.
- Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions.
- Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively.

##### Cons

- Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow.
- Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed.
- Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels.
- Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness.
- Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed.

#### What Are Recent G2 Reviews of ClearFeed?

**["Seamless Slack Integration, Fast Support, and a Simple, Reliable UI"](https://www.g2.com/survey_responses/clearfeed-review-12530416)**

**Rating:** 5.0/5.0 stars

_— Jay B._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-12530416)

**["Simplifying Internal Issue Tracking, RCA & Ownership"](https://www.g2.com/survey_responses/clearfeed-review-10042110)**

**Rating:** 5.0/5.0 stars

_— Sneha S._

[Read full review](https://www.g2.com/survey_responses/clearfeed-review-10042110)

### [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

**Average Rating:** 4.0/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate Kaseya VSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.0/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.9/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kaseya VSA?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Kaseya VSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools.
- Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly.
- Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform.
- Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently.
- Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless.

##### Cons

- Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM.
- Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime.
- Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience.
- Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays.
- Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times.

#### What Are Recent G2 Reviews of Kaseya VSA?

**["Very reliable, Best set of vetted features in the industry."](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)**

**Rating:** 5.0/5.0 stars

_— Justin B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)

**["Powerful Remote Management with a Steep Learning Curve"](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)**

**Rating:** 4.5/5.0 stars

_— Harsh B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)

#### What Are G2 Users Discussing About Kaseya VSA?

- [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote
- [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote
- [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote
- [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote
- [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote

### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)

Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Rezolve.ai?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Rezolve.ai?

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve\_ai  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Medium, 18% Large

#### What Do G2 Reviewers Say About Rezolve.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration.
- Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base.
- Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction.
- Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process.
- Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process.

##### Cons

- Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops.
- Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality.
- Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor.
- Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments.
- Users experience **minor app glitches** that are not significant but can impact the overall experience slightly.

#### What Are Recent G2 Reviews of Rezolve.ai?

**["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)

**["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)**

**Rating:** 4.0/5.0 stars

_— Nicholas M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)

#### What Are G2 Users Discussing About Rezolve.ai?

- [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for)

### [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)

Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/

**Average Rating:** 4.3/5.0

**Total Reviews:** 309

#### How Do G2 Users Rate Spiceworks Cloud Help Desk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.8/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Spiceworks Cloud Help Desk?

- **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis)
- **Year Founded:** 1995
- **HQ Location:** New York
- **Twitter:** @ziffdavis  
1,426 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f604f93327beaf881116f44da9d5e2af34a847a06bc4eef7e73326edeb4d40e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziff-davis-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,678 employees on LinkedIn®
- **Ownership:** NASDAQ: ZD

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Network Administrator
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 65% Medium, 23% Small

#### What Do G2 Reviewers Say About Spiceworks Cloud Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management.
- Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management.
- Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights.
- Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights.
- Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity.

##### Cons

- Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features.
- Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses.
- Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications.
- Users find the **missing features** in the mobile app and delays in email notifications frustrating.
- Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration.

#### What Are Recent G2 Reviews of Spiceworks Cloud Help Desk?

**["Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680)**

**Rating:** 5.0/5.0 stars

_— Serkan Y._

[Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680)

**["My smooth sailing journey with Spiceworks Helpdesk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656)**

**Rating:** 4.5/5.0 stars

_— Verified User in Logistics and Supply Chain_

[Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656)

