# Best Review Management Software - Page 4 ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 274 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.53%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: July 23, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 274+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-07-30T15%3A38%3A14Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D4%26year%3D2016&secure%5Btoken%5D=2d4a596651915bbe40db18779a48bba18a2a5ed7190b9dd93788b3a805a45460&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url) ### [VideoPeel](https://www.g2.com/products/videopeel/reviews) VideoPeel is a video interview software and UGC platform that helps businesses collect, analyze, and publish video content at scale—using a simple link. With no apps, logins, or scheduling required, VideoPeel makes it easy to capture authentic video from customers, candidates, employees, and partners anywhere in the world. From one link, users can submit video responses from any device in minutes—resulting in higher completion rates and faster insights. Unlike traditional video tools, VideoPeel goes beyond collection. The platform automatically organizes, tags, and analyzes video submissions—then transforms them into ready-to-use content with AI-generated captions, translations, titles, and descriptions. Companies use VideoPeel across departments to power: -Marketing & Growth – Collect video testimonials, reviews, and user-generated content (UGC) to increase conversions and ad performance -Recruiting & HR – Conduct asynchronous video interviews and candidate screenings at scale -Customer Experience & Support – Let customers submit videos for faster issue resolution and better service -Research & Insights – Capture qualitative video feedback and uncover trends with AI-powered analysis -Operations & Inspections – Collect video for remote inspections, verifications, and assessments Key capabilities include: -Frictionless video collection via a shareable link (no downloads or sign-ups required) -Customizable video surveys with multi-question prompts -Automated tagging, transcription, and AI-powered captions in multiple styles -Instant translation into multiple languages for global teams and audiences -Auto-generated video titles and descriptions for faster publishing and SEO -AI-powered insights including sentiment analysis, summaries, and clip generation -Built-in publishing tools including video libraries, carousels, and share pages -Automated rewards to increase participation -Enterprise-grade permissions, consent management, and integrations Trusted by over 10,000 companies, VideoPeel enables teams to collect 10x–100x more video while turning real people into scalable content, insights, and ready-to-publish assets that drive marketing, hiring, customer experience, and operational outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate VideoPeel? - **Retail:** 5.8/10 (Category avg: 8.4/10) - **E-commerce:** 7.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind VideoPeel? - **Seller:** [VideoPeel](https://www.g2.com/sellers/videopeel) - **Year Founded:** 2015 - **HQ Location:** Lehi, UT - **Twitter:** @vidpeel 43 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c71f30e3769edb18a769dc5fa0417cccf3669d690e956b104c880324d7aa709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideopeel&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 70% Small, 27% Medium #### What Do G2 Reviewers Say About VideoPeel? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **convenience** of VideoPeel for seamlessly collecting video testimonials and engaging with customers easily. - Users commend VideoPeel's **helpful customer support** , providing solutions that enhance confidence in using the software. - Users find VideoPeel to be **incredibly easy to use** , simplifying the collection of video testimonials effortlessly. - Users love the **easy video submission process** of VideoPeel, facilitating quick and hassle-free customer testimonials. - Users find VideoPeel's **helpful customer support** essential for effective setup and maximized use of the platform. ##### Cons - Users find it challenging to navigate **billing issues** and often struggle to get timely customer support. - Users find it challenging to access **support and live assistance** on VideoPeel, making the platform less user-friendly. - Users struggle with **poor customer support** , often finding it difficult to get help or talk to a representative. #### What Are Recent G2 Reviews of VideoPeel? **["Streamlined Video Testimonial Collection and Management"](https://www.g2.com/survey_responses/videopeel-review-11585334)** **Rating:** 5.0/5.0 stars _— Mark D._ [Read full review](https://www.g2.com/survey_responses/videopeel-review-11585334) **["Help when needed"](https://www.g2.com/survey_responses/videopeel-review-11174291)** **Rating:** 5.0/5.0 stars _— Janea B._ [Read full review](https://www.g2.com/survey_responses/videopeel-review-11174291) #### What Are G2 Users Discussing About VideoPeel? - [What is VideoPeel used for?](https://www.g2.com/discussions/what-is-videopeel-used-for) - 1 comment ### [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate Bizrate Insights? - **Retail:** 7.5/10 (Category avg: 8.4/10) - **E-commerce:** 9.