# Best Review Management Software - Page 5

## How Many Review Management Software Products Does G2 Track?

**Total Products under this Category:** 274

### Category Stats (Jul 2026)

- **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.53%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: July 23, 2026_

## How Does G2 Rank Review Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 15,700+ Authentic Reviews
- 274+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Review Management Software
 ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697)

Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com)

**Sponsored**

### Brand24

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-07-31T15%3A46%3A21Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D5%26year%3D2016&secure%5Btoken%5D=c898603eade309fa5ceb6e3166e93fd8893a4c567000cbe6e0cebde6096a7126&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url)

### [RaveCapture](https://www.g2.com/products/ravecapture/reviews)

Your products deserve to be shown off by real customers. The best way to do this is by sharing experiences customers have with your products through visual content. Connect with your Ecommerce platform to instantly begin requesting photo and video reviews from customers. Once collected, automatically share reviews with compelling customer visuals on product pages, your dedicated reviews page via our Visual Gallery and on your home page.

**Average Rating:** 4.2/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate RaveCapture?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind RaveCapture?

- **Seller:** [TrustSpot](https://www.g2.com/sellers/trustspot)
- **Year Founded:** 2015
- **HQ Location:** Birmingham, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e0151d62a7ccbc2d984e1e20101e7226f2074568284b0f11f77997fa6fed41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583958&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of RaveCapture?

**["The best review system"](https://www.g2.com/survey_responses/ravecapture-review-722775)**

**Rating:** 5.0/5.0 stars

_— Mehdi M._

[Read full review](https://www.g2.com/survey_responses/ravecapture-review-722775)

**["Very happy with the results"](https://www.g2.com/survey_responses/ravecapture-review-2014143)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/survey_responses/ravecapture-review-2014143)

### [REVIEWS.AI](https://www.g2.com/products/reviews-ai/reviews)

Product review monitoring, management and big data analytics, helping today's biggest brands listen to their customers and improve products. Our focus is to automate customer feedback/reviews research, analytics and provide intelligent answers to the most important questions around product performance.

**Average Rating:** 4.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate REVIEWS.AI?

- **Retail:** 10.0/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind REVIEWS.AI?

- **Seller:** [ReviewMonitoring.com](https://www.g2.com/sellers/reviewmonitoring-com)
- **Year Founded:** 2016
- **HQ Location:** Bethesda, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e7f85e8bc4328c11b72af56c0cf54c89a462241cd89f7565bb775713ae70c39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freview-monitoring&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About REVIEWS.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of REVIEWS.AI, appreciating the quick and helpful responses to their inquiries.
- Users value the **customizability** of REVIEWS.AI, enhancing their experience and simplifying customer feedback management effectively.
- Users love the **efficiency** of REVIEWS.AI, significantly saving time and simplifying customer feedback management.
- Users value the **efficiency of feedback management** in REVIEWS.AI, greatly enhancing productivity and accessibility of insights.

#### What Are Recent G2 Reviews of REVIEWS.AI?

**["Fabulous support team, and a system that makes work easier."](https://www.g2.com/survey_responses/reviews-ai-review-10658284)**

**Rating:** 5.0/5.0 stars

_— Taylor B._

[Read full review](https://www.g2.com/survey_responses/reviews-ai-review-10658284)

**["Efficient Automation with Room for Customization"](https://www.g2.com/survey_responses/reviews-ai-review-13147060)**

**Rating:** 4.5/5.0 stars

_— Jelena S._

[Read full review](https://www.g2.com/survey_responses/reviews-ai-review-13147060)

#### What Are G2 Users Discussing About REVIEWS.AI?

- [What is ReviewMonitoring.com used for?](https://www.g2.com/discussions/what-is-reviewmonitoring-com-used-for)

### [SKEEPERS Influencer Marketing](https://www.g2.com/products/skeepers-influencer-marketing/reviews)

Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Build trust among prospective customers with authentic content and keep your campaigns fresh with next generation Influencer Marketing. Our community of 100,000+ nano and micro influencers generate original, authentic content about brands and products to drive conversion and boost campaign performance. Utilize Influencer posts and Gifted Reviews to allow your prospective customers to explore what you offer, engage with your content, and ultimately, influence purchase decisions.