#### What Are G2 Users Discussing About Spiceworks Cloud Help Desk?

- [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment

### [Helpdesk 365](https://www.g2.com/it/products/helpdesk-365/reviews)

Helpdesk 365 è un software di helpdesk affidabile e alimentato da AI, progettato per semplificare le operazioni di supporto interno e aumentare la produttività del team. Progettato per le aziende che utilizzano Microsoft 365, si integra perfettamente con Microsoft Teams, Outlook, SharePoint, Power BI e Power Automate e con MS Copilot integrato, in modo che gli utenti possano gestire i ticket senza uscire dal flusso di lavoro esistente. Questo versatile sistema di ticketing IT supporta più caselle di posta dipartimentali, si integra con strumenti di gestione delle risorse, blocca le email di spam e i domini, ed è disponibile in 10 lingue. I dipendenti possono inviare richieste direttamente tramite Microsoft Forms, rendendo più facile catturare e tracciare ogni esigenza di supporto. I riassunti dei ticket alimentati da AI, l'instradamento intelligente e i flussi di lavoro automatizzati aiutano gli agenti a risolvere i problemi più velocemente. Il monitoraggio SLA, le notifiche in tempo reale e un portale self-service con una base di conoscenza ricercabile riducono le richieste ripetitive e migliorano la soddisfazione dei dipendenti. Che si tratti di supporto IT, team HR o servizio clienti, Helpdesk 365 offre tutto ciò di cui le aziende hanno bisogno in un'unica piattaforma software di help desk. Analisi avanzate e reportistica forniscono approfondimenti utili sulle tendenze dei ticket, i tempi di risoluzione e le conversioni da email a ticket, consentendo decisioni basate sui dati che migliorano la qualità del servizio. Costruito sull'ecosistema sicuro di Microsoft, Helpdesk 365 offre sicurezza di livello enterprise con crittografia dei dati, accesso basato sui ruoli e conformità agli standard Microsoft 365, garantendo che le informazioni sensibili rimangano protette consentendo una collaborazione fluida tra i dipartimenti. Con la sua configurazione del flusso di lavoro senza codice, Helpdesk 365 è facile da adattare per organizzazioni di qualsiasi dimensione, aiutando i team a risparmiare tempo, ridurre i costi e offrire un'esperienza di supporto più veloce e affidabile.

**Average Rating:** 4.7/5.0

**Total Reviews:** 243

#### How Do G2 Users Rate Helpdesk 365?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.3/10 (Category avg: 8.6/10)
- **Prioritizzazione dei biglietti:** 9.3/10 (Category avg: 8.7/10)
- **Automatizza l'instradamento dei ticket:** 8.9/10 (Category avg: 8.8/10)
- **Integrazione Base di Conoscenza/Ticket:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Helpdesk 365?

- **Venditore:** [CubicLogics](https://www.g2.com/it/sellers/cubiclogics)
- **Sito web dell'azienda:** www.apps365.com
- **Anno di Fondazione:** 2015
- **Sede centrale:** Wilmington, US
- **Twitter:** @cubiclogics  
17 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aaec705ffd6bb8ec4410b225e466c46df612b8ccc5e6872fbea01403809a70b8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcubiclogics%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Assicurazioni, Sicurezza informatica e di rete
- **Company Size:** 49% Medium, 9% Large

#### What Do G2 Reviewers Say About Helpdesk 365?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **facilità d'uso** di Helpdesk 365, che consente una rapida configurazione e un monitoraggio efficiente.
- Gli utenti apprezzano il **supporto clienti utile e reattivo** di Helpdesk 365, migliorando la loro esperienza complessiva con il sistema di ticketing IT.
- Gli utenti trovano Helpdesk 365 uno **strumento molto utile** che si integra facilmente e soddisfa varie esigenze organizzative.
- Gli utenti apprezzano l' **integrazione senza soluzione di continuità** di Helpdesk 365 con le applicazioni O365, migliorando la produttività e la soddisfazione degli utenti.
- Gli utenti apprezzano l' **organizzazione e la chiarezza** della gestione dei ticket in Helpdesk 365, migliorando l'efficienza del team e il supporto.

##### Cons

- Gli utenti sperimentano **prestazioni lente** con Helpdesk 365, richiedendo spesso supporto aggiuntivo per un funzionamento più fluido.
- Gli utenti trovano la **configurazione complessa** impegnativa, spesso necessitano di supporto e affrontano configurazioni lente e macchinose.
- Gli utenti segnalano **problemi di prestazioni** con Helpdesk 365, notando lentezza e la necessità di ricaricare frequentemente le pagine.
- Gli utenti segnalano **scarse prestazioni** con Helpdesk 365, notando tempi di caricamento lenti e la necessità di migliorare i flussi di lavoro.
- Gli utenti riscontrano occasionalmente **bug** , ma apprezzano il supporto reattivo e competente offerto da Helpdesk 365.