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0.5/10 (Category avg: 10/10) #### Who Is the Company Behind Bizrate Insights? - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d23aa3a075a39ecad9ad30293324d257c35d27058f820d05192e962ed2c7c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizrateinsights%2F&secure%5Burl_type%5D=linkedin_company_website) 48 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Goods - **Company Size:** 51% Medium, 26% Small #### What Do G2 Reviewers Say About Bizrate Insights? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience. - Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care. - Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights. - Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services. - Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks. ##### Cons - Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts. - Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility. - Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis. - Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys. - Users express concerns over **missing features** , such as limited data depth and survey engagement challenges. #### What Are Recent G2 Reviews of Bizrate Insights? **["A fantastic platform for customer insights"](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)** **Rating:** 5.0/5.0 stars _— Geoffrey N._ [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) **["Driving Smarter Decisions Through Customer Feedback"](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)** **Rating:** 4.5/5.0 stars _— J M._ [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) ### [FeedbackFive](https://www.g2.com/products/feedbackfive/reviews) FeedbackFive gives Amazon sellers the power to proactively manage reviews and feedback. Developed by eComEngine in 2007, FeedbackFive helps sellers automate review requests, and get alerts for new feedback, reviews, and listing issues such as search suppression. FeedbackFive and SellerPulse support 17 Amazon marketplaces: Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .pl, .tr, .se, and .sg. For a free trial, visit www.ecomengine.com/feedbackfive **Average Rating:** 4.6/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate FeedbackFive? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind FeedbackFive? - **Seller:** [eComEngine](https://www.g2.com/sellers/ecomengine) - **Year Founded:** 2007 - **HQ Location:** Henrico, VA - **Twitter:** @eComEngine 1,685 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e77d81de3a4e641b60e2afe82bb91f39187beb88ad14a0da1e185a1a7157db26&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2993992%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 70% Small, 30% Medium #### What Are Recent G2 Reviews of FeedbackFive? **["Feedback Five is the best for Amazon sellers"](https://www.g2.com/survey_responses/feedbackfive-review-4767528)** **Rating:** 4.5/5.0 stars _— Pritish A._ [Read full review](https://www.g2.com/survey_responses/feedbackfive-review-4767528) **["Great tool for automating amazon emails, big time saver"](https://www.g2.com/survey_responses/feedbackfive-review-4778505)** **Rating:** 5.0/5.0 stars _— Verified User in Printing_ [Read full review](https://www.g2.com/survey_responses/feedbackfive-review-4778505) #### What Are G2 Users Discussing About FeedbackFive? - [How do I delete my feedback 5 account?](https://www.g2.com/discussions/how-do-i-delete-my-feedback-5-account) - [How do you use Sellerise?](https://www.g2.com/discussions/how-do-you-use-sellerise) - [What is AMZ Finder?](https://www.g2.com/discussions/what-is-amz-finder) - [How does FeedbackFive work?](https://www.g2.com/discussions/how-does-feedbackfive-work) ### [Feelter](https://www.g2.com/products/feelter-feelter/reviews) FEELTER is nothing short of an earthquake in the e-commerce market. It is an engine bridging the worlds of social networking world e-commerce in an unprecedented manner At FEELTER, we are focused on improving and maximizing the business potential embedded in traffic on e-commerce websites by providing the information and support needed by internet surfers - the potential customers - in order to keep them on websites for longer and ultimately lead them to making purchases. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Feelter? - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Feelter? - **Seller:** [Feelter](https://www.g2.com/sellers/feelter) - **Year Founded:** 2013 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @feelter 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05697a1ba10d2cd151453ff5d3fb498ea99ebac6cef050d01b4bd7dfe0841104&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5349673%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 55% Medium, 45% Small #### What Are Recent G2 Reviews of Feelter? **["Feelter is a social commerce and marketing platform"](https://www.g2.com/survey_responses/feelter-review-9123538)** **Rating:** 5.0/5.0 stars _— Kamlesh K._ [Read full review](https://www.g2.com/survey_responses/feelter-review-9123538) **["Social Commerce Integration Platform"](https://www.g2.com/survey_responses/feelter-review-9118774)** **Rating:** 5.0/5.0 stars _— tomas m._ [Read full review](https://www.g2.com/survey_responses/feelter-review-9118774) ### [ExpertVoice](https://www.g2.com/products/expertvoice/reviews) The ExpertVoice