**Average Rating:** 4.4/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate SKEEPERS Influencer Marketing?

- **Retail:** 8.3/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10.0/10 (Category avg: 10/10)

#### Who Is the Company Behind SKEEPERS Influencer Marketing?

- **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers)
- **Year Founded:** 2012
- **HQ Location:** Marseille, FR
- **Twitter:** @Skeepersgroup  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=207a550f98318247b16a3ef0c71442b71a6d2d4d984e664418e1890f663237e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskeepers%2F&secure%5Burl_type%5D=linkedin_company_website)  
400 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Cosmetics, Food & Beverages
- **Company Size:** 57% Small, 26% Medium

#### What Are Recent G2 Reviews of SKEEPERS Influencer Marketing?

**["Great site. Great products."](https://www.g2.com/survey_responses/skeepers-influencer-marketing-review-5082675)**

**Rating:** 5.0/5.0 stars

_— Charey J._

[Read full review](https://www.g2.com/survey_responses/skeepers-influencer-marketing-review-5082675)

**["Octoly is the perfect platform for Influencers!"](https://www.g2.com/survey_responses/skeepers-influencer-marketing-review-5338504)**

**Rating:** 5.0/5.0 stars

_— Erica B._

[Read full review](https://www.g2.com/survey_responses/skeepers-influencer-marketing-review-5338504)

#### What Are G2 Users Discussing About SKEEPERS Influencer Marketing?

- [How has SKEEPERS Influencer Marketing helped your brand, and what challenges have you faced?](https://www.g2.com/discussions/how-has-skeepers-influencer-marketing-helped-your-brand-and-what-challenges-have-you-faced)
- [What is SKEEPERS Influencer Marketing used for?](https://www.g2.com/discussions/what-is-skeepers-influencer-marketing-used-for)

### [DemandHub](https://www.g2.com/products/demandhub/reviews)

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate DemandHub?

- **Retail:** 8.3/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind DemandHub?

- **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub)
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @DemandHub
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43701f29f7cd95ab86731531b0157ba9f499412b9f4eafa24e53e34acf46e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdemandhub%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Hospital & Health Care
- **Company Size:** 95% Small, 3% Medium

#### What Do G2 Reviewers Say About DemandHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively.
- Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently.
- Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options.
- Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time.
- Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time.

##### Cons

- Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use.
- Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain.

#### What Are Recent G2 Reviews of DemandHub?

**["Effortless Google Review Integration with Rapid Support"](https://www.g2.com/survey_responses/demandhub-review-12404501)**

**Rating:** 5.0/5.0 stars

_— Marion M._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501)

**["Automation and Quick Responses Elevate Our Practice"](https://www.g2.com/survey_responses/demandhub-review-12310659)**

**Rating:** 4.5/5.0 stars

_— Doug P._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659)

#### What Are G2 Users Discussing About DemandHub?

- [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for)

### [Feedback Company](https://www.g2.com/products/feedback-company/reviews)

The Feedback Company lets you gather feedback and turns reviews and customer ratings in an advertisement for your business or shop.

**Average Rating:** 3.5/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Feedback Company?

- **Retail:** 5.0/10 (Category avg: 8.4/10)
- **E-commerce:** 5.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Feedback Company?

- **Seller:** [Feedback Company](https://www.g2.com/sellers/feedback-company-6099da0b-8eab-4c4d-b37a-9246b26389b4)
- **Year Founded:** 2010
- **HQ Location:** Utrecht, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0b6e3a22d1035db76ae08f308c16ae68293b770d911cd582b1289d1f1ac3a10&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbackcompany%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Feedback Company?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of Feedback Company beneficial for quickly submitting requests and setting alerts.

##### Cons

- Users report **technical issues** such as camera freezes and the absence of a blue indicator light affecting usability.