#### What Are Recent G2 Reviews of Helpdesk 365?

**["Mantenere tutti informati durante l'intero ciclo di vita del ticket"](https://www.g2.com/it/survey_responses/helpdesk-365-review-13035757)**

**Rating:** 5.0/5.0 stars

_— Hannah F._

[Read full review](https://www.g2.com/it/survey_responses/helpdesk-365-review-13035757)

**["Altamente personalizzabile e supera le nostre esigenze"](https://www.g2.com/it/survey_responses/helpdesk-365-review-12775098)**

**Rating:** 5.0/5.0 stars

_— Alan M._

[Read full review](https://www.g2.com/it/survey_responses/helpdesk-365-review-12775098)

#### What Are G2 Users Discussing About Helpdesk 365?

- [A cosa serve HR365 - Helpdesk?](https://www.g2.com/it/discussions/what-is-hr365-helpdesk-used-for) - 1 comment

### [TOPdesk](https://www.g2.com/products/topdesk/reviews)

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

**Average Rating:** 4.1/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate TOPdesk?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.8/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind TOPdesk?

- **Seller:** [TOPdesk](https://www.g2.com/sellers/topdesk)
- **HQ Location:** Delft, Zuid-Holland
- **Twitter:** @TOPdesk  
1,756 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ef4cf39919a3e314cf4d82fa6563ca065bc660c8446360e392261d9095d8eb0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19360%2F&secure%5Burl_type%5D=linkedin_company_website)  
721 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 57% Medium, 40% Large

#### What Do G2 Reviewers Say About TOPdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly experience** and robust features of TOPdesk for efficient report generation and ticketing.
- Users value the **asset management capabilities** of TOPdesk, enhancing organization and efficiency in tracking resources.
- Users appreciate the **automation features** of TOPdesk, particularly for report generation and auto population benefits.
- Users value the **always available customer support** in TOPdesk, enhancing their overall user experience.
- Users appreciate the **user-friendly experience** of TOPdesk, making integration and support seamless and efficient.

##### Cons

- Users find the **ticketing system cumbersome** , requiring excessive clicks and lacking external acknowledgment options.
- Users find the lack of **external acknowledgement options** and automatic email allocation frustrating in TOPdesk.
- Users find the **learning curve challenging** , as locating specific options can take time before becoming intuitive.
- Users miss the **lack of email acknowledgment options** for external stakeholders, limiting communication efficiency.

#### What Are Recent G2 Reviews of TOPdesk?

**["User Friendly experience with TopDesk"](https://www.g2.com/survey_responses/topdesk-review-10491030)**

**Rating:** 5.0/5.0 stars

_— Rahul S._

[Read full review](https://www.g2.com/survey_responses/topdesk-review-10491030)

**["Effortless Reports and Auto-Population Make Work a Breeze"](https://www.g2.com/survey_responses/topdesk-review-12068190)**

**Rating:** 4.0/5.0 stars

_— Joshua C._

[Read full review](https://www.g2.com/survey_responses/topdesk-review-12068190)

#### What Are G2 Users Discussing About TOPdesk?

- [What is TOPdesk used for?](https://www.g2.com/discussions/what-is-topdesk-used-for)

### [Proactivanet](https://www.g2.com/products/proactivanet/reviews)

Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

**Average Rating:** 4.8/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Proactivanet?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.4/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.4/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Proactivanet?

- **Seller:** [Proactivanet](https://www.g2.com/sellers/proactivanet)
- **Year Founded:** 1998
- **HQ Location:** Gijon
- **Twitter:** @ProactivaNET  
1,775 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8282d03cc8e4d320a972036e57157b3ee4b38081eb0cd796f47c84c351531cfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproactivanet%2F&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About Proactivanet?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities.
- Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration.
- Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability.
- Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support.
- Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management.

