# Meilleur Logiciel de gestion des avis ## How Many Logiciel de gestion des avis Products Does G2 Track? **Total Products under this Category:** 279 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.57%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Logiciel de gestion des avis Products? **Pourquoi vous pouvez faire confiance aux classements de logiciels de G2:** - 30 Analystes et experts en données - 15,700+ Avis authentiques - 279+ Produits - Classements impartiaux Les classements de logiciels de G2 sont basés sur des avis d'utilisateurs vérifiés, une modération rigoureuse et une méthodologie de recherche cohérente maintenue par une équipe d'analystes et d'experts en données. Chaque produit est mesuré selon les mêmes critères transparents, sans placement payant ni influence du vendeur. Bien que les avis reflètent des expériences utilisateur réelles, qui peuvent être subjectives, ils offrent un aperçu précieux de la performance des logiciels entre les mains de professionnels. Ensemble, ces contributions alimentent le G2 Score, une manière standardisée de comparer les outils dans chaque catégorie. ## G2 Grid® for Logiciel de gestion des avis ![G2 Grid® for Logiciel de gestion des avis plotting products by satisfaction and market presence](https://www.g2.com/fr/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: BirdeyeetOkendoetKlaviyoetHousecall ProetReputationetFeefoetYotpoetExperience.com. Underlying data: [Grid® JSON](https://www.g2.com/fr/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### GMBapi.com GMBapi.com est la dernière solution logicielle tout-en-un pour le référencement local que vous utiliserez. Arrêtez de surpayer pour le référencement local. Obtenez 90 % de la puissance d'une entreprise à 15 % du coût. GMBapi.com est l'alternative performante et économique aux outils d'entreprise "boîte noire" que vous utilisez actuellement. Conçu spécifiquement pour les marques multi-sites, les chaînes de magasins et les agences, nous fournissons l'automatisation dont vous avez besoin pour dominer la recherche locale sans les frais "par crédit" ou les contrats à long terme restrictifs. Pourquoi plus de 50 marques à plusieurs sites passent à GMBapi : Grilles géographiques illimitées (Suivi du classement local) : Nous sommes la seule plateforme offrant des cartes de chaleur de suivi de classement local gratuites et illimitées. Voyez exactement comment vous vous classez bloc par bloc face à plus de 20 concurrents, sans crédits ni frais de recharge requis. L'avantage "opérationnel" : Contrairement aux concurrents qui "prennent le contrôle" de vos listes, GMBapi agit comme une couche puissante au-dessus de votre profil Google Business. Vos gestionnaires locaux peuvent toujours utiliser l'application Google native, tandis que votre équipe centrale utilise notre tableau de bord pour l'automatisation en masse. Protection de la réputation alimentée par l'IA : Allez au-delà des simples modèles. Notre IA génère des réponses aux avis localisées et conformes à la marque et inclut un suivi unique des avis supprimés pour que vous ne perdiez jamais de précieuses données de sentiment client. Gestion en masse à grande échelle : Synchronisez les horaires d'ouverture, les services, les photos et les publications localisées sur 10 ou 10 000 sites instantanément. Nous synchronisons vos données avec Google, Apple Business Connect, Bing, Foursquare, et plus encore. Conçu pour l'avenir de la recherche par IA (Visibilité LLM) Le référencement traditionnel ne suffit pas en 2026. GMBapi inclut un suivi local spécialisé LLM pour surveiller comment votre marque apparaît dans les résultats pilotés par l'IA comme ChatGPT, Perplexity et Gemini. Le moteur axé sur les agences Pour les agences, GMBapi fournit une solution complète avec des rapports automatisés et spécifiques à chaque site qui prouvent le retour sur investissement à vos clients, ainsi qu'une intégration dans votre structure de reporting. Cela s'accompagne d'un support exceptionnel d'anciens experts de Google et de l'efficacité opérationnelle qui découle de l'utilisation de GBP comme source de vérité. La transparence comme fonctionnalité Avec un score quasi parfait pour "Facilité de configuration" et quatre prix consécutifs G2 pour "Meilleur retour sur investissement estimé", nous offrons une solution complète qui s'adapte à votre budget. Dominez vos marchés locaux à grande échelle. Essayez la plateforme gratuitement pendant 14 jours, sans engagement requis. Un seul ou quelques sites ? Cela vaut toujours la peine d'essayer. Les propriétaires d'entreprises à site unique adorent utiliser notre module de citation, nos grilles géographiques gratuites, surveiller leurs concurrents et obtenir des recommandations pour optimiser leur visibilité locale, leur contenu et leur réputation. [Visiter le site web](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-07T01%3A56%3A57Z&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1211717&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Ffr%2Fcategories%2Freview-management-software&secure%5Btoken%5D=8e338d70940232fe3c32025847326697b89ac1309c1541c12ef7d55894a4e73b&secure%5Burl%5D=https%3A%2F%2Fgmbapi.com%2Frequest-demo%2F%3Futm_source%3DB2B_Platform%26utm_medium%3DG2%26utm_content%3DAds_CTA_Button&secure%5Burl_type%5D=free_trial) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,069 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 420 #### How Do G2 Users Rate Okendo? - **Retail:** 7.8/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 7.1/10 (Category avg: 10/10) #### Who Is the Company Behind Okendo? - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 154 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. ##### Cons - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. #### What Are Recent G2 Reviews of Okendo? **["User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support"](https://www.g2.com/survey_responses/okendo-review-13179293)** **Rating:** 5.0/5.0 stars _— Carrie H._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13179293) **["Okendo’s Unmatched Reporting Dashboard and Effortless Drag-and-Drop Setup"](https://www.g2.com/survey_responses/okendo-review-13201651)** **Rating:** 5.0/5.0 stars _— Sydney M._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13201651) #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,313 #### How Do G2 Users Rate Klaviyo? - **Retail:** 8.9/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Klaviyo? - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** www.klaviyo.com - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo 22,042 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website) 2,983 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Klaviyo? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Klaviyo, finding it intuitive for managing campaigns and training others. - Users love the **powerful automation** of Klaviyo, enabling easy, effective, and tailored email marketing campaigns. - Users value the **powerful automation** of Klaviyo, enabling tailored campaigns that enhance engagement and boost revenue. - Users love the **scheduling and seamless integrations** of Klaviyo, enhancing campaign management across various platforms. - Users love the **easy integration** of Klaviyo, enhancing personalized campaigns and connecting effectively with customers. ##### Cons - Users find Klaviyo to be **expensive** with limited support, which can be overwhelming for beginners. - Users find the **learning curve steep** in Klaviyo, especially newcomers who struggle with its non-intuitive features. - Users express concerns about **missing features** in Klaviyo, including limited channel options and slow customer support. - Users find the **limited features** of Klaviyo hinder their experience, lacking depth and versatility for brand management. - Users experience **poor customer support** , with limited access and slow response times, especially on the free plan. #### What Are Recent G2 Reviews of Klaviyo? **["Easy-to-Use Platform for Email Marketing Automation"](https://www.g2.com/survey_responses/klaviyo-review-12959044)** **Rating:** 4.0/5.0 stars _— Mohd danish K._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) **["Klaviyo Makes Email Automation Simple, Powerful, and Reliable"](https://www.g2.com/survey_responses/klaviyo-review-12738916)** **Rating:** 4.5/5.0 stars _— Tejas K._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 #### How Do G2 Users Rate Housecall Pro? - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 9.5/10 (Category avg: 10/10) #### Who Is the Company Behind Housecall Pro? - **Seller:** [Housecall Pro](https://www.g2.com/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980) - **Company Website:** www.housecallpro.com - **Year Founded:** 2013 - **HQ Location:** San Diego, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bffad0275b29a5ac186060ee8a32dfaf2d8285a6798f791212caff415cce2109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3491149%2F&secure%5Burl_type%5D=linkedin_company_website) 1,506 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 90% Small, 4% Medium #### What Do G2 Reviewers Say About Housecall Pro? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Housecall Pro, highlighting its simple setup and user-friendly features. - Users appreciate the **easy setup** of Housecall Pro, facilitating quick onboarding and enhancing operational efficiency. - Users value the **user-friendly interface** of Housecall Pro, making business management easy and efficient for their teams. - Users appreciate the **user-friendly interface** of Housecall Pro, making it easy to set up and manage tasks efficiently. - Users appreciate the **fast and helpful customer support** of Housecall Pro, enhancing their overall experience significantly. ##### Cons - Users feel that Housecall Pro has **missing features** , lacking customization and tools necessary for efficient job scheduling. - Users find Housecall Pro **expensive** for smaller businesses, especially with additional costs for adding contractors. - Users note that **improvements are needed** in app functionality, reporting consistency, and communication about add-on services. - Users note **limited features** in Housecall Pro, seeking more customization and industry-specific tools for better efficiency. - Users feel that **feature limitations** in Housecall Pro hinder customization, scheduling efficiency, and reporting capabilities. #### What Are Recent G2 Reviews of Housecall Pro? **["Efficient, Feature-Rich, and Easy to Use"](https://www.g2.com/survey_responses/housecall-pro-review-12045862)** **Rating:** 5.0/5.0 stars _— Rod B._ [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12045862) **["Efficient Business Management with Stellar Support"](https://www.g2.com/survey_responses/housecall-pro-review-12050730)** **Rating:** 5.0/5.0 stars _— alberto E._ [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12050730) #### What Are G2 Users Discussing About Housecall Pro? - [How do you use Housecall pro?](https://www.g2.com/discussions/how-do-you-use-housecall-pro) - [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) - 1 comment - [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) - 1 comment - [What does Housecall Pro do?](https://www.g2.com/discussions/what-does-housecall-pro-do) ### [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **Retail:** 7.3/10 (Category avg: 8.4/10) - **E-commerce:** 7.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Reputation? - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** reputation.com - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 685 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. ##### Cons - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. #### What Are Recent G2 Reviews of Reputation? **["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) **["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Feefo? - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** www.feefo.com - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. ##### Cons - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. #### What Are Recent G2 Reviews of Feefo? **["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11509342) **["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Yotpo? - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo 19,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 784 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. ##### Cons - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. #### What Are Recent G2 Reviews of Yotpo? **["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) **["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 391 #### How Do G2 Users Rate Experience.com? - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Experience.com? - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** experience.com - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 273 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. ##### Cons - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. #### What Are Recent G2 Reviews of Experience.com? **["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) **["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate ReputationStacker? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind ReputationStacker? - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Marketing Director - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 51% Small, 34% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation. - Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations. - Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively. - Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection. ##### Cons - Users face **connection issues** during setup, but support helps ensure smooth operation afterward. - Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation. - Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated. - Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation. - Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **["All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings"](https://www.g2.com/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13166056) **["Intuitive Setup Made Easy, with 10/10 Support"](https://www.g2.com/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### [Reviews.io](https://www.g2.com/products/reviews-io/reviews) REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 646 #### How Do G2 Users Rate Reviews.io? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Reviews.io? - **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io) - **Year Founded:** 2022 - **HQ Location:** Boston, MA - **Twitter:** @clearer\_io 169 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website) 173 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Managing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 84% Small, 14% Medium #### What Do G2 Reviewers Say About Reviews.io? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use. - Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently. - Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly. - Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance. - Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience. ##### Cons - Users find the **pricing to be quite expensive** for basic features, impacting overall value perception. - Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members. - Users find the **difficult setup** challenging due to a steep learning curve and limited customization options. - Users find **review import coordination challenging** and seek improvements in SEO and customer profile management. - Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex. #### What Are Recent G2 Reviews of Reviews.io? **["very Pleasant experience with Support agent"](https://www.g2.com/survey_responses/reviews-io-review-9859194)** **Rating:** 5.0/5.0 stars _— Rita M._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-9859194) **["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)** **Rating:** 4.5/5.0 stars _— Paul S._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916) ### [SingleInterface](https://www.g2.com/products/singleinterface/reviews) SingleInterface is Asia’s largest AI-first retail tech platform, built for a world where discovery is no longer clicks, but answers. What’s fundamentally changed is how customers discover and choose brands. Decisions are increasingly driven by Search, Maps, social platforms, voice assistants, and AI systems — often before a customer ever visits a website or a store. SingleInterface is built exactly for this reality. At its core are eight specialized AI agents, each responsible for a critical part of local growth — all coordinated through what we call AI Mode. AI Mode is our intelligent control layer. It understands goals, detects issues, prioritizes actions, and orchestrates how the AI agents work together — whether you’re managing one location or thousands. Through this system: - Presence AI ensures every location is accurate, trusted, and visible across Search, Maps, social platforms, and AI answers. - Reviews AI turns customer feedback into a reputation and conversion advantage. - Competitor AI reveals local market gaps and competitive opportunities. - Pages AI creates location-aware digital storefronts optimized for discovery. - Interactions AI understands calls and conversations, capturing real customer intent. - Audience AI enriches leads and identifies high-value customers at a local level. - Tasks AI converts insights into prioritized, automated actions. - Insights AI brings everything together into a clear, executive-ready intelligence view. Instead of managing multiple tools and workflows, brands use one intelligent interface where AI Mode continuously guides what to fix, what to automate, and where to grow — location by location. This is especially powerful for brands operating across cities, countries, and languages. Teams get clarity without micromanagement, and leadership gets consistency without slowing growth. In short, SingleInterface helps brands win locally at scale in an AI-driven world. **Average Rating:** 4.7/5.0 **Total Reviews:** 99 #### How Do G2 Users Rate SingleInterface? - **Retail:** 9.0/10 (Category avg: 8.4/10) - **E-commerce:** 8.