#### What Are Recent G2 Reviews of Feedback Company?

**["Great Customer review platform"](https://www.g2.com/survey_responses/feedback-company-review-5350283)**

**Rating:** 4.0/5.0 stars

_— Milou t._

[Read full review](https://www.g2.com/survey_responses/feedback-company-review-5350283)

**["Very quick and intuitive"](https://www.g2.com/survey_responses/feedback-company-review-5373110)**

**Rating:** 4.5/5.0 stars

_— Wessel v._

[Read full review](https://www.g2.com/survey_responses/feedback-company-review-5373110)

#### What Are G2 Users Discussing About Feedback Company?

- [What is Feedback Company used for?](https://www.g2.com/discussions/what-is-feedback-company-used-for)

### [Jooice](https://www.g2.com/products/jooice/reviews)

Jooice is an easy-to-use app that allows you to amplify your business' online presence from a single place. Optimize your online listings, manage your reputation and engage with social media. Jooice AI provides recommendations to beat out your competitors and automatically draft responses to customers. Try a free 7-day trial today to see how Jooice can improve your marketing and save you time. Get discovered online, engage with customers and improve your reputation. Leverage Jooice AI to improve your marketing and make your life easier. Stay on top of your business' performance with real-time alerts and reports. Jooice's dedicated customer support ensures you'll always have the help you need. Jooice integrates with all of the major websites, apps and platforms (Google, Facebook, Instagram, Yellow Pages, Angi, etc). Jooice's easy setup wizard lets you post your business quickly across the internet and easily manage your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Jooice?

- **Retail:** 10.0/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Jooice?

- **Seller:** [Webidoo](https://www.g2.com/sellers/webidoo)
- **Year Founded:** 2017
- **HQ Location:** Milano, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc9f8b2342e0e6a51747b58a33dfdcbdb4491cfe3fb31a327eca3fd1a80521b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebidoo&secure%5Burl_type%5D=linkedin_company_website)  
357 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Jooice?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **centralized management** of Jooice, simplifying project tracking and enhancing team collaboration effortlessly.
- Users appreciate the **ease of use** of Jooice, finding it simple, effective, and well-organized for project management.
- Users love the **clarity and focus** of Jooice, effectively managing projects and enhancing team collaboration.
- Users love the **automation features** of Jooice, simplifying tasks and enhancing productivity in their workspace.
- Users love the **convenience of managing multiple products** in one place, enhancing their online marketing efforts significantly.

##### Cons

- Users find the **linking process slow and problematic** , especially with required business account connections for Instagram and Facebook.
- Users find the **difficult learning curve** frustrating, struggling to keep up with Jooice's evolving features.
- Users find the **difficult navigation** of Jooice frustrating, as it requires time to learn the new features.
- Users found the **difficult setup** of Jooice challenging, but appreciated the responsive customer support for assistance.
- Users dislike the **requirement for business accounts** to connect Facebook and Instagram for posting, complicating usage.

#### What Are Recent G2 Reviews of Jooice?

**["Jooice is very user-friendly"](https://www.g2.com/survey_responses/jooice-review-11240721)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/jooice-review-11240721)

**["Useful platform to help me out managing reviews, social media, and my listing activities."](https://www.g2.com/survey_responses/jooice-review-11239006)**

**Rating:** 4.5/5.0 stars

_— Marco V._

[Read full review](https://www.g2.com/survey_responses/jooice-review-11239006)

### [Opinew Product Reviews](https://www.g2.com/products/opinew-product-reviews/reviews)

Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. We let you import from Amazon, Aliexpress, and Ebay, making it easy to get started. Opinew is optimized for Shopify - our technology ensures that our reviews app doesn't affect your page load speeds - we don't make any requests on a page open. Review Generation - Schedule Email & SMS requests to ask your customers to leave a review - Order printed review requests to be sent along with your customers' orders - Direct from the product widget - Create questions & answers to better inform your customers. Import Reviews - From Amazon, Ebay, AliExpress - From Oberlo, Spreadr, Importify, Dropified - From other review applications - In 1-click using our Chrome Extension Widgets - Product reviews, - Star ratings - Footer badge - All reviews page - Review Pop-Up Marketing & Upselling: - Create coupons to incentivize your clients to leave a review - Google Shopping integration - Use our advanced Analytics dashboard to take better decisions based on your customers' behaviors

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Opinew Product Reviews?