##### Cons

- Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions.
- Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility.
- Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features.
- Users find the mobile app **visually poor** , despite its functional capabilities and usability.
- Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback.

#### What Are Recent G2 Reviews of Proactivanet?

**["Proactivanet Administrator"](https://www.g2.com/survey_responses/proactivanet-review-10559570)**

**Rating:** 5.0/5.0 stars

_— Claudio P._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10559570)

**["Experience in Proactivanet"](https://www.g2.com/survey_responses/proactivanet-review-10600718)**

**Rating:** 4.5/5.0 stars

_— Alejandra R._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10600718)

#### What Are G2 Users Discussing About Proactivanet?

- [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

### [Motadata ServiceOps](https://www.g2.com/products/motadata-serviceops/reviews)

Motadata ServiceOps is an AI-enabled, ITIL-aligned IT Service Management platform that helps organizations improve service delivery across people, processes, and technology. Built on DFIT (Deep Learning Framework for IT Operations), it brings IT service management, asset management, and patch management together in one unified suite, removing the need for third-party tools. ServiceOps includes a PinkVerify-certified Service Desk for incident, service request, problem, and change management, alongside an Asset Manager for full hardware and software lifecycle tracking and a Patch Manager for endpoint patching. Automation runs throughout the platform, from ticket routing and prioritization to SLA enforcement and approval workflows. Teams choose ServiceOps for its intuitive interface, strong automation, real-time reporting, and responsive support. It is available for on-premises deployment, giving organizations control over their data while modernizing and streamlining IT operations.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Motadata ServiceOps?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 9.6/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.0/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Motadata ServiceOps?

- **Seller:** [Mindarray Systems](https://www.g2.com/sellers/mindarray-systems)
- **Year Founded:** 2010
- **HQ Location:** Ahmedabad, India
- **Twitter:** @MindArraySystem  
152 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e2eb33bf313f5b73a7b67a12b21c1690e3ccbef6a03c140c5a4d53478ef5f8a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmindarray-systems&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 72% Medium, 17% Small

#### What Do G2 Reviewers Say About Motadata ServiceOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of tracking and managing assets** with Motadata ServiceOps, benefiting from intuitive UI and real-time updates.
- Users find the **ease of use** in Motadata ServiceOps beneficial for effortlessly managing and tracking assets.
- Users value the **ease of tracking and managing assets** with Motadata ServiceOps, appreciating detailed reporting and real-time updates.
- Users value the **intuitive interface** of Motadata ServiceOps, which simplifies asset tracking and management significantly.
- Users value the **automation of ticket assignments** , enhancing efficiency and providing clear communication to clients.

##### Cons

- Users find the **installation issues** on macOS to be a significant hurdle when setting up Motadata ServiceOps.

#### What Are Recent G2 Reviews of Motadata ServiceOps?

**["Streamlined ITSM with Strong SLA Tracking and Automation"](https://www.g2.com/survey_responses/motadata-serviceops-review-13109145)**

**Rating:** 4.0/5.0 stars

_— Biswajit P._

[Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13109145)

**["Hands-on Experience with Motadata ServiceOps for Enterprise ITSM, ITAM & Patch Management"](https://www.g2.com/survey_responses/motadata-serviceops-review-13133853)**

**Rating:** 5.0/5.0 stars

_— pawan c._

[Read full review](https://www.g2.com/survey_responses/motadata-serviceops-review-13133853)

#### What Are G2 Users Discussing About Motadata ServiceOps?

- [What is Motadata ServiceOps used for?](https://www.g2.com/discussions/what-is-motadata-serviceops-used-for)

### [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

**Average Rating:** 4.0/5.0

**Total Reviews:** 556

#### How Do G2 Users Rate ConnectWise PSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 7.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 7.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 6.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ConnectWise PSA?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Network Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About ConnectWise PSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets.
- Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow.
- Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications.
- Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization.
- Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance.