platform scales brand advocacy, builds awareness and improves sales performance. More than 900 of the world’s leading brands increase word of mouth and gather authentic UGC and reviews by connecting with their target audience inside the ExpertVoice network of 850k+ vetted industry experts. The Advocacy Platform allows a brand to measure the impact of advocacy marketing across e-commerce, retail and social media channels. Learn more about how ExpertVoice and its rapidly growing community of brands and experts can help your brand reach more consumers with trusted recommendations. www.expertvoice.com/business. **Average Rating:** 4.1/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate ExpertVoice? - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10) #### Who Is the Company Behind ExpertVoice? - **Seller:** [ExpertVoice](https://www.g2.com/sellers/expertvoice) - **Year Founded:** 2004 - **HQ Location:** Salt Lake City, US - **Twitter:** @readypulse 1,183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c9b6a77bfcd893e3071743c3af6e267db967ca7b1a2cdea62128ed65d1c9987&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18537909%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 53% Small, 26% Large #### What Are Recent G2 Reviews of ExpertVoice? **["So thankful for our ExpertVoice Team!"](https://www.g2.com/survey_responses/expertvoice-review-8138743)** **Rating:** 5.0/5.0 stars _— Verified User in Alternative Medicine_ [Read full review](https://www.g2.com/survey_responses/expertvoice-review-8138743) **["Anticipating the needs of brands and making it fun for Experts."](https://www.g2.com/survey_responses/expertvoice-review-8226904)** **Rating:** 5.0/5.0 stars _— Sarah B._ [Read full review](https://www.g2.com/survey_responses/expertvoice-review-8226904) #### What Are G2 Users Discussing About ExpertVoice? - [What is ExpertVoice used for?](https://www.g2.com/discussions/what-is-expertvoice-used-for) ### [Growave](https://www.g2.com/products/growave/reviews) Growave - an all-in-one Shopify marketing app with powerful tools for reviews, wishlists, loyalty programs, gift cards, referrals, rewards, and UGC. Growave replaces several apps with 1 solid app for 1 low fee. It lets you boost on-site conversion and grow your brand. Improved admin UX & UI and compatibility with Online Store 2.0 make it easy to set up. Multi-language for cross-border selling and 24/7 live support. Power your store with essential tools to boost repeat sales, CLV & retention. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 #### How Do G2 Users Rate Growave? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.0/10 (Category avg: 10/10) #### Who Is the Company Behind Growave? - **Seller:** [Growave.io](https://www.g2.com/sellers/growave-io) - **Year Founded:** 2014 - **HQ Location:** Bishkek, Kyrgyzstan - **Twitter:** @Growaveio 1,139 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66ac864ecb9604b12a2daf6d23b1935ca8c2ec5457b7b3a15f0e863046f5692e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrowave-io&secure%5Burl_type%5D=linkedin_company_website) 60 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 76% Small, 14% Medium #### What Do G2 Reviewers Say About Growave? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** with Growave, enjoying seamless integration and straightforward setup for enhanced customer experiences. - Users love the **easy setup** of Growave, appreciating the straightforward integration and user-friendly interface. - Users appreciate the **enhanced customer experience** from Growave, benefiting from its intuitive features and seamless integration. - Users appreciate the **quick and effective customer support** from Growave, enhancing their overall experience and satisfaction. - Users commend the **easy implementation** of Growave, enjoying a straightforward setup and seamless integration into their website. ##### Cons - Users feel the **lack of customization** in the Free plan limits their ability to utilize the product fully. - Users find the **limited customization options** on the Free plan restricting their ability to modify it effectively. - Users experienced initial **loading delays** when displaying reviews, though the issue was resolved in Growave 2.0. - Users experience **design issues** with Growave that can disrupt website functionality, though support is responsive to fixes. - Users note the **high price** of Growave and find the inflexible pricing plans frustrating when unused features remain charged. #### What Are Recent G2 Reviews of Growave? **["Comprehensive All-in-One Tool with Truly Fantastic Customer Support"](https://www.g2.com/survey_responses/growave-review-12849966)** **Rating:** 5.0/5.0 stars _— Shelly H._ [Read full review](https://www.g2.com/survey_responses/growave-review-12849966) **["Amazing product! Can only recommend Growave"](https://www.g2.com/survey_responses/growave-review-12827655)** **Rating:** 5.0/5.0 stars _— Issi L._ [Read full review](https://www.g2.com/survey_responses/growave-review-12827655) #### What Are G2 Users Discussing About Growave? - [What is Socialshopwave?](https://www.g2.com/discussions/what-is-socialshopwave) - [What is Growwave?](https://www.g2.com/discussions/what-is-growwave) - [What is Growave?](https://www.g2.com/discussions/what-is-growave) - [How does Growave work?](https://www.g2.com/discussions/how-does-growave-work) ### [Reziew](https://www.g2.com/products/reziew/reviews) Reziew is a cloud based solution that allows online businesses to collect, manage and benefit from consumer reviews. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Reziew? - **Retail:** 7.5/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Reziew? - **Seller:** [Reziew](https://www.g2.com/sellers/reziew) - **Year Founded:** 2011 - **HQ Location:** Lausanne, CH - **Twitter:** @reziew 79 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf0e814477e89073f61b5a2afd512a0ebb0a0306b698d533be38bac923ff2846&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2670119&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 57% Small, 29% Large #### What Are Recent G2 Reviews of Reziew? **["Snippet of Reziew"](https://www.g2.com/survey_responses/reziew-review-9542366)** **Rating:** 5.0/5.0 stars _— Tharwuah S._ [Read full review](https://www.g2.com/survey_responses/reziew-review-9542366) **["Intuitive and effective!"](https://www.g2.com/survey_responses/reziew-review-8869408)** **Rating:** 4.5/5.0 stars _— Verified User in Information Services_ [Read full review](https://www.g2.com/survey_responses/reziew-review-8869408) ### [StoryTap](https://www.g2.com/products/storytap/reviews) StoryTap is an authentic video platform that powers AI search. With six utility patents, StoryTap is the only software company that makes it easy for businesses to automate authentic customer video testimonials from anyone, anywhere. By unlocking the power of your real customers, StoryTap helps websites rank with LLMs, increase conversions, and provide endless, authentic social proof at your fingertips. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate StoryTap? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind StoryTap? - **Seller:** [StoryTap](https://www.g2.com/sellers/storytap) - **Company Website:** storytap.com - **Year Founded:** 2015 - **HQ Location:** Vancouver, BC - **Twitter:** @storytapvideo 456 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67f1c5ce7eff3b0172b272efc9c008cf61d0db4dbb1cee6ad103279a71f097e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorytapvideo%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Do G2 Reviewers Say About StoryTap? _AI-generated summary from verified user reviews_ ##### Pros - Users find StoryTap's **user-friendly interface** easy to navigate, enhancing their experience in sourcing testimonials. - Users praise the **user-friendly interface** of StoryTap, finding it easy to use for sourcing testimonials. - Users praise StoryTap for its **user-friendly interface** , making it easy to use and navigate for video content creation. - Users appreciate the **user-friendly interface** of StoryTap, finding it easy to use for video content creation. ##### Cons - Users find StoryTap **expensive** compared to alternatives, limiting its appeal despite its features. - Users find the **pricing issues** of StoryTap problematic, noting more cost-effective alternatives exist for their needs. #### What Are Recent G2 Reviews of StoryTap? **["Instant Results with StoryTap Video FAQ—Easy to Use and Boosts Conversions"](https://www.g2.com/survey_responses/storytap-review-12576534)** **Rating:** 5.0/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/storytap-review-12576534) **["A Simple Way to Capture Real Client Stories"](https://www.g2.com/survey_responses/storytap-review-12578894)** **Rating:** 5.0/5.0 stars _— Alex M._ [Read full review](https://www.g2.com/survey_responses/storytap-review-12578894) #### What Are G2 Users Discussing About StoryTap? - [What is StoryTap used for?](https://www.g2.com/discussions/what-is-storytap-used-for) - 1 comment ### [GoReminders](https://www.g2.com/products/goreminders/reviews) Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders & confirmations for your customers, patients, staff, volunteers & more. Customizable reminder messages & recurring appointments. Try it risk-free with our 14-day trial. Quotes from users: "... I didn’t need a complicated booking site and GoReminders is just straight to the point and easy to work with. Some other sites were too confusing to navigate and didn’t get straight to the point." **Average Rating:** 4.8/5.0 **Total Reviews:** 302 #### How Do G2 Users Rate GoReminders? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 7.7/10 (Category avg: 10/10) #### Who Is the Company Behind GoReminders? - **Seller:** [GoReminders](https://www.g2.com/sellers/goreminders) - **Company Website:** www.goreminders.com - **Year Founded:** 2013 - **HQ Location:** Brooklyn, New York - **Twitter:** @GoReminders 3,349 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e477b8186be35e7043d2d71e422a6a9c29aa1dd1ef052231983f6596a0a585e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoreminders&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Health, Wellness and Fitness, Automotive - **Company Size:** 69% Small, 4% Medium #### What Do G2 Reviewers Say About GoReminders? _AI-generated summary from verified user reviews_ ##### Pros - Users find GoReminders to be **easy for beginners** , enhancing appointment management with automated reminders and excellent support. - Users value the **preset text reminders** of GoReminders, effectively reducing no-show