- **Seller:** [Opinew](https://www.g2.com/sellers/opinew)
- **Year Founded:** 2018
- **HQ Location:** Glasgow, GB
- **Twitter:** @Opinew  
355 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=321d40d10cd285413d42272c52210825469ffd41cb665ea900fa9e3f052b1bd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopinew&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of Opinew Product Reviews?

**["Great all-in-one review management tool for Shopify stores."](https://www.g2.com/survey_responses/opinew-product-reviews-review-7837389)**

**Rating:** 5.0/5.0 stars

_— Mary A._

[Read full review](https://www.g2.com/survey_responses/opinew-product-reviews-review-7837389)

**["Great support team"](https://www.g2.com/survey_responses/opinew-product-reviews-review-7709240)**

**Rating:** 5.0/5.0 stars

_— Brains S._

[Read full review](https://www.g2.com/survey_responses/opinew-product-reviews-review-7709240)

#### What Are G2 Users Discussing About Opinew Product Reviews?

- [What is Opinew Product Reviews used for?](https://www.g2.com/discussions/what-is-opinew-product-reviews-used-for)

### [Trustist Reviews](https://www.g2.com/products/trustist-reviews/reviews)

We know that it can be hard to keep up with reviews when you're busy running a business. That's why we built Trustist, to make review management a breeze. Not only does it allow you to collect reviews from anywhere, but it also automatically posts 4 - 5 star reviews instantly to social media, so potential customers can see what people are saying about your company. Trustist also makes it easy for your customers to leave reviews. All they have to do is scan a QR code or click on our review link and they're good-to-go. No more hunting down email addresses or trying to remember where you put that pesky business card! We know that every star counts, so Trustist automatically aggregates all of your reviews from any platform into a single display on your site. We then display those all-important stars for the webpages of your business website in the organic Google search results to ensure that you stand out against competitors. All of your business reviews can then be monitored, managed and reported-on in one place, using the Trustist dashboard.

**Average Rating:** 4.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Trustist Reviews?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Trustist Reviews?

- **Seller:** [TRUSTist](https://www.g2.com/sellers/trustist)
- **Year Founded:** 2014
- **HQ Location:** York, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39185fcc2f466b0efe51b5a193e1ddefcb34c080af9987c963d09bfe19461392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9341142&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Trustist Reviews?

**["Great service, simple and easy to use, always adding features."](https://www.g2.com/survey_responses/trustist-reviews-review-467745)**

**Rating:** 5.0/5.0 stars

_— Joe D._

[Read full review](https://www.g2.com/survey_responses/trustist-reviews-review-467745)

**["Great review system"](https://www.g2.com/survey_responses/trustist-reviews-review-467747)**

**Rating:** 4.5/5.0 stars

_— Hannah L._

[Read full review](https://www.g2.com/survey_responses/trustist-reviews-review-467747)

#### What Are G2 Users Discussing About Trustist Reviews?

- [What is TRUSTist REVIEWer used for?](https://www.g2.com/discussions/what-is-trustist-reviewer-used-for)

### [TrustLoop](https://www.g2.com/products/trustloop/reviews)

TrustLoop is a reputation management software powered by AI that helps software and other digital products as well as small business manage feedback and improve reviews.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate TrustLoop?

- **Retail:** 9.4/10 (Category avg: 8.4/10)
- **E-commerce:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind TrustLoop?

- **Seller:** [TrustLoop](https://www.g2.com/sellers/trustloop)
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=99a78343a6b6a07bffe877a812c6078f3078670d5cca5790a4cbeea3bd01350a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrustloop-co%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of TrustLoop?

**["Finally a good review management tool for SaaS"](https://www.g2.com/survey_responses/trustloop-review-9768371)**

**Rating:** 5.0/5.0 stars

_— Ankur S._

[Read full review](https://www.g2.com/survey_responses/trustloop-review-9768371)

**["Glad we found TrustLoop"](https://www.g2.com/survey_responses/trustloop-review-9656191)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/trustloop-review-9656191)

### [Aiplex Bridge](https://www.g2.com/products/aiplex-software-aiplex-bridge/reviews)

AiPlex Bridge is an all-encompassing Omnichannel Customer Experience Management Platform designed to foster long-lasting connections with customers through 25+ digital channels. As India's sole Digital-First Comprehensive Online Reputation Management (ORM) Platform, it enables businesses to effectively listen to customer feedback, comprehend their needs, engage in meaningful interactions, and cultivate enduring relationships. With features such as Digital Removal, Social Listening, Response Management, Review Management, Analytics, and a Digital Command Centre, all integrated into a single platform, AiPlex Bridge empowers businesses to streamline their digital presence and enhance their overall customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Aiplex Bridge?

- **Retail:** 8.3/10 (Category avg: 8.4/10)
- **E-commerce:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Aiplex Bridge?

- **Seller:** [Aiplex Software](https://www.g2.com/sellers/aiplex-software)
- **Year Founded:** 2003
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7a4b202d2f7ee0f815b93ac319d4114520f697d365ff834dcd4e98f7ff6ec7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiplexbridge&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Aiplex Bridge?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of Aiplex Bridge, enjoying a seamless experience across all social media platforms.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, enhancing convenience and efficiency.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, streamlining their experience.

#### What Are Recent G2 Reviews of Aiplex Bridge?

**["Aiplex Bridge Insights"](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)**

**Rating:** 4.5/5.0 stars

_— Ansh K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)

**["Effective ORM with Smooth Setup"](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)**

**Rating:** 4.5/5.0 stars

_— Anil K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)

### [Bravo Video](https://www.g2.com/products/bravo-video/reviews)

Bravo enables marketers to instantly capture video from customers, users and fans - right over the web. Companies such as Indeed, Act-On Software and Pearson are using Bravo to launch user generated video campaigns, including video testimonials, video contests, customer stories, product reviews and more. Loved for its beautifully simple interface, Bravo can capture video from any browser, smartphone or tablet.

**Average Rating:** 4.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Bravo Video?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Bravo Video?

- **Seller:** [Bravo Video](https://www.g2.com/sellers/bravo-video)
- **Year Founded:** 2011
- **HQ Location:** St. Charles, US
- **Twitter:** @BravoVideo  
35 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad7e3250f06b6376b3d12266b8c52134fbd4636b739c09bcf4327b7cb3fc937&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbravo-video&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Bravo Video?

**["The innovative alternative to improve the customer experience."](https://www.g2.com/survey_responses/bravo-video-review-2566617)**

**Rating:** 4.5/5.0 stars

_— Marcus R. A._

[Read full review](https://www.g2.com/survey_responses/bravo-video-review-2566617)

**["easy to use marketing tool"](https://www.g2.com/survey_responses/bravo-video-review-105420)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/bravo-video-review-105420)

#### What Are G2 Users Discussing About Bravo Video?

- [What is Bravo Video used for?](https://www.g2.com/discussions/what-is-bravo-video-used-for)

### [GetReviews.ai](https://www.g2.com/products/getreviews-ai/reviews)

GetReviews.ai is a review funnel optimized to generate reviews on Amazon, Walmart.com, Shopify, and more.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate GetReviews.ai?

- **Retail:** 10.0/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind GetReviews.ai?

- **Seller:** [GetReviews.ai](https://www.g2.com/sellers/getreviews-ai)
- **Year Founded:** 2020
- **HQ Location:** Seattle, US
- **Twitter:** @getreviewsai  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c1d196482c67f90d787bfb5e571e5a2996f696e9a470218e1e96b6537073397&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F66340855&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Large

#### What Are Recent G2 Reviews of GetReviews.ai?

**["Excellent tool, it helps us most of the reviews on the website in an automated way"](https://www.g2.com/survey_responses/getreviews-ai-review-5061116)**

**Rating:** 5.0/5.0 stars

_— Dani M._

[Read full review](https://www.g2.com/survey_responses/getreviews-ai-review-5061116)

**["Increase Sales and Reviews using GetReviews"](https://www.g2.com/survey_responses/getreviews-ai-review-5087976)**

**Rating:** 4.5/5.0 stars

_— Sumit S C._

[Read full review](https://www.g2.com/survey_responses/getreviews-ai-review-5087976)

#### What Are G2 Users Discussing About GetReviews.ai?

- [What is GetReviews.ai used for?](https://www.g2.com/discussions/what-is-getreviews-ai-used-for)

### [Morevago](https://www.g2.com/products/morevago/reviews)

It’s like a “Get New Customers” widget for your website. We help businesses easily showcase their best reviews on their website to become the business new customers trust! On average, Morevago customers see a 34% increase in new customers from their website in only 30 days!

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Morevago?

- **Retail:** 9.2/10 (Category avg: 8.4/10)
- **E-commerce:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Morevago?

- **Seller:** [Matt Staton](https://www.g2.com/sellers/matt-staton)
- **Year Founded:** 2017
- **HQ Location:** United States
- **Twitter:** @morevago  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ac2fef1c74125c411a28a5f66cc4d19d1ddc415c6125232dceef7aae3864fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmorevago%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Morevago?

**["Services"](https://www.g2.com/survey_responses/morevago-review-8495605)**

**Rating:** 5.0/5.0 stars

_— Vikrant S._

[Read full review](https://www.g2.com/survey_responses/morevago-review-8495605)

**["Best software"](https://www.g2.com/survey_responses/morevago-review-9849884)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/morevago-review-9849884)

#### What Are G2 Users Discussing About Morevago?

- [What is Morevago used for?](https://www.g2.com/discussions/what-is-morevago-used-for)

### [OnVoard](https://www.g2.com/products/onvoard/reviews)

Email Marketing for Ecommerce

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate OnVoard?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind OnVoard?

- **Seller:** [OnVoard](https://www.g2.com/sellers/onvoard)
- **Year Founded:** 2017
- **HQ Location:** Singapore, SG
- **Twitter:** @onvoard  
4 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6904297ba05c1ba4da33f8e1b85007072734eccdd58207ebc4d2e199a1ae4641&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fonvoard%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of OnVoard?

**["OnVoard review"](https://www.g2.com/survey_responses/onvoard-review-5219973)**

**Rating:** 4.5/5.0 stars

_— Anastasios N._

[Read full review](https://www.g2.com/survey_responses/onvoard-review-5219973)

**["Best Ecommerce marketing platform"](https://www.g2.com/survey_responses/onvoard-review-4724491)**

**Rating:** 4.0/5.0 stars

_— pavan c._

[Read full review](https://www.g2.com/survey_responses/onvoard-review-4724491)

#### What Are G2 Users Discussing About OnVoard?

- [What does Onvoard do?](https://www.g2.com/discussions/what-does-onvoard-do)
- [What is OnBoard app?](https://www.g2.com/discussions/what-is-onboard-app)
- [What is the best board software?](https://www.g2.com/discussions/what-is-the-best-board-software)
- [What is On board software?](https://www.g2.com/discussions/what-is-on-board-software)

### [Reevoo](https://www.g2.com/products/reevoo/reviews)

Reevoo is an independent and impartial ratings and reviews provider.

**Average Rating:** 2.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Reevoo?

- **Retail:** 0.0/10 (Category avg: 8.4/10)
- **E-commerce:** 0.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Reevoo?

- **Seller:** [Reevoo](https://www.g2.com/sellers/reevoo-e351de71-0924-4dfc-b228-e2bb63607527)
- **Year Founded:** 2010
- **HQ Location:** Petersfield, England, United Kingdom
- **LinkedIn® Page:** [uk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8ecae937b87339e6dc3867d7ad0bc0f7ce5a3d88f442d2ff1b392b24b3d2931&secure%5Burl%5D=https%3A%2F%2Fuk.linkedin.com%2Fcompany%2Ffeefo&secure%5Burl_type%5D=linkedin_company_website)  
127 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Reevoo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of setup** for collecting structured reviews and feedback through Reevoo.
- Users value the **structured feedback management** offered by Reevoo, appreciating the simplicity of its setup.
- Users value the **simple setup** of Reevoo, making customer feedback collection easy and efficient.