##### Cons

- Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging.
- Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues.
- Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting.
- Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools.
- Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software.

#### What Are Recent G2 Reviews of ConnectWise PSA?

**["Efficient Tool That Simplifies Daily Tasks"](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)**

**Rating:** 5.0/5.0 stars

_— Imran I._

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)

**["Great PSA system is you take the time to set it up according to your needs"](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)

#### What Are G2 Users Discussing About ConnectWise PSA?

- [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for)
- [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for)
- [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control)
- [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client)

### [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

**Average Rating:** 4.0/5.0

**Total Reviews:** 278

#### How Do G2 Users Rate Ivanti Neurons for ITSM?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Ivanti Neurons for ITSM?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** www.ivanti.com
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 54% Large, 32% Medium

#### What Do G2 Reviewers Say About Ivanti Neurons for ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Ivanti Neurons for ITSM, enhancing user experience and satisfaction.
- Users value the **customizability** of Ivanti Neurons for ITSM, easily adapting it to fit their specific needs.
- Users value the **customization options** in Ivanti Neurons for ITSM, allowing tailored solutions for their unique needs.
- Users find Ivanti Neurons for ITSM to be **easy to use** , providing a solid solution despite interface concerns.
- Users appreciate the **easy integrations** provided by Ivanti Neurons for ITSM, enhancing their overall service management experience.

##### Cons

- Users find the **clunky interface** of Ivanti Neurons frustrating, particularly when dealing with migration and feature requests.
- Users face **compatibility issues** , struggling with disjointed modules and time-consuming customizations requiring additional support.
- Users face a **steep learning curve** , making it challenging to fully utilize Ivanti Neurons for ITSM's diverse and powerful modules.
- Users face a **steep learning curve** to effectively utilize Ivanti Neurons, complicating their return on investment.
- Users find the **limited customization** options time-consuming and often need extra support, impacting their overall experience.

#### What Are Recent G2 Reviews of Ivanti Neurons for ITSM?

**["Automation and Flexible Workflows That Boost Service Desk Efficiency with AI"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)**

**Rating:** 4.5/5.0 stars

_— Chitra M._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12838676)

**["Clear Ticket Ownership and Progress Tracking with Ivanti Neurons for ITSM"](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)**

**Rating:** 4.5/5.0 stars

_— Nijat I._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12754907)

### [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

**Average Rating:** 3.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate SolarWinds Web Help Desk?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.7/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.7/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 7.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SolarWinds Web Help Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 62% Medium, 22% Large

#### What Do G2 Reviewers Say About SolarWinds Web Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of SolarWinds Web Help Desk to be straightforward and intuitive.

##### Cons

- Users report **outdated features** in SolarWinds Web Help Desk that often fail to function as intended.
- Users find the **missing features** in SolarWinds Web Help Desk detrimental to their overall experience and efficiency.
- Users experience **outdated interface** issues that lead to problems with functionality and user satisfaction.

#### What Are Recent G2 Reviews of SolarWinds Web Help Desk?

**["Decent ticketing solution for low Budget"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)**

**Rating:** 4.0/5.0 stars

_— Harshvardhan K._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)

**["Efficient Ticket Management and Workflow Automation for IT Support Operations"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)**

**Rating:** 4.0/5.0 stars

_— Thisal R._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)

#### What Are G2 Users Discussing About SolarWinds Web Help Desk?

- [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for)
- [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software)
- [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work)
- [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk)
- [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.9/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 9.2/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [Alloy Navigator](https://www.g2.com/it/products/alloy-navigator/reviews)