rates and improving communication with customers. - Users love the **preset chain of text reminders** that effectively reduce no-show rates and enhance reliability. - Users praise the **ease of scheduling** with GoReminders, enjoying automated reminders that reduce no-shows and save time. - Users value the **automated text reminders** of GoReminders, which effectively reduce no-show rates and improve scheduling efficiency. ##### Cons - Users find GoReminders to be **expensive** as additional charges apply even with a yearly subscription, limiting value. - Users find the **missing features** like bulk import/export frustrating, hindering their efficiency and overall experience. - Users often face **scheduling issues** with GoReminders, including limited customization and ineffective customer management features. - Users often express concerns about **pricing issues** , finding the multiple options confusing and overwhelming for their needs. - Users feel that GoReminders has **limited features** , lacking crucial options for customization and functionality for tradespeople. #### What Are Recent G2 Reviews of GoReminders? **["Streamlined our system!"](https://www.g2.com/survey_responses/goreminders-review-12902012)** **Rating:** 4.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/goreminders-review-12902012) **["GoReminders has been a game changer for my business"](https://www.g2.com/survey_responses/goreminders-review-12922347)** **Rating:** 4.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/goreminders-review-12922347) #### What Are G2 Users Discussing About GoReminders? - [What are the benefits and drawbacks of using GoReminders in reducing no-shows for appointments?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-goreminders-in-reducing-no-shows-for-appointments) - 1 comment - [What is GoReminders used for?](https://www.g2.com/discussions/what-is-goreminders-used-for) - 1 comment ### [LocalZen](https://www.g2.com/products/localzen/reviews) LocalZen by Center.AI enhances your store's visibility and reputation on Google Maps, and other local platforms, driving more foot traffic and increasing revenue. Our platform streamlines the management of multiple listings, saving you time and ensuring accurate, consistent information. With AI-powered analytics, compare your ratings with competitors and optimize your listings for greater visibility. Efficiently manage reviews and strengthen customer relationships to turn online searches into in-store visits. **Average Rating:** 4.8/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate LocalZen? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0.3/10 (Category avg: 10/10) #### Who Is the Company Behind LocalZen? - **Seller:** [APPCHANCE GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ](https://www.g2.com/sellers/appchance-group-spolka-z-ograniczona-odpowiedzialnoscia) - **Year Founded:** 2021 - **HQ Location:** Poznań, PL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d2f8fa7919a66e00c37337154a7463625754d9b3ed8d922c27648b3104d5e6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcenter-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 36% Large #### What Do G2 Reviewers Say About LocalZen? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy integrations** of LocalZen, enhancing workflow management and saving considerable time with batch processing. - Users appreciate the **seamless integrations** of LocalZen, enhancing workflows and enabling efficient management of multiple business listings. - Users value the **powerful analytics** features of LocalZen, enabling quick evaluations of positions and rankings. - Users appreciate how **automation in LocalZen** significantly streamlines workflow, enabling efficient management of numerous business listings. - Users praise the **exceptional customer support** of LocalZen, highlighting responsiveness and a willingness to incorporate feedback. ##### Cons - Users find the **complexity of processing times and feature implementation** frustrating, impacting their overall experience with LocalZen. - Users experience **inefficiency** in LocalZen, citing long data processing times and slow feature implementation as major drawbacks. - Users find the **limited customization** options restrictive, impacting their ability to effectively manage tasks and collaborate. - Users find the **limited features** of LocalZen frustrating, especially regarding slow processing and poor AI response accuracy. - Users are frustrated with **limited options** on LocalZen, feeling that feature updates and customization lag significantly. #### What Are Recent G2 Reviews of LocalZen? **["Effortless Management Across Multiple Locations"](https://www.g2.com/survey_responses/localzen-review-12863370)** **Rating:** 5.0/5.0 stars _— Verified User_ [Read full review](https://www.g2.com/survey_responses/localzen-review-12863370) **["User-Friendly with Excellent Support, Needs Reliability Improvement"](https://www.g2.com/survey_responses/localzen-review-13059408)** **Rating:** 4.5/5.0 stars _— Małgorzata W._ [Read full review](https://www.g2.com/survey_responses/localzen-review-13059408) ### [reviewflowz](https://www.g2.com/products/reviewflowz/reviews) Reviewflowz helps modern companies around the world collect, monitor, manage, and share customer reviews. Track new reviews on any platform, set up smart notifications. Create and share your own reports to surface insights and share the right data with the right teams, at the right time. Search, tag, access, and export all your reviews, connect to chat GPT or Claude for deeper analysis, or leverage built-in topic extraction and sentiment analysis. **Average Rating:** 5.0/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate reviewflowz? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.2/10 (Category avg: 10/10) #### Who Is the Company Behind reviewflowz? - **Seller:** [reviewflowz](https://www.g2.com/sellers/reviewflowz) - **Year Founded:** 2021 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6942133680a8809528a705dbed79bb79c4125ea1a01b9924f7395e45c194e6ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74474533&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Medium, 22% Large #### What Do G2 Reviewers Say About reviewflowz? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive customer support** of Reviewflowz, especially appreciating CEO Axel's quick and helpful engagement. - Users love the **easy integrations** with Slack, enhancing collaboration and streamlining review management for teams. - Users find the **easy setup** of reviewflowz invaluable, enabling a smooth transition and efficient usage right away. - Users find Reviewflowz's **real-time monitoring features** and automation options invaluable for efficient review management. - Users love the **Slack integration** in reviewflowz for seamless engagement and efficient review management across teams. ##### Cons - Users face **difficult learning** due to limited tutorials, which complicates mastering the dashboard despite its intuitive design. - Users find Reviewflowz **expensive** , especially with multiple locations leading to high individual profile costs. - Users find the **insufficient data** for comparing companies limits their insights and increases the effort needed for analysis. - Users find **limited features** for comparing companies, necessitating multiple account access for essential information. - Users highlight the **missing feature** of replying to Glassdoor reviews directly via Slack, wishing for this improvement. #### What Are Recent G2 Reviews of reviewflowz? **["Streamlined Review Management with Effortless Slack Integration"](https://www.g2.com/survey_responses/reviewflowz-review-12015032)** **Rating:** 5.0/5.0 stars _— Mackenzie S._ [Read full review](https://www.g2.com/survey_responses/reviewflowz-review-12015032) **["Essential Tool for Deep Customer Insights"](https://www.g2.com/survey_responses/reviewflowz-review-11991365)** **Rating:** 5.0/5.0 stars _— Cristobal G._ [Read full review](https://www.g2.com/survey_responses/reviewflowz-review-11991365) ### [SiteVibes](https://www.g2.com/products/sitevibes/reviews) With customer expectations evolving, having a unified platform to manage engagement and loyalty is no longer optional—it's essential. At SiteVibes, we empower growing ecommerce brands to drive deeper customer connections and lasting loyalty. Our all-in-one platform combines essential tools into a seamless experience, making it easier than ever to build meaningful relationships with your customers. SiteVibes delivers everything you need to elevate your ecommerce experience. From collecting and showcasing authentic product reviews to running impactful loyalty programs, curating shoppable user-generated content, and delivering real-time social proof messaging, our platform is designed to engage and inspire. Built with flexibility in mind, SiteVibes adapts to your brand's unique goals, helping every interaction feel authentic and personalized. With a powerful yet intuitive dashboard, SiteVibes streamlines workflows for your team, enabling faster implementation and efficient collaboration. Combining robust features with ease of use, SiteVibes helps your brand boost engagement, increase conversions, and foster long-term loyalty—all while simplifying your tech stack. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate SiteVibes? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind SiteVibes? - **Seller:** [SiteVibes](https://www.g2.com/sellers/sitevibes) - **Year Founded:** 2019 - **HQ Location:** Chicago, US - **Twitter:** @SiteVibes 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22c8059eeb5a331daca7b90a6dd883ac273134f958864c8c5b6c62122a20d9bb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitevibes&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 67% Small, 33% Medium #### What Do G2 Reviewers Say About SiteVibes? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **automation capabilities** of SiteVibes, enhancing efficiency and adaptability in loyalty program management. - Users laud the **continuous improvement** of SiteVibes, with rapid feature updates enhancing their loyalty rewards experience. - Users commend the **exceptional customer engagement** at SiteVibes, appreciating the responsive support and tailored solutions provided. - Users commend the **exceptional customer support** from SiteVibes, highlighting quick responses and tailored solutions to their needs. - Users find **SiteVibes easy to use** , with a seamless onboarding process and responsive support for customization requests. #### What Are Recent G2 Reviews of SiteVibes? **["Amazing Product / Implementation"](https://www.g2.com/survey_responses/sitevibes-review-10655077)** **Rating:** 5.0/5.0 stars _— Tom L._ [Read full review](https://www.g2.com/survey_responses/sitevibes-review-10655077) **["Seamless Integration, Enhanced Customer Loyalty"](https://www.g2.com/survey_responses/sitevibes-review-12602454)** **Rating:** 5.0/5.0 stars _— Wendy G._ [Read full review](https://www.g2.com/survey_responses/sitevibes-review-12602454) #### What Are G2 Users Discussing About SiteVibes? - [What is SiteVibes used for?](https://www.g2.com/discussions/what-is-sitevibes-used-for) - 1 comment, 1 upvote ### [eTrusted](https://www.g2.com/products/etrusted/reviews) eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between. **Average Rating:** 4.3/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate eTrusted? - **Retail:** 7.2/10 (Category avg: 8.4/10) - **E-commerce:** 8.9/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind eTrusted? - **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3) - **Year Founded:** 1999 - **HQ Location:** Köln, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dc73998631ea3b1baea378a1b7128ba257ae332e9417793398788c2f72d40b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrustedshops&secure%5Burl_type%5D=linkedin_company_website) 759 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Do G2 Reviewers Say About eTrusted? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of eTrusted, ensuring a smooth experience with the platform. - Users commend the **ease of use** of eTrusted, making it simple to implement and integrate seamlessly. - Users value the **easy integrations** of eTrusted, facilitating a seamless experience and dependable performance. - Users appreciate the **great security** provided by eTrusted, fostering trust for both buyers and sellers. - Users value the **excellent rating and feedback system** of eTrusted, ensuring trust and security for buyers and sellers. ##### Cons - Users find that eTrusted has **limited capability in generating qualified traffic** to their sites compared to competitors. #### What Are Recent G2 Reviews of eTrusted? **["Powerful automation to generate quality reviews and maximize objectives"](https://www.g2.com/survey_responses/etrusted-review-12708574)** **Rating:** 5.0/5.0 stars _— Pablo F._ [Read full review](https://www.g2.com/survey_responses/etrusted-review-12708574) **["Easy to use and key for positioning with reviews of my online store"](https://www.g2.com/survey_responses/etrusted-review-12720514)** **Rating:** 5.0/5.0 stars _— ALEJANDRA A._ [Read full review](https://www.g2.com/survey_responses/etrusted-review-12720514) ### [GMBapi.com](https://www.g2.com/products/gmbapi-com/reviews) GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation. **Average Rating:** 4.7/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate GMBapi.com? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.8/10 (Category avg: 10/10) #### Who Is the Company Behind GMBapi.com? - **Seller:** [GMBapi.com](https://www.g2.com/sellers/gmbapi-com) - **Company Website:** gmbapi.com - **Year Founded:** 2020 - **HQ Location:** s-Hertogenbosch, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ed0e1b897f643da92a684bf4015244f6b2ea039050ea44ba18dbb69211295d3&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgmbapi&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 38% Small, 30% Large #### What Do G2 Reviewers Say About GMBapi.com? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** at GMBapi.com, highlighting the team's helpfulness and commitment to success. - Users praise the **ease of use** of GMBapi.com, highlighting its intuitive navigation and efficient location management. - Users praise the **efficient review management and online reputation features** of GMBapi.com for optimizing local visibility. - Users value the **time-saving efficiency** of GMBapi.com, allowing quick management of multiple Google Business profiles. - Users value the **automation features** of GMBapi.com, dramatically streamlining bulk updates and management across multiple locations. ##### Cons - Users experience occasional **software bugs** , but the responsive support team addresses them promptly to improve functionality. - Users experience occasional **technical issues** , but the responsive support team effectively addresses and resolves them quickly. - Users feel GMBapi.com needs **more actionable recommendations** for improving scores and a smoother user experience. - Users express frustration with the **limited customization options** for features like bulk uploading videos and services. - Users find the **limited customization options** frustrating, especially for bulk uploading videos and managing listings effectively. #### What Are Recent G2 Reviews of GMBapi.com? **["Efficient, Cost-Effective Solution for Google Business Management"](https://www.g2.com/survey_responses/gmbapi-com-review-12331880)** **Rating:** 5.0/5.0 stars _— Matt ._ [Read full review](https://www.g2.com/survey_responses/gmbapi-com-review-12331880) **["Supercharge Local SEO with GMBapi.com"](https://www.g2.com/survey_responses/gmbapi-com-review-12621144)** **Rating:** 5.0/5.0 stars _— Roland K._ [Read full review](https://www.g2.com/survey_responses/gmbapi-com-review-12621144) ### [hearBack](https://www.g2.com/products/layerblocks-hearback/reviews) HearBack is a review management platform built for local businesses — restaurants, salons, clinics, and service SMBs — that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4–5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1–3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly — before it ends up on a public listing. Key features: • Automated review requests via SMS, email, and QR codes • Sentiment-based routing across Google, Yelp, Facebook, and Trustpilot (more platforms coming) • Branded review landing pages and shareable review links • Multi-location support for businesses with 1–3 sites • Real-time dashboard tracking requests sent, reviews captured, and conversion rate • GDPR-compliant with full opt-out handling HearBack is designed for owner-operators who don't have time to chase reviews manually. By making it easy for satisfied customers to leave reviews — and giving unhappy ones a private channel — businesses lift their public star rating, build social proof, and improve local search rankings on Google Maps and the Local Pack. Free trial available. No setup fees. Cancel anytime. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 #### Who Is the Company Behind hearBack? - **Seller:** [Layerblocks](https://www.g2.com/sellers/layerblocks) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Large #### What Are Recent G2 Reviews of hearBack? **["Smart review routing Helps Manage Customer Feedback Effectively"](https://www.g2.com/survey_responses/hearback-review-12935345)** **Rating:** 5.0/5.0 stars _— Stephanie B._ [Read full review](https://www.g2.com/survey_responses/hearback-review-12935345) **["Automated Review Requests via SMS, Email, and QR Codes—A Huge Time-Saver"](https://www.g2.com/survey_responses/hearback-review-12935374)** **Rating:** 5.0/5.0 stars _— Trayan T._ [Read full review](https://www.g2.com/survey_responses/hearback-review-12935374) - 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[Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems. **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others. ### Review Management Software FAQs ### Most Popular FAQs #### Which review management software has the best reviews? Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation. - [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores. #### What is the best free review management software? A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale. - [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes. - [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management. #### Which review management platform offers the best review aggregation features? The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites. - [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard. - [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately. #### What platform integrates review management with CRM tools? The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows. - [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on. #### What is the best review management software? The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases. - [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space. - [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks. ### Small Business FAQs #### What is the most affordable review management software for SMBs? Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations. - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs. - [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration. #### What is the best review management software for startups? Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager. - [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort. #### Which review management software is the most user-friendly for small teams? Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too. - [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place. #### Which review management tool is easiest to set up for small teams? Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small. - [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one. #### Which review management tool is best for local or service-based small businesses? A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management. - [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process. ### Enterprise FAQs #### What is best-rated review management software for large enterprises? Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale. - [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it. #### What is the most reliable review management tool for enterprises? Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers. - [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category. #### Which platform offers the strongest review aggregation for enterprise teams? At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category. - [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations. #### Which platform offers the strongest CRM integration for enterprise teams? At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations. #### Which review management platform is best for multi-location or franchise enterprises? Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations. - [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.