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.8/10 (Category avg: 10/10) #### Who Is the Company Behind SingleInterface? - **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface) - **Company Website:** www.singleinterface.com - **Year Founded:** 2014 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3bf92e569ba95ab9233d6579ee580a78cc412d9fa210bb6e87bb25cd8ad6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsingleinterface%2F&secure%5Burl_type%5D=linkedin_company_website) 322 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager - **Top Industries:** Financial Services, Retail - **Company Size:** 62% Large, 30% Medium #### What Do G2 Reviewers Say About SingleInterface? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from SingleInterface, which enhances their overall experience and ease of use. - Users value the **simplicity and efficiency** of SingleInterface, enhancing productivity and offering excellent customer support. - Users find SingleInterface to be incredibly **easy to use** , streamlining multiple platforms into a seamless experience. - Users find that SingleInterface enhances **marketing efficiency** by centralizing tasks and simplifying performance tracking across multiple locations. - Users appreciate the **excellent user interface** of SingleInterface, finding it smooth and user-friendly for a great experience. ##### Cons - Users express frustration with **delays** in ticket turnaround and SIS store registration, impacting overall service efficiency. - Users experience **slow performance** during peak traffic, which can impact response times and listing processes. - Users experience **slow loading** times and delays, particularly during peak traffic, impacting the overall efficiency. - Users find that **time issues** significantly hinder efficiency, especially with critical tickets and SIS store registrations. - Users note a need for **improvement in the onboarding process and dashboard interface** for a smoother experience. #### What Are Recent G2 Reviews of SingleInterface? **["Excellent Experience with Single Interface, Seamless Platform and Great Support"](https://www.g2.com/survey_responses/singleinterface-review-11253508)** **Rating:** 5.0/5.0 stars _— boney c._ [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11253508) **["Effortless Multi-Location Management with Stellar Support, Slight Learning Curve"](https://www.g2.com/survey_responses/singleinterface-review-11850888)** **Rating:** 5.0/5.0 stars _— Shwet K._ [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11850888) ### [Videowise](https://www.g2.com/products/videowise/reviews) Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Videowise? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10) #### Who Is the Company Behind Videowise? - **Seller:** [Videowise](https://www.g2.com/sellers/videowise) - **Company Website:** videowise.com - **Year Founded:** 2021 - **HQ Location:** Dover, DE - **Twitter:** @VideoWiseHQ 921 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e6f9adbaa143458db718500f087d22746d24618d4612e22c500d42b0daffe7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideowisehq%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Goods, Retail - **Company Size:** 79% Small, 16% Medium #### What Do G2 Reviewers Say About Videowise? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **outstanding customer support** from Videowise, highlighting helpful representatives who provide effective implementation strategies. - Users appreciate the **helpfulness of Videowise's team** , noting their responsiveness and collaborative support during setup and beyond. - Users find Videowise to be extremely **easy to use** , enhancing their website experience and ensuring seamless integration. - Users commend Videowise for its **exceptional response time** , with team members being quick and helpful in addressing needs. - Users love the **seamless integrations** of Videowise with eCommerce platforms, enhancing engagement and boosting conversions effortlessly. ##### Cons - Users find the **learning curve and disorganized library** of Videowise challenging, especially with numerous features available. - Users find the **pricing prohibitive** , which can deter potential clients from using Videowise. - Users desire more **advanced customization options** in Videowise to better align the app with their branding. - Users feel that the **limited features** of Videowise hinder their experience and video library organization could improve. - Users find Videowise to be **not user-friendly** , as it can feel clunky and difficult to visualize content before going live. #### What Are Recent G2 Reviews of Videowise? **["Videowise: Stellar onboarding and easy imports turn existing videos into value"](https://www.g2.com/survey_responses/videowise-review-13047688)** **Rating:** 5.0/5.0 stars _— Katie C._ [Read full review](https://www.g2.com/survey_responses/videowise-review-13047688) **["Exceptional Video Hosting with Outstanding Support"](https://www.g2.com/survey_responses/videowise-review-12806417)** **Rating:** 4.0/5.0 stars _— Verified User in Cosmetics_ [Read full review](https://www.g2.com/survey_responses/videowise-review-12806417) ### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. **Average Rating:** 4.2/5.0 **Total Reviews:** 793 #### How Do G2 Users Rate Bazaarvoice? - **Retail:** 7.9/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Bazaarvoice? - **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) - **Company Website:** www.bazaarvoice.com - **Year Founded:** 2005 - **HQ Location:** Austin, Texas - **Twitter:** @Bazaarvoice 19,148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website) 1,711 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Consumer Goods, Retail - **Company Size:** 40% Medium, 38% Small #### What Do G2 Reviewers Say About Bazaarvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. - Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. - Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. - Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. ##### Cons - Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. - Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. - Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. - Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. - Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. #### What Are Recent G2 Reviews of Bazaarvoice? **["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)** **Rating:** 5.0/5.0 stars _— Alice P._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563) **["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)** **Rating:** 5.0/5.0 stars _— Gary S._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488) #### What Are G2 Users Discussing About Bazaarvoice? - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for) ### [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation. **Average Rating:** 4.7/5.0 **Total Reviews:** 231 #### How Do G2 Users Rate Shopper Approved? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Shopper Approved? - **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved) - **Company Website:** shopperapproved.com - **Year Founded:** 2010 - **HQ Location:** Ogden, UT - **Twitter:** @ShopperApproved 311 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1036343d7c585510815c11faae14f2a1679b4cd5d7fc57923f507eb2d273472d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4802495%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Retail, Consumer Goods - **Company Size:** 89% Small, 15% Medium #### What Do G2 Reviewers Say About Shopper Approved? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Shopper Approved, appreciating its intuitive dashboard and seamless review collection process. - Users value the **reliable support and effective review management** that enhances reputation and boosts conversion rates effortlessly. - Users benefit from the **visibility growth** through authentic reviews, enhancing SEO and driving high conversion rates. - Users value the **easy integrations** of Shopper Approved, enhancing efficiency and boosting visibility with seamless eCommerce support. - Users value the **significant increase in reviews** facilitated by Shopper Approved, boosting both trust and conversions effectively. ##### Cons - Users find the **outdated interface** of Shopper Approved hampers usability and needs significant modernization to enhance functionality. - Users find the **poor interface design** of Shopper Approved outdated, affecting usability and overall experience. - Users find the **expensive pricing** of Shopper Approved unclear, leading to budgeting challenges and frustration. - Users desire **missing features** like deeper marketing analytics to enhance tracking of social campaigns and influencer partnerships. - Users find the **admin panel contact issues** a bit cumbersome when managing multiple sites, impacting overall usability. #### What Are Recent G2 Reviews of Shopper Approved? **["Excellent for review collection, just wish analytics went deeper"](https://www.g2.com/survey_responses/shopper-approved-review-11465308)** **Rating:** 5.0/5.0 stars _— Jojo p._ [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-11465308) **["The Best Review Tool for Ecomm Business On the Market Today"](https://www.g2.com/survey_responses/shopper-approved-review-9492261)** **Rating:** 4.5/5.0 stars _— Eszter D._ [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-9492261) #### What Are G2 Users Discussing About Shopper Approved? - [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for) - [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment - [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google) - [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments - [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment ### [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews) SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. **Average Rating:** 4.4/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate SmartCustomer? - **Retail:** 6.2/10 (Category avg: 8.4/10) - **E-commerce:** 6.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SmartCustomer? - **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer) - **Year Founded:** 2006 - **HQ Location:** Menlo Park, CA - **Twitter:** @\_smartcustomer 2,786 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=355fff5c47028f175db1bcfc4f4c18d1d04957d09b9a2ece9ad9cfe5290952c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartcustomer%2F&secure%5Burl_type%5D=linkedin_company_website) 29 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Retail, Consumer Goods - **Company Size:** 78% Small, 19% Medium #### What Do G2 Reviewers Say About SmartCustomer? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. - Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. - Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. - Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. - Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. ##### Cons - Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. - Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. - Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. #### What Are Recent G2 Reviews of SmartCustomer? **["The Only Review-Capture Tool That Works with Our Rewards System"](https://www.g2.com/survey_responses/smartcustomer-review-12908150)** **Rating:** 4.5/5.0 stars _— ronald w._ [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150) **["Fair Review Management with Great Customer Service"](https://www.g2.com/survey_responses/smartcustomer-review-12908835)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835) #### What Are G2 Users Discussing About SmartCustomer? - [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site) - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber) - ‹ Prev‹ Prev - 1 - [2](/fr/categories/review-management-software?order=g2_score&page=2#product-list) - [3](/fr/categories/review-management-software?order=g2_score&page=3#product-list) - [4](/fr/categories/review-management-software?order=g2_score&page=4#product-list) - [5](/fr/categories/review-management-software?order=g2_score&page=5#product-list) - … - [18](/fr/categories/review-management-software?order=g2_score&page=18#product-list) - [19](/fr/categories/review-management-software?order=g2_score&page=19#product-list) - [Next ›Next ›](/fr/categories/review-management-software?order=g2_score&page=2#product-list) Catégories phares [Logiciel CRM](https://www.g2.com/fr/categories/crm) [Logiciel CPQ](https://www.g2.com/fr/categories/cpq) [Outils et logiciels de surveillance de l'infrastructure cloud](https://www.g2.com/fr/categories/cloud-infrastructure-monitoring) [Logiciel HCM](https://www.g2.com/fr/categories/hcm-software) [Plateformes d'événements virtuels](https://www.g2.com/fr/categories/virtual-event-platforms) Catégories similaires - [Gestion de catalogue](/fr/categories/catalog-management) - [Plateformes de commerce électronique](/fr/categories/e-commerce-platforms) - [Outils de commerce électronique](/fr/categories/e-commerce-tools) - [Protection contre la fraude dans le commerce électronique](/fr/categories/e-commerce-fraud-protection) - [E-Merchandising](/fr/categories/e-merchandising) - [Commerce de détail multicanal](/fr/categories/multichannel-retail) - [Gestion des abonnements](/fr/categories/subscription-management) - [Vérification de l'âge](/fr/categories/age-verification) - [Protection de la marque](/fr/categories/brand-protection) - [Plateformes de commerce conversationnel](/fr/categories/conversational-commerce-platforms) - [Drop Shipping](/fr/categories/drop-shipping) - [Analyse du commerce électronique](/fr/categories/e-commerce-analytics) - [Personnalisation du commerce électronique](/fr/categories/e-commerce-personalization) - [Recherche E-Commerce](/fr/categories/e-commerce-search) - [Commerce en direct](/fr/categories/live-commerce) [Browse Gestion des avis Themes](/fr/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Recherché et rédigé par [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Le logiciel de gestion des avis permet aux entreprises de collecter, héberger, suivre, surveiller et répondre aux avis sur les produits et services sur leurs sites Web, aidant ainsi les entreprises de commerce électronique à interagir avec les consommateurs, à comprendre le comportement des clients et à améliorer les offres basées sur des retours authentiques. ### Capacités principales du logiciel de gestion des avis Pour être inclus dans la catégorie [logiciel de gestion des avis](https://learn.g2.com/best-review-management-software), un produit doit : - Collecter et capturer les retours sur les sites de commerce électronique via des avis - Être applicable pour les avis sur les produits et les services - Modérer, gérer et analyser les avis - Se déployer sous forme de widget, pop-up, suivi par e-mail ou Q&R court sur le site Web - Être optimisé pour une utilisation sur ordinateur de bureau, mobile ou tablette ### Cas d'utilisation courants du logiciel de gestion des avis Les équipes de commerce électronique et les marketeurs utilisent le logiciel de gestion des avis pour construire une preuve sociale et renforcer la confiance lors de l'achat. Les cas d'utilisation courants incluent : - Collecter des avis post-achat via des suivis par e-mail automatisés ou des invites sur site - Modérer et répondre aux avis des clients pour démontrer la réactivité et instaurer la confiance - Analyser les données des avis pour identifier les opportunités d'amélioration des produits ou services ### Comment le logiciel de gestion des avis se distingue des autres outils Contrairement au logiciel de gestion de la réputation en ligne, qui offre des capacités plus larges pour surveiller les mentions de la marque et gérer la réputation sur le web, le logiciel de gestion des avis se concentre spécifiquement sur la collecte et la gestion des avis sur les sites de commerce électronique. Il s'intègre aux plateformes de commerce électronique et fonctionne aux côtés des [logiciels de marketing par e-mail](https://www.g2.com/fr/categories/email-marketing) et des réseaux sociaux pour augmenter le volume et l'engagement des avis. ### Perspectives de G2 sur le logiciel de gestion des avis Selon les tendances de la catégorie sur G2, la facilité de collecte des avis et les options d'affichage flexibles se démarquent comme des capacités remarquables. L'augmentation du volume des avis et l'amélioration des taux de conversion se distinguent comme les principaux résultats de l'adoption. Meilleurs outils en un coup d'œil | Product | Idéal pour | User Review | | --- | --- | --- | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65a093b5c31b918028ba6b966e97fb10/okendo.