#### What Are Recent G2 Reviews of Reevoo?

**["Evaluation of Reevoo"](https://www.g2.com/survey_responses/reevoo-review-1646614)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/reevoo-review-1646614)

#### What Are G2 Users Discussing About Reevoo?

- [What is Reevoo used for?](https://www.g2.com/discussions/what-is-reevoo-used-for)

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[Browse Review Management Themes](/categories/review-management-software/themes)

 ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu")
SS

Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)

Updated April 10, 2026

Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback.

### Core Capabilities of Review Management Software

To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must:

- Collect and capture feedback on e-commerce websites through reviews
- Be applicable for both product and service reviews
- Moderate, manage, and analyze reviews
- Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website
- Optimize for desktop, mobile, or tablet use

### Common Use Cases for Review Management Software

E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include:

- Collecting post-purchase reviews via automated email follow-ups or on-site prompts
- Moderating and responding to customer reviews to demonstrate responsiveness and build trust
- Analyzing review data to identify product or service improvement opportunities

### How Review Management Software Differs from Other Tools

Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement.

### Insights from G2 on Review Management Software

Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption.

Show More

* * *

## How Do You Choose the Right Review Management Software?

### What You Should Know About Product Reviews Software

### What is review management software?

Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights.

This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal.

### Key benefits of review management software

- Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand.
- Encourage authenticity by allowing prospects and customers to learn about brand weaknesses.
- Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers.
- Increase sales by understanding the overall brand image

### Why use review management software?

Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line.

**Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox.

**Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty.

### Who uses review management software?

Reviewer feedback can benefit multiple company departments, from sales and marketing to product development.

**Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences.

**Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial.

**Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction.

### Kinds of review management software

Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management.

**Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price.

**Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations.

**Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software.

### Review management software features

Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems.

**Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously.

**Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process.

**Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted.

Visual display elements such as photos, ratings, or badges can make reviews more attractive.

[**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats.

Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling)

#### Additional review management software features

**Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible.

**Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them.

### Trends related to review management software

**Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback.

**Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem.

### Potential issues with review management software

**Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators.

**Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration).

**Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior.

**Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies.

**Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives.

### Software and services related to review management software

[**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information.

[**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information.

[**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others.

### Review Management Software FAQs

### Most Popular FAQs

#### Which review management software has the best reviews?

Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation.
- [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores.

#### What is the best free review management software?

A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale.
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes.
- [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management.

#### Which review management platform offers the best review aggregation features?

The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites.

- [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard.
- [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately.

#### What platform integrates review management with CRM tools?

The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place.
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows.
- [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on.

#### What is the best review management software?

The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases.

- [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space.
- [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks.

### Small Business FAQs

#### What is the most affordable review management software for SMBs?

Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations.

- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set.
- [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs.
- [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration.

#### What is the best review management software for startups?

Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager.

- [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort.

#### Which review management software is the most user-friendly for small teams?

Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too.

- [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set.
- [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team.
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place.

#### Which review management tool is easiest to set up for small teams?

Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set.
- [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small.
- [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one.

#### Which review management tool is best for local or service-based small businesses?

A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management.
- [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process.

### Enterprise FAQs

#### What is best-rated review management software for large enterprises?

Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale.
- [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it.

#### What is the most reliable review management tool for enterprises?

Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once.

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers.
- [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall.
- [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category.

#### Which platform offers the strongest review aggregation for enterprise teams?

At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category.
- [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations.

#### Which platform offers the strongest CRM integration for enterprise teams?

At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category.
- [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations.

#### Which review management platform is best for multi-location or franchise enterprises?

Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront.

- [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows.
- [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations.
- [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.