Alloy Navigator è una soluzione di gestione dei servizi e delle risorse IT basata sull'intelligenza artificiale che consente alle organizzazioni di tutte le dimensioni di gestire le loro operazioni IT. Questa soluzione offre funzionalità di help desk, inventario di rete e base di conoscenza completamente integrate, oltre a standard ITIL come la gestione delle modifiche e della configurazione. Navigator crea automaticamente relazioni tra dati significativi fornendo una visione completa dei componenti dell'infrastruttura IT. Il service desk di Alloy Navigator gestisce ticket, risorse, incidenti, modifiche, ordini di lavoro e altro ancora all'interno di un'unica interfaccia. Il motore di gestione del flusso di lavoro all'interno di Alloy Navigator consente agli utenti di progettare processi IT personalizzati. Questi possono essere modificati in base alle esigenze specifiche dell'azienda e del personale e potrebbero includere anche passaggi guidati dall'IA. La soluzione offre anche un portale web online, un portale self-service per gli utenti finali e app mobili per tecnici e utenti finali. Il Portale Self-Service è dotato di un Assistente AI per risolvere le domande di routine degli utenti finali, liberando l'IT per sfide più grandi. Alloy Navigator offre agli utenti la possibilità di eseguire un audit con un solo clic dell'intera rete, condurre un inventario fisico con uno scanner di codici a barre e garantire la conformità nelle licenze software. Gli utenti finali e gli amministratori hanno anche accesso a dashboard interattivi, report programmati e visualizzazioni in tempo reale per un'analisi tempestiva.

**Average Rating:** 4.8/5.0

**Total Reviews:** 116

#### How Do G2 Users Rate Alloy Navigator?

- **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 8.6/10)
- **Prioritizzazione dei biglietti:** 9.2/10 (Category avg: 8.7/10)
- **Automatizza l'instradamento dei ticket:** 8.8/10 (Category avg: 8.8/10)
- **Integrazione Base di Conoscenza/Ticket:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Alloy Navigator?

- **Venditore:** [Alloy Software](https://www.g2.com/it/sellers/alloy-software)
- **Anno di Fondazione:** 2002
- **Sede centrale:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia dell'informazione e servizi, Marketing e pubblicità
- **Company Size:** 77% Small, 32% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano la **consolidazione degli elementi IT** in Alloy Navigator, semplificando notevolmente il flusso di lavoro e migliorando l'efficienza del team.
- Gli utenti trovano l' **facilità d'uso** di Alloy Navigator eccezionale, migliorando l'efficienza attraverso flussi di lavoro semplificati e ticketing semplice.
- Gli utenti apprezzano il **bigliettazione integrata e la gestione degli asset** di Alloy Navigator, migliorando significativamente l'efficienza del flusso di lavoro.
- Gli utenti apprezzano la **consolidazione degli strumenti di gestione IT** in Alloy Navigator, migliorando l'efficienza del flusso di lavoro e la produttività.
- Gli utenti apprezzano l' **automazione senza soluzione di continuità** in Alloy Navigator, che semplifica la gestione IT e migliora l'efficienza in tutti i processi.

##### Cons

- Gli utenti trovano la **curva di apprendimento ripida** , richiedendo una formazione aggiuntiva per i nuovi assunti e migliori risorse di onboarding.
- Gli utenti trovano il **processo di configurazione complesso** impegnativo, richiedendo ulteriore formazione e sperimentazione per configurare efficacemente.
- Gli utenti trovano che la **personalizzazione limitata** di Alloy Navigator limiti la flessibilità, influenzando le esigenze di collaborazione creativa e di reportistica.
- Gli utenti trovano la **difficoltà di configurazione** impegnativa a causa di istruzioni poco chiare e flussi di lavoro personalizzati che richiedono tempo.
- Gli utenti trovano che il **design dell'interfaccia scadente** ostacoli l'usabilità, notando la necessità di un'esperienza più snella e moderna.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["Inventario dei beni che ha sostituito i nostri fogli di calcolo"](https://www.g2.com/it/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/it/survey_responses/alloy-navigator-review-13133856)

**["Solido strumento di ticketing e gestione degli asset con grande visibilità"](https://www.g2.com/it/survey_responses/alloy-navigator-review-13227754)**

**Rating:** 5.0/5.0 stars

_— Utente verificato in Stampa_

[Read full review](https://www.g2.com/it/survey_responses/alloy-navigator-review-13227754)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/it/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/it/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/it/discussions/what-is-alloy-navigator)

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Prioritization:** 8.3/10 (Category avg: 8.7/10)
- **Automate Ticket Routing:** 8.6/10 (Category avg: 8.8/10)
- **Knowledge Base/Ticket Integration:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [Siit](https://www.g2.com/it/products/siit/reviews)

Siit è il moderno Service Desk per i team IT e delle operazioni interne. La nostra piattaforma potenziata dall'IA semplifica la gestione dei ticket, automatizza i flussi di lavoro e migliora l'efficienza interna. Integrandosi perfettamente con gli strumenti esistenti, Siit elimina la complessità, accelera i tempi di risoluzione e trasforma il supporto interno in un vantaggio strategico.

**Average Rating:** 5.0/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Siit?

- **Ritiene che the product sia stato un valido partner commerciale?:** 10.0/10 (Category avg: 8.6/10)
- **Prioritizzazione dei biglietti:** 9.8/10 (Category avg: 8.7/10)
- **Automatizza l'instradamento dei ticket:** 10.0/10 (Category avg: 8.8/10)
- **Integrazione Base di Conoscenza/Ticket:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Siit?

- **Venditore:** [Siit](https://www.g2.com/it/sellers/siit)
- **Anno di Fondazione:** 1976
- **Sede centrale:** Paris, FR
- **Twitter:** @siitapp  
35 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a1dabb043b6a045e7faa391074f2b37d6a0ad1229ff10bef66019925021af63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsiit-app&secure%5Burl_type%5D=linkedin_company_website)  
91 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Software per computer
- **Company Size:** 55% Small, 45% Medium

#### What Do G2 Reviewers Say About Siit?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti trovano Siit incredibilmente **facile da usare** , semplificando le richieste di supporto e migliorando la comunicazione interna senza sforzo.
- Gli utenti trovano che la **integrazione senza soluzione di continuità con Slack** di Siit migliori la collaborazione e semplifichi notevolmente le richieste di supporto.
- Gli utenti apprezzano il **supporto clienti efficiente** di Siit, migliorando la comunicazione e accelerando la risoluzione delle richieste.
- Gli utenti amano il **supporto conversazionale** in Siit, migliorando la comunicazione e semplificando le richieste di supporto tramite Slack.
- Gli utenti apprezzano l' **efficienza della comunicazione** di Siit, migliorando la gestione delle richieste e semplificando i processi di supporto per i team impegnati.

##### Cons

- Gli utenti ritengono che la **reportistica inadeguata** di Siit limiti la loro capacità di ottenere approfondimenti sulle operazioni.
- Gli utenti ritengono che Siit manchi di **funzionalità di reportistica inadeguate** , limitando la loro capacità di ottenere informazioni sulle operazioni di supporto.
- Gli utenti ritengono che ci siano **problemi di integrazione** con Siit, suggerendo la necessità di connessioni più ampie alle risorse di onboarding.
- Gli utenti affrontano **problemi di connettività** con Siit, influenzando la loro esperienza a causa della dipendenza da un accesso a Internet stabile.
- Gli utenti desiderano più **opzioni di personalizzazione** in Siit per migliorare la loro esperienza complessiva e le capacità di reporting.

#### What Are Recent G2 Reviews of Siit?

**["Buona scelta se la tua azienda utilizza Teams"](https://www.g2.com/it/survey_responses/siit-review-12761625)**

**Rating:** 5.0/5.0 stars

_— Callista R._

[Read full review](https://www.g2.com/it/survey_responses/siit-review-12761625)

**["L'IA funziona bene con la nostra base di conoscenza di Notion."](https://www.g2.com/it/survey_responses/siit-review-12771109)**

**Rating:** 5.0/5.0 stars

_— Gatien D._

[Read full review](https://www.g2.com/it/survey_responses/siit-review-12771109)

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