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/okendo/reviews)[Okendo](https://www.g2.com/fr/products/okendo/reviews)[4.7/5(421)](https://www.g2.com/fr/products/okendo/reviews) | Collecte d'avis Shopify avec automatisation Klaviyo | "Plateforme conviviale avec intégration fluide et support Okendo réactif" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/klaviyo/reviews)[Klaviyo](https://www.g2.com/fr/products/klaviyo/reviews)[4.6/5(1,359)](https://www.g2.com/fr/products/klaviyo/reviews) | Collecte d'avis après achat dans les flux d'e-mails | "Plateforme facile à utiliser pour l'automatisation du marketing par e-mail" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Image de l'avatar du produit")](https://www.g2.com/fr/products/housecall-pro/reviews)[Housecall Pro](https://www.g2.com/fr/products/housecall-pro/reviews)[4.3/5(204)](https://www.g2.com/fr/products/housecall-pro/reviews) | Post-job review collection with automated invoicing | "Efficace, riche en fonctionnalités et facile à utiliser" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Image de l'avatar du produit")](https://www.g2.com/fr/products/reputation/reviews)[Reputation](https://www.g2.com/fr/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/fr/products/reputation/reviews) | Agrégation d'avis multi-sites avec des flux de travail de réponse centralisés | "Processus visuellement agréable et rationalisé. Aucune plainte" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_38b3823271801ead7070179d840ad8fb/feefo.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/feefo/reviews)[Feefo](https://www.g2.com/fr/products/feefo/reviews)[4.6/5(153)](https://www.g2.com/fr/products/feefo/reviews) | Collecte d'avis uniquement vérifiés avec application de l'achat vérifié | "Outil exceptionnel pour recueillir les retours des clients" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b04d863662684f874f87be341b22a633/yotpo.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/yotpo/reviews)[Yotpo](https://www.g2.com/fr/products/yotpo/reviews)[4.3/5(265)](https://www.g2.com/fr/products/yotpo/reviews) | Automatisation des avis Shopify avec intégration de fidélité | "Configuration sans effort et engagement client avec Yotpo" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/experience-com/reviews)[Experience.com](https://www.g2.com/fr/products/experience-com/reviews)[4.8/5(392)](https://www.g2.com/fr/products/experience-com/reviews) | Collecte automatisée d'avis avec syndication sociale | "Gestion des avis sans effort, intégration transparente" | | [![Image de l'avatar du produit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Image de l'avatar du produit")](https://www.g2.com/fr/products/reviews-io/reviews)[Reviews.io](https://www.g2.com/fr/products/reviews-io/reviews)[4.8/5(652)](https://www.g2.com/fr/products/reviews-io/reviews) | Collecte d'avis intégrée à Google avec automatisation Shopify | "très agréable expérience avec l'agent de support" | * * * Show More ### Sujets Gestion des avis - [Qu'est-ce qu'un logiciel de gestion des avis ?](#qu-est-ce-qu-un-logiciel-de-gestion-des-avis) - [Principaux avantages du logiciel de gestion des avis](#principaux-avantages-du-logiciel-de-gestion-des-avis) - [Pourquoi utiliser un logiciel de gestion des avis ?](#pourquoi-utiliser-un-logiciel-de-gestion-des-avis) - [Qui utilise un logiciel de gestion des avis ?](#qui-utilise-un-logiciel-de-gestion-des-avis) - [Types de logiciels de gestion des avis](#types-de-logiciels-de-gestion-des-avis) - [Fonctionnalités du logiciel de gestion des avis](#fonctionnalites-du-logiciel-de-gestion-des-avis) - [Tendances liées au logiciel de gestion des avis](#tendances-liees-au-logiciel-de-gestion-des-avis) - [Problèmes potentiels avec le logiciel de gestion des avis](#problemes-potentiels-avec-le-logiciel-de-gestion-des-avis) - [Logiciels et services liés au logiciel de gestion des avis](#logiciels-et-services-lies-au-logiciel-de-gestion-des-avis) - [FAQ sur le logiciel de gestion des avis](#faq-sur-le-logiciel-de-gestion-des-avis) - [FAQ les plus populaires](#faq-les-plus-populaires) - [FAQ pour les petites entreprises](#faq-pour-les-petites-entreprises) - [FAQ pour les entreprises](#faq-pour-les-entreprises) [ ### Sujets Gestion des avis Développer/Réduire ](#) - [Qu'est-ce qu'un logiciel de gestion des avis ?](#qu-est-ce-qu-un-logiciel-de-gestion-des-avis) - [Principaux avantages du logiciel de gestion des avis](#principaux-avantages-du-logiciel-de-gestion-des-avis) - [Pourquoi utiliser un logiciel de gestion des avis ?](#pourquoi-utiliser-un-logiciel-de-gestion-des-avis) - [Qui utilise un logiciel de gestion des avis ?](#qui-utilise-un-logiciel-de-gestion-des-avis) - [Types de logiciels de gestion des avis](#types-de-logiciels-de-gestion-des-avis) - [Fonctionnalités du logiciel de gestion des avis](#fonctionnalites-du-logiciel-de-gestion-des-avis) - [Tendances liées au logiciel de gestion des avis](#tendances-liees-au-logiciel-de-gestion-des-avis) - [Problèmes potentiels avec le logiciel de gestion des avis](#problemes-potentiels-avec-le-logiciel-de-gestion-des-avis) - [Logiciels et services liés au logiciel de gestion des avis](#logiciels-et-services-lies-au-logiciel-de-gestion-des-avis) - [FAQ sur le logiciel de gestion des avis](#faq-sur-le-logiciel-de-gestion-des-avis) - [FAQ les plus populaires](#faq-les-plus-populaires) - [FAQ pour les petites entreprises](#faq-pour-les-petites-entreprises) - [FAQ pour les entreprises](#faq-pour-les-entreprises) ## En savoir plus sur Logiciel de gestion des avis ### Qu'est-ce qu'un logiciel de gestion des avis ? Un logiciel de gestion des avis est un outil puissant qui permet aux entreprises de superviser et d'interagir efficacement avec les avis et les retours des clients sur plusieurs plateformes. En consolidant les avis de diverses sources dans un tableau de bord centralisé, ce logiciel simplifie le processus de suivi et de réponse aux interactions des clients. Cette approche rationalisée permet de gagner du temps et améliore la capacité des entreprises à améliorer leur service et leur réputation en fonction des insights des clients. Ce type de logiciel ne doit pas être confondu avec les plateformes d'avis, même s'ils servent des objectifs similaires. Les plateformes d'avis permettent à tout fournisseur de produits ou de services de collecter des avis, tandis qu'une entreprise utilise généralement un logiciel de gestion des avis pour créer son propre portail d'avis. ### Principaux avantages du logiciel de gestion des avis - Générer une notoriété de marque pour s'assurer que les consommateurs sont conscients des qualités distinctives d'une marque. - Encourager l'authenticité en permettant aux prospects et aux clients de connaître les faiblesses de la marque. - Permettre aux consommateurs de donner leur avis, car une expérience client positive est essentielle pour attirer et fidéliser les clients. - Augmenter les ventes en comprenant l'image globale de la marque ### Pourquoi utiliser un logiciel de gestion des avis ? Le logiciel de gestion des avis aide les entreprises à recueillir, gérer et analyser les avis des clients et des consommateurs. Ce qui compte le plus, cependant, c'est d'utiliser les avis pour mieux interagir avec les prospects et les clients et s'adapter aux changements du marché et aux besoins des consommateurs. Les meilleures plateformes de gestion des avis pour la réputation de la marque sont construites autour de cela : transformer les retours en actions avant qu'ils n'affectent le résultat net. **Engagement—** Les entreprises utilisent des outils de gestion des avis pour engager les évaluateurs, répondre à leurs préoccupations et fournir une assistance si nécessaire. L'engagement fait sentir aux évaluateurs que leurs opinions comptent et peut créer des relations entre les consommateurs et les marques. Le logiciel de gestion des avis le plus solide en fait un effort d'équipe plutôt qu'un travail individuel — [Birdeye](https://www.g2.com/products/birdeye/reviews) permet à plusieurs membres de l'équipe de collaborer sur les réponses aux avis et d'ajouter des notes internes pour que le contexte ne soit pas perdu lorsque quelqu'un est absent, et [Reputation](https://www.g2.com/products/reputation/reviews) permet aux administrateurs d'assigner des emplacements ou des avis spécifiques au bon gestionnaire plutôt que de laisser tout dans une boîte de réception partagée. **Améliorer les produits et services—** L'analyse d'un grand nombre d'avis peut générer des insights précieux sur les forces et les faiblesses d'un produit ou d'un service. Les entreprises peuvent utiliser ces informations pour améliorer leur offre, ce qui peut améliorer l'expérience client et renforcer la fidélité des clients. ### Qui utilise un logiciel de gestion des avis ? Les retours des évaluateurs peuvent bénéficier à plusieurs départements de l'entreprise, des ventes et du marketing au développement de produits. **Marketing —** Les marketeurs utilisent le logiciel de gestion des avis pour capturer et utiliser les avis à des fins promotionnelles. Les données des avis aident les marketeurs à identifier les personas d'acheteurs et à cibler plus précisément les prospects en fonction de leurs préférences. **Ventes—** Les commerciaux utilisent les avis pour aider les prospects à prendre des décisions d'achat. Bien que les études de cas et d'autres types de contenu puissent encore être utiles dans les ventes, les retours authentiques de nombreux clients sont les plus bénéfiques. **Gestion de produit —** Les chefs de produit analysent les retours des clients pour définir ou améliorer les stratégies de mise sur le marché afin d'augmenter les ventes et la satisfaction des clients. ### Types de logiciels de gestion des avis Les logiciels de gestion des avis peuvent être catégorisés de différentes manières selon la façon dont les fournisseurs offrent des fonctionnalités standard et avancées pour la gestion des avis. **Best-of-breed—** La plupart des logiciels de gestion des avis se concentrent exclusivement sur la collecte et la gestion des avis. Certains produits offrent des fonctionnalités supplémentaires, telles que la gestion de marque et des technologies comme l'intelligence artificielle. Le logiciel best-of-breed a l'avantage de fournir toutes les fonctionnalités en tant que solution unique à un prix raisonnable. **Suites—** Certains fournisseurs offrent des fonctionnalités pour gérer plusieurs types de contenu généré par les consommateurs, tels que les questions et réponses ou le contenu social curaté. D'autres fonctionnalités qui peuvent être incluses sont la personnalisation du commerce électronique, la gestion de contenu, l'échantillonnage de produits ou la protection de la marque. Les suites sont généralement livrées sous forme de mélange de plusieurs produits logiciels qui peuvent être achetés et utilisés dans plusieurs configurations. **Solutions ponctuelles —** Une multitude d'intégrations et d'outils se concentrent sur un sous-ensemble des capacités incluses dans les outils de gestion des avis. Ces outils complètent mais ne peuvent pas remplacer le logiciel de gestion des avis. ### Fonctionnalités du logiciel de gestion des avis Basé sur les avis G2, les équipes marketing et produit évaluent le logiciel de gestion des avis en comparant les outils de collecte et de modération, les capacités de syndication et l'intégration avec les systèmes CRM et marketing. **Collecte—** Les avis sont généralement collectés via un portail en ligne intégré au site Web ou à la boutique en ligne de l'entreprise. Les évaluateurs peuvent donner leur avis lors de la recherche ou de l'achat d'un produit, mais les entreprises utilisent également d'autres méthodes pour collecter les avis. Certaines des plus importantes incluent les campagnes par e-mail, les réseaux sociaux ou les publicités pop-up. Pour rationaliser le processus de collecte, la plupart des solutions logicielles de gestion des avis permettent aux utilisateurs de publier plusieurs avis simultanément. **Modération—** Chaque avis doit être vérifié et validé pour s'assurer qu'il est authentique et qu'il s'applique au bon produit. La modération peut être effectuée automatiquement à l'aide d'algorithmes pour détecter les problèmes potentiels tels que le texte dupliqué. L'identité des évaluateurs et leur éligibilité aux récompenses peuvent également être vérifiées. De plus, toute modification des avis existants doit passer par un processus de validation. **Gestion—** Une fois les avis validés et publiquement disponibles, ils ne peuvent pas être modifiés par les évaluateurs ou l'entreprise. Cependant, les administrateurs peuvent avoir besoin de gérer les avis dans certaines situations. Par exemple, lorsqu'un produit est abandonné et retiré du site Web, les avis associés seront également supprimés. Si certains de ces avis sont également liés à un autre produit qui est toujours actif, ils ne doivent pas être supprimés. Les éléments d'affichage visuel tels que les photos, les évaluations ou les badges peuvent rendre les avis plus attrayants. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** La syndication consiste à utiliser les avis pour fournir aux consommateurs un aperçu de ce que les autres pensent d'un produit. Grâce à la syndication, les entreprises peuvent consolider les avis sur un produit et afficher les résultats sur leur site Web ou leur boutique en ligne. Par conséquent, il est essentiel de faire correspondre les avis avec les bons produits et d'analyser tous les avis pour chaque produit afin de générer des statistiques. Autres fonctionnalités du logiciel de gestion des avis : [Capacités de Q&A Communautaire](https://www.g2.com/categories/product-reviews/f/community-q-a), [Capacités de Service Client](https://www.g2.com/categories/product-reviews/f/customer-service), [Capacités d'Engagement](https://www.g2.com/categories/product-reviews/f/engagement), [Capacités d'Intégration & APIs](https://www.g2.com/categories/product-reviews/f/integration-apis), [Capacités Marketing](https://www.g2.com/categories/product-reviews/f/marketing), [Capacités de Types de Réponse](https://www.g2.com/categories/product-reviews/f/response-types), [Capacités d'Échantillonnage](https://www.g2.com/categories/product-reviews/f/sampling) #### Fonctionnalités supplémentaires du logiciel de gestion des avis **Gestion de marque—** Les données des avis fournissent des détails précieux sur la perception d'une marque. Les entreprises peuvent surveiller les avis et répondre lorsque leur marque est en danger en raison de retours négatifs. Étant donné que les entreprises ne peuvent pas supprimer ou modifier les avis parce qu'elles ne les aiment pas, les gestionnaires de marque doivent s'engager et résoudre les problèmes dès que possible. **Communications omnicanales—** Les plateformes avancées de gestion des avis incluent plusieurs options pour communiquer avec les évaluateurs, telles que l'e-mail, les réseaux sociaux ou les SMS. Tout le monde peut partager des avis sur plusieurs canaux et les commenter et les évaluer. ### Tendances liées au logiciel de gestion des avis **Utilisation dans le commerce de détail—** Bien que les avis soient principalement utilisés en ligne, les détaillants commencent à recueillir les retours des consommateurs dans des lieux physiques tels que les magasins ou les espaces publics. Les détaillants testent également des technologies comme la réalité virtuelle et augmentée pour capturer les avis et les retours des clients. **Intelligence artificielle (IA) —** À mesure que les avis deviennent plus populaires, leur nombre peut augmenter de manière exponentielle, ce qui les rend difficiles à gérer et à analyser. L'IA peut aider les entreprises à traiter de grandes quantités de données et à identifier les tentatives de fraude ou le contenu dupliqué. L'IA facilite la modération de dizaines de milliers d'avis par les entreprises. De plus, l'IA peut aider à fournir des insights précieux sur le comportement des clients, l'analyse des sentiments et les tendances du secteur. Les meilleures plateformes de gestion des avis avec analyse des sentiments transforment cela en un système d'alerte précoce plutôt qu'en un rapport rétroactif — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifie les tendances des sentiments et les points de friction des clients à grande échelle et les intègre dans un score de réputation de référence, tandis que [Birdeye](https://www.g2.com/products/birdeye/reviews) met en évidence les sentiments négatifs en temps quasi réel pour qu'une équipe puisse agir sur les alertes de réputation avant qu'un schéma ne devienne un problème plus important. ### Problèmes potentiels avec le logiciel de gestion des avis **Modération—** La modération des avis nécessite des ressources humaines et techniques nécessaires, que de nombreuses entreprises ne peuvent pas se permettre. Bien que le logiciel de gestion des avis fournisse généralement des fonctionnalités pour la modération, ce type de fonctionnalité peut varier considérablement d'un produit à l'autre. De plus, les fonctionnalités de modération remplacent rarement complètement l'intervention humaine, ce qui signifie que les entreprises ont encore besoin de certains modérateurs. **Intégration—** Les systèmes de gestion des avis s'intègrent à d'autres types de logiciels, tels que [CRM](https://www.g2.com/categories/crm), les ventes et [l'automatisation du marketing](https://www.g2.com/categories/marketing-automation). Étant donné que les données des avis sont essentielles pour améliorer les stratégies de vente et de marketing, le transfert transparent des données entre plusieurs systèmes est également important. Les fournisseurs proposent généralement une intégration standard et des connecteurs ou des APIs, mais ceux-ci ne suffisent pas toujours pour des intégrations complexes. Les entreprises peuvent avoir besoin d'investir dans des logiciels supplémentaires, tels que [logiciel d'intégration de données](https://www.g2.com/categories/data-integration). **Pertinence des avis—** En raison du rythme rapide des changements dans la plupart des marchés, en particulier les produits de consommation, les avis peuvent devenir rapidement obsolètes. Les entreprises doivent constamment recevoir de nouveaux avis et s'assurer que les avis obsolètes n'influencent pas le comportement des acheteurs. **Confidentialité —** Bien que les fournisseurs de plateformes de gestion des avis offrent des fonctionnalités sécurisées, les entreprises dans les secteurs hautement réglementés nécessitent souvent des fonctionnalités de confidentialité supplémentaires. Les exemples incluent les institutions financières, les organisations de santé, les agences gouvernementales et les agences du secteur public. **Concurrence accrue —** À mesure que les avis deviennent plus populaires, trouver de nouveaux évaluateurs ou convaincre les utilisateurs existants de partager de nouveaux avis deviendra difficile. Plus de marques essaieront de trouver des avis auprès des mêmes personnes, et elles devront offrir de meilleurs incitatifs. ### Logiciels et services liés au logiciel de gestion des avis [**Logiciel de personnalisation du commerce électronique**](https://www.g2.com/categories/e-commerce-personalization) **—** Les entreprises peuvent utiliser les avis pour en apprendre davantage sur leurs clients et utiliser ces informations pour personnaliser leur expérience d'achat. La personnalisation du commerce électronique utilise principalement les données recueillies grâce à la technologie de suivi des sites Web, mais les avis sur les produits peuvent fournir des informations supplémentaires précieuses. [**Logiciel de protection de la marque**](https://www.g2.com/categories/brand-protection) **—** Les données des avis peuvent aider les entreprises à identifier les menaces qui pourraient nuire à leur image de marque. Le logiciel de protection de la marque analyse les données publiques sur les produits et services d'une entreprise. Les données sur les produits telles que les noms, les descriptions ou les prix peuvent être mentionnées dans les avis, et les marques doivent s'assurer qu'il s'agit d'informations exactes. [**Logiciel de gamification**](https://www.g2.com/categories/gamification) **—** Étant donné que les incitations monétaires ne sont pas toujours efficaces pour motiver les évaluateurs, le logiciel de gamification offre des récompenses et des réalisations numériques pour améliorer l'engagement. Il utilise les principes du jeu pour créer une compétition entre les utilisateurs, les incitant à rédiger des avis ou à partager et commenter les avis publiés par d'autres. ### FAQ sur le logiciel de gestion des avis ### FAQ les plus populaires #### Quel logiciel de gestion des avis a les meilleurs avis ? Dans la catégorie[](https://www.g2.com/categories/review-management-software)[Gestion des Avis](https://www.g2.com/categories/review-management-software), les plateformes les mieux notées pour la réputation en ligne sont également les noms les plus fiables dans les avis d'utilisateurs vérifiés, ceux qui rendent la collecte et la réponse aux avis automatiques plutôt qu'une tâche supplémentaire. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Possède une solide base d'avis avec un score de satisfaction parfait, avec un système sans intervention conçu pour gagner plus de clients grâce à une génération d'avis cohérente. - [Cacao](https://www.g2.com/products/cacao/reviews): Affiche également un score parfait, avec une console synchronisée qui permet aux opérateurs multi-sites de rester au top des retours des consommateurs sur chaque site. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Un échantillon plus petit jusqu'à présent, bien qu'il corresponde aux meilleurs scores de satisfaction de la catégorie. #### Quel est le meilleur logiciel de gestion des avis gratuit ? Quelques plateformes dans cette catégorie offrent un véritable essai gratuit plutôt qu'une démo simplifiée. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Listé parmi les choix gratuits de G2 pour la gestion des avis, avec la plus grande base d'avis de la catégorie soutenant une forte satisfaction à cette échelle. - [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Apparaît également sur les listes gratuites de G2, avec des scores de satisfaction solides sur une large gamme de tailles d'entreprises. - [Videowise](https://www.g2.com/products/videowise/reviews): Listé comme une option gratuite également, avec une équipe de soutien aidant au développement, à l'intégration et à la gestion continue des comptes. #### Quelle plateforme de gestion des avis offre les meilleures fonctionnalités d'agrégation d'avis ? Les plateformes qui se démarquent ici traitent l'agrégation comme une véritable vue unique, pas seulement une liste de liens vers des sites d'avis séparés. - [Cacao](https://www.g2.com/products/cacao/reviews): Une console synchronisée agrège sans effort les retours des consommateurs en temps réel sur plusieurs points de vente locaux dans un seul tableau de bord. - [Okendo](https://www.g2.com/products/okendo/reviews): Rend l'agrégation et l'affichage des avis assez fluides, consolidant ce qui était autrefois trois applications distinctes en une seule. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Permet à une entreprise de voir toutes les informations importantes en un seul endroit sur plusieurs propriétés, économisant du temps par rapport à la vérification de chaque source séparément. #### Quelle plateforme intègre la gestion des avis avec les outils CRM ? Les meilleurs choix parmi les principaux fournisseurs de gestion des avis avec intégration des systèmes d'entreprise sont les plateformes conçues pour synchroniser l'activité des avis directement avec les dossiers clients existants d'une entreprise plutôt que de fonctionner comme un silo séparé. - [Birdeye](https://www.g2.com/products/birdeye/reviews): S'intègre à une large gamme de différentes plateformes CRM, ce qui facilite la mise en place aux côtés des systèmes déjà en place. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connecte les données des avis et des clients ensemble, ce qui est important pour les équipes qui veulent que les avis alimentent directement des flux de travail marketing plus larges. - [Okendo](https://www.g2.com/products/okendo/reviews): S'intègre bien avec le site et les systèmes de messagerie d'une entreprise, gardant les données des avis connectées aux outils sur lesquels une équipe compte déjà. #### Quel est le meilleur logiciel de gestion des avis ? La bonne réponse dépend de ce dont une entreprise a le plus besoin, mais quelques plateformes apparaissent dans une large gamme de cas d'utilisation. - [Okendo](https://www.g2.com/products/okendo/reviews): Possède une grande base d'avis bien établie, avec une expertise en agrégation d'avis accumulée sur une longue période dans le domaine. - [Feefo](https://www.g2.com/products/feefo/reviews): Une solide base d'avis soutient une satisfaction constamment forte, avec un support que les évaluateurs classent parmi les meilleurs de la catégorie. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Facilite la gestion et l'amélioration de la réputation en ligne en un seul endroit, avec un processus d'intégration guidé qui reçoit des notes positives. ### FAQ pour les petites entreprises #### Quel est le logiciel de gestion des avis le plus abordable pour les PME ? Dans cette catégorie, quelques plateformes se démarquent spécifiquement pour leurs scores de rapport qualité-prix parmi les petites organisations. - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Affiche les scores de rapport qualité-prix les plus forts parmi les évaluateurs de petites entreprises dans cet ensemble de données. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Également bien noté sur la valeur, aux côtés de scores de support qui restent solides pour les besoins d'une petite organisation. - [Videowise](https://www.g2.com/products/videowise/reviews): Des scores de valeur solides soutiennent une équipe de soutien qui aide les petites entreprises lors de la configuration et de l'intégration. #### Quel est le meilleur logiciel de gestion des avis pour les startups ? Les startups évaluant les outils de gestion des avis ont tendance à privilégier quelque chose qu'une équipe réduite peut gérer sans un responsable de la réputation dédié. - [Cacao](https://www.g2.com/products/cacao/reviews): Parmi les évaluateurs de petites entreprises, il affiche un score de satisfaction parfait, avec une console centralisée qui garde la surveillance multi-sites simple même pour une petite équipe. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Obtient également un score parfait parmi les petites organisations, bien que la base d'avis ici soit encore modeste. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Une grande base d'avis de petites entreprises soutient un système entièrement automatisé qui obtient plus d'avis sans effort manuel continu. #### Quel logiciel de gestion des avis est le plus convivial pour les petites équipes ? La facilité d'utilisation est primordiale à ce stade, car la personne qui gère les avis jongle souvent avec plusieurs autres responsabilités également. - [Yotpo](https://www.g2.com/products/yotpo/reviews): Affiche de solides scores de facilité d'utilisation parmi les évaluateurs de petites entreprises dans cet ensemble de données. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Également bien noté sur la facilité d'utilisation, soutenu par des scores de support qui restent solides pour une petite équipe. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Un score de facilité d'utilisation solide s'associe aux données des avis et des clients travaillant ensemble en un seul endroit. #### Quel outil de gestion des avis est le plus facile à configurer pour les petites équipes ? La vitesse de configuration est l'une des évaluations les plus différenciées dans cette catégorie, et les petites équipes réussissent généralement mieux avec quelque chose d'utilisable bien avant qu'il ne doive prouver sa valeur. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Affiche certains des scores de configuration les plus forts parmi les évaluateurs de petites entreprises dans cet ensemble de données. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Affiche également un score de configuration de premier plan, bien que l'échantillon ici soit encore petit. - [Cacao](https://www.g2.com/products/cacao/reviews): Un score de configuration solide soutient une console centralisée prête à surveiller plusieurs emplacements dès le premier jour. #### Quel outil de gestion des avis est le meilleur pour les petites entreprises locales ou basées sur les services ? Un schéma distinct dans cette catégorie est celui des petites entreprises basées sur les services qui se concentrent sur la visibilité locale dans les recherches plutôt que sur la gestion d'un grand catalogue d'avis de commerce électronique. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Conçu spécifiquement pour aider les entreprises à se classer plus haut dans les recherches locales et à gagner plus de clients grâce à une génération d'avis automatisée. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Guide les petites entreprises dans la création d'une page Google My Business en plus de la gestion de la réputation en ligne plus large. - [Lipscore](https://www.g2.com/products/lipscore/reviews): De solides scores de satisfaction soutiennent une plateforme conçue pour la collecte d'avis simple sans un processus de configuration lourd. ### FAQ pour les entreprises #### Quel est le meilleur logiciel de gestion des avis pour les grandes entreprises ? Dans le segment Entreprise de cette catégorie, un ensemble plus restreint de plateformes a le volume d'avis des grandes organisations pour soutenir une forte évaluation. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Détient un score de satisfaction parfait parmi ses évaluateurs d'entreprise, cohérent avec les meilleures évaluations qu'il obtient à chaque taille d'organisation. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Possède de loin la plus grande base d'avis d'entreprise dans cette catégorie, maintenant une forte évaluation même à cette échelle. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Un échantillon d'entreprise plus petit jusqu'à présent, bien que la satisfaction se maintienne bien parmi les évaluateurs de grandes organisations qui l'utilisent. #### Quel est l'outil de gestion des avis le plus fiable pour les entreprises ? La fiabilité à cette échelle dépend généralement de la réactivité du support, car une grande organisation a besoin de réponses rapides lorsque les avis arrivent sur de nombreux sites à la fois. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Les évaluations de support sont les plus fortes dans cet ensemble de données parmi les évaluateurs d'entreprise. - [Feefo](https://www.g2.com/products/feefo/reviews): Affiche également de solides scores de support d'entreprise, cohérents avec une équipe de support que les évaluateurs classent parmi les meilleures de la catégorie dans l'ensemble. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Les scores de support restent solides à travers la plus grande base d'avis d'entreprise dans la catégorie. #### Quelle plateforme offre la meilleure agrégation d'avis pour les équipes d'entreprise ? À l'échelle de l'entreprise, l'agrégation doit tenir sur de nombreuses propriétés et emplacements, pas seulement une poignée de sources d'avis. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Permet à une entreprise de voir toutes les informations importantes en un seul endroit sur plusieurs propriétés, soutenu par la plus grande base d'avis d'entreprise dans cette catégorie. - [Reputation](https://www.g2.com/products/reputation/reviews): Conçu spécifiquement pour l'agrégation et la gestion des données de réputation à grande échelle pour les grandes organisations avec plusieurs emplacements. #### Quelle plateforme offre la meilleure intégration CRM pour les équipes d'entreprise ? À cette échelle, l'intégration CRM doit synchroniser les données des avis à travers de nombreuses équipes et points de contact, pas seulement un seul pipeline de vente. - [Birdeye](https://www.g2.com/products/birdeye/reviews): S'intègre à une large gamme de plateformes CRM, une fonctionnalité qui s'adapte proprement à travers la plus grande base d'avis d'entreprise dans cette catégorie. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): De solides scores de satisfaction d'entreprise soutiennent une plateforme conçue pour connecter les listes, les avis et les données clients à travers des opérations multi-sites. #### Quelle plateforme de gestion des avis est la meilleure pour les entreprises multi-sites ou franchisées ? Les grandes organisations multi-sites ont besoin d'une plateforme conçue pour gérer la réputation sur de nombreux sites à la fois, pas d'un outil conçu pour un seul point de vente. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Les évaluateurs citent spécifiquement la capacité de voir les informations importantes sur plusieurs propriétés en un seul endroit, ce qui est plus important à mesure que le nombre d'emplacements augmente. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positionné autour de la gestion cohérente des listes et des avis sur de nombreux emplacements pour les grandes opérations multi-sites. - [Reputation](https://www.g2.com/products/reputation/reviews): Une solide base d'avis d'entreprise soutient une plateforme conçue pour la gestion de la réputation à grande échelle à travers un large portefeuille